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0001 FN ISI Export Format 0002 VR 1.0 0003 PT J 0004 AU Alavi, M 0005 Leidner, DE 0006 TI Review: Knowledge management and knowledge management systems: 0007 Conceptual foundations and research issues 0008 SO MIS QUARTERLY 0009 LA English 0010 DT Review 0011 DE knowledge management; knowledge management systems; research issues in 0012 knowledge management; organizational knowledge management; knowledge 0013 management review 0014 ID ORGANIZATIONAL KNOWLEDGE; DYNAMIC THEORY; MEMORY; FIRM; INNOVATION; 0015 CREATION 0016 AB Knowledge is abroad and abstract notion that has defined 0017 epistemological debate in western philosophy since the classical Greek 0018 era. In the past few years, however, there has been a growing interest 0019 in treating knowledge as a significant organizational resource. 0020 Consistent with the interest in organizational knowledge and knowledge 0021 management (KM), IS researchers have begun promoting a class of 0022 information systems, referred to as knowledge management systems (KMS). 0023 The objective of KMS is to support creation, transfer, and application 0024 of knowledge in organizations. Knowledge and knowledge management are 0025 complex and multi-faceted concepts. Thus, effective development and 0026 implementation of KMS requires a foundation in several rich literatures. 0027 To be credible, KMS research and development should preserve and build 0028 upon the significant literature that exists in different but related 0029 fields. This paper provides a review and interpretation of knowledge 0030 management literatures in different fields with an eye toward 0031 identifying the important areas for research. We present a detailed 0032 process view of organizational knowledge management with a focus on the 0033 potential role of information technology in this process. Drawing upon 0034 the literature review and analysis of knowledge management processes, 0035 we discuss several important research issues surrounding the knowledge 0036 management processes and the role of IT in support of these processes. 0037 C1 Emory Univ, Goizueta Business Sch, John & Lucy Cook Chair Informat Technol, Atlanta, GA 30322 USA. 0038 INSEAD, F-77305 Fontainebleau, France. 0039 Texas Christian Univ, Ft Worth, TX 76129 USA. 0040 RP Alavi, M, Emory Univ, Goizueta Business Sch, John & Lucy Cook Chair 0041 Informat Technol, Atlanta, GA 30322 USA. 0042 CR *CRANF U, 1998, EC GROUP 0043 *KPMG MAN CONS, 1998, CAS STUD BUILD PLATF 0044 *KPMG MAN CONS, 1998, KNOWL MAN RES REP 0045 *NOL NORT I, 1998, PUTT KNOW ORG VAL 0046 ACKERMAN MS, 1999, P 32 ANN HAW INT C S 0047 ALAVI M, 1997, KPMG PEAT MARWICK US 0048 ALAVI M, 1999, COMMUNICATIONS A FEB 0049 ALAVI M, 2000, FRAMING DOMAINS IT M 0050 ANDREU R, 1996, J STRATEGIC INFO JUN, P117 0051 ARGOTE L, 1990, MANAGE SCI, P1750 0052 ARGYRIS 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P265 0075 GAZEAU M, 1998, ETATS VEILLE JUI, P1 0076 GIOIA DA, 1984, ACAD MANAGE REV, V9, P449 0077 GLAZER R, 1998, CALIF MANAGE REV, V40, P175 0078 GRAHAM K, 1998, P 4 AM C INF SYST, P582 0079 GRANT RM, 1996, ORGAN SCI, V7, P375 0080 GRANT RM, 1996, STRATEGIC MANAGE J, V17, P109 0081 GUPTA AK, 2000, STRATEGIC MANAGE J, V21, P473 0082 GURVITCH G, 1971, SOCIAL FRAMEWORKS KN 0083 HACKBARTH G, 1998, P 4 AM C INF SYST, P588 0084 HAYDUK H, 1998, P AM C INF SYST, P591 0085 HENDERSON JC, 1997, 9639 BOST U CTR ARM 0086 HILDEBRAND C, 1994, CIO 1115, P32 0087 HOLTHAM C, 1998, P 4 AM C INF SYST, P594 0088 HOLTSHOUSE D, 1998, CALIF MANAGE REV, V40, P277 0089 HOLZNER B, 1979, KNOWLEDGE APPL KNOWL 0090 HUBER GP, 1991, ORGAN SCI, V2, P88 0091 HUYSMAN M, 1998, P J A7 C 2NF XSYST, P598 0092 INKPEN AC, 1998, ORGAN SCI, V9, P454 0093 IVARI J, 1999, P 32 ANN HAW INT C S 0094 JORDAN J, 1997, LONG RANGE PLANN, V30, P392 0095 KOGUT B, 1996, ORGAN SCI, V7, P502 0096 LEIDNER D, 1998, GROUPE SCHNEIDER INT 0097 LEONARD D, 1998, CALIF MANAGE REV, V40, P112 0098 MACHLUP F, 1980, KNOWLEDGE CREATION D, V1 0099 MALHOTRA Y, 1999, HITECH HIDEBOUND KNO 0100 MCQUEEN R, 1998, P 4 AM C INF SYST, P609 0101 NELSON RR, 1982, EVOLUTIONARY THEORY 0102 NELSON RR, 1991, STRATEGIC MANAGE J, V12, P61 0103 NONAKA I, 1994, ORGAN SCI, V5, P14 0104 NONAKA I, 1995, KNOWLEDGE CREATING C 0105 NONAKA I, 1998, CALIF MANAGE REV, V40, P40 0106 NYSTRLM PC, 1981, HDB ORG DESIGN, V1 0107 ODELL C, 1998, CALIF MANAGE REV, V40, P154 0108 OFFSEY S, 1997, J KNOWLEDGE MANAGEME, P113 0109 PENROSE ET, 1959, THEORY GROWTH FIRM 0110 PENTLAND BT, 1995, ACCOUNTING MANAGEMEN, P1 0111 PFEFFER J, 2000, KNOWLEDGE DOING GAP 0112 PICKERING JM, 1995, ORGAN SCI, V6, P479 0113 POLANYI M, 1962, PERSONAL KNOWLEDGE P 0114 POLANYI M, 1967, TACIT DIMENSION 0115 POLANYI M, 1975, MEANING, P22 0116 POWELL WW, 1998, CALIF MANAGE REV, V40, P228 0117 ROBERTSON M, 1996, J MANAGE STUD, P335 0118 RUGGLES R, 1998, CALIF MANAGE REV, V40, P80 0119 SANDELANDS LE, 1987, RES SOCIOLOGY ORG, V5, P135 0120 SCHUBERT P, 1998, P 4 AM C INF SYST BA, P618 0121 SPENDER JC, 1992, ADV STRATEG MANAGE, P3 0122 SPENDER JC, 1996, J ORGAN CHANGE MANAG, V9, P63 0123 SPENDER JC, 1996, STRATEGIC MANAGE J, V17, P45 0124 STARBUCK WH, 1977, STRATEGY PLUS STRUCT, P249 0125 STEIN EW, 1995, INFORM SYST RES, V6, P85 0126 TAN SS, 1998, P 4 AM C INF SYST, P629 0127 TEECE DJ, 1998, CALIF MANAGE REV, V40, P55 0128 TUOMI I, 1999, P 32 HAW INT C SYST 0129 VANCE D, 1998, P 4 AM C INF SYST, P632 0130 VANCE DM, 1997, P 3 AM C INF SYST 0131 VANDENBOSCH B, 1996, J MANAGEMENT INFORMA, V13, P65 0132 VONKROGH G, 1998, CALIF MANAGE REV, V40, P133 0133 WALSH JP, 1991, ACAD MANAGE REV, V16, P57 0134 WATSON RT, 1999, DATA MANAGEMENT DATA 0135 WEISER M, 1998, J MANAGEMENT INFORMA, V14, P149 0136 WERNERFELT B, 1984, STRATEGIC MANAGE J, V5, P171 0137 WILKINS AL, 1987, ACAD MANAGEMENT EXEC, P221 0138 ZACK M, 1998, DEV KNOWLEDGE STRATE 0139 ZACK M, 1998, P 4 AM C INF SYST, P644 0140 ZACK M, 1998, SLOAN MANAGEMENT SEP 0141 NR 99 0142 TC 496 0143 PU SOC INFORM MANAGE-MIS RES CENT 0144 PI MINNEAPOLIS 0145 PA UNIV MINNESOTA-SCH MANAGEMENT 271 19TH AVE SOUTH, MINNEAPOLIS, MN 55455 0146 USA 0147 SN 0276-7783 0148 J9 MIS QUART 0149 JI MIS Q. 0150 PD MAR 0151 PY 2001 0152 VL 25 0153 IS 1 0154 BP 107 0155 EP 136 0156 PG 30 0157 SC Computer Science, Information Systems; Information Science & Library 0158 Science; Management 0159 GA 522XU 0160 UT ISI:000173922900007 0161 ER 0162 0163 PT J 0164 AU Moon, JW 0165 Kim, YG 0166 TI Extending the TAM for a World-Wide-Web context 0167 SO INFORMATION & MANAGEMENT 0168 LA English 0169 DT Article 0170 DE technology acceptance; Technology Acceptance Model (TAM); playfulness; 0171 World-Wide-Web 0172 ID PERCEIVED USEFULNESS; INFORMATION TECHNOLOGY; EXTRINSIC MOTIVATION; 0173 OVER-JUSTIFICATION; USER ACCEPTANCE; MIS RESEARCH; EASE; PLAYFULNESS; 0174 INSTRUMENTS; CONSTRUCTS 0175 AB Ease of use and usefulness are believed to be fundamental in 0176 determining the acceptance and use of various, corporate ITs. These 0177 beliefs, however, may not explain the user's behavior toward newly 0178 emerging ITs, such as the World-Wide-Web (WWW). 0179 In this study, we introduce playfulness as a new factor that reflects 0180 the user's intrinsic belief in WWW acceptance. Using it as an intrinsic 0181 motivation factor, we extend and empirically validate the Technology 0182 Acceptance Model (TAM) for the WWW context. (C), 2001 Elsevier Science 0183 B.V. All rights reserved. 0184 C1 Korea Adv Inst Sci & Technol, Grad Sch Management, Seoul 130012, South Korea. 0185 RP Kim, YG, Korea Adv Inst Sci & Technol, Grad Sch Management, 207-43 0186 Cheongryangri Dong, Seoul 130012, South Korea. 0187 CR ADAMS DA, 1992, MIS QUART, V16, P227 0188 ATKINSON M, 1997, DATA BASE ADV INF SY, V28, P53 0189 BAGOZZI RP, 1991, ADMIN SCI QUART, V36, P421 0190 BARNETT LA, 1990, PLAY CULTURE, V3, P319 0191 BARNETT LA, 1991, PLAY CULTURE, V4, P51 0192 CALDER BJ, 1975, J PERS SOC PSYCHOL, V31, P599 0193 CHIN WW, 1995, MIS QUART, V19, P237 0194 CHURCHILL GA, 1979, J MARKETING RES, V16, P64 0195 CSIKSZENTMIHALY.M, 1975, BOREDOM ANXIETY 0196 DAVIS FD, 1986, THESIS MIT 0197 DAVIS FD, 1989, MANAGE SCI, V35, P982 0198 DAVIS FD, 1989, MIS QUART, V13, P319 0199 DAVIS FD, 1992, J APPL SOC PSYCHOL, V22, P1111 0200 DECI EL, 1975, INTRINSIC MOTIVATION 0201 DECI EL, 1985, INTRINSIC MOTIVATION 0202 DISHAW MT, 1999, INFORM MANAGE, V36, P9 0203 DOLL WJ, 1998, DECISION SCI, V29, P839 0204 FISHBEIN M, 1975, ATTITUDE INTENTIONS 0205 GLYNN MA, 1992, PSYCHOL REP, V71, P83 0206 HAIR JF, 1995, MULTIVARIATE DATA AN 0207 IGBARIA M, 1994, BEHAV INFORM TECHNOL, V13, P349 0208 IGBARIA M, 1996, J MANAGEMENT INFORMA, V13, P127 0209 KATZ JA, 1987, PSYCHOL ISSUES HUMAN, P97 0210 KEIL M, 1995, DECIS SUPPORT SYST, V13, P75 0211 LIEBERMAN JN, 1977, PLAYFULNESS ITS RELA 0212 MALHOTRA Y, 1999, P 32 ICSS 0213 MALONE TW, 1981, BYTE DEC, P258 0214 MALONE TW, 1981, COGNITIVE SCI, V4, P333 0215 MARTOCCHIO JJ, 1992, PERS PSYCHOL, V45, P553 0216 MATHIESON K, 1991, INFORMATION SYSTEMS, V2, P173 0217 PORAC JF, 1982, ORGAN BEHAV HUM PREF, V29, P208 0218 SANDELANDS LE, 1983, MOTIV EMOTION, V7, P229 0219 SANDELANDS LE, 1989, RES ORGAN BEHAV, V11, P105 0220 SCOTT WE, 1988, ORGAN BEHAV HUM DEC, V41, P405 0221 SEGARS AH, 1993, MIS QUART, V17, P517 0222 STRAUB DW, 1989, MIS QUART, V13, P147 0223 TEO TSH, 1999, OMEGA-INT J MANAGE S, V27, P25 0224 TREVINO LK, 1992, COMMUN RES, V19, P539 0225 TRIANDIS HC, 1971, ATTITUDE ATTITUDE CH 0226 WEBSTER J, 1990, P 11 INT C INF SYST, P171 0227 WEBSTER J, 1992, MIS QUART, V16, P201 0228 WEBSTER J, 1993, COMPUT HUM BEHAV, V9, P411 0229 NR 42 0230 TC 185 0231 PU ELSEVIER SCIENCE BV 0232 PI AMSTERDAM 0233 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 0234 SN 0378-7206 0235 J9 INFORM MANAGEMENT 0236 JI Inf. Manage. 0237 PD FEB 0238 PY 2001 0239 VL 38 0240 IS 4 0241 BP 217 0242 EP 230 0243 PG 14 0244 SC Computer Science, Information Systems; Information Science & Library 0245 Science; Management 0246 GA 385AN 0247 UT ISI:000165979600002 0248 ER 0249 0250 PT J 0251 AU Bock, GW 0252 Zmud, RW 0253 Kim, YG 0254 Lee, JN 0255 TI Behavioral intention formation in knowledge sharing: Examining the 0256 roles of extrinsic motivators, social-psychological forces, and 0257 organizational climate 0258 SO MIS QUARTERLY 0259 LA English 0260 DT Review 0261 DE knowledge sharing; theory of reasoned action; extrinsic motivators; 0262 social-psychological forces; organizational climate 0263 ID LEADER-MEMBER EXCHANGE; SELF-EFFICACY; REASONED ACTION; PLANNED 0264 BEHAVIOR; TECHNOLOGY USE; INFORMATION; MODEL; FIRM; PERFORMANCE; 0265 DETERMINANTS 0266 AB Individuals' knowledge does not transform easily into organizational 0267 knowledge even with the implementation of knowledge repositories. 0268 Rather, individuals tend to hoard knowledge for various reasons. The 0269 aim of this study is to develop an integrative understanding of the 0270 factors supporting or inhibiting individuals' knowledge-sharing 0271 intentions. We employ as our theoretical framework the theory of 0272 reasoned action (TRA), and augment it with extrinsic motivators, 0273 social-psychological forces and organizational climate factors that are 0274 believed to influence individuals' knowledge-sharing intentions. 0275 Through a field survey of 154 managers from 27 Korean organizations, we 0276 confirm our hypothesis that attitudes toward and subjective norms with 0277 regard to knowledge sharing as well as organizational climate affect 0278 individuals' intentions to share knowledge. Additionally, we find that 0279 anticipated reciprocal relationships affect individuals' attitudes 0280 toward knowledge sharing while both sense of self-worth and 0281 organizational climate affect subjective norms. Contrary to common 0282 belief, we find anticipated extrinsic rewards exert a negative effect 0283 on individuals' knowledge-sharing attitudes. 0284 C1 Natl Univ Singapore, Sch Comp, Dept Informat Syst, Singapore 117543, Singapore. 0285 Univ Oklahoma, Michael F Price Coll Business, Norman, OK 73019 USA. 0286 Korea Adv Inst Sci & Technol, Grad Sch Management, Seoul 130012, South Korea. 0287 Kookmin Univ, Sch Business IT, Seoul 136702, South Korea. 0288 City Univ Hong Kong, Kowloon, Hong Kong, Peoples R China. 0289 RP Bock, GW, Natl Univ Singapore, Sch Comp, Dept Informat Syst, 3 Sci Dr 0290 2, Singapore 117543, Singapore. 0291 EM bockgw@comp.nus.edu.sg 0292 rzmud@ou.edu 0293 domino2@unitel.co.kr 0294 isjnlee@kookmin.ac.kr 0295 CR AJZEN I, 1980, UNDERSTANDING ATTITU 0296 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 0297 ANDERSON JC, 1988, PSYCHOL BULL, V103, P41 0298 BAE J, 2000, ACAD MANAGE J, V43, P502 0299 BAILEY JE, 1983, MANAGE SCI, P540 0300 BAIRD L, 2001, KNOWLEDGE ENGINE 0301 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QUART 0413 JI MIS Q. 0414 PD MAR 0415 PY 2005 0416 VL 29 0417 IS 1 0418 BP 87 0419 EP 111 0420 PG 25 0421 SC Computer Science, Information Systems; Information Science & Library 0422 Science; Management 0423 GA 900FD 0424 UT ISI:000227199900005 0425 ER 0426 0427 PT J 0428 AU Collberg, CS 0429 Thomborson, C 0430 TI Watermarking, tamper-proofing, and obfuscation - Tools for software 0431 protection 0432 SO IEEE TRANSACTIONS ON SOFTWARE ENGINEERING 0433 LA English 0434 DT Article 0435 DE obfuscation; watermarking; tamper-proofing; intellectual property 0436 protection 0437 ID SECURITY; CHECKING; PROGRAMS; RUN 0438 AB We identify three types of attack on the intellectual property 0439 contained in software and three corresponding technical defenses. A 0440 defense against reverse engineering is obfuscation, a process that 0441 renders software unintelligible but still functional. A defense against 0442 software piracy is watermarking, a process that makes it possible to 0443 determine the origin of software. A defense against tampering is 0444 tamper-proofing, so that unauthorized modifications to software (for 0445 example, to remove a watermark) will result in nonfunctional code. We 0446 briefly survey the available technology for each type of defense. 0447 C1 Univ Arizona, Dept Comp Sci, Tucson, AZ 85721 USA. 0448 Univ Auckland, Dept Comp Sci, Auckland 1, New Zealand. 0449 RP Collberg, CS, Univ Arizona, Dept Comp Sci, Tucson, AZ 85721 USA. 0450 EM collberg@cs.arizona.edu 0451 cthornbor@cs.auckland.ac.nz 0452 CR ABADI M, 1990, J CRYPTOL, V2, P1 0453 ANDERSON RJ, 1998, IEEE J SELECTED AREA, V16 0454 AUCSMITH D, 1996, INFORMATION HIDING, P317 0455 AUCSMITH D, 1999, 5892899, US 0456 BARAK B, 2001, ADV CRYPTOLOGY CRYPT 0457 BEIMEL A, 2000, SIAM J DISCRETE MATH, V13, P324 0458 BENDER W, 1996, IBM SYST J, V35, P313 0459 BIEBER P, 2000, P 6 EUR S RES COMP S 0460 BISHOP M, 1992, OVERVIEW COMPUTER VI 0461 BLUM M, 1993, P INT S SOFTW TEST A, P1 0462 BLUM M, 1995, J ASSOC COMPUT MACH, V42, P269 0463 BONEH D, 1999, ADV CRYPTOLOGY CRYPT, P338 0464 BUDD TA, 2001, COMPUTER, V34, P2 0465 CHEN LK, 1994, J ASIAN LAW, V8 0466 CHESS DM, 1998, MOBILE AGENTS SECURI, P1 0467 COHEN F, 1987, COMPUT SECUR, V6, P22 0468 COHEN F, 1991, P INT S INF SEC 0469 COHEN FB, 1992, OPERATING SYSTEM PRO 0470 COLLBERG C, 1997, 148 U AUCKL DEPT COM 0471 COLLBERG C, 1998, P IEEE INT C COMP LA 0472 COLLBERG C, 1998, P S PRINC PROGR LANG 0473 COLLBERG C, 1999, OBFUSCATION SOFTWARE 0474 COLLBERG C, 1999, PRINCIPLES PROGRAMMI 0475 DAVIDSON RL, 1996, 5559884, US 0476 DEUTSCH A, 1994, P SIGPLAN 94 C PROGR, P230 0477 ERGUN F, 1998, P STOC, P259 0478 GOLDREICH O, 1996, J ACM, V43, P431 0479 GOPAL RD, 2000, COMMUN ACM, V43, P83 0480 GOSLER JR, 1985, CRYPTO 85 ADV CRYPTO, P140 0481 GRVER D, 1992, BRIT COMPUTER SOC MO 0482 HADA S, 2000, LECT NOTES COMPUT SC, V1976, P443 0483 HERZBERG A, 1987, ACM T COMPUT SYST, V5, P371 0484 HOHL F, 1998, LECT NOTES COMPUTER, V1419, P92 0485 HOHL F, 2000, P 20 INT C DISTR COM, P410 0486 HOLMES K, 1994, 5287407, US 0487 HORWITZ S, 1997, ACM T PROGR LANG SYS, V19, P1 0488 HOWARD JD, 1997, THESIS CARNEGIE MELL 0489 JOHNSON NF, 1998, COMPUTER, V31, P26 0490 KAHNG AB, 1999, P 35 ACM IEEE DAC DE, P776 0491 LADUE MD, 1997, MAGINOT LICENSE FAIL 0492 LANDWEHR CE, 1994, ACM COMPUT SURV, V26, P211 0493 LIBES D, 1993, OBFUSCATED C OTHER M 0494 LIE D, 2000, ARCHITECTURAL SUPPOR, P168 0495 LIMAYEM M, 1999, P 20 INT C INF SYST, P124 0496 LINDQVIST U, 1997, P IEEE S SECUR PRIV, P154 0497 LUCCO S, 1995, P WWW4 0498 MACRAKIS S, 1993, PROTECTING SOURCE CO 0499 MALHOTRA Y, 1994, J SYST MANAGE, V45, P32 0500 MARTIN F, 1989, ENVIRON INT, V15, P41 0501 MAUDE T, 1984, COMMUN ACM, V27, P950 0502 MORI R, 1990, 7 TSUK U I INF SCI E 0503 MOSKOWITZ SA, 1996, 5745569, US 0504 NACCACHE D, 1999, PUBLIC KEY ENCRYPTIO 0505 NAGYFARKAS D, 1998, EASTER EGG ARCHIVE 0506 NEUMANN PG, 1995, COMPUTER RELATED RIS 0507 NOLL LC, 2000, INT OBFUSCATED C COD 0508 PETICOLAS FAP, 1998, P 2 WORKSH INF HID A 0509 PROEBSTING TA, 1997, P 3 USENIX C OBJ OR 0510 QU G, 1998, P 1998 IEEE ACM INT, P190 0511 RAMALINGAM G, 1994, ACM T PROGR LANG SYS, V16, P1467 0512 RIVEST R, 1992, MD5 MESSAGE DIGEST A 0513 ROSNER H, 2000, STEAL SOFTWARE 0514 RUBINFELD R, 1992, INFORM PROCESS LETT, V42, P77 0515 RUBINFELD R, 1996, ALGORITHMICA, V15, P287 0516 SAMSON PR, 1994, 5287408, US 0517 SAMUELSON P, 1990, IEEE SOFTWARE JAN, P90 0518 SANDER T, 1998, MOBILE AGENTS SECURI 0519 SIMMEL SS, 1994, TECHNOLOGICAL STRATI, P81 0520 SPAFFORD EH, 1994, ARTIF LIFE, V1, P249 0521 STALLMAN R, 1994, SOFTWARE SHOULD HAVE 0522 SWANSON M, 1996, GENERALLY ACCEPTED P 0523 TORRUBIA A, 2000, COMPUT SECUR, V19, P559 0524 VANVLIET HP, 1996, MOCHA JAVA DECOMPILE 0525 VAUGHN RE, 1996, ILSA J COMP INT LAW, V2, P308 0526 VENKATESAN R, 2001, P 4 INT INF HID WORK 0527 VIGNA G, 1998, MOBILE AGENTS SECURI, R11 0528 WAHBE R, 1993, P 14 ACM S OP SYST P, P203 0529 WAHBE R, 1999, 5761477, US 0530 WANG C, 2000, CS200012 U VIRG 0531 WANG C, 2000, THESIS U VIRGINIA 0532 WANG J, 1999, AVERAGE CASE COMPLEX 0533 WASSERMAN H, 1997, J ACM, V44, P826 0534 WEISBAND SP, 1992, COMPUTER, V92, P87 0535 NR 83 0536 TC 76 0537 PU IEEE COMPUTER SOC 0538 PI LOS ALAMITOS 0539 PA 10662 LOS VAQUEROS CIRCLE, PO BOX 3014, LOS ALAMITOS, CA 90720-1314 USA 0540 SN 0098-5589 0541 J9 IEEE TRANS SOFTWARE ENG 0542 JI IEEE Trans. Softw. Eng. 0543 PD AUG 0544 PY 2002 0545 VL 28 0546 IS 8 0547 BP 735 0548 EP 746 0549 PG 12 0550 SC Computer Science, Software Engineering; Engineering, Electrical & 0551 Electronic 0552 GA 581GA 0553 UT ISI:000177281900002 0554 ER 0555 0556 PT J 0557 AU Holsapple, CW 0558 Singh, M 0559 TI The knowledge chain model: activities for competitiveness 0560 SO EXPERT SYSTEMS WITH APPLICATIONS 0561 LA English 0562 DT Article 0563 DE competitiveness; knowledge chain; knowledge management activities; model 0564 ID MANAGEMENT; SMART 0565 AB Today, there is a growing recognition by researchers and practitioners 0566 about the importance of managing knowledge as a critical source for 0567 competitive advantage. Various assertions about competitiveness through 0568 knowledge management (KM) are consistent with results of empirical 0569 studies and lessons learned on the knowledge highways and byways. In 0570 spite of these macro-level contentions and success stories. there has 0571 been little investigation of a systematic means for studying 0572 connections between KM activity and competitiveness. This paper 0573 advances a knowledge chain model that identifies and characterizes KM 0574 activities an organization can focus on to achieve competitiveness. The 0575 model is analogous to Porter's value chain and is grounded in a 0576 descriptive KM framework developed via a Delphi-study involving 0577 international KM experts. It is comprised of five primary activities 0578 that an organization's knowledge processors perform in manipulating 0579 knowledge resources, plus four secondary activities that support and 0580 guide their performance. Each activity is discussed in detail, 0581 including examples. Evidence is provided from the literature 0582 illustrating each activity's role in adding value to an organization to 0583 increase its competitiveness through improved productivity, agility, 0584 reputation, and innovation. In conclusion, we present some observations 0585 about avenues for future research to extend, test, and apply the model 0586 in business practices. (C) 2001 Elsevier Science Ltd. All rights 0587 reserved. 0588 C1 Univ Kentucky, Carol M Gatton Coll Business & Econ, Sch Management, Lexington, KY 40506 USA. 0589 Texas Christian Univ, MJ Neeley Sch Business, Dept Management, Ft Worth, TX 76129 USA. 0590 RP Holsapple, CW, Univ Kentucky, Carol M Gatton Coll Business & Econ, Sch 0591 Management, Lexington, KY 40506 USA. 0592 CR 1996, PC WEEK, V13, E3 0593 1997, PC WEEK, V14, P73 0594 *DELPH GROUP, 1999, KNOWLEDGE MANAGE MAR 0595 *LOT DEV CORP, 1999, LOT WHIT PAP LOT IBM 0596 *MICR, 1999, BUILD KNOWL MAN SOL 0597 *STRAT LEAD FOR, 1996, STRAT LEAD, V24, P16 0598 ACHSTATTER GA, 1999, INVESTOR BUSINE 0820, A6 0599 ALLEE V, 1997, TRAINING DEV, V51, P71 0600 ALTER AE, 1997, COMPUTERWORLD, V31, P72 0601 AMIDON DM, 1997, INNOVATION STRATEGY 0602 APPLEGATE LM, 1996, CORPORATE INFORMATIO 0603 BASSI LJ, 1997, TRAINING DEV, V51, P25 0604 BLACK G, 1998, COMPUTER WEEKLY 0604, P8 0605 BROADBENT M, 1998, INFORMATION OUTLOOK, V2, P23 0606 BUSOT T, 1999, FAST CO SEP, P80 0607 CALLAWAY E, 1996, PC WEEK, V15, P15 0608 CHASE RL, 1998, CREATING KNOWLDGE BA 0609 COHEN D, 1998, 122298CH 0610 COLEGOMOLSKI B, 1997, COMPUTERWORLD, V31, P49 0611 CROWLEY A, 1997, PC WEEK, V6, P101 0612 DONLON JP, 1997, CHIEF EXECUTIVE, V120, P52 0613 DRUCKER P, 1993, POSTCAPITALIST SOC, P8 0614 DUTTA S, 1997, IEEE T ENG MANAGE, V44, P79 0615 DYKEMAN JB, 1998, MANAGING OFFICE TECH, V43, P12 0616 ERNST, 1997, 20 QUESTIONS KNOWLED 0617 GALAGAN PA, 1997, TRAINING DEV, V51, P20 0618 GOTSCHALL MG, 1999, KNOWLEDGE INC, V4, P1 0619 HADAD N, 1998, KNOWLEDGE INCORPORAT, V3, P1 0620 HIEBLER R, 1996, STRATEGY LEADERSHIP, V42 0621 HOLSAPPLE CW, 1988, INFORMATION JUNGLE 0622 HOLSAPPLE CW, 1995, KNOWLEDGE POLICY, V8 0623 HOLSAPPLE CW, 1996, DECISION SUPPORT SYS 0624 HOLSAPPLE CW, 1999, HDB KNOWLEDGE MANAGE 0625 HOLSAPPLE CW, 2000, 3 ANN C SO ASS INF S 0626 JOSHI K, 1998, THESIS U KENTUCKY LE 0627 KALAKOTA R, 1996, J ORG COMP ELECT COM, V6, P11 0628 KENNEDY ML, 1997, INFORMATION OUTLOOK, V1, P39 0629 LAPLANTE A, 1997, COMPUTERWORLD, V31 0630 LAUDON KC, 1998, INFORMATION SYSTEMS 0631 LEONARDBARTON D, 1995, WELLSPRINGS KNOWLEDG 0632 LEV B, 1997, FORBES ASAP, V7, P35 0633 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 0634 MALONE M, 1997, FORBES ASAP, V7, P40 0635 MARKLAND RE, 1995, OPERATIONS MANAGEMEN 0636 MARSHALL C, 1996, CALIF MANAGE REV, V38, P77 0637 MCCARTNEY L, 1998, IND WEEK, V247, P30 0638 MCCUNE JC, 1999, MANAGEMENT REV APR, P10 0639 MCKINSEY, 1998, QUARTERLY, V1, P19 0640 MINTZ SL, 1999, MAGAZINE SENIOR FINA, V15, P29 0641 MULLEN H, 1996, AM BOOK REV, V17, P5 0642 NONAKA I, 1991, HARVARD BUSINESS NOV, P96 0643 NONAKA I, 1995, KNOWLEDGE CREATING C 0644 OSTRO N, 1997, CHIEF EXECUTIVE, V123, P58 0645 PEREZ RR, 1999, KNOWLEDGE MANAGE MAY, P16 0646 PORTER M, 1985, COMPETITIVE ADVANTAG 0647 PORTER M, 1985, HARVARD BUSINESS JUL 0648 PRUSAK L, 1996, STRATEGY LEADERSHIP, V24, P6 0649 RAMANI KV, 1992, INTEFACES, V2, P101 0650 RIFKIN G, 1997, BUCKMAN LABS IS NOTH 0651 RUTLEDGE J, 1997, FORBES ASAP, V7, P43 0652 STETTNER M, 1999, INVESTOR BUSINES DAI, V17, A1 0653 STEWART TA, 1997, INTELLECTUAL CAPITAL 0654 STEWART TA, 1998, FORTUNE, V12, P199 0655 STRADLING D, 1999, ENVIRON HIST, V4, P6 0656 SVEIBY K, 1998, WHAT IS KNOWLEDGE MA 0657 TAPP L, 1997, BUSINESS Q, V61, P27 0658 TRUSSLER S, 1998, J BUS STRAT, V19, P16 0659 WAH L, 1999, MANAGEMENT REV APR, P17 0660 WRIGHT P, 1998, STRATEGIC COMMUN AUG, P10 0661 NR 69 0662 TC 68 0663 PU PERGAMON-ELSEVIER SCIENCE LTD 0664 PI OXFORD 0665 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 0666 SN 0957-4174 0667 J9 EXPERT SYST APPL 0668 JI Expert Syst. Appl. 0669 PD JAN 0670 PY 2001 0671 VL 20 0672 IS 1 0673 BP 77 0674 EP 98 0675 PG 22 0676 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 0677 Electronic; Operations Research & Management Science 0678 GA 397PH 0679 UT ISI:000166703700007 0680 ER 0681 0682 PT J 0683 AU Courtney, JF 0684 TI Decision making and knowledge management in inquiring organizations: 0685 toward a new decision-making paradigm for DSS 0686 SO DECISION SUPPORT SYSTEMS 0687 LA English 0688 DT Article 0689 DE decision support systems; knowledge management; inquiring systems; 0690 inquiring organizations; wicked decisions 0691 AB Organizational decisions of the future may include social, 0692 environmental, and economic concerns, and be much more "wicked" [Policy 0693 Sciences, 4 (1973) 155], complex and interconnected than those of the 0694 past. Organizations and their decision support systems must embrace 0695 procedures that can deal with this complexity and go beyond the 0696 technical orientation of previous DSS. Singerian inquiring 0697 organizations [Australian Journal of Information Systems, 6 (1) (1998) 0698 3; http://www.cba.uh.edu/ similar to parks/fis/fis.htm (1998); 0699 Proceedings of 3rd Americas Conference on Information Systems, 0700 Indianapolis, August 1997, p. 293; Proceedings of the 1999 Meeting of 0701 the America's Conference on Information Systems, Milwaukee, August 0702 1999; Special Issue of Information Systems Frontiers on Philosophical 0703 Reasoning in Information Systems Research (in press)], based on 0704 Churchman's [The Design of Inquiring Systems: Basic Concepts of Systems 0705 and Organization, Basic Books, New York, NY, 1971] inquiring systems 0706 and Mitroff and Linstone's [The Unbounded Mind: Breaking the Chains of 0707 Traditional Business Thinking, Oxford Univ. Press, New York, 1993] 0708 unbounded systems thinking (UST), are designed to deal with wicked 0709 decision situations. This paper discusses DSS and knowledge management 0710 in Singerian oganizations and calls fur a new decision-making paradigm 0711 for DSS. (C) 2001 Elsevier Science B.V. All rights reserved. 0712 C1 Univ Cent Florida, Coll Business Adm, Dept Management Informat Syst, Orlando, FL 32816 USA. 0713 RP Courtney, JF, Univ Cent Florida, Coll Business Adm, Dept Management 0714 Informat Syst, POB 161400, Orlando, FL 32816 USA. 0715 CR *POPK SOFTW SYST, 1998, MOD SYST UML 0716 ADDLESON M, WHAT LEARNING ORG 0717 ANTHONY RN, 1965, PLANNING CONTROL SYS 0718 AXELROD R, 1976, STRUCTURE DECISION C 0719 BOCK W, 1998, KNOWLEDGE MANAGEMENT 0720 BONCZEK RH, 1981, FDN DECISION SUPPORT 0721 CHEN P, 1976, ACM T DATABASE SYSTE, V1 0722 CHURCHMAN CW, 1971, DESIGN INQUIRING SYS 0723 CHURCHMAN CW, 1982, THOUGHT WISDOM 0724 COURTNEY JF, 1998, AUSTR J INFORMATION, V6, P3 0725 DAVENPORT TH, 1997, INFORMATION ECOLOGY 0726 DELL M, CONNECTED EC 0727 DRUCKER PF, 1988, HARVARD BUS REV, V66, P45 0728 ELAM JJ, 1980, 1ST P INT C INF SYST, P98 0729 GORRY GA, 1971, SLOAN MANAGEMENT REV, V13 0730 HODGES WS, 1991, THESIS A M U TEXAS 0731 HOLSAPPLE CW, 1996, DECISION SUPPORT SYS 0732 KEEN PG, 1979, DATAMATION NOV, P117 0733 KIENHOLZ A, 1998, SYSTEMS RETHINKING I 0734 LINSTONE HA, 1984, MULTIPLE PERSPECTIVE 0735 LOY S, 1986, THESIS TEXAS TECH U 0736 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 0737 MASON RO, 1981, CHALLENGING STRATEGI 0738 MASSEY AP, 1996, DECIS SUPPORT SYST, V17, P253 0739 MAXWELL N, 1984, KNOWLEDGE WISDOM 0740 MERIKANGAS R, 1998, FUTURES RES Q SUM, P67 0741 MITROFF LI, 1993, UNBOUNDED MIND BREAK 0742 NONAKA I, 1994, ORGAN SCI, V5, P14 0743 NONAKA I, 1995, KNOWLEDGE CREATING C 0744 PARADICE DB, 1989, INFORMATION RESOURCE, V2, P1 0745 RAMAPRASAD A, 1985, STRATEGIC MANAGE J, V6, P377 0746 RESCHER N, 1977, DIALECTICS CONTROVER 0747 RICHARD H, 2000, CORPORATE SOCIAL RES 0748 RICHARDSON SM, IN PRESS SPECIAL ISS 0749 RICHARDSON SM, 1999, P 1999 M AM C INF SY 0750 RITTEL HWJ, 1973, POLICY SCI, V4, P155 0751 SCHULTZE U, IN PRESS MANAGEMENT 0752 SCHULTZE U, 1998, P IFIP WORK GROUPS 8 0753 SIMON HA, 1960, NEW SCI MANAGEMENT D 0754 SOWELL T, 1980, KNOWLEDGE DECISION 0755 VONKROGH G, 1994, STRATEGIC MANAGE J, V15, P53 0756 NR 41 0757 TC 65 0758 PU ELSEVIER SCIENCE BV 0759 PI AMSTERDAM 0760 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 0761 SN 0167-9236 0762 J9 DECIS SUPPORT SYST 0763 JI Decis. Support Syst. 0764 PD MAY 0765 PY 2001 0766 VL 31 0767 IS 1 0768 SI Sp. Iss. SI 0769 BP 17 0770 EP 38 0771 PG 22 0772 SC Computer Science, Artificial Intelligence; Computer Science, 0773 Information Systems; Operations Research & Management Science 0774 GA 417LL 0775 UT ISI:000167836400003 0776 ER 0777 0778 PT J 0779 AU Malhotra, A 0780 Majchrzak, A 0781 Carman, R 0782 Lott, V 0783 TI Radical innovation without collocation: A case study at 0784 Boeing-Rocketdyne 0785 SO MIS QUARTERLY 0786 LA English 0787 DT Article 0788 DE virtual teams; supply-chain collaboration; innovation; collaboration 0789 technology 0790 ID VIRTUAL ORGANIZATIONS; COMMUNICATION; FIRMS 0791 AB This paper describes how a unique type of virtual team, deploying a 0792 computer-mediated collaborative technology, developed a radically new 0793 product The uniqueness of the team-what we call VC3 teams, for Virtual 0794 Cross-value-chain, Creative Collaborative Teams-stemmed from the fact 0795 that it was inter-organizational and virtual, and had to compete for 0796 the attention of team members who also belong to collocated teams 0797 within their own organizations. Existing research on virtual teams does 0798 not fully address the challenges of such VC3 teams. Using the case of 0799 Boeing-Rocketdyne, we describe the behavior of members of a VC3 team to 0800 derive implications for research on virtual teaming, especially for 0801 studying teams within emerging contexts such as the one we observed. 0802 The data we collected also allowed us to identify successful managerial 0803 practices and develop recommendations for managers responsible for such 0804 teams. 0805 C1 Univ N Carolina, Kenan Flagler Business Sch, Chapel Hill, NC 27599 USA. 0806 Univ So Calif, Marshall Sch Business, Los Angeles, CA 90089 USA. 0807 Boeing Corp, Rocketdyne Prop & Power, Adv Technol Programs, Canoga Pk, CA 91309 USA. 0808 Raytheon Syst Co, Texas Operat Elect Syst, Met Fabricat, Dallas, TX 75209 USA. 0809 RP Malhotra, A, Univ N Carolina, Kenan Flagler Business Sch, Chapel Hill, 0810 NC 27599 USA. 0811 CR AHUJA MK, 1999, ORGAN SCI, V10, P741 0812 BOLAND RJ, 1994, ORGAN SCI, V5, P456 0813 BOWERS J, 1995, INFORMATION SOC, V11, P189 0814 CLARK H, 1991, PERSPECTIVES SOCIAL 0815 CLARK H, 1996, USING LANGUAGE 0816 CLARK HH, 1993, GROUPWARE COMPUTER S, P222 0817 CRAMTON CD, 1997, ACAD MANAGEMENT BEST, P298 0818 DAVENPORT TH, 1997, WORKING KNOWLEDGE OR 0819 DAVIDOW WH, 1992, VIRTUAL CORPORATION 0820 DEMEYER A, 1991, SLOAN MANAGEMENT SPR, P49 0821 DESANCTIS G, 1999, ORGAN SCI, V10, P693 0822 DOUGHERTY D, 1992, ORGAN SCI, V3, P179 0823 DUARTE D, 1999, MASTERING VIRTUAL TE 0824 FINHOLT T, 1990, INTELLECTUAL TEAMWOR, P291 0825 FOX J, 1993, QUALITY DESIGN 0826 FURST S, 1999, AC MAN M CHIC IL AUG 0827 GABARRO JJ, 1990, INTELLECTUAL TEAMWOR, P79 0828 HAYWOOD M, 1998, MANAGING VIRTUAL TEA 0829 HENDERSON RM, 1990, ADMIN SCI QUART, V35, P9 0830 HUBKA V, 1996, DESIGN SCI INTRO NEE 0831 HUTCHINS E, 1991, PERSPECTIVES SOCIALL 0832 JARVENPAA SL, 1999, ORGAN SCI, V10, P791 0833 JOHANSEN R, 1992, COMPUTER AUGMENTED T, P5 0834 KALAY YE, 1989, MODELING OBJECTS ENV 0835 KRAUSS RM, 1990, INTELLECTUAL TEAMWOR, P111 0836 KRAUT RE, 1990, HUMAN REACTIONS TECH, P145 0837 KRAUT RE, 1995, COMMUN ACM, V38, P69 0838 MADHAVAN R, 1998, J MARKETING, V62 0839 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 0840 MARSHALL C, 1995, INFORM TECH PEOPLE, V8, P54 0841 MCGRATH JE, 1991, SMALL GR RES, V22, P147 0842 MEYERSON D, 1996, TRUST ORG FRONTIERS, P166 0843 NEMIRO JE, 2000, KNOWLEDGE MANAGEMENT 0844 OHARADEVEREAUX M, 1994, GLOBAL WORK BRIDGING 0845 OLSON GM, 1996, GROUPWARE AUTHORING, P106 0846 RESNICK LB, 1991, PERSPECTIVES SOCIALL 0847 RING PS, 1994, ACAD MANAGE REV, V19, P90 0848 SAFOUTIN MJ, 1993, IEEE T ENG MANAGE, V40, P360 0849 SAGE AP, 1992, SYSTEMS ENG 0850 WIESENFELD BM, 1999, ORGAN SCI, V10, P777 0851 ZACK MH, 1993, INFORMATION SYSTEMS, V4, P207 0852 NR 41 0853 TC 52 0854 PU SOC INFORM MANAGE-MIS RES CENT 0855 PI MINNEAPOLIS 0856 PA UNIV MINNESOTA-SCH MANAGEMENT 271 19TH AVE SOUTH, MINNEAPOLIS, MN 55455 0857 USA 0858 SN 0276-7783 0859 J9 MIS QUART 0860 JI MIS Q. 0861 PD JUN 0862 PY 2001 0863 VL 25 0864 IS 2 0865 BP 229 0866 EP 249 0867 PG 21 0868 SC Computer Science, Information Systems; Information Science & Library 0869 Science; Management 0870 GA 522XW 0871 UT ISI:000173923100005 0872 ER 0873 0874 PT J 0875 AU Shin, M 0876 Holden, T 0877 Schmidt, RA 0878 TI From knowledge theory to management practice: towards an integrated 0879 approach 0880 SO INFORMATION PROCESSING & MANAGEMENT 0881 LA English 0882 DT Review 0883 DE decision support; knowledge flow; knowledge management; knowledge 0884 management systems 0885 ID ORGANIZATIONAL KNOWLEDGE; VERTICAL INTEGRATION; INFORMATION-SERVICES; 0886 FIRM; TECHNOLOGY; INNOVATION; QUALITY; MEMORY; RENTS; PRODUCTIVITY 0887 AB This paper critically contrasts the three main schools of thought on 0888 knowledge - namely, those that respectively conceptualize knowledge as 0889 situated in mind, process, and object - and assesses the resulting 0890 implications for knowledge management (KM), Against the background of 0891 the existing diversity of definitions of KM an integrated and holistic 0892 view of the KM value chain is put forward. Within this theoretical 0893 framework five main research streams (culture, knowledge location, 0894 awareness, evaluation, and absorption) are identified with a view to 0895 devising a practical concept of KM applicable in a business context. 0896 With a focus on knowledge flow and detailed approaches to potential 0897 solutions, conflicts and compatibilities between existing business 0898 strategies and KM are examined. A conceptual model is devised to offer 0899 a holistic integration of the theoretical and practical themes in order 0900 to serve as a framework for developing a future research agenda for the 0901 development of theoretically grounded, yet practical, KM business tools 0902 and applications. (C) 2001 Elsevier Science Ltd. All rights reserved. 0903 C1 Univ Cambridge, Dept Engn, Mfg & Management Div, Decis Support Grp, Cambridge CB2 1RX, England. 0904 Manchester Metropolitan Univ, Dept Retailing & Mkt, Manchester M1 3GH, Lancs, England. 0905 RP Shin, M, Univ Cambridge, Dept Engn, Mfg & Management Div, Decis Support 0906 Grp, Mill Lane, Cambridge CB2 1RX, England. 0907 EM ms322@eng.cam.ac.uk 0908 holden@eng.cam.ac.uk 0909 r.schmidt@mmu.ac.uk27 0910 CR *ERNST YOUNG, 1997, EX PERSP KNOWL ORG 0911 *KPMG, 1998, KNOWL MAN RES REP 0912 AHITUV N, 1998, J MANAGEMENT INFORMA, V15, P153 0913 ANANO V, 1998, ONLINE, V21, P30 0914 APPLEYARD MM, 1996, STRATEGIC MANAGE J, V17, P137 0915 ARROW KJ, 1969, AM EC REV PAPERS P, V52, P29 0916 BARKOS JY, 1997, INFORMATION SYSTEMS, V8, P321 0917 BLACKLER F, 1995, ORGAN STUD, V16, P1021 0918 BLUMENTRITT R, 1999, TECHNOL ANAL STRATEG, V11, P287 0919 BOHN RE, 1994, SLOAN MANAGE REV, V36, P61 0920 BRANNEN MY, 1996, CEMS BUSINESS REV, V1, P97 0921 BROWN JS, 1998, CALIF MANAGE REV, V40, P90 0922 BROWN LA, 1991, CYTOPATHOLOGY, V2, P1 0923 BRYNJOLFSSON E, 1994, MANAGE SCI, V40, P1645 0924 CHURCHMAN CW, 1971, DESIGN INQUIRING SYS 0925 COHEN A, 1990, INT IMMUNOL, V2, P1 0926 COLLINS HM, 1993, SOC RES, V60, P95 0927 COOK SDN, 1999, ORGAN SCI, V10, P381 0928 DAAL BV, 1998, KNOWLEDGE PROCESS MA, V5, P255 0929 DAVENPORT TH, 1998, CALIF MANAGE REV, V40, P195 0930 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 0931 DEMAREST M, 1997, LONG RANGE PLANN, V30, P374 0932 DETMER WM, 1997, COMMUN ACM, V40, P101 0933 DEWEY D, 1979, AM ECON REV, V69, P587 0934 DIERICKX I, 1989, MANAGE SCI, V35, P1504 0935 DOUGHERTY D, 1992, ORGAN SCI, V3, P179 0936 DOZ Y, 1997, MANAGEMENT KNOWLEDGE 0937 DRETSKE FI, 1999, KNOWLEDGE FLOW INFOR 0938 FLECK J, 1997, TECHNOL ANAL STRATEG, V9, P383 0939 FRAPPAOLO C, 1999, INFORMATION MANAGEME, V33, P44 0940 GEORGE JF, 1990, INFORMATION SYSTEMS, V1, P394 0941 GERGEN KJ, 1994, REALITIES RELATIONSH 0942 GHOSHAL S, 1994, STRATEGIC MANAGE J, V15, P91 0943 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MANAGE STUD, V33, P333 1008 ROGERS E, 1983, DIFFUSION INNOVATION 1009 RUGGLES R, 1998, CALIF MANAGE REV, V40, P80 1010 SCARBROUGH H, 1998, KNOWLEDGE PROCESS MA, V5, P192 1011 SENNA J, 1997, INFOWORLD, V19, P74 1012 SHAH PP, 1998, ACAD MANAGE J, V41, P249 1013 SIMPSON CW, 1995, INT J INFORM MANAGE, V15, P413 1014 SINGER LP, 1981, AM ECON REV, V71, P341 1015 SKYRME D, 1997, CREATING KNOWLEDGE B 1016 SPENDER JC, 1994, INT BUSINESS REV, V3, P353 1017 SPENDER JC, 1996, J ORGAN CHANGE MANAG, V9, P63 1018 STOPFORD JM, 1995, TRANSNATIONAL CORPOR, V4, P34 1019 SVEIBY KE, 1998, SVEIBY KNOWLEDGE MAN 1020 SZULANSKI G, 1996, STRATEGIC MANAGE J, V17, P27 1021 TAKEUCHI H, 1998, SVEIBY KNOWLEDGE MAN 1022 TAYLOR RN, 1984, BEHAV DECISION MAKIN 1023 TEECE DJ, 1980, J ECON BEHAV ORGAN, V1, P223 1024 TENKASI RV, 1996, J ORGAN CHANGE MANAG, V9, P79 1025 TODD P, 1991, INFORMATION SYSTEMS, V2, P87 1026 TSOUKAS H, 1996, STRATEGIC MANAGE J, V17, P11 1027 VANCE D, 1997, P 3 AM C INF SYST 15 1028 WALSH JP, 1991, ACAD MANAGE REV, V16, P57 1029 WEGNER DM, 1986, THEORIES GROUP BEHAV, P185 1030 WEICK KE, 1993, ADMIN SCI QUART, V38, P357 1031 WHITING R, 1999, INFORMATIONWEEK, V762, P42 1032 WILLIAMSON OE, 1971, AM EC REV PAPERS P, V61, P112 1033 WILLIAMSON OE, 1979, J LAW ECON, V22, P233 1034 WILLIAMSON OE, 1983, AM ECON REV, V73, P519 1035 WINTER SG, 1987, COMPETITIVE CHALLENG, P159 1036 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 1037 ZANDER U, 1995, ORGAN SCI, V6, P76 1038 ZELEDON R, 1987, CHAGAS DISEASE VECTO, V2, P59 1039 ZORN P, 1997, ONLINE, V21, P30 1040 NR 130 1041 TC 45 1042 PU PERGAMON-ELSEVIER SCIENCE LTD 1043 PI OXFORD 1044 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 1045 SN 0306-4573 1046 J9 INFORM PROCESS MANAGE 1047 JI Inf. Process. Manage. 1048 PD MAR 1049 PY 2001 1050 VL 37 1051 IS 2 1052 BP 335 1053 EP 355 1054 PG 21 1055 SC Computer Science, Information Systems; Information Science & Library 1056 Science 1057 GA 402VL 1058 UT ISI:000167008800009 1059 ER 1060 1061 PT J 1062 AU Choi, B 1063 Lee, H 1064 TI Knowledge management strategy and its link to knowledge creation process 1065 SO EXPERT SYSTEMS WITH APPLICATIONS 1066 LA English 1067 DT Article 1068 DE knowledge management strategy; knowledge creating process; corporate 1069 performance 1070 ID ORGANIZATIONAL KNOWLEDGE; MODEL; CAPABILITIES; RELIABILITY; LEADERSHIP; 1071 AGREEMENT; INDUSTRY; ASSETS; WORK 1072 AB Knowledge has become to be considered as valuable strategic assets that 1073 can provide proprietary competitive advantages. It is more important 1074 for companies to distinguish themselves through knowledge management 1075 strategies. Without a constant creation of knowledge, a business is 1076 condemned to poor performance. However, it is still unclear how these 1077 strategies affect knowledge creation. Knowledge management strategies 1078 can be categorized as being either human or system oriented. This paper 1079 proposes a model to illustrate the link between the strategies and its 1080 creating process. The model is derived on the basis of samples from 58 1081 Korean firms. The model depicts how companies should align the 1082 strategies with four knowledge creation modes such as socialization, 1083 externalization, combination, and internalization. It is found that 1084 human strategy is more likely to be effective for socialization while 1085 system strategy is more likely to be effective for combination. 1086 Furthermore, the survey result suggests that managers should adjust 1087 knowledge management strategies in view of the characteristics of their 1088 departments. (C) 2002 Elsevier Science Ltd. All rights reserved. 1089 C1 Korea Adv Inst Sci & Technol, Grad Sch Management, Corp Informat Syst Lab, Dongdaemoon Gu, Seoul 130012, South Korea. 1090 RP Lee, H, Korea Adv Inst Sci & Technol, Grad Sch Management, Corp 1091 Informat Syst Lab, Dongdaemoon Gu, 207-43 Cheongyangri Dong, Seoul 1092 130012, South Korea. 1093 CR *MAEIL BUS NEWSP, 2000, ANN CORP REP 1094 AMABILE TM, 1996, ACAD MANAGE J, V39, P1154 1095 BECKMAN T, 1999, KNOWLEDGE MANAGEMENT 1096 BIERLY P, 1996, STRATEGIC MANAGE J, V17, P123 1097 BLACKLER F, 1995, ORGAN STUD, V16, P1021 1098 BLOODGOOD JM, 2001, DECIS SUPPORT SYST, V31, P55 1099 BOHN RE, 1994, SLOAN MANAGEMENT FAL, P61 1100 CHOI B, 2000, APDSI 1101 COLLIS DJ, 1995, HARVARD BUSINESS JUL, P118 1102 CROSS R, 2000, SLOAN MANAGE REV, V41, P69 1103 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 1104 DAVENPORT TH, 1998, WORKING KNOWLEDGE 1105 DESHPANDE R, 1993, J MARKETING, V57, P23 1106 DREW SAW, 1997, LONG RANGE PLANN, V30, P427 1107 EASTERBYSMITH M, 1997, HUM RELAT, V50, P1085 1108 EDVINSSON L, 1997, INTELLECTUAL CAPITAL 1109 GRANT RM, 1996, ORGAN SCI, V7, P375 1110 HAIR JF, 1995, MULTIVARIATE DATA AN 1111 HALL JA, 2001, ACCOUNTING INFORMATI 1112 HALL R, 1992, STRATEGIC MANAGE J, V13, P135 1113 HANSEN MT, 1999, HARVARD BUSINESS MAR, P106 1114 HATER JJ, 1988, J APPL PSYCHOL, V73, P695 1115 HIPPEL E, 1994, MANAGE SCI, V40, P429 1116 HOLSAPPLE CW, 2001, EXPERT SYST APPL, V20, P77 1117 JAMES LR, 1984, J APPL PSYCHOL, V69, P85 1118 JAMES LR, 1993, J APPL PSYCHOL, V78, P306 1119 JORDAN J, 1997, LONG RANGE PLANN, V30, P392 1120 JUNNARKAR B, 1997, EXPERT SYST APPL, V13, P29 1121 KERLINGER F, 1964, FDN BEHAV RES 1122 KIDD JB, 1998, MANAGE LEARN, V29, P131 1123 KIM Y, 2000, R&D MANAGE, V30, P121 1124 KITTS B, 2001, EXPERT SYST APPL, V20, P35 1125 KOZLOWSKI SWJ, 1992, J APPL PSYCHOL, V77, P161 1126 KROGH G, 2000, KNOWLEDGE CREATION S, P13 1127 LEE JH, 2001, EXPERT SYST APPL, V20, P299 1128 LIAO SH, 2002, EXPERT SYST APPL, V22, P21 1129 LIEBOWITZ J, 1997, KNOWLEDGE MANAGEMENT 1130 LIEBOWITZ J, 2001, EXPERT SYST APPL, V20, P1 1131 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 1132 MARCOCCIO L, 1999, GART GROUP S ITXP 1133 NONAKA I, 1995, KNOWLEDGE CREATING C 1134 NONAKA I, 1998, EUROPEAN MANAGEMENT, V16, P673 1135 NONAKA I, 2000, LONG RANGE PLANN, V33, P5 1136 ODELL C, 1998, CALIF MANAGE REV, V40, P154 1137 PARENT M, 2000, INFORM MANAGE, V38, P47 1138 POLANYI M, 1997, KNOWL ORGAN, P135 1139 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 1140 RAVEN A, 1996, AIS 1996 C 1141 RIGGINS FJ, 1999, INT J ELECTRON COMM, V4, P65 1142 SARVARY M, 1999, CALIF MANAGE REV, V41, P95 1143 SCOTT JE, 1998, DECIS SUPPORT SYST, V23, P3 1144 SHROUT PE, 1979, PSYCHOL BULL, V86, P420 1145 SINGH H, 1998, 9824 WHART SCH 1146 SOLIMAN F, 2000, J KNOWLEDGE MANAGEME, V4, P337 1147 SVEIBY K, 1997, NEW ORG WEALTH MANAG 1148 SWAN J, 2000, P 33 HICSS 1149 TEECE DJ, 1997, STRATEGIC MANAGE J, V18, P509 1150 TEECE DJ, 2000, LONG RANGE PLANN, V33, P35 1151 VENKATRAMAN N, 1986, ACAD MANAGE REV, V11, P71 1152 VENZIN M, 1998, KNOWING FIRMS, P223 1153 WIIG K, 1995, KNOWLEDGE MANAGEMENT 1154 WIIG KM, 1997, EXPERT SYST APPL, V13, P15 1155 ZACK MH, 1999, CALIF MANAGE REV, V41, P125 1156 ZACK MH, 1999, INTRO KNOWLEDGE STRA, R7 1157 NR 64 1158 TC 43 1159 PU PERGAMON-ELSEVIER SCIENCE LTD 1160 PI OXFORD 1161 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 1162 SN 0957-4174 1163 J9 EXPERT SYST APPL 1164 JI Expert Syst. Appl. 1165 PD OCT 1166 PY 2002 1167 VL 23 1168 IS 3 1169 BP 173 1170 EP 187 1171 PG 15 1172 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 1173 Electronic; Operations Research & Management Science 1174 GA 598FC 1175 UT ISI:000178264000001 1176 ER 1177 1178 PT J 1179 AU Lin, FR 1180 Shaw, MJ 1181 TI Reengineering the order fulfillment process in supply chain networks 1182 SO INTERNATIONAL JOURNAL OF FLEXIBLE MANUFACTURING SYSTEMS 1183 LA English 1184 DT Article 1185 DE order fulfillment process; supply chain networks; multiagent 1186 information system; business process reengineering 1187 ID MANAGEMENT 1188 AB An order fulfillment process (OFP) starts with receiving orders from 1189 customers and ends with delivering the finished goods. The order 1190 fulfillment process is complex because it is composed of several 1191 activities, executed by different functional entities, and heavily 1192 interdependent among the tasks, resources, and agents involved in the 1193 process. A supply chain network (SCN) is a network of autonomous or 1194 semi-autonomous business entities involved. through upstream and 1195 downstream links. in the different processes and activities that 1196 produce goods or services to customers. As manufacturing practice 1197 shifts toward the outsourcing paradigm, the OFF is more likely to be 1198 executed throughout SCNs. It becomes imperative to integrate the OFF 1199 into SCNs to improve the OFF. Generalizing from the variety and 1200 complexity of SCNs, this study identifies several main types of SCN 1201 structures and addresses OFF issues based on them. 1202 The objective of reengineering the OFF is to achieve agility in the 1203 process in terms of efficiency, flexibility, robustness, and 1204 adaptability We propose a multiagent information system (MAIS) approach 1205 for reengineering the OFF in SCNs, The MAIS models the OFF in SCNs and 1206 evaluates OFF performance by applying the proposed strategies. A 1207 multiagent simulation platform, called Swarm, is enhanced and applied 1208 for modeling the MAIS; and experiments are conducted to simulate the 1209 OFF and then evaluate the potential improvement strategies to identify 1210 useful strategies for improving the OFF. The strategies we evaluated 1211 include (1) coordinating demand management policies, (2) information 1212 sharing strategies, (3) synchronizing material and capacity 1213 availability, (4) dynamic resource allocation, and (5) the combination 1214 of various strategies. The results shed light on identifying the main 1215 effects of various strategies on OFF performance. The insights from 1216 utilizing various strategies in different SCNs help reengineer the OFF 1217 in SCNs. 1218 C1 Natl Sun Yat Sen Univ, Dept Informat Management, Kaohsiung 80424, Taiwan. 1219 Univ Illinois, Dept Business Adm, Urbana, IL 61801 USA. 1220 RP Lin, FR, Natl Sun Yat Sen Univ, Dept Informat Management, Kaohsiung 1221 80424, Taiwan. 1222 CR ARNTZEN BC, 1995, INTERFACES, V25, P69 1223 ARTMAN LB, 1995, MAN MAN S 1995 DSS M 1224 BARBUCEANU M, 1994, 3 WORKSH EN TECHN IN 1225 BARBUCEANU M, 1995, IJCAI 95 WORKSH INT 1226 BOND AH, 1988, READINGS DISTRIBUTED 1227 BRAZIER FMT, 1995, MODELING DISTRIBUTED 1228 BROSTEK S, 1995, MAN MAN S 1995 DSS M 1229 CARLEY K, 1994, COMPUTATIONAL ORG TH 1230 CHRISTOPHER M, 1992, LOGISTICS SUPPLY CHA 1231 DAVENPORT TH, 1993, PROCESS INNOVATION R 1232 FISHER K, 1994, P 2 INT WORK C COOP 1233 FISHER ML, 1994, HARVARD BUSINESS MAY, P83 1234 GOLDMAN SL, 1995, AGILE COMPETITORS VI 1235 HAMMOND JH, 1990, GLOBALIZATION TECHNO, P185 1236 HAYES RH, 1988, READINGS MANAGEMENT, P417 1237 HIEBELER D, 1994, P DEC SUPP 2001 ADV 1238 KALAKOTA R, 1996, FRONTIERS ELECT COMM 1239 LEE HL, 1993, OPER RES, V41, P835 1240 LEE HL, 1995, INTERFACES, V25, P42 1241 LIN F, 1998, J ORG COMPUTING ELEC 1242 MALHOTRA Y, 1996, BUSINESS PROCESS RED 1243 MALONE TW, 1987, MANAGE SCI, V33, P1317 1244 MCCUTCHEON DM, 1994, SLOAN MANAGE REV, V35, P89 1245 MINTZBERG H, 1983, STRUCTURE 5 DESIGNIN 1246 OULD MA, 1995, BUSINESS PROCESSES M 1247 SANCHEZ R, 1995, C JOIN INF INFR TECH 1248 SHAW MJ, 1991, P 24 ANN IEEE HAW IN, V4, P3 1249 STRADER TJ, 1998, IN PRESS DECISION SU 1250 SWAMINATHAN JM, 1996, MODELING DYNAMICS SU 1251 SYCARA KP, 1991, IEEE EXPERT, V6, P29 1252 TORSUN IS, 1995, FDN INTELLIGENT KNOW, P401 1253 WOMACK JP, 1990, MACHINE CHANGED WORL 1254 WOOLDRIDGE MJ, 1995, INTELLIGENT AGENTS 1255 NR 33 1256 TC 39 1257 PU KLUWER ACADEMIC PUBL 1258 PI DORDRECHT 1259 PA SPUIBOULEVARD 50, PO BOX 17, 3300 AA DORDRECHT, NETHERLANDS 1260 SN 0920-6299 1261 J9 INT J FLEXIBLE MANUF SYST 1262 JI Int. J. Flexible Manuf. Syst. 1263 PD JUL 1264 PY 1998 1265 VL 10 1266 IS 3 1267 BP 197 1268 EP 229 1269 PG 33 1270 SC Engineering, Manufacturing; Operations Research & Management Science 1271 GA 149XQ 1272 UT ISI:000077632500002 1273 ER 1274 1275 PT J 1276 AU Gopal, RD 1277 Sanders, GL 1278 TI International software piracy: Analysis of key issues and impacts 1279 SO INFORMATION SYSTEMS RESEARCH 1280 LA English 1281 DT Article 1282 DE economics; ethics; software piracy; intellectual property; culture 1283 ID ETHICAL DECISION-MAKING; CLINICAL RESEARCH; MIS RESEARCH; MODELS; 1284 SATISFACTION; EASE 1285 AB The pervasiveness of software piracy throughout the world is having a 1286 profound effect on the software publishing industry and the development 1287 of digital intellectual properties and technologies-especially in 1288 developing countries, where the piracy rates are extremely high. An 1289 economic model is first presented that incorporates the incentive 1290 structures for governments, software publishers, and individual 1291 consumers. The analytical model provides the economic rationale for the 1292 reluctance of a number of governments to aggressively enact and enforce 1293 intellectual property rights. An important proposition derived from the 1294 analysis states that the government's incentive to enact and enforce 1295 copyright laws are closely related to the size of the domestic software 1296 industry. The ensuing empirical study provides support for the 1297 proposition and further suggests that this relationship holds 1298 regardless of the income levels of the countries. Our analysis reveals 1299 that alliances between foreign and domestic software publishers through 1300 product relationships can be mutually beneficial and will provide an 1301 environment of increased copyright enforcement. These results provide a 1302 viable strategy to combat global software piracy. With strong policies 1303 on copyright enforcement, and a vigorous promotion of alliances between 1304 foreign and domestic publishers, a government can increase the net 1305 welfare of the country and help establish a strong domestic software 1306 industry. Through product relationships with domestic publishers, a 1307 foreign publisher can improve profits and operate in an environment of 1308 increased intellectual property protection. We then present a general 1309 model of ethical behavior related to the impact of behavioral and 1310 cultural factors on software piracy. The purpose of this model is to 1311 examine whether these determinants of piracy behavior are supranational 1312 and transcend cultural and ethical barriers. An empirical study 1313 involving U.S. and Indian graduate students suggests that the general 1314 model of ethics as related to software piracy is valid in the United 1315 States. However, the model results from the Indian sample suggest that 1316 additional cross-cultural research with revised models and improved 1317 scales is necessary. 1318 C1 Univ Connecticut, Sch Business, Dept Operat & Informat Management, Storrs, CT 06269 USA. 1319 SUNY Buffalo, Jacobs Management Ctr 310A, Buffalo, NY 14260 USA. 1320 RP Gopal, RD, Univ Connecticut, Sch Business, Dept Operat & Informat 1321 Management, Storrs, CT 06269 USA. 1322 CR 1997, NEWS INDIA TIME 0314, P10 1323 1997, SOFTWARE PIRACY REPO 1324 1998, LARGEST RAID INDIA D 1325 *NASSCOM, 1998, INT PROP RIGHTS IND 1326 *SOFTW PUBL ASS, 1996, 301 SPA 1327 *SOFTW PUBL ASS, 1997, SOFTW IND APPL PRES 1328 ANTONOFF M, 1987, PERS COMPUT, V11, P115 1329 ARBUCKLE JL, 1997, AMOS USERS GUIDE VER 1330 BANERJEE D, 1998, MIS QUART, V22, P31 1331 BENTLER PM, 1987, SOCIOL METHOD RES, V16, P78 1332 BLUMSTEIN A, 1978, DETERRENCE INCAPACIT 1333 BOLLEN KA, 1989, STRUCTURAL EQUATIONS 1334 BRADY FN, 1996, J BUS ETHICS, V15, P927 1335 BULLER PF, 1997, BUS SOC, V36, P169 1336 CHAU PYK, 1997, DECISION SCI, V28, P309 1337 CHENG HK, 1997, J MANAGEMENT INFORMA, V13, P49 1338 CHIN WW, 1995, INFORM SYST RES, V6, P73 1339 CHIN WW, 1995, MIS QUART, V19, P237 1340 CLIFF N, 1983, MULTIVAR BEHAV RES, V18, P115 1341 CONNER KR, 1991, MANAGE SCI, V37, P125 1342 EINNG MM, 1991, ETHICAL ISSUES INFOR, P182 1343 FASSINGER RE, 1987, J COUNS PSYCHOL, V34, P425 1344 GARBER JR, 1996, FORBES, V157, P214 1345 GLASS RS, 1996, J BUS ETHICS, V15, P1189 1346 GOPAL RD, 1997, J MANAGEMENT INFORMA, V14, P29 1347 GREENLESS JS, 1995, MANAGE ACCOUNTING, V77, P44 1348 HAIR JF, 1995, MULTIVARIATE DATA AN 1349 HARRINGTON SJ, 1996, MIS QUART, V20, P257 1350 HOYLE RH, 1994, J CONSULT CLIN PSYCH, V62, P429 1351 HUNT SD, 1986, J MACROMARKETING, V6, P5 1352 JERRY S, 1987, INFO WORLD, V9, P56 1353 KANT I, 1949, FUNDAMENTAL PRINCIPL 1354 KLINE RB, 1991, J CLIN PSYCHOL, V47, P471 1355 LEE B, 1997, MIS QUART, V21, P109 1356 LOCH KD, 1996, COMMUN ACM, V39, P74 1357 LOEHLIN JC, 1992, LATENT VARIABLE MODE 1358 LONG JS, 1986, COVARIANCE STRUCTURE 1359 MACCALLUM RC, 1996, PSYCHOL METHODS, V1, P130 1360 MALHOTRA Y, 1994, IS MANAGEMENT, V45, P13 1361 MARUYAMA, 1998, BASICS STRUCTURAL EQ 1362 MASON J, 1990, COMPUTER WORLD, V24, P107 1363 MURPHY P, 1981, REV MARKETING, V6, P251 1364 OLMSTEAD RE, 1992, METHODOLOGICAL ISSUE 1365 PONTIN J, 1995, INFOWORLD, V17, P32 1366 RAGHUNATHAN B, 1995, BUSINESS PROFESSIONA, V19, P47 1367 RAWLS J, 1971, THEORY JUSTICE 1368 ROTH PL, 1994, PERS PSYCHOL, V47, P537 1369 SEGARS AH, 1993, MIS QUART, V17, P517 1370 SHARMA Y, 1998, SILICON INDIA MAY 1371 SIMS RR, 1996, J BUS ETHICS, V15, P839 1372 SOLOMON SL, 1991, ETHICAL ISSUES INFOR, P168 1373 SPRAGUE E, 1967, KNOWLEDGE VALUE 1374 STELZL I, 1986, MULTIVAR BEHAV RES, V21, P309 1375 STRAUB DW, 1990, INFORMATION SYSTEMS, V1, P255 1376 THONG JYL, 1998, J MANAGEMENT INFORMA, V15, P213 1377 VITELL SJ, 1997, J BUS ETHICS, V16, P699 1378 WILLIAMS LJ, 1986, J APPL PSYCHOL, V71, P219 1379 WOOD JA, 1988, J BUS ETHICS, V7, P249 1380 NR 58 1381 TC 37 1382 PU INST OPERATIONS RESEARCH MANAGEMENT SCIENCES 1383 PI LINTHICUM HTS 1384 PA 901 ELKRIDGE LANDING RD, STE 400, LINTHICUM HTS, MD 21090-2909 USA 1385 SN 1047-7047 1386 J9 INF SYSTEMS RES 1387 JI Inf. Syst. Res. 1388 PD DEC 1389 PY 1998 1390 VL 9 1391 IS 4 1392 BP 380 1393 EP 397 1394 PG 18 1395 SC Information Science & Library Science; Management 1396 GA 165MW 1397 UT ISI:000078525800007 1398 ER 1399 1400 PT J 1401 AU Wu, DJ 1402 TI Software agents for knowledge management: coordination in multi-agent 1403 supply chains and auctions 1404 SO EXPERT SYSTEMS WITH APPLICATIONS 1405 LA English 1406 DT Review 1407 DE software agents; supply chains; knowledge management; auctions 1408 ID REPEATED PRISONERS-DILEMMA; FINITE AUTOMATA PLAY; INFORMATION; 1409 ENTERPRISES; TRUST 1410 AB A fundamental question that must be addressed in software agents for 1411 knowledge management is coordination in multi-agent systems. The 1412 coordination problem is ubiquitous in knowledge management, such as in 1413 manufacturing, supply chains, negotiation, and agent-mediated auctions. 1414 This paper summarizes several multi-agent systems for knowledge 1415 management that have been developed recently by the author and his 1416 collaborators to highlight new research directions for multi-agent 1417 knowledge management systems. In particular, the paper focuses on three 1418 areas of research: 1419 Coordination mechanisms in agent-based supply chains. How do we design 1420 mechanisms for coordination, information and knowledge sharing in 1421 supply chains with self-interested agents? What would be a good 1422 coordination mechanism when we have a non-linear structure of the 1423 supply chain, such as a pyramid structure? What are the desirable 1424 properties for the optimal structure of efficient supply chains in 1425 terms of information and knowledge sharing? Will DNA computing be a 1426 viable tool for the analysis of agent-based supply chains? 1427 Coordination mechanisms in agent-mediated auctions. How do we induce 1428 cooperation and coordination among various self-interested agents in 1429 agent-mediated auctions? What are the fundamental principles to promote 1430 agent cooperation behavior? How do we train agents to learn to 1431 cooperate rather than program agents to cooperate? What are the 1432 principles of trust building in agent systems? 1433 Multi-agent enterprise knowledge management, performance impact and 1434 human aspects. Will people use agent-based systems? If so, how do we 1435 coordinate agent-based systems with human beings? What would be the 1436 impact of agent systems in knowledge management in an information 1437 economy? (C) 2001 Elsevier Science Ltd. All rights reserved. 1438 C1 Drexel Univ, Bennett S LeBow Coll Business, Dept Management, Philadelphia, PA 19104 USA. 1439 Univ Penn, Wharton Sch, Dept Operat & Informat Management, Philadelphia, PA 19104 USA. 1440 RP Wu, DJ, 101 N 33rd St,Acad Bldg, Philadelphia, PA 19104 USA. 1441 CR ADLEMAN LM, 1994, SCIENCE, V266, P1021 1442 ADLEMAN LM, 1998, SCI AM, V279, P54 1443 BAEK S, 1999, KNOWLEDGE MANAGEMENT 1444 BARBUCEANU M, 1996, INT J COOP INF SYST, V5, P2 1445 BURMEISTER B, 1997, IEE P SOFTWARE ENG, V144, P51 1446 CHAVEZ A, 1996, P 1 INT C PRACT APPL 1447 CHEN FG, 1999, MANAGE SCI, V45, P1076 1448 CHEN L, 1998, P 2 INT C AUT AG AG 1449 CHOI HS, 1997, J INTELL MANUF, V8, P505 1450 CLEMONS E, 1991, COMMUNICATIONS A JAN, P23 1451 COLLINS J, 1998, P 2 INT C AUT AG MIN, P285 1452 COLLINS J, 2000, P 4 INT C AUT AG 1453 DARR TP, 1996, AI EDAM, V10, P21 1454 DECKER KS, 1995, P 1 INT C MULT SYST 1455 DEMANGE G, 1986, J POLIT ECON, V94, P863 1456 DONOHUE KL, 1993, INT J PROD RES, V31, P2789 1457 ELNAJDAWI M, 1993, MANAGEMENT SCI JUL, P872 1458 EPSTEIN JM, 1996, GROWING ARTIFICIAL S 1459 GILMAN CR, 1997, SPIE P ARCH NETW INT, P160 1460 GRIFFETH ND, 1994, FEATURE INTERACTIONS 1461 HARDIN R, 1982, SOCIAL SCI INFO, V21, P251 1462 HAYESROTH B, 1989, DISTRIBUTED ARTIFICI, V2 1463 HAYESROTH B, 1995, P 1 INT C MULT AG SY 1464 HO TH, 1996, J ECON DYN CONTROL, V20, P173 1465 HOLLAND J, 1991, AEA PAPERS P 1466 JAIN AK, 1999, COMMUN ACM, V42, P62 1467 JENNINGS N, 1998, ROADMAP AGENT RES DE, V1, P275 1468 JENNINGS NR, 1996, IEEE EXPERT, V11, P60 1469 JENNINGS NR, 1998, AGENT TECHNOLOGY FDN, P3 1470 KIMBROUGH S, 2000, INT J ELECT COMMERCE, V5 1471 KIMBROUGH SJ, 2001, P 34 ANN HAW INT C S 1472 KLEINDORFER P, 2000, IN PRESS EUROPEAN J 1473 KRAUS S, 1995, ARTIF INTELL, V75, P297 1474 LAHNO B, 1995, J CONFLICT RESOLUT, V39, P495 1475 LEE HL, 1997, MANAGE SCI, V43, P546 1476 LIEBOWITZ J, 1999, KNOWLEDGE MANAGEMENT 1477 LIN GYJ, 1992, IIE TRANS, V24, P57 1478 LJUNBERG M, 1992, PRICAI 92 SEOUL KOR 1479 MAES P, 1999, COMMUN ACM, V42, P81 1480 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 1481 MICHALEWICZ Z, 1996, GENETIC ALGORITHMS P 1482 MILLER JH, 1996, J ECON BEHAV ORGAN, V29, P87 1483 NORMAN D, 1994, COMMUNICATIONS A JUL, P68 1484 OLEARY D, 1998, IEEE INTELLIGENT MAY 1485 OLEARY DE, 1998, COMPUTER, V31, P54 1486 OVERGAARD L, 1996, APPL ARTIF INTELL, V10, P35 1487 PAN JYC, 1991, IEEE T SYST MAN CYB, V21, P1391 1488 PARKES D, 1999, P ACM C EL COMM EC 9 1489 PARKES D, 2000, P 18 NAT C ART INT A 1490 PARUNAK HVD, 1987, DISTRIBUTED ARTIFICI, P285 1491 PARUNAK HVD, 1997, AGENTS 97 1492 PARUNAK HVD, 1997, P 4 INT C CONC ENG R 1493 ROTHKOPF MH, 1998, MANAGE SCI, V44, P1131 1494 RUBINSTEIN A, 1986, J ECON THEORY, V39, P83 1495 SANDELL R, 1999, ACTA SOCIOL, V42, P3 1496 SANDHOLM T, 1995, BIOSYSTEMS, V37, P147 1497 SANDHOLM T, 1996, THESIS U MASSACHUSET 1498 SANDHOLM T, 1999, ARTIF INTELL, V111, P209 1499 SANDHOLM T, 2000, AUTON AGENT MULTI-AG, V3, P73 1500 SANDHOLM T, 2000, UNPUB APPROACHES WIN 1501 SANDHOLM T, 2000, UNPUB ISSUES COMPUTA 1502 SANDHOLM TW, 1997, ARTIF INTELL, V94, P99 1503 SANDIP S, 1996, ICMAS 1504 SCHILLO M, 1999, P WORKSH DEC FRAUD T, P95 1505 SHAPIRO SP, 1987, AM J SOCIOL, V93, P623 1506 SHAW MJ, 1983, DISTRIBUTED PLANNING 1507 SHAW MJ, 1988, J MANUF SYST, V7, P83 1508 SHAW MJ, 1997, INT J FLEX MANUF SYS, V9, P115 1509 SHEN W, 1999, KNOWL INF SYST, V1, P129 1510 SIKORA R, 1998, MANAGE SCI, V40, S65 1511 SMITH RG, 1980, IEEE T COMPUT, V29, P1104 1512 STERLING W, 1996, ICMAS 1513 STERMAN JD, 1989, MANAGE SCI, V35, P321 1514 TORNATSKY L, 1983, PROCESS TECHNOLOGICA 1515 TSVETOVATYY M, 1997, APPL ARTIFICIAL INTE, V6 1516 VELOSO M, 1997, P 1 INT WORKSH ROB J 1517 VIDAL JM, 1996, ICMAS 1518 WEINHARDT C, 1999, HICSS 33 1519 WELLMAN M, 1999, UNPUB AUCTION PROTOC 1520 WELLMAN MP, 1993, J ARTIF INTELL RES, V1, P1 1521 WELLMAN MP, 1998, ROBOT AUTON SYST, V24, P115 1522 WIENER EL, 1988, HUMAN FACTORS AVIATI, P433 1523 WIIG K, 1993, KNOWLEDGE MANAGEMENT 1524 WIIG K, 1999, KNOWLEDGE MANAGEMENT 1525 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 1526 WOOD D, 2000, UNPUB DESIGN DNA COM 1527 WOOLDRIDGE M, 1995, KNOWL ENG REV, V10, P115 1528 WOOLDRIDGE M, 1996, PAAM 96 1529 WU DJ, 1997, THESIS U PENNSYLVANI 1530 WU DJ, 1999, DECIS SUPPORT SYST, V27, P25 1531 WU DJ, 1999, HICSS 32 1532 WU DJ, 2000, HICSS 33 1533 WU DJ, 2000, INT J ELECT COMMERCE, V5 1534 WU DJ, 2000, INT J ELECT MARKETS, V10 1535 WU DJ, 2000, PRICE REAL OPTION ST 1536 WU DJ, 2001, HICSS 34 1537 WU DJ, 2001, IN PRESS INT J INTEL 1538 WURMAN P, 1998, 2 INT C AUT AG 1539 WURMAN P, 1999, THESIS U MICHIGAN 1540 YAN Y, 2000, HICSS 33 1541 YUNG S, 1999, HICSS 32 1542 ZHOU X, 2000, ERP INVESTMENT BUSIN 1543 NR 102 1544 TC 35 1545 PU PERGAMON-ELSEVIER SCIENCE LTD 1546 PI OXFORD 1547 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 1548 SN 0957-4174 1549 J9 EXPERT SYST APPL 1550 JI Expert Syst. Appl. 1551 PD JAN 1552 PY 2001 1553 VL 20 1554 IS 1 1555 BP 51 1556 EP 64 1557 PG 14 1558 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 1559 Electronic; Operations Research & Management Science 1560 GA 397PH 1561 UT ISI:000166703700005 1562 ER 1563 1564 PT J 1565 AU Ruppel, CP 1566 Harrington, SJ 1567 TI Sharing knowledge through intranets: A study of organizational culture 1568 and intranet implementation 1569 SO IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION 1570 LA English 1571 DT Article 1572 DE corporate culture; ethics; intranet; knowledge management (KM); 1573 organizational communication; trust 1574 ID INFORMATION-SYSTEMS; MANAGEMENT; CLIMATE; CREATION 1575 AB This study explores factors affecting the implementation of intranets, 1576 which are the technology upon which many knowledge management (KM) 1577 systems are built. Because intranets facilitate sharing of employee 1578 knowledge. many believe that organizational culture will influence 1579 intranet implementation. The results of this study found that intranet 1580 implementation is facilitated by a culture that emphasizes an 1581 atmosphere of trust and concern for other people (ethical culture), 1582 flexibility and innovation (developmental culture), and policies, 1583 procedures, and information management (hierarchical culture). 1584 Management should ensure that the proper values are in place to 1585 optimize intranet implementation and facilitate knowledge sharing. 1586 C1 Univ Toledo, Coll Business, Toledo, OH 43606 USA. 1587 Georgia Coll & State Univ, Milledgeville, GA 31061 USA. 1588 RP Ruppel, CP, Univ Toledo, Coll Business, 2801 W Bancroft St, Toledo, OH 1589 43606 USA. 1590 CR ALAVI M, 1999, COMMUNICATION ASS IN, V1, P1 1591 ARGYRIS C, 1978, ORG LEARNING THEORY 1592 BOYNTON AC, 1994, MIS QUART, V18, P299 1593 BROWN RB, 1999, J APPL MANAGEMENT ST, V8, P175 1594 BRYNJOLFSSON E, 1998, COMMUN ACM, V41, P49 1595 CARAYANNIS EG, 1998, TECHNOVATION, V18, P697 1596 CHOU DC, 1998, INTERNET RES, V8, P142 1597 COMEAUKIRSCHNER C, 2000, MANAG REV, V89, P8 1598 COOPER RB, 1993, HUM RESOURCE MANAGE, V32, P175 1599 COOPER RB, 1994, INFORM MANAGE, V27, P17 1600 CULLEN JB, 1993, PSYCHOL REP, V73, P667 1601 CURRY A, 2000, INT J INFORM MANAGE, V20, P249 1602 DAVENPORT T, 1999, SECRETS SUCCESSFUL K 1603 DAVENPORT TH, 1999, PRINCIPLES KNOWLEDGE 1604 DENISON DR, 1996, ACAD MANAGE REV, V21, P619 1605 EDVINSSON L, 1996, EUROPEAN MANAGEMENT, V14, P356 1606 FAHEY L, 1998, CALIF MANAGE REV, V40, P265 1607 FICHTER D, 1999, ONLINE, V23, P74 1608 FRAPPAOLO C, 1999, INFORMATION MANAGEME, V33, P44 1609 GANTZ J, 2000, CONTROLLING COMING C 1610 HALL H, 2000, J INFORM SCI, V26, P139 1611 HORGAN T, 2000, CIO MAG MAY 1612 INKPEN AC, 1996, CALIF MANAGE REV, V39, P123 1613 INKPEN AC, 1998, ORGAN SCI, V9, P454 1614 JONES TM, 1995, ACAD MANAGE REV, V20, P404 1615 KERLINGER FN, 1986, FDN SOCIAL RES 1616 KIRSNER S, 1999, CIO WEB BUSINES 1201, P36 1617 KIRSNER S, 1999, CIO WEB BUSINES 1201, P38 1618 KLEIN KJ, 1996, ACAD MANAGE REV, V21, P1055 1619 KNAPP EM, 1998, BUS EC REV, V44, P3 1620 KORZENIOWSKI P, 1997, INFOWORLD, V19, P61 1621 KRISS MR, 1997, TELECOMMUN MAG INT S, V31, S22 1622 KUMAR K, 1998, MIS QUART, V22, P199 1623 LAI VS, 1998, DECIS SUPPORT SYST, V23, P347 1624 LIEBOWITZ J, 1999, BUILDING ORG INTELLI 1625 LYNCH G, 1997, LOGISTICS FOCUS, V5, P8 1626 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 1627 MCDERMOTT R, 2000, OVERCOMING CULTURAL 1628 NONAKA I, 1998, CALIF MANAGE REV, V40, P40 1629 NONAKA I, 1998, EUROPEAN MANAGEMENT, V16, P673 1630 NWACHUKWU SLS, 1997, J BUS ETHICS, V16, P757 1631 ORLIKOWSKI WJ, 1993, INFORMATION SOC, V9, P237 1632 ORLIKOWSKI WJ, 1993, MIS QUART, V17, P309 1633 QUINN RE, 1981, PUBLIC PRODUCTIVITY, V5, P122 1634 QUINN RE, 1988, RATIONAL MANAGEMENT 1635 QUINN RE, 1991, RES ORG CHANGE DEV, V5, P115 1636 RASTOGI PN, 2000, HUMAN SYSTEMS MANAGE, V19, P39 1637 RENTSCH JR, 1990, J APPL PSYCHOL, V75, P668 1638 ROBEY D, 1995, ACCOUNTING MANAGEMEN, V5, P23 1639 ROBEY D, 1997, STEPS FUTURE FRESH T 1640 ROMM T, 1991, INFORM MANAGE, V21, P99 1641 ROOS J, 1996, EUROPEAN MANAGEMENT, V14, P333 1642 RUGGLES R, 1998, CALIF MANAGE REV, V40, P80 1643 SAYER K, 1997, P 18 INT C INF SYST, P427 1644 SCHWARTZ J, 1999, INTERNETWEEK 1025 1645 SCOTT JE, 1998, DECIS SUPPORT SYST, V23, P3 1646 TSAI WP, 1998, ACAD MANAGE J, V41, P464 1647 UPCHURCH RS, 1995, J TRAVEL RES, V34, P36 1648 VICTOR B, 1988, ADM SCI Q, V33, P101 1649 VONKROGH G, 1998, CALIF MANAG REV, V40, P134 1650 WALTNER C, 2000, INTRANET ROI LEAP FA 1651 YEUNG AKO, 1991, RES ORG CHANGE DEV, V5, P59 1652 ZAMMUTO RF, 1991, RES ORG CHANGE DEV, V5, P83 1653 ZAMMUTO RF, 1992, ACAD MANAGE REV, V17, P701 1654 ZHANG R, 2000, P 2000 INF RES MAN A, P531 1655 NR 65 1656 TC 32 1657 PU IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC 1658 PI NEW YORK 1659 PA 345 E 47TH ST, NEW YORK, NY 10017-2394 USA 1660 SN 0361-1434 1661 J9 IEEE TRANS PROF COMM 1662 JI IEEE Trans. Prof. Commun. 1663 PD MAR 1664 PY 2001 1665 VL 44 1666 IS 1 1667 BP 37 1668 EP 52 1669 PG 16 1670 SC Communication; Engineering, Multidisciplinary 1671 GA 413AE 1672 UT ISI:000167587100005 1673 ER 1674 1675 PT J 1676 AU Aubert, BA 1677 Rivard, S 1678 Patry, M 1679 TI A transaction cost model of IT outsourcing 1680 SO INFORMATION & MANAGEMENT 1681 LA English 1682 DT Article 1683 DE outsourcing; transaction cost theory; IS operations; asset specificity; 1684 outsourcing decision 1685 ID VERTICAL INTEGRATION; COAL MARKETS; INDUSTRY; DETERMINANTS 1686 AB This paper proposes and tests an explanatory model of information 1687 technology (IT) outsourcing behavior. Relying on transaction costs and 1688 incomplete contracts theories, the model hypothesizes that 1689 characteristics of IT operation activities-asset specificity, 1690 uncertainty, business skills, and technical skills required to perform 1691 the activities-will influence the level of their outsourcing. The model 1692 was tested using data from a survey of 335 firms. Results indicate that 1693 uncertainty is the major deterrent to outsourcing, while the level of 1694 technical skills is the most important reason to outsource. Business 1695 skills do not seem to play a significant role. Finally, asset 1696 specificity, which is always presented as a constraint to outsourcing, 1697 showed inconsistent effects. (C) 2003 Elsevier B.V. All rights reserved. 1698 C1 HEC Montreal, Montreal, PQ H3T 2A7, Canada. 1699 CIRANO, Montreal, PQ H3A 2A5, Canada. 1700 RP Aubert, BA, HEC Montreal, 3000 Cote Ste Catherine Rd, Montreal, PQ H3T 1701 2A7, Canada. 1702 EM benoit.aubert@hec.ca 1703 CR ALCHIAN AA, 1972, AM EC REV DEC, P777 1704 ANDERSON E, 1988, J ECON BEHAV ORGAN, V9, P247 1705 ANG S, 1998, MIS QUART, V22, P535 1706 AUBERT BA, 1996, OMEGA-INT J MANAGE S, V24, P661 1707 BARKI H, 1993, J MANAGEMENT INFORMA, V10, P203 1708 COASE RH, 1937, ECONOMICA-NEW SER, V4, P386 1709 COHEN J, 1960, EDUC PSYCHOL MEAS, V20, P37 1710 FORNELL C, 1981, J MARKETING RES, V18, P39 1711 GOPAL A, 1992, J MANAGEMENT INFORMA, V9, P45 1712 GROSSMAN SJ, 1986, J POLIT ECON, V94, P691 1713 HENNART JF, 1988, J ECON BEHAV ORGAN, V9, P281 1714 HIRSCHHEIM R, 2000, COMMUN ACM, V43, P99 1715 JOSKOW PL, 1987, AM ECON REV, V77, P168 1716 JOSKOW PL, 1990, RAND J ECON, V21, P251 1717 KING WR, 2000, INFORM MANAGE, V37, P323 1718 LACITY M, 1993, INFORMATION SYSTEMS 1719 LACITY M, 1995, INFORMATION SYSTEMS 1720 LEE JN, 1999, J MANAGEMENT INFORM, V15, P29 1721 LEE JN, 2001, INFORM MANAGE, V38, P323 1722 LOH L, 1992, J MANAGEMENT INFORMA, V9, P7 1723 MADDEN J, 1999, EWEEK 0205 1724 MASTEN SE, 1984, J LAW ECON, V27, P403 1725 MASTEN SE, 1989, J ECON BEHAV ORGAN, V12, P265 1726 MILLER D, 1986, ADMIN SCI QUART, V31, P539 1727 MONTEVERDE K, 1982, BELL J ECON, V13, P206 1728 MOORE GC, 1991, INFORMATION SYSTEMS, V2, P192 1729 MURRAY JY, 1999, STRATEGIC MANAGE J, V20, P791 1730 NAM K, 1996, COMMUN ACM, V39, P37 1731 OPPEINHEIM AN, 1966, QUESTIONNAIRE DESIGN 1732 PISANO GP, 1990, ADMIN SCI QUART, V35, P153 1733 RINDFLEISCH A, 1997, J MARKETING, V61, P30 1734 ROBB D, 2000, INFORMATION WEE 0612, P89 1735 ROCKART JF, 1979, CENTRALIZATION VS DE 1736 SIMON HA, 1991, J ECON PERSPECT, V5, P25 1737 STOICA P, 1998, SCAND J STAT, V25, P17 1738 TETTELBACH B, 2000, IGG0503200004 GARTN, P3 1739 VANDEVEN AH, 1980, MEASURING ASSESSING 1740 WALKER G, 1987, ACAD MANAGE J, V30, P589 1741 WILLIAMSON OE, 1981, J ECON LIT, V19, P1537 1742 WILLIAMSON OE, 1985, EC I CAPITALISM 1743 WILLIAMSON OE, 1989, HDB IND ORG, V1, P136 1744 WOLD H, 1985, ENCY STATISTICAL SCI, V6, P581 1745 NR 42 1746 TC 30 1747 PU ELSEVIER SCIENCE BV 1748 PI AMSTERDAM 1749 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 1750 SN 0378-7206 1751 J9 INFORM MANAGEMENT 1752 JI Inf. Manage. 1753 PD SEP 1754 PY 2004 1755 VL 41 1756 IS 7 1757 BP 921 1758 EP 932 1759 DI 10.1016/j.im.2003.09.001 1760 PG 12 1761 SC Computer Science, Information Systems; Information Science & Library 1762 Science; Management 1763 GA 848FK 1764 UT ISI:000223452700008 1765 ER 1766 1767 PT J 1768 AU Lee, SM 1769 Hong, SG 1770 TI An enterprise-wide knowledge management system infrastructure 1771 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 1772 LA English 1773 DT Article 1774 DE knowledge-based systems; information technology 1775 ID INFORMATION 1776 AB The borderless global economy has accentuated the Importance of 1777 knowledge as the most critical source of competitive advantage. Thus, 1778 knowledge management (KM) has become a strategic mandate for most 1779 world-class organizations. A key enabler for Implementing an effective 1780 KM system Is advanced information technology (IT). Strategies for 1781 developing an enterprise-wide KM system infrastructure with embedded IT 1782 are discussed. In particular, this paper discusses the concept of a KM 1783 life cycle knowledge capture, knowledge development, knowledge sharing, 1784 and knowledge utilization, and how applications of new IT support each 1785 step of the KM practices within and between organizations is suggested. 1786 C1 Univ Nebraska, Coll Business Adm, Dept Management, Lincoln, NE 68588 USA. 1787 Texas A&M Int Univ, Coll Business Adm, Dept Accounting & Informat Syst, Laredo, TX USA. 1788 RP Lee, SM, Univ Nebraska, Coll Business Adm, Dept Management, Lincoln, NE 1789 68588 USA. 1790 CR *KNOWL RES I, 1998, EV PERSP KNOWL MAN A 1791 *NAT RES COUNC, 1997, ENH ORG PERF 1792 BOUDREAU MC, 1998, ACAD MANAGEMENT EXEC, V12, P120 1793 BUKOWITZ W, 1996, CIO 0401 1794 CHOO C, 1998, KNOWING ORG ORG US I 1795 DAVENPORT T, 1996, CIO 0101 1796 DAVENPORT TH, 1998, SLOAN MANAGEMENT WIN, P43 1797 DRUCKER P, 1996, HARVARD BUSINESS JAN, P54 1798 DRUCKER P, 1998, HARVARD BUSINESS JAN, P45 1799 DRUCKER PF, 1992, HARVARD BUSINESS SEP, P95 1800 DYKEMAN JB, 1998, MANAGING OFFICE TECH, V43, P12 1801 FOTCH E, 1997, MED INTRANET FOR SEP 1802 GOLL EO, 1992, APICS PERFORMANCE AD, P29 1803 GONZALEZ C, 1997, DECISION SCI, V28, P793 1804 HAMMER M, 1990, HARVARD BUS REV, V68, P104 1805 HAMMER M, 1992, REENGINEERING CORPOR 1806 HANSEN MT, 1999, HARVARD BUSINESS MAR, P106 1807 HERSH WR, 1996, J AM MED INFORM ASSN, V3, P273 1808 HOLTSHOUSE D, 1998, INFORMATION TECHNOLO 1809 HUBER GP, 1991, ORGAN SCI, V2, P88 1810 KENDALL KE, 1997, DECISION SCI, V28, P775 1811 MALHOTRA Y, 1996, ORG LEARNING LEARN O 1812 MCGILL ME, 1992, ORGAN DYN, V21, P5 1813 NEVIS E, 1998, UNDERSTANDING ORG LE 1814 NONAKA I, 1991, HARVARD BUSINESS NOV, P96 1815 OLEARY D, 1998, COMPUTER MAR, P54 1816 QUINTAS P, 1997, LONG RANGE PLANN, V30, P385 1817 ROWE AJ, 1996, INTELLIGENT INFORMAT 1818 SCHNITT DL, 1993, J SYST MANAGE, V44, P14 1819 SCOTT JE, 1998, DECIS SUPPORT SYST, V23, P3 1820 SENGE P, 1990, 5 DISCIPLINE ART PRA 1821 SKEELS D, 1996, J DATA WAREHOUSING, V1, P23 1822 WALKER C, 1998, PC WEEK 0824, P14 1823 WALLIN J, 1998, J DATA WAREHOUSING, V3, P24 1824 WILLIS J, 1998, ALTERN J, V24, P4 1825 NR 35 1826 TC 27 1827 PU EMERALD 1828 PI BRADFORD 1829 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 1830 SN 0263-5577 1831 J9 INDUSTRIAL MANAGE DATA SYST 1832 JI Ind. Manage. Data Syst. 1833 PY 2002 1834 VL 102 1835 IS 1-2 1836 BP 17 1837 EP 25 1838 DI 10.1108/02635570210414622 1839 PG 9 1840 SC Computer Science, Interdisciplinary Applications; Engineering, 1841 Industrial 1842 GA 540NL 1843 UT ISI:000174935000002 1844 ER 1845 1846 PT C 1847 AU Woo, JH 1848 Clayton, MJ 1849 Johnson, RE 1850 Flores, BE 1851 Ellis, C 1852 TI Dynamic Knowledge Map: reusing experts' tacit knowledge in the AEC 1853 industry 1854 SO AUTOMATION IN CONSTRUCTION 1855 LA English 1856 DT Proceedings Paper 1857 DE Internet; Dynamic Knowledge Map; AEC 1858 AB Much knowledge in the Architecture, Engineering and Construction (AEC) 1859 industry is experience-based and tacit. Nevertheless, the typical 1860 strategy for knowledge management is focused on computer-based 1861 approaches for capturing and disseminating explicit knowledge. AEC 1862 firms have been successful at collecting and storing explicit 1863 information in enterprise databases, but they are poor at knowledge 1864 retrieval and exchange. Consequently, AEC professionals find it 1865 difficult to reuse core experts' knowledge for highly 1866 knowledge-intensive AEC activities. This situation calls for a method 1867 for disseminating tacit knowledge from experts' brains to achieve 1868 higher quality AEC projects. 1869 The primary purpose of this paper is to set a theoretical foundation 1870 for clarifying the contribution of experts' tacit knowledge in the AEC 1871 industry. The secondary purpose is to describe the concept for 1872 prototype software, Dynamic Knowledge Map, that can assist in the reuse 1873 of experts' tacit knowledge. Dynamic Knowledge Map is a Web-based 1874 knowledge navigator that searches for experts and facilitates 1875 communication with those experts by using internet technology. Higher 1876 performance levels theoretically can be achieved while accelerating the 1877 knowledge transfer processes. Future research will test the suitability 1878 of Dynamic Knowledge Map for tacit knowledge utilization in AEC 1879 organizations. (C) 2003 Elsevier B.V. All rights reserved. 1880 C1 Texas A&M Univ, Dept Architecture, College Stn, TX 77843 USA. 1881 RP Woo, JH, Texas A&M Univ, Dept Architecture, College Stn, TX 77843 USA. 1882 EM jwoo@tamu.edu 1883 CR BAUMARD P, 1999, TACIT KNOWLEDGE ORG 1884 BROWN JS, 1991, ORGAN SCI, V2, P40 1885 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 1886 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 1887 HERSCHEL RT, 2001, J KNOWLEDGE MANAGEME, V5, P107 1888 JOHANNESSEN JA, 2001, INT J INFORM MANAGE, V21, P3 1889 LEVITT RE, 1985, PROJECT MANAGEMENT J, V16, P57 1890 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 1891 NEILSEN J, 1993, USABILITY ENG 1892 NONAKA I, 1995, KNOWLEDGE CREATING 1893 POLANYI M, 1966, TACIT DIMENSION 1894 REBER AS, 1993, IMPLICIT LEARNINT TA 1895 ROGUS D, 2001, COLLECTING YOUR THOU 1896 SOMECH A, 1999, J PSYCHOL, V133, P605 1897 STENMARK D, 2000, J MANAGE INFORM SYST, V17, P9 1898 STERNBERG RJ, 2000, PRACTICAL INTELLIGEN 1899 SVEIBY KE, 1997, NEW ORG WEALTH 1900 NR 17 1901 TC 24 1902 PU ELSEVIER SCIENCE BV 1903 PI AMSTERDAM 1904 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 1905 SN 0926-5805 1906 J9 AUTOM CONSTR 1907 JI Autom. Constr. 1908 PD MAR 1909 PY 2004 1910 VL 13 1911 IS 2 1912 BP 203 1913 EP 207 1914 DI 10.1016/j.autcon.2003.09.003 1915 PG 5 1916 SC Construction & Building Technology; Engineering, Civil 1917 GA 804TM 1918 UT ISI:000220321000008 1919 ER 1920 1921 PT J 1922 AU Benbya, H 1923 Passiante, G 1924 Belbaly, NA 1925 TI Corporate portal: a tool for knowledge management synchronization 1926 SO INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 1927 LA English 1928 DT Article 1929 DE knowledge management systems; knowledge management processes; corporate 1930 portal 1931 AB As the basis of value creation and success of organizations 1932 increasingly depends on the leverage of knowledge available internally, 1933 knowledge management systems (KMS) are emerging as vital tools for 1934 competitive advantage. Among these KMS, corporate portals present the 1935 potential of providing organizations with a rich and complex shared 1936 information workspace for the generation, exchange, and use of 1937 knowledge. But developing corporate portals and building the critical 1938 mass of users required to make them successful is not an easy task. In 1939 this paper, drawing upon the literature review and an analysis of early 1940 adopters of corporate portals, we address the strength of this tool 1941 which consists mainly in synchronizing and supporting knowledge 1942 processes, put the emphasis on factors inhibiting its adoption by 1943 companies and finally propose some perspectives for a successful 1944 implementation. (C) 2004 Elsevier Ltd. All rights reserved. 1945 C1 Univ Lecce, ISUFI, Dept Innvoat Engn, E Business Management Sch, I-73100 Lecce, Italy. 1946 RP Benbya, H, Univ Lecce, ISUFI, Dept Innvoat Engn, E Business Management 1947 Sch, Via Monteroni SN, I-73100 Lecce, Italy. 1948 EM h.benbya@benbel.com 1949 giuseppina.passiante@unile.it 1950 n.belbaly@benbel.com 1951 CR *GARTN GROUP, 1998, KNOWL MAN SCEN C PRE 1952 *KPMG, 2000, KNOWL MAN RES REP 20 1953 ALAVI M, 1997, KPMG PEAT MARWICK US 1954 ALAVI M, 1999, COMMUNICATIONS AIS, V1 1955 ALAVI M, 2001, MIS QUART, V25, P107 1956 ANDERSEN A, 1996, KNOWLEDGE MANAGEMENT 1957 ANEJA A, 2000, CORPORATE PORTAL FRA 1958 BARNEY J, 1986, ACAD MANAGEMENT REV, V11 1959 BARTLETT C, 1996, MCKINSEY CO MANAGING 1960 CHANDLER AD, 1992, J ECON PERSPECT, V6, P79 1961 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 1962 DELONG DW, 2000, ACAD MANAGE EXEC, V14, P113 1963 DETLOR B, 2000, INT J INFORM MANAGE, V20, P91 1964 DRUCKER D, 2001, INTERNET WEE 0129 1965 GARVIN D, 1994, HARVARD BUSINESS JUL 1966 GOTTSCHALK P, 2000, INFORMING SCI, V3, P117 1967 GRIFFITHS J, 1999, B AM SOC INFORM INF, V26, P21 1968 HICKINS M, 1999, MANAGEMENT REV SEP, P40 1969 HOLSAPPLE W, 1998, SEARCH DESCRIPTIVE F 1970 MALHOTRA Y, 2002, HDB KNOWLEDGE MANAGE, P577 1971 MARTINSONS G, 1991, J TECHNOLOGY MANAGEM, V18, P1 1972 MERTINS K, 2001, KNOWLEDGE MANAGEMENT 1973 NONAKA I, 1995, KNOWLEDGE CREATING C 1974 PARLBY D, 1997, POWER KNOWLEDGE BUSI 1975 PENROSE E, 1959, THEORY GROWTH FIRM 1976 PRAHALAD C, 1990, HARVARD BUSINESS MAY 1977 ROMANO A, 2001, CREATING BUSINESS IN 1978 RUGGLES R, 1997, KNOWLEDGE MANAGEMENT 1979 SCHWARTZ P, 1999, OECD FUTURE GLOBAL E 1980 SENSIPER S, 1997, AMS KNOWLEDGE CTR CA 1981 TEECE J, 1997, STRATEGIC MANAGEMENT, V18 1982 TIWANA A, 2001, IN PRESS COMMUNICATI 1983 VANCE DM, 1997, P 1997 AM C INF SYST 1984 VANDESPEK R, 1997, KNOWLEDGE MANAGEMENT 1985 WATSON R, 1999, DATA MANAGEMENT DATA 1986 WENGER E, 2002, CULTIVATING COMMUNIT 1987 WENSLEY A, 2000, BPRC C KNOWL MAN CON 1988 WIIG K, 1993, KNOWLEDGE MANAGEMENT 1989 ZACK M, 1999, CALIFORNIA MANAGEMEN 1990 NR 39 1991 TC 19 1992 PU ELSEVIER SCI LTD 1993 PI OXFORD 1994 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 1995 SN 0268-4012 1996 J9 INT J INFORM MANAGE 1997 JI Int. 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Manage. 1998 PD JUN 1999 PY 2004 2000 VL 24 2001 IS 3 2002 BP 201 2003 EP 220 2004 DI 10.1016/j.ijinfomgt.2003.12.012 2005 PG 20 2006 SC Information Science & Library Science 2007 GA 821TE 2008 UT ISI:000221484800002 2009 ER 2010 2011 PT J 2012 AU Schepers, J 2013 Wetzels, M 2014 AF Schepers, Jeroen 2015 Wetzels, Martin 2016 TI A meta-analysis of the technology acceptance model: Investigating 2017 subjective norm and moderation effects 2018 SO INFORMATION & MANAGEMENT 2019 LA English 2020 DT Article 2021 DE technology acceptance model; meta analysis; subjective norm; culture; 2022 moderator analysis; structural equation modeling 2023 ID INFORMATION-TECHNOLOGY; ELECTRONIC SUPERMARKET; EMPIRICAL-EVALUATION; 2024 PERCEIVED USEFULNESS; COMPUTER-TECHNOLOGY; USER ACCEPTANCE; 2025 SELF-EFFICACY; USAGE; CONSUMER; ADOPTION 2026 AB We conducted a quantitative meta-analysis of previous research on the 2027 technology acceptance model (TAM) in an attempt to make well-grounded 2028 statements on the role of subjective norm. Furthermore, we compared TAM 2029 results by taking into account moderating effects of one 2030 individual-related factor (type of respondents), one technology-related 2031 factor (type of technology), and one contingent factor (culture). 2032 Results indicated a significant influence of subjective norm on 2033 perceived usefulness and behavioral intention to use. Moderating 2034 effects were found for all three factors. The findings yielded 2035 managerial implications for both intracompany and market-based 2036 settings. (c) 2006 Elsevier B.V. All rights reserved. 2037 C1 Eindhoven Univ Technol, Dept Technol Management Org Sci & Mkt, NL-5600 MB Eindhoven, Netherlands. 2038 Maastricht Univ, Maastricht, Netherlands. 2039 RP Schepers, J, Eindhoven Univ Technol, Dept Technol Management Org Sci & 2040 Mkt, POB 513,Den Dolech 2,Pav R-0-06, NL-5600 MB Eindhoven, Netherlands. 2041 EM J.J.L.Schepers@tm.tue.nl 2042 CR *STAND GROUP INC, 1998, CHAOS REC SUCC 2043 ADAMS DA, 1992, MIS QUART, V16, P227 2044 AGARWAL R, 1998, DECIS SUPPORT SYST, V22, P15 2045 AGARWAL R, 2000, MIS QUART, V24, P665 2046 AGRELL A, 1996, INNOVATION CREATIVIT, P317 2047 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 2048 ALADWANI AM, 2002, EUR J INFORM SYST, V11, P223, DOI 2049 10.1057/palgrave.ejis.3000432 2050 ALKHALDI MA, 1998, COMPUT HUM BEHAV, V14, P23 2051 ANANDARAJAN M, 2002, INT J INFORM MANAGE, V22, P47 2052 BROWN SP, 1993, J MARKETING RES, V30, P63 2053 CHANG PV, 2004, THESIS U N CAROLINA 2054 CHAU PYK, 2002, INFORM MANAGE, V39, P297 2055 CHEUNG CMK, 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P865 2138 WOODROW JE, 1992, J RES COMPUTING ED, V25, P200 2139 WU JH, 2005, INFORM MANAGE-AMSTER, V42, P719, DOI 2140 10.1016/j.im.2007.07.001 2141 YI MY, 2003, INT J HUM-COMPUT ST, V59, P431, DOI 2142 10.1016/S0171-5819(03)00114-9 2143 YI Y, 2003, DIFF INT GROUP INF T 2144 YUEN A, 2002, J TECHNOLOGY TEACHER, V10, P365 2145 NR 93 2146 TC 18 2147 PU ELSEVIER SCIENCE BV 2148 PI AMSTERDAM 2149 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 2150 SN 0378-7206 2151 J9 INFORM MANAGEMENT 2152 JI Inf. Manage. 2153 PD JAN 2154 PY 2007 2155 VL 44 2156 IS 1 2157 BP 90 2158 EP 103 2159 DI 10.1016/j.im.2006.10.007 2160 PG 14 2161 SC Computer Science, Information Systems; Information Science & Library 2162 Science; Management 2163 GA 129QF 2164 UT ISI:000243743300008 2165 ER 2166 2167 PT J 2168 AU Yang, SJH 2169 TI Context aware ubiquitous learning environments for peer-to-peer 2170 collaborative learning 2171 SO EDUCATIONAL TECHNOLOGY & SOCIETY 2172 LA English 2173 DT Article 2174 DE ubiquitous learning; context aware; peer-to-peer; collaborative learning 2175 ID SYSTEMS 2176 AB A ubiquitous learning environment provides an interoperable, pervasive, 2177 and seamless learning architecture to connect, integrate, and share 2178 three major dimensions of learning resources: learning collaborators, 2179 learning contents, and learning services. Ubiquitous learning is 2180 characterized by providing intuitive ways for identifying right 2181 learning collaborators, right learning contents and right learning 2182 services in the right place at the right time. Our context aware 2183 ubiquitous learning environment consists of three systems, namely 2184 peer-to-peer content access and adaptation system, personalized 2185 annotation management system, and multimedia real-time group discussion 2186 system. Since the effectiveness and efficiency of ubiquitous learning 2187 heavily relies on learners' surrounding context, in this paper, we will 2188 address a context model and context acquisition mechanism for 2189 collecting contextual information at run time. We have built a context 2190 aware ubiquitous learning environment and in this paper we will address 2191 how this newly designed environment can fully support the needs of 2192 peer-to-peer collaborative learning. 2193 C1 Natl Cent Univ, Dept Comp Sci & Informat Engn, Jhongli 320, Taiwan. 2194 RP Yang, SJH, Natl Cent Univ, Dept Comp Sci & Informat Engn, 300 Jung Da 2195 Rd, Jhongli 320, Taiwan. 2196 EM jhyang@csie.ncu.edu.tw 2197 CR ABERER K, 2002, IEEE INTERNET COMPUT, V6, P58 2198 BHATT GD, 2001, J KNOWLEDGE MANAGEME, V5, P68 2199 BISTROM J, 2005, HUT T 110 551 SEM IN 2200 BRASE J, 2004, EDUC TECHNOL SOC, V7, P61 2201 CHANG CY, 2002, IEEE INT WORKSH WIR 2202 CHENG Z, 2005, 19 INT C ADV INF NET 2203 EDWARDS K, 2002, ACM 2002 C COMP SUPP 2204 GALL MD, 1987, INT ENCY TEACHING TE, P232 2205 HARUO N, 2003, 19 ANN C DIST TEACH 2206 KHEDR M, 2004, IEEE INTELL SYST, V19, P21 2207 KHEDR M, 2005, 2 IFIP INT C WIR OPT 2208 LI M, 2003, 7 INT DAT ENG APPL S 2209 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 2210 MOSTEFAOUI SK, 2003, P 5 INT C INF INT WE 2211 NEDJL W, 2002, 11 INT WORLD WID WEB 2212 OGATA H, 2004, 2 IEEE INT WORKSH WI 2213 TAKAHATA M, 2004, INT C NEW INT MUS EX 2214 YANG SJ, 2005, INT J ADV LEARNING T, V2 2215 YANG SJH, 2003, IEEE T KNOWL DATA EN, V15, P457 2216 YANG SJH, 2004, EDUC TECHNOL SOC, V7, P70 2217 YANG SJH, 2005, 6 INT APPL DEV C 200 2218 ZHANG G, 2005, 19 INT C ADV INF NET 2219 NR 22 2220 TC 18 2221 PU IEEE COMPUTER SOC, LEARNING TECHNOLOGY TASK FORCE 2222 PI PALMERSTON NORTH 2223 PA BAG 11-222, MASSEY UNIVERSITY, PALMERSTON NORTH, NEW ZEALAND 2224 SN 1436-4522 2225 J9 EDUC TECHNOL SOC 2226 JI Educ. Technol. Soc. 2227 PY 2006 2228 VL 9 2229 IS 1 2230 BP 188 2231 EP 201 2232 PG 14 2233 SC Education & Educational Research 2234 GA 010HT 2235 UT ISI:000235179100016 2236 ER 2237 2238 PT J 2239 AU Liao, SH 2240 TI Problem solving and knowledge inertia 2241 SO EXPERT SYSTEMS WITH APPLICATIONS 2242 LA English 2243 DT Article 2244 DE problem solving; knowledge management; knowledge inertia; artificial 2245 intelligence; theory 2246 ID MANAGEMENT; ARCHITECTURE; INTELLIGENCE; INTRANET; SYSTEMS 2247 AB Knowledge is becoming much more important for individuals and 2248 organizations than before. Knowledge management (KM) has been proposed 2249 as a methodology that can manage knowledge in organizations. However, 2250 KM may also have a nature, knowledge inertia (KI), stemming from the 2251 use of routine problem solving procedures, stagnant knowledge sources, 2252 and following past experience or knowledge. It may enable or inhibit an 2253 organization's or an individual's ability on problem solving. In order 2254 to explore to what extent, this research investigates several issues. 2255 First, types of knowledge have been specified. Second, knowledge from 2256 problem solving has been classified and understood. Third, inertia from 2257 knowledge is illustrated with some cases. Fourth, circulation of 2258 knowledge types in terms of avoiding KI is described. Finally, a case 2259 study of a military training institute implementing training revolution 2260 and overcoming KI is demonstrated. The proposed knowledge-based 2261 architecture investigates the mechanism of case base, heuristic base, 2262 and rule base that incorporates explicit knowledge, tacit knowledge, 2263 and procedural knowledge in support of managing knowledge and dealing 2264 with inertia. (C) 2001 Elsevier Science Ltd. All rights reserved. 2265 C1 Natl Def Univ, Coll Management, Resource Management Grad Sch, Jon Ho, Taipei County, Taiwan. 2266 RP Liao, SH, Natl Def Univ, Coll Management, Resource Management Grad Sch, 2267 POB 90046-17, Jon Ho, Taipei County, Taiwan. 2268 EM michael@rs590.ndmc.edu.tw 2269 CR ADAMS ME, 1998, J PROD INNOVAT MANAG, V15, P403 2270 ANDERSON JR, 1985, CONGNITIVE PSYCHOL I 2271 ANDERSON JR, 1996, APOQ KNOWLEDGE MANAG 2272 BAXTER GP, 1997, 452 CSE U CAL GRAD S 2273 BETTENHAUSEN K, 1985, ADMIN SCI QUART, V30, P350 2274 BLACKLER F, 1995, ORGAN STUD, V16, P1021 2275 CANNONBOWERS JA, 1993, INDIVIDUAL GROUP DEC, P221 2276 CANNONBOWERS JA, 1997, FRAMEWORK DEV TEAM P 2277 DAVENPORT DH, 1998, SLOAN MANAGEMENT WIN 2278 DAVENPORT TH, 1992, SLOAN MANAGE REV, V34, P53 2279 DAVFENPORT TH, 1996, SLOAN MANAGEMENT SUM, P45 2280 DWYER DJ, 1995, P HUM FACT ERG SOC 3 2281 FRENCH JRP, 1978, ORG STRESS INDIVIDUA 2282 GRANT RM, 1996, STRATEGIC MANAGE J, V17, P109 2283 HEDLUND G, 1994, STRATEGIC MANAGE J, V15, P73 2284 HEIJST G, 1997, EXPERT SYSTEMS APPL, V13, P41 2285 HERBSLEB JD, 1998, PROC INT CONF SOFTW, P271 2286 HOFSTEN C, 1998, COGNITION, V67, P255 2287 JOHANNESSEN JA, 1999, INT J INFORM MANAGE, V19, P121 2288 KAVCIC V, 1999, COGNITIVE BRAIN RES, V9, P199 2289 KOLONDER JL, 1994, CASE BASED REASONING 2290 LAVE J, 1988, COGNITION PRACTICE 2291 LIAO SH, 2000, EUR J OPER RES, V123, P558 2292 LIAO SH, 2001, EXPERT SYST APPL, V20, P313 2293 LIEBOWITZ J, 1997, KNOWLEDGE MANAGEMENT 2294 LIEBOWITZ J, 2001, EXPERT SYST APPL, V20, P1 2295 LORENTZOS NA, 1999, DATA KNOWL ENG, V29, P313 2296 MALHOTRA Y, 2001, EXPERT SYST APPL, V20, P7 2297 MARCHANT G, 1989, ACCOUNT REV, V64, P500 2298 MICHELIS D, 1998, COMMUN ACM, V41, P64 2299 NISSEN ME, 1999, DECIS SUPPORT SYST, V27, P47 2300 NONAKA I, 1994, ORGAN SCI, V5, P14 2301 NONAKA I, 1995, KNOWLEDGE CREATING O 2302 ORASANU J, 1995, DECISION MAKING ACTI 2303 OSER RL, 1997, EVENT BASED APPROACH 2304 POLYANI M, 1997, TACIT DIMENSION 2305 PRZYMUSINSKI TC, 1997, J LOGIC PROGRAM, V30, P125 2306 ROMER P, 1995, WORLD LINK JAN, P56 2307 SCHANK R, 1986, EXPLANATION PATTERNS 2308 SCHEIN EH, 1992, ORG CULTURE LEADERSH 2309 SRIDHAR S, 1998, DECIS SUPPORT SYST, V23, P19 2310 STERNBERG RJ, 1985, I Q TRIARCHIH THEORY 2311 SUCHMAN L, 1984, PLANS SITUATED ACTIO 2312 WEBER R, 2001, EXPERT SYST APPL, V20, P17 2313 WIELINGA B, 1997, EXPERT SYST APPL, V13, P73 2314 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 2315 WIIG KM, 1997, EXPERT SYST APPL, V13, P15 2316 XU LD, 1996, INT J BIOMED COMPUT, V40, P197 2317 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 2318 NR 49 2319 TC 18 2320 PU PERGAMON-ELSEVIER SCIENCE LTD 2321 PI OXFORD 2322 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 2323 SN 0957-4174 2324 J9 EXPERT SYST APPL 2325 JI Expert Syst. Appl. 2326 PD JAN 2327 PY 2002 2328 VL 22 2329 IS 1 2330 BP 21 2331 EP 31 2332 PG 11 2333 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 2334 Electronic; Operations Research & Management Science 2335 GA 510QU 2336 UT ISI:000173219400003 2337 ER 2338 2339 PT J 2340 AU Trivedi, MH 2341 Kern, JK 2342 Marcee, A 2343 Grannemann, B 2344 Kleiber, B 2345 Bettinger, T 2346 Altshuler, KZ 2347 McClelland, A 2348 TI Development and implementation of computerized clinical guidelines: 2349 Barriers and solutions 2350 SO METHODS OF INFORMATION IN MEDICINE 2351 LA English 2352 DT Article 2353 DE medical informatics; decision making; computer assisted; practice 2354 guidelines; communication barriers 2355 ID PHYSICIAN ORDER ENTRY; DECISION-SUPPORT SYSTEMS; ACADEMIC 2356 MEDICAL-CENTER; PRIMARY-CARE; INFORMATION TECHNOLOGY; CONTROLLED TRIAL; 2357 USER ACCEPTANCE; MANAGEMENT; IMPACT; BEHAVIOR 2358 AB Research indicates that computerized decision support systems (CDSSs) 2359 can improve clinical performance patient outcomes, and yet CDSSs are 2360 not in widespread use. Physician guidelines, in general, face barriers 2361 in implementation. Guidelines in a computerized format can overcome 2362 some of the barriers to conventional text-form guidelines; however, 2363 computerized programs have novel aspects that have to be considered, 2364 aspects such as technical problems/support and user interface issues 2365 that can act as barriers. Though the literature points out that human, 2366 organizational, and technical issues can act as barriers in the 2367 implementation of CDSSs, studies clearly indicate that there are 2368 methods that can overcome these barriers and improve CDSS acceptance 2369 and use, These methods come from lessons learned from a variety of CDSS 2370 implementation ventures. Notably, most of the methods that improve 2371 acceptance and use of a CDSS require feedback and involvement of 2372 end-users. Measuring and addressing physician or user attitudes toward 2373 the computerized support system has been shown to be important in the 2374 sucessful implementation of a CDSS. This article discusses: 1) the 2375 barriers of implementation of guidelines in general and of CDSSs, 2) 2376 the importance of the physician's role in development, implementation, 2377 and adherence; 3) methods that can improve CDSS acceptance and use; and 2378 4) the types of tools needed to obtain end-used feedback. 2379 C1 Univ Texas, SW Med Ctr Dallas, Dept Psychiat, Depress & Anxiety Disorders Program, Dallas, TX 75390 USA. 2380 Univ Texas, SW Med Ctr Dallas, Dept Family Practice, Dallas, TX 75390 USA. 2381 Univ Texas, SW Med Ctr Dallas, Clin Informat Serv, Dallas, TX 75390 USA. 2382 RP Trivedi, MH, Univ Texas, SW Med Ctr Dallas, Dept Psychiat, Depress & 2383 Anxiety Disorders Program, St Paul Profess Bldg 1,5959 Harry Hines 2384 Blvd,Suit, Dallas, TX 75390 USA. 2385 CR AMOAKOGYAMPAH K, 1997, COMPUT HUM BEHAV, V13, P65 2386 ANDERSON JD, 1999, MDCOMPUTING JAN, P62 2387 ANDERSON JG, 1986, J ROY SOC MED, V79, P142 2388 ARNETZ BB, 1997, SCAND J WORK ENV S3, V23, P97 2389 ASH JS, 1999, P AMIA S, P471 2390 AYDIN CE, 1997, P AMIA ANN FALL S, P677 2391 BATES DW, 1998, JAMA-J AM MED ASSOC, V280, P1311 2392 BATES DW, 1999, J AM MED INFORM ASSN, V6, P313 2393 CABANA MD, 1999, JAMA-J AM MED ASSOC, V282, P1458 2394 CANNON ST, 1980, COMPUT BIOMED RES, V13, P399 2395 CHAMBERS CV, 1989, J FAM PRACTICE, V29, P273 2396 CHANTELLIER G, 1998, MED INFORM, V9, P819 2397 DAVIS DA, 1997, CAN MED ASSOC J, V157, P408 2398 DIXON DR, 1999, INT J MED INFORM, V56, P117 2399 DOWNING CE, 1999, INFORM MANAGE, V35, P203 2400 ELSON RB, 1995, ARCH FAM MED, V4, P698 2401 ELSON RB, 1997, DIS MANAG HEALTH OUT, V1, P63 2402 ETEZADIAMOLI J, 1999, MIS Q MAR, P5 2403 EVANS RS, 1998, NEW ENGL J MED, V338, P232 2404 FITZMAURICE DA, 1998, BRIT J HAEMATOL, V102, P907 2405 FLOCKE SA, 1994, ARCH FAM MED, V3, P10068 2406 GARDNER RM, 1994, J AM MED INFORM ASSN, V1, P428 2407 GRAEBER S, 1997, CLIN PERFORM QUAL HL, V5, P71 2408 GRECO PJ, 1993, NEW ENGL J MED, V329, P1271 2409 GUPTA L, 1997, MED J AUSTRALIA, V166, P69 2410 HOBBS FDR, 1996, FAM PRACT, V13, P133 2411 HUNT DL, 1998, JAMA-J AM MED ASSOC, V280, P1339 2412 JOHNSTON ME, 1994, ANN INTERN MED, V120, P135 2413 JOUSIMAA J, 1998, SCAND J PRIM HEALTH, V16, P149 2414 KAPLAN B, 2000, MD COMPUT JAN, P23 2415 LITZELMAN DK, 1993, J GEN INTERN MED, V8, P311 2416 LOBACH DF, 1997, AM J MED, V102, P89 2417 LOMAS JL, 1989, NEW ENGL J MED, V321, P1307 2418 LORENZI NM, 2000, J AM MED INFORM ASSN, V7, P116 2419 MALHOTRA Y, 1999, P 32 HAW INT C SYST, P1 2420 MARGOLIS CZ, 1992, ACAD MED, V67, P282 2421 MARTINBARANERA M, 1999, MD COMPUT JAN, P73 2422 MASSARO TA, 1993, ACAD MED, V68, P20 2423 MASSARO TA, 1993, ACAD MED, V68, P25 2424 MCDONALD CJ, 1976, ANN INTERN MED, V84, P162 2425 NICKELL G, 1986, COMPUT HUM BEHAV, V2, P301 2426 PATHMAN DE, 1996, MED CARE, V34, P873 2427 PAYNE TH, 1999, P AMIA S, P589 2428 PESTOTNIK SL, 1996, ANN INTERN MED, V124, P884 2429 POLLER L, 1998, LANCET, V352, P1505 2430 RIND DM, 1993, P ANN S COMP APPL ME, P74 2431 ROTMAN BL, 1996, J AM MED INFORM ASSN, V3, P340 2432 SCHRIGER DL, 1997, JAMA-J AM MED ASSOC, V278, P1585 2433 STITTG DF, 1999, P AMIA A S, P400 2434 SULLIVAN F, 1995, BRIT MED J, V311, P848 2435 TRAVERS DA, 2000, P AMIA S, P853 2436 TRIVEDI MH, 2000, J PSYCHIAT PRACTICE, V6, P237 2437 TRIVEDI MH, 2001, BEHAV HLTH CARE INFO 2438 TURNER RC, 1994, ARCH INTERN MED, V154, P1957 2439 WALTON R, 1999, BRIT MED J, V318, P984 2440 WENDT T, 2000, ST HEAL T, V77, P852 2441 NR 56 2442 TC 17 2443 PU SCHATTAUER GMBH-VERLAG MEDIZIN NATURWISSENSCHAFTEN 2444 PI STUTTGART 2445 PA HOLDERLINSTRASSE 3, D-70174 STUTTGART, GERMANY 2446 SN 0026-1270 2447 J9 METHODS INFORM MED 2448 JI Methods Inf. Med. 2449 PY 2002 2450 VL 41 2451 IS 5 2452 BP 435 2453 EP 442 2454 PG 8 2455 SC Computer Science, Information Systems; Health Care Sciences & Services; 2456 Medical Informatics 2457 GA 625XW 2458 UT ISI:000179841700014 2459 ER 2460 2461 PT C 2462 AU Tah, JHM 2463 Carr, V 2464 TI Towards a framework for project risk knowledge management in the 2465 construction supply chain 2466 SO ADVANCES IN ENGINEERING SOFTWARE 2467 LA English 2468 DT Proceedings Paper 2469 DE IDEFO; object modelling; project risk analysis and management; 2470 qualitative risk assessment; UML 2471 AB The shortcomings of current project risk management processes, tools 2472 and techniques, are identified and the case for the application of 2473 knowledge management philosophies and techniques to project risk 2474 management is made. A common language for describing risks based on a 2475 hierarchical-risk breakdown structure has been developed and it 2476 provides the basis for developing a sharable knowledge-driven approach 2477 to risk management. This defines generic risk and remedial action 2478 descriptive terms, which can then be stored in catalogues. These have 2479 been implemented in a database management system to act as a knowledge 2480 repository. A prototype system being developed to support the risk 2481 management framework is briefly discussed. (C) 2001 Civil-Comp Ltd and 2482 Elsevier Science Ltd. All rights reserved. 2483 C1 S Bank Univ, Sch Construct, Project Syst Engn Res Unt, London SW8 2JZ, England. 2484 RP Tah, JHM, S Bank Univ, Sch Construct, Project Syst Engn Res Unt, 2485 Wandsworth Rd, London SW8 2JZ, England. 2486 CR *ICE FAC I ACT, 1998, RISK AN MAN PROJ 2487 *PMI, 1996, GUID PROJ MAN BOD KN 2488 *SOFT INC, 1981, AFWALTR814023 SOFT I 2489 CARR V, 1999, 5 INT C APPL ART INT 2490 CHAPMAN C, 1997, INT J PROJECT MANAGE, V15, P273 2491 COOPER DF, 1987, RISK ANAL LARGE PROJ 2492 COX E, 1999, FUZZY SYSTEMS HDB 2493 FLANAGAN R, 1993, RISK MANAGEMENT CONS 2494 FOWLER M, 1997, UML DISTILLED APPL S 2495 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 2496 PERRY JG, 1985, P I CIVIL ENG PT 1, V78, P499 2497 PUGH LA, 1991, INT J PROJECT MANAGE, V4, P158 2498 TAH JHM, 1993, J COMPUTING SYSTEMS, V4, P281 2499 TAH JHM, 1997, MANAGING RISKS PROJE, P265 2500 TAH JHM, 1998, ENG CONSTRUCTION ARC, V5, P327 2501 THOMPSON PA, 1992, ENG CONSTRUCTION RIS 2502 WILLIAMS TM, 1993, INT J PROJECT MANAGE, V11, P197 2503 WILLIAMS TM, 1997, MANAGING RISKS PROJE 2504 WILLIAMSON M, 1993, EVOL TRENDS PL ENV U, V1, P5 2505 WIRBA EN, 1996, ENG CONSTRUCTION ARC, V3, P251 2506 YEO KT, 1995, INT J PROJECT MANAGE, V13, P219 2507 NR 21 2508 TC 17 2509 PU ELSEVIER SCI LTD 2510 PI OXFORD 2511 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 2512 SN 0965-9978 2513 J9 ADV ENG SOFTW 2514 JI Adv. Eng. Softw. 2515 PD OCT-NOV 2516 PY 2001 2517 VL 32 2518 IS 10-11 2519 BP 835 2520 EP 846 2521 PG 12 2522 SC Computer Science, Interdisciplinary Applications; Computer Science, 2523 Software Engineering 2524 GA 484QT 2525 UT ISI:000171701600011 2526 ER 2527 2528 PT J 2529 AU Power, D 2530 TI Supply chain management integration and implementation: a literature 2531 review 2532 SO SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL 2533 LA English 2534 DT Review 2535 DE supply chain management; integration; management strategy 2536 ID LOGISTICS; SYSTEMS; ISSUES; ORGANIZATIONS; INFORMATION; ADVANTAGE; 2537 INTERVIEW; FRAMEWORK; BUSINESS; AGILITY 2538 AB Purpose - The purpose of this paper is to review a sample of the 2539 literature relating to the integration and implementation of supply 2540 chain management practices from a strategic viewpoint. 2541 Design/methodology/approach - The literature is examined from three 2542 perspectives. First, supply chain integration covers issues relating to 2543 integration of core processes across organizational boundaries through 2544 improved communication, partnerships, alliances and cooperation. 2545 Second, strategy and planning examines supply chain management as a 2546 strategic matter for trading partners, along with factors relating to 2547 the amount of planning required. Third, implementation issues concern 2548 factors critical for successful implementation, as well as issues 2549 specific to inter and intraorganizational aspects of supply chain 2550 initiatives are contained in this sub-group 2551 Findings - An important emergent theme from the literature is the 2552 importance of taking a holistic view, and the systemic nature of 2553 interactions between the participants. At the same time, it is also 2554 apparent that this requirement to take such an holistic and systemic 2555 view of the supply chain acts as an impediment to more extensive 2556 implementation. The strategic nature of adopting a supply chain wide 2557 perspective, on the one hand provides significant potential benefit, 2558 and on the other requires trading partners to think and act 2559 strategically. This is easier said than done within a stand-alone 2560 organization, let alone across a diverse and dispersed group of trading 2561 partners. 2562 Research limitations/implications - The scope of this review is by 2563 design limited to a cross-section of the literature in this area. As 2564 such, it cannot, and does not, attempt to be an examination of the full 2565 range of the literature, but a sampling of important and influential 2566 works. 2567 Practical implications - This review of the literature serves to 2568 highlight the inter-dependence between integration (technologies, 2569 logistics, and partnerships), a strategic view of supply chain systems, 2570 and implementation approach. All three need to inform and underpin each 2571 other in order for management of supply chains to be able to deliver on 2572 the promise of benefits for all trading partners. 2573 Originality/value - This study reviews a sample of recent and classic 2574 literature in this field, and in doing so provides some clear 2575 guidelines for the conduct of future research. 2576 C1 Univ Melbourne, Dept Management, Melbourne, Vic, Australia. 2577 RP Power, D, Univ Melbourne, Dept Management, Melbourne, Vic, Australia. 2578 CR 1998, MODERN MAT HANDLING, P17 2579 1998, TRANSPORTATION DISTR, V39, P91 2580 *AND CONS, 1994, MASS MERCH DISTR CHA 2581 *AUSTR IND GROUP, 1999, IMPR SUPPL CHAIN MAN, P5 2582 *NEW S WAL DEP STA, 2001, BRIEF EL COMM GLOSS 2583 AKKERMANS H, 1999, INT J OPER PROD MAN, V19, P565 2584 ALLNOCH A, 1997, IIE SOLUTIONS, V29, P8 2585 ARNTZEN BC, 1995, INTERFACES, V25, P69 2586 ARON LJ, 1998, APPAREL IND MAGAZINE, V59, P16 2587 ASGEKAR V, 1998, AUTOMATIC ID NEW SEP, P58 2588 BALL R, 2000, J ACCOUNT ECON, V29, P1 2589 BARRATT M, 1999, LOGISTICS INFORMATIO, P267 2590 BAUM D, 1997, INFOWORLD, V19, P67 2591 BELYEA K, 2000, PURCHASING, V128, P59 2592 BENSAOU M, 1999, SLOAN MANAGE REV, V40, P35 2593 BOVEL D, 2000, J STRATEGIC MANA JUL, P24 2594 BOWERSOX DJ, 1998, J INT MARKETING, V6, P83 2595 BOWMAN RJ, 1997, DISTRIBUTION, V96, P28 2596 BRAUE D, 1999, SYDNEY MORNING 0928, P32 2597 BRENNAN CD, 1998, HEALTHC FINANC MANAG, V52, P31 2598 CARTER C, 1998, J BUSINESS LOGISTICS, V19, P85 2599 CARTER CR, 2000, J OPER MANAG, V18, P191 2600 CHEN F, 2000, NAV RES LOG, V47, P269 2601 CHRISTOPHER M, 2000, IND MARKET MANAG, V29, P37 2602 COLEMAN PVB, 2000, E LOGISTICS BACK OFF 2603 COTTRILL K, 1997, DISTRIBUTION, V96, P52 2604 CUNNINGHAM M, 1999, XML ADOPTION CURVE 2605 DYER JH, 1998, CALIF MANAGE REV, V40, P57 2606 FEIN AJ, 1999, SLOAN MANAGE REV, V41, P61 2607 FERNIE J, 1995, SERV IND J, V15, P134 2608 FORRESTER JW, 1958, HARVARD BUS REV, V36, P37 2609 FORRESTER JW, 1961, IND 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BJ, 1993, MASS CUSTOMIZATION N 2651 PORTER M, 1980, COMPETITIVE STRATEGY 2652 PORTER M, 2001, HARVARD BUSINESS MAR, P63 2653 PORTER ME, 1985, HARVARD BUS REV, V63, P149 2654 PUTZGER I, 1998, WORLD TRADE, V11, P54 2655 RISHEL TD, 1999, P 5 INT C DEC SCI I, P946 2656 SACCOMANO A, 1998, TRAFFIC WORLD, V255, P27 2657 SCHONSLEBEN P, 2000, COMPUT IND, V42, P33 2658 SENGE PM, 1990, 5 DISCIPLINE ART PRA 2659 SHEATHER G, 2000, J ENTERPRISE RESOURC, V3, P5 2660 STALK G, 1990, COMPETING TIME TIME 2661 STEDMAN C, 2000, COMPUTERWORLD 0424, P46 2662 STERMAN JD, 1989, MANAGE SCI, V35, P321 2663 STUART FI, 1997, INT J OPER PROD MAN, V17, P539 2664 TAIT D, 1998, CANADIAN MANAGER, V23, P21 2665 THOMAS DJ, 1996, EUR J OPER RES, V94, P1 2666 TOLHURST C, 2001, AUSTR FINANCIAL REV, P10 2667 TOWILL DR, 1997, INT J TECHNOL MANAGE, V13, P37 2668 TYNDAL G, 2000, MAKING IT HAPPEN VAL 2669 UPIN EB, 2000, B2B BUILDING TECHNOL, V20 2670 VOKURKA RJ, 2000, J ENTERPRISE RESOURC, V2, P78 2671 WESTHEAD K, 2000, NEW EC FORGET WEB MA 2672 WHEATLEY M, 1996, MANAGEMENT TODAY NOV, P102 2673 WOOD A, 1997, CHEM WEEK, V159, P25 2674 ZHANG Z, 2000, INT J OPER PROD MAN, V20, P496 2675 NR 97 2676 TC 16 2677 PU EMERALD GROUP PUBLISHING LIMITED 2678 PI BRADFORD 2679 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 2680 SN 1359-8546 2681 J9 SUPPLY CHAIN MANAG 2682 JI Supply Chain Manag. 2683 PY 2005 2684 VL 10 2685 IS 3-4 2686 BP 252 2687 EP 263 2688 DI 10.1108/13598540510612721 2689 PG 12 2690 SC Business; Management 2691 GA 967PS 2692 UT ISI:000232104300016 2693 ER 2694 2695 PT J 2696 AU Desouza, KC 2697 TI Strategic contributions of game rooms to knowledge management: some 2698 prelimenary insights 2699 SO INFORMATION & MANAGEMENT 2700 LA English 2701 DT Article 2702 DE knowledge management; tacit knowledge; knowledge exchange; explicit 2703 knowledge; information systems 2704 ID DYNAMIC THEORY; FIRM 2705 AB Academics and practitioners have stressed the significance of managing 2706 knowledge in today's competitive environment. This has resulted in many 2707 efforts to increase knowledge exchange between organizational members. 2708 Much work so far has focused on the use of information technology as 2709 either a solution or enabler of knowledge management. While information 2710 technology enables easy exchange of explicit knowledge, its 2711 contributions to sharing tacit knowledge is restricted to connecting 2712 individuals via tools, such as e-mail and groupware. This research adds 2713 to the literature by reporting on a people-centered perspective for 2714 facilitating tacit knowledge exchange. The article describes an 2715 in-depth case study carried out to determine the role played by game 2716 rooms in the exchange of tacit knowledge. (C) 2003 Elsevier Science 2717 B.V. All rights reserved. 2718 C1 Univ Illinois, Dept Informat & Decis Sci, Ctr Res Informat Management, Chicago, IL 60607 USA. 2719 RP Desouza, KC, Univ Illinois, Dept Informat & Decis Sci, Ctr Res Informat 2720 Management, 601 S Morgan St,M-C 294,2401 Univ Hall, Chicago, IL 60607 2721 USA. 2722 CR ALLEE V, 1997, KNOWLEDGE EVOLUTION 2723 BARNEY J, 1991, J MANAGE, V17, P99 2724 BLUMENTRITT R, 1999, TECHNOL ANAL STRATEG, V11, P287 2725 BOISOT M, 1998, KNOWLEDGE ASSETS SEC 2726 BROWN JS, 1991, ORGAN SCI, V2, P40 2727 DAFT RL, 1993, ORGAN SCI, V4, P1 2728 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 2729 DAVIS S, 1994, HARVARD BUS REV, V72, P165 2730 DAY GS, 1994, MARKETING INFORMATIO, P270 2731 DEMAREST M, 1997, LONG RANGE PLANN, V30, P374 2732 DESOUZA KC, IN PRESS COMMUNICATI 2733 DESOUZA KC, 2001, COMPET INTELL REV, V12, P57 2734 DESOUZA KC, 2002, COMMUN ACM, V46, P99 2735 DESOUZA KC, 2002, MANAGING KNOWLEDGE A 2736 DESOUZA KC, 2003, BUS HORIZONS, V46, P25 2737 DESOUZA KC, 2003, EUROPEAN MANAGEMENT, V21, P62 2738 DRUCKER P, 1993, POST CAPITALIST SOC 2739 EISENHARDT KM, 1989, ACAD MANAGE REV, V14, P532 2740 GARVIN DA, 1993, HARVARD BUS REV, V71, P78 2741 GRANT RM, 1996, ACAD MANAGEMENT EXEC, V17, P109 2742 HANSEN MT, 1999, HARVARD BUSINESS MAR, P106 2743 HARRIS K, 1999, KNOWL MAN SCEN C PRE 2744 HIEBELER R, 1996, STRATEGY LEADERSHIP, V24, P22 2745 HOLSAPPLE CW, 2001, EXPERT SYST APPL, V20, P77 2746 KOGUT B, 1992, ORGAN SCI, V3, P383 2747 KRACKHARDT D, 1996, KNOWL ORGAN, P37 2748 KROGH G, 2001, LONG RANGE PLANN, V34, P421 2749 LANK E, 1997, LONG RANGE PLANN, V30, P406 2750 LAVE E, 1991, SITUATED LEARNING LE 2751 LEONARDBARTON D, 1995, WELLSPRINGS KNOWLEDG 2752 MALHOTRA Y, 2000, INFORMATION STRATEGY, V16, P5 2753 MILES MB, 1984, QUALITATIVE DATA ANA 2754 NELSON R, 1982, EVOLUTIONARY THEORY 2755 NONAKA I, 1991, HARVARD BUSINESS NOV, P96 2756 NONAKA I, 1994, ORGAN SCI, V5, P14 2757 NONAKA I, 1995, KNOWLEDGE CREATING C 2758 OLEARY DE, 1998, IEEE INTELL SYST APP, V13, P30 2759 ORLIKOWSKI WJ, 1996, COMPUTERIZATION CONT, P173 2760 ORR JE, COLLECTIVE REMEMBERI, P140 2761 PENROSE E, 1959, THEORY GROWTH FIRM 2762 POLANYI M, 1967, TACIT DIMENSION 2763 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 2764 ROMER P, 1999, KNOWING STRATEGY, P69 2765 RUGGLES R, 1998, CALIF MANAGE REV, V40, P80 2766 SPENDER JC, 1996, STRATEGIC MANAGE J, V17, P45 2767 SZULANSKI G, 1996, STRATEGIC MANAGE J, V17, P27 2768 TAMPOE M, KNOWLEDGE MANAGEMENT, P179 2769 TOFFLER A, 1990, POWERSHIFT KNOWLEDGE 2770 WERNERFELT B, 1984, STRATEGIC MANAGE J, V5, P171 2771 WIIG KM, 1997, LONG RANGE PLANN, V30, P399 2772 WINTER SG, 1987, COMPETITIVE CHALLENG, P159 2773 YIN RK, 1989, CASE STUDY RES DESIG 2774 NR 52 2775 TC 16 2776 PU ELSEVIER SCIENCE BV 2777 PI AMSTERDAM 2778 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 2779 SN 0378-7206 2780 J9 INFORM MANAGEMENT 2781 JI Inf. Manage. 2782 PD OCT 2783 PY 2003 2784 VL 41 2785 IS 1 2786 BP 63 2787 EP 74 2788 DI 10.1016/S0378-7206(03)00027-2 2789 PG 12 2790 SC Computer Science, Information Systems; Information Science & Library 2791 Science; Management 2792 GA 725CE 2793 UT ISI:000185524800006 2794 ER 2795 2796 PT J 2797 AU Greenhalgh, T 2798 Robert, G 2799 Macfarlane, F 2800 Bate, P 2801 Kyriakidou, O 2802 Peacock, R 2803 TI Storylines of research in diffusion of innovation: a meta-narrative 2804 approach to systematic review 2805 SO SOCIAL SCIENCE & MEDICINE 2806 LA English 2807 DT Review 2808 DE systematic review; narrative; meta-narrative; diffusion of innovations 2809 ID CONTINUING MEDICAL-EDUCATION; QUALITATIVE RESEARCH; HEALTH-CARE; 2810 KNOWLEDGE; DISSEMINATION; IMPACT 2811 AB Producing literature reviews of complex evidence for policymaking 2812 questions is a challenging methodological area. There are several 2813 established and emerging approaches to such reviews, but unanswered 2814 questions remain, especially around how to begin to make sense of large 2815 data sets drawn from heterogeneous sources. 2816 Drawing on Kuhn's notion of scientific paradigms, we developed a new 2817 method-meta-narrative review-for sorting and interpreting the 1024 2818 sources identified in our exploratory searches. We took as our initial 2819 unit of analysis the unfolding 'storyline' of a research tradition over 2820 time. We mapped these storylines by using both electronic and manual 2821 tracking to trace the influence of seminal theoretical and empirical 2822 work on subsequent research within a tradition. We then drew variously 2823 on the different storylines to build up a rich picture of our field of 2824 study. We identified 13 key meta-narratives from literatures as 2825 disparate as rural sociology, clinical epidemiology, marketing and 2826 organisational studies. Researchers in different traditions had 2827 conceptualised, explained and investigated diffusion of innovations 2828 differently and had used different criteria for judging the quality of 2829 empirical work. Moreover, they told very different over-arching stories 2830 of the progress of their research. Within each tradition, accounts of 2831 research depicted human characters emplotted in a story of (in the 2832 early stages) pioneering endeavour and (later) systematic 2833 puzzle-solving, variously embellished with scientific dramas, surprises 2834 and 'twists in the plot'. By first separating out, and then drawing 2835 together, these different meta-narratives, we produced a synthesis that 2836 embraced the many complexities and ambiguities of 'diffusion of 2837 innovations' in an organisational setting. We were able to make sense 2838 of seemingly contradictory data by systematically exposing and 2839 exploring tensions between research paradigms as set out in their 2840 over-arching storylines. In some traditions, scientific revolutions 2841 were identifiable in which breakaway researchers had abandoned the 2842 prevailing paradigm and introduced a new set of concepts, theories and 2843 empirical methods. We concluded that meta-narrative review adds value 2844 to the synthesis of heterogeneous bodies of literature, in which 2845 different groups of scientists have conceptualised and investigated the 2846 'same' problem in different ways and produced seemingly contradictory 2847 findings. Its contribution to the mixed economy of methods for the 2848 systematic review of complex evidence should be explored further. (c) 2849 2005 Elsevier Ltd. All rights reserved. 2850 C1 UCL, Dept Primary Care & Populat Sci, London N19 5LW, England. 2851 UCL, Ctr Hlth Informat & Multiprofess Educ, London N19 5LW, England. 2852 Univ Surrey, Sch Management, Guildford GU2 7XH, Surrey, England. 2853 Archway Healthcare Lib, London N19 5LW, England. 2854 RP Greenhalgh, T, UCL, Dept Primary Care & Populat Sci, London N19 5LW, 2855 England. 2856 EM p.greenhalgh@pcps.ucl.ac.uk 2857 CR *DEP HLTH, 2001, NHS PLAN 2858 BARTLETT CA, 1989, MANAGING BORDERS TRA 2859 BERO L, 1995, JAMA-J AM MED ASSOC, V274, P1935 2860 BOURDENAVE JD, 1976, COMMUN RES, V3, P135 2861 BROWN JS, 2000, SOCIAL LIFE INFORMAT 2862 BRUNER J, 1990, ACTS MEANING 2863 CAMPBELL R, 2003, SOC SCI MED, V56, P671 2864 COLEMAN JS, 1966, MED INNOVATIONS DIFF 2865 DAVIS D, 1999, JAMA-J AM MED ASSOC, V282, P867 2866 DAWSON S, 1995, QUAL HEALTH CARE, V4, P197 2867 DENZIN M, 1994, HDB QUALITATIVE RES 2868 DIXONWOODS M, 2004, INTEGRATIVE APPROACH 2869 EVANS D, 2002, INT J NURS STUD, V39, P739 2870 FERLIE E, 2001, ORG BEHAV ORG STUDIE 2871 FREEMANTLE N, 2003, COCHRANE DATABASE ST 2872 FULLER S, 2000, T KUHN PHILOS HIST O 2873 GARVIN DA, 1993, HARVARD BUS REV, V71, P78 2874 GRANADOS A, 1997, INT J TECHNOL ASSESS, V13, P220 2875 GREEN LW, 1996, CANADIAN J PUBLIC HL, V87, P11 2876 GREENHALGH T, 2004, MILBANK Q, V82, P581, PMID 15595944 2877 GREENHALGH T, 2005, DIFFUSION INNOVATION 2878 GRILLI R, 2000, COCHRANE DATABASE SY 2879 GRIMSHAW JM, 2004, HEALTH TECHNOL ASSES, V8, P1 2880 GROL R, 2001, JAMA-J AM MED ASSOC, V286, P2578 2881 HAINES A, 1994, BRIT MED J, V308, P1488 2882 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 2883 HIGHTOWER J, 1972, HARD TOMATOES HARD T 2884 HIPPEL EV, 1991, MANAGE SCI, V44, P429 2885 HOLSAPPLE CW, 2002, INFORM MANAGE-AMSTER, V39, P477 2886 JANIS IL, 1982, GROUPTHINK PSYCHOL S 2887 KEARNEY MH, 2001, RES NURS HEALTH, V24, P270 2888 KOGUT B, 1992, ORGAN SCI, V3, P383 2889 KUHN TS, 1962, STRUCTURE SCI RECOLU 2890 LEONARDBARTON D, 1995, WELLSPRINGS KNOWLEDG 2891 LOCOCK L, 2001, SOC SCI MED, V53, P745 2892 LOKE YK, 2003, BMC MED RES METHODOL, V3, P14 2893 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 2894 MAYS N, 2001, STUDYING ORG DELIVER, P188 2895 MAYS N, 2004, REV SYNTHESIS QUALIT 2896 MILES MB, 1994, QUALITATIVE DATA ANA 2897 NONAKA I, 1994, ORGAN SCI, V5, P14 2898 OBRIEN MAT, 2003, COCHRANE DATABASE SY, V1, P2003 2899 PAWSON R, 2002, EVALUATION, V8, P340 2900 PAWSON R, 2004, ESRC RES METHODS WOR, V1 2901 PAWSON R, 2004, USING REALIST METHOD 2902 POLANYI M, 1962, TACIT DIMENSION 2903 ROBERT G, 2000, THESIS U SOUTHAMPTON 2904 ROBERTS KA, 2002, LANCET, V360, P1596 2905 ROGERS EM, 1995, DIFFUSION INNOVATION 2906 RUSSELL J, 2004, BRIT MED J, V328, P1174 2907 RYAN B, 1950, IOWA AGR STATION RES, V372, P665 2908 SIBLEY JC, 1982, NEW ENGL J MED, V306, P511 2909 TASHAKKORI A, 1998, MIXED METHODOLOGY CO 2910 THOMAS J, 2004, BRIT MED J, V328, P1010 2911 VALENTE TW, 1995, SCI COMMUN, V16, P242 2912 WEICK KE, 1995, SENSEMAKING ORG 2913 ZAHRA SA, 2002, ACAD MANAGE REV, V27, P185 2914 ZWARENSTEIN M, 2001, COCHRANE DATABASE SY 2915 NR 58 2916 TC 15 2917 PU PERGAMON-ELSEVIER SCIENCE LTD 2918 PI OXFORD 2919 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 2920 SN 0277-9536 2921 J9 SOC SCI MED 2922 JI Soc. Sci. Med. 2923 PD JUL 2924 PY 2005 2925 VL 61 2926 IS 2 2927 BP 417 2928 EP 430 2929 DI 10.1016/j.soscimed.2004.12.001 2930 PG 14 2931 SC Public, Environmental & Occupational Health; Social Sciences, Biomedical 2932 GA 933UY 2933 UT ISI:000229659600015 2934 ER 2935 2936 PT J 2937 AU Yang, SJH 2938 Chen, IYL 2939 Shao, NWY 2940 TI Ontology enabled annotation and knowledge management for collaborative 2941 learning in virtual learning community 2942 SO EDUCATIONAL TECHNOLOGY & SOCIETY 2943 LA English 2944 DT Article 2945 DE ontology; Semantic Web services; metadata; annotation; collaborative 2946 learning 2947 AB The nature of collaborative learning involves intensive interactions 2948 among collaborators, such as articulating knowledge into written, 2949 verbal or symbolic forms, authoring articles or posting messages to 2950 this community's discussion forum, responding or adding comments to 2951 messages or articles posted by others, etc. Knowledge collaborators' 2952 capabilities to provide knowledge and the motivation to collaborate in 2953 the learning process influence the quantity and quality of the 2954 knowledge to flow into the virtual learning community. In this paper, 2955 we have developed an ontology enabled annotation and knowledge 2956 management to provide semantic web services from three perspectives, 2957 personalized annotation, real-time discussion, and semantic content 2958 retrieval. Personalized annotation is used to equip the collaborators 2959 with Web based authoring tools for commenting, knowledge articulation 2960 and exertion by extracting metadata from both the annotated content and 2961 the annotation itself, and establishing ontological relation between 2962 them. The real-time discussion is used as a bridge to link 2963 collaborators and knowledge and motivate collaborators for knowledge 2964 sharing by building profiles for collaborators and knowledge ( in the 2965 forms of content and annotation) during every discussion session, and 2966 establishing ontological relation between the collaborators and 2967 knowledge for the use of semantic content retrieval. The semantic 2968 content retrieval then utilizes the ontological relations constructed 2969 from the personalized annotation and real-time discussion for finding 2970 more relevant collaborators and knowledge. 2971 C1 Natl Cent Univ, Grad Inst Network Learning Technol, Jhongli 320, Taiwan. 2972 Natl Kaohsiung First Univ Sci & Technol, Grad Inst Management, Kaohsiung 811, Taiwan. 2973 Natl Kaohsiung First Univ Sci & Technol, Inst Engn Sci & Technol, Kaohsiung 811, Taiwan. 2974 RP Yang, SJH, Natl Cent Univ, Grad Inst Network Learning Technol, No 300 2975 Jung Da Rd, Jhongli 320, Taiwan. 2976 EM jhyang@lst.ncu.edu.tw 2977 u9028902@ccms.nkfust.edu.tw 2978 u9115904@ccms.nkfust.edu.tw 2979 CR *A AND AM PROD QUA, 1996, KNOWL MAN ASS TOOL E 2980 *DCMI, 2004, DUBL COR MET IN 2981 *LOM, 2004, IEEE WG 12 LEARN OBJ 2982 *SCORM, 2004, ADV DISTR LEARN NET 2983 AIKEN EG, 1975, J EDUC PSYCHOL, V67, P439 2984 BHATT GD, 2001, J KNOWLEDGE MANAGEME, V5, P68 2985 CAMPBELL DG, 2002, INT C DUBL COR MET E 2986 CHOO C, 1996, INTEGRATED INFORMATI 2987 COLEMAN JS, 1988, AM J SOCIOL, V94, P95 2988 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 2989 EUZENAT J, 2002, IEEE INTELL SYST, V17, P55 2990 HOLSAPPLE CW, 1999, 32 HAW INT C SYST SC 2991 ILES A, 2002, COMP SUPP COLL LEARN 2992 KAHAN J, 2001, 10 WWW INT C MAY 1 5 2993 LEONARD D, 1995, WELLSPRINGS KNOWLEDG 2994 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 2995 MCDERMOTT R, 1999, CALIF MANAGE REV, V41, P103 2996 SANNOMIVA T, 2001, 2001 WORKSH INF TECH 2997 SHIMMERLIK SM, 1976, J EDUC PSYCHOL, V68, P779 2998 NR 19 2999 TC 14 3000 PU IEEE COMPUTER SOC, LEARNING TECHNOLOGY TASK FORCE 3001 PI PALMERSTON NORTH 3002 PA BAG 11-222, MASSEY UNIVERSITY, PALMERSTON NORTH, NEW ZEALAND 3003 SN 1436-4522 3004 J9 EDUC TECHNOL SOC 3005 JI Educ. Technol. Soc. 3006 PD OCT 3007 PY 2004 3008 VL 7 3009 IS 4 3010 BP 70 3011 EP 81 3012 PG 12 3013 SC Education & Educational Research 3014 GA 867PW 3015 UT ISI:000224855500006 3016 ER 3017 3018 PT J 3019 AU Tserng, HP 3020 Lin, YC 3021 TI Developing an activity-based knowledge management system for contractors 3022 SO AUTOMATION IN CONSTRUCTION 3023 LA English 3024 DT Article 3025 DE project management; knowledge management; information technology; IDEF 3026 AB Knowledge Management (KM) has become an important term in the IT 3027 industry. Knowledge management involves creating, securing, capturing, 3028 coordinating, combining, retrieving and distributing knowledge. Most 3029 know-what, know-how and experience exist only in the minds of 3030 individual participants during the construction phase of construction 3031 projects. The knowledge can be reused and shared among the engineers 3032 and experts involved who participate in projects in order to improve 3033 the construction process and reduce the time and cost of solving 3034 problems. Sharing and reusing knowledge depends on acquiring and 3035 preserving both tacit knowledge and explicit knowledge as the property 3036 of a corporation. Effectively using information and web technologies 3037 during the construction phase of a project enables knowledge to be 3038 captured and managed to the benefit of future projects. This study 3039 addresses application of knowledge management to construction projects 3040 in the construction phase and proposes a Construction Activity-Based 3041 Knowledge Management (ConABKM) concept and system for General 3042 contractors. This paper proposes the concept of integrating IDEF 3043 (Integrated DEFinition function modeling) modeling methods and provides 3044 a prototype used for designing construction knowledge management 3045 systems. The ConABKM system is then applied in a case study of a 3046 highway construction project; the results demonstrate the effectiveness 3047 of sharing knowledge in the construction phase. The combined results 3048 demonstrate that by utilizing the latest web technology, knowledge 3049 exchange and storage concepts and modes of implementation, a ConABKM 3050 system is an effective tool for all experts and engineers participating 3051 in the construction phase of a project. (C) 2004 Elsevier B.V. All 3052 rights reserved. 3053 C1 Natl Taiwan Univ, Dept Civil Engn, Div Construct Engn & Management, Taipei 10764, Taiwan. 3054 RP Tserng, HP, Natl Taiwan Univ, Dept Civil Engn, Div Construct Engn & 3055 Management, 1 Roosevelt Rd,Sec 4, Taipei 10764, Taiwan. 3056 EM hptserng@ce.ntu.edu.tw 3057 yucheng@ce.ntu.edu.tw 3058 CR ANG CL, 1999, INT J PROD RES, V37, P3839 3059 AWAD EM, 2004, KNOWLEDGE MANAGEMENT 3060 BERGMANN R, 2002, EXPERIENCE MANAGEMEN 3061 BERKELEY A, 2001, INTELLECTUAL CAPITAL 3062 BERZTISS A, 1996, SOFTWARE METHODS BUS 3063 CARNEIRO A, 2001, J KNOWLEDGE MANAGEME, V5, P358 3064 CLOUGH RH, 2000, CONSTRUCTION PROJECT 3065 COLQUHOUN GJ, 1993, INT J COMP INTEG M, V6, P252 3066 EDUMFOTWE FT, 2000, INT J PROJECT MANAGE, V18, P111 3067 GARVIN J, 2000, GUIDE PROJECT MANAGE 3068 HART A, 1992, KNOWLEDGE ACQUISITIO 3069 KAMARA JM, 2002, CONSTRUCTION INNOVAT, V2, P53 3070 LIEBOWITZ J, 1997, KNOWLEDGE MANAGEMENT 3071 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 3072 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT 3073 NONAKA I, 1995, KNOWLEDGE CREATING C 3074 SOILBELMAN L, 2002, ASCE J COMPUTING CIV, V16, P39 3075 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 3076 TSERNG HP, 2004, IN PRESS CHAPTER KNO 3077 UDAIPURWALA A, 2002, CAN J CIVIL ENG, V29, P499 3078 WILKINS B, 2000, AUTOMAT CONSTR, V10, P169 3079 NR 21 3080 TC 14 3081 PU ELSEVIER SCIENCE BV 3082 PI AMSTERDAM 3083 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 3084 SN 0926-5805 3085 J9 AUTOM CONSTR 3086 JI Autom. Constr. 3087 PD NOV 3088 PY 2004 3089 VL 13 3090 IS 6 3091 BP 781 3092 EP 802 3093 DI 10.1016/j.autcon.2004.05.003 3094 PG 22 3095 SC Construction & Building Technology; Engineering, Civil 3096 GA 857GR 3097 UT ISI:000224104900006 3098 ER 3099 3100 PT J 3101 AU Streatfield, D 3102 Wilson, T 3103 TI Deconstructing 'knowledge management' 3104 SO ASLIB PROCEEDINGS 3105 LA English 3106 DT Article 3107 C1 Informat Management Associates, Twickenham TW2 6QZ, England. 3108 Univ Sheffield, Dept Informat Studies, Sheffield S10 2TN, S Yorkshire, England. 3109 RP Streatfield, D, Informat Management Associates, 28 Albion Rd, 3110 Twickenham TW2 6QZ, England. 3111 CR BRONSTEIN RJ, 1965, PERSONNEL MAR, P66 3112 DAVENPORT TH, 1997, WORKING KNOWLEDGE OR 3113 DRUCKER P, 1969, AGE DISCONTINUITY GU 3114 FISHER A, 1998, LIB ASS RECORD, V100, P190 3115 GREENE F, 1996, 6252 BLR D U SHEFF D 3116 LIEBOWITZ J, 1997, KNOWLEDGE MANAGEMENT 3117 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 3118 MALHOTRA Y, 1998, J QUALITY PARTIC JUL 3119 MAOZELL RE, 1963, RES MANAGEMENT, V6, P209 3120 MINTZBERG H, 1976, HARVARD BUSINESS JUL, P49 3121 NONAKA I, 1995, KNOWLEDGE CREATING C 3122 PEDLER M, 1991, LEARNING CO 3123 SANCHEZ R, 1997, STRATEGIC LEARNING K 3124 STEWART TA, 1997, INTELLECTUAL CAPITAL 3125 STRASSMAN P, 1997, SQUANDERED COMPUTER 3126 STREATFIELD DR, 1995, REPORT FURTHER ED DE 3127 SVEIBY KE, 1987, MANAGING KNOWHOW ADD 3128 SVEIBY KE, 1997, NEW ORG WEALTH MANAG 3129 WEBB S, 1998, LIB ASS RECORD, V100, P192 3130 NR 19 3131 TC 14 3132 PU ASLIB 3133 PI LONDON 3134 PA STAPLE HALL, STONE HOUSE COURT, LONDON EC3A 7PB, ENGLAND 3135 SN 0001-253X 3136 J9 ASLIB PROC 3137 JI Aslib Proc. 3138 PD MAR 3139 PY 1999 3140 VL 51 3141 IS 3 3142 BP 67 3143 EP 71 3144 PG 5 3145 SC Computer Science, Information Systems; Information Science & Library 3146 Science 3147 GA 177CC 3148 UT ISI:000079189000001 3149 ER 3150 3151 PT J 3152 AU Hendriks, PHJ 3153 TI Many rivers to cross: from ICT to knowledge management systems 3154 SO JOURNAL OF INFORMATION TECHNOLOGY 3155 LA English 3156 DT Article 3157 ID ORGANIZATIONAL MEMORY; TACIT KNOWLEDGE; PERSPECTIVE; TECHNOLOGY; 3158 STRATEGY; FIRMS; WORK 3159 AB Several applications of information and communication technology (ICT) 3160 have gained considerable popularity as instruments for knowledge 3161 management. Some authors even seem to equate knowledge management with 3162 the introduction of specific ICT applications (intranets, groupware, 3163 etc.). However, the relationship between ICT and knowledge is no less 3164 problematic. Organizational knowledge and ICT refer to distinct sets of 3165 conceptions and establishing their relationship is far from trivial. 3166 The question then is how to assess the relationship between ICT and 3167 knowledge management. Several variables to be considered when answering 3168 this question have been identified in the literature: the enabling role 3169 of ICT for knowledge processes, the state of the ICT infrastructure, 3170 the level of knowledge required for using ICT, other user 3171 considerations, etc. However, a more encompassing perspective 3172 connecting these individual variables seems to be lacking. The aim of 3173 the present paper is to correct this. It argues that five dimensions 3174 determine the potential value of ICT applications for knowledge 3175 management. These dimensions are summarized in the following question. 3176 How and when will ICT, in interplay with other knowledge management 3177 measures (dimension 5), help knowledge (dimension 2) as a dynamic 3178 (dimension 4), institutional and action-related resource (dimension 3) 3179 realize its strategic potential (dimension 1)? The main argument in 3180 this paper is that, unless all five dimensions are addressed together, 3181 no satisfactory assessment of the status of an ICT application as a 3182 potential tool for knowledge management is feasible. Each of these 3183 dimensions is of a complex, multidimensional nature. The identification 3184 of the five dimensions is therefore only a first step. It needs a 3185 follow-up in the form of an elaboration of each dimension. This paper 3186 provides the groundwork for such an elaboration. 3187 C1 Univ Nijmegen, Nijmegen Sch Management, NL-6500 HK Nijmegen, Netherlands. 3188 RP Hendriks, PHJ, Univ Nijmegen, Nijmegen Sch Management, POB 9108, 3189 NL-6500 HK Nijmegen, Netherlands. 3190 CR ABECKER A, 1997, P AAAI SPRING S ART, P1 3191 ACKOFF RL, 1989, J APPL SYSTEMS ANAL, V16, P3 3192 ANDERSON J, 1976, LANGUAGE MEMORY THOU 3193 ARGYRIS C, 1978, ORG LEARNING THEORY 3194 BAIR JH, 1998, J KNOWLEDGE MANAGEME, V2, P20 3195 BALASUBRAMANIAN P, 1999, DECIS SUPPORT SYST, V27, P145 3196 BALASUBRAMANIAN V, 1995, ORG LEARNING INFORMA 3197 BATESON G, 1972, STEPS ECOLOGY MIND 3198 BELL D, 1999, COMING POST IND AGE 3199 BERTRAMS J, 1999, KENNISDELENDE ORG KU 3200 BLACKLER F, 1995, ORGAN STUD, V16, P1021 3201 BOISOT M, 1999, INT J TECHNOL MANAGE, V17, P662 3202 BONTIS N, 1999, EUROPEAN MANAGEMENT, V17, P391 3203 BOTKIN J, 1999, SMART BUSINESS KNOWL 3204 CLANCEY WJ, 1997, SITUATED COGNITION H 3205 COHEN S, 1998, TRAINING DEV, V52, P50 3206 COLLINS H, 1998, SHAPE ACTIONS WHAT H 3207 COWAN R, 1997, IND CORP CHANGE, V6, P595 3208 CURRIE W, 1999, RETHINKING MANAGEMEN 3209 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 3210 DIENG R, 1999, INT J HUM-COMPUT ST, V51, P567 3211 DOUGHERTY D, 2000, NIJMEGEN LECT INNOVA, V6 3212 DRUCKER P, 1993, POST CAPITALIST SOC 3213 EDVINSSON L, 1997, INTELLECTUAL CAPITAL 3214 FISHER K, 1998, DISTRIBUTED MIND ACH 3215 GARVIN DA, 1993, HARVARD BUS REV, V71, P78 3216 GILLON D, 1995, INT J WILDLAND FIRE, V5, P1 3217 GUTWIN C, 1999, DECIS SUPPORT SYST, V27, P81 3218 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 3219 HEDLUND G, 1994, STRATEGIC MANAGE J, V15, P73 3220 HENDRIKS P, 1999, KNOWLEDGE PROCESS MA, V6, P91 3221 HENDRIKS PH, 1999, KNOWL-BASED SYST, V12, P159 3222 HENDRIKS PHJ, 1999, DECIS SUPPORT SYST, V27, P199 3223 HENDRIKS PHJ, 1999, INFORM MANAGE, V35, P113 3224 HENDRIKS PHJ, 2000, INT J GEOGR INF SCI, V14, P373 3225 HENDRIKS PHJ, 2000, MANAGEMENT INNOVATIO 3226 HISLOP D, 2000, KNOWLEDGE MANAGEMENT 3227 HUBER GP, 1991, ORGAN SCI, V2, P88 3228 JUNNARKAR B, 1997, J KNOWLEDGE MANAGEME, V1, P142 3229 LAM A, 2000, ORGAN STUD, V21, P487 3230 LAUDON KC, 1997, MANAGEMENT INFORMATI 3231 LEONARD D, 1995, WELLSPRINGS KNOWLEDG 3232 LEONARD D, 1998, CALIF MANAGE REV, V40, P112 3233 LIEBOWITZ J, 1998, KNOWLEDGE ORG WHAT E 3234 LINDGREN R, 2000, KNOWLEDGE MANAGEMENT 3235 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 3236 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 3237 MARSHALL L, 1997, ONLINE, V21, P92 3238 MARSHALL N, 2000, KNOWLEDGE MANAGEMENT 3239 MCDERMOTT R, 1999, CALIF MANAGE REV, V41, P103 3240 MCQUAID MJ, 1999, DECIS SUPPORT SYST, V27, P163 3241 MELTSNER KJ, 1997, P AAAI SPRING S ART, P114 3242 MILTON N, 1999, INT J HUM-COMPUT ST, V51, P615 3243 MUELLER F, 1999, ORGAN STUD, V20, P225 3244 NISSEN ME, 1999, DECIS SUPPORT SYST, V27, P47 3245 NONAKA I, 1991, HARVARD BUS REV, V69, P96 3246 NONAKA I, 1994, ORGAN SCI, V5, P1 3247 NONAKA I, 1995, KNOWLEDGE CREATING C 3248 OBRIEN JA, 1998, INTRO INFORMATION SY 3249 ODELL C, 1998, ONLY WE KNEW WHAT WE 3250 PAN SL, 1999, TECHNOL ANAL STRATEG, V11, P359 3251 POLANYI M, 1958, PERSONAL KNOWLEDGE 3252 POLANYI M, 1966, TACIT DIMENSION 3253 QUINN JB, 1992, INTELLIGENT ENTERPRI 3254 REICH R, 1992, WORK NATIONS 3255 ROCHESTER JB, 1996, USING COMPUTERS INFO 3256 ROUSSINOV DG, 1999, DECIS SUPPORT SYST, V27, P67 3257 RUGGLES R, 1997, KNOWLEDGE MANAGEMENT 3258 RUGGLES R, 1997, KNOWLEDGE TOOLS USIN 3259 SCARBROUGH H, 1999, TECHNOL ANAL STRATEG, V11, P5 3260 SENGE PM, 1990, 5 DISCIPLINE 3261 SKYRME DJ, 1998, SIGGROUP B, V19, P34 3262 SPENDER JC, 1996, J ORGAN CHANGE MANAG, V9, P63 3263 STARBUCK WH, 1992, J MANAGE STUD, V29, P713 3264 STEIN EW, 1995, INFORM SYST RES, V6, P85 3265 STEIN EW, 1995, INT J INFORM MANAGE, V15, P17 3266 SUCHMAN L, 1993, COGNITIVE SCI, V17, P71 3267 SWAN J, 1999, EUR C INF SYST ECIS 3268 SWAN J, 2000, 33 HAW INT C SYST SC 3269 TEECE DJ, 1998, CALIF MANAGE REV, V40, P289 3270 TISSEN R, 1998, VALUE BASED KNOWLEDG 3271 TSECHANSKY MS, 1999, DECIS SUPPORT SYST, V27, P177 3272 TSOUKAS H, 1994, J MANAGE STUD, V31, P761 3273 TSOUKAS H, 1996, STRATEGIC MANAGE J, V17, P11 3274 TSOUKAS H, 2000, C KNOWL MAN CONC CON 3275 VANHEIJST G, 1997, P AAAI SPRING S ART, P168 3276 VERWIJS C, 1999, KENNISMAKEN KENNISMA 3277 WALSH JP, 1991, ACAD MANAGE REV, V16, P57 3278 WARE J, 1998, KNOWLEDGE WORK INFOR 3279 WEGGEMAN M, 1996, KNOWLEDGE MANAGEMENT, P175 3280 WENGER E, 1998, COMMUNITIES PRACTICE 3281 WHITLEY EA, 2000, KNOWLEDGE MANAGEMENT 3282 WIELINGA B, 1997, EXPERT SYST APPL, V13, P73 3283 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 3284 WIJNHOVEN ABJ, 1995, THESIS U TWENTE NETH 3285 ZACK MH, 1998, ASS INF SYST 1998 AM 3286 ZACK MH, 1999, CALIF MANAGE REV, V41, P125 3287 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 3288 NR 98 3289 TC 13 3290 PU ROUTLEDGE 3291 PI HANTS 3292 PA CUSTOMER SERVICES DEPT, RANKINE RD, BASINGSTOKE, HANTS RG24 8PR, ENGLAND 3293 SN 0268-3962 3294 J9 J INFORM TECHNOL 3295 JI J. Inf. Technol. 3296 PD JUN 3297 PY 2001 3298 VL 16 3299 IS 2 3300 BP 57 3301 EP 72 3302 PG 16 3303 SC Computer Science, Information Systems; Information Science & Library 3304 Science; Management 3305 GA 462TY 3306 UT ISI:000170436900002 3307 ER 3308 3309 PT J 3310 AU Shultz, CJ 3311 Saporito, B 3312 TI Protecting intellectual property: Strategies and recommendations to 3313 deter counterfeiting and brand piracy in global markets 3314 SO COLUMBIA JOURNAL OF WORLD BUSINESS 3315 LA English 3316 DT Article 3317 ID RIGHTS 3318 AB Many provisions articulated in the World Trade Organization (WTO) 3319 agreements are intended to protect intellectual property rights (IPR). 3320 The authors contend that despite these provisions IP piracy, especially 3321 counterfeiting, will continue to be rampant in the foreseeable future. 3322 The authors discuss the factors that will continue to make IP piracy 3323 problematic and offer proactive solutions to companies interested in 3324 protecting IPR should they not have the fullest confidence in the 3325 enforcement mechanisms provided by the WTO. 3326 RP Shultz, CJ, ARIZONA STATE UNIV,SCH MANAGEMENT,TEMPE,AZ 85287. 3327 CR 1991, AM SHIPPER SEP, P56 3328 1994, ECONOMIST 0122, P72 3329 1995, ECONOMIST 0408 3330 1995, FAR E EC REV 0119, P5 3331 1995, NY TIMES 0212, P28 3332 ABBOT G, 1995, COMMUNICATION 0928 3333 ASHURI A, 1993, WORLD TRADE, V6, P28 3334 BARBOSA DB, 1995, INT J TECHNOL MANAGE, V10, P230 3335 BARTON JH, 1995, INT J TECHNOL MANAGE, V10, P151 3336 BARTON L, 1992, INT J PHYS DISTRIB, V22, P20 3337 BENKO RP, 1987, PROTECTING INTELLECT 3338 BLASS A, 1992, FAR E EC REV 1203, P54 3339 BORRUS A, 1995, BUSINESS WEEK 0918, P68 3340 BRAGA CP, 1995, CHINA BUS REV, V22, P25 3341 BRAGA CP, 1995, UNPUB WORLD BANK C U 3342 CHAUDHRY PE, 1995, COLUMBIA J WORLD BUS, V30, P80 3343 CLIFFORD M, 1992, FAR E EC REV 1008, P79 3344 CORREA CM, 1995, INT J TECHNOL MANAGE, V10, P173 3345 DEALMEIDA PR, 1995, INT J TECHNOL MANAGE, V10, P214 3346 DEARDOFF AV, 1994, ANAL NEGOTIATION ISS 3347 DEMOTT J, 1995, NATIONS BUS, V83, P53 3348 ECHIKSON W, 1995, FORTUNE 0116 3349 FEINBERG D, 1990, J BUS, V63, P75 3350 FIRAT AF, IN PRESS EUROPEAN J 3351 FLOUM J, J WORLD TRADE, V28, P35 3352 GADBAW M, 1988, INTELLECTUAL PROPERT 3353 GILPIN R, 1987, POLITICAL EC INT REL 3354 HAIRSTON D, 1995, CHEM ENG-NEW YORK, V102, P43 3355 HILL E, 1994, BUSINESS AM JAN, P10 3356 HOEKMAN B, 1994, NEW GATT IMPLICATION, P84 3357 HUUS K, 1995, FEER 0119, P52 3358 KEATS AM, 1995, NATL LAW J 0508, C19 3359 KHOON TL, 1994, CHINA BUS REV, V21, P12 3360 KRAAR L, 1995, FORTUNE 0306, P93 3361 LACROIX SJ, 1995, ANAL E W CTR, V23, P2 3362 MALHOTRA Y, 1994, J SYST MANAGE, V45, P12 3363 MANDELL M, WORLD TRADE, V6, P66 3364 MOODY J, 1994, IACC FALL M NOV 3365 NIBLETT B, 1995, DISPUTE RESOLUTION J, V50, P64 3366 PONS TE, 1994, DISPUTE RESOLUT J, V49, P6 3367 PORT O, 1994, BUSINESS WEEK 1017, P212 3368 SAVONA D, 1995, INT BUSINESS JAN, P42 3369 SHULTZ CJ, 1993, CONT SE ASIA, V15, P179 3370 SHULTZ CJ, 1995, CONT SE ASIA, V17, P126 3371 SMITH C, 1995, WALL STREET J 0117, A3 3372 TABOR M, 1995, NY TIMES 0426, B2 3373 TABOR M, 1995, NY TIMES 0426, C17 3374 TAYLOR MS, 1994, INT ECON REV, V35, P361 3375 TITH N, MARKETING CONSUMERS 3376 WEINSTEIN B, 1994, WASHINGTON POST 0922, D5 3377 NR 50 3378 TC 13 3379 PU JAI PRESS INC 3380 PI GREENWICH 3381 PA 55 OLD POST RD-#2, PO BOX 1678, GREENWICH, CT 06836-1678 3382 SN 0022-5428 3383 J9 COLUMBIA J WORLD BUS 3384 JI Columbia J. World Bus. 3385 PD SPR 3386 PY 1996 3387 VL 31 3388 IS 1 3389 BP 18 3390 EP 28 3391 PG 11 3392 SC Business; International Relations 3393 GA UZ228 3394 UT ISI:A1996UZ22800003 3395 ER 3396 3397 PT J 3398 AU Tyndale, P 3399 TI A taxonomy of knowledge management software tools: origins and 3400 applications 3401 SO EVALUATION AND PROGRAM PLANNING 3402 LA English 3403 DT Article 3404 DE knowledge management tools; information technology; functionality 3405 AB A large number of tools have been deemed to be knowledge management 3406 tools. In this paper we examine, evaluate and organize a wide variety 3407 of such tools, as we look at their origins and their opportunities in 3408 the knowledge management arena, by examining the literature related to 3409 the selection and evaluation of the knowledge management tools 3410 available on the software market. (C) 2002 Elsevier Science Ltd. All 3411 rights reserved. 3412 C1 Kingston Univ, Sch Business, Uxbridge UB11 1BQ, Middx, England. 3413 Kingston Univ, EDS, Uxbridge UB11 1BQ, Middx, England. 3414 RP Tyndale, P, Kingston Univ, Sch Business, Roundwood Ave,Stockley Pk, 3415 Uxbridge UB11 1BQ, Middx, England. 3416 CR ALAVI M, 1999, COMMUNICATIONS AIS, V1 3417 ANGUS J, 1998, INFORMATION WEEK MAR 3418 DAVENPORT TH, 1990, SLOAN MANAGE REV, V31, P11 3419 GRANTHAM CE, 1993, DIGITAL WORKPLACE DE 3420 JACKSON C, 1999, PROCESS PROD CREATIN 3421 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 3422 MELLOR GF, 1997, ONLINE, V21, P99 3423 PARLBY D, 1997, POWER KNOWLEDGE BUSI 3424 PRYTHERCH R, 1990, HARRODS LIBRARIANS G 3425 RUGGLES R, 1997, KNOWLEDGE MANAGEMENT 3426 TENG JTC, 1995, J MANAGEMENT INFORMA, V12, P109 3427 TYNDALE P, 2000, ECKM EUR C KNOWL MAN 3428 VANDENBOSCH B, 1996, J MANAGEMENT INFORMA, V13, P65 3429 WENSLEY A, 2000, BPRC C KNOWL MAN CON 3430 NR 14 3431 TC 12 3432 PU PERGAMON-ELSEVIER SCIENCE LTD 3433 PI OXFORD 3434 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 3435 SN 0149-7189 3436 J9 EVAL PROGRAM PLANN 3437 JI Eval. Program Plan. 3438 PD MAY 3439 PY 2002 3440 VL 25 3441 IS 2 3442 BP 183 3443 EP 190 3444 PG 8 3445 SC Social Sciences, Interdisciplinary 3446 GA 545RB 3447 UT ISI:000175230300011 3448 ER 3449 3450 PT J 3451 AU Holsapple, CW 3452 Singh, M 3453 TI Electronic commerce: From a definitional taxonomy toward a 3454 knowledge-management view 3455 SO JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 3456 LA English 3457 DT Article 3458 DE definitions; electronic commerce; information exchange; integration; 3459 knowledge management; taxonomy; trading; value chain 3460 AB Electronic commerce has become one of the major factors that will 3461 determine the future survival or success of organizations. Like any new 3462 field, electronic commerce abounds in confusion and lack of coherence. 3463 Consequently, a host of definitions can be found presenting a confusing 3464 picture of the field. We have collected and qualitatively analyzed an 3465 assortment of definitions representative of this variety, resulting in 3466 the identification of five clusters: the trading view, the information 3467 exchange view, the activity view, the effects view, and the value chain 3468 view. For each cluster, examples of recent research along the lines of 3469 its view are given. Although each cluster represents a distinct view of 3470 electronic commerce and has merit, none fully subsumes all others. To 3471 help unify the five perspectives, an integrated definition is advanced. 3472 However, this integration, which is as good as the five views from 3473 which it is synthesized, has limitations. A modified version of the 3474 integrated definition, incorporating richer notions of knowledge 3475 management, is introduced. Befitting the knowledge-based economy, this 3476 knowledge-management view of electronic commerce can benefit both 3477 researchers and practitioners by furnishing a relatively comprehensive, 3478 unified, organized foundation for understanding and performing 3479 electronic commerce. 3480 C1 Univ Kentucky, Sch Management, Carol M Gatton Coll Business & Econ, Lexington, KY 40506 USA. 3481 Texas Christian Univ, Dept Management, MJ Neeley Sch Business, Ft Worth, TX 76129 USA. 3482 RP Holsapple, CW, Univ Kentucky, Sch Management, Carol M Gatton Coll 3483 Business & Econ, Lexington, KY 40506 USA. 3484 CR *AT T SOL, 1998, EL COMM DEF 3485 *ERNST YOUNG, 1997, KNOWL MAN 3486 *OECD, 1999, EC SOC IMP EL COMM P 3487 *UN, 1995, REP UN COMM INT TRAD 3488 ADAM NR, 1995, ELECT COMMERCE, P5 3489 ADAMS EJ, 1994, WORLD TRADE, V7, P34 3490 AMBROSE PJ, 1998, P 4 AIS AM C INF SYS, P263 3491 APPLEGATE LM, 1996, CORPORATE INFORMATIO, P154 3492 APPLEGATE LM, 1996, J ORG COMP ELECT COM, V6, P1 3493 BA S, 1998, P 4 AM C INF SYST BA, P269 3494 BECKER JD, 1998, P 4 AIS AM C INF SYS, P272 3495 BENESKO GG, 1994, ELECT COMMERCE 21 CE 3496 CHATTERJEE S, 1998, P 4 AIS AM C INF SYS, P985 3497 CHEN L, 1998, P 4 AIS AM C INF SYS, P363 3498 CLARKE R, 1997, ELECT COMMERCE DEFIN 3499 COOK D, 1995, APICS PERFORMANCE AD, V5, P38 3500 CUBURN J, 1995, ELECT COMMERCE IRISH 3501 DALEY WM, 1999, REM SECR COMM WM DAL 3502 DOGAC A, 1998, J DATABASE MANAGEMEN, V9, P31 3503 DRUCKER P, 1993, POST CAPITALIST SOC 3504 DUTTA S, 1997, IEEE T ENG MANAGE, V44, P79 3505 EVANS PB, 1997, HARVARD BUSINESS SEP, P71 3506 FORGIONNE G, 1998, P 1998 ASS INF SYST, P293 3507 GANTZ J, 1998, COMPUTERWORLD, V32, P33 3508 GARCIA DL, 1997, INFORMATION SOC, V13, P17 3509 GARDNER P, 1994, ELECT TRADING PRACTI 3510 GRZANKA L, 1999, KNOWLEDGE MANAGEMENT, V2, P43 3511 HALCHMI ZK, 1996, INTRO ELECT COMMERCE 3512 HAYASHI AM, 1996, DATAMATION, V42 3513 HIEBELER R, 1996, STRATEGY LEADERSHIP, V24, P22 3514 HOF RD, 1998, BUS WEEK 0622, P122 3515 HOLSAPPLE CW, 1987, INFORMATION SOC, V5, P77 3516 HOLSAPPLE CW, 1995, KNOWLEDGE POLICY, V8, P5 3517 HOLSAPPLE CW, 1996, DECISION SUPPORT SYS 3518 HOLSAPPLE CW, 1997, KENTUCKY INITIATIVE 3519 HOLSAPPLE CW, 1999, HDB ELECT COMMERCE, P543 3520 HOLSAPPLE CW, 1999, HDB KNOWLEDGE MANAGE 3521 JOHNSTON SJ, 1999, INFORMATION WEE 0531, P18 3522 KALAKOTA R, 1996, FRONTIERS ELECT COMM 3523 KALAKOTA R, 1997, ELECT COMMERCE MANAG 3524 KUMAR P, 1998, MGMT 539 ELECT COMME 3525 LIU C, 1998, P 4 AIS AM C INF SYS, P309 3526 MACHLUP F, 1980, KNOWLEDGE ITS CREATI, V1 3527 MADEY GR, 1997, ELECT COMMERCE EMERG 3528 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 3529 MCGEE J, 1993, MANAGING INFORMATION 3530 MCWILLIAMS G, 1988, BUSINESS WEEK 0622, P170 3531 NAKAYAMA M, 1998, P 4 AIS AM C INF SYS, P312 3532 NEWELL A, 1982, ARTIF INTELL, V18, P87 3533 OLEARY DE, 1998, COMPUTER, V31, P54 3534 PALMER JW, 1998, P 4 AIS AM C INF SYS, P315 3535 PORTER M, 1985, COMPETITIVE ADV 3536 PORTER ME, 1985, HARVARD BUSINESS JUL, P149 3537 PYLE R, 1996, COMMUN ACM, V39, P1 3538 RAMASWAMI SN, 1998, P 4 AIS AM C INF SYS, P328 3539 REICH RB, 1998, FAST CO, V19, P124 3540 ROBERTS B, 1996, WEB WEEK 0909, P30 3541 SEMICH JW, 1996, DATAMATION, V42 3542 SENN JA, 1998, P 4 AIS AM C INF SYS, P342 3543 SOMMERS JD, 1995, ELECT COMMERCE OPPOR 3544 STEWART TA, 1998, FORTUNE 1012, P199 3545 STEWART TA, 1998, FORTUNE 1109, P253 3546 STOHR EA, 1998, P 4 AIS AM C INF SYS, P357 3547 STRADER TJ, 1997, DECIS SUPPORT SYST, V21, P185 3548 TANG MT, 1998, P 4 AIS AM C INF SYS, P465 3549 TOFFLER A, 1990, POWERSHIFT KNOWLEDGE 3550 VATTER WJ, 1947, FUND THEORY ACCOUNTI 3551 VENKATARAMAN SS, 1997, P 1997 INF RES MAN A, P200 3552 WAGNER C, 1998, P 4 AIS AM C INF SYS, P795 3553 WALL TJ, 1996, SALES MARK MANAG, V148, P30 3554 WIGAND RT, 1997, INFORMATION SOC, V13, P1 3555 YADAV SB, 1997, P 1997 INF RES MAN I, P446 3556 ZIMMERMAN H, 1998, P 4 AIS AM C INF SYS, P373 3557 ZWASS V, 1997, INT J ELECT COMMERCE, V2, P3 3558 NR 74 3559 TC 12 3560 PU LAWRENCE ERLBAUM ASSOC INC 3561 PI MAHWAH 3562 PA 10 INDUSTRIAL AVE, MAHWAH, NJ 07430-2262 USA 3563 SN 1091-9392 3564 J9 J ORGAN COMPUT ELECTRON COMME 3565 JI J. Organ. Comp. Electron. Commer. 3566 PY 2000 3567 VL 10 3568 IS 3 3569 BP 149 3570 EP 170 3571 PG 22 3572 SC Computer Science, Information Systems; Computer Science, 3573 Interdisciplinary Applications 3574 GA 348MT 3575 UT ISI:000088989100001 3576 ER 3577 3578 PT J 3579 AU Li, DH 3580 Browne, GJ 3581 Chau, PYK 3582 AF Li, Dahui 3583 Browne, Glenn J. 3584 Chau, Patrick Y. K. 3585 TI An empirical investigation of Web site use using a commitment-based 3586 model 3587 SO DECISION SCIENCES 3588 LA English 3589 DT Article 3590 DE affective commitment; calculative commitment; continuous use; customer 3591 retention; quality of alternatives; trust 3592 ID CUSTOMER SWITCHING BEHAVIOR; STRUCTURAL EQUATION MODELS; 3593 INFORMATION-TECHNOLOGY; PLANNED BEHAVIOR; INVESTMENT MODEL; ONLINE 3594 SERVICES; SATISFACTION; ANTECEDENTS; CONTINUANCE; SYSTEMS 3595 AB Companies throughout industry are interested in retaining existing 3596 customers, because customers' continuous consumption of products and 3597 services is critical to the long-term value propositions of most 3598 organizations. Thus, decision-making strategies that promote continuous 3599 use and customer retention are of research interest, both theoretically 3600 and practically. In the present research, we investigate one important 3601 area of continuous usage, that of Web site use. In particular, we use 3602 several theories of commitment to understand how an individual's 3603 decision to continue to use a Web site is influenced by his or her 3604 commitment toward that Web site and the vendor that supports it. 3605 Results derived from data collected from 335 users of a variety of Web 3606 sites indicated that affective commitment, calculative commitment, 3607 quality of alternatives, and trust were significantly associated with 3608 an individual's behavioral intention to continue to use a Web site. 3609 Implications for customer retention and decision-making strategies are 3610 discussed. 3611 C1 Univ Hong Kong, Fac Business & Econ, Hong Kong, Hong Kong, Peoples R China. 3612 Texas Tech Univ, Rawls Coll Business Adm, Lubbock, TX 79409 USA. 3613 Univ Minnesota, Labovitz Sch Business & Econ, Duluth, MN 55812 USA. 3614 RP Chau, PYK, Univ Hong Kong, Fac Business & Econ, Pokfulam Rd, Hong Kong, 3615 Hong Kong, Peoples R China. 3616 EM dli@d.umn.edu 3617 glenn.browne@ttu.edu 3618 pchau@business.hku.hk 3619 CR ABDINNOURHELM SF, 2005, DECISION SCI, V36, P341 3620 AGARWAL R, 2000, MIS QUART, V24, P665 3621 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 3622 ALLEN NJ, 1990, J OCCUP PSYCHOL, V63, P1 3623 ANDERSON E, 1992, J MARKETING RES, V29, P18 3624 ANDERSON JC, 1990, J MARKETING, V54, P42 3625 BABAKUS E, 2004, DECISION SCI, V35, P713 3626 BAMBERG S, 2003, BASIC APPL SOC PSYCH, V25, P175 3627 BECKER HS, 1960, AM J SOCIOL, V66, P32 3628 BENBASAT I, 2001, INFORM TECHNOLOGY FU, P144 3629 BHATTACHERJEE A, 2001, MIS QUART, V25, P351 3630 BOYER KK, 2005, DECISION SCI, V36, P569 3631 BRYNJOLFSSON E, 2000, MANAGE SCI, V46, P563 3632 BUCHANAN R, 1990, EUR MANAGE J, V8, P523 3633 BURNHAM TA, 2003, J ACAD MARKET SCI, V31, P109, DOI 3634 10.1177/0092070302250897 3635 CHAU PYK, 1997, DECISION SCI, V28, P309 3636 CHEN PY, 2002, INFORM SYST RES, V13, P255 3637 DAVIS FD, 1989, MANAGE SCI, V35, P982 3638 FESTINGER L, 1957, THEORY COGNITIVE DIS 3639 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 3640 FORNELL C, 1981, J MARKETING RES, V18, P39 3641 GANESAN S, 1994, J MARKETING, V58, P1 3642 GANESH J, 2000, J MARKETING, V64, P65 3643 GEFEN D, 2003, MIS QUART, V27, P51 3644 HARTWELL L, 1997, MOL BIOL CELL S, V8, P1 3645 HEIDE JB, 1995, J MARKETING, V59, P30 3646 JAROS SJ, 1993, ACAD MANAGE J, V36, P951 3647 KEAVENEY SM, 1995, J MARKETING, V59, P71 3648 KEAVENEY SM, 2001, J ACAD MARKET SCI, V29, P374 3649 KIM KD, 2005, ENVIRON MANAGE, V36, P1, DOI 10.1007/s00267-004-1089-3 3650 KUMAR N, 1995, J MARKETING RES, V32, P348 3651 LOONEY CA, 2006, DECISION SCI, V37, P205 3652 MALHOTRA Y, 2005, J MANAGE INFORM SYST, V22, P117 3653 MATHIEU JE, 1990, PSYCHOL BULL, V108, P171 3654 MAYER RC, 1995, ACAD MANAGE REV, V20, P709 3655 MEYER JP, 2001, HUMAN RESOURCE MANAG, V11, P299 3656 MORGAN RM, 1994, J MARKETING, V58, P20 3657 NUNNALLY J, 1978, PSYCHOMETRIC THEORY 3658 PARTHASARATHY M, 1998, INFORM SYST RES, V9, P362 3659 PICCOLI G, 2004, DECISION SCI, V35, P423 3660 REICHHELD FF, 1996, HARVARD BUS REV, V74, P56 3661 REICHHELD FF, 2000, HARVARD BUS REV, V78, P105 3662 RUSBULT CE, 1983, J PERS SOC PSYCHOL, V45, P101 3663 RUSBULT CE, 1998, PERS RELATIONSHIP, V5, P357 3664 SALANCIK GR, 1977, ORGAN DYN, V6, P62 3665 SHETH JN, 1995, J ACAD MARKET SCI, V23, P255 3666 VENKATESH V, 2003, MIS QUART, V27, P425 3667 VERHOEF PC, 2002, J ACAD MARKET SCI, V30, P202 3668 WILSON DT, 1995, J ACAD MARKET SCI, V23, P335 3669 YI MY, 2006, DECISION SCI, V37, P393 3670 NR 50 3671 TC 11 3672 PU BLACKWELL PUBLISHING 3673 PI OXFORD 3674 PA 9600 GARSINGTON RD, OXFORD OX4 2DQ, OXON, ENGLAND 3675 SN 0011-7315 3676 J9 DECISION SCI 3677 JI Decis. Sci. 3678 PD AUG 3679 PY 2006 3680 VL 37 3681 IS 3 3682 BP 427 3683 EP 444 3684 PG 18 3685 SC Management 3686 GA 091AD 3687 UT ISI:000240996900005 3688 ER 3689 3690 PT J 3691 AU Xu, LD 3692 Wang, CG 3693 Luo, XC 3694 Shi, ZZ 3695 TI Integrating knowledge management and ERP in enterprise information 3696 systems 3697 SO SYSTEMS RESEARCH AND BEHAVIORAL SCIENCE 3698 LA English 3699 DT Article 3700 DE knowledge management; enterprise information systems; enterprise 3701 resource planning; integration; systems science; systems research 3702 ID SUPPORT 3703 AB Knowledge is considered as an enterprise's invisible assets. Surviving 3704 in today's highly competitive and ever expanding global economy 3705 requires efficiently managing corporate knowledge. Increasing 3706 requirements for extended enterprises have stimulated the integration 3707 of knowledge management (KM) function into ERP systems for knowledge 3708 asset management. So far enterprise information systems such as ERP 3709 systems are developed and implemented for mainly managing physical 3710 assets of an enterprise since 1990s. Due to the fact that both types of 3711 assets need to be properly managed, the integration of KM and ERP 3712 becomes a strategic initiative for providing competitive advantages to 3713 enterprises. This paper discusses how to deploy KM and ERP concurrently 3714 in the framework of enterprise information systems, with a discussion 3715 of the interaction of KM and ERP systems in systems perspectives. 3716 Copyright (c) 2006 John Wiley & Sons, Ltd. 3717 C1 Old Dominion Univ, Dept Informat Technol & Dec Sci, Norfolk, VA 23529 USA. 3718 Northeast Univ, Key Lab Proc Ind Automat, Shenyang, Peoples R China. 3719 Chinese Acad Sci, Comp Technol Inst, Beijing, Peoples R China. 3720 RP Xu, LD, Old Dominion Univ, Dept Informat Technol & Dec Sci, Hampton 3721 Blvd, Norfolk, VA 23529 USA. 3722 EM lxu@odu.edu 3723 CR ADLER PS, 1999, ORGAN SCI, V10, P43 3724 ASH CG, 2003, EUR J OPER RES, V146, P374 3725 BENDOLY E, 2003, INFORM MANAGE-AMSTER, V40, P639 3726 BHATT GD, 2001, J KNOWLEDGE MANAGEME, V5, P68 3727 BOLLOJU N, 2002, DECIS SUPPORT SYST, V33, P163 3728 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 3729 DAVENPORT T, 2000, MISSION CRITICAL REA 3730 DRUCKER P, 1993, POSTCAPITALIST SOC 3731 ERGAZAKIS K, 2002, LECT NOTES ARTIF INT, V2569, P37 3732 GABLE G, 1998, P 9 AUSTR C INF SYST, P227 3733 HUIN SF, 2003, ROBOT CIM-INT MANUF, V19, P409 3734 KENNERLEY M, 2001, INTEGRATED MANUFACTU, V12, P103 3735 KLAUS H, 2000, INFORMATION SYSTEMS, V2, P141 3736 KROGH G, 2000, ENABLING KNOWLEDGE C 3737 LI H, 2000, SYSTEMS RES BEHAV SC, V17, P135 3738 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT 3739 MCDERMOTT R, 2001, J KNOWLEDGE MANAGEME, V5, P76 3740 MCGINNISI T, 2004, ISSUES INFORM SYSTEM, V5, P612 3741 MERTINS K, 2005, INT J PRODUCTION EC 3742 NEWELL S, 2003, INFORMATION ORG, V13, P25 3743 NONAKA I, 1994, ORGAN SCI, V5, P14 3744 NONAKA I, 1995, KNOWLEDGE CREATING C 3745 OLEARY DE, 2002, INT J ACCOUNTING INF, V3, P99 3746 QIU GF, 2003, EXPERT SYST, V20, P187 3747 REGAN S, 1983, COMPUT IND, V4, P243 3748 ROSEMANN M, 2000, P 4 PAC AS C INF SYS 3749 SHAW MJ, 2001, DECIS SUPPORT SYST, V31, P127 3750 SOH C, 2000, COMMUN ACM, V43, P47 3751 TUSHMAN M, 1997, WINNING INNOVATION 3752 VANSTIJN E, 2001, BUSINESS PROCESS MAN, V7, P181 3753 WARFIELD J, 1989, SOC SYSTEMS 3754 XU L, 2005, INTEGRATING KNOWLEDG 3755 XU LD, 1989, SYST RES, V6, P91 3756 XU SY, 2003, COMPUT OPER RES, V30, P877 3757 ZHANG M, 2003, EXPERT SYST, V20, P297 3758 NR 35 3759 TC 11 3760 PU JOHN WILEY & SONS LTD 3761 PI CHICHESTER 3762 PA THE ATRIUM, SOUTHERN GATE, CHICHESTER PO19 8SQ, W SUSSEX, ENGLAND 3763 SN 1092-7026 3764 J9 SYST RES BEHAV SCI 3765 JI Syst. Res. Behav. Sci. 3766 PD MAR-APR 3767 PY 2006 3768 VL 23 3769 IS 2 3770 BP 147 3771 EP 156 3772 DI 10.1002/sres.750 3773 PG 10 3774 SC Management; Social Sciences, Interdisciplinary 3775 GA 042AW 3776 UT ISI:000237500400004 3777 ER 3778 3779 PT J 3780 AU Malhotra, Y 3781 Galletta, D 3782 TI A multidimensional commitment model of volitional systems adoption and 3783 usage behavior 3784 SO JOURNAL OF MANAGEMENT INFORMATION SYSTEMS 3785 LA English 3786 DT Article 3787 DE affective processes; cognitive processes; information systems; 3788 acceptance and use; multidimensional commitment model; personal norms; 3789 psychological attachment; social influence theory; social norms; 3790 systems implementation; user commitment; volitional usage behavior 3791 ID ORGANIZATIONAL COMMITMENT; KNOWLEDGE MANAGEMENT; INFORMATION-SYSTEMS; 3792 USER ACCEPTANCE; TECHNOLOGY; INTERNALIZATION; IDENTIFICATION; 3793 ATTITUDES; CONSTRUCT; SOCIALIZATION 3794 AB In recent years, several organizations have implemented nonmandatory 3795 information and communication systems that escape the conventional 3796 behavioral logic of understanding acceptance and usage from a normative 3797 perspective of compliance with the beliefs of others. Because voluntary 3798 systems require users' volitional behavior, researchers have traced 3799 recent implementation failures to a lack of user commitment. However, 3800 gaps in our understanding of volitional usage behavior and user 3801 commitment have made it difficult to advance theory, research, and 3802 practice on this issue. To validate a proposed research model, 3803 cross-sectional, between-subjects, and within-subjects field data were 3804 collected from 714 users at the time of initial adoption and after six 3805 months of extended use. The model explained between 44.1 percent and 3806 58.5 percent of the variance in adoption and usage behavior based upon 3807 direct effects of user commitment. Findings suggest that user 3808 commitment plays a critical role in the volitional acceptance and usage 3809 of such systems. Affective commitment-that is, internalization and 3810 identification based upon personal norms--exhibits a sustained positive 3811 influence on usage behavior. In contrast, continuance commitment-that 3812 is, compliance based upon social norms-shows a sustained negative 3813 influence from initial adoption to extended use. Theory development 3814 based upon Kelman's social influence framework offers new empirical 3815 insights about system users' commitment and how it affects volitional 3816 usage behavior. 3817 C1 Syracuse Univ, Whitman Sch Management, Syracuse, NY 13244 USA. 3818 RP Malhotra, Y, Syracuse Univ, Whitman Sch Management, Syracuse, NY 13244 3819 USA. 3820 CR *KPMG, 2000, KNOWL MAN RES REP 3821 AJZEN I, 2001, ANNU REV PSYCHOL, V52, P27 3822 ALAVI M, 2001, MIS QUART, V25, P107 3823 ARGYRIS C, 1998, HARVARD BUS REV, V76, P98 3824 BAGOZZI RP, 1980, CAUSAL MODELS MARKET 3825 BECERRAFERNANDEZ I, 2001, J MANAGE INFORM SYST, V18, P23 3826 BECKER TE, 1992, ACAD MANAGE J, V35, P232 3827 BECKER TE, 1995, J MANAGE, V21, P617 3828 BLAU PM, 1964, EXCHANGE POWER SOCIA 3829 BUCHANAN B, 1974, ADM SCI Q, V19, P533 3830 CAMPBELL DT, 1959, PSYCHOL BULL, V56, P81 3831 CHARLES SK, 2002, ONLINE, V26, P22 3832 CHOUDHURY V, 2003, INFORM SYST RES, V14, P291 3833 CHURCHILL GA, 2001, MARKETING RES METHOD 3834 COOKE D, 1997, J VOCAT BEHAV, V49, P252 3835 CRONBACH LJ, 1955, PSYCHOL BULL, V52, P281 3836 DAVENPORT TH, 2000, WORKING KNOWLEDGE OR 3837 DAVIS FD, 1986, TECHNOLOGY ACCEPTANC 3838 DAVIS FD, 1989, MANAGE SCI, V35, P982 3839 DAVIS FD, 1989, MIS QUART, V13, P319 3840 DELONE WH, 2003, J MANAGE INFORM SYST, V19, P9 3841 DEUTSCH M, 1955, J ABNORMAL SOCIAL PS, V51, P629 3842 DILLMAN DA, 2000, MAIL INTERNET SURVEY 3843 DYERG, 2001, KNOWLEDGE MANAGEMENT 3844 EARL M, 2001, J MANAGE INFORM SYST, V18, P215 3845 FISHBEIN M, 1967, READINGS ATTITUDE TH, P477 3846 FRENCH JRP, 1959, STUD SOC POWER, P150 3847 FULK J, 1987, COMMUN RES, V14, P529 3848 GIDDENS A, 1984, CONSTITUTION SOC OUT 3849 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 3850 HARTWICK J, 1994, MANAGE SCI, V40, P440 3851 HELLEMAN CM, 1994, J SOC PSYCHOL, V134, P261 3852 HUFNAGEL EM, 1994, INFORM SYST RES, V5, P48 3853 KASHIMA Y, 1988, J SOC PSYCHOL, V128, P711 3854 KELMAN HC, 1958, J CONFLICT RESOLUT, V2, P51 3855 KELMAN HC, 1961, PUBLIC OPIN QUART, V25, P57 3856 KELMAN HC, 2000, SOCIAL INFLUENCES ET, P11 3857 KIESLER CA, 1969, CONFORMITY 3858 KIRSCH LJ, 1996, ORGAN SCI, V7, P1 3859 LEWIS W, 2003, MIS QUART, V27, P657 3860 MALHOTRA Y, P 36 ANN HAW INT C S 3861 MALHOTRA Y, 1998, THESIS U PITTSBURGH 3862 MALHOTRA Y, 2004, COMMUN ACM, V47, P88 3863 MARKUS ML, 1994, SLOAN MANAGE REV, V35, P11 3864 MELONE NP, 1990, MANAGE SCI, V36, P76 3865 MEYER JP, 1984, J APPL PSYCHOL, V69, P372 3866 MEYER JP, 1997, COMMITMENT WORKSH TH 3867 MOORE GC, 1991, INFORMATION SYSTEMS, V2, P192 3868 MOWDAY RT, 1979, J VOCAT BEHAV, V14, P224 3869 NONAKA I, 1995, KNOWLEDGE CREATING C 3870 NUNNALLY JC, 1994, PSYCHOMETRIC THEORY 3871 OREILLY C, 1986, J APPL PSYCHOL, V71, P492 3872 OREILLY CA, 1991, ACAD MANAGE J, V34, P487 3873 ORLIKOWSKI WJ, 1991, ACCOUNTING MANAGEMEN, V1, P9 3874 PFEFFER J, 1981, POWER ORG 3875 PFEFFER J, 1982, ORG ORG THEORY 3876 PORTER LW, 1974, ORGAN BEHAV HUM PERF, V12, P87 3877 REICHERS AE, 1985, ACAD MANAGE REV, V10, P465 3878 REICHERS AE, 1986, J APPL PSYCHOL, V71, P508 3879 RICE RE, 1991, ADMIN SCI QUART, V36, P219 3880 ROGERS EM, 1995, DIFFUSION INNOVATION 3881 SALANCIK GR, 1978, ADM SCI Q, V23, P224 3882 SCHULTZE U, 2002, MIS QUART, V26, P213 3883 SHELDON ME, 1971, ADM SCI Q, V16, P143 3884 STEIN EW, 1995, INFORM SYST RES, V6, P85 3885 SUSSMAN M, 1982, ACAD MANAGE REV, V7, P177 3886 SUTTON CD, 1993, EDUC PSYCHOL MEAS, V53, P217 3887 THOMPSON RL, 1991, MIS QUART, V15, P125 3888 VANDENBERG RJ, 1994, J MANAGE, V20, P123 3889 VENKATESH V, 2000, MANAGE SCI, V46, P186 3890 VENKATESH V, 2003, MIS QUART, V27, P425 3891 VENKATRAMAN N, 1986, ACAD MANAGE REV, V11, P71 3892 VERTON D, 2002, COMPUTERWORLD 0527, P1 3893 WARSHAW PR, 1980, J MARKETING RES, V17, P153 3894 WEINER Y, 1980, ORGAN BEHAV HUM PREF, V26, P81 3895 WENGER E, 2002, CULTIVATING COMMUNIT 3896 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 3897 ZMUD RW, 1991, INFORMATION SYSTEMS, V3, P149 3898 ZWASS V, 1999, J MANAGEMENT INFORMA, V16, P3 3899 NR 79 3900 TC 11 3901 PU M E SHARPE INC 3902 PI ARMONK 3903 PA 80 BUSINESS PARK DR, ARMONK, NY 10504 USA 3904 SN 0742-1222 3905 J9 J MANAGE INFORM SYST 3906 JI J. Manage. Inform. Syst. 3907 PD SUM 3908 PY 2005 3909 VL 22 3910 IS 1 3911 BP 117 3912 EP 151 3913 PG 35 3914 SC Computer Science, Information Systems; Information Science & Library 3915 Science; Management 3916 GA 945TU 3917 UT ISI:000230525900005 3918 ER 3919 3920 PT J 3921 AU Roda, C 3922 Angehrn, A 3923 Nabeth, T 3924 Razmerita, L 3925 TI Using conversational agents to support the adoption of knowledge 3926 sharing practices 3927 SO INTERACTING WITH COMPUTERS 3928 LA English 3929 DT Article 3930 DE software agents; knowledge sharing; virtual communities; knowledge 3931 management; change management; user modelling 3932 AB In this paper, we present an agent-based system designed to support the 3933 adoption of knowledge sharing practices within communities. The system 3934 is based on a conceptual framework that, by modelling the adoption of 3935 knowledge management practices as a change process, identifies the 3936 pedagogical strategies best suited to support users through the various 3937 stages of the adoption process. Learning knowledge management practices 3938 is seen as a continuous process, taking place at individual and social 3939 level that includes the acquisition of information, as well as the 3940 contextual use of the information acquired. The resulting 3941 community-based system provides each member of the community with an 3942 artificial personal change-management agent capable of guiding users in 3943 the acquisition and adoption of new knowledge sharing practices by 3944 activating personalised and contextualised intervention. (C) 2002 3945 Elsevier Science B.V. All rights reserved. 3946 C1 INSEAD, Ctr Adv Learning Technol, F-77300 Fontainebleau, France. 3947 RP Nabeth, T, INSEAD, Ctr Adv Learning Technol, Bd Constance, F-77300 3948 Fontainebleau, France. 3949 EM claudia.roda@insead.edu 3950 angehrn@insead.edu 3951 thierry.nabeth@insead.edu 3952 liana.razmerita@insead.edu 3953 CR ALAVI M, 1999, P 32 HAW INT C SYST, V15, P275 3954 ANGEHRN A, 1999, P ECIS COP 3955 ANGEHRN A, 2001, P E2001 EBUS EWORK V 3956 ANGEHRN AA, 1997, EUROPEAN MANAGEMENT, V15, P275 3957 BEER N, 2000, HARVARD BUSINESS MAY 3958 BOY GA, 1997, SOFTWARE AGENTS COOP 3959 BRUNER J, 1996, THEORY INSTRUCTION 3960 BRUSH B, 2001, MSRTR200187 MICR RES 3961 BRUSILOVSKY P, 1998, 4 INT C INT TUT SYST 3962 CAPUANO N, 2000, P INT WORKSH AD INT 3963 CAROTENUTO L, 1999, P CHANG PLAC WORKSH 3964 CHEIKES BA, 1995, P CIKM 95 WORKSH INT 3965 CHEN W, 1999, P AIED 99 WORKSH ONT 3966 COHEN M, 2001, J STRATEGIC CHANGE, V10, P139 3967 COHEN PR, 1990, INTENTIONS COMMUNICA, P221 3968 CONTE R, 1995, COGNITIVE SOCIAL ACT 3969 CONTE R, 2001, J ARTIFICIAL SOC SOC, V4, P1 3970 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 3971 DAVIS JR, 1995, P COMP SUPP COLL LEA 3972 DEROIAN F, 2002, RES POLICY, V31, P835 3973 DESANCTIS G, 2001, BUILDING GLOBAL LEAR 3974 DIVITNI M, 1993, P 1993 C ORG COMP SY, P178 3975 DORE L, 2001, WINNING KNOWLEDGE SU 3976 DYER JH, 2000, STRATEGIC MANAGE J, V21, P345 3977 FENSEL D, 2001, IEEE INTELLIGENT MAR 3978 GLANCE N, 2001, P GROUP 2001 BOULD C 3979 GONGLA P, 2001, IBM SYST J, V40, P4 3980 GRANT RM, 1996, ORGAN SCI, V7, P375 3981 HUBERMAN BA, 1996, BEEHIVE SYSTEM COOPE 3982 JAFARI A, 2001, P INT C INT AG LAS V 3983 JANSSEN MA, 2001, J ECON PSYCHOL, V22, P745 3984 JENNINGS NR, 1992, P 10 EUR C AI VIENN, P224 3985 KAMIYA K, 1996, P 6 WWW C PAR FRANC 3986 KARAGIANNIDIS C, 2001, ED SOC TECHNOLOGY J, V4 3987 KOULOPOULOS TM, 1997, CORPORATE INSTINCT B 3988 LAVE J, 1990, SITUATED LEARNING LE 3989 LAVE J, 1991, SITUATED LEARNING CO 3990 LEONARDBARTON D, 1995, WELLSPRINGS KNOWLEDG 3991 LESSER EL, 2001, IBM SYST J, V40, P4 3992 LESTER JC, 1997, P CHI 97, P359 3993 LINTON F, 2000, ED TECHNOLOGY SOC, V3, P62 3994 MALHOTRA Y, 2000, EXECUTIVES J, V16, P5 3995 MALTZ D, 1995, P CHI 95 3996 MAMDANI EH, 1999, NEW GENERATION COMPU, V17 3997 MANZONI JF, 1997, J MANAGEMENT INFORMA, V14, P109 3998 NEAR J, 1993, MANAGING CHANGE CASE, P241 3999 NONAKA I, 1995, KNOWLEDGE CREATING C 4000 OGATA H, 1999, P ED MEDIA 99 AACE P, P119 4001 OREILLY CA, 1997, USING CUTLURE STRATE 4002 PAIVA A, 1996, P UM 96 WORKSH STAND 4003 PLOTKIN H, 1994, DARWING MACHINES NAT 4004 POLLACK ME, 1990, INTENTIONS COMMUNICA, P77 4005 RICH E, 1979, COGNITIVE SCI, V3, P329 4006 RICH E, 1989, USER MODELS DIALOG S, P35 4007 RODA C, 1994, THESIS U LONDON LOND 4008 RODA C, 2001, P 7 INT NETT C FRIB, P931 4009 ROGERS CR, 1969, FREEDOM LEARN 4010 ROGERS EM, 1995, DIFFUSION INNOVATION 4011 ROSCHEISEN M, 1995, D LIB J AUG 4012 ROSCHEISEN M, 1995, P 3 INT WORLD WID WE 4013 SHUTE V, 1994, HDB RES ED COMMUNICA 4014 STUART A, 1996, CIO MAGAZINE 0601 4015 SUMNER T, 1999, P KAW 99 12 WORKSH K 4016 TEECE DJ, 1997, STRATEGIC MANAGE J, V18, P509 4017 VANDENBOSCH B, 1996, J MANAGEMENT INFORMA, V13, P65 4018 VANDURA A, 1971, SOCIAL LEARNING THEO 4019 WANT JH, 1995, MANAGING RADICAL CHA 4020 WENGER E, 1998, COMMUNITIES PRACTICE 4021 NR 68 4022 TC 11 4023 PU ELSEVIER SCIENCE BV 4024 PI AMSTERDAM 4025 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 4026 SN 0953-5438 4027 J9 INTERACT COMPUT 4028 JI Interact. Comput. 4029 PD JAN 4030 PY 2003 4031 VL 15 4032 IS 1 4033 BP 57 4034 EP 89 4035 PG 33 4036 SC Computer Science, Cybernetics; Ergonomics 4037 GA 637CD 4038 UT ISI:000180493300004 4039 ER 4040 4041 PT J 4042 AU Wong, KY 4043 Aspinwall, E 4044 TI Development of a knowledge management initiative and system: A case 4045 study 4046 SO EXPERT SYSTEMS WITH APPLICATIONS 4047 LA English 4048 DT Article 4049 DE knowledge management; implementation; case study; small company 4050 ID STRATEGY 4051 AB As knowledge emerges as the primary strategic resource in the 21st 4052 century, many firms in the manufacturing and service sectors alike are 4053 beginning to introduce and implement Knowledge Management (KM). 4054 Organisations can certainly benefit from its application for enhanced 4055 decision support, efficiency and innovation, thus helping them to 4056 realise their strategic mission. However, KM is an emerging paradigm, 4057 and not many organisations have a clear idea of how to proceed with it. 4058 This paper presents the results of a case study conducted in one 4059 company in the United Kingdom (UK), the major aim being to identify how 4060 it has developed a KM initiative and system. Hopefully, the information 4061 extracted from this study will be beneficial to other organisations 4062 that are attempting to implement KM or to those that are in the throes 4063 of adopting it. (c) 2005 Elsevier Ltd. All rights reserved. 4064 C1 Univ Birmingham, Sch Engn Mech & Mfg Engn, Birmingham B15 2TT, W Midlands, England. 4065 Univ Teknol Malaysia, Dept Mfg & Ind Engn, Fac Mech Engn, Skudai 81310, Malaysia. 4066 RP Aspinwall, E, Univ Birmingham, Sch Engn Mech & Mfg Engn, Birmingham B15 4067 2TT, W Midlands, England. 4068 EM wongky@fkm.utm.my 4069 e.aspinwall@bham.ac.uk 4070 CR *KPMG, 1998, KNOWL MAN RES REP 4071 *OECD, 2000, OECD SMALL MEDIUM EN 4072 ALAVI M, 2001, MIS QUART, V25, P107 4073 APRIL KA, 2002, J KNOWLEDGE MANAGEME, V6, P445 4074 BAKER M, 1997, J KNOWLEDGE MANAGEME, V1, P63 4075 BASSI LJ, 1997, TRAINING DEV, V51, P25 4076 BECKMAN TJ, 1999, KNOWLEDGE MANAGEMENT 4077 BENNETT R, 1999, J KNOWLEDGE MANAGEME, V3, P212 4078 BHATT GD, 2001, J KNOWLEDGE MANAGEME, V5, P68 4079 BOLLINGER AS, 2001, J KNOWLEDGE MANAGEME, V5, P8 4080 BUCKMAN RH, 1998, J BUS STRAT, V19, P11 4081 CIVI E, 2000, MARKETING INTELLIGEN, V18, P166 4082 CLARKE T, 2001, ED TRAINING, V43, P206 4083 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 4084 DAVENPORT TH, 2001, J KNOWLEDGE MANAGEME, V5, P212 4085 DESOUZA KC, 2004, IND MANAGEMENT, V46, P26 4086 FORCADELL FJ, 2002, KNOWLEDGE PROCESS MA, V9, P162 4087 FREY RS, 2001, J MANAGEMENT DEV, V20, P38 4088 GRANT RM, 1991, CALIF MANAGE REV, V33, P114 4089 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 4090 GUPTA B, 2000, IND MANAGE DATA SYST, V100, P17 4091 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 4092 HIBBARD J, 1997, INFORMATION WEEK, V653, P46 4093 HUBER GP, 1991, ORGAN SCI, V2, P88 4094 JARRAR YF, 2002, MANAGERIAL AUDITING, V17, P322 4095 KELLY DT, 2000, THESIS CITY U 4096 LEE G, 2000, ED MEASUREMENT ISSUE, V19, P9 4097 LIEBOWITZ J, 2000, BUILDING ORG INTELLI 4098 LIEBOWITZ J, 2003, KNOWLEDGE PROCESS MA, V10, P254 4099 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 4100 MARTENSSON M, 2000, J KNOWLEDGE MANAGEME, V4, P204 4101 MARTINY M, 1998, ORGAN DYN, V27, P71 4102 MESO P, 2000, J KNOWLEDGE MANAGEME, V4, P224 4103 NEEF D, 1999, MANAGE DECIS, V37, P72 4104 NONAKA I, 1991, HARVARD BUS REV, V69, P96 4105 NONAKA I, 1994, ORGAN SCI, V5, P14 4106 NONAKA I, 1995, KNOWLEDGE CREATING C 4107 ODELL C, 1999, BENCHMARKING INT J, V6, P202 4108 PARIKH M, 2001, ENG MANAGEMENT J, V13, P27 4109 PETRASH G, 1996, EUROPEAN MANAGEMENT, V14, P365 4110 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 4111 ROWLEY J, 1999, LIB MANAGEMENT, V20, P416 4112 SKYRME D, 1997, J KNOWLEDGE MANAGEME, V1, P27 4113 UITBEIJERSE RP, 1999, J KNOWLEDGE MANAGEME, V3, P94 4114 VANDERSPEK R, 1997, KNOWLEDGE MANAGEMENT 4115 WERNERFELT B, 1984, STRATEGIC MANAGE J, V5, P171 4116 WIIG KM, 1997, J KNOWLEDGE MANAGEME, V1, P6 4117 WONG KY, 2004, J INFORM KNOWLEDGE M, V3, P155 4118 WONG KY, 2004, J KNOWLEDGE MANAGEME, V8, P44 4119 NR 49 4120 TC 10 4121 PU PERGAMON-ELSEVIER SCIENCE LTD 4122 PI OXFORD 4123 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 4124 SN 0957-4174 4125 J9 EXPERT SYST APPL 4126 JI Expert Syst. Appl. 4127 PD MAY 4128 PY 2006 4129 VL 30 4130 IS 4 4131 BP 633 4132 EP 641 4133 DI 10.1016/j.eswa.2005.07.012 4134 PG 9 4135 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 4136 Electronic; Operations Research & Management Science 4137 GA 022IH 4138 UT ISI:000236048400008 4139 ER 4140 4141 PT J 4142 AU Shaw, D 4143 Edwards, JS 4144 TI Building user commitment to implementing a knowledge management strategy 4145 SO INFORMATION & MANAGEMENT 4146 LA English 4147 DT Article 4148 DE user commitment; communities of implementation; group workshops; 4149 knowledge management strategy; problem structuring methods 4150 ID INFORMATION TECHNOLOGY; GROUP DECISION; SYSTEMS; ISSUES; NEGOTIATION; 4151 ACCEPTANCE; CREATION; SUPPORT; STYLES; MODEL 4152 AB In the IS literature, commitment is typically considered to involve 4153 organizational or managerial support for a system and not that of its 4154 users. This paper however reports on a field study involving 16 4155 organizations that attempted to build user involvement in developing a 4156 knowledge management strategy by having them design it. Twenty-two 4157 IT-supported group workshops (involving 183 users) were run to develop 4158 action plans for better knowledge management that users would like to 4159 see implemented. Each workshop adopted the same problem structuring 4160 technique to assist group members develop a politically feasible action 4161 plan to which they were psychologically and emotionally dedicated. In 4162 addition to reviewing the problem structuring method, this paper 4163 provides qualitative insight into the factors a knowledge management 4164 strategy should have to encourage user commitment. (c) 2004 Elsevier 4165 B.V. All rights reserved. 4166 C1 Aston Univ, Aston Business Sch, Birmingham B4 7ET, W Midlands, England. 4167 RP Shaw, D, Aston Univ, Aston Business Sch, Birmingham B4 7ET, W Midlands, 4168 England. 4169 EM d.a.shaw@aston.ac.uk 4170 CR ACKERMANN F, 2001, RATIONAL ANAL PROBLE, P43 4171 ALAVI M, 2001, MIS QUART, V25, P107 4172 ASSAD MG, 1979, INFORMATION MANAGEME, P175 4173 BATTAMS R, 2002, THESIS ASTON U BIRMI 4174 BERELSON B, 1952, CONTENT ANAL COMMUNI 4175 BOSTROM RP, 1993, GROUP SUPPORT SYSTEM, P146 4176 CHECKLAND P, 2001, RATIONAL ANAL PROBLE, P61 4177 CHOI B, 2003, INFORM MANAGE-AMSTER, V40, P403 4178 COHEN WM, 1990, ADMIN SCI QUART, V35, P128 4179 CONKLIN J, 2003, WICKED PROBLEMS SOCI 4180 COOPER WH, 1998, SMALL GR RES, V29, P147 4181 DAVIS FD, 1989, MIS QUART, V13, P319 4182 DENNIS AR, 1997, INFORM SYST RES, V8, P203 4183 DESOUZA KC, 2003, INFORM MANAGE-AMSTER, V41, P63, DOI 4184 10.1016/S0378-7206(03)00027-2 4185 DIEHL M, 1991, J PERS SOC PSYCHOL, V61, P392 4186 DRUCKER PF, 1972, CONCEPT CORPORATION 4187 EDEN C, 1998, MAKING STRATEGY JOUR 4188 EDEN C, 2001, GROUP DECIS NEGOT, V10, P119 4189 EDWARDS JS, 2003, J INFORMATION KNOWLE, P135 4190 ENNS HG, 2001, J STRATEGIC INF SYST, V10, P3 4191 FISHBEIN M, 1975, BELIEF ATTITUDE BEHA 4192 FLOYD SW, 1992, ACADEMY MANAGEMENT E, V6, P27 4193 FRIEND J, 2001, RATIONAL ANAL PROBLE, P115 4194 GARVEY B, 2002, KNOWLEDGE MANAGEMENT 4195 GRINYER PH, 2000, J OPERATIONAL RES SO, P21 4196 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 4197 HANSEN MT, 2002, ORGAN SCI, V13, P232 4198 HOLSAPPLE CW, 2002, INFORM MANAGE-AMSTER, V39, P477 4199 HUBER GP, 2001, EUR J INFORM SYST, V10, P72 4200 INKPEN AC, 1996, CALIF MANAGE REV, V39, P123 4201 JACKSON CM, 1997, DECISION SCI, V28, P357 4202 JAIN BA, 2000, INFORM MANAGE, V37, P161 4203 JELASSI MT, 1987, INFORMATION MANAGEME, V13, P143 4204 KORSGAARD MA, 1995, ACAD MANAGE J, V38, P60 4205 LEGRIS P, 2003, INFORM MANAGE-AMSTER, V40, P191 4206 MALHOTRA Y, 2003, P 36 HAW INT C SYST 4207 MCKENZIE J, 2001, J CHANGE MANAGEMENT, P115 4208 MEYER JP, 2001, HUMAN RESOURCE MANAG, V11, P299 4209 MEZIAS JM, 2001, LONG RANGE PLANN, V34, P71 4210 NEWMAN M, 1996, MIS QUART, V20, P23 4211 PARENT M, 2000, INFORM MANAGE, V38, P47 4212 PFEFFER J, 1998, HUMAN EQUATION BUILD 4213 PHILLIPS LD, 1993, J OPER RES SOC, V44, P533 4214 PIDD M, 1996, TOOLS THINKING MODEL 4215 PROBST G, 2000, MANAGING KNOWLEDGE B 4216 RITTEL HWJ, 1973, POLICY SCI, V4, P155 4217 ROSENHEAD J, 2001, RATIONAL ANAL PROBLE 4218 ROTH J, 2002, KNOWLEDGE FACILITATI 4219 SHAW D, 2003, ELECT J KNOWLEDGE MA, P197 4220 SHAW D, 2003, J OPER RES SOC, V54, P692, DOI 4221 10.1057/palgrave.jors.2601568 4222 SHAW D, 2003, J OPER RES SOC, V54, P936, DOI 4223 10.1057/palgrave.jors.2601581 4224 SHAW D, 2004, J OPER RES SOC, V55, P453 4225 SIMON HA, 1976, METHOD APPRAISALS EC, P424 4226 SPRAGUE RH, 1980, MIS Q, V4, P1 4227 SPRAGUE RH, 1982, BUILDING EFFECTIVE D 4228 TUROFF M, 1982, IEEE T COMMUN, V30, P82 4229 ULRICH D, 1998, SLOAN MANAGE REV, V39, P15 4230 VANDERHEIJDEN K, 1998, MANAGERIAL ORG COGNI 4231 VENKATESH V, 1999, MIS QUART, V23, P239 4232 WEINGART LR, 1993, J APPL PSYCHOL, V78, P504 4233 NR 60 4234 TC 10 4235 PU ELSEVIER SCIENCE BV 4236 PI AMSTERDAM 4237 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 4238 SN 0378-7206 4239 J9 INFORM MANAGEMENT 4240 JI Inf. Manage. 4241 PD OCT 4242 PY 2005 4243 VL 42 4244 IS 7 4245 BP 977 4246 EP 988 4247 DI 10.1016/j.im.2004.11.002 4248 PG 12 4249 SC Computer Science, Information Systems; Information Science & Library 4250 Science; Management 4251 GA 961BY 4252 UT ISI:000231638100005 4253 ER 4254 4255 PT J 4256 AU Egea-Lopez, E 4257 Martinez-Sala, A 4258 Vales-Alonso, J 4259 Garcia-Haro, J 4260 Malgosa-Sanahuja, J 4261 TI Wireless communications deployment in industry: a review of issues, 4262 options and technologies 4263 SO COMPUTERS IN INDUSTRY 4264 LA English 4265 DT Review 4266 DE wireless networking technologies and industrial application; 4267 information and communication technology in industry 4268 AB Present basis of knowledge management is the efficient share of 4269 information. The challenges that modem industrial processes have to 4270 face are multimedia information gathering and system integration, 4271 through large investments and adopting new technologies. Driven by a 4272 notable commercial interest, wireless networks like GSM or IEEE 802.11 4273 are now the focus of industrial attention, because they provide 4274 numerous benefits, such as low cost, fast deployment and the ability to 4275 develop new applications. However, wireless nets must satisfy 4276 industrial requisites: scalability, flexibility, high availability, 4277 immunity to interference, security and many others that are crucial in 4278 hazardous and noisy environments. This paper presents a thorough survey 4279 of all this requirements, reviews the existing wireless solutions, and 4280 explores possible matching between industry and the current existing 4281 wireless standards. (C) 2004 Elsevier B.V. All rights reserved. 4282 C1 Polytech Univ Cartagena, Dept Informat Technol & Commun, E-30202 Cartagena, Spain. 4283 RP Garcia-Haro, J, Polytech Univ Cartagena, Dept Informat Technol & 4284 Commun, Campus Muralla Mar S-N, E-30202 Cartagena, Spain. 4285 EM esteban.egea@upct.es 4286 alejandros.martinez@upct.es 4287 javier.vales@upct.es 4288 joang.haro@upct.es 4289 josem.malgosa@upct.es 4290 CR 2002, IND WIR WORKSH IND W 4291 ARRANZ MG, 2001, 12 IEEE INT S PERS I, V2 4292 BEAUBRUN R, 2001, TELEMATICS INFORMATI, V18, P143 4293 BRUNSVIK T, 2000, P IECON, P2425 4294 BUSSLER C, 2003, B2B INTEGRATION 4295 CAVALIERI S, 1998, COMP STAND INTER, V20, P9 4296 DENNEY L, 1999, DOCSIS 1 1 OVERVIEW 4297 DUNLOP J, 1999, DIGITAL MOBILE COMMU 4298 ELLIS J, 2003, VOIC VID DAT NETW CO 4299 FINKENZELLER K, 2000, RFID HDB RADIO FREQU 4300 FLUHRER S, 2001, 8 ANN WORKSH SEL AR 4301 GEIER J, 2002, WIRELESS LANS IMPLEM 4302 GRANTHAM A, 2004, J FORECASTING PLANNI, V36 4303 GRIFFITHS J, 1987, RADIO WAVE PROPAGATI 4304 HAEHNICHE J, 2000, P 2000 IEEE INT WORK, P319 4305 HAY EJ, 1988, JUST TIME BREAKTHROU 4306 HOLMA H, 2002, WCDMA UMTS 4307 KARNIK A, 2000, IEEE INT C PERS WIR, P70 4308 KOUDSI S, 2002, FORTUNE, V145 4309 KOULAMAS C, 2001, 8 IEEE P INT C EM TE, V1, P133 4310 KUMAR S, 2003, TECHNOVATION, V23, P515, DOI 4311 10.1016/S0166-4972(02)00120-7 4312 LEE EA, 1993, DIGITAL COMMUNICATIO 4313 LEE KC, 2001, IEEE INT S IND EL 20, V3, P1484 4314 LIN S, 1982, ERROR CONTROL CODING 4315 MALHOTRA Y, 2003, ADVISORY M DEP EC SO 4316 MOREL P, 1996, 6 IEEE INT S PERS IN, V1, P105 4317 MOULDER J, CELLULAR PHONE ANTEN 4318 OLEARY DE, 2000, ENTERPRISE RESOURCE 4319 RAHNEMA M, 1993, IEEE COMMUN MAG, V31, P92 4320 REDL S, 1995, INTRO GSM 4321 ROBERTS DA, 1993, IEE C SAF CRIT DISTR 4322 SCOTT J, FINAL REPORT MBTC PR 4323 SEGURA V, 2002, GESTION SEGURIDAD PI 4324 SHEIKH K, 2002, MANUFACTURING RESOUR 4325 STALLINGS W, 2000, LOCAL METROPOLITAN A 4326 STALLINGS W, 2002, WIRELESS COMMUNICATI 4327 TANENBAUM AS, 2002, COMPUTER NETWORKS 4328 TREEK D, 2003, ELSEVIERS COMPUTERS, V22, P337 4329 WEBB W, 2000, INTRO WIRELESS LOCAL 4330 YE H, 2000, P AM CONTR C, V4, P2363 4331 ZYREN J, 1999, RELIABILITY IEEE 802 4332 NR 41 4333 TC 10 4334 PU ELSEVIER SCIENCE BV 4335 PI AMSTERDAM 4336 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 4337 SN 0166-3615 4338 J9 COMPUT IND 4339 JI Comput. Ind. 4340 PD JAN 4341 PY 2005 4342 VL 56 4343 IS 1 4344 BP 29 4345 EP 53 4346 DI 10.1016/j.compind.2004.10.001 4347 PG 25 4348 SC Computer Science, Interdisciplinary Applications 4349 GA 889HE 4350 UT ISI:000226433300003 4351 ER 4352 4353 PT J 4354 AU Malhotra, Y 4355 TI Expert systems for knowledge management: crossing the chasm between 4356 information processing and sense making 4357 SO EXPERT SYSTEMS WITH APPLICATIONS 4358 LA English 4359 DT Article 4360 DE expert systems; artificial intelligence; knowledge management; 4361 information systems; information science; business strategy; 4362 discontinuous change; sense making; information processing 4363 ID MACHINE 4364 AB Based on insights from research in information systems, information 4365 science, business strategy and organization science, this paper 4366 develops the bases for advancing the paradigm of Al and expert systems 4367 technologies to account for two related issues: (a) dynamic radical 4368 discontinuous change impacting organizational performance; and (b) 4369 human sense-making processes that can complement the machine learning 4370 capabilities for designing and implementing more effective knowledge 4371 management systems. (C) 2001 Elsevier Science Ltd. All rights reserved. 4372 C1 Florida Atlantic Univ, Ft Lauderdale, FL 33324 USA. 4373 RP Malhotra, Y, Florida Atlantic Univ, 818 NW 89th Ave, Ft Lauderdale, FL 4374 33324 USA. 4375 CR ALBERT S, 1998, MIDRANGE SYSTEM 0907 4376 ANTHES GH, 1991, COMPUTERWORLD, V25, P28 4377 APPLEGATE L, 1988, REVOLUTION REAL TIME, P33 4378 ARGYRIS C, 1994, HARVARD BUSINESS JUL, P77 4379 ARTHUR WB, 1996, HARVARD BUS REV, V74, P100 4380 BAIR J, 1997, FORBES ASAP 0407 4381 BANNISTER D, 1971, INQUIRING MAN THEORY 4382 BANNISTER D, 1986, INQUIRING MAN PSYCHO 4383 BERRY S, 1999, SIGNAL, V54, P29 4384 BRUNER J, 1973, INFORMATION GIVEN ST 4385 BRUNER J, 1986, ACTUAL MINDS POSSIBL 4386 CAMPBELL JD, 1999, J IEST, V42, P11 4387 CHORAFAS DN, 1987, INT J BANK MARKETING, V5, P72 4388 CHURCHMAN CW, 1971, DESIGN INQUIRING SYS 4389 COOPER DJ, 1981, ACCOUNT ORG SOC, V6, P175 4390 DEWEY J, 1933, WE THINK 4391 EISENHARDT KM, 1997, MANAGEMENT TEAMS CAN 4392 GOLDBERG C, 2000, SCI NEWS, V157, P22 4393 GOPAL B, 1995, ECOL ENG, V5, P1 4394 HANNESSON R, 1987, FISH RES, V5, P1 4395 HEDBERG B, 1976, ADM SCI Q, V21, P41 4396 HIBBARD J, 1997, INFORMATION WEE 1023 4397 HUBER GP, 1993, ORG CHANGE REDESIGN 4398 KELLY GA, 1955, PRINCIPLES PERSONAL 4399 KELLY GA, 1963, THEORY PERSONALITY P 4400 KELLY GA, 1969, CLIN PSYCHOL PERSONA, P133 4401 KERR S, 1995, PLANNING REV, P41 4402 KURZWEIL R, 1999, FUTURIST, V33, P16 4403 LANDAU M, 1973, PUBLIC ADM REV NOV, P533 4404 LANDAU M, 1979, PUBLIC ADMIN REV, V39, P148 4405 LEONARD D, 1997, HARVARD BUSINESS JUL 4406 MAGLITTA J, 1995, COMPUTERWORLD, V29, P84 4407 MAGLITTA J, 1996, COMPUTERWORLD 0115, V30 4408 MAHER B, 1969, CLIN PSYCHOL PERSONA 4409 MALHOTRA Y, 1996, P 1 INFORMS C INF SY, P105 4410 MALHOTRA Y, 1997, P 3 AM C INF SYST PH 4411 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 4412 MALHOTRA Y, 1999, J HIGH TECHNOLOGY MA, V10, P79 4413 MALHOTRA Y, 1999, KNOWLEDGE MANAGEMENT, V2, P18 4414 MALHOTRA Y, 2000, EXECUTIVES J, V16, P5 4415 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 4416 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 4417 MARCH JG, 1971, CIVILOKONOMEN MAY, P7 4418 MASON RO, 1973, MANAGE SCI, V19, P475 4419 MATHUR SS, 1997, LONG RANGE PLANNING, V30 4420 MITCHELL TM, 1999, COMMUN ACM, V42, P30 4421 MORRIS CW, 1938, FDN THEORY SIGNS 4422 NADLER DA, 1995, DISCONTINUOUS CHANGE 4423 NONAKA I, 1995, KNOWLEDGE CREATING C 4424 OKA M, 1999, IEEE MICRO, V19, P20 4425 PENTLAND A, 2000, COMMUN ACM, V43, P35 4426 RABKIN B, 1999, NATL UNDERWRITER, P12 4427 RAPP F, 1986, PHILOS TECHNOLOGY, V2 4428 REEVES B, 2000, COMMUN ACM, V43, P65 4429 ROPOHL G, 1986, INFORMATION TECHNOLO, V2 4430 SPIVEY MJ, 2000, CONNECT SCI, V12, P91 4431 STOUT R, 1980, MANAGEMENT CONTROL O 4432 STRAPKO W, 1990, SOFTWARE MAGAZINE, V10, P63 4433 STROMBACH W, 1986, PHILOS TECHNOLOGY, V2 4434 WEICK KE, 1990, INFORMATION COGNITIO 4435 WILLETT S, 1998, COMPUTER RESELLER NE, V800, P1 4436 YOUNG K, 1999, BANKER LONDON, P65 4437 ZELENY M, 1987, HUM SYST MANAGE, V7, P59 4438 NR 63 4439 TC 10 4440 PU PERGAMON-ELSEVIER SCIENCE LTD 4441 PI OXFORD 4442 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 4443 SN 0957-4174 4444 J9 EXPERT SYST APPL 4445 JI Expert Syst. Appl. 4446 PD JAN 4447 PY 2001 4448 VL 20 4449 IS 1 4450 BP 7 4451 EP 16 4452 PG 10 4453 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 4454 Electronic; Operations Research & Management Science 4455 GA 397PH 4456 UT ISI:000166703700002 4457 ER 4458 4459 PT J 4460 AU Castaneda, JA 4461 Munoz-Leiva, F 4462 Luque, T 4463 AF Castaneda, J. Alberto 4464 Munoz-Leiva, Francisco 4465 Luque, Teodoro 4466 TI Web Acceptance Model (WAM): Moderating effects of user experience 4467 SO INFORMATION & MANAGEMENT 4468 LA English 4469 DT Article 4470 DE Internet experience; website experience; website acceptance; Technology 4471 Acceptance Model; free-content website 4472 ID INFORMATION-TECHNOLOGY USAGE; INDIVIDUAL-DIFFERENCES; DIGITAL 4473 LIBRARIES; ONLINE; BEHAVIOR; MOTIVATION; EXTENSION; ATTITUDE; ADOPTION; 4474 SITE 4475 AB Our study empirically examined how Davis's Technology Acceptance Model 4476 (TAM) helped managers predict a user's intention to revisit a website 4477 and how this changed over time as a user gained experience of the 4478 Internet and the website. The user's experience of the website played a 4479 moderating role. For less experienced users, perceived ease of use was 4480 found to be a more important factor in deciding to revisit the website, 4481 whereas perceived usefulness had more effect on more experienced users. 4482 Thus, web designers can identify and remove web factors that hinder 4483 user acceptance and address underlying obstacles to post-adoption usage. 4484 The novelty of the study consisted in applying TAM to a free-content 4485 website while considering the moderating effects of Internet and 4486 website experience. Significant practical implications can be derived 4487 from the results. (c) 2007 Elsevier B.V. All rights reserved. 4488 C1 Univ Granada, Fac Ciencias Econ & Empresariales, Dept Mkt & Market Res, E-18071 Granada, Spain. 4489 RP Castaneda, JA, Univ Granada, Fac Ciencias Econ & Empresariales, Dept 4490 Mkt & Market Res, Campus Univ Cartuja SN, E-18071 Granada, Spain. 4491 EM jalberto@ugr.es 4492 CR ATKINSON M, 1997, DATA BASE ADV INF SY, V28, P53 4493 BANDURA A, 1982, AM PSYCHOL, V37, P122 4494 BHATTACHERJEE A, 2000, IEEE T SYST MAN CY A, V30, P411 4495 BHATTACHERJEE A, 2001, DECIS SUPPORT SYST, V32, P201 4496 BHATTACHERJEE A, 2004, MIS QUART, V28, P229 4497 BOOMSMA A, 2001, STRUCTURAL EQUATION, P139 4498 BRUNER GC, 2000, J ADVERTISING RES, V40, P35 4499 BRUNER GC, 2002, Q J ELECT COMMERCE, V3, P163 4500 BURNS KS, 2000, P AM AC ADV E LANS M, P9 4501 CASTANEDA JA, 2004, P 33 EMAC EUR MARK A, V6, P18 4502 CHAN SC, 2004, J GLOB INF MANAG, V12, P21 4503 CHAU PYK, 2002, INFORM MANAGE, V39, P297 4504 CHEN QM, 1999, J ADVERTISING RES, V39, P27 4505 CHEN S, 1999, DUAL PROCESS THEORIE 4506 DAVIS FD, 1989, MANAGE SCI, V35, P982 4507 DAVIS FD, 1989, MIS QUART, V13, P319 4508 DAVIS FD, 1992, J APPL SOC PSYCHOL, V22, P1111 4509 DOLAN G, 2004, INT J CONSUMER STUDI, V28, P147 4510 FAZIO RH, 1982, J EXPT SOCIAL PSYCHO, V18, P339 4511 GEFEN D, 1997, MIS QUART, V21, P389 4512 GEFEN D, 2003, IEEE T ENG MANAGE, V50, P1 4513 GEFEN D, 2003, MIS QUART, V27, P51 4514 HOFFMAN DL, 1996, J MARKETING, V60, P50 4515 HONG WY, 2001, J MANAGE INFORM SYST, V18, P97 4516 HSU CL, 2004, INFORM MANAGE-AMSTER, V41, P853, DOI 4517 10.1016/j.im.2003.08.014 4518 HU PJH, 2003, INFORM MANAGE-AMSTER, V41, P227, DOI 4519 10.1016/S0378-7206(03)00050-8 4520 HUANG LJ, 2003, J COMPUT INFORM SYST, V44, P93 4521 JARVENPAA SL, 1999, J COMPUTER MEDIATED, V5 4522 JARVENPAA SL, 2000, INFORMATION TECHNOLO, V1, P45 4523 JOHNSON EJ, 2003, J MARKETING, V67, P62 4524 KARAHANNA E, 1999, MIS QUART, V23, P183 4525 KING WR, 2006, INFORM MANAGE-AMSTER, V43, P740, DOI 4526 10.1016/j.im.2006.05.003 4527 KOUFARIS M, 2002, INFORM SYST RES, V13, P205 4528 KOUFARIS M, 2002, INT J ELECTRON COMM, V6, P115 4529 LEE Y, 2003, COMMUNICATIONS ASS I, V12, P752 4530 LI DH, 2004, J COMPUT INFORM SYST, V44, P1 4531 MA Q, 2004, J ORG END USER COMPU, V16, P59 4532 MALHOTRA Y, 1999, P 32 HAW INT C SYST, P1 4533 MATHIESON K, 1991, INFORMATION SYSTEMS, V2, P173 4534 MATHWICK C, 2002, J INTERACTIVE MARKET, V16, P40 4535 MOORE GC, 1991, INFORMATION SYSTEMS, V2, P192 4536 NOVAK TP, 2003, J CONSUM PSYCHOL, V13, P3 4537 ONG CS, 2004, INFORM MANAGE-AMSTER, V41, P795, DOI 4538 10.1016/j.im.2003.08.012 4539 PAVLOU PA, 2003, INT J ELECTRON COMM, V7, P69 4540 PAVLOU PA, 2006, MIS QUART, V30, P115 4541 SANCHEZFRANCO MJ, 2005, INTERNET RES, V15, P21, DOI 4542 10.1108/10662240510577069 4543 SCALISE A, 2000, DRUG STORE NEWS, V22, P29 4544 SHANG RA, 2005, INFORM MANAGE-AMSTER, V42, P401, DOI 4545 10.1016/j.im.2004.01.009 4546 SHIH HP, 2004, INFORM MANAGE-AMSTER, V41, P719, DOI 4547 10.1016/j.im.2003.08.009 4548 SIEGEL L, 2000, PHARM EXECUTIVE, V20, P140 4549 SISMEIRO C, 2004, J MARKETING RES, V41, P306 4550 TAYLOR S, 1995, INFORM SYST RES, V6, P144 4551 TEO TSH, 1999, OMEGA-INT J MANAGE S, V27, P25 4552 THONG JYL, 2002, INT J HUM-COMPUT ST, V57, P215, DOI 10.1006/ijhc.1024 4553 THORBJORNSEN H, 2002, J INTERACTIVE MARKET, V16, P17 4554 VANDERHEIJDEN H, 2003, INFORM MANAGE-AMSTER, V40, P541 4555 VENKATESH V, 2000, MANAGE SCI, V46, P186 4556 VENKATESH V, 2003, MIS QUART, V27, P425 4557 WOLFINBARGER M, 2001, CALIF MANAGE REV, V43, P34 4558 NR 59 4559 TC 9 4560 PU ELSEVIER SCIENCE BV 4561 PI AMSTERDAM 4562 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 4563 SN 0378-7206 4564 J9 INFORM MANAGEMENT 4565 JI Inf. Manage. 4566 PD JUN 4567 PY 2007 4568 VL 44 4569 IS 4 4570 BP 384 4571 EP 396 4572 DI 10.1016/j.im.2007.02.003 4573 PG 13 4574 SC Computer Science, Information Systems; Information Science & Library 4575 Science; Management 4576 GA 195SP 4577 UT ISI:000248432300003 4578 ER 4579 4580 PT J 4581 AU Horst, M 4582 Kuttschreuter, M 4583 Gutteling, JM 4584 AF Horst, Mark 4585 Kuttschreuter, Margot 4586 Gutteling, Jan M. 4587 TI Perceived usefulness, personal experiences, risk perception and trust 4588 as determinants of adoption of e-government services in The Netherlands 4589 SO COMPUTERS IN HUMAN BEHAVIOR 4590 LA English 4591 DT Article 4592 DE e-services; e-government; risk perception; trust; structural equation 4593 modelling 4594 ID USER ACCEPTANCE; TECHNOLOGY; BEHAVIOR; MODEL 4595 AB Recently Dutch government, as well as many other governments around the 4596 world, has digitized a major portion of its public services. With this 4597 development electronic services finally arrive at the transaction 4598 level. The risks of electronic services on the transactional level are 4599 more profound than at the informational level. The public needs to 4600 trust the integrity and 'information management capacities' of the 4601 government or other involved organizations, as well as trust the 4602 infrastructure and those managing the infrastructure. In this process, 4603 the individual citizen will have to decide to adopt the new electronic 4604 government services by weighing its benefits and risks. In this paper, 4605 we present a study which aims to identify the role of risk perception 4606 and trust in the intention to adopt government e-services. 4607 In January 2003, a sample of 238 persons completed a questionnaire. The 4608 questionnaire tapped people's intention to adopt e-government 4609 electronic services. Based on previous research and theories on 4610 technology acceptance, the questionnaire measured perceived usefulness 4611 of e-services, risk perception, worry, perceived behavioural control, 4612 subjective norm, trust and experience with e-services. Structural 4613 equation modelling was used to further analyze the data (Amos) and to 4614 design a theoretical model predicting the individual's intention to 4615 adopt e-services., This analysis showed that the perceived usefulness 4616 of electronic services in general is the main determinant of the 4617 intention to use e-government services. Risk perception, personal 4618 experience.. perceived behavioural control and subjective norm were 4619 found to significantly predict the perceived usefulness of electronic 4620 services in general, while trust in e-government was the main 4621 determinant of the perceived usefulness of e-government services. (c) 4622 2006 Elsevier Ltd. All rights reserved. 4623 C1 Univ Twente, Dept Commun Studies, Fac Behav Sci, NL-7500 AE Enschede, Netherlands. 4624 RP Kuttschreuter, M, Univ Twente, Dept Commun Studies, Fac Behav Sci, POB 4625 217, NL-7500 AE Enschede, Netherlands. 4626 EM Margot.Kuttschreuter@utwente.nl 4627 J.M.Gutteling@utwente.nl 4628 CR AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 4629 DAVIS FD, 1989, MANAGE SCI, V35, P982 4630 DAVIS FD, 1989, MIS QUART, V13, P319 4631 EVANGELIDIS A, 2002, LECT NOTES COMPUT SC, V2456, P395 4632 FEATHERMAN MS, 2002, P 8 AM C INF SYST DA 4633 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 4634 GEFEN D, 2000, P 8 AM C INF SYST BO 4635 GEORGE JF, 2002, INTERNET RES, V12, P165 4636 MALHOTRA Y, 1999, P 32 HAW INT C SYST 4637 MAYER RC, 1995, ACAD MANAGE REV, V20, P709 4638 MILLOY M, 2002, P INF SCI IT ED C, P1093 4639 PAVLOU PA, 2002, P AC MAN C DENV COL 4640 SITKIN SB, 1995, ACAD MANAGE J, V38, P1573 4641 SLOVIC P, 2004, RISK ANAL, V24, P311 4642 THAENS M, 2004, IT MONITOR FEB, P11 4643 VENKATESH V, 2000, MANAGE SCI, V46, P186 4644 WANG YD, 2005, COMPUT HUM BEHAV, V21, P105, DOI 4645 10.1016/j.chb.2003.11.008 4646 WARKENTIN M, 2002, ELECT MARKETS, V12, P157 4647 NR 18 4648 TC 9 4649 PU PERGAMON-ELSEVIER SCIENCE LTD 4650 PI OXFORD 4651 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 4652 SN 0747-5632 4653 J9 COMPUT HUM BEHAV 4654 JI Comput. Hum. Behav. 4655 PD JUL 4656 PY 2007 4657 VL 23 4658 IS 4 4659 BP 1838 4660 EP 1852 4661 DI 10.1016/j.chb.2005.11.003 4662 PG 15 4663 SC Psychology, Multidisciplinary; Psychology, Experimental 4664 GA 154GV 4665 UT ISI:000245495800008 4666 ER 4667 4668 PT J 4669 AU Gonzalez, R 4670 Gasco, J 4671 Llopis, J 4672 AF Gonzalez, Reyes 4673 Gasco, Jose 4674 Llopis, Juan 4675 TI Information systems outsourcing: A literature analysis 4676 SO INFORMATION & MANAGEMENT 4677 LA English 4678 DT Review 4679 DE information systems; outsourcing; literature review 4680 ID ELECTRONIC COMMERCE RESEARCH; SOFTWARE-DEVELOPMENT; 4681 DEVELOPMENT-PROJECTS; TRANSACTION COST; EMPIRICAL LITERATURE; MIS 4682 RESEARCH; TECHNOLOGY; ISSUES; MANAGEMENT; SUCCESS 4683 AB Outsourcing has become one of the strategies adopted by businesses to 4684 manage their IS. During the last few years, the use of outsourcing has 4685 resulted in an increase in the volume of literature devoted to it. We 4686 decided therefore to analyse the literature with the aim of identifying 4687 the main topics, the methodologies most often applied and the authors 4688 and countries that have contributed most to the area of IS outsourcing. 4689 We also intended to offer suggestions on improving research in this 4690 field. The paper thus provides a review of articles about IS 4691 outsourcing published in the most prestigious journals of the IS area 4692 and journals of Management or Business. (c) 2006 Elsevier B.V. All 4693 rights reserved. 4694 C1 Univ Alicante, Dept Business Org, Alicante 03080, Spain. 4695 RP Gonzalez, R, Univ Alicante, Dept Business Org, San Vicente Raspeig, 4696 Alicante 03080, Spain. 4697 EM mr.gonzalez@ua.es 4698 jl.gasco@ua.es 4699 juan.llopis@ua.es 4700 CR ADELEYE BC, 2004, INT J INFORM MANAGE, V24, P167, DOI 4701 10.1016/j.ijinfomgt.2003.10.004 4702 AGRAWAL M, 2005, DECIS SUPPORT SYST, V4, P20 4703 AKOMODE OJ, 1998, LOGISTICS INFORM MAN, V11, P114 4704 ALAVI M, 1992, J MANAGEMENT INFORMA, V8, P45 4705 ALAVI M, 1992, MIS QUART, V16, P95 4706 ALLEN D, 2002, EUR J INFORM SYST, V11, P159, DOI 4707 10.1057/palgrave/ejis/3000425 4708 ALTINKEMER K, 1994, INT J INFORM MANAGE, V14, P252 4709 ANG S, 1997, ORGAN SCI, V8, P235 4710 ANG S, 1998, MIS QUART, V22, P535 4711 ANG S, 2001, MIS QUART, V25, P321 4712 APTE UM, 1995, MANAGE SCI, V41, P1250 4713 APTE UM, 1997, J INFORM TECHNOL, V12, P289 4714 ARNETT KP, 1994, INFORM MANAGE, V26, P179 4715 AUBERT BA, 1996, INFORM MANAGE, V30, 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WHANG SJ, 1992, MANAGE SCI, V38, P307 4904 WHITMAN ME, 1999, INFORM SYST RES, V10, P99 4905 WILLCOCKS L, 1995, INT J INFORM MANAGE, V15, P333 4906 WILLCOCKS L, 1995, LONG RANGE PLANN, V28, P59 4907 WILLCOCKS L, 1996, EUR J INFORM SYST, V5, P143 4908 WILLCOCKS LP, 1998, EUR J INFORM SYST, V7, P29 4909 WONG BK, 1995, INFORMATION MANAGEME, V29, P141 4910 YANG CA, 2000, INT J INFORM MANAGE, V20, P225 4911 YIN RK, 1981, ADM SCI Q, V26, P58 4912 NR 190 4913 TC 9 4914 PU ELSEVIER SCIENCE BV 4915 PI AMSTERDAM 4916 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 4917 SN 0378-7206 4918 J9 INFORM MANAGEMENT 4919 JI Inf. Manage. 4920 PD OCT 4921 PY 2006 4922 VL 43 4923 IS 7 4924 BP 821 4925 EP 834 4926 DI 10.1016/j.im.2006.07.002 4927 PG 14 4928 SC Computer Science, Information Systems; Information Science & Library 4929 Science; Management 4930 GA 101CB 4931 UT ISI:000241715400003 4932 ER 4933 4934 PT C 4935 AU Van Rijsoort, J 4936 Zhang, JF 4937 TI Participatory resource monitoring as a means for promoting social 4938 change in Yunnan, China 4939 SO BIODIVERSITY AND CONSERVATION 4940 LA English 4941 DT Proceedings Paper 4942 DE China; locally-based monitoring; participatory monitoring; perceptions; 4943 process approach; social change; Yunnan 4944 ID CONSERVATION; MANAGEMENT; COMMUNITY 4945 AB Recent international forest policies stimulate involvement of 4946 communities in forest management as a strategy to improve biodiversity 4947 conservation and the quality of local livelihoods. Increasingly, the 4948 role of local people in monitoring forest resources is also 4949 acknowledged. This paper presents a participatory resources monitoring 4950 (PRM) system developed and implemented by representatives of 12 4951 villages, six each within and adjacent to two nature reserves in 4952 Yunnan, China. The short-term objectives are to monitor resource and 4953 wildlife abundance, resource use, wildlife damage to crops, and land 4954 use. Main methods used by the village monitoring team are: (1) 4955 observation through forest walk, (2) village interview, and (3) market 4956 survey. Monitoring is implemented throughout the year to fit in the 4957 daily work of villagers. Staff from the nature reserve or forestry 4958 bureau provide support by visiting the villages several days per year. 4959 Results indicate that participatory monitoring is a valuable tool for 4960 villagers to engage in self- owned management actions. We discuss how 4961 monitoring is also a process which could lead to social change. Based 4962 on narratives we suggest that participatory monitoring builds trust 4963 between stakeholders, changes perceptions and attitudes and leads to 4964 more democratic and transparent decision-making. In discussing 4965 accuracy, we argue that all stakeholders perceive and interpret nature 4966 differently based on different worldviews, knowledge systems, values 4967 and beliefs. We argue that if participatory monitoring is to be 4968 sustainable, community-based monitoring-preferably linked to scientific 4969 monitoring and patrolling-should be designed as a discursive 4970 institution where the process of building social capital and 4971 inter-actor learning is extremely important. Finally, we briefly 4972 reflect upon efforts to scale up participatory monitoring. 4973 C1 Wageningen Univ, Dept Environm Sci, Forest & Nat Conservat Policy Grp, NL-6700 AH Wageningen, Netherlands. 4974 Yunnan Acad Forestry, Res Inst Econ Forests, Kunming 650205, Peoples R China. 4975 RP Van Rijsoort, J, Wageningen Univ, Dept Environm Sci, Forest & Nat 4976 Conservat Policy Grp, POB 342, NL-6700 AH Wageningen, Netherlands. 4977 EM jvanrijsoort@casema.nl 4978 CR AGRAWAL A, 1999, WORLD DEV, V27, P629 4979 AMBROSEOJI B, 2002, INT C PART ASS MON E 4980 BECKER CD, 2005, BIODIVERS CONSERV, V14, P2695, DOI 4981 10.1007/s10531-005-8402-1 4982 BERGER PL, 1981, SOCIAL CONSTRUCTION 4983 BLISS J, 2001, J SUSTAIN FORESTRY, V12, P143 4984 DANIELSEN F, 2005, BIODIVERS CONSERV, V14, P2507, DOI 4985 10.1007/s10531-005-8375-0 4986 DUPAR M, 2002, ENV LIVELIHOODS LOCA 4987 ESTRELLA M, 1998, WHO COUNTS REALITY P 4988 FISHER RJ, 1995, COLLABORATIVE MANAGE 4989 GUIJT I, 1998, 31 PLA IIED, P28 4990 KELLERT SR, 2000, SOC NATUR RESOUR, V13, P705 4991 LAWRENCE A, 2002, INT C PART ASS MON E 4992 LAWRENCE A, 2002, POLICY IMPLICATIONS 4993 LAWRENCE A, 2003, UNEP WORLD CONSERVAT 4994 LEACH M, 2002, ADAPTIVE MANAGEMENT, P66 4995 LI ZB, 1999, UNPUB PRELIMINARY IN 4996 MALHOTRA Y, 2001, EXPERT SYST APPL, V20, P7 4997 SABEL CF, 1994, HDB EC SOCIOLOGY 4998 SCHANZ H, 2002, FOREST POLICY ECON, V4, P269 4999 SHEIL D, 2001, CONSERV BIOL, V15, P1179 5000 VANRIJSOORT J, TAKING STOCK NATURE 5001 VANRIJSOORT J, 2002, INT C PART ASS MON E 5002 WIERSUM KF, 1997, PLURALISM SUSTAINABL, P365 5003 WILSHUSEN PR, 2002, SOC NATUR RESOUR, V15, P17 5004 WONG J, 2002, INT C PART ASS MON E 5005 XU J, 2001, IMPACT DECENTRALISAT 5006 ZHUO PY, 2000, PRELIMINARY INTEGRAT 5007 NR 27 5008 TC 9 5009 PU SPRINGER 5010 PI DORDRECHT 5011 PA VAN GODEWIJCKSTRAAT 30, 3311 GZ DORDRECHT, NETHERLANDS 5012 SN 0960-3115 5013 J9 BIODIVERS CONSERV 5014 JI Biodivers. Conserv. 5015 PD OCT 5016 PY 2005 5017 VL 14 5018 IS 11 5019 BP 2543 5020 EP 2573 5021 DI 10.1007/s10531-005-8377-y 5022 PG 31 5023 SC Biodiversity Conservation; Ecology; Environmental Sciences 5024 GA 974WS 5025 UT ISI:000232622700002 5026 ER 5027 5028 PT J 5029 AU Hwang, YJ 5030 TI Investigating enterprise systems adoption: uncertainty avoidance, 5031 intrinsic motivation, and the technology acceptance model 5032 SO EUROPEAN JOURNAL OF INFORMATION SYSTEMS 5033 LA English 5034 DT Article 5035 DE informal control; enterprise systems; sociotechnical design; TAM 5036 ID STRUCTURAL EQUATION MODELS; INFORMATION TECHNOLOGY; PERCEIVED EASE; ERP 5037 IMPLEMENTATION; USER ACCEPTANCE; INNOVATION CHARACTERISTICS; 5038 CONSEQUENCES; ANTECEDENTS; PERFORMANCE; FRAMEWORK 5039 AB Enterprise systems are gaining interest from both practitioners and 5040 researchers because of their potential linkages to organizational and 5041 individual user's productivity. Information systems ( IS) researchers 5042 have been investigating the implementation and adoption issues of 5043 enterprise systems based on the organizational IS management 5044 perspectives. However, there are few papers that investigate enterprise 5045 systems management and implementation issues based on the informal 5046 control mechanisms, although the enterprise systems are control tools 5047 in the organization. Specifically, this paper applies Enterprise 5048 Resource Planning (ERP) adoption and implementation to the informal 5049 controls, such as cultural control and self-control, which can be 5050 viewed as a tacit perspective in knowledge management. Uncertainty 5051 avoidance and perceived enjoyment are used as informal controls in the 5052 ERP implementation in this paper, and are linked to the technology 5053 acceptance variables to investigate the relationships among them. 5054 Sociotechnical design, organizational control mechanism, knowledge 5055 management, and individual motivation are reviewed to support this 5056 potential linkage in the model. Field data via the online survey of ERP 5057 systems user group ( n = 101) are analyzed with partial least squares 5058 and supported our hypotheses. Uncertainty avoidance cultural control 5059 and intrinsic motivation as self-control are the important antecedents 5060 of ERP systems adoption. Furthermore, the result helps the systems 5061 manager understand that informal controls should be applied to the ERP 5062 systems implementation to enhance tacit and social aspects of IS 5063 management. 5064 C1 Depaul Univ, Sch Accountancy, Chicago, IL 60604 USA. 5065 Depaul Univ, MIS, Chicago, IL 60604 USA. 5066 RP Hwang, YJ, Depaul Univ, Sch Accountancy, 1 E Jackson Blvd, Chicago, IL 5067 60604 USA. 5068 EM yhwang1@depaul.edu 5069 CR AGARWAL R, 1997, DECISION SCI, V28, P557 5070 AGARWAL R, 2000, MIS QUART, V24, P665 5071 AJZEN I, 1980, UNDERSTANDING ATTITU 5072 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 5073 AKKERMANS H, 2002, EUR J INFORM SYST, V11, P35 5074 ALMUDIMIGH A, 2001, EUR J INFORM SYST, V10, P216 5075 AMOAKOGYAMPAH K, 2004, INFORM MANAGE-AMSTER, V41, P731, DOI 5076 10.1016/j.im.2003.08.010 5077 ASH CG, 2003, EUR J INFORM SYST, V12, P297 5078 BAGCHI K, 2003, P AM C INF SYST, P957 5079 BARCLAY D, 1995, TECHNOLOGY STUDIES, V2, P285 5080 BOLLEN K, 1991, PSYCHOL BULL, V110, P305 5081 CHAN CYN, 2001, EMPIRICAL INVESTIGAT 5082 CHIN WW, 1998, MODERN METHODS BUSIN, P295 5083 CHIN WW, 1998, PLS GRAPH VERSION 2 5084 CHUNG J, 2004, INFORM MANAGE-AMSTER, V41, P869, DOI 5085 10.1016/j.im.2003.08.016 5086 COMPEAU D, 1999, MIS QUART, V23, P145 5087 CSIKSZENTMIHALY.M, 1990, FLOW PSYCHOL OPTIMAL 5088 DAVIS FD, 1989, MIS QUART, V13, P319 5089 DAVIS FD, 1992, J APPL SOC PSYCHOL, V22, P1111 5090 DAVISON R, 2002, COMMUN ACM, V45, P109 5091 DECI EL, 1985, INTRINSIC MOTIVATION 5092 DERHEIJDEN H, 2004, MIS Q, V28, P695 5093 DEVARAJ S, 2002, INFORM SYST RES, V13, P316 5094 DORFMAN PW, 1988, ADV INT COMP MANAGEM, V3, P127 5095 EISENHARDT KM, 1985, MANAGE SCI, V31, P134 5096 FALK RF, 1992, PRIMER SOFT MODELING 5097 FORD DP, 2003, IEEE T ENG MANAGE, V50, P8, DOI 10.1109/TEM.2002.808265 5098 FORNELL C, 1981, J MARKETING RES, V18, P39 5099 FORNELL C, 1982, J MARKETING RES, V19, P440 5100 FOWLER M, 2003, NEW METHODOLOGIES 5101 GEFEN D, 2000, COMMUNICATIONS AIS, V4 5102 GEFEN D, 2004, J MANAGE INFORM SYST, V21, P263 5103 GHANI J, 1991, P 12 INT C INF SYST 5104 GHANI JA, 1994, J PSYCHOL, V128, P381 5105 GROVER V, 1995, J MANAGEMENT INFORMA, V12, P1 5106 HACKBARTH G, 2003, INFORM MANAGE-AMSTER, V40, P221 5107 HANSETH O, 2001, DATA BASE ADV INF SY, V32, P34 5108 HOFFER JA, 2004, MODERN SYSTEMS ANAL 5109 HOFFMAN T, 1999, COMPUTERWORLD 1011 5110 HOFSTEDE G, 1980, CULTURES CONSEQUENCE 5111 HOGG MA, 2000, ACAD MANAGE REV, V25, P121 5112 HOPWOOD A, 1974, ACCOUNTING HUMAN BEH 5113 IGBARIA M, 1997, INFORM MANAGE, V32, P113 5114 IRANI Z, 2002, EUR J INFORM SYST, V11, P74 5115 JAWORSKI BJ, 1988, J MARKETING, V52, P23 5116 KARAHANNA E, 1999, INFORM MANAGE, V35, P237 5117 KIRSCH LJ, 1997, ACCOUNTING MANAGEMEN, V6, P191 5118 KIRSCH LJ, 1997, INFORM SYST RES, V8, P215 5119 KIRSCH LJ, 2000, FRAMING DOMAINS IT M, P285 5120 KOHLI R, 2004, MIS QUART, V28, P363 5121 LEGIS P, 2003, INFORMATION MANAGEME, V40, P191 5122 LIANG HG, 2004, COMMUN ACM, V47, P69 5123 LUCAS HC, 1999, DECISION SCI, V30, P291 5124 MALHOTRA Y, 2002, KNOWLEDGE MAPPING MA, P1 5125 MALHOTRA Y, 2004, P AM C INF SYST NEW 5126 MANZ CC, 1987, ADMIN SOC, V191, P3 5127 MARAKAS GM, 2000, INT J HUMAN COMPUTER, V45, P529 5128 MARQUES JM, 1998, J PERS SOC PSYCHOL, V75, P976 5129 MARTINSONS MG, 2004, COMMUN ACM, V47, P65 5130 MCCOY S, IN PRESS J GLOBAL IN 5131 MCCOY S, 2002, THESIS U PITTSBURGH 5132 MCCOY S, 2005, COMMUNICATIONS AIS, V15, P211 5133 MEYER JW, 1977, AM J SOCIOL, V83, P340 5134 MOORE GC, 1991, INFORMATION SYSTEMS, V2, P192 5135 OUCHI WG, 1979, MANAGE SCI, V25, P833 5136 PANAGIOTIDIS P, 2001, EUR J INFORM SYST, V10, P135 5137 ROGERS E, 1983, DIFFUSION INNOVATION 5138 SIA SK, 2002, DATA BASE ADV INF SY, V33, P23 5139 SMITH GD, 1981, HARVARD BUS REV, V59, P164 5140 SOH C, 2000, COMMUN ACM, V43, P47 5141 STEFANOU CJ, 2001, EUR J INFORM SYST, V10, P204 5142 STOUT R, 1980, MANAGEMENT CONTROL O 5143 STRAUB D, 2002, J GLOB INF MANAG, V10, P13 5144 TAJFEL H, 1972, INTRO PSYCHOL SOCIAL, V1, P272 5145 TARAFDAR M, 2003, J GLOBAL INFORMATION, V6, P31 5146 TAYLOR S, 1995, INFORM SYST RES, V6, P144 5147 THOMPSON JD, 1967, ORG ACTION 5148 TORNATZKY LG, 1982, IEEE T ENG MANAGE, V29, P28 5149 VENKATESH V, 1996, DECISION SCI, V27, P451 5150 VENKATESH V, 1999, MIS QUART, V23, P239 5151 VENKATESH V, 2000, INFORM SYST RES, V11, P342 5152 VENKATESH V, 2000, INT J HUM-COMPUT ST, V52, P991 5153 VENKATESH V, 2002, DECISION SCI, V33, P297 5154 WEBSTER J, 1997, DATA BASE ADV INF SY, V28, P63 5155 WILKINS AL, 1983, ADMIN SCI QUART, V28, P468 5156 WILLIAMSON OE, 1995, T COST EC 5157 WOLD H, 1982, 2ND GENERATION MULTI, V1, P325 5158 YI MY, 2003, INFORM SYST RES, V14, P146 5159 YI MY, 2003, INT J HUM-COMPUT ST, V59, P431, DOI 5160 10.1016/S0171-5819(03)00114-9 5161 NR 89 5162 TC 9 5163 PU PALGRAVE PUBLISHERS LTD 5164 PI BASINGSTOKE 5165 PA BRUNEL RD BLDG, HOUNDMILLS, BASINGSTOKE RG21 6XS, HANTS, ENGLAND 5166 SN 0960-085X 5167 J9 EUR J INFOR SYST 5168 JI Eur. J. Inform. Syst. 5169 PD JUN 5170 PY 2005 5171 VL 14 5172 IS 2 5173 BP 150 5174 EP 161 5175 DI 10.1057/palgrave.ejis.3000532 5176 PG 12 5177 SC Computer Science, Information Systems 5178 GA 942TG 5179 UT ISI:000230304800005 5180 ER 5181 5182 PT J 5183 AU Carbonara, N 5184 TI Information and communication technology and geographical clusters: 5185 opportunities and spread 5186 SO TECHNOVATION 5187 LA English 5188 DT Article 5189 DE information and communication technology; geographical clusters; 5190 E-business models; value-creating processes 5191 ID MARKETS 5192 AB The widespread adoption of information and communication technologies 5193 (ICTs) characterising the recent competitive scenario has been of great 5194 interest to researchers and practitioners. Many studies have been 5195 carried out to provide answers to different questions concerning, for 5196 example, the impact of ICTs on organisations. the role of ICTs in the 5197 economic development, the opportunities given by ICTs' adoption to SMEs. 5198 In this paper, the opportunities provided by the adoption and 5199 implementation of ICT solutions in a particular SME-intensive 5200 productive. environment, the geographical cluster, are examined. To 5201 this end, first the ICT capabilities and their effects on the 5202 value-creating processes characterising a generic supply chain are 5203 analysed. Subsequently, the analysis is contextualised to geographical 5204 clusters in order to identify the more appropriate ICTs for cluster 5205 firms. 5206 Finally, the actual ICTs' spread within the Italian industrial 5207 districts is examined. (C) 2003 Elsevier Ltd. All rights reserved. 5208 C1 Politecn Bari, DIMEG, I-70126 Bari, Italy. 5209 RP Carbonara, N, Politecn Bari, DIMEG, Viale Japigia 182, I-70126 Bari, 5210 Italy. 5211 EM ncarbonara@poliba.it 5212 CR 2001, DISTRETTI PRODUTTIVI 5213 *EUR, 2002, ECOMM EUR 5214 *IDC, 2000, ADOPTION INTERNET SM 5215 *OECD, 1998, SMES EL COMM 5216 *OECD, 2001, OECD SCI TECHN IND S 5217 ALBINO V, 1998, P C OPP CAMB TECN MO 5218 AMIN A, 1993, EMBEDDED FIRM SOCIOE 5219 BARNEY JB, 1986, ORGANIZATIONAL ECON 5220 BARTEZZAGHI E, 1994, NUOVI MODELLI IMPRES 5221 BECATTINI G, 1992, IND DISTRICTS INTER 5222 BELLANDI M, 1989, MODELLI LOCALI SVILU 5223 BELUSSI F, 2002, P DRUID SUMM C IND D 5224 BRAMANTI A, 1997, DINAMICA SISTEMI PRO 5225 CAMAGNI R, 1989, EC POLITICA IND, V64, P209 5226 CARBONARA N, UNPUB INT J PRODUCT 5227 CARBONARA N, UNPUB TECHNOVATION 5228 CARBONARA N, 2001, 6 ANN C LOG RES NETW 5229 CARBONARA N, 2002, ENTREP REGION DEV, V14, P229, DOI 5230 10.1080/08985620210136027 5231 CHILD J, 1989, SVILUPPO ORGANIZZAZI, V107, P99 5232 CIBORRA C, 1989, TECNOLOGIE COORDINAM 5233 CORO G, 1999, HUMAN SYSTEMS MANAGE, V18, P117 5234 DAVENPORT TH, 1990, SLOAN MANAGE REV, V31, P11 5235 DAVENPORT TH, 1993, PROCESS INNOVATION R 5236 DIMARIA E, 2000, DISTRETTI IND TECNOL 5237 ENRIGHT M, 1995, COORDINATION INFORMA 5238 GANDOLFI VB, 1988, ARREE SISTEMA INTERN 5239 GAROFOLI G, 1981, INDUSTRIA, V3, P391 5240 GRABHER G, 1993, EMBEDDED FIRM SOCIOE 5241 GURBAXANI V, 1991, COMMUN ACM, V34, P59 5242 LAUBACHER RJ, 2 SCENARIOS 21 CENTU 5243 MAILLAT D, 1995, REG STUD, V29, P251 5244 MALHOTRA Y, 1993, ROLE INFORMATION TEC 5245 MALONE TW, 1987, COMMUN ACM, V30, P484 5246 MALONE TW, 1988, OPER RES, V36, P421 5247 ORDANINI A, 2001, INTERNET ECOMMERCE D 5248 PANICCIA I, 1999, HUMAN SYSTEMS MANAGE, V18, P141 5249 PIONE M, 1984, 2 IND DIVIDE POSSIBI 5250 PORTER M, 1985, COMPETITIVE ADVANTAG 5251 PORTER M, 1985, HARVARD BUSINESS REV 5252 PORTER M, 2001, STRATEY INTERNET, P63 5253 PORTER ME, 1998, HARVARD BUS REV, V76, P77 5254 RABELOTTI R, 1995, WORLD DEV, V3, P29 5255 RAGAZZI E, 2002, P 13 AILG C LEEC 7 8 5256 RAYPORT JF, 1995, HARVARD BUS REV, V73, P75 5257 RULLANI E, 1997, TECNOLOGIE CHE GENER 5258 SILVESTRELLI S, 1984, IMPRESA IND 5259 TIMMERS P, 1999, ELECT COMMERCE STRAT 5260 VENKATRAMAN N, 1998, SLOAN MANAGE REV, V40, P33 5261 NR 48 5262 TC 9 5263 PU ELSEVIER SCI LTD 5264 PI OXFORD 5265 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 5266 SN 0166-4972 5267 J9 TECHNOVATION 5268 JI Technovation 5269 PD MAR 5270 PY 2005 5271 VL 25 5272 IS 3 5273 BP 213 5274 EP 222 5275 DI 10.1016/S0166-4972(03)00095-6 5276 PG 10 5277 SC Engineering, Industrial; Management; Operations Research & Management 5278 Science 5279 GA 890AX 5280 UT ISI:000226485200005 5281 ER 5282 5283 PT J 5284 AU Mcaulay, L 5285 Doherty, N 5286 Keval, N 5287 TI The stakeholder dimension in information systems evaluation 5288 SO JOURNAL OF INFORMATION TECHNOLOGY 5289 LA English 5290 DT Article 5291 ID BENEFITS 5292 AB This study used an earlier critique of the cultural sciences for 5293 exploring the ideological basis for the evaluation of outsourcing. 5294 Questionnaire and interview responses are presented. These incorporate 5295 a range of evaluative criteria, which together represent an indicative 5296 list of the benefits and risks of outsourcing. The paper initially 5297 suggests that different stakeholders might be impacted on in different 5298 ways by benefits and risks. It is suggested that information technology 5299 outsourcing evaluation might thus be partial and not neutral in its 5300 impact on stakeholders. However, the differences and similarities 5301 between stakeholders suggest a subtle interplay of ideological concerns 5302 that does not totally deny the interests of all but the dominant 5303 stakeholders. Although the evaluation may be partial this does not deny 5304 the potential for those who might be presumed to be disadvantaged for 5305 making personal gains. However, in making personal gains, an ideology 5306 based on economic interests is furthered, thus occluding the 5307 opportunity for autonomous and responsible engagement with the process 5308 of evaluation. 5309 C1 Univ Loughborough, Sch Business, Loughborough LE11 3TU, Leics, England. 5310 RP Mcaulay, L, Univ Loughborough, Sch Business, Ashby Rd, Loughborough 5311 LE11 3TU, Leics, England. 5312 CR ARNOLD PJ, 1998, ACCOUNT ORG SOC, V23, P129 5313 BARSKY NP, 1999, ACCOUNTING AUDITING, V12, P583 5314 BEST S, 1991, POSTMODERN THEORY 5315 BOTTOMORE T, 1984, FRANKFURT SCH 5316 BRUNSSON N, 1985, IRRATIONAL ORG IRRAT 5317 BUTLER J, 2000, WINNING OUTSOURCING 5318 CROSS J, 1995, HARVARD BUS REV, V73, P95 5319 CURRIE WL, 1995, MANAGEMENT STRATEGY 5320 DRURY C, 2000, MANAGEMENT COST ACCO 5321 EAGLETON T, 1994, IDEOLOGY 5322 EARL MJ, 1996, SLOAN MANAGE REV, V37, P26 5323 FARBEY B, 1992, J INFORMATION TECHNO, V7, P109 5324 FARBEY B, 1999, J STRATEGIC INF SYST, V8, P189 5325 GEUSS R, 1981, IDEA CRITICAL THEORY 5326 HABERMAS J, 1972, KNOWLEDGE HUMAN INTE 5327 HARRE R, 1998, SINGULAR SELF INTRO 5328 HELD D, 1980, INTRO CRITICAL THEOR 5329 HUBER RL, 1993, HARVARD BUS REV, V71, P121 5330 KAPLAN RS, 1998, ADV MANAGEMENT ACCOU 5331 KHANDPUR NK, 1997, DELIVERING WORLD CLA 5332 KING WR, 2000, INFORM MANAGE, V37, P323 5333 LACITY MC, 1993, INFORMATION SYSTEMS 5334 LACITY MC, 1995, HARVARD BUS REV, V73, P85 5335 LACITY MC, 1995, INFORMATION SYSTEMS 5336 LANGEARD E, 1995, INT J SERV IND MANAG, V6, P3 5337 LAW I, 1999, HARNESSING OUTSOURCI 5338 LEDERER AL, 1995, J INFORM TECHNOL, V10, P159 5339 LYYTINEN K, 1992, CRITICAL MANAGEMENT, P159 5340 MACINTOSH NB, 1991, CRITICAL ACCOUNTS, P153 5341 MCAULAY L, 1992, BRIT J MANAGE, V3, P101 5342 MEPHAM J, 1994, CAPITAL, P211 5343 MILES MB, 1994, QUALITATIVE DATA ANA 5344 NGWENYAMA OK, 1997, MIS QUART, V21, P145 5345 PFEFFER J, 1981, POWER ORG 5346 SARGENT LT, 1972, CONT POLITICAL IDEOL 5347 SINGER AE, 1994, OMEGA-INT J MANAGE S, V22, P221 5348 SMITHSON S, 1998, EUR J INFORM SYST, V7, P158 5349 WALSHAM G, 1991, EUR J INFORM SYST, V1, P83 5350 WILLCOCKS LP, 1998, STRATEGIC SOURCING I 5351 WILLCOCKS LP, 1999, J STRATEGIC INF SYST, V8, P285 5352 WILSON A, 2001, UK INT GAAP 5353 NR 41 5354 TC 9 5355 PU ROUTLEDGE 5356 PI HANTS 5357 PA CUSTOMER SERVICES DEPT, RANKINE RD, BASINGSTOKE, HANTS RG24 8PR, ENGLAND 5358 SN 0268-3962 5359 J9 J INFORM TECHNOL 5360 JI J. Inf. Technol. 5361 PD DEC 5362 PY 2002 5363 VL 17 5364 IS 4 5365 BP 241 5366 EP 255 5367 DI 10.1080/0268396022000017734 5368 PG 15 5369 SC Computer Science, Information Systems; Information Science & Library 5370 Science; Management 5371 GA 637MU 5372 UT ISI:000180516800006 5373 ER 5374 5375 PT J 5376 AU Applen, JD 5377 TI Technical communication, knowledge management, and XML 5378 SO TECHNICAL COMMUNICATION 5379 LA English 5380 DT Article 5381 AB Describes how technical communicators can become invoved in knowledge 5382 management. 5383 Examines how, technical communicators can teach organizations to 5384 design, access, and contribute to databases; alert them to new 5385 information; and facilitate trust and sharing. 5386 C1 Univ Cent Florida, Orlando, FL 32816 USA. 5387 RP Applen, JD, Univ Cent Florida, Orlando, FL 32816 USA. 5388 CR APPLEN JD, 2001, IEEE T PROF COMMUN, V44, P202 5389 CLARK A, 1992, RIGHT TOOLS JOB WORK 5390 CONWAY S, 2002, COMMUNICATION 0113 5391 DAVENPORT T, 1998, WORKING KNOWLEDGE 5392 DICK K, 2000, XML MANAGERS GUIDE 5393 DUTTA S, 2001, KNOWLEDGE MANAGEMENT, P284 5394 FUJIMURA JH, 1987, SOC STUD SCI, V17, P257 5395 GRIESEMER J, 1992, RIGHT TOOLS JOB WORK, P47 5396 JOHNSONEILOLA J, 1996, ELECT LIT WORKPLACE, P115 5397 JOHNSONEILOLA J, 1996, TECH COMMUN, V5, P245 5398 JOHNSONEILOLA J, 1999, 3 KEYS PAST HIST TEC, P197 5399 JORDAN K, 1992, RIGHT TOOLS JOB WORK, P77 5400 KUHN T, 1970, STRUCTURE SCI REVOLU 5401 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 5402 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT, P2 5403 MIREL B, 1996, ELECT LIT WORKPLACE, P91 5404 MITMAN G, 1992, RIGHT TOOLS JOB WORK, P172 5405 OCONNOR BC, 1996, EXPLORATIONS INDEXIN, P55 5406 PAN SL, 2001, KNOWLEDGE MANAGEMENT, P426 5407 PRICE J, 1997, IEEE T PROFESSIONAL, V40, P69 5408 REICH R, 1991, WORK NATIONS PREPARI 5409 RUPPEL CP, 2001, IEEE T PROF COMMUN, V44, P37 5410 SELFE C, 1994, COLL COMPOS COMMUN, V45, P481 5411 SIMON SH, 2001, XML ECOMMERCE SOLUTI 5412 SLACK JD, 1993, J BUSINESS TECHNICAL, V7, P12 5413 WICK C, 2000, TECH COMMUN, V47, P515 5414 ZACK M, 2001, KNOWLEDGE MANAGEMENT, P16 5415 NR 27 5416 TC 9 5417 PU SOC TECHNICAL COMMUNICATION 5418 PI ARLINGTON 5419 PA 901 NORTH STUART ST, STE 904, ARLINGTON, VA 22203 USA 5420 SN 0049-3155 5421 J9 TECH COMMUN 5422 JI Tech. Commun. 5423 PD AUG 5424 PY 2002 5425 VL 49 5426 IS 3 5427 BP 301 5428 EP 313 5429 PG 13 5430 SC Communication 5431 GA 577PZ 5432 UT ISI:000177071700004 5433 ER 5434 5435 PT J 5436 AU Kini, RB 5437 Rominger, A 5438 Vijayaraman, BS 5439 TI An empirical study of software piracy and moral intensity among 5440 university students 5441 SO JOURNAL OF COMPUTER INFORMATION SYSTEMS 5442 LA English 5443 DT Article 5444 AB Software piracy, an unethical and illegal behavior, is pervading 5445 today's society. In a few recent studies, some scholars have argued 5446 that to decrease software piracy, it is more important to raise the 5447 level of moral intensity regarding software piracy than establishing a 5448 reward - punishment structure for following institutional compliance. 5449 In this study, authors developed a survey questionnaire and 5450 administered to about 800 undergraduate and graduate business students 5451 from two Midwestern state universities, to study the relationship 5452 between the level of moral intensity and eleven demographic variables. 5453 The results obtained were mixed. The most interesting results that were 5454 obtained are that moral intensity of software piracy is not affected by 5455 the use of computer, experience with computers or task orientation. The 5456 propensity toward moral intensity is affected by general demographic 5457 variables. 5458 C1 Indiana Univ NW, Gary, IN 46408 USA. 5459 Univ Akron, Akron, OH 44325 USA. 5460 RP Kini, RB, Indiana Univ NW, Gary, IN 46408 USA. 5461 CR *SOFTL, 1997, SOFTW PIR STAT 5462 ATHEY S, 1993, J BUS ETHICS, V12, P350 5463 ATHEY S, 1994, J SYSTEMS MANAGE OCT 5464 ATHEY T, 1987, COMPUTERS INFORMATIO 5465 BANERJEE D, 1992, THESIS U ARKANSAS FA 5466 COHEN EG, 1992, P INT ASS COMP INF S, P53 5467 CONNER KR, 1991, MANAGE SCI, V37, P125 5468 DEJOIE RG, 1991, ETHICAL ISSUES IS 5469 EINING MM, 1992, ETHICAL ISSUES IS 5470 KINI RB, 1997, P ASS MAN C MONTR CA 5471 KOHLBERG L, 1969, HDB SOCIALIZATION TH 5472 LANE PL, 1996, P ANN DEC SCI I C OR 5473 LOGSDON JM, 1994, J BUS ETHICS, V13, P849 5474 MALHOTRA Y, 1994, J SYSTEMS MANAGE JUN 5475 PEACE GA, 1997, J COMPUTER INFOR FAL, P94 5476 REST J, 1986, MORAL DEV ADV RES TH 5477 SHIM JP, COMP STUDY UNAUTHORI 5478 SIMPSON PM, 1994, J BUS ETHICS, V13, P431 5479 SIMS RR, 1996, J BUS ETHICS, V15, P839 5480 SOLOMON SL, 1990, J COMPUTER INFORMATI, V30, P40 5481 NR 20 5482 TC 9 5483 PU INT ASSOC COMPUTER INFO SYSTEM 5484 PI STILLWATER 5485 PA OKLAHOMA ST UNIV COLLEGE OF BUSINESS, STILLWATER, OK 74078 USA 5486 SN 0887-4417 5487 J9 J COMPUT INFORM SYST 5488 JI J. Comput. Inf. Syst. 5489 PD SPR 5490 PY 2000 5491 VL 40 5492 IS 3 5493 BP 62 5494 EP 72 5495 PG 11 5496 SC Computer Science, Information Systems 5497 GA 299WM 5498 UT ISI:000086220900010 5499 ER 5500 5501 PT J 5502 AU Zantout, H 5503 Marir, F 5504 TI Document management systems from current capabilities towards 5505 intelligent information retrieval: an overview 5506 SO INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 5507 LA English 5508 DT Article 5509 DE information technology; information management; document management 5510 systems; information retrieval 5511 AB Documents circulating in paper form are increasingly being substituted 5512 by its electronic equivalent in the modern office today so that any 5513 stored document can be retrieved whenever needed later on. The office 5514 worker is already burdened with information overload, so effective and 5515 efficient retrieval facilities become an important factor affecting 5516 worker productivity. This paper first reviews the features of current 5517 document management systems with varying facilities to manage, store 5518 and retrieve either reference to documents or whole documents. 5519 Information retrieval databases, groupware products and workflow 5520 management systems are presented as developments to handle different 5521 needs, together with the underlying concepts of knowledge management. 5522 The two problems of worker finiteness and worker ignorance remain 5523 outstanding, as they are only partially addressed by the 5524 above-mentioned systems. The solution lies in a shift away from pull 5525 technology where the user has to actively initiate the request for 5526 information towards push technology, where available information is 5527 automatically delivered without user intervention. Intelligent 5528 information retrieval agents are presented as a solution together with 5529 a marketing scenario of how they can be introduced. (C) 1999 Elsevier 5530 Science Ltd. All rights reserved. 5531 C1 Kingston Univ, Object Distribut & Knowledge Engn Grp, Dept Comp Sci & Elect Syst, Kingston upon Thames KT1 2EE, Surrey, England. 5532 RP Zantout, H, Kingston Univ, Object Distribut & Knowledge Engn Grp, Dept 5533 Comp Sci & Elect Syst, Penrhyn Rd, Kingston upon Thames KT1 2EE, 5534 Surrey, England. 5535 CR 1996, MICROSOFT EXCHANGE S 5536 *WORKFL MAN COAL M, 1994, GLOSS WORKFL MAN COA 5537 AACKER DA, 1995, STRATEGIC MARKET MAN 5538 ANGUS J, 1998, KNOWLEDGE MANAGEMENT 5539 BORCHARDT GC, 1994, THINKING LINES COMPU 5540 BREUKER J, 1994, COMMONKADS LIB EXPER 5541 BROOKES R, 1997, MARKETING RES TODAY, V25, P96 5542 BUSSLER C, 1994, P 3 WORKSH EN TECHN, P81 5543 CIBORRA C, 1996, GROUPWARE TEAMWORK 5544 CICHOCKI A, 1998, WORKFLOW PROCESS AUT 5545 DARNTON G, 1997, BUSINESS PROCESS ANA 5546 DAVENPORT TH, 1997, INFORMATION ECOLOGY 5547 DAVENPORT TH, 1997, KNOWLEDGE PROCESS MA, V4, P187 5548 DOSWELL A, 1990, OFFICE AUTOMATION 5549 FISCHER L, 1995, WORKFLOW PARADIGM 5550 FOLEY J, 1997, KNOWLEDGE WHATEVER F 5551 HIBBARD J, 1997, ERNST YOUNG DEPLOYS 5552 KHOSHAFIAN S, 1995, INTRO GROUPWARE WORK 5553 KOEPCKE B, 1996, SALES MARKETING ENTE 5554 KOULOPOULOS TM, 1995, ELECT DOCUMENT MANAG 5555 KWAHK KY, 1998, INT J INFORM MANAGE, V18, P443 5556 LANCASTER WF, 1993, INFORMATION RETRIEVA 5557 LLOYD P, 1996, TRANSFORMING ORG GR 5558 LYNN G, 1997, MARKETING LETT 5559 MALHOTRA Y, 1998, J QUALITY PARTICIPAT 5560 MULLER JP, 1997, INTELLIGENT AGENTS, V3 5561 NILSON TH, 1995, CHAOS MARKETING 5562 NWANA HS, 1997, SOFTWARE AGENTS SOFT 5563 POLLITT AS, 1989, INFORMATION STORAGE 5564 REZGUI Y, 1998, P CIB WORK COMM W78, P373 5565 SALTON G, 1989, AUTOMATIC TEXT PROCE 5566 SPROULL L, 1991, CONNECTIONS NEW WAYS 5567 THUROW L, 1994, HEAD HEAD 5568 WAKAYAMA T, 1998, INFORMATION PROCESS 5569 WILLETT P, 1988, DOCUMENT RETRIEVAL S, V3 5570 ZANTOUT H, 1997, SYST INT 97 C P PRAG 5571 NR 36 5572 TC 9 5573 PU ELSEVIER SCI LTD 5574 PI OXFORD 5575 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 5576 SN 0268-4012 5577 J9 INT J INFORM MANAGE 5578 JI Int. J. Inf. Manage. 5579 PD DEC 5580 PY 1999 5581 VL 19 5582 IS 6 5583 BP 471 5584 EP 484 5585 PG 14 5586 SC Information Science & Library Science 5587 GA 259NZ 5588 UT ISI:000083901100004 5589 ER 5590 5591 PT C 5592 AU Sanin, C 5593 Szczerbicki, E 5594 Toro, C 5595 AF Sanin, Cesar 5596 Szczerbicki, Edward 5597 Toro, Carlos 5598 TI An OWL ontology of set of experience knowledge structure 5599 SO JOURNAL OF UNIVERSAL COMPUTER SCIENCE 5600 LA English 5601 DT Proceedings Paper 5602 DE knowledge acquisition; knowledge representation formalism and method; 5603 artificial intelligence; information systems applications; semantic 5604 networks 5605 AB Collecting, distributing and sharing knowledge in a knowledge-explicit 5606 way is a significant task for any company. However, collecting 5607 decisional knowledge in the form of formal decision events as the 5608 fingerprints of a company is an utmost advance. Such decisional 5609 fingerprint is called decisional DNA. Set of experience knowledge 5610 structure can assist on accomplishing this purpose. In addition, 5611 Ontology-based technology applied to set of experience knowledge 5612 structure would facilitate distributing and sharing companies' 5613 decisional DNA. Such possibility would assist in the development of an 5614 e-decisional community, which will support decision-makers on their 5615 overwhelming job. The purpose of this paper is to explain the 5616 development of. an OWL decisional Ontology built upon set of 5617 experience, which would make decisional DNA, that is, explicit 5618 knowledge of formal decision events, a useful element in multiple 5619 systems and technologies, as well as in the construction of the 5620 e-decisional community. 5621 C1 Univ Newcastle, Newcastle, NSW 2308, Australia. 5622 RP Sanin, C, Univ Newcastle, Newcastle, NSW 2308, Australia. 5623 EM Cesar.Maldonadosanin@Newcastle.edu.au 5624 Edward.Szczerbicki@Newcastle.edu.au 5625 ctoro@vicomtech.es 5626 CR AWAD E, 2004, KNOWLEDGE MANAGEMENT 5627 BRANDT SC, 2006, P 16 EUR S COMP AID 5628 COAKES E, 2003, KNOWLEDGE MANAGEMENT 5629 DAVIS R, 1993, AI MAG, V14, P17 5630 DEVEAU D, 2002, COMPUTING CANADA, V28, P14 5631 DRUCKER P, 1995, POST CAPITALIST EXEC 5632 FERRUCCI D, 2004, IBM SYST J, V43, P455 5633 GOLDRATT EM, 1986, GOAL 5634 GRUBER TR, 1995, INT J HUM-COMPUT ST, V43, P907 5635 LLOYD JW, 2003, LOGIC LEARNING LEARN 5636 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 5637 MILLER KR, 2002, BIOLOGY 5638 NOBLE D, 1998, P FUSION 98 INT C 5639 NONAKA I, 1995, KNOWLEDGE CREATING C 5640 POSADA J, 2005, P INT C KNOWL INT IN, V3681 5641 PROTEGE, 2005, STANFORD MED INFORM 5642 RAMOS J, 2004, SURVEY ONTOLOGY BASE 5643 REWERSE, 2005, ONTOLOGY DRIVEN VISU 5644 RYU W, 2004, DNA COMPUTING 5645 SANIN C, 2004, KNOWLEDGE MANAGEMENT, P79 5646 SANIN C, 2005, FDN CONTROL MANAGEME, V3, P95 5647 SANIN C, 2005, LECT NOTES ARTIF INT, V3681, P946 5648 SANIN C, 2006, CYBERNET SYST, V37, P97, DOI 10.1080/01969720500425046 5649 SANIN C, 2006, INT J ENTERPRISE INF, V2, P45 5650 SANIN C, 2006, LECT NOTES ARTIF INT, V4251, P663 5651 SATTLER U, 2006, DESCRIPTION LOGIC RE 5652 SCHATZ B, 2004, P APIEMS 5 AS PAC IN 5653 SHAW MLG, 1992, NEW PSYCHOL, P23 5654 SMITHERS T, 2004, P EUR WORKSH INT KNO 5655 TSOUKAS H, 2004, ORG KNOWLEDGE SYSTEM 5656 WATSON JD, 1953, NATURE, V171, P737 5657 NR 31 5658 TC 8 5659 PU SPRINGER 5660 PI NEW YORK 5661 PA 233 SPRING STREET, NEW YORK, NY 10013 USA 5662 SN 0948-695X 5663 J9 J UNIVERS COMPUT SCI 5664 JI J. Univers. Comput. Sci. 5665 PY 2007 5666 VL 13 5667 IS 2 5668 BP 209 5669 EP 223 5670 PG 15 5671 SC Computer Science, Software Engineering; Computer Science, Theory & 5672 Methods 5673 GA 172OQ 5674 UT ISI:000246814000008 5675 ER 5676 5677 PT J 5678 AU Rezgui, Y 5679 AF Rezgui, Yacine 5680 TI Knowledge systems and value creation - An action research investigation 5681 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 5682 LA English 5683 DT Article 5684 DE knowledge management systems; value analysis; social control; change 5685 management; information systems; construction industry 5686 ID INFORMATION-SYSTEMS; MANAGEMENT-SYSTEM; VIRTUAL TEAMS; INNOVATION; 5687 COMMUNICATION; PERSPECTIVE 5688 AB Purpose - The paper aims to explore the role of knowledge management 5689 systems (KMS) in promoting value creation in the construction sector. 5690 Design/methodology/approach - An action research methodology using a 5691 multiple case study approach, which includes participant observation 5692 and semi-structured interviews. 5693 Findings - The findings indicate that KMS promote value creation when 5694 they embed and nurture the social conditions that bind and bond team 5695 members together. Also, to be effective KMS should be incorporated 5696 within a change management programme that promotes a "participatory" 5697 type of culture while taking into account the team-based structure and 5698 discipline-oriented nature of the construction industry. Therefore, 5699 much more consideration should be given to organisational change issues 5700 prior to deployment of KMS. 5701 Research limitations/implications - The study is limited to 5702 organisations from the construction industry, but can be generalised to 5703 organisations from other sectors that exhibit similar characteristics. 5704 Practical implications - The findings can be used to guide management 5705 teams in deploying KMS to foster value creation as part of a wider 5706 change management programme. 5707 Originality/value - While related research tends to adopt an 5708 objectivist or subjectivist approach to knowledge management (W, the 5709 present research argues that a third approach is required where issues 5710 related to technology, culture, and organisation must be blended 5711 successfully to address complex organisational barriers to effective KM 5712 leading to value creation. 5713 C1 Univ Salford, Informat Res Inst, Salford M5 4WT, Lancs, England. 5714 RP Rezgui, Y, Univ Salford, Informat Res Inst, Salford M5 4WT, Lancs, 5715 England. 5716 EM y.rezgui@salford.ac.uk 5717 CR ALAVI M, 2001, MIS QUART, V25, P107 5718 ARANDA DA, 2002, IND MANAGE DATA SYST, V102, P289, DOI 5719 10.1108/02635570210428320 5720 AVISON D, 1999, COMMUN ACM, V42, P94 5721 BECERRAFERNANDEZ I, 2001, J MANAGE INFORM SYST, V18, P23 5722 BORGHOFFUM, 1998, INFORM TECHNOLOGY KN 5723 BROWN JS, 1998, CALIF MANAGE REV, V40, P90 5724 BURRELL G, 1979, SOCIOLOGICAL PARADIG 5725 CARLSSON SA, 1996, P 4 EUR C INF SYST L, P1067 5726 CHOO CW, 2000, MASTERING INFORMATIO, P245 5727 CHOY CS, 2006, IND MANAGE DATA SYST, V106, P917, DOI 5728 10.1108/02635570610688850 5729 COHEN D, 2001, GOOD COMPANY SOCIAL 5730 CRAMTON CD, 2001, ORGAN SCI, V12, P346 5731 DANCHEV A, 2006, IND MANAGE DATA SYST, V106, P953, DOI 5732 10.1108/02635570610688878 5733 DAVENPORT TH, 1998, WORKING KNOWLEDGE 5734 EARL M, 2001, J MANAGE INFORM SYST, V18, P215 5735 FERRIS C, 2003, COMMUN ACM, V46, P31 5736 GOLDFARB RJ, 2001, ORE GEOL REV, V18, P1 5737 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 5738 HUSEBY T, 2003, IND MANAGEMENT DATA, V102, P17 5739 HUYSMAN M, 2006, J INF TECHNOL, V21, P40, DOI 5740 10.1057/palgrave.jit.2000053 5741 JARVENPAA SL, 1999, ORGAN SCI, V10, P791 5742 JU TL, 2006, IND MANAGE DATA SYST, V106, P855, DOI 5743 10.1108/02635570610671524 5744 KAYWORTH T, 2000, EUROPEAN MANAGEMENT, V18, P183 5745 KOLSH H, 2001, COGNOS CONSORTIUM 5746 LEE SM, 2002, IND MANAGE DATA SYST, V102, P17 5747 LESSER E, 1999, KNOWLEDGE COMMUNITIE, P123 5748 LESSER E, 2000, KNOWLEDGE SOCIAL CAP 5749 LIN C, 2005, IND MANAGE DATA SYST, V105, P208, DOI 5750 10.1108/02635570510583334 5751 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 5752 MCADAM R, 2005, IND MANAGE DATA SYST, V105, P280, DOI 5753 10.1108/02635570510590110 5754 MCQUEEN R, 1998, P 4 AM C INF SYST, P609 5755 NAHAPIET J, 1998, ACAD MANAGE REV, V23, P242 5756 NONAKA I, 1995, KNOWLEDGE CREATING C 5757 ODELL C, 1998, CALIF MANAGE REV, V40, P154 5758 PREISS K, 1996, COOPERATE COMPETE BU 5759 REDDY SB, 2002, IND MANAGE DATA SYST, V102, P5 5760 SAINTONGE H, 2003, LEVERAGING COMMUNITI 5761 SCARBROUGH H, 1999, KNOWLEDGE MANAGEMENT 5762 SCHUBERT P, 1998, P 4 AM C INF SYST BA, P618 5763 SCHULTZE U, 1998, P IFIP WG82 WG86 JOI, P155 5764 SCHULTZE U, 2002, MIS QUART, V26, P213 5765 SOLIMAN F, 2003, IND MANAGE DATA SYST, V103, P484, DOI 5766 10.1108/02635570310489188 5767 SOR R, 2004, MANAGE DECIS, V42, P315 5768 SUCHAN J, 2001, IEEE T PROF COMMUN, V44, P174 5769 TEECE DJ, 1998, CALIF MANAGE REV, V40, P55 5770 TIWANA A, 2001, KNOWLEDGE MANAGEMENT 5771 TSAI W, 1999, ACAD MANAGE J, V41, P464 5772 WENGER E, 2002, CULTIVATING COMMUNIT 5773 WHEATCROFT J, 2000, IND MANAGE DATA SYST, V100, P5 5774 YEH YJ, 2006, IND MANAGEMENT DATA, V106, P798 5775 ZACK M, 1998, SLOAN MANAGEMENT SEP 5776 NR 51 5777 TC 8 5778 PU EMERALD GROUP PUBLISHING LIMITED 5779 PI BRADFORD 5780 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 5781 SN 0263-5577 5782 J9 INDUSTRIAL MANAGE DATA SYST 5783 JI Ind. Manage. Data Syst. 5784 PY 2007 5785 VL 107 5786 IS 1-2 5787 BP 166 5788 EP 182 5789 DI 10.1108/02635570710723796 5790 PG 17 5791 SC Computer Science, Interdisciplinary Applications; Engineering, 5792 Industrial 5793 GA 158DI 5794 UT ISI:000245771000011 5795 ER 5796 5797 PT J 5798 AU Hahn, T 5799 Olsson, P 5800 Folke, C 5801 Johansson, K 5802 AF Hahn, Thomas 5803 Olsson, Per 5804 Folke, Carl 5805 Johansson, Kristin 5806 TI Trust-building, knowledge generation and organizational innovations: 5807 The role of a bridging organization for adaptive comanagement of a 5808 wetland landscape around Kristianstad, Sweden 5809 SO HUMAN ECOLOGY 5810 LA English 5811 DT Article 5812 DE social-ecological systems; resilience; adaptive comanagement; 5813 collaborative learning; organizational innovation; ecosystem management 5814 ID ECOSYSTEM MANAGEMENT; RESILIENCE; CONSERVATION; BIODIVERSITY; 5815 RESOURCES; SYSTEMS 5816 AB The literature on ecosystem management and assessment is increasingly 5817 focusing on social capacity to enhance ecosystem resilience. 5818 Organizational flexibility, participatory approaches to learning, and 5819 knowledge generation for responding adequately to environmental change 5820 have been highlighted but not critically assessed. The small, flexible 5821 municipal organization, Ecomuseum Kristianstads Vattenrike (EKV) in 5822 southern Sweden, has identified win-win situations and gained broad 5823 support and legitimacy for ecosystem management among a diversity of 5824 actors in the region. Navigating the existing legal-political 5825 framework, EKV has built a loose social network of local stewards and 5826 key persons from organizations at municipal and higher societal levels. 5827 As a 'bridging organization', EKV has created arenas for 5828 trust-building, knowledge generation, collaborative learning, 5829 preference formation, and conflicts solving among actors in relation to 5830 specific environmental issues. Ad hoc projects are developed as issues 5831 arise by mobilizing individuals from the social network. Our results 5832 suggest that the EKV approach to adaptive comanagement has enhanced the 5833 social capacity to respond to unpredictable change and developed a 5834 trajectory towards resilience of a desirable social-ecological system. 5835 C1 Univ Stockholm, Ctr Transdisciplinary Environm Res, CTM, SE-10691 Stockholm, Sweden. 5836 Stockholm Univ, Dept Syst Ecol, SE-10691 Stockholm, Sweden. 5837 RP Hahn, T, Univ Stockholm, Ctr Transdisciplinary Environm Res, CTM, 5838 SE-10691 Stockholm, Sweden. 5839 EM hahn@ctm.su.se 5840 CR ADAMS WM, 2003, SCIENCE, V302, P1915 5841 AGRAWAL A, 1999, WORLD DEV, V27, P629 5842 BARTH S, 2000, KNOWLEDGE MANAGEMENT, V3, P22 5843 BERKES F, 1992, ECOL ECON, V5, P1 5844 BERKES F, 1998, LINKING SOCIAL ECOLO 5845 BERKES F, 2002, DRAMA COMMONS 5846 BERKES F, 2003, NAVIGATING SOCIAL EC 5847 BERNARD HR, 1994, RES METHODS ANTHR QU 5848 BOYLE M, 2001, ENCY GLOBAL ENV CHAN, V4, P116 5849 BROMLEY DW, 1989, EC INTERESTS I CONCE 5850 BROWN K, 2003, FRONT ECOL ENVIRON, V1, P479 5851 CARPENTER S, 2001, ECOSYSTEMS, V4, P765 5852 CRONERT H, 2001, NATURVARD KRISTIANST 5853 DALE VH, 2000, ECOL APPL, V10, P639 5854 DANTER KJ, 2000, SOC NATUR RESOUR, V13, P537 5855 DESVEAUX JA, 1994, CAN J POLIT SCI, V27, P493 5856 DIETZ T, 2003, SCIENCE, V302, P1907 5857 DUKES E, 1996, RESOLVING PUBLIC CON 5858 ECKERBER GK, 2004, LOCAL ENV, V9, P405 5859 FOLKE C, 2002, AMBIO, V31, P437 5860 FOLKE C, 2003, NAVIGATING SOCIAL EC, P352 5861 FOLKE C, 2004, ANNU REV ECOL EVOL S, V35, P557, DOI 5862 10.1146/annurev.ecolsys.35.021103.105711 5863 FOLKE C, 2005, IN PRESS ANN REV ENV 5864 GADGIL M, 1993, AMBIO, V22, P151 5865 GUNDERSON L, 1999, CONSERV ECOL, V3, P7 5866 GUNDERSON LH, 2002, PANARCHY UNDERSTANDI 5867 HAHN T, 2000, THESIS SLU UPPSALA 5868 HOFF M, 1998, SUSTAINABLE COMMUNIT 5869 HOLLING CS, 1973, ANNUAL REV ECOLOGY S, V4, P1 5870 IMPERIAL MT, 1999, ENVIRON MANAGE, V24, P449 5871 KETTL DF, 2000, PUBLIC ADMIN REV, V60, P488 5872 KVALE S, 1996, INTERVIEWS INTRO QUA 5873 LJUNG M, 2001, THESIS SLU UPPSALA 5874 MAGNUSSON SE, 2002, 2002 03 20 SWED ENV 5875 MAGNUSSON SE, 2002, KRITIANSTADS VATTENR 5876 MAGNUSSON SE, 2004, BIOSPHERE RESERVE KR 5877 MALAYANG BSIII, 2005, MILLENNIUM ECOSYSTEM 5878 MALHOTRA Y, 1999, KNOWLEDGE MANAGEMENT, P18 5879 MCALLISTER JW, 2002, FUTURE SCI HUMANITIE 5880 MCCAY BJ, 2002, DRAMA COMMONS 5881 MCINTOSH R, 2000, WAY WIND BLOWS CLIMA 5882 MINTZBERG H, 1979, STRUCTURING ORG SYNT 5883 NORTH D, 1990, I I CHANGE EC PERFOR 5884 OLSSON P, 2001, ECOSYSTEMS, V4, P85 5885 OLSSON P, 2004, ECOL SOC, V9, ARTN 2 5886 OLSSON P, 2004, ENVIRON MANAGE, V34, P75, DOI 10.1007/s00267-003-0101-7 5887 OSTROM E, 1998, PROTECTION GLOBAL BI, P149 5888 OSTROM E, 2005, UNDERSTANDING I DIVE 5889 OVESSON P, 2003, MARKHAVDKARERING 200 5890 PINKERTON E, 1989, COOPEATIVE MANAGEMEN 5891 PRETTY J, 2003, SCIENCE, V302, P1912 5892 PRETTY JN, 1995, WORLD DEV, V23, P1247 5893 ROLING N, 1998, FACILITATING SUSTAIN 5894 SCHULTZ L, 2004, MA C BRIDG SCAL EP M 5895 SHANNON MA, 1998, RIVER ECOLOGY MANAGE, P529 5896 WALKER B, 2004, ECOL SOC, V9, ARTN 5 5897 WESTLEY F, 1995, BARRIERS BRIDGES REN 5898 WESTLEY F, 2002, PANARCHY UNDERSTANDI, P333 5899 WONDOLLECK JM, 2000, MAKING COLLABORATION 5900 YOUNG OR, 2002, DRAMA COMMONS 5901 NR 60 5902 TC 8 5903 PU SPRINGER/PLENUM PUBLISHERS 5904 PI NEW YORK 5905 PA 233 SPRING ST, NEW YORK, NY 10013 USA 5906 SN 0300-7839 5907 J9 HUM ECOL 5908 JI Hum. Ecol. 5909 PD AUG 5910 PY 2006 5911 VL 34 5912 IS 4 5913 BP 573 5914 EP 592 5915 DI 10.1007/s10745-006-9035-z 5916 PG 20 5917 SC Anthropology; Environmental Studies; Sociology 5918 GA 090VQ 5919 UT ISI:000240981100007 5920 ER 5921 5922 PT J 5923 AU Quaddus, M 5924 Xu, J 5925 TI Adoption and diffusion of knowledge management systems: field studies 5926 of factors and variables 5927 SO KNOWLEDGE-BASED SYSTEMS 5928 LA English 5929 DT Article 5930 DE knowledge management systems; adoption and diffusion; qualitative 5931 method; content analysis 5932 ID INFORMATION TECHNOLOGY; PERCEIVED USEFULNESS; USER ACCEPTANCE; 5933 INNOVATION; MODEL; EASE 5934 AB The concept of knowledge and knowledge management is not new. 5935 Researchers identified the practice of knowledge management as early as 5936 4000 years ago. However, knowledge management systems (KMS), which 5937 involve the application of IT systems and other organizational 5938 resources to manage knowledge strategically, are a relatively recent 5939 phenomenon. While the literature on knowledge management covers various 5940 issues, it lacks comprehensive studies of factors and variables of 5941 adoption and diffusion of KMS. This paper studies these factors and 5942 variables in the context of some Australian organizations. A 5943 qualitative field study is undertaken in this research, where six 5944 organizations of various sizes, all in various stages of KMS adoption 5945 and diffusion, are studied via interviews with key personnel. Content 5946 analysis is then performed to extract the factors and variables and a 5947 comprehensive model of KMS adoption and diffusion is developed. The 5948 results of the interviews identify four major variables affecting KMS 5949 diffusion as: organizational culture, top management support, benefits 5950 to individuals, and dream of KMS. The paper also highlights the 5951 research and managerial implications of the KMS diffusion model. (c) 5952 2004 Elsevier B.V. All rights reserved. 5953 C1 So Cross Univ, Grad Coll Management, Tweed Heads, NSW 2485, Australia. 5954 Curtin Univ Technol, Grad Sch Business, Perth, WA 6000, Australia. 5955 RP Xu, J, So Cross Univ, Grad Coll Management, Tweed Gold Coast 5956 Campus,Brett St,Tweed Heads,POB, Tweed Heads, NSW 2485, Australia. 5957 EM quaddus@gsb.curtin.edu.au 5958 jxu@scu.edu.au 5959 CR ADAMS DA, 1992, MIS QUART, V16, P227 5960 AGARWAL R, 1997, DECISION SCI, V28, P557 5961 AJZEN I, 1980, UNDERSTANDING ATTITU 5962 ALAVI M, 1998, WORKING PAPER INSEAD 5963 ALAVI M, 1999, WORKING PAPER INSEAD 5964 BARCLAY D, 1995, TECHNOLOGY STUDIES, V2, P285 5965 BARTLETT C, 1996, MCKINSEY CO MAKING K 5966 BERG BL, 2001, QUALITATIVE RES METH 5967 BONNER D, 2000, LEADING KNOWLEDGE MA 5968 BOWEN TS, 1999, INFOWORLD, V21, P69 5969 BURN JM, 1995, J GLOBAL INFORMATION, V3, P16 5970 CHAIT LP, 1999, J BUS STRAT, V20, P23 5971 CORTADA JW, 1999, KNOWLEDGE MANAGEMENT 5972 DAVENPORT TH, 1997, WORKING KNOWLEDGE 5973 DAVIS FD, 1986, THESIS MIT 5974 DAVIS FD, 1989, MANAGE SCI, V35, P982 5975 DAVIS FD, 1989, MIS QUART, V13, P319 5976 DUKE S, 1999, 1999 REPORT SERIES, V1 5977 GRAY PH, 2000, J STRATEGIC INF SYST, V9, P175 5978 GUTHRIE J, 1999, OECD S MEAS REP INT 5979 KATZ JP, 2000, J GLOBAL INFORMATION, V8, P24 5980 MAHAJAN V, 1985, MODELS INNOVATION DI 5981 MAHAJAN V, 1986, INNOVATION DIFFUSION 5982 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 5983 MILES MB, 1994, EXPANDED SOURCEBOOK 5984 NAKICENOVIC N, 1991, DIFFUSION TECHNOLOGI 5985 NORTON JA, 1987, MANAGE SCI, V33, P1069 5986 PAN SL, 1998, J KNOWLEDGE MANAGEME, V2, P55 5987 PATTON QM, 1990, QUALITATIVE EVALUATI 5988 QUADDUS M, 2001, DECIS SUPPORT SYST, V31, P223 5989 QUADDUS M, 2001, THESIS FRAMEWORK ASS 5990 QUADDUS MA, 1995, 1995 PAN PAC C INF S, P191 5991 ROGERS EM, 1995, DIFFUSION INNOVATION 5992 RUGGLES R, 1998, CALIF MANAGE REV, V40, P80 5993 SAGA VL, 1994, DIFFUSION TRANSFER I, P67 5994 SARVARY M, 1999, CALIF MANAGE REV, V41, P95 5995 SCARBROUGH H, 1999, KNOWLEDGE MANAGEMENT 5996 SCARBROUGH H, 2001, BRIT J MANAGE, V12, P3 5997 SENSIPER S, 1997, AMS KNOWLEDGE CENTER 5998 SVEIBY K, 1999, SMALL KNOWLEDGE COMP 5999 TEECE DJ, 1980, MANAGE SCI, V26, P464 6000 THIERAUF RJ, 1999, KNOWLEDGE MANAGEMENT 6001 WATTS SA, 1997, UNDERSTANDING STRATE 6002 WHITELEY A, 1998, WORKING PAPER SERIES, V9801 6003 XU J, 2003, THESIS CURTIN U TECH 6004 ZIKMUND WG, 2000, BUSINESS RES METHODS 6005 NR 46 6006 TC 8 6007 PU ELSEVIER SCIENCE BV 6008 PI AMSTERDAM 6009 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 6010 SN 0950-7051 6011 J9 KNOWL-BASED SYST 6012 JI Knowledge-Based Syst. 6013 PD APR 6014 PY 2005 6015 VL 18 6016 IS 2-3 6017 BP 107 6018 EP 115 6019 DI 10.1016/j.knosys.2004.11.001 6020 PG 9 6021 SC Computer Science, Artificial Intelligence 6022 GA 921TF 6023 UT ISI:000228787200005 6024 ER 6025 6026 PT J 6027 AU Lavrac, N 6028 Motoda, H 6029 Fawcett, T 6030 Holte, R 6031 Langley, P 6032 Adriaans, P 6033 TI Introduction: Lessons learned from data mining applications and 6034 collaborative problem solving 6035 SO MACHINE LEARNING 6036 LA English 6037 DT Editorial Material 6038 DE data mining; machine learning; scientific discovery; lessons learned; 6039 applications; collaborative data mining; knowledge management; future 6040 data mining challenges 6041 ID KNOWLEDGE MANAGEMENT; DISCOVERY 6042 AB This introductory paper to the special issue on Data Mining Lessons 6043 Learned presents lessons from data mining applications, including 6044 experience from science, business, and knowledge management in a 6045 collaborative data mining setting. 6046 C1 Jozef Stefan Inst, Ljubljana 1000, Slovenia. 6047 Nova Gorica Polytech, Nova Gorica 5000, Slovenia. 6048 Osaka Univ, Osaka 5670047, Japan. 6049 Hewlett Packard Labs, Palo Alto, CA 94304 USA. 6050 Univ Alberta, Dept Comp Sci, Edmonton, AB T6G 2E8, Canada. 6051 Stanford Univ, Ctr Study Language & Informat, Computat Learning Lab, Stanford, CA 94305 USA. 6052 Inst Language Log & Computat, NL-1018 TV Amsterdam, Netherlands. 6053 RP Lavrac, N, Jozef Stefan Inst, Jamova 39, Ljubljana 1000, Slovenia. 6054 EM nada.lavrac@ijs.si 6055 motoda@sanken.osaka-u.ac.jp 6056 tom.fawcett@hp.com 6057 holte@cs.ualberta.ca 6058 langley@csli.stanford.edu 6059 pietera@science.uva.nl 6060 CR ADRIAANS P, 1996, DATA MINING 6061 ADRIAANS P, 2002, DEALING DATAFLOOD MI, P16 6062 ADRIAANS P, 2002, HDB DATA MINING KNOW 6063 ARMISTEAD C, 2002, LONG RANGE PLANN, V35, P49 6064 BERRY MJA, 1997, DATA MINING TECHNIQU 6065 BRODLEY CE, 1995, P ICML 95 WORKSH APP 6066 CAMARINHAMATOS LM, 2000, E BUSINESS VIRTUAL E 6067 CHAPMAN P, 2000, CRISP DM 1 0 STEP ST 6068 CLARK P, 1993, P 10 INT C MACH LEAR, P49 6069 DANYLUK A, 2002, HDB DATA MINING KNOW 6070 DIENG R, 2000, IEEE INTELL SYST APP, V15, P14 6071 DZEROSKI S, 2001, RELATIONAL DATA MINI 6072 EDVINSSON L, 1997, INTELLECTUAL CAPITAL 6073 EVANS B, 2002, HDB DATA MINING KNOW 6074 FAYYAD U, 1996, AI MAG, V17, P37 6075 FAYYAD UM, 1996, ADV KNOWLEDGE DISCOV 6076 FURUBOTN EG, 1997, I EC THEORY CONTRIBU 6077 GARMUS D, 2001, FUNCTION POINT ANAL 6078 GORANSON HT, 1999, AGILE VIRTUAL ENTERP 6079 HALLIMAN C, 2001, BUSINESS INTELLIGENC 6080 HAND DJ, 2001, PRINCIPLES DATA MINI 6081 JORGE A, 2003, DATA MINING DECISION, P247 6082 JORGE A, 2003, DATA MINING DECISION, P63 6083 KOHAVI R, 2004, MACHINE LEARNING, V57 6084 KUBAT M, 1998, MACH LEARN, V30, P195 6085 LANGLEY P, 1995, COMMUN ACM, V38, P54 6086 LANGLEY P, 2000, INT J HUM-COMPUT ST, V53, P393 6087 LAVRAC N, 2001, COMPUTATIONAL LOGIC, P47 6088 LAVRAC N, 2002, P 1 INT WORKSH DAT M 6089 LAVRAC N, 2003, DATA MINING DECISION, P261 6090 MAEDCHE A, 2002, ONTOLOGY LEARNING SE 6091 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT 6092 MICHIE D, 1989, APPLICATIONS EXPERT, V2, P310 6093 MITCHELL F, 1997, IRONMAK STEELMAK, V24, P306 6094 MITCHELL TM, 1997, AI MAG, V18, P11 6095 MLADENIC D, 2003, DATA MINING DECISION 6096 MORIK K, 2003, HDB INTELLIGENT IT 6097 MOTODA H, 2002, ACTIVE MINING NEW DI 6098 MOTODA H, 2002, P 1 INT WORKSH ACT M 6099 MOYLE S, 2003, DATA MINING DECISION, P79 6100 PAZZANI MJ, 2000, IEEE INTELLIGENT MAR, P10 6101 PAZZANI MJ, 2001, METHOD INFORM MED, V40, P380 6102 PORTER BW, 1990, ARTIF INTELL, V45, P229 6103 PROVOST F, 1998, P 15 INT C MACH LEAR, P445 6104 PROVOST F, 1999, INFORMATICA, V23, P123 6105 PROVOST F, 2003, 20 INT C MACH LEARN 6106 PYLE D, 1999, DATA PREPARATION DAT 6107 SAITO K, 2001, P 4 INT C DISC SCI, P336 6108 SAITTA L, 1998, MACH LEARN, V30, P133 6109 SENATOR T, 2002, DARPATECH 2002 6110 SHAPIRO AD, 1987, STRUCTURED INDUCTION 6111 TURBAN E, 1998, DECISION SUPPORT SYS 6112 VALDESPEREZ RE, 1994, CATAL LETT, V28, P79 6113 WETTSCHERECK D, 2003, DATA MINING DECISION, P119 6114 NR 54 6115 TC 8 6116 PU KLUWER ACADEMIC PUBL 6117 PI DORDRECHT 6118 PA VAN GODEWIJCKSTRAAT 30, 3311 GZ DORDRECHT, NETHERLANDS 6119 SN 0885-6125 6120 J9 MACH LEARN 6121 JI Mach. Learn. 6122 PD OCT-NOV 6123 PY 2004 6124 VL 57 6125 IS 1-2 6126 BP 13 6127 EP 34 6128 PG 22 6129 SC Computer Science, Artificial Intelligence 6130 GA 839QS 6131 UT ISI:000222800200002 6132 ER 6133 6134 PT J 6135 AU Allard, S 6136 Holsapple, CW 6137 TI Knowledge management as a key for e-business competitiveness: From the 6138 Knowledge Chain to KM audits 6139 SO JOURNAL OF COMPUTER INFORMATION SYSTEMS 6140 LA English 6141 DT Article 6142 AB Knowledge is the lifeblood of e-commerce (EC). Processes and activities 6143 involved in EC are technological means that contribute to managing 6144 knowledge. This paper reviews the major perspectives on EC and examines 6145 their relationships with concepts of collaborative commerce and 6146 electronic business, particularly in terms of the technological 6147 handling of knowledge. From this, it is noted that knowledge management 6148 (KM) can provide insights for helping e-business achieve a competitive 6149 advantage. The Knowledge Chain model is summarized and its nine 6150 knowledge management activities are discussed. It is proposed that 6151 these activities can serve as focal points for improving 6152 competitiveness of an e-business by enhancing organizational 6153 innovation. The concept of "KM Audits" is introduced, Structured in 6154 terms of the Knowledge Chain model, they give a way to assess and 6155 analyze effectiveness of e-business knowledge handling processes. 6156 Results of these audits can be the foundation for finding ways to 6157 enhance e-business competitiveness through KM improvements. 6158 C1 Univ Kentucky, Lexington, KY 40506 USA. 6159 RP Allard, S, Univ Kentucky, Lexington, KY 40506 USA. 6160 CR *EL BUS INC, 1999, EL BUS PHIL 6161 *OR CORP, 1999, BUS E BUS 6162 AMIDON DM, 1987, INNOVATION STRATEGY 6163 CONCEICAO P, 1997, J KNOWLEDGE MANAGEME, V1, P129 6164 DRUCKER PF, 1985, INNOVATION ENTREPREN 6165 DRUCKER PF, 1993, POST CAPITALIST SOC 6166 DYKEMAN JB, 1997, MANAGING OFFICE TECH, V43, P12 6167 ELSAWY OA, 1999, MIS QUART, V23, P305 6168 HOLSAPPLE CW, 144 U KENT GATT COLL 6169 HOLSAPPLE CW, 1987, INFORMATION SOC, V5, P77 6170 HOLSAPPLE CW, 1999, HDB KNOWLEDGE MANAGE 6171 HOLSAPPLE CW, 2000, 3 ANN C SO ASS INF S 6172 HOLSAPPLE CW, 2000, J ORG COMP ELECT COM, V10, P149 6173 HOLSAPPLE CW, 2000, KNOWLEDGE PROCESS MA, P151 6174 HOLSAPPLE CW, 2001, EXPERT SYST APPL, V20, P77 6175 JOSHI KD, 1998, INVESTIGATION KNOWLE 6176 LOEWE P, 2001, EUROPEAN MANAGEMENT, V19, P115 6177 MACHLUP F, 1980, KNOWLEDGE ITS CREATI, V1 6178 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 6179 MCCARTHY J, 1999, GARTNER FORETELLS CO 6180 PARADICE DB, 1989, INFORMATION RESOURCE, V2, P1 6181 PORTER M, 1985, COMPETITIVE ADVANTAG 6182 PRUSAK L, 1996, STRATEGY LEADERSHIP, V24 6183 REICH RB, 1998, CO FUTURE 6184 ROGERS EM, 1995, DIFFUSION INNOVATION 6185 STEWART TA, 1998, KNOWLEDGE INC, V4, P1 6186 TRUSSLER S, 1998, J BUS STRAT, V19, P16 6187 USEEM J, 2001, OUR 10 PRINCIPLES NE 6188 NR 28 6189 TC 8 6190 PU INT ASSOC COMPUTER INFO SYSTEM 6191 PI STILLWATER 6192 PA OKLAHOMA ST UNIV COLLEGE OF BUSINESS, STILLWATER, OK 74078 USA 6193 SN 0887-4417 6194 J9 J COMPUT INFORM SYST 6195 JI J. Comput. Inf. Syst. 6196 PY 2002 6197 VL 42 6198 IS 5 6199 SI Sp. Iss. SI 6200 BP 19 6201 EP 25 6202 PG 7 6203 SC Computer Science, Information Systems 6204 GA 591BH 6205 UT ISI:000177859500003 6206 ER 6207 6208 PT J 6209 AU Richardson, SM 6210 Courtney, JF 6211 Paradice, DB 6212 TI An assessment of the Singerian inquiring organizational model: Cases 6213 from academia and the utility industry 6214 SO INFORMATION SYSTEMS FRONTIERS 6215 LA English 6216 DT Article 6217 DE inquiring systems; inquiring organizations; learning organizations; 6218 organizational learning; systems theory 6219 AB The Singerian model of inquiring organizations is reviewed (Proceedings 6220 of the Americas Conference on Information Systems. Phoenix. Arizona 6221 Aug. 16-18,1996:44-3-445; Australian Journal of Information Systems, 6222 1998;6(1):3-15, reprinted in Foundations of Information Systems: 6223 Towards a Philosophy of Informative Technology, 6224 http://wwwcba.uh.edu/similar to parks/fis/fisart.htm.) and two cases of 6225 organizations representing the Singerian approach are analyzed. The 6226 Singerian organization, based on Churchman's (The Design of Inquiring 6227 Systems: Basic Concepts of Systems arid Organizations. New York, NY: 6228 Basic Books Inc., 1971.) Singerian inquiring system, has ethical 6229 purposes, treats employees, customers and outer stakeholders with trust 6230 arid respect, and pursues socially responsible,goals, including a 6231 respect,for the environment. Decision making in Singerian organizations 6232 is holistic and systemic, and includes diverse stakeholders, thus 6233 requiring art open, cooperative culture, vs herein debate is 6234 encouraged. Authority is diffuse. Measurement is fundamental. A system 6235 of measures is continuously monitored, refined, compared and revised to 6236 assess progress. Cooperation and communication are supported with 6237 various types of groupware, including e-mail, electronic meeting 6238 systems, group support systems, negotiation support systems, discussion 6239 forums, knowledge bases, knowledge management systems and the like. The 6240 Internet and World Wide Web may serve as resource and dissemination 6241 agents for "exoteric" knowledge created by the organization. Two 6242 organizations, an Energy Service Company and an academic Center for the 6243 Management of Information Systems, are analyzed for their conformance 6244 to and success with the Singerian approach. The organizations tended to 6245 prosper when the model was followed, but ran into difficulties when it 6246 was not. 6247 C1 Univ Cent Florida, Coll Business Adm, Dept Management Informat Syst, Orlando, FL 32816 USA. 6248 Texas Tech Univ, Coll Business Adm, Lubbock, TX 79409 USA. 6249 Florida State Univ, Informat & Management Sci Dept, Tallahassee, FL 32306 USA. 6250 RP Courtney, JF, Univ Cent Florida, Coll Business Adm, Dept Management 6251 Informat Syst, POB 161400, Orlando, FL 32816 USA. 6252 CR ARGYRIS C, 1996, ORG LEARNING, V2 6253 CHURCHMAN CW, 1971, DESIGN INQUIRING SYS 6254 COURTNEY J, 1996, P AIS AM C INF SYST, P443 6255 COURTNEY JF, IN PRESS DECISION SU 6256 COURTNEY JF, 1998, AUSTR J INFORMATION, V6, P3 6257 CROASDELL DT, 1998, P AM C INF SYST BALT 6258 DIBELLA AJ, 1995, ACAD MANAGE J, P287 6259 HUBER GP, 1991, ORGAN SCI, V2, P88 6260 KIENHOLZ A, 1998, FDN INFORMATION SYST 6261 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 6262 MASON RO, 1969, MANAGE SCI, V15, B403 6263 MITROFF I, 1970, THEOR DECIS, V1, P155 6264 MITROFF II, 1971, MANAGE SCI, V17, B634 6265 MITROFF II, 1993, UNBOUNDED MIND BREAK 6266 NEVIS EC, 1995, SLOAN MANAGE REV, V36, P73 6267 SENGE PM, 1990, SLOAN MANAGEMENT FAL, P7 6268 NR 16 6269 TC 8 6270 PU KLUWER ACADEMIC PUBL 6271 PI DORDRECHT 6272 PA SPUIBOULEVARD 50, PO BOX 17, 3300 AA DORDRECHT, NETHERLANDS 6273 SN 1387-3326 6274 J9 INF SYST FRONT 6275 JI Inf. Syst. Front. 6276 PD MAR 6277 PY 2001 6278 VL 3 6279 IS 1 6280 BP 49 6281 EP 62 6282 PG 14 6283 SC Computer Science, Information Systems; Computer Science, Theory & 6284 Methods 6285 GA 493WD 6286 UT ISI:000172245700005 6287 ER 6288 6289 PT J 6290 AU Lang, JCY 6291 TI Managing in knowledge-based competition 6292 SO JOURNAL OF ORGANIZATIONAL CHANGE MANAGEMENT 6293 LA English 6294 DT Article 6295 DE information; management; economy; Internet; globalization 6296 ID ORGANIZATIONS 6297 AB Globalization and digitization with connectivity are fast transforming 6298 fundamental business assumptions. These two forces - more aggressive 6299 global competition and accelerating technological change, especially in 6300 information communication and Internet technologies translate into 6301 competition that is increasingly knowledge-based This increasingly 6302 knowledge-based nature of competition is driving change in how supply 6303 chains are being managed within and across firms. It also signals a 6304 demographic shift in the workforce to knowledge work whose mobile 6305 exponents demand a different type of work environment and executive 6306 leadership. There are also heightened demands from more knowledgeable 6307 customers. To manage in the knowledge economy characterized by 6308 diversity, complexity and ambiguity, firms must therefore harness the 6309 competencies of workers, suppliers and customers. 6310 C1 Nanyang Technol Univ, Nanyang Business Sch, Div Strategy & Management, Singapore 2263, Singapore. 6311 RP Lang, JCY, Nanyang Technol Univ, Nanyang Business Sch, Div Strategy & 6312 Management, Singapore 2263, Singapore. 6313 CR *UNCTAD, 1995, REC DEV INT INV TRAN, P5 6314 ALVESSON M, 1993, J MANAGE STUD, V30, P997 6315 ARTHUR B, 1994, INCREASING RETURNS P 6316 ARTHUR B, 1996, HARVARD BUSINESS JUL, P100 6317 BARTLETT CA, 1994, HARVARD BUSINESS NOV, P79 6318 BARTLETT CA, 1995, HARVARD BUSINESS MAY, P132 6319 BERGER S, 1998, NATL DIVERSITY GLOBA 6320 BLACKLER F, 1995, ORGAN STUD, V16, P1021 6321 BUTZ HE, 1996, ORGAN DYN, V24, P63 6322 CHURCHMAN CW, 1971, DESIGN INQUIRING SYS 6323 COLLINS J, 1994, BUILD LAST 6324 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 6325 DEGEUS A, 1997, LIVING COMPANY 6326 DRUCKER P, 1973, MANAGEMENT 6327 DRUCKER PF, 1992, HARVARD BUSINESS SEP, P95 6328 GHOSHAL S, 1995, HARVARD BUSINESS JAN, P86 6329 HART J, 1992, RIVAL CAPITALISTS IN 6330 KELLY K, 1998, NEW RULES NEW EC 6331 KIDD A, 1994, P SIGCHI C HUM FACT, P186 6332 KOHLI A, 1990, J MARKETING, V54, P3 6333 KRAUSE DR, 1997, EUROPEAN J PURCHASIN, V3, P21 6334 LAVE J, 1993, SITUATED LEARNING LE 6335 LESSARD B, 1999, NETSLAVES TRUE TALES 6336 LEWIS JD, 1995, CONNECTED CORPORATIO 6337 LYNNE M, 1997, SLOAN MANAGE REV, V38, P55 6338 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 6339 MCDERMOTT R, 1999, CALIF MANAGE REV, V41, P103 6340 MINC A, 1993, NOUVEAU MOYEN AGE 6341 NORTH D, 1990, I I CHANGE EC PERFOR 6342 OLIVER RW, 1999, MANAG REV, V88, P10 6343 PRAHALAD CK, 2000, HARVARD BUSINESS JAN, P79 6344 RAYPORT J, 1995, HARVARD BUSINESS NOV, P75 6345 REICH RB, 1990, HARVARD BUS REV, V68, P53 6346 RITTEL HWJ, 1973, POLICY SCI, V4, P155 6347 SCHLENDER B, 1999, FORTUNE, V140, P138 6348 SCOTT R, 1995, I ORG 6349 SPEKMAN RE, 1998, INT J PHYS DISTRIB, V28, P630 6350 STEWART T, 1997, INTELLECTUAL CAPITAL 6351 STRASSMANN PA, 1999, SQUANDERED COMPUTER 6352 VONKROGH G, 1998, CALIF MANAGE REV, V40, P133 6353 WOODRUFF RB, 1997, J ACAD MARKET SCI, V25, P142 6354 WOOLDRIDGE A, 1999, ECONOMIST, V353, S36 6355 ZALEZNICK A, 1997, HARVARD BUSINESS NOV, P53 6356 NR 43 6357 TC 8 6358 PU MCB U P LIMITED 6359 PI BRADFORD 6360 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 6361 SN 0953-4814 6362 J9 J ORGAN CHANGE MANAGE 6363 JI J. Organ. Chang. Manage. 6364 PY 2001 6365 VL 14 6366 IS 6 6367 BP 539 6368 EP 553 6369 PG 15 6370 SC Management 6371 GA 492VF 6372 UT ISI:000172187700003 6373 ER 6374 6375 PT J 6376 AU Wei, CC 6377 Choy, CS 6378 Yeow, PHP 6379 AF Wei, Chong Chin 6380 Choy, Chong Siong 6381 Yeow, Paul Heng Ping 6382 TI KM implementation in Malaysian telecommunication industry - An 6383 empirical analysis 6384 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 6385 LA English 6386 DT Article 6387 DE knowledge management; business planning; organizational structures; 6388 telecommunications; Malaysia 6389 ID KNOWLEDGE MANAGEMENT-SYSTEM; STRATEGIES; COMPANIES; SUCCESS; WILL 6390 AB Purpose - This paper aims assess to the perceived importance (PI) and 6391 actual implementation (AI) of five preliminary knowledge management 6392 (KM) success factors, i.e. business strategy, organizational structure, 6393 knowledge team, knowledge audit, and knowledge map in the Malaysian 6394 telecommunication industry. 6395 Design/methodology/approach - A questionnaire survey was conducted on 6396 telecommunication organizations located in the capital of Malaysia. 6397 Data were analyzed using indices and parametric statistics. 6398 Findings - The results show that the organizations are aware of the 6399 importance of all the KM factors but fall short of implementation. The 6400 implemented factors consist of business strategy, organizational 6401 structure, and knowledge team. Knowledge audit and knowledge map are 6402 perceived as important but are the least implemented factors. 6403 Research limitations/implications - This study was conducted in only 6404 one industry in Malaysia. Furthermore, it focuses on the preliminary 6405 success factors of KM implementation rather than on learning and 6406 knowledge utilization. 6407 Practical implications - Telecommunication organizations have to 6408 overcome resources problems and enhance implementation level in order 6409 to narrow the gaps for effective, full scale KM implementation in the 6410 later stage. Such viable practice will significantly help the industry 6411 not only to compete more effectively within Malaysia, but also to 6412 position itself as a global player in the world. 6413 Originality/value - This study is perhaps one of the first to address 6414 the preliminary steps to be dealt with prior to KM implementation. 6415 Moreover, it attempts to compare the PI and Al of the five proposed 6416 success factors, which has received very little attention to date. 6417 C1 Multimedia Univ, Fdn Studies & Extens Educ, Melaka, Madagascar. 6418 Multimedia Univ, Fac Business & Law, Melaka, Madagascar. 6419 RP Wei, CC, Multimedia Univ, Fdn Studies & Extens Educ, Melaka, Madagascar. 6420 EM cwchong@mmu.edu.my 6421 CR *AM PROD QUAL CTR, 1999, KNOWL MAN CONS BENCH 6422 *PERS PUBL, 2002, PERS PUBL BUS ULT RE, P542 6423 *PRIC WAT COOP, 1999, WORLD EC FOR 1999 AN 6424 AHMED PK, 1999, J WORKPLACE LEARNING, V11, P304 6425 ALLEE V, 1997, TRAINING DEV, V51, P71 6426 BARNEY J, 1995, ACAD MANAGEMENT EXEC, V9, P49 6427 BASSI LJ, 1997, TRAINING DEV, V51, P25 6428 BEIJERSE RP, 1999, J KNOWLEDGE MANAGEME, V3, P94 6429 BEIJERSE RP, 2000, J KNOWLEDGE MANAGEME, V4, P162 6430 BHATT G, 2005, J ENTERPRISE INFORM, V18, P28 6431 BILOSLAVO R, 2005, INT J INNOVATION LEA, V2, P402 6432 BLOODGOOD JM, 2001, DECIS SUPPORT SYST, V31, P55 6433 CALL D, 2005, J KNOWLEDGE MANAGEME, V9, P19 6434 CHADAM J, 2005, IND MANAGE DATA SYST, V105, P459, DOI 6435 10.1108/02635570510592361 6436 CHOI I, 2004, INT J INNOVATION LEA, V1, P399 6437 CHOI YS, 2000, THESIS U NEBRASKA OM 6438 CHONG CW, 2005, P ICTM 2005 CHALL PR, P182 6439 CHONG SC, 2005, J KNOWLEDGE MANAGEME, V5 6440 CHONG SC, 2006, IN PRESS INT J TECHN 6441 CHONG SC, 2006, IND MANAGEMENT DATA, V106, P917 6442 CHONG SC, 2006, J INFORM KNOWLEDGE M, V5, P21 6443 CHONG SC, 2006, LEARNING ORG, V13, P230 6444 CIVI E, 2000, J KNOWLEDGE MANAGEME, V18, P166 6445 COHEN SG, 1997, J MANAGE, V23, P239 6446 COOK P, 1999, IND COMMER TRAIN, V193, P101 6447 COUKOS ED, 2001, THESIS FLORIDA ATLAN 6448 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 6449 DRUCKER P, 1999, MANAGEMENT CHALLENGE 6450 EBERT RJ, 2005, BUSINESS ESSENTIAL 6451 FERNANDEZ IB, 2004, KNOWLEDGE MANAGEMENT 6452 FULFORD R, 2004, IND MANAGE DATA SYST, V104, P450, DOI 6453 10.1108/0263557041053762 6454 GORELIK AV, 2002, THESIS U S CAROLINA 6455 GREENGARD S, 1998, WORKFORCE, V77, P93 6456 HARVEY S, 2003, TRAINING J JUL, P11 6457 HEIJST GV, 1998, KNOWLEDGE INFRASTRUC 6458 HUNG YC, 2005, IND MANAGE DATA SYST, V105, P164, DOI 6459 10.1109/02635570510583307 6460 JONES NB, 2003, J KNOWLEDGE MANAGEME, V7, P49 6461 JUN M, 2003, IND MANAGE DATA SYST, V103, P192, DOI 6462 10.1108/02635570310465670 6463 KALATA ED, 1999, RELATIONSHIP HUMAN R 6464 KODAMA M, 2005, INT J INNOVATION LEA, V2, P357 6465 KOH SCL, 2006, IND MANAGE DATA SYST, V106, P439, DOI 6466 10.1108/02635570610661561 6467 LIN C, 2005, IND MANAGE DATA SYST, V105, P208, DOI 6468 10.1108/02635570510583334 6469 LONG DD, 1997, BUILDING KNOWLEDGE B 6470 MAIER R, 2002, KNOWLEDGE PROCESS MA, V9, P103 6471 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 6472 MELTON CE, 2006, INT J INNOVATION LEA, V3, P254 6473 MENTZAS G, 2004, INT J INNOVATION LEA, V1, P115 6474 MOFFETT S, 2003, J KNOWLEDGE MANAGEME, V7, P6 6475 MOHRMAN SA, 1995, DESIGNING TEAM BASED 6476 NESBITT K, 2002, DESIGNING KNOWLEDGE 6477 NONAKA I, 1994, ORGAN SCI, V5, P1 6478 NONAKA I, 1995, KNOWLEDGE CREATING C 6479 NUNNALLY J, 1978, PSYCHOMETRIC THEORY 6480 ODELL C, 1998, IF ONLY WE KNEW WHAT 6481 PAIVA EL, 2003, INT J INNOVATION LEA, V1, P45 6482 RUGGLES R, 1998, CALIFORNIA MANAGEMEN, V40, P3 6483 RYAN SD, 2001, CALIFORNIA MANAGEMEN, V40, P80 6484 SENG JL, 2004, INT J INNOVATION LEA, V1, P293 6485 SILVA MUJ, 2002, HR SUMM 2002 EMP HR 6486 SNYMAN R, 2004, J KNOWLEDGE MANAGEME, V8, P5 6487 SOLIMAN F, 2000, J KNOWLEDGE MANAGEME, V4, P337 6488 SVEIBY KR, 2000, WHAT IS KNOWLEDGE MA 6489 SYEDIKHSAN SOS, 2004, BENCHMARKING INT J, V11, P238 6490 SYEDIKHSAN SOS, 2004, J KNOWLEDGE MANAGEME, V8, P95 6491 TEECE DJ, 2000, LONG RANGE PLANN, V33, P35 6492 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 6493 ULRICH D, 1998, SLOAN MANAGE REV, V39, P15 6494 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 6495 WONG KY, 2005, IND MANAGE DATA SYST, V105, P261, DOI 6496 10.1108/02635570510590101 6497 YANG J, 2004, INT J INNOVATION LEA, V1, P192 6498 YUSOF AM, 1998, FUTURE PATH MALAYSIA 6499 ZACK MH, 1999, CALIF MANAGE REV, V41, P125 6500 NR 72 6501 TC 7 6502 PU EMERALD GROUP PUBLISHING LIMITED 6503 PI BRADFORD 6504 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 6505 SN 0263-5577 6506 J9 INDUSTRIAL MANAGE DATA SYST 6507 JI Ind. Manage. Data Syst. 6508 PY 2006 6509 VL 106 6510 IS 8 6511 BP 1112 6512 EP 1132 6513 DI 10.1108/02635570610710782 6514 PG 21 6515 SC Computer Science, Interdisciplinary Applications; Engineering, 6516 Industrial 6517 GA 097WK 6518 UT ISI:000241480000003 6519 ER 6520 6521 PT J 6522 AU Sanin, C 6523 Szczerbicki, E 6524 TI Extending set of experience knowledge structure into a transportable of 6525 language extensible markup language 6526 SO CYBERNETICS AND SYSTEMS 6527 LA English 6528 DT Article 6529 AB Some of the most complicated issues about knowledge are its acquisition 6530 and its conversion into explicit knowledge. Therefore, among all 6531 knowledge forms, storing formal decision events in a knowledge-explicit 6532 way is considered an important development. Set of an experience 6533 knowledge structure is a vehicle able to acquire explicit knowledge of 6534 formal decision events. The purpose of this article is to show an 6535 effective form of transformation of a set of experience into a 6536 shareable and understandable shape able to travel among different 6537 systems. A transportable set of experience could be applied in many 6538 technologies, and in consequence, it can advance the notion of 6539 administering knowledge in the current decision-making environment. 6540 C1 Univ Newcastle, Sch Engn, Newcastle, NSW 2308, Australia. 6541 RP Szczerbicki, E, Univ Newcastle, Sch Engn, Newcastle, NSW 2308, 6542 Australia. 6543 EM edward.szczerbicki@newcastle.edu.au 6544 CR *DAT MIN GROUP, 2005, PMML VERS 3 0 6545 *WORLD WID WEB CON, 2003, MATH MARK LANG MATHM 6546 *WORLD WID WEB CON, 2005, EXT MARK LANG XML 6547 ARNOLD W, 1985, ARTIFICAL INTELLIGEN 6548 CHIANG A, 2004, P 5 AS PAC IND ENG M, P334 6549 DEAN S, 2004, XML MADE SIMPLE 6550 DRUCKER P, 1995, POST CAPITALIST EXEC 6551 GOLDRATT EM, 1986, GOAL 6552 GROSOF N, 2001, WORKSH EB INT WEB IN 6553 HARMELEN F, 1999, WORKSH INT INF INT I, V23, P1 6554 LEE JK, 2003, COMMUN ACM, V46, P59 6555 LIN CH, 2002, J COMPUT INFORM SYST, V42, P83 6556 LLOYD JW, 2003, LOGIC LEARNING LEARN 6557 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 6558 MINSKY M, 2005, AI TOPICS 6559 NOBLE D, 1998, P FUSION 98 1 INT C, P478 6560 NONAKA I, 1995, KNOWLEDGE CREATING C 6561 SANIN C, 2004, KNOWLEDGE MANAGEMENT, P79 6562 SANIN C, 2005, FDN CONTROL MANAGEME, V3, P95 6563 SINGH S, 2003, HYDROCARB PROCESS, V82, P62 6564 WOODS E, 2004, KM WORLD, V13, P12 6565 NR 21 6566 TC 7 6567 PU TAYLOR & FRANCIS INC 6568 PI PHILADELPHIA 6569 PA 325 CHESTNUT ST, SUITE 800, PHILADELPHIA, PA 19106 USA 6570 SN 0196-9722 6571 J9 CYBERN SYST 6572 JI Cybern. Syst. 6573 PD MAR-MAY 6574 PY 2006 6575 VL 37 6576 IS 2-3 6577 BP 97 6578 EP 117 6579 DI 10.1080/01969720500425046 6580 PG 21 6581 SC Computer Science, Cybernetics 6582 GA 016HK 6583 UT ISI:000235611100002 6584 ER 6585 6586 PT J 6587 AU Skok, W 6588 Kalmanovitch, C 6589 TI Evaluating the role and effectiveness of an intranet in facilitating 6590 knowledge management: a case study at Surrey County Council 6591 SO INFORMATION & MANAGEMENT 6592 LA English 6593 DT Article 6594 DE knowledge management; Intranet; epistemologies; evaluation; 6595 connectionistic; autopoietic; cognitivistic; technology 6596 ID INFORMATION-SYSTEMS SUCCESS; MODEL 6597 AB The research study discussed here examined the role and effectiveness 6598 of intranet technology in the process of creating and managing 6599 knowledge for the Social Services Department of Surrey County Council, 6600 which is one of the largest local authorities in the UK. Based on an 6601 analysis of the literature in the field, we devised an intranet 6602 evaluation model (IEM) using both technical (hard) and human (soft) 6603 factors. It made use of an epistemological framework to elicit user 6604 mental models from across an organisation via a survey. 6605 The model was able to identify gaps, mismatches and failings in the 6606 knowledge management efforts. These were summarised in an easily 6607 understandable diagrammatic form, using knowledge evaluation maps; 6608 these showed the gap between the current and desired intranet roles for 6609 the different user groups within the council. 6610 The paper concludes by demonstrating how factors, such as the different 6611 mental models of the user groups can determine the effectiveness (or 6612 otherwise) of an intranet in managing organisational knowledge. It also 6613 contains recommendations of services that need attention in the council 6614 operations and suggests how the IEM could be used as a consulting tool 6615 for organisations seeking to evaluate their own knowledge management 6616 work on a continuous basis. (c) 2004 Elsevier B.V. All rights reserved. 6617 C1 Kingston Univ, Kingston Business Sch, Kingston upon Thames KT2 7LB, Surrey, England. 6618 Surrey Cty Council, Social Serv Dept, Surrey, England. 6619 RP Skok, W, Kingston Univ, Kingston Business Sch, Kingston Hill, Kingston 6620 upon Thames KT2 7LB, Surrey, England. 6621 EM wskok@kingston.ac.uk 6622 CR CHECKLAND P, 1998, INFORMATION SYSTEMS 6623 CHOO CW, 1998, KNOWING ORG ORG USE 6624 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 6625 DEETZ S, 1992, DEMOCRACY AGE CORPOR 6626 DELONE WH, 2003, J MANAGE INFORM SYST, V19, P9 6627 DEVARAJ S, 2002, IT PAYOFF 6628 FARBEY B, 1994, EUR MANAGE J, V12, P270 6629 GOURLAY S, 2000, P ISMICK C COMP FRAN 6630 GOURLAY S, 2000, SOME CRACKS ENGINE K 6631 HALAL WE, 1996, NEW MANAGEMENT CORPO 6632 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 6633 HEATH RL, 1994, MANAGEMENT CORPORATE 6634 HEDLUND G, 1994, STRATEGIC MANAGE J, V15, P73 6635 HENDRIKS PHJ, 1999, INFORM MANAGE, V35, P113 6636 LANK E, 1997, KNOWLEDGE PROCESS MA, V4, P73 6637 LEUNG HKN, 2001, INFORM MANAGE, V38, P137 6638 MAGRILL H, 1998, P 5 EUR C EV INF TEC, P77 6639 MALHOTRA Y, 2000, EXECUTIVES J, V16, P5 6640 MYERS P, 1996, KNOWLEDGE MANAGEMENT 6641 NONAKA I, 1996, INT J TECHNOL MANAGE, V11, P833 6642 OFFSEY S, 1997, J KNOWLEDGE MANAGEME, V1, P113 6643 OZ E, 2002, MANAGEMENT INFORMATI 6644 ROSEN N, 2001, FINANCIAL TIMES 0718 6645 SCHRAGE M, 1990, SHARED MINDS NEW TEC 6646 SCHREIBER G, 2001, KNOWLEDGE ENG MANAGE 6647 SHANNON C, 1949, INFORMATION THEORY 6648 SKOK W, 1996, J APPL MANAGEMENT ST, V5, P159 6649 SKOK W, 2001, INFORM MANAGE, V38, P409 6650 SKYRME D, 1998, DEV KNOWLEDGE STRATE 6651 STOHL C, 1995, ORG COMMUNICATION CO 6652 TAPSCOTT D, 1996, DIGITAL EC 6653 THAYER L, 1997, REVISIONING COMMUNIC 6654 TRUCH E, 2001, CLOSE YOU LEADING ED, P12 6655 VICKERS G, 1995, ART JUDGEMENT STUDY 6656 VONKROGH G, 1998, KNOWING FIRMS, P26 6657 WILLCOCKS LP, 1999, IT PRODUCTIVITY PARA 6658 WOLSTENHOLME EF, 1993, EVALUATION MANAGEMEN 6659 WOOD B, 1999, BIT WORLD 99 C CAP T 6660 NR 38 6661 TC 7 6662 PU ELSEVIER SCIENCE BV 6663 PI AMSTERDAM 6664 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 6665 SN 0378-7206 6666 J9 INFORM MANAGEMENT 6667 JI Inf. Manage. 6668 PD JUL 6669 PY 2005 6670 VL 42 6671 IS 5 6672 BP 731 6673 EP 744 6674 DI 10.1016/j.im.2004.04.008 6675 PG 14 6676 SC Computer Science, Information Systems; Information Science & Library 6677 Science; Management 6678 GA 934FT 6679 UT ISI:000229693000008 6680 ER 6681 6682 PT C 6683 AU Barthelemy, K 6684 Geyer, D 6685 TI An empirical investigation of IT outsourcing versus quasi-outsourcing 6686 in France and Germany 6687 SO INFORMATION & MANAGEMENT 6688 LA English 6689 DT Proceedings Paper 6690 DE MIS management; outsourcing; France; Germany 6691 ID TRANSACTION COST; COMPETITIVE ADVANTAGE; SPINOFFS; MARKET; FIRM; 6692 ORGANIZATION; PERFORMANCE; ECONOMIES; DECISIONS; FRAMEWORK 6693 AB An increasingly large number of firms outsource their information 6694 technology (IT). Firms that contemplate such outsourcing have two 6695 alternatives: (1) a. contract with a vendor (i.e., outsourcing) or (2) 6696 setting up their own IT subsidiary (i.e., quasi-outsourcing). This 6697 study examines some of the determinants of the outsourcing versus 6698 quasi-outsourcing decision. Using primary data collected in France and 6699 Germany, we show that the decision is strongly influenced by both 6700 internal (i.e., asset-specificity, size, and internal organization of 6701 IT) and external (i.e., institutional environment) determinants. © 6702 2003 Elsevier B.V. All rights reserved. 6703 C1 ESSEC, Sch Business, F-95021 Cergy Pontoise, France. 6704 AUDENCIA, F-44312 Nantes, France. 6705 RP Barthelemy, K, ESSEC, Sch Business, Ave Bernard Hisch, F-95021 Cergy 6706 Pontoise, France. 6707 EM barthelemy@essec.fr 6708 CR AKERLOF GA, 1970, Q J ECON, V84, P488 6709 ANG S, 1997, ORGAN SCI, V8, P235 6710 ANG S, 1998, MIS QUART, V22, P535 6711 AOKI M, 1988, INFORMATION INCENTIV 6712 AOKI M, 1990, J ECON LIT, V28, P1 6713 ARMSTRONG JS, 1977, J MARKETING RES, V14, P396 6714 ARON DJ, 1991, RAND J ECON, V22, P505 6715 AUBERT BA, 1996, INFORM MANAGE, V30, P51 6716 BARRON T, 1992, DECIS SUPPORT SYST, V8, P405 6717 BARZEL Y, 1982, J LAW ECON, V25, P27 6718 BERGER S, 1996, NATL DIVERSITY GLOBA 6719 CLEMONS EK, 1993, J MANAGEMENT INFORMA, V10, P9 6720 CROSS J, 1995, HARVARD BUSINESS MAY, P94 6721 DALEY L, 1997, J FINANC ECON, V45, P257 6722 DESAI H, 1999, J FINANC ECON, V54, P75 6723 DYER JH, 1996, ORGAN SCI, V7, P649 6724 DYER JH, 1997, STRATEGIC MANAGE J, V18, P535 6725 EARL M, 1996, SLOAN MANAGEMENT SPR, P26 6726 FITZGERALD G, P INT C INF SYST VAN, P99 6727 GHOSHAL S, 1990, ACAD MANAGE REV, V15, P603 6728 GROVER V, 1996, J MANAGEMENT INFORMA, V12, P89 6729 HALVEY J, 1996, INFORMATION TECHNOLO 6730 HILL CWL, 1995, ORGAN SCI, V6, P119 6731 HUBER RL, 1993, HARVARD BUSINESS JAN, P121 6732 ITO K, 1995, STRATEGIC MANAGE J, V16, P431 6733 KING WR, 2000, INFORM MANAGE, V37, P323 6734 KLEIN B, 1978, J LAW ECON, V21, P297 6735 LACITY M, 1993, INFORMATION SYSTEMS 6736 LACITY M, 1995, HARVARD BUSINESS MAY, P84 6737 LACITY M, 1996, SLOAN MANAGEMENT SPR, P13 6738 LACITY M, 1998, MIS Q SEP, P363 6739 LAWRENCE P, 1980, MANAGERS MANAGEMENT 6740 LEE JN, 1999, J MANAGEMENT INFORM, V15, P29 6741 LEE JN, 2001, INFORM MANAGE, V38, P323 6742 LOH L, 1992, INFORMATION SYSTEMS, V3, P334 6743 MAURICE M, 1982, POLITIQUE ED ORG IND 6744 MCFARLAN W, 1995, SLOAN MANAGEMENT WIN, P9 6745 NETER J, 1985, APPL LINEAR STAT MOD 6746 NORTH D, 1981, STRUCTURE CHANGE EC 6747 NORTH D, 1990, I I CHANGE EC PERFOR 6748 POHL H, 1992, RISE BIG BUSINESS 6749 POPPO L, 1998, STRATEGIC MANAGE J, V19, P853 6750 PORTER ME, 1985, HARVARD BUSINESS JUL, P149 6751 SCHIPPER K, 1983, J FINANC ECON, V12, P437 6752 SORGE A, 1993, MANAGEMENT W EUROPE, P65 6753 TENG JTC, 1995, DECISION SCI, V26, P75 6754 VENKATRAMAN N, 1997, SLOAN MANAGEMENT SPR, P51 6755 WARNER M, 1993, MANAGEMENT W EUROPE, P89 6756 WILLCOCKS L, 1995, EUROPEAN MANAGEMENT, V13, P67 6757 WILLIAMSON O, 1975, MARKET HIERARCHIES A 6758 WILLIAMSON O, 1985, EC I CAPITALISM 6759 WILLIAMSON O, 1996, MECH GOVT 6760 WILLIAMSON OE, 1991, ADM SCI Q, V36, P269 6761 WOO CY, 1992, STRATEGIC MANAGE J, V13, P433 6762 ZENGER TR, 1997, ORGAN SCI, V8, P209 6763 NR 55 6764 TC 7 6765 PU ELSEVIER SCIENCE BV 6766 PI AMSTERDAM 6767 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 6768 SN 0378-7206 6769 J9 INFORM MANAGEMENT 6770 JI Inf. Manage. 6771 PD MAY 6772 PY 2005 6773 VL 42 6774 IS 4 6775 BP 533 6776 EP 542 6777 DI 10.1016/j.im.2004.02.005 6778 PG 10 6779 SC Computer Science, Information Systems; Information Science & Library 6780 Science; Management 6781 GA 926ZI 6782 UT ISI:000229161800003 6783 ER 6784 6785 PT J 6786 AU Carlucci, D 6787 Marr, B 6788 Schiuma, G 6789 TI The knowledge value chain: how intellectual capital impacts on business 6790 performance 6791 SO INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT 6792 LA English 6793 DT Article 6794 DE knowledge management; performance management; intellectual capital; 6795 intangible assets; value creation; knowledge assets; knowledge-based 6796 view; resource-based view 6797 ID COMPETITIVE ADVANTAGE; MANAGEMENT; ASSETS; RESOURCES 6798 AB This theoretical paper explores the fundamental issue of how knowledge 6799 management initiatives impact business performance. Reflecting on the 6800 management literature in the fields of knowledge management and 6801 performance management enabled the deduction of four basic assumptions, 6802 representing the links of a conceptual cause-and-effect framework - the 6803 knowledge value chain. Drawing on the resource-based view and the 6804 competence-based view of the firm, the paper identifies strategic, 6805 managerial, and operational dimensions of knowledge management. The 6806 review of performance management frameworks discusses the role of 6807 knowledge management in those models. These reflections allow linking 6808 knowledge management with core competencies, strategic processes, 6809 business performance, and finally, with value creation. 6810 C1 Cranfield Sch Management, Ctr Business Performance, Cranfield MK43 0AL, Beds, England. 6811 Univ Basilicata, DAPIT, LIEG, I-85100 Potenza, Italy. 6812 Univ Basilicata, DAPIT, LIEG, I-85100 Potenza, Italy. 6813 RP Marr, B, Cranfield Sch Management, Ctr Business Performance, Cranfield 6814 MK43 0AL, Beds, England. 6815 EM cd620ing@unibas.it 6816 bernard.marr@cranfield.ac.uk 6817 schiuma@unibas.it 6818 CR *EUR FDN QUAL MAN, 1999, EFQM EXC MOD 6819 AMIT R, 1993, STRATEGIC MANAGE J, V14, P33 6820 ARMISTEAD C, 1999, J KNOWLEDGE MANAGEME, V3, P143 6821 AVERSON P, 1999, BALANCED SCORECARD K 6822 BARNEY J, 1991, J MANAGE, V17, P99 6823 BEIJERSE RP, 2000, J KNOWLEDGE MANAGEME, V4, P162 6824 BELLUCCI A, 1997, SVILUPPO ORG, P51 6825 BONTIS N, 1999, EUROPEAN MANAGEMENT, V17, P391 6826 BORGHOFF UM, 1998, INFORMATION TECHNOLO 6827 BROOKING A, 1996, INTELLECTUAL CAPITAL 6828 CHONG CW, 2000, J INTELLECTUAL CAPIT, V1, P366 6829 COOMBS R, 1997, 2 CRIC UMIST U MANCH 6830 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 6831 DRUCKER PF, 1993, POST CAPITALIST SOC 6832 EDVINSSON L, 1997, INTELLECTUAL CAPITAL 6833 GRANT RM, 1991, CALIFORNIA MANAGEMEN, V33, P14 6834 GRANT RM, 1994, ANAL STRATEGICA GEST 6835 GRANT RM, 1998, SVILUPPO ORG SET, P43 6836 HAANES K, 1997, STRATEGY CULTURE STY 6837 HALL R, 1993, STRATEGIC MANAGE J, V14, P607 6838 HOLSAPPLE CW, 1997, KNOWLEDGE MANAGEMENT 6839 JOHNSON R, 1989, RELEVANCE LOST RISE 6840 KAPLAN RS, 1992, HARVARD BUSINESS JAN, P71 6841 KAPLAN RS, 1996, HARVARD BUSINESS JAN, P75 6842 KAPLAN RS, 2000, HARVARD BUSINESS SEP, P167 6843 LEE G, 2000, ED MEASUREMENT ISSUE, V19, P9 6844 LEONARDBARTON D, 1995, WELLSPRINGS KNOWLEDG 6845 MALHOTRA Y, 1998, ASIAN STRATEGY LEADE, V6 6846 MARR B, 2001, PERFORMANCE MEASUREM 6847 MPHERSON P, 1994, ASLIB P, V46 6848 MUFFATTIO M, 1996, QUADERNI AILG RISORS, P7 6849 NEELY A, 1998, MEASURING BUSINESS P 6850 NEELY A, 2002, FINANCIAL TIMES 6851 NELSON RR, 1991, STRATEGIC MANAGE J, V12, P61 6852 NONAKA I, 1991, HARVARD BUS REV, V69, P96 6853 NONAKA I, 1995, KNOWLEDGE CREATING C 6854 PAGANI D, 1998, SVILUPPO ORG GEN, P75 6855 PENROSE ET, 1959, THEORY GROWTH FIRM 6856 PETRASH G, 1996, EUROPEAN MANAGEMENT, V14, P365 6857 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 6858 PRAHALAD CK, 1993, HARVARD BUS REV, V71, P75 6859 QUINN JB, 1992, INTELLIGENT ENTERPRI 6860 QUINTAS P, 1997, LONG RANGE PLANN, V30, P385 6861 ROOS J, 1997, INTELLECTUAL CAPITAL 6862 RUGGLES R, 1998, CALIF MANAGE REV, V40, P80 6863 RUMELT RP, 1994, FOREWORD COMPETENCE 6864 SELZNIK P, 1957, LEADERSHIP ADM 6865 STALK G, 1992, HARVARD BUSINESS MAR, P57 6866 STEWART TA, 1997, INTELLECTUAL CAPITAL 6867 SVEIBY KE, 1997, NEW ORG WEALTH MANAG 6868 SVEIBY KE, 2001, J INTELLECTUAL CAPIT, V2, P344 6869 TAPP L, 1997, BUSINESS Q 6870 TEECE DJ, 1998, CALIF MANAGE REV, V40, P55 6871 TEECE DJ, 2000, LONG RANGE PLANN, V33, P35 6872 VICKERSKOCH M, 1995, ORG DYNAMICS SUM 6873 WIIG KM, 1997, J KNOWLEDGE MANAGEME, V1, P6 6874 WIIG KM, 1997, LONG RANGE PLANN, V30, P399 6875 NR 57 6876 TC 7 6877 PU INDERSCIENCE ENTERPRISES LTD 6878 PI GENEVA 6879 PA WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 896, 6880 CH-1215 GENEVA, SWITZERLAND 6881 SN 0267-5730 6882 J9 INT J TECHNOL MANAGE 6883 JI Int. J. Technol. Manage. 6884 PY 2004 6885 VL 27 6886 IS 6-7 6887 BP 575 6888 EP 590 6889 PG 16 6890 SC Engineering, Multidisciplinary; Management; Operations Research & 6891 Management Science 6892 GA 848QK 6893 UT ISI:000223482000006 6894 ER 6895 6896 PT J 6897 AU Yim, NH 6898 Kim, SH 6899 Kim, HW 6900 Kwahk, KY 6901 TI Knowledge based decision making on higher level strategic concerns: 6902 system dynamics approach 6903 SO EXPERT SYSTEMS WITH APPLICATIONS 6904 LA English 6905 DT Article 6906 DE knowledge management; naturalistic decision making; system dynamics 6907 ID EXPERT-SYSTEMS; INFLUENCE DIAGRAMS; MANAGEMENT; THINKING; MODELS; MAPS; 6908 PERSPECTIVES; ORGANIZATION; METHODOLOGY; RATIONALITY 6909 AB In recognizing knowledge as a new resource in gaining organizational 6910 competitiveness, knowledge management suggests a method in managing and 6911 applying knowledge for improving organizational performance. Much 6912 knowledge management research has focused on identifying. storing. and 6913 disseminating process related knowledge in an organized manner. 6914 Applying knowledge to decision making has a significant impact on 6915 organizational performance than solely processing transactions for 6916 knowledge management. In this research., we suggest a method of 6917 knowledge-based decision-making using system dynamics, with an emphasis 6918 to strategic concerns. The proposed method transforms individual mental 6919 models into explicit knowledge by translating partial and implicit 6920 knowledge into an integrated knowledge model. The scenario-based test 6921 of the organized knowledge model enables decision-makers to understand 6922 the structure of the target problem and identify its basic cause, which 6923 facilitates effective decision-making. This method facilitates the 6924 linkage between knowledge management initiatives and achieving 6925 strategic goals and objectives of an organization. (C) 2004 Elsevier 6926 Ltd. All rights reserved. 6927 C1 Korea Adv Inst Sci & Technol, Grad Sch Management, Seoul 130772, South Korea. 6928 Natl Univ Singapore, Dept Informat Syst, Singapore 117543, Singapore. 6929 Keimyung Univ, Dept Management Informat Sci, Taegu 704701, South Korea. 6930 RP Yim, NH, Korea Adv Inst Sci & Technol, Grad Sch Management, 207-43 6931 Chonyangri2 Dong, Seoul 130772, South Korea. 6932 EM nhyim@kgsm.kaist.ac.kr 6933 seekim@kgsm.kaist.ac.kr 6934 kimhw@comp.nus.edu.sg 6935 kwahk@kmu.ac.kr 6936 CR ACKOFF RL, 1972, PURPOSEFUL SYSTEMS 6937 ALAVI M, 2001, MIS QUART, V25, P107 6938 ALER R, 2002, KNOWL-BASED SYST, V15, P473 6939 ANDERSON JR, 1983, ARCHITECTURE COGNITI 6940 AXELROD R, 1976, STRUCTURE DECICISION 6941 BASS B, 1983, ORG DECISION MAKING 6942 BEACH L, 1997, NATURALISTIC DECISIO 6943 BENNETT RH, 1998, MANAGE DECIS, V36, P589 6944 CHECKLAND P, 1981, SYSTEMS THINKING SYS 6945 CHENG MM, 2003, BEHAV RES ACCOUNTING, V15, P39 6946 COURTNEY JF, 2001, DECIS SUPPORT SYST, V31, P17 6947 DAFT RL, 1986, MANAGE SCI, V32, P554 6948 DAVENPORT TH, 1996, SLOAN MANAGE REV, V37, P53 6949 DAVENPORT TH, 1998, WORKING KNOWLEDGE 6950 DEAN JW, 1993, J MANAGE STUD, V30, P587 6951 DIFFENBACH J, 1982, STRATEGIC MANAGEMENT, V3, P133 6952 EARL MJ, 1999, SLOAN MANAGE REV, V40, P29 6953 EDEN C, 1992, J MANAGE STUD, V29, P309 6954 EDWARDS JS, 2000, EUR J INFORM SYST, V9, P36 6955 EDWARDS W, 1961, ANNU REV PSYCHOL, V12, P473 6956 FIOL CM, 1985, ACAD MANAGE REV, V10, P803 6957 FORD DN, 1998, SYST DYNAM REV, V14, P309 6958 FORRESTER JW, 1961, IND DYNAMICS 6959 GOLD AH, 2001, J MANAGE INFORM SYST, V18, P185 6960 GORDON EG, 1997, NATURALISTIC DECISIO 6961 GRANT RM, 1996, STRATEGIC MANAGE J, V17, P109 6962 HALL DJ, 2001, P 34 HICSS 6963 HALL RI, 1984, MANAGE SCI, V30, P905 6964 HENDRIKS P, 1999, INFORMATION MANAGEME, V69, P113 6965 HITT MA, 1991, STRATEGIC MANAGE J, V12, P327 6966 HOFFMAN RR, 1998, HUM FACTORS, V40, P254 6967 HOWARD RA, 1989, MANAGE SCI, V35, P903 6968 HUTCHINS E, 1995, COGNITION WORLD 6969 JANIS IL, 1977, DECISION MAKING PSYC 6970 KAHNEMAN D, 1982, JUDGEMENT UNCERTAINT 6971 KIM DH, 1994, SYST DYNAM REV, V10, P277 6972 KIM YG, 2003, EXPERT SYST APPL, V24, P295 6973 KLEIN G, 1993, DECISION MAKING ACTI 6974 KLEIN G, 1999, SOURCE POWER PEOPLE 6975 KLEIN GA, 1989, IEEE T SYST MAN CYB, V19, P462 6976 KLEIN JH, 1982, J OPERATIONAL RES SO, V33, P63 6977 LIEBOWITZ J, 1997, KYBERNETES, V26, P555 6978 LIEBOWITZ J, 1998, KNOWLEDGE ORG WHAT E 6979 LIEBOWITZ J, 2001, J KNOWLEDGE MANAGEME, V5, P300 6980 LIEBOWITZ J, 2003, INT J PROJECT MANAGE, V21, P189 6981 LIPSHITZ R, 1996, ORGAN BEHAV HUM DEC, V65, P48 6982 MALHOTRA Y, 2001, EXPERT SYST APPL, V20, P7 6983 MANZONI JF, 1998, J M INFO SYS, V14, P109 6984 MARCH JG, 1958, ORGANIZATION 6985 MARCH JG, 1982, DECISION MAKING INTE, P92 6986 MARCH JG, 1987, MANAGE SCI, V33, P1404 6987 MEEHL PE, 1954, CLIN VS STAT PREDICT 6988 MESO P, 2002, J KNOWLEDGE MANAGEME, V6, P63 6989 MOCKLER RJ, 1992, INT REV STRATEGIC MA, P133 6990 MOCKLER RJ, 1998, KNOWLEDGE BASED SYST 6991 NEWELL A, 1972, HUMAN PROBLEM SOLVIN 6992 NONAKA I, 1991, HARVARD BUS REV, V69, P96 6993 NONAKA I, 1994, ORGAN SCI, V5, P14 6994 OLEARY DE, 1987, HUM SYST MANAGE, V7, P11 6995 OZBAYRAK M, 2003, DECIS SUPPORT SYST, V35, P487, DOI 6996 10.1016/S0167-9236(02)00128-8 6997 PETERSON DW, 1994, SYST DYNAM REV, V10, P159 6998 PYLYSHYN ZW, 1984, COMPUTATION COGNITIO 6999 RAMAPRASAD A, 1985, STRATEGIC MANAGE J, V6, P377 7000 RICHARDSON G, 1983, INT SYST DYN C MASS 7001 RICHARDSON GP, 1986, SYST DYNAM REV, V2, P158 7002 SAVAGE LJ, 1954, FDN STAT 7003 SCHMITT N, 1997, NATURALISTIC DECISIO 7004 SENGE PM, 1990, 5 DISCIPLINE ART PRA 7005 SENGE PM, 1992, EUR J OPER RES, V59, P137 7006 SIMON HA, 1978, AM ECON REV, V68, P1 7007 SKRABA A, 2003, SYST DYNAM REV, V19, P243, DOI 10.1002/sdr.274 7008 SMITH GF, 1989, MANAGE SCI, V35, P963 7009 STEIN EW, 1995, INT J INFORM MANAGE, V15, P17 7010 STERMAN JD, 1989, ORG BEHAV HUMAN DECI, V43, P271 7011 STERMAN JD, 1991, MANAGING NATION MICR, P209 7012 STERMAN JD, 1994, SYST DYNAM REV, V10, P301 7013 STERMAN JD, 2001, CALIF MANAGE REV, V43, P8 7014 STERNBERG RJ, 1997, J MANAGE, V23, P475 7015 TEECE DJ, 1998, CALIF MANAGE REV, V40, P289 7016 TEECE DJ, 1998, CALIF MANAGE REV, V40, P55 7017 TOLMAN EC, 1948, PSYCHOL REV, V55, P189 7018 WHEATLEY MJ, 2001, IHIRM J, V5, P29 7019 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 7020 WONG BK, 1995, INFORMATION MANAGEME, V29, P141 7021 ZSAMBOK CE, 1997, NATURALISTIC DECISIO 7022 NR 85 7023 TC 7 7024 PU PERGAMON-ELSEVIER SCIENCE LTD 7025 PI OXFORD 7026 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 7027 SN 0957-4174 7028 J9 EXPERT SYST APPL 7029 JI Expert Syst. Appl. 7030 PD JUL 7031 PY 2004 7032 VL 27 7033 IS 1 7034 BP 143 7035 EP 158 7036 DI 10.1016/j.eswa.2003.12.019 7037 PG 16 7038 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 7039 Electronic; Operations Research & Management Science 7040 GA 815HX 7041 UT ISI:000221034500012 7042 ER 7043 7044 PT C 7045 AU Alvarado, M 7046 Romero-Salcedo, M 7047 Sheremetov, L 7048 TI A corporative memory based on the user profiles 7049 SO EXPERT SYSTEMS WITH APPLICATIONS 7050 LA English 7051 DT Proceedings Paper 7052 DE user profile; organizational memory; ontology 7053 AB In this paper, each position in the organization has a well-delimited 7054 profile defined by; the assigned tasks as well as for the engaged 7055 relationships during the process and the organizational domain. 7056 Ontologies for organization positions, tasks and application domains 7057 are introduced in order to model an Organizational Memory. This Memory 7058 is designed/specified through UML/XML diagrams and it is exemplified by 7059 a Customer Relationship Management information system. The 7060 organizational's memory reuses the resulting knowledge from experiences 7061 abstraction of organization members while laboring at their positions. 7062 (C) 2003 Elsevier Ltd. All rights reserved. 7063 C1 Inst Mexicano Petr, PIMAyC, San Bartolo Atepehuacan 07730, Mexico. 7064 RP Alvarado, M, Inst Mexicano Petr, PIMAyC, Eje Cent Lazaro Cardenas 152, 7065 San Bartolo Atepehuacan 07730, Mexico. 7066 CR ALVARADO M, 2001, P S INT SIST INF SIS 7067 BANARASALCANTAR.R, TWG4 CAPE 7068 BANARESALCANTARA R, 1997, COMPUT CHEM ENG, V21, P263 7069 BOOCH G, 1999, UML XML SCHEM MAPP S 7070 BOYD S, 2001, RETHINKING KNOWLEDGE 7071 BRAY T, 2000, EXTENSIBLE MARKUP LA 7072 BRICE AA, 1998, AICHE ANN M MIAM US 7073 GARCIA ACB, 1992, AI EDAM, V6, P1 7074 HENDLER J, 2000, J I ELECT ENG JPN, V122, P676 7075 JENNINGS NR, 1999, LECT NOTES ARTIF INT, V1647, P1 7076 JENSEN MR, 2003, DATA KNOWL ENG, V44, P323 7077 LIEBOWITZ J, 2001, EXPERT SYST APPL, V20, P1 7078 MALHOTRA Y, 2000, INFORMATION STRATEGY, V16, P5 7079 PEPPERS S, 2001, XML TOP MAPS XTM 1 0 7080 RUMBAUGH J, 1999, UNIFIED MODELING LAN 7081 SHEREMETOV L, 2003, 5 INT C ENT INF SYST, P340 7082 SHEREMETOV L, 2003, P 10 ISPE INT C CONC 7083 VANELST L, 2001, 13 INT C SOFTW ENG K, P79 7084 VANELST L, 2001, 14 INT FLAIRS C FLAI, P295 7085 VANELST L, 2002, KNOWLEDGE MANAGEMENT 7086 WALSH PJ, 1991, ACAD MANAGEMENT REV, V16 7087 NR 21 7088 TC 7 7089 PU PERGAMON-ELSEVIER SCIENCE LTD 7090 PI OXFORD 7091 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 7092 SN 0957-4174 7093 J9 EXPERT SYST APPL 7094 JI Expert Syst. Appl. 7095 PD JAN 7096 PY 2004 7097 VL 26 7098 IS 1 7099 BP 87 7100 EP 94 7101 DI 10.1016/S0957-4174(03)00110-6 7102 PG 8 7103 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 7104 Electronic; Operations Research & Management Science 7105 GA 759XM 7106 UT ISI:000187780200010 7107 ER 7108 7109 PT J 7110 AU Lehr, JK 7111 Rice, RE 7112 TI Organizational measures as a form of knowledge management: A 7113 multitheoretic, communication-based exploration 7114 SO JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY 7115 LA English 7116 DT Article 7117 ID PERSPECTIVES; INFORMATION 7118 AB One form of knowledge management is the use of measures, to foster 7119 learning, to transform individual tacit understanding to shared 7120 explicit sensemaking, to evaluate and improve processes and customer 7121 service, and even to rationalize and control organizational activities 7122 and workers. This article summarizes and applies four theoretical 7123 approaches-organizational learning, sensemaking, quality management, 7124 and critical theory-to explore how measures are constructed, 7125 interpreted, and used within organizational settings as forms of 7126 knowledge management. The primary principles, the role of 7127 communication, and the role of measures are summarized for each 7128 approach. The article ends by discussing some implications of measures 7129 in general and this multitheoretic conceptualization of measures in 7130 particular for knowledge management. 7131 C1 Fairleigh Dickinson Univ, Dept English Commun & Philosophy, Madison, NJ 07940 USA. 7132 Rutgers State Univ, Sch Commun Informat & Lib Studies, New Brunswick, NJ 08901 USA. 7133 RP Lehr, JK, Fairleigh Dickinson Univ, Dept English Commun & Philosophy, 7134 285 Madison Ave,M-MS3-01, Madison, NJ 07940 USA. 7135 CR AGUAYO R, 1990, DR DEMING AM TAUGHT 7136 ALAVI M, 2001, MIS QUART, V25, P107 7137 ALVESSON M, 1996, COMMUNICATION POWER 7138 ALVESSON M, 1996, MAKING SENSE MANAGEM 7139 ARGOTE L, 1999, ORG LEARNING CREATIN 7140 ARGYRIS C, 1996, ORG LEARNING, R2 7141 BANTZ CR, 1977, COMMUN MONOGR, V44, P171 7142 BARTLETT CA, 1995, HARVARD BUS REV, V73, P132 7143 BENIGER JR, 1986, CONTROL REVOLUTION T 7144 BORING EG, 1961, QUANTIFICATION HIST, P108 7145 BRANCATO CK, 1997, 117697CR912 C BOARD 7146 BROWN JS, 1996, ORG LEARNING, P58 7147 BROWN MG, 1994, WHY TQM FAILS WHAT T 7148 BURRELL G, 1979, SOCIOLOGICAL PARADIG 7149 CHAN YE, 2000, J MANAGE INFORM SYST, V16, P225 7150 CHANDLER A, 2000, NATIONS TRANSFORMED 7151 CHOO CW, 1995, INFORMATION MANAGEME 7152 CHOO CW, 1998, KNOWING ORG ORG USE 7153 CHUMER M, 2000, MANAGING KNOWLEDGE C, R15 7154 CLEGG S, 1989, FRAMEWORKS POWER 7155 CROSBY PB, 1996, QUALITY IS STILL FRE 7156 CULNAN MJ, 1999, ORGAN SCI, V10, P104 7157 CZARNECKI MT, 1999, MANAGING MEASURING I 7158 DAFT RJ, 1987, RES SOCIOLOGY ORG, V5, P1 7159 DAY R, 2001, MODERN INVENTION INF 7160 DEETZ SA, 1992, DEMOCRACY AGE CORPOR 7161 DIBELLA AJ, 1998, ORG LEARN INTEGRATED 7162 DOBYNS L, 1994, THINKING QUALITY PRO 7163 DRUCKER PF, 1991, HARVARD BUS REV, V69, P69 7164 FAIRHURST GT, 1993, MANAGEMENT COMMUNICA, V6, P331 7165 FEIGENBAUM AV, 1983, TOTAL QUALITY CONTRO 7166 FLYNN BB, 1996, ADV MANAGEMENT ORG Q, V1, P141 7167 GABOR A, 1990, MAN DISCOVERED QUALI 7168 GARVIN DA, 1993, HARVARD BUS REV, V71, P78 7169 GASSER L, 1986, ACM T OFFIC INFORM S, V4, P205 7170 GIOIA DA, 1990, ACAD MANAGE REV, V15, P584 7171 GRANT RM, 1994, SLOAN MANAGE REV, V35, P584 7172 GREISING D, 1994, BUS WEEK, V3384, P54 7173 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 7174 HABERMAS J, 1984, THEORY COMMUNICATIVE, V1 7175 HABERMAS J, 1987, THEORY COMMUNICATIVE, V2 7176 HASSARD J, 1991, ORGAN STUD, V12, P275 7177 HUBER GP, 1991, ORGAN SCI, V2, P88 7178 ISHIKAWA K, 1985, WHAT IS TOTAL QUALIT 7179 ITTNER CD, 1996, ADV MANAGEMENT ORG Q, V1, P1 7180 JARVENPAA SL, 2001, J MANAGE INFORM SYST, V18, P151 7181 JOHNSON BM, 1987, MANAGING ORG INNOVAT 7182 JURAN JM, 1990, JURAN LEADERSHIP QUA 7183 KAPLAN RS, 1996, BALANCED SCORECARD T 7184 KIM DH, 1990, LEARNING ORG INTEGRA 7185 LANDAU M, 1979, PUBLIC ADMIN REV, V39, P148 7186 LEE AS, 1991, ORGAN SCI, V2, P342 7187 LEVITT BS, 1995, ORG LEARNING, P517 7188 LINGLE J, 1997, 117697CR, P19 7189 LOCKE EA, 1995, INT J ORG ANAL, V3, P45 7190 MACHLUP F, 1962, PRODUCTION DISTRIBUT 7191 MALHOTRA Y, 2000, KNOWLEDBE MANAGEMENT, P245 7192 MANZ CC, 1987, ADMIN SOC, V19, P3 7193 MARCH A, 1994, READINGS TOTAL QUALI, P137 7194 MARCH JG, 1991, ORGAN SCI, V2, P71 7195 MARCH JG, 1999, PURSUIT ORG INTELLIG 7196 MARKUS ML, 2001, J MANAGE INFORM SYST, V18, P57 7197 MARX K, 1944, EC POLITICAL MANUSCR 7198 NIDUMOLU SR, 2001, J MANAGE INFORM SYST, V18, P115 7199 NONAKA I, 1995, KNOWLEDGE CREATING C 7200 ORR J, 1996, TALKING MACHINES ETH 7201 PAPA S, 1995, PROG CELL R, V5, P3 7202 POLANYI M, 1998, KNOWL ORGAN, P135 7203 RIORDAN CM, 1996, ADV MANAGEMENT ORG Q, V1, P299 7204 ROSS PJ, 1989, TAGUCHI TECHNIQUES Q 7205 RUBEN BD, 1995, QUALITH HIGHTER ED 7206 RUBEN BD, 1997, EXCELLENCE HIGHER ED 7207 SENGE P, 1990, 5 DISCIPLINE ART PRA 7208 SHEWHART WA, 1931, EC CONTROL QUALITY M 7209 SIMON H, 1991, ORGAN SCI, V2, P125 7210 SPENDER JC, 1998, ORGANIZATION, V5, P233 7211 STARBUCK WH, 1992, J MANAGE STUD, V29, P713 7212 STATA R, 1989, SLOAN MANAGE REV, V30, P63 7213 STENMARK D, 2001, J MANAGEMENT INFORMA, V17, P9 7214 TAGUCHI G, 1986, INTRO QUALITY ENG DE 7215 WALSH JP, 1991, ACAD MANAGE REV, V16, P57 7216 WEICK K, 1979, SOCIAL PSYCHOL ORG 7217 WEICK K, 1995, SENSEMAKING ORG 7218 WENDT RF, 1994, MANAGEMENT COMMUNICA, V8, P5 7219 WINTER SG, 1996, ORG LEARNING, P460 7220 WOOLF H, 1961, QUANTIFICATION HIST 7221 ZACK M, 1999, SLOAN MANAGE REV, V10, P45 7222 NR 87 7223 TC 7 7224 PU JOHN WILEY & SONS INC 7225 PI HOBOKEN 7226 PA 111 RIVER ST, HOBOKEN, NJ 07030 USA 7227 SN 1532-2882 7228 J9 J AM SOC INF SCI TECHNOL 7229 JI J. Am. Soc. Inf. Sci. Technol. 7230 PD OCT 7231 PY 2002 7232 VL 53 7233 IS 12 7234 BP 1060 7235 EP 1073 7236 DI 10.1002/asi.10108 7237 PG 14 7238 SC Computer Science, Information Systems; Information Science & Library 7239 Science 7240 GA 592ZT 7241 UT ISI:000177967300011 7242 ER 7243 7244 PT J 7245 AU Albino, V 7246 Pontrandolfo, P 7247 Scozzi, B 7248 TI Analysis of information flows to enhance the coordination of production 7249 processes 7250 SO INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS 7251 LA English 7252 DT Article 7253 DE coordination; information flow; coordination technologies; production 7254 processes 7255 ID ORGANIZATIONAL PROCESSES; DECISION-MAKING; MEDIA RICHNESS; TECHNOLOGY; 7256 DESIGN; MARKETS; SYSTEMS; MODEL 7257 AB This paper proposes a methodology to describe the information flows 7258 involved in the coordination of production processes. To this end, a 7259 process is represented as a set of interdependent tasks accomplished by 7260 resources. To manage task interdependencies, resources make decisions 7261 and exchange messages according to their decision-making 7262 responsibilities. By the assessment of a process coordination load, 7263 namely the effort required for resources to address coordination 7264 problems, the methodology can help managers enhance the adopted 7265 coordination form or improve the performed process as well as support 7266 the selection of the coordination technologies that better satisfy the 7267 information requirements. (C) 2002 Elsevier Science B.V. All rights 7268 reserved. 7269 C1 Politecn Bari, Dipartimento Ingn Meccan & Gestionale, I-70126 Bari, Italy. 7270 RP Scozzi, B, Politecn Bari, Dipartimento Ingn Meccan & Gestionale, Viale 7271 Japigia 182, I-70126 Bari, Italy. 7272 CR ALBINO V, 1999, P 15 INT C PROD RES 7273 BALIGH HH, 1986, MANAGE SCI, V32, P1480 7274 BAVELAS A, 1950, J ACOUST SOC AM, V22, P272 7275 BRAVOCO RR, 1985, COMPUT IND, V6, P345 7276 CHEN PP, 1976, ACM T DATABASE SYST, V1, P1 7277 COBORRA C, 1989, TECHNOLOGIE COORDINA 7278 COLQUHOUN GJ, 1991, INT J PROD RES, V29, P2239 7279 COOPER RB, 1990, MANAGE SCI, V36, P123 7280 COULSONTHOMAS C, 1994, BUSINESS PROCESS REE 7281 CROWSTON K, 1981, ARTIF INTELL, P215 7282 CROWSTON K, 1988, HDB HUMAN COMPUTER I 7283 CROWSTON K, 1997, ORGAN SCI, V8, P157 7284 CROWSTON K, 1998, COORDINATION THEORY 7285 DAFT RL, 1986, MANAGE SCI, V32, P554 7286 DAVENPORT TH, 1990, SLOAN MANAGE REV, V31, P11 7287 DAVENPORT TH, 1993, PROCESS INNOVATION R 7288 GALBRAITH JR, 1977, ORG DESIGN 7289 GANE C, 1979, STRUCTURED SYSTEM AN 7290 GHOSHAL S, 1994, MANAGE SCI, V40, P96 7291 GIDDENS A, 1976, NEW RULES SOCIOLOGIC 7292 GURBAXANI V, 1991, COMMUN ACM, V34, P59 7293 HARRINGTON HJ, 1991, BUSINESS PROCESS IMP 7294 HITT LM, 1999, INFORM SYST RES, V10, P134 7295 HOLT A, 1983, IIT TECHNICAL J, V557, P4 7296 HUBER GP, 1990, ACAD MANAGE REV, V15, P47 7297 JAHIEL P, 1999, MANAGE SCI, V45, P659 7298 KATHURIA R, 1999, OMEGA-INT J MANAGE S, V27, P605 7299 KEEN PGW, 1981, COMMUN ACM, V24, P24 7300 KLING R, 1996, TRANSFORMING COORDIN 7301 KUMAR A, 1993, MANAGE SCI, V39, P218 7302 LAUDEN KC, 1998, MANAGEMENT INFORMATI 7303 LEAVITT HJ, 1951, J ABNORM SOC PSYCH, V46, P38 7304 LEAVITT HJ, 1958, HARVARD BUS REV, V36, P41 7305 LEVITT RE, 1994, 29 CIFE STANF U 7306 MACDONALD I, 1988, COMPUTERIZED ASSISTA 7307 MACINTOSH NB, 1978, ADM SCI Q, V26, P207 7308 MACKENZIE KD, 1986, MANAGE SCI, V32, P622 7309 MALHOTRA Y, 1993, ROLE INFORMATION TEC 7310 MALONE TW, 1987, COMMUN ACM, V30, P484 7311 MALONE TW, 1988, OPER RES, V36, P421 7312 MALONE TW, 1994, ACM COMPUT SURV, V26, P87 7313 MALONE TW, 1997, SLOAN MANAGE REV, V38, P23 7314 MALONE TW, 1999, MANAGE SCI, V45, P425 7315 MARCH J, 1958, ORGANIZATIONS 7316 MARKUS ML, 1988, MANAGE SCI, V34, P583 7317 MARTIN J, 1990, INFORMATION ENG PLAN, V2 7318 MINTZBERG H, 1979, STRUCTURING ORG 7319 OULD M, 1995, BUSINESS PROCESS 7320 PENTLAND BT, 1994, 178 MIT CTR COORD SC 7321 PENTLAND BT, 1995, ORGAN SCI, V6, P541 7322 PLAIA A, 1995, INT J OPER PROD MAN, V15, P63 7323 PONTRANDOLFO P, 1999, P 4 INT S LOG JUL 11 7324 ROCKART JF, 1979, HARVARD BUS REV, V57, P81 7325 ROCKART JF, 1984, INTERFACES, V14, P84 7326 ROCKART JF, 1989, SLOAN MANAGE REV, V30, P7 7327 ROSS DT, 1977, IEEE T SOFTWARE ENG, V15, P1 7328 ROSS DT, 1977, IEEE T SOFTWARE ENG, V3, P1 7329 SCHMENNER RW, 1984, PRODUCTION ORG MANAG 7330 THOMPSON JD, 1967, ORG ACTION SOCIAL SC 7331 TREVINO LK, 1987, COMMUN RES, V14, P553 7332 TUSHMAN ML, 1978, ACAD MANAGE REV, V3, P613 7333 VANDEVEN A, 1976, AM SOCIOL REV, V41, P322 7334 VANDEVEN AH, 1974, ADM SCI Q, V19, P183 7335 YADAV SB, 1988, COMMUN ACM, V31, P1090 7336 YOURDAN E, 1989, MODERN STRUCTURE ANA 7337 NR 65 7338 TC 7 7339 PU ELSEVIER SCIENCE BV 7340 PI AMSTERDAM 7341 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 7342 SN 0925-5273 7343 J9 INT J PROD ECON 7344 JI Int. J. Prod. Econ. 7345 PD JAN 10 7346 PY 2002 7347 VL 75 7348 IS 1-2 7349 BP 7 7350 EP 19 7351 PG 13 7352 SC Engineering, Industrial; Engineering, Manufacturing; Operations 7353 Research & Management Science 7354 GA 509VJ 7355 UT ISI:000173170100002 7356 ER 7357 7358 PT J 7359 AU Choy, CS 7360 Yew, WK 7361 Lin, B 7362 AF Choy, Chong Siong 7363 Yew, Wong Kuan 7364 Lin, Binshan 7365 TI Criteria for measuring KM performance outcomes in organisations 7366 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 7367 LA English 7368 DT Article 7369 DE knowledge management; knowledge management systems 7370 ID KNOWLEDGE MANAGEMENT-SYSTEM 7371 AB Purpose - This research attempts to comprehensively examine the 7372 criteria for measuring knowledge management (M performance outcomes in 7373 organisations. To date, no studies have provided a set of widely 7374 accepted measurement criteria associated with KM efforts. This paper, 7375 therefore, aims to fill the gap. 7376 Design/methodology/approach - This study was carried out by 7377 systematically reviewing the literature on KM performance outcomes. 7378 Case studies were carried out in two organisations identified to have a 7379 EM programme in place. 7380 Findings - A review of the literature indicates that there are 38 7381 outcomes from EM implementation which have garnered impressive 7382 theoretical and empirical support. Based on this, a comprehensive set 7383 of performance outcomes is proposed and grouped into five key 7384 dimensions. The findings from the case studies indicate that this 7385 proposition is relevant. 7386 Research limitations/implications - The use of case studies limits the 7387 genteralisability of the findings, but it opens up new questions to be 7388 explored by further researching into the relationships between KM 7389 efforts and performance outcomes. 7390 Practical implications - Such significant findings will have important 7391 implications to organisations on how their KM efforts can be 7392 systematically measured for business success. To the academics, this 7393 paper provides insights into the relationship between KM efforts and 7394 organisational performance. 7395 Originality/value - This study is probably one of the first to 7396 comprehensively explain the criteria for measuring KM efforts in 7397 organisations. It is hoped that the findings of this study will 7398 encourage organisations to practise KM from the right perspective in 7399 order to reap the outcomes from KM initiatives. 7400 C1 Multimedia Univ, Fac Business & Law, Melaka, Malaysia. 7401 Univ Teknol Malaysia, Fac Mech Engn, Dept Ind & Mfg Engn, Skudai, Malaysia. 7402 Louisiana State Univ, Coll Business Adm, Shreveport, LA 71105 USA. 7403 RP Choy, CS, Multimedia Univ, Fac Business & Law, Melaka, Malaysia. 7404 EM scchong@mmu.edu.my 7405 CR *APQC, 1999, KNOWL MAN CONS BENCH 7406 *KPMG INT, 1999, KNOWL MAN RES REP 20 7407 ALAVI M, 2001, MIS QUART, V25, P107 7408 ALLEE V, 1997, TRAINING DEV, V51, P71 7409 ARORA R, 2002, J KNOWLEDGE MANAGEME, V6, P240 7410 AUSTIN R, 2002, BUSINESS PERFORMANCE 7411 BASSI LJ, 1999, INT J TECHNOL MANAGE, V18, P414 7412 BHATT GD, 2000, J KNOWLEDGE MANAGEME, V4, P15 7413 BINNEY D, 2001, J KNOWLEDGE MANAGEME, V5, P33 7414 BOJE DM, 1995, NARRATIVE METHODS OR 7415 BRAND A, 1998, J KNOWLEDGE MANAGEME, V2, P17 7416 BUCKMAN R, 1999, HUMAN RESOURCE PLANN, V22, P22 7417 BUKOWITZ WR, 2000, KNOWLEDGE MANAGEMENT 7418 CARNEIRO A, 2001, J KNOWLEDGE MANAGEME, V5, P358 7419 CASSELL C, 1994, QUALITATIVE METHODS 7420 CHONG SC, 2005, J KNOWLEDGE MANAGEME, V6, P6 7421 CHONG SC, 2006, J INFORM KNOWLEDGE M, V5, P21 7422 CHOURIDES P, 2003, MEASURING BUSINESS E, V7, P29 7423 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 7424 DENYER D, 2006, MANAGE DECIS, V44, P213 7425 DYER G, 2001, KNOWLEDGE MANAGEMENT, V4, P31 7426 EARL MJ, 1999, SLOAN MANAGE REV, V40, P29 7427 EGBU CO, 2005, STRUCTURAL SURVEY, V23, P7 7428 ELLIS J, 1997, THESIS RMIT MELBOURN 7429 GUPTA B, 2000, IND MANAGE DATA SYST, V100, P17 7430 HALLETT I, 1999, NATL PRODUCTIVITY RE, V19, P59 7431 HAMMERSLEY M, 2001, BRIT EDUC RES J, V27, P543 7432 HART C, 1998, DOING LIT REV RELEAS 7433 HIBBARD J, 1997, INFORMATION WEEK, V653, P46 7434 HORWITCH M, 2002, J BUS STRAT, V23, P26 7435 HUNG YC, 2005, IND MANAGE DATA SYST, V105, P164, DOI 7436 10.1109/02635570510583307 7437 HUSEBY T, 2003, IND MANAGE DATA SYST, V103, P126, DOI 7438 10.1108/02635570310463456 7439 KOTTER JP, 1996, LEADING CHANGE 7440 LEVETT GP, 2000, J KNOWLEDGE MANAGEME, V4, P258 7441 LIAO SH, 2003, EXPERT SYST APPL, V25, P155, DOI 7442 10.1016/S0957-4174(03)00043-5 7443 LIEBOWITZ J, 1999, KNOWLEDGE MANAGEMENT 7444 LIGHT RJ, 1984, SUMMING UP 7445 LIN C, 2005, IND MANAGE DATA SYST, V105, P208, DOI 7446 10.1108/02635570510583334 7447 LONGBOTTOM D, 2001, P 2 MAAOE INT C VERS, P113 7448 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 7449 MARR B, 2003, FINANC MANAGE, P25 7450 NAZIR ASM, 2005, J KNOWLEDGE MANAGEME, V6 7451 NONAKA I, 1990, CALIF MANAGE REV, V32, P27 7452 NONAKA I, 1995, KNOWLEDGE CREATING C 7453 ODELL C, 1996, C KNOWL MAN TRANSF B 7454 PAIVA EL, 2002, IND MANAGE DATA SYST, V102, P381, DOI 7455 10.1108/02635570210439472 7456 PAWSON R, 2001, EVIDENCE BASED POLIC, V2 7457 POLANYI M, 1958, PERSONAL KNOWLEDGE 7458 RANJIT B, 2004, IND MANAGEMENT DATA, V104, P457 7459 REASON P, 1981, HUMAN INQUIRY SOURCE 7460 ROOS J, 1998, INTELLECTUAL CAPITAL 7461 ROWLEY J, 2004, IND MANAGEMENT DATA, V104, P149 7462 RUGGLES R, 1998, CALIFORNIA MANAGEMEN, V40, P3 7463 RUMRILL PD, 2001, WORK J PREVENTION AS, V16, P165 7464 SKYRME D, 1997, J KNOWLEDGE MANAGEME, V1, P27 7465 SKYRME D, 1997, KNOWLEDGE MANAGEMENT 7466 STANKOSKY M, 2000, INTERVIEW REGARDING 7467 STANKOSKY M, 2001, KNOWLEDGE MANAGEMENT 7468 STEWART TA, 1994, FORTUNE, V130, P68 7469 TAKEUCHI H, 1998, KNOWLEDGE MANAGEMENT 7470 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 7471 VANDERSPEK R, 1997, KNOWLEDGE MANAGEMENT 7472 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 7473 WIIG KM, 2000, KNOWLEDGE MANAGEMENT, P3 7474 WONG KY, 2004, KNOWLEDGE PROCESS MA, V11, P93 7475 WONG KY, 2005, IND MANAGE DATA SYST, V105, P261, DOI 7476 10.1108/02635570510590101 7477 NR 66 7478 TC 6 7479 PU EMERALD GROUP PUBLISHING LIMITED 7480 PI BRADFORD 7481 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 7482 SN 0263-5577 7483 J9 INDUSTRIAL MANAGE DATA SYST 7484 JI Ind. Manage. Data Syst. 7485 PY 2006 7486 VL 106 7487 IS 7 7488 BP 917 7489 EP 936 7490 DI 10.1108/02635570610688850 7491 PG 20 7492 SC Computer Science, Interdisciplinary Applications; Engineering, 7493 Industrial 7494 GA 089TJ 7495 UT ISI:000240903500001 7496 ER 7497 7498 PT J 7499 AU Cooper, C 7500 TI Knowledge management and tourism 7501 SO ANNALS OF TOURISM RESEARCH 7502 LA English 7503 DT Article 7504 DE knowledge management; knowledge economy; knowledge stocks and flows 7505 ID INNOVATION; TECHNOLOGY 7506 AB The study and practice of knowledge management has grown rapidly since 7507 the 90s, driven by social, economic, and technological trends. Tourism 7508 has been slow in adopting this app oach due to not only a lack of 7509 gearing between researchers and tourism, but also to a 'hostile' 7510 knowledge adoption environment. Its acquisition would close the gap and 7511 also provide both insights and potential applications for tourism. 7512 Research in Australia supports the assertion that this field is a late 7513 adopter of knowledge management. In response, this paper provides a 7514 model for tourism. (c) 2005 Elsevier Ltd. All rights reserved. 7515 C1 Univ Queensland, Sch Tourism & Leisure Management, Ipswich, Qld 4305, Australia. 7516 RP Cooper, C, Univ Queensland, Sch Tourism & Leisure Management, Ipswich, 7517 Qld 4305, Australia. 7518 EM c.cooper@uq.edu.au 7519 CR *ABS, 2002, MEAS KNOWL BAS EC SO 7520 *AIC, 2002, POS PAP 7521 *COMM AUSTR, 2004, AUSTR AB COMM GOV CO 7522 *CRSCT, 1999, TOUR RES AUSTR RES S 7523 *OECD, 2001, NEW EC HYP 7524 *WTO, 2001, TOUR 11 SEPT 2001 AN 7525 AHMED PK, 2002, LEARNING KNOWLEDGE M 7526 APPLEHANS WA, 1999, MANAGING KNOWLEDGE P 7527 ARCHIBUGI D, 1999, INNOVATION POLICY GL, P1 7528 AWAD E, 2004, KNOWLEDGE MANAGEMENT 7529 AYALA H, 2000, CORNELL HOTEL REST A, V41, P42 7530 BAEK S, 1999, KNOWLEDGE MANAGEMENT, UNSP 11.1-11.23 7531 BAHRA N, 2001, COMPETITIVE KNOWLEDG 7532 BARNEY J, 1991, J MANAGE, V17, P99 7533 BECHEREL L, 2002, TOURISM RECREATION R, V27, P1 7534 BOUNCKEN R, 2002, KNOWLEDGE MANAGEMENT, P25 7535 BROWN L, 1981, INNOVATION DIFFUSION 7536 BUHALIS D, 2003, ETOURISM INFORM TECH 7537 BUKOWITZ W, 2000, KNOWLEDGE MANAGEMENT 7538 CARSON D, 2004, CAUTHE C 7539 CHO V, 2002, KNOWLEDGE MANAGEMENT, P109 7540 CHOI T, 2000, HOSP MANAGE, V19, P17 7541 CHUA A, 2004, J KNOWLEDGE MANAGEME, V2 7542 COAKES ED, 2002, KNOWLEDGE MANAGEMENT 7543 COOPER C, 2002, BEST PRACTICE INTELL 7544 COOPER C, 2002, DEV DESTINATION MANA 7545 COOPER CB, 2003, CAUTHE C P 7546 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 7547 DAVIDSON C, 2002, KNOWLEDGE MANAGEMENT 7548 DENNING S, 2000, SPRINGBOARD STORYTEL 7549 DOSI G, 2002, NATURE DYNAMICS ORG, P1 7550 DRUCKER PF, 1988, HARVARD BUS REV, V66, P45 7551 ECHTNER CM, 1997, ANN TOURISM RES, V24, P868 7552 FAULKNER WP, 1994, P TOUR RES ED C BRIS, P3 7553 FOSTER J, 1995, J EXTENSION, V33, P1 7554 GAMBLE P, 2000, J VACATION MARKETING, V7, P83 7555 GATIGNON H, 1985, J CONSUM RES, V11, P849 7556 GUPTARA P, 2000, KNOWLEDGE MANAGEMENT, V2, P26 7557 HAWKINS D, 2004, TRANSFERRING TOURISM 7558 HAYESROTH F, 1994, COMMUN ACM, V37, P27 7559 HEATH E, 2003, J HOSP TOURISM MANAG, V10, P124 7560 HISLOP D, 1997, INT J INNOVATION MAN, V1, P427 7561 HJALAGER AM, 2002, TOURISM MANAGE, V23, P465 7562 HOLSAPPLE C, 1999, KNOWLEDGE MANAGEMENT, UNSP 7.1-7.17 7563 JAFARI J, 1990, J TOURISM STUDIES, V1, P33 7564 JENKINS CL, 1999, CONT ISSUES TOURISM, P52 7565 JONES A, 2001, KNOWLEDGE CAPITALISM 7566 KAHLE E, 2002, KNOWLEDGE MANAGEMENT, P5 7567 KING WR, 2002, COMMUN ACM, V45, P93 7568 LADD D, 2002, ENV FACTORS INFLUENC 7569 LARSEN TJ, 2001, INT FED INFO PROC, V59, P35 7570 LIEBOWITZ J, 1999, KNOWLEDGE MANAGEMENT 7571 LIONBERGER H, 1991, TECHNOLOGY TRANSFER 7572 MAGNUSSON J, 2003, FACILITATE INTERVENE 7573 MALHOTRA Y, 2002, HDB KNOWLEDGE MANAGE, V1, P577 7574 MCELROY MW, 2000, KNOWLEDGE MANAGEMENT, V3, P34 7575 MICELA AP, 2002, INFORM COMMUNICATION, P87 7576 NONAKA I, 1991, HARVARD BUS REV, V69, P96 7577 NONAKA I, 1995, KNOWLEDGE CREATING C 7578 PECHLANER H, 2002, KNOWLEDGE MANAGEMENT, P89 7579 PENROSE E, 1959, THEORY GROWTH FIRM 7580 POLANYI M, 1958, PERSONAL KNOWLEDGE P 7581 PYO S, 2002, J TRAVEL RES, V40, P396 7582 RITCHIE J, 2000, TOURISM RECREATION R, V25, P1 7583 ROGERS E, 1971, COMMUNICATION INNOVA 7584 ROGERS E, 1995, DIFFUSION INNOVATION 7585 RUHANEN L, 2003, TEDQUAL, V6, P13 7586 RYAN C, 1997, PACIFIC TOURISM REV, V1, P3 7587 SENGE P, 1990, 5 DISCIPLINE ART PRA 7588 SHAPIRA P, 1996, OVERVIEW TECHNOLOGY 7589 SIMON HA, 1968, MANAGE SCI, V14, P619 7590 STAMBOULIS Y, 2003, TOURISM MANAGE, V24, P35 7591 STUART W, 2002, DIFFUSING SOFTWARE P, P191 7592 SWEIBY EK, 2001, WHAT KNOWLEDGE MANAG 7593 TRIBE J, 1997, ANN TOURISM RES, V24, P638 7594 WAHAB S, 2001, TOURISM AGE GLOBALIZ 7595 WALL B, 1998, KNOWLEDGE MANAGEMENT, V1, P20 7596 WIIG K, 1999, KNOWLEDGE MANAGEMENT, UNSP 3.1-3.41 7597 WOLFE RA, 1994, J MANAGE STUD, V31, P405 7598 ZACK MH, 1999, CALIF MANAGE REV, V41, P125 7599 NR 80 7600 TC 6 7601 PU PERGAMON-ELSEVIER SCIENCE LTD 7602 PI OXFORD 7603 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 7604 SN 0160-7383 7605 J9 ANN TOURISM RES 7606 JI Ann. Touris. Res. 7607 PD JAN 7608 PY 2006 7609 VL 33 7610 IS 1 7611 BP 47 7612 EP 64 7613 PG 18 7614 SC Hospitality, Leisure, Sport & Tourism; Sociology 7615 GA 009LV 7616 UT ISI:000235114400003 7617 ER 7618 7619 PT J 7620 AU Koh, CE 7621 Ryan, S 7622 Prybutok, VR 7623 TI Creating value through managing knowledge in an e-government to 7624 constituency (G2C) environment 7625 SO JOURNAL OF COMPUTER INFORMATION SYSTEMS 7626 LA English 7627 DT Article 7628 DE e-government; knowledge management; Internet; information technology; 7629 public sector 7630 ID MANAGEMENT; INFORMATION; PERSPECTIVE; SERVICES; CULTURE; IMPACT; COSTS; 7631 VIEW; KEY 7632 AB Electronic government (e-government) has the promise of changing how 7633 citizens interact with their government by increasing accessibility to 7634 information, enhancing efficiency, and facilitating greater access to 7635 government officials. New opportunities for involvement and 7636 collaboration are possible. However, challenges exist because of the 7637 size and complexity of governmental structures and the vast amounts of 7638 information that these governmental agencies often maintain. This study 7639 proposes that governmental agencies go through an evolutionary path as 7640 they progress from an introductory digital presence to more complex 7641 forms of interactions with constituents. Through an in-depth case study 7642 we explicate this path and highlight key enablers; that facilitate this 7643 progression. 7644 C1 Univ N Texas, Denton, TX 76203 USA. 7645 RP Koh, CE, Univ N Texas, Denton, TX 76203 USA. 7646 CR 2001, J GOVT FINANCIAL MAN, V50, P8 7647 *CIV RES GROUP, 2001, CRG RES SER 7648 *DEL CONS DEL TOUC, 2000, DAWN E GOV CIT CUST 7649 *U N TX RES TAM, 2001, INCR CONTR IT INV QU 7650 ALLARD S, 2002, J COMPUT INFORM SYST, V42, P19 7651 ALMASHARI M, 2002, J COMPUT INFORM SYST, V42, P74 7652 ARNSTEIN SR, 1969, AM I PLANNERS, V34, P216 7653 BAUM C, 2000, GARTNERS 4 PHASES E 7654 BOSE R, 2002, J COMPUTER INFORMATI, V42, P42 7655 BUKOWITZ W, 1998, J KNOWLEDGE MANAGEME, V1, P215 7656 CABRERA A, 2001, INT J INFORM MANAGE, V21, P245 7657 CHASE R, 1997, J KNOWLEDGE MANAGEME, V1, P38 7658 CHEN HC, 2003, DECIS SUPPORT SYST, V34, P271 7659 CHEN YC, 2001, GOV INFORM Q, V18, P343 7660 CONSTANT D, 1994, INFORM SYST RES, V5, P400 7661 DEARSTYNE BW, 2001, INFORMATION MANAGEME, V35, P16 7662 DEVADOSS PR, 2003, DECIS SUPPORT SYST, V34, P253 7663 ELGARAH W, 2002, P 8 AM C INF SYST DA, P564 7664 FOUNTAIN JE, 2001, BUILDING VIRTUAL STA 7665 GIBSON CF, 1974, HARVARD BUS REV, V52, P76 7666 GOLD AH, 2001, J MANAGE INFORM SYST, V18, P185 7667 HART PD, 2000, E GOVT NEXT AM REVOL 7668 HENDERSON R, 1993, P FORAG GR, V2, P4 7669 HOENIG C, 2001, GOVT EXECUTIVE, V33, P49 7670 HUFNAGEL EM, 1987, INFORM MANAGE, V12, P263 7671 JANZ BD, 2003, DECISION SCI, V34, P351 7672 KARLENZIG W, 2002, CUSTOMER INTERACTION, V20, P22 7673 KAYLOR C, 2001, GOV INFORM Q, V18, P293 7674 KOCHAREKAR R, 2001, INFORM SYST MANAGE, V18, P30 7675 KOH CE, 2003, J COMPUTER INFORMATI, V33, P34 7676 LAI HC, 2002, J COMPUT INFORM SYST, V42, P26 7677 LASKOWSKI MS, 2000, J GOV INFORM, V27, P173 7678 LAYNE K, 2001, GOV INFORM Q, V18, P122 7679 LIEBERMAN D, 2002, DIAGN MICR INFEC DIS, V44, P1 7680 LOWNDES V, 2001, PUBLIC ADMIN, V79, P445 7681 LOWRY PB, 2003, DECIS SUPPORT SYST, V34, P229 7682 MAJCHRZAK A, 2000, INFORMATION RESOURCE, V13, P44 7683 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 7684 MARWICK AD, 2001, IBM SYST J, V40, P814 7685 MCHENRY WK, 2003, DECIS SUPPORT SYST, V34, P339 7686 MEREDITH JR, 1989, J OPERATIONS MANAGEM, V8, P297 7687 NONAKA I, 1995, KNOWLEDGE CREATING C 7688 POLANYI M, 1958, PERSONAL KNOWLEDGE P 7689 POLANYI M, 1966, TACIT DIMENSION 7690 RAPOPORT RN, 1970, HUM RELAT, V23, P499 7691 RYAN SD, 2000, J MANAGE INFORM SYST, V16, P11 7692 RYAN SD, 2001, J COMPUT INFORM SYST, V41, P31 7693 SEGARS AH, 1998, MANAGEMENT INFORMATI, V2, P139 7694 STENMARK D, 2001, J MANAGEMENT INFORMA, V17, P9 7695 TARAFDAR M, 2002, J INFORMATION TECHNO, V4, P49 7696 WATSON RT, 2001, COMMUN ACM, V44, P27 7697 WEST D, 2001, INSIDE POLITICS 7698 YIN RK, 1989, CASE STUDY RES DESIN 7699 NR 53 7700 TC 6 7701 PU INT ASSOC COMPUTER INFO SYSTEM 7702 PI STILLWATER 7703 PA OKLAHOMA ST UNIV COLLEGE OF BUSINESS, STILLWATER, OK 74078 USA 7704 SN 0887-4417 7705 J9 J COMPUT INFORM SYST 7706 JI J. Comput. Inf. Syst. 7707 PD SUM 7708 PY 2005 7709 VL 45 7710 IS 4 7711 BP 32 7712 EP 41 7713 PG 10 7714 SC Computer Science, Information Systems 7715 GA 957LO 7716 UT ISI:000231371500003 7717 ER 7718 7719 PT J 7720 AU Chae, B 7721 Koch, H 7722 Paradice, D 7723 Van Huy, V 7724 TI Exploring knowledge management using network theories: Questions, 7725 paradoxes and prospects 7726 SO JOURNAL OF COMPUTER INFORMATION SYSTEMS 7727 LA English 7728 DT Review 7729 ID WEAK TIES; OCCUPATIONAL COMMUNITIES; INFORMATION-TECHNOLOGY; SHARING 7730 KNOWLEDGE; ORGANIZATIONS; SYSTEMS; PERSPECTIVE; PERFORMANCE; 7731 COMPLEXITY; INNOVATION 7732 AB This paper investigates knowledge management (KM) activities in 7733 communities and networks of practice and information and communication 7734 technologies' role and use in these knowledge networks. We develop five 7735 research questions based on network models and the existing literature. 7736 We then investigate these research questions using a case study of a 7737 university information technology (IT) department. While our findings 7738 confirm extant KM understandings, we also develop several new insights 7739 and contradictions. Our study reveals several KM research and practice 7740 paradoxes and proposes a pluralistic/paradoxical view of KM and its 7741 related concepts such as networks, knowledge sharing, learning, and 7742 information and communication technologies. We suggest that recognizing 7743 simultaneous opposites and contradictions can improve an organization's 7744 KM efforts and can explain conflicting research findings. 7745 C1 Kansas State Univ, Manhattan, KS 66506 USA. 7746 Florida State Univ, Tallahassee, FL 32306 USA. 7747 Baylor Univ, Waco, TX 76798 USA. 7748 Ho Chi Minh City Univ Technol, Thanh Pho Ho Chi Minh, Vietnam. 7749 RP Chae, B, Kansas State Univ, Manhattan, KS 66506 USA. 7750 CR ALAVI M, 2001, MIS QUART, V25, P107 7751 ALMASHARI M, 2002, J COMPUT INFORM SYST, V42, P74 7752 ARAUJO L, 1998, MANAGE LEARN, V29, P317 7753 ARDICHVILI A, 2002, OKLC 2002 7754 BAHRAMI H, 1995, CALIF MANAGE REV, V37, P62 7755 BARRETT FJ, 1998, ORGAN SCI, V9, P605 7756 BOLAND RJ, 1995, ORGAN SCI, V6, P350 7757 BOUCHIKHI H, 1998, ORGANIZATION, V5, P217 7758 BROWN JS, 1991, ORGAN SCI, V2, P40 7759 BROWN JS, 2000, SOCIAL LIFE INFORMAT 7760 BROWN JS, 2001, ORGAN SCI, V12, P198 7761 BROWN SL, 1997, ADMIN SCI QUART, V42, P1 7762 BURT R, 1992, STRUCTURAL 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J, 1997, SOCIAL SCI TECHNICAL, P235 7829 POOLE MS, 2000, ORG CHANGE INNOVATIO 7830 RAGIN CC, 1994, CONSTRUCTING SOCIAL 7831 ROBEY D, 1999, INFORM SYST RES, V10, P167 7832 ROBEY D, 2000, IEEE T PROFESSIONAL, V43, P51 7833 RYLE G, 1949, CONCEPT MIND 7834 SCHON D, 1983, REFLECTIVE PRACTITIO 7835 SCHULTZE U, 2000, MIS QUART, V24, P3 7836 SCHULTZE U, 2002, MIS Q, V26, P30 7837 SPROULL L, 1991, CONNECTIONS NEW WAYS 7838 SWAN J, IN PRESS MANAGEMENT 7839 SWAN J, 2000, P 33 ANN HAW INT C S 7840 SZULANSKI G, 1996, STRATEGIC MANAGE J, V17, P27 7841 TSAI WP, 1998, ACAD MANAGE J, V41, P464 7842 TSOUKAS H, 1996, STRATEGIC MANAGE J, V17, P11 7843 VANMAANEN J, 1984, RES ORGAN BEHAV, V6, P287 7844 VOHIPPEL E, 1988, SOURCES INNOVATION 7845 VONHIPPEL E, 1994, MANAGE SCI, V40, P429 7846 WASKO MM, 2000, J STRATEGIC INF SYST, V9, P155 7847 WENGER DM, 1986, THEORIES GROUP BEHAV, P185 7848 WENGER E, 1998, COMMUNITIES PRACTICE 7849 WENGER E, 2000, HARVARD BUSINESS JAN, P139 7850 WENGER E, 2000, ORGANIZATION, V7, P225 7851 WHITTAKER S, HDB DISCOURSE PROCES 7852 WHITTINGTON R, 1994, NEW THEORY ORG 7853 ZAHRA SA, 2002, ACAD MANAGE REV, V27, P185 7854 NR 103 7855 TC 6 7856 PU INT ASSOC COMPUTER INFO SYSTEM 7857 PI STILLWATER 7858 PA OKLAHOMA ST UNIV COLLEGE OF BUSINESS, STILLWATER, OK 74078 USA 7859 SN 0887-4417 7860 J9 J COMPUT INFORM SYST 7861 JI J. Comput. Inf. Syst. 7862 PD SUM 7863 PY 2005 7864 VL 45 7865 IS 4 7866 BP 62 7867 EP 74 7868 PG 13 7869 SC Computer Science, Information Systems 7870 GA 957LO 7871 UT ISI:000231371500007 7872 ER 7873 7874 PT J 7875 AU Gonzalez, R 7876 Gasco, J 7877 Llopis, J 7878 TI Information systems outsourcing reasons in the largest Spanish firms 7879 SO INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 7880 LA English 7881 DT Article 7882 DE information systems; outsourcing reasons; survey 7883 ID INDUSTRY; LESSONS; RISKS; USA 7884 AB The aim of this paper is to explore the reasons that lead to 7885 information systems outsourcing in the largest Spanish firms. Our paper 7886 takes as its starting point the previous literature on information 7887 systems and tries to analyse if those reasons are related to the 7888 outsourcing level as well as to the different characteristics of the 7889 firm and its information systems department. With this aim, a survey 7890 was made among information systems managers in those firms. The results 7891 show that outsourcing gives the firms the possibility of enhancing 7892 their information systems services and departments. (C) 2004 Elsevier 7893 Ltd. All rights reserved. 7894 C1 Univ Alicante, Fac Ciencias Econ & Empresariales, Dep Org Empresas, E-03080 Alicante, Spain. 7895 RP Gonzalez, R, Univ Alicante, Fac Ciencias Econ & Empresariales, Dep Org 7896 Empresas, Carretera San Vicente Alicante, E-03080 Alicante, Spain. 7897 EM mr.gonzalez@ua.es 7898 CR AKOMODE OJ, 1998, LOGISTICS INFORM MAN, V11, P114 7899 ALNER M, 2001, INFORMATION SYSTEMS, V10, P35 7900 ANG S, 1998, MIS QUART, V22, P535 7901 ARNETT KP, 1994, INFORM MANAGE, V26, P179 7902 AUBERT BA, 1996, INFORM MANAGE, V30, P51 7903 BALDWIN LP, 2001, EUR J INFORM SYST, V10, P15 7904 BARTHELEMY J, 2001, MIT SLOAN MANAGE REV, V42, P60 7905 BRYCE DJ, 1998, EUROPEAN MANAGEMENT, V16, P635 7906 BUCKLEW M, 1992, INT J INFORM MANAGE, V12, P3 7907 BURN JM, 2000, INFORMATION RESOURCE, V13, P15 7908 CALDWELL B, 1996, INFORMATION WEEK, P50 7909 CHEON MJ, 1995, J INFORM TECHNOL, V10, P209 7910 CHING C, 1996, INFORM MANAGE, V30, P179 7911 CLARK TD, 1995, J INFORM TECHNOL, V10, P221 7912 COLLINS JS, 1995, INFORMATION RESOURCE, V8, P5 7913 CORBETT MF, 1994, INFORM SYST MANAGE, V11, P19 7914 DUE RT, 1992, INFORMATION SYSTEMS, V9, P78 7915 EARL MJ, 1996, SLOAN MANAGE REV, V37, P26 7916 FINK D, 2003, LOGISTICS INFORMATIO, V16, P302 7917 GEORGANTZAS NC, 2001, HUMAN SYSTEMS MANAGE, V20, P171 7918 GROVER V, 1994, INFORM MANAGE, V27, P33 7919 GROVER V, 1996, J MANAGEMENT INFORMA, V12, P89 7920 GUPTA UG, 1992, INFORMATION SYSTEMS, V9, P44 7921 HAYES DC, 2000, J INFORMATION SYSTEM, V14, P109 7922 HEEKS R, 2001, IEEE SOFTWARE, V18, P54 7923 HUBER RL, 1993, HARVARD BUSINESS JAN, P121 7924 JUDENBERG J, 1994, INFORM SYST MANAGE, V11, P34 7925 JURISON J, 1995, J INFORM TECHNOL, V10, P239 7926 KERN T, 2000, J STRATEGIC INF SYST, V9, P321 7927 KERN T, 2002, CALIF MANAGE REV, V44, P47 7928 KERN T, 2002, EUR J INFORM SYST, V11, P3 7929 KING WR, 2000, INFORM MANAGE, V37, P323 7930 LACITY M, 1993, J GEN MANAGE, V19, P17 7931 LACITY M, 1994, INFORM SYST MANAGE, V11, P7 7932 LACITY M, 1995, HARVARD BUSINESS MAY, P84 7933 LACITY MC, 1993, SLOAN MANAGE REV, V35, P73 7934 LACITY MC, 1995, ACCOUNTING MANAGEMEN, V5, P203 7935 LACITY MC, 1996, SLOAN MANAGE REV, V37, P13 7936 LACITY MC, 1997, INFORM SYST J, V7, P85 7937 LACITY MC, 1998, MIS QUART, V22, P363 7938 LOEBBECKE C, 1999, EUROPEAN MANAGEMENT, V17, P615 7939 LOH L, 1992, INFORMATION SYSTEMS, V3, P334 7940 MARCHAND N, 2001, ELECT COMMERCE RES, V1, P315 7941 MARTINSONS MG, 1993, LONG RANGE PLANN, V26, P18 7942 MCFARLAN FW, 1995, SLOAN MANAGE REV, V36, P8 7943 MCLELLAN K, 1995, J INFORM TECHNOL, V10, P299 7944 MEYER ND, 1994, INFORM SYST MANAGE, V11, P23 7945 NAM K, 1996, COMMUN ACM, V39, P36 7946 PALVIA PC, 1995, INFORM MANAGE, V29, P265 7947 SHEPHERD A, 1999, EUROPEAN MANAGEMENT, V17, P64 7948 SLAUGHTER SA, 1996, COMMUN ACM, V39, P47 7949 SMITH MA, 1998, J MANAGEMENT INFORMA, V15, P61 7950 TETTEH E, 2001, LOGISTICS INFORMATIO, V14, P171 7951 UDO GG, 2000, IND MANAGE DATA SYST, V100, P421 7952 WILLCOCKS L, 1995, EUROPEAN MANAGEMENT, V13, P76 7953 WILLCOCKS L, 1995, INT J INFORM MANAGE, V15, P333 7954 WILLCOCKS L, 1995, LONG RANGE PLANN, V28, P59 7955 WILLCOCKS L, 1996, EUR J INFORM SYST, V5, P143 7956 WILLCOCKS LP, 1999, J STRATEGIC INF SYST, V8, P285 7957 WILLIAMSON OE, 1975, MARKETS HIERARCHIES 7958 NR 60 7959 TC 6 7960 PU ELSEVIER SCI LTD 7961 PI OXFORD 7962 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 7963 SN 0268-4012 7964 J9 INT J INFORM MANAGE 7965 JI Int. J. Inf. Manage. 7966 PD APR 7967 PY 2005 7968 VL 25 7969 IS 2 7970 BP 117 7971 EP 136 7972 DI 10.1016/j.ijinfomgt.2004.10.002 7973 PG 20 7974 SC Information Science & Library Science 7975 GA 904NT 7976 UT ISI:000227505700003 7977 ER 7978 7979 PT J 7980 AU Hazlett, SA 7981 McAdam, R 7982 Gallagher, S 7983 TI Theory building in knowledge management - In search of paradigms 7984 SO JOURNAL OF MANAGEMENT INQUIRY 7985 LA English 7986 DT Article 7987 DE knowledge management; paradigms; pre-science; Kuhn 7988 ID ODD COUPLE; BUSINESS; MODEL 7989 AB The development of knowledge management (KM) in theory and praxis 7990 continues to involve a wide range of disciplines and contributors, each 7991 bringing their respective experiences, beliefs, and practices. Two of 7992 the main disciplines that contribute to the KM discourse are 7993 information systems and management. However, this study of KM has 7994 revealed an apparent dichotomy between those researchers from an 7995 information systems background and those from a management background. 7996 Approaches and models based on each perspective have emerged, but there 7997 is little evidence of synergy and convergence. This article shows that 7998 attempts to develop an optimal KM methodology are misplaced unless the 7999 underlying assumptions and paradigms are identified and understood. 8000 Furthermore, it is proposed that KM is currently in a state of 8001 "pre-science," wherein proponents of different paradigms have their own 8002 beliefs and values and often disagree with others about fundamentals 8003 within the field. 8004 C1 Queens Univ Belfast, Belfast, Antrim, North Ireland. 8005 Univ Ulster, Fac Business & Management, Coleraine BT52 1SA, Londonderry, North Ireland. 8006 RP Hazlett, SA, Queens Univ Belfast, Belfast, Antrim, North Ireland. 8007 CR ALVESSON M, 1996, MAKING SENSE MANAGEM 8008 ALVESSON M, 2001, J MANAGE STUD, V38, P995 8009 AMIDON DM, 1998, J KNOWLEDGE MANAGEME, V2, P23 8010 BANVILLE C, 1989, CAN FIELD MIS DISCPL 8011 BARNES B, 1982, TS KUHN SOCIAL SCI 8012 BOISOT M, 1998, KNOWELEDGE ASSETS 8013 BRUSONI S, 2001, ADMIN SCI QUART, V46, P597 8014 BURGOYNE J, 1994, LEARNING CO 8015 BUSHKO D, 1998, J MANAGEMENT CONSULT, V10, P67 8016 CABRERA A, 2002, ORGAN STUD, V23, P687 8017 CLARKE T, 1998, CHANGING PARADIGMS T 8018 CLEGG S, 1996, POLITICS MANAGEMENT 8019 CLIFFE S, 1998, HARVARD BUS REV, V76, P17 8020 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 8021 DEMEREST M, 1997, J LONG RANGE PLANNIN, V30, P374 8022 EARL MJ, 1994, STRATEGIC INFORMATIO, P53 8023 EMPSON L, 1999, BUSINESS STRATEGY RE, V10, P67 8024 FARHOOMAND A, 1987, DATA BASE, V18, P48 8025 GALLAGHER S, 1999, THESIS QUEENS U BELF 8026 GERGEN J, 1991, RES REFLEXIVITY 8027 GERGEN J, 1991, SATURATED SELF 8028 GILL J, 1993, J MANAGE STUD, V30, P281 8029 GRINT K, 1995, MANAGEMENT SOCIOLOGI 8030 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 8031 HANSEN MT, 2001, ADMIN SCI QUART, V46, P1 8032 HASSARD J, 1995, SOCIOLOGY ORG THEORY 8033 HEDLUND G, 1994, STRATEGIC MANAGE J, V15, P73 8034 IIVARI J, 1991, EUROPEAN J INFORMATI, V1, P249 8035 JOIA LA, 2000, J INTELLECTUAL CAPIT, V1, P68 8036 KNELLER GF, 1978, SCI HUMAN ENDEAVOUR 8037 KUHN T, 1974, SEARCH PHILOS SCI TH 8038 KUHN TS, 1970, STRUCTURE SCI REVOLU 8039 KUHN TS, 1977, ESSENTIAL TENSION, P293 8040 LAM A, 2000, ORGAN STUD, V21, P487 8041 LANZARA GF, 2001, J MANAGE STUD, V38, P943 8042 MALHOTRA Y, 1998, KNOWL EC FAIR 98 KNO 8043 MALONE ME, 1993, STUD HIST PHILOS SCI, V24, P69 8044 MARTIY M, 1998, ORG DYNAMICS AUT, P71 8045 MCADAM R, 2000, NEW TECH WORK EMPLOY, V15, P155 8046 MOFFETT S, 2002, KNOWLEDGE PROCESS MA, V9, P237 8047 NONAKA I, 1991, HARVARD BUSINESS NOV, P96 8048 NONAKA I, 1995, KNOWLEDGE CREATING C 8049 PALMER I, 1996, POLITICS MANAGEMENT 8050 PASTERNACK BA, 1998, CENTRELESS CORPORATI 8051 PITT M, 1998, HUMAN RELATIONS, V51, P547 8052 RAMSAY H, 1996, POLITICS MANAGEMENT 8053 SANKEY H, 1993, BRIT J PHILOS SCI, V44, P775 8054 SPENCER BA, 1994, ACAD MANAGE REV, V19, P446 8055 STEIER F, 1991, RES REFLEXIVITY 8056 SUCHMAN MC, 1995, ACAD MANAGE REV, V20, P571 8057 SUPPE F, 1977, STRUCTURE SCI THEORI 8058 SWAN J, 2001, J MANAGE STUD, V38, P913 8059 TSOUKAS H, 2001, J MANAGE STUD, V38, P973 8060 VANGIGCH JP, 1986, INT J FUTURE COMPUTI, V1, P71 8061 WERNICK P, 1996, THESIS U COLL LONDON 8062 WILLMOTT H, 1993, ORGAN STUD, V14, P681 8063 WILLMOTT H, 1995, NEW TECH WORK EMPLOY, V10, P89 8064 NR 57 8065 TC 6 8066 PU SAGE PUBLICATIONS INC 8067 PI THOUSAND OAKS 8068 PA 2455 TELLER RD, THOUSAND OAKS, CA 91320 USA 8069 SN 1056-4926 8070 J9 J MANAGE INQUIRY 8071 JI J. Manage. Inq. 8072 PD MAR 8073 PY 2005 8074 VL 14 8075 IS 1 8076 BP 31 8077 EP 42 8078 DI 10.1177/1056492604273730 8079 PG 12 8080 SC Management 8081 GA 894TK 8082 UT ISI:000226814300006 8083 ER 8084 8085 PT J 8086 AU Chu, PY 8087 Hsiao, N 8088 Lee, FW 8089 Chen, CW 8090 TI Exploring success factors for Taiwan's government electronic tendering 8091 system: behavioral perspectives from end users 8092 SO GOVERNMENT INFORMATION QUARTERLY 8093 LA English 8094 DT Article 8095 DE electronic government; electronic procurement (e-procurement); 8096 electronic tendering system; theory of planned behavior; end user 8097 satisfaction 8098 ID INFORMATION TECHNOLOGY; PERCEIVED USEFULNESS; PLANNED BEHAVIOR; 8099 REASONED ACTION; USAGE; INSTRUMENT; ACCEPTANCE; EASE 8100 AB This study explores the key success factors of the electronic tendering 8101 system (ETS) in Taiwan through the behavioral perspectives of the end 8102 users. Based on the Theory of Planned Behavior (TPB), the study 8103 proposes an integrated model for the empirical examination of the 8104 users' intention and behavior for using the ETS. The results show that 8105 users' overall satisfaction, specifically explained by perceived 8106 usefulness and information accuracy of the ETS, most significantly 8107 affect their intention to adopt the ETS. In addition, increasing the 8108 relevant knowledge and skill of the users effectively enhance their 8109 intention and the actual usage as well. Comparatively, influences from 8110 the users' coworkers and supervisors exercise less significant impact 8111 on the adoption if the ETS. (C) 2004 Elsevier Inc. All rights reserved. 8112 C1 Shih Hsin Univ, Dept Publ Policy & Management, Taipei 116, Taiwan. 8113 Natl Sun Yat Sen Univ, Inst Publ Affairs Management, Kaohsiung 80424, Taiwan. 8114 RP Hsiao, N, Shih Hsin Univ, Dept Publ Policy & Management, 1,Lane 17,Sect 8115 1,Mu Cha Rd, Taipei 116, Taiwan. 8116 EM nhsiao@cc.shu.edu.tw 8117 CR *PUBL CONSTR COMM, 2002, ELECT PROC SYST WEBS 8118 ADAMS DA, 1992, MIS QUART, V16, P227 8119 AJZEN I, 1991, J APPL SOC PSYCHOL, V32, P665 8120 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 8121 ARMITAGE CJ, 2001, BRIT J SOC PSYCHOL 4, V40, P471 8122 BAGOZZI RP, 1984, STRUCTURAL EQUATION, V11, P795 8123 DAVIS FD, 1989, MIS QUART, V13, P319 8124 DOLL WJ, 1994, MIS QUART, V18, P453 8125 GEFEN D, 1994, J ASS INFORMATION SY, V1, P1 8126 HENRY JW, 1994, INFORMATION RESOURCE, V7, P21 8127 JORESKOG K, 1993, LISREL 8 STRUCTURAL 8128 KLOBAS JE, 1995, J INFORM SCI, V21, P95 8129 LEACH M, 1994, J APPL SOC PSYCHOL, V31, P1 8130 MALHOTRA Y, 1999, P 32 HAW INT C SYST, P1 8131 MATHIESON K, 1991, INFORMATION SYSTEMS, V2, P173 8132 OLIVER RL, 1985, J CONSUM RES, V12, P324 8133 RYAN MJ, 1982, J CONSUM RES, V9, P263 8134 SHIMP TA, 1984, J CONSUM RES, V11, P795 8135 SZAJNA B, 1994, MIS QUART, V18, P319 8136 TAYLOR S, 1995, INFORM SYST RES, V6, P144 8137 TAYLOR S, 1995, INT J RES MARK, V12, P137 8138 TAYLOR S, 1995, MIS Q DEC, P561 8139 TRAFIMOW D, 2002, BRIT J SOC PSYCHOL 1, V41, P101 8140 VANKATESH V, 2001, ICIS, P213 8141 NR 24 8142 TC 6 8143 PU ELSEVIER SCIENCE INC 8144 PI NEW YORK 8145 PA 360 PARK AVE SOUTH, NEW YORK, NY 10010-1710 USA 8146 SN 0740-624X 8147 J9 GOVT INFORM QUART 8148 JI Gov. Inf. Q. 8149 PY 2004 8150 VL 21 8151 IS 2 8152 BP 219 8153 EP 234 8154 DI 10.1016/j.giq.2004.01.005 8155 PG 16 8156 SC Information Science & Library Science 8157 GA 832XB 8158 UT ISI:000222299900006 8159 ER 8160 8161 PT J 8162 AU Cappellin, R 8163 TI Territorial knowledge management: towards a metrics of the cognitive 8164 dimension of agglomeration economies 8165 SO INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT 8166 LA English 8167 DT Article 8168 DE innovation systems; learning region; clusters of SMEs; intellectual 8169 capital; knowledge management; organisational learning 8170 ID INNOVATION; REGION 8171 AB This paper takes a look at the spatial dimension of innovation 8172 processes, which do not occur in high-tech sectors but in clusters of 8173 SMEs. Territorial knowledge management means the generation of a system 8174 of procedures and incentives to convert tacit and localised knowledge 8175 into explicit knowledge available to all companies and employees in a 8176 region by overcoming cognitive barriers. Territorial knowledge 8177 management is a methodology, which aims to promote innovation within 8178 existing firms and the birth of innovative firms through the 8179 enhancement of the local endowment of intellectual capital and the 8180 governance of those processes, which drive knowledge creation within 8181 the firms and between these latter and the local actors. The paper 8182 presents an outlook on empirical indicators to measure the value 8183 generated by information and knowledge embodied in the firms and human 8184 resources of a local territory. 8185 C1 Univ Roma Tor Vergata, Dept Econ & Inst, I-00133 Rome, Italy. 8186 RP Cappellin, R, Univ Roma Tor Vergata, Dept Econ & Inst, Via Columbia 2, 8187 I-00133 Rome, Italy. 8188 CR AUDRETSCH DB, 1996, AM ECON REV, V86, P630 8189 BASSI LJ, 2000, KNOWLEDGE MANAGEMENT, P355 8190 BECATTINI G, 1991, IND DISTR INT COOP I, P37 8191 BELLET M, 1993, REV EC REGIONALE URB 8192 CAPPELLIN R, 1988, REV EC REGIONALE URB, V2, P261 8193 CAPPELLIN R, 1990, SPATIAL CONTEXT TECH 8194 CAPPELLIN R, 1998, AGGLOMERATION EC INN, P57 8195 CAPPELLIN R, 2000, EC DIRITTO TERZIARIO, P853 8196 CAPPELLIN R, 2000, PREVENTING UNEMPLOYM, P166 8197 CAPPELLIN R, 2000, SPATIAL CHANGE INTER, P117 8198 CAPRA F, 1996, WEB LIFE 8199 COLEMAN JS, 1988, AM J SOCIOL, V94, P95 8200 COOKE P, 1998, ASS EC FIRMS REGIONS 8201 FREEMAN C, 1995, CAMBRIDGE J ECON, V18, P5 8202 GORDON IR, 2000, URBAN STUD, V37, P513 8203 GRANBERG PO, 1985, CURR PROBL CANCER, V9, P1 8204 HOLLAND JH, 2002, COMPLEXITY IND CLUST, P25 8205 KEEBLE D, 1999, REG STUD, V33, P319 8206 LAWSON C, 1999, REG STUD, V33, P305 8207 LITTLE S, 2002, MANAGING KNOWLEDGE E 8208 LUNDVALL BA, 1994, J IND STUDIES, V1, P23 8209 MAILLAT D, 1999, REV EC REGIONALE URB, P430 8210 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 8211 MANSELL R, 1998, KNOWLEDGE SOC INFORM 8212 MASKELL P, 1999, CAMBRIDGE J ECON, V23, P167 8213 MOREY D, 2000, KNOWLEDGE MANAGEMENT 8214 MORGAN K, 1997, REG STUD, V31, P491 8215 NELSON RR, 1982, EVOLUTIONARY THEORY 8216 NELSON RR, 1993, NATL INNOVATION SYST 8217 NONAKA I, 1998, CALIF MANAGE REV, V40, P40 8218 NORTH DC, 1990, I I CHANGE EC PERFOR 8219 PIORE MJ, 1984, 2 IND DIVIDE 8220 POLANYI M, 1966, TACIT DIMENSION 8221 PORTER ME, 1998, HARVARD BUSINESS NOV, P77 8222 PUTNAM R, 1993, MAKING DEMOCRACY WOR 8223 RALLET A, 1998, AGGLOMERATION EC INN, P41 8224 RUBENSON K, 2000, TRANSITION KNOWLEDGE 8225 SEEMANN P, 2000, KNOWLEDGE MANAGEMENT, P85 8226 SKYRME D, 1997, CREATING KNOWLEDGE B 8227 STEINER M, 1998, AGGLOMERATION EC INN, P1 8228 STORPER M, 1997, REGIONAL WORLD TERRI 8229 WILLIAMSON QE, 2000, J ECON LIT, V38, P595 8230 ZUCKER LG, 1986, RES ORGAN BEHAV, V8, P53 8231 NR 43 8232 TC 6 8233 PU INDERSCIENCE ENTERPRISES LTD 8234 PI GENEVE 15 8235 PA WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 896, 8236 CH-1215 GENEVE 15, SWITZERLAND 8237 SN 0267-5730 8238 J9 INT J TECHNOL MANAGE 8239 JI Int. J. Technol. Manage. 8240 PY 2003 8241 VL 26 8242 IS 2-4 8243 BP 303 8244 EP 325 8245 PG 23 8246 SC Engineering, Multidisciplinary; Management; Operations Research & 8247 Management Science 8248 GA 693WB 8249 UT ISI:000183740400011 8250 ER 8251 8252 PT J 8253 AU Rahim, M 8254 Seyal, AH 8255 Rahman, MNA 8256 TI Software piracy among computing students: a Bruneian scenario 8257 SO COMPUTERS & EDUCATION 8258 LA English 8259 DT Article 8260 DE software piracy; pirated software; computing students 8261 ID SCHOOLS 8262 AB Software piracy committed by university students in the western world 8263 has been published widely in various computer literature. Little is 8264 reported however about why and what proportion of students, 8265 particularly computing students, in a South East Asian Country like 8266 Brunei Darussalam, use pirated software. A survey was thus conducted 8267 among the computing students of all the higher educational institutions 8268 in Brunei Darussalam. A normative model was also developed that brought 8269 together eight factors related to student demography, nature of 8270 educational institutions and copyright laws. This model was empirically 8271 tested using 91 responses received from the survey. Several interesting 8272 findings emerged. Firstly, nearly two-thirds of the students admitted 8273 to having used pirated software. Secondly, entertainment was the 8274 prominent reason for using pirated software. Thirdly, gender, computer 8275 experience and ownership of a personal computer, were found to affect 8276 students' use of pirated software. Fourthly, even those students who 8277 supported the introduction of copyright laws committed software piracy. 8278 The implications of these findings are discussed, and are compared with 8279 some related studies. Finally, limitations of the study are mentioned, 8280 and areas of further research are identified. (C) 1999 Elsevier Science 8281 Ltd. All rights reserved. 8282 C1 Inst Technol Brunei, Dept Comp & Informat Syst, BE-1410 Bandar Seri Begawan, Brunei. 8283 RP Rahim, M, Inst Technol Brunei, Dept Comp & Informat Syst, BE-1410 8284 Bandar Seri Begawan, Brunei. 8285 CR 1995, I TEKNOLOGI BRUNEI P 8286 1998, BORNEO B 0618 8287 1998, BORNEO B 8288 1998, U BRUNEI DARUSSALAM, P81 8289 *BUS SOFTW ALL, 1996, SOFTW PIR JOINT BSA 8290 ALTBACK P, 1999, FAR E EC REV, V139 8291 ANG AY, 1998, P SE AS COMP C DARW 8292 DAVIS JR, 1991, J BUS ETHICS, V10, P451 8293 EINING MM, 1991, ETHICAL ISSUES INFOR, P182 8294 FISCHER L, 1997, MICROSOFT MAGAZINE, V23, P13 8295 FISHBEIN M, 1975, BELIEFS ATTITUDES IN 8296 IM JH, 1992, INFORM MANAGE, V23, P193 8297 KOWALSKI S, 1990, INFORMATION AGE, V12, P206 8298 LOCH KD, 1996, COMMUN ACM, V39, P74 8299 LUEPTOW LB, 1981, SOCIOLOGICAL ED, V64, P14 8300 MACHRONE B, 1987, PC MAGAZINE, V8, P81 8301 MAKRAKIS V, 1992, SCANDINAVIAN J ED RE, V36, P275 8302 MAKRAKIS V, 1993, COMPUT EDUC, V20, P191 8303 MALHOTRA Y, 1994, J SYSTEMS MANAGE JUL, P12 8304 OZ E, 1990, OR MS TODAY AUG, P24 8305 SIMPSON PM, 1994, J BUS ETHICS, V13, P431 8306 SIMS RR, 1996, J BUS ETHICS, V15, P839 8307 SOLOMON SL, 1990, J COMPUTER INFORMATI, V30, P40 8308 STEPHEN I, 1997, BORNEO B, V1 8309 SWINYARD WR, 1990, J BUS ETHICS, V9, P655 8310 TAYLOR GS, 1993, HUM RELAT, V46, P419 8311 WILLIAMS SW, 1994, SEX ROLES J RES, V5, P515 8312 WONG G, 1990, AUSTR COMPUTER J, V22, P114 8313 WONG K, 1985, COMPUT SECUR, V4, P287 8314 NR 29 8315 TC 6 8316 PU PERGAMON-ELSEVIER SCIENCE LTD 8317 PI OXFORD 8318 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 8319 SN 0360-1315 8320 J9 COMPUT EDUC 8321 JI Comput. Educ. 8322 PD MAY 8323 PY 1999 8324 VL 32 8325 IS 4 8326 BP 301 8327 EP 321 8328 PG 21 8329 SC Computer Science, Interdisciplinary Applications; Education & 8330 Educational Research 8331 GA 219XB 8332 UT ISI:000081632500003 8333 ER 8334 8335 PT J 8336 AU Lin, YC 8337 Wang, LC 8338 Tserng, HP 8339 AF Lin, Yu-Cheng 8340 Wang, Lung-Chuang 8341 Tserng, H. Ping 8342 TI Enhancing knowledge exchange through web map-based knowledge management 8343 system in construction: Lessons learned in Taiwan 8344 SO AUTOMATION IN CONSTRUCTION 8345 LA English 8346 DT Article 8347 DE knowledge management; knowledge map; web-based application; 8348 construction projects 8349 AB Knowledge management involves creating, securing, coordinating, 8350 combining, retrieving and distributing knowledge. Knowledge can be 8351 reused and shared among engineers and experts to enhance construction 8352 processes and decrease the time and cost of solving problems. This 8353 study presents a novel and practical method to capture and represent 8354 construction project knowledge by using network knowledge maps. Network 8355 Knowledge Maps (NKM) gives users an overview of available and missing 8356 knowledge in core project areas, enabling tacit and explicit knowledge 8357 to be managed appropriately. This study addresses application of 8358 knowledge management in the construction phase of construction 8359 projects, and presents a construction Map-based Knowledge Management 8360 (MBKM) concept and system for contractors. The MBKM system is then 8361 utilized in selected case studies involving a High-Tech factory 8362 building enterprise in Taiwan to verify the proposed methodology and 8363 indicate the effectiveness of sharing knowledge, particularly in the 8364 construction phase. Knowledge can be captured and managed to benefit 8365 future projects by effectively utilizing information and web 8366 technologies during the construction phase of a project. The results of 8367 this study demonstrate that an MBKM-like system can be applied 8368 effectively in knowledge management systems in the construction 8369 industry by using map-based knowledge management and web technology. 8370 (C) 2005 Elsevier B.V. All rights reserved. 8371 C1 Ching Yun Univ, Inst Civil Engn & Disaster Reduct Technol, Jung Li, Taiwan. 8372 Natl Taipei Univ Technol, Inst Civil & Disaster Prevent Engn, Taipei, Taiwan. 8373 Natl Taiwan Univ, Dept Civil Engn, Div Construct Engn & Management, Taipei 10764, Taiwan. 8374 RP Lin, YC, Ching Yun Univ, Inst Civil Engn & Disaster Reduct Technol, 229 8375 Chien Hsin Rd, Jung Li, Taiwan. 8376 EM d89521016@ntu.edu.tw 8377 lcwang@ntut.edu.tw 8378 hptserng@ce.ntu.edu.tw 8379 CR BERGMANN R, 2002, EXPERIENCE MANAGEMEN 8380 CARNEIRO A, 2001, J KNOWLEDGE MANAGEME, V5, P358 8381 CARNEIRO P, 2004, J CONSTRUCTION MANAG, V22, P631 8382 CLOUGH RH, 2000, CONSTRUCTION PROJECT 8383 DAVENPORT TH, 1998, WORKING KNOWLEDGE 8384 EDUMFOTWE FT, 2000, INT J PROJECT MANAGE, V18, P111 8385 ELDIRABY IE, 2005, J CONSTR ENG M ASCE, V131, P591, DOI 8386 10.1061/(ASCE)0733-9364(2005)131:5(591) 8387 HART A, 1992, KNOWLEDGE ACQUISITIO 8388 JAN B, 2004, CONSTRUCTION MANAGEM, V22, P421 8389 KAMARA JM, 2002, CONSTRUCTION INNOVAT, V2, P53 8390 LIEBOWITZ J, 2005, J KNOWLEDGE MANAGEME, V9, P76 8391 LIN YC, 2003, P 11 ANN C INT GROUP, P542 8392 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 8393 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT 8394 NOLL M, 2002, PRACT APPL KNOWL MAN 8395 NONAKA I, 1995, KNOWLEDGE CREATING C 8396 ROBINSON HS, 2004, J CONSTRUCTION MANAG, V22, P733 8397 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 8398 UDAIPURWALA A, 2002, CAN J CIVIL ENG, V29, P499 8399 WEXLER M, 2001, J KNOWLEDGE MANAGEME, V5, P249 8400 WOO JH, 2004, AUTOMAT CONSTR, V13, P203, DOI 8401 10.1016/j.autcon.2003.09.003 8402 NR 21 8403 TC 5 8404 PU ELSEVIER SCIENCE BV 8405 PI AMSTERDAM 8406 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 8407 SN 0926-5805 8408 J9 AUTOM CONSTR 8409 JI Autom. Constr. 8410 PD NOV 8411 PY 2006 8412 VL 15 8413 IS 6 8414 BP 693 8415 EP 705 8416 DI 10.1016/j.autcon.2005.09.006 8417 PG 13 8418 SC Construction & Building Technology; Engineering, Civil 8419 GA 090EJ 8420 UT ISI:000240933100003 8421 ER 8422 8423 PT J 8424 AU Dhar, S 8425 Balakrishnan, B 8426 TI Risks, benefits, and challenges in global IT outsourcing: Perspectives 8427 and practices 8428 SO JOURNAL OF GLOBAL INFORMATION MANAGEMENT 8429 LA English 8430 DT Article 8431 DE benefits; global outsourcing; risks; transaction cost theory 8432 ID INFORMATION; ORGANIZATION; INDUSTRY; COST 8433 AB Many large organizations are increasingly outsourcing their IT 8434 functions. Factors like lower costs, improved productivity, higher 8435 quality, higher customer satisfaction, and ability to focus on core 8436 areas are some of the benefits of outsourcing. However there are many 8437 challenges and risks associated with IT outsourcing. In this article, 8438 we identify the main risk factors and best practices in global IT 8439 outsourcing. In addition, we delve into some important issues on IT 8440 outsourcing, particularly the challenges along with benefits. Finally, 8441 we present case studies of two Global 200 organizations and validate 8442 some of the claims made by previous researchers on IT outsourcing. This 8443 study will help the management to identify the risk factors and take 8444 the necessary remedial steps. Hence, this study is timely and relevant 8445 from both an academic and a practitioner's perspective. 8446 C1 San Jose State Univ, Dept Management Informat Syst, San Jose, CA 95192 USA. 8447 RP Dhar, S, San Jose State Univ, Dept Management Informat Syst, San Jose, 8448 CA 95192 USA. 8449 CR ADELEYE BC, 2004, INT J INFORM MANAGE, V24, P167, DOI 8450 10.1016/j.ijinfomgt.2003.10.004 8451 ALCHIAN AA, 1972, AM ECON REV, V62, P777 8452 ALVARES K, 1995, HARVARD BUS REV, V73, P24 8453 ANG S, 1998, MIS QUART, V22, P535 8454 ANTONUCCI YL, 1998, J ACCOUNTANCY, V185, P26 8455 AUBERT BA, 1997, TALE 2 OUTSOURCING C 8456 AUBERT BA, 2001, P 34 HAW INT C SYST 8457 BAHLI B, 2003, J INFORM TECHNOL, V18, P211, DOI 8458 10.1080/0268396032000130214 8459 BARZEL Y, 1982, J LAW ECON, V25, P27 8460 BEAMISH P, 1995, J INFORMATION TECHNO, V10, P299 8461 BOWERS LN, 1986, ACTUARIAL MATH SOC A 8462 CLARK TD, 1995, J INFORM TECHNOL, V10, P221 8463 CROSS J, 1995, HARVARD BUS REV, V73, P94 8464 DHAR S, 2004, P 5 ANN GLOB INF TEC 8465 DIBBERN J, 2004, DATA BASE ADV INF SY, V35, P6 8466 DIROMUALDO A, 1998, SLOAN MANAGE REV, V39, P67 8467 DUBE L, 2003, MIS QUART, V27, P597 8468 EARL MJ, 1996, SLOAN MANAGE REV, V37, P26 8469 GILBERT A, 2001, INFORMATION WEE 0924 8470 HAMEL G, 1990, HARVARD BUSINESS MAY, P79 8471 JURISON J, 1995, J INFORM TECHNOL, V10, P239 8472 KING WR, 2000, INFORM MANAGE, V37, P323 8473 LACITY MC, 1993, SLOAN MANAGE REV, V35, P73 8474 LACITY MC, 1995, HARVARD BUS REV, V73, P84 8475 LACITY MC, 1995, J INFORMATION TECHNO, V10, P203 8476 LANGLOIS RN, 1992, RES POLICY, V21, P297 8477 LEE JN, 2003, COMMUN ACM, V46, P84 8478 LEVINE M, 1997, RISK MANAGEMENT, P36 8479 MCFARLAN FW, 1995, SLOAN MANAGE REV, V36, P9 8480 NAM K, 1996, COMMUN ACM, V39, P37 8481 NELSON P, 1996, COMMUN ACM, V39, P29 8482 OLEARY M, 1990, CIO, V6, P77 8483 OVERBY S, 2003, CIO, P60 8484 ROTHMAN J, 2003, COMPUTERWORLD 0915 8485 SABHERWAL R, 2003, INFORM ORG, V13, P153 8486 WANG ETG, 2002, INFORM SYST J, V12, P121 8487 WILLIAMSON OE, 1985, EC I CAPITALISM 8488 NR 37 8489 TC 5 8490 PU IDEA GROUP PUBLISHING 8491 PI HERSHEY 8492 PA 701 E CHOCOLATE AVE, STE 200, HERSHEY, PA 17033-1240 USA 8493 SN 1062-7375 8494 J9 J GLOB INF MANAG 8495 JI J. Glob. Inf. Manag. 8496 PD JUL-SEP 8497 PY 2006 8498 VL 14 8499 IS 3 8500 BP 39 8501 EP 69 8502 PG 31 8503 SC Information Science & Library Science 8504 GA 044HJ 8505 UT ISI:000237662700004 8506 ER 8507 8508 PT C 8509 AU Sanin, C 8510 Szczerbicki, E 8511 ED Khosla, R; Howlett, RJ; Jain, LC 8512 TI Using XML for implementing set of experience knowledge structure 8513 SO KNOWLEDGE-BASED INTELLIGENT INFORMATION AND ENGINEERING SYSTEMS, PT 1, 8514 PROCEEDINGS 8515 SE LECTURE NOTES IN ARTIFICIAL INTELLIGENCE 8516 LA English 8517 DT Proceedings Paper 8518 AB Among all knowledge forms, storing formal decision events in a 8519 knowledge-explicit way becomes an important development. Set of 8520 experience knowledge structure can help in achieving this purpose. Set 8521 of experience has been shown as a shape able to acquire explicit 8522 knowledge of formal decision events. However, to make set of experience 8523 knowledge structure practical, it must be worldwide transportable and 8524 understandable. The purpose of this paper is to show an effective form 8525 of transformation of the set of experience into a shareable and 8526 understandable shape able to travel among different systems and 8527 technologies. 8528 C1 Univ Newcastle, Fac Engn & Built Environm, Newcastle, NSW 2308, Australia. 8529 RP Sanin, C, Univ Newcastle, Fac Engn & Built Environm, Newcastle, NSW 8530 2308, Australia. 8531 EM Cesar.Maldonadosanin@Newcastle.edu.au 8532 Edward.Szczerbicki@Newcastle.edu.au 8533 CR *DMG, 2005, PMML VERS 3 0 8534 DRUCKER P, 1995, POST CAPITALIST EXEC 8535 GOLDRATT EM, 1986, GOAL 8536 GROSOF N, 2001, WORKSH E BUS INT WEB 8537 HARMELEN F, 1999, P IJCAI 99 WORKSH IN 8538 LEE JK, 2003, COMMUN ACM, V46, P59 8539 LIN CH, 2002, J COMPUT INFORM SYST, V42, P83 8540 LLOYD JW, 2003, LOGIC LEARNING LEARN 8541 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 8542 MINSKY M, 2004, AI TOPICS 8543 SANIN C, 2004, KNOWLEDGE MANAGEMENT, P79 8544 SINGH S, 2003, HYDROCARB PROCESS, V82, P62 8545 NR 12 8546 TC 5 8547 PU SPRINGER-VERLAG BERLIN 8548 PI BERLIN 8549 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 8550 SN 0302-9743 8551 BN 3-540-28894-5 8552 J9 LECT NOTE ARTIF INTELL 8553 PY 2005 8554 VL 3681 8555 BP 946 8556 EP 952 8557 PG 7 8558 SC Computer Science, Artificial Intelligence 8559 GA BDC77 8560 UT ISI:000232719900135 8561 ER 8562 8563 PT J 8564 AU Chou, TC 8565 Chang, PL 8566 Tsai, CT 8567 Cheng, YP 8568 TI Internal learning climate, knowledge management process and perceived 8569 knowledge management satisfaction 8570 SO JOURNAL OF INFORMATION SCIENCE 8571 LA English 8572 DT Article 8573 DE innovativeness; interfunctional coordination; socialization; 8574 externalization; combination; internalization 8575 ID MARKET ORIENTATION; INNOVATION; FIRM; PERSPECTIVE; TECHNOLOGY; 8576 CREATION; CAPABILITIES; PERFORMANCE; INTEGRATION; NETWORKS 8577 AB Effective knowledge management (KM) has been a topic of great interest 8578 and extensively studied by organization researchers. Yet there is 8579 little research that attempts to explain the organizational KM 8580 performance in terms of employees' satisfaction. To address this gap, 8581 this paper proposes a path model employing a number of constructs: 8582 innovativeness, interfunctional coordination, the KM processes of 8583 socialization, externalization, combination, and internalization, and 8584 employees' perceived KM satisfaction. Empirical testing of the model is 8585 based on a sample of 157 enterprises from the Taiwanese information 8586 service industry. The results show that 10 of the 16 hypothesized 8587 relationships are supported by empirical data. The implications of 8588 these findings for knowledge management are discussed. 8589 C1 Natl Kaohsiung First Univ Sci & Technol, Dept Informat Management, Kaohsiung 824, Taiwan. 8590 Feng Chia Univ, Dept Business Adm, Taichung, Taiwan. 8591 RP Chou, TC, Natl Kaohsiung First Univ Sci & Technol, Dept Informat 8592 Management, 1 Univ Rd,Yen Chao, Kaohsiung 824, Taiwan. 8593 EM tcchou@ccms.nkfust.edu.tw 8594 CR ANAND V, 2003, J MANAGERIAL ISSUES, V15, P15 8595 ANCONA DG, 1992, ADMIN SCI QUART, V37, P634 8596 ARGYRIS C, 1978, ORG LEARNING THEORY 8597 BECERRAFERNANDEZ I, 2001, J MANAGE INFORM SYST, V18, P23 8598 BRESNEN M, 2003, INT J PROJECT MANAGE, V21, P157 8599 CALANTONE RJ, 2002, IND MARKET MANAG, V31, P515 8600 CHOI B, 2002, EXPERT SYST APPL, V23, P173 8601 CHOU SW, 2004, J INFORM SCI, V30, P146, DOI 10.1177/0165551504042804 8602 COHEN WM, 1990, ADMIN SCI QUART, V35, P128 8603 DITILLO A, 2004, ACCOUNT ORG SOC, V29, P401, DOI 8604 10.1016/j.aos.2003.12.001 8605 DOUGHERTY D, 2000, J ENG TECHNOL MANAGE, V17, P321 8606 GOLD AH, 2001, J MANAGE INFORM SYST, V18, P185 8607 GRANT RM, 1996, STRATEGIC MANAGE J, V17, P109 8608 HAIR J, 1995, MULTIVARIATE DATA AN 8609 HALL R, 2003, J BUS RES, V56, P145 8610 HEDLUND G, 1993, IMPLEMENTING STRATEG 8611 HOWELLS J, 1996, TECHNOL ANAL STRATEG, V8, P91 8612 HURLEY RF, 1998, J MARKETING, V62, P42 8613 JAMES CR, 2003, ORGAN DYN, V32, P46, DOI 10.1016/S0090-2616(02)00137-7 8614 JONES EBG, 2001, FUNGAL DIVERS, V7, P49 8615 KIM DH, 1993, SLOAN MANAGE REV, V35, P37 8616 KLEIN KJ, 1996, ACAD MANAGE REV, V21, P1055 8617 KOGUT B, 1992, ORGAN SCI, V3, P383 8618 KWAN MM, 2003, J OPER RES SOC, V54, P204, DOI 8619 10.1057/palgrave.jors.2601406 8620 LUEKE SB, 2000, INT J ORG ANAL, V8, P380 8621 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 8622 MOLLER K, 2004, IND MARKET MANAG, V33, P219, DOI 8623 10.1016/j.indmarman.2003.10.011 8624 MOORMAN C, 1995, J MARKETING RES, V32, P318 8625 NDLELA LT, 2001, INT J INFORM MANAGE, V21, P151 8626 NONAKA I, 1995, KNOWLEDGE CREATING C 8627 NUNNALLY JC, 1978, PSYCHOMETRIC THEORY 8628 RAI A, 2002, INFORM SYST RES, V13, P50 8629 ROGERS EM, 1983, DIFFUSION INNOVATION 8630 SABHERWAL R, 2003, DECISION SCI, V34, P225 8631 SCHUMPETER J, 1934, THEORY EC DEV 8632 SLATER SF, 1995, J MARKETING, V59, P63 8633 SUBRAMANIAN A, 1996, J ENG TECHNOL MANAGE, V13, P223 8634 TEECE DJ, 2000, LONG RANGE PLANN, V33, P35 8635 THOMAS JC, 2001, IBM SYST J, V40, P863 8636 TSAI WP, 1998, ACAD MANAGE J, V41, P464 8637 VERONA G, 1999, ACAD MANAGE REV, V24, P132 8638 WASKO MM, 2000, J STRATEGIC INF SYST, V9, P155 8639 XIN KR, 1996, ACAD MANAGE J, V39, P1641 8640 YLIRENKO H, 2001, STRATEGIC MANAGE J, V22, P587 8641 NR 44 8642 TC 5 8643 PU SAGE PUBLICATIONS LTD 8644 PI LONDON 8645 PA 1 OLIVERS YARD, 55 CITY ROAD, LONDON EC1Y 1SP, ENGLAND 8646 SN 0165-5515 8647 J9 J INFORM SCI 8648 JI J. Inf. Sci. 8649 PY 2005 8650 VL 31 8651 IS 4 8652 BP 283 8653 EP 296 8654 DI 10.1177/0165551505054171 8655 PG 14 8656 SC Computer Science, Information Systems; Information Science & Library 8657 Science 8658 GA 957HF 8659 UT ISI:000231360200004 8660 ER 8661 8662 PT J 8663 AU Marjanovic, O 8664 TI Towards a web-based handbook of generic, process-oriented learning 8665 designs 8666 SO EDUCATIONAL TECHNOLOGY & SOCIETY 8667 LA English 8668 DT Article 8669 DE process oriented learning designs; innovative teaching practices; 8670 educational technologies; knowledge management; web services 8671 AB Process-oriented learning designs are innovative learning activities 8672 that include a set of inter-related learning tasks and are generic ( 8673 could be used across disciplines). An example includes a 8674 problem-solving process widely used in problem-based learning today. 8675 Most of the existing process-oriented learning designs are not 8676 documented, let alone analysed, in any systematic way because they are 8677 tacit knowledge gained through years of experience and reflection. 8678 The paper investigates the problems of creation, sharing and IT support 8679 of process-oriented learning designs and proposes a new type of 8680 process-oriented, knowledge management educational technology called 8681 the web-based handbook of learning designs. It is envisaged that this 8682 technology will enable teachers to assemble, share, reuse and execute 8683 process-oriented learning designs without any programming involved. To 8684 design this technology, the paper proposes a multidisciplinary 8685 framework that integrates research in six different areas: educational 8686 theories, educational technologies, knowledge management, software 8687 engineering, process management and web-services. The paper then uses 8688 this multidisciplinary framework to identify the main research 8689 challenges that need to be solved before this technology can be adopted 8690 on a larger scale. 8691 C1 Univ New S Wales, Sch Informat Syst Technol & Management, Sydney, NSW, Australia. 8692 RP Marjanovic, O, Univ New S Wales, Sch Informat Syst Technol & 8693 Management, Sydney, NSW, Australia. 8694 EM o.marjanovic@unsw.edu.au 8695 CR *ADL, 2004, SCORM SEQ NAV SN VER 8696 *ADL, 2004, SCORM 8697 *IEEE, 2004, IEEE LEARN TECHN NEW 8698 *UNSW, 2004, WELC GUID LEARN INF 8699 AGOSTINHO S, 2002, P 19 ANN C AUSTR SOC, P29 8700 ALAVI M, 2001, MIS QUART, V25, P107 8701 BOSTOCK SJ, 1997, WEB BASED INSTRUCTIO, P225 8702 CARLSEN S, 1998, CSCW 98 WORKSH AD WO 8703 CRISTEA A, 2004, ED MEDIA 04 C JUN 21 8704 DEBONO E, 2001, 6 THINKING HATS 8705 DIGIANO C, 2000, IEEE INT WORKSH ADV 8706 KAYAMA M, 2001, IEEE INT C ADV LEARN 8707 MALHOTRA Y, 2002, HDB KNOWLEDGE MANAGE, V1, P577 8708 MALONE TW, 1999, MANAGE SCI, V45, P425 8709 MARJANOVIC O, 2000, IEEE INT WORKSH ADV 8710 MARJANOVIC O, 2004, INT J WEB SERVICE RE, V1, P16 8711 MARJANOVIC O, 2005, IN PRESS BUSINE 0120 8712 OLIVER R, 2002, INFORMATION COMMUNIC 8713 PHILLIPS R, 2000, AUSTR J ED TECHNOLOG, V16, P147 8714 VANDERVEEN J, 1998, 3 INT C COOP INF SYS 8715 WELSCH E, 2004, ONLINE LEARNING 1129 8716 YANG J, 2003, COMMUN ACM, V46, P35 8717 ZHANG LJ, 2004, INT J WEB SERVICE RE, V1, P41 8718 NR 23 8719 TC 5 8720 PU IEEE COMPUTER SOC, LEARNING TECHNOLOGY TASK FORCE 8721 PI PALMERSTON NORTH 8722 PA BAG 11-222, MASSEY UNIVERSITY, PALMERSTON NORTH, NEW ZEALAND 8723 SN 1436-4522 8724 J9 EDUC TECHNOL SOC 8725 JI Educ. Technol. Soc. 8726 PD APR 8727 PY 2005 8728 VL 8 8729 IS 2 8730 BP 66 8731 EP 82 8732 PG 17 8733 SC Education & Educational Research 8734 GA 923TQ 8735 UT ISI:000228932600006 8736 ER 8737 8738 PT J 8739 AU Alt, R 8740 Fleisch, E 8741 TI Business networking systems: Characteristics and lessons learned 8742 SO INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE 8743 LA English 8744 DT Article 8745 DE business networking; enterprise resource planning (ERP); 8746 interorganizational system (IOS); networkability supply-chain 8747 management (SCM) 8748 AB Designing relationships among business units is of growing competitive 8749 relevance. Business networking is largely enabled by the 8750 interorganizational information systems (IOS) that have evolved since 8751 the 1960s. However, many companies initially invested in enterprise 8752 resource planning systems (ERP) and have only recently begun to 8753 complement these systems with networking capabilities. The 8754 developmental path toward IOS is referred to here as business 8755 networking systems (BNS). The major challenges for such systems are 8756 described, along with the main types of systems and the criteria for 8757 characterizing them. Three case studies identify techniques and lessons 8758 learned in designing business networking systems. Methodologies For BNS 8759 projects should treat these lessons as integral elements that sustain 8760 adoption and business orientation. 8761 C1 Univ St Gallen, Inst Informat Management, Competence Ctr Business Networking, St Gallen, Switzerland. 8762 RP Alt, R, Univ St Gallen, Inst Informat Management, Competence Ctr 8763 Business Networking, St Gallen, Switzerland. 8764 CR *GARTN GROUP, 1998, TRANS CHALL CIOS PER 8765 *SAP, 1998, ADV PLANN OPT 8766 ALT R, 1999, EM ELECT MARKETS, V9, P169 8767 ALT R, 1999, FAILURE LESSONS LEAR, V3, P81 8768 ALT R, 2000, P EUR C INF SYST VIE, P405 8769 ARTHUR WB, 1990, SCI AM FEB, P92 8770 ASHKENAS R, 1995, BOUNDARYLESS ORG BRE 8771 BENJAMIN RI, 1996, SLOAN MANAGE REV, V36, P29 8772 BENZ R, 2000, BUSINESS NETWORKING, P277 8773 BJORNANDERSEN N, 1995, EDI EUROPE IT WORKS, P299 8774 BRADLEY SP, 1998, SENSE RESPOND 8775 CHRISTIAANSE E, 1996, P 29 ANN HAW INT C S, P418 8776 CUNNINGHAM C, 1993, INT J INFORM MANAGE, V13, P3 8777 DAVIS S, 1998, BLUR SPEED CHANGE CO 8778 DECOVNY E, 1998, J BUS STRAT, V19, P38 8779 ELSAWY OA, 1999, MIS Q, V23 8780 EVAN WME, 1976, INTERORGANIZATIONAL 8781 EVANS P, 2000, BLOWN BITS NEW EC IN 8782 FINE CH, 1998, CLOCKSPEED WINNING I 8783 HAGEL J, 1998, NET WORTH SHAPING MA 8784 HANDFIELD RB, 1998, INTRO SUPPLY CHAIN M 8785 HOFMANN M, 1995, INTEROPERABILITY ENT 8786 JARILLO JC, 1993, STRATEGIC NETWORKS C 8787 JIMENEZMARTINEZ J, 1998, RES POLICY, V26, P811 8788 JOHNSTON HR, 1988, MIS Q, V12, P153 8789 KALAKOTA R, 1997, ELECT COMMERCE MANAG 8790 KELLY K, 1998, NEW RULES NEW EC 10 8791 KLEIN S, 1996, INTERORGANISATIONSSY 8792 KONSYNSKI BR, 1990, HARVARD BUS REV, V68, P114 8793 LEE HL, 1997, SLOAN MANAGE REV, V38, P93 8794 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 8795 MALONE TW, 1994, ACM COMPUT SURV, V26, P87 8796 OSTERLE H, 1995, BUSINESS INFORMATION 8797 OSTERLE H, 2000, BUSINESS NETWORKING 8798 PFEIFFER HKC, 1992, DIFFUSION ELECT DATA 8799 PORTER ME, 1985, HARVARD BUS REV, V63, P149 8800 RIEHM R, 1997, INTEGRATION HETEROGE 8801 RODIN R, 1999, FREE PERFECT NOW CON 8802 SCHELLE H, 1989, HDB PROJEKTMANAGEMEN, P1 8803 SCHMID B, 1993, WIRTSCHAFTSINF, V35, P465 8804 SCHMID BF, 1998, P 31 ANN HAW INT C S, V4, P193 8805 SCHNEDL W, 1999, THESIS U ST GALLEN 8806 SHAPIRO C, 1999, INFORMATION RULES ST 8807 SOOD R, 1999, B2B 2B NOT 2B 8808 STUTTGEN M, 1999, STRATEGIEN KOMPLEXIT 8809 SUOMI R, 1992, J STRATEGIC INF SYST, V1, P93 8810 TRISCHLER WE, 1995, UNDERSTANDING APPL V 8811 WESTLUND JC, 1999, GLOBAL ELECT COMMERC 8812 WIGAND RT, 1997, INFORMATION ORG MANA 8813 WIGAND RT, 1997, INFORMATION SOC, V13, P1 8814 NR 50 8815 TC 5 8816 PU M E SHARPE INC 8817 PI ARMONK 8818 PA 80 BUSINESS PARK DR, ARMONK, NY 10504 USA 8819 SN 1086-4415 8820 J9 INT J ELECTRON COMMER 8821 JI Int. J. Electron. Commer. 8822 PD WIN 8823 PY 2000 8824 VL 5 8825 IS 2 8826 BP 7 8827 EP 27 8828 PG 21 8829 SC Business; Computer Science, Software Engineering 8830 GA 385RD 8831 UT ISI:000166016700003 8832 ER 8833 8834 PT J 8835 AU Shin, DH 8836 AF Shin, Dong-Hee 8837 TI A critique of Korean National Information Strategy: Case of national 8838 information infrastructures 8839 SO GOVERNMENT INFORMATION QUARTERLY 8840 LA English 8841 DT Article 8842 DE national information infrastructure; information policy; 8843 telecommunication policy; South Korea 8844 ID SOUTH-KOREA; FUTURE 8845 AB In 2004, the Korean government launched the IT839 project with the 8846 objective of converting Korea into a ubiquitous information society. 8847 This study investigates the role of the Korean government in the 8848 development of the national information infrastructure and the 8849 realization of IT839 vision. This paper reviews the historic and 8850 individual data related to the infrastructure project, draws on the 8851 social construction of technology theory as a framework for 8852 interpreting such data, traces the transformations and translation of 8853 this data in the public, political, and social discourse, and discusses 8854 the next generation of information infrastructure. Findings imply that 8855 despite optimistic prospects and proactive drive, uncertainty still 8856 remains with respect to where IT839 will evolve and how it will impact 8857 the new information milieu. (c) 2006 Elsevier Inc. All rights reserved. 8858 C1 Penn State Univ, Sch Informat Sci & Technol, Reading, PA 19610 USA. 8859 RP Shin, DH, Penn State Univ, Sch Informat Sci & Technol, POB 7009, 8860 Reading, PA 19610 USA. 8861 EM dshin@psu.edu 8862 CR KOREA TIMES 1226 8863 *MIN INF COMM, 2005, IT839 STRAT 8864 *OECD REP, 2000, REG REF KOR REG REF 8865 BIJKER B, 1996, DEMOCRATIZATION TECH 8866 BIJKER W, 1995, BICYCLES BAKELITES B 8867 BIJKER WE, 1986, INNOVATION PHYS TEAC 8868 BLAND M, 2002, LIBRARY, V3, P215 8869 BORGMAN C, 2000, GUTENBERG GLOBAL INF 8870 CHOUDRIE J, 2003, J INFORM TECHNOL, V18, P281, DOI 8871 10.1080/0268396032000150816 8872 CHOUDRIE J, 2004, EUR J INFORM SYST, V13, P103, DOI 8873 10.1057/palgrave.ejis.3000494 8874 CORDEIRO C, 2001, INFORM RES, V6 8875 DRAKE EM, 2005, GOVERNING GLOBAL ELE 8876 GUSTON DH, 2002, TECHNOL SOC, V24, P93 8877 HYUN T, 1998, ETRI J, V20, P1 8878 ISHIDA T, 2002, COMMUN ACM, V45, P76 8879 JEONG KH, 1996, INFORMATION INFRASTR, V5, P119 8880 KHANNA T, 1999, HARVARD BUS REV, V77, P125 8881 KIM W, 2005, BLUE OCEAN STRATEGY 8882 KING JL, 1994, INFORM SYST RES, V5, P139 8883 LANVIN B, 2003, GLOBAL IT REPORT 200 8884 LEE N, 2002, BROADBAND INTERNET K 8885 LEE S, 2005, 33 TEL POL RES C ARL 8886 MALHOTRA Y, 1995, NATL INFORM INFRASTR 8887 MOORE N, 1998, 4 BIEL EUR C 8888 PINCH T, 1986, SOCIAL STUDIES SCI, V16 8889 PORTE TM, 1997, TECHNOLOGICAL FORECA, V54, P199 8890 RUSSELL S, 1986, SOC STUD SCI, V16, P331 8891 SCHAEFER RJ, 1995, INTERNET RES, V5, P4 8892 SCHOT J, 1997, TECHNOL FORECAST SOC, V54, P251 8893 SHIN D, 2005, INT J TECHNOLOGY POL, V5, P283 8894 STAR SL, 1996, INFORM SYST RES, V7, P111 8895 STIGLITZ J, 2000, ROLE GOVT DIGITAL AG 8896 TAPSOTT D, 1996, PARADIGM SHIFT NEW P 8897 VENKATESH M, 2002, LECT NOTES COMPUT SC, V2362, P177 8898 VENKATESH M, 2005, COMMUNITIES TECHNOLO 8899 WEISER M, 1999, MOBILITY PROCESSES C, P421 8900 WINNER L, 1997, TECHNOLOGY FUTURE 8901 NR 37 8902 TC 4 8903 PU ELSEVIER INC 8904 PI SAN DIEGO 8905 PA 525 B STREET, STE 1900, SAN DIEGO, CA 92101-4495 USA 8906 SN 0740-624X 8907 J9 GOVT INFORM QUART 8908 JI Gov. Inf. Q. 8909 PD JUL 8910 PY 2007 8911 VL 24 8912 IS 3 8913 BP 624 8914 EP 645 8915 DI 10.1016/j.giq.2006.06.011 8916 PG 22 8917 SC Information Science & Library Science 8918 GA 183LS 8919 UT ISI:000247574900008 8920 ER 8921 8922 PT J 8923 AU Hesse, BW 8924 Shneiderman, B 8925 AF Hesse, Bradford W. 8926 Shneiderman, Ben 8927 TI eHealth research from the user's perspective 8928 SO AMERICAN JOURNAL OF PREVENTIVE MEDICINE 8929 LA English 8930 DT Article 8931 ID HEALTH INFORMATION; DECISION-SUPPORT; BREAST-CANCER; COMMUNICATION; 8932 CARE; SYSTEMS; PHYSICIANS; LITERACY; SCIENCE; IMPACT 8933 AB The application of information technology (IT) to issues of healthcare 8934 delivery has had a long and tortuous history in the United States. 8935 Within the field of eHealth, vanguard applications of advanced 8936 computing techniques, such as applications in artificial intelligence 8937 or expert systems, have languished in spite of a track record of 8938 scholarly publication and decisional accuracy. The problem is one of 8939 purpose, of asking the right questions for the science to solve. 8940 Historically, many computer science pioneers have been tempted to ask 8941 '' what can the computer do?'' New advances in eHealth are prompting 8942 developers to ask 14 what can people do?'' How can eHealth take part in 8943 national goals for healthcare reform to empower relationships between 8944 healthcare professionals and patients, healthcare teams and families, 8945 and hospitals and communities to improve health equitably throughout 8946 the population? To do this, eHealth researchers must combine best 8947 evidence from the user sciences (human factors engineering, 8948 human-computer interaction, psychology, and usability) with best 8949 evidence in medicine to create transformational improvements in the 8950 quality of care that medicine offers. These improvements should follow 8951 recommendations from the Institute of Medicine to create a healthcare 8952 system that is (1) safe, (2) effective (evidence based), (3) patient 8953 centered, and (4) timely. Relying on the eHealth researcher's intuitive 8954 grasp of systems issues, improvements should be made with 8955 considerations of users and beneficiaries at the individual 8956 (patient-physician), group (family-staff), community, and broad 8957 environmental levels. 8958 C1 NCI, Div Canc Control & Populat Sci, Bethesda, MD 20892 USA. 8959 Univ Maryland, Dept Comp Sci, College Pk, MD 20742 USA. 8960 RP Hesse, BW, NCI, Div Canc Control & Populat Sci, 6130 Execut Blvd,MSC 8961 7365, Bethesda, MD 20892 USA. 8962 EM hesseb@mail.nih.gov 8963 CR *I MED COMM QUAL H, 2001, CROSS QUAL CHASM NEW 8964 *NAT LIBR MED, 2005, FACT SHEET MEDL 8965 *OFF DIS PREV HLTH, 2003, COMM HLTH PRIOR STRA 8966 *PEW RES CTR, 2005, TRENDS 2005 INF PUBL 8967 ABRAMS DB, 2006, HEALTH EDUC BEHAV, V33, P515, DOI 8968 10.1177/1090198106287732 8969 ARORA NK, UNPUB J GEN MED 8970 ARORA NK, 2003, SOC SCI MED, V57, P791 8971 BALAS EA, 2000, ARCH INTERN MED, V160, P301 8972 BEDERSON B, 2003, CRAFT INFORMATION VI 8973 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8993 GAIL MH, 1989, J NATL CANCER I, V81, P1879 8994 GLADWELL M, 2002, TIPPING POINT LITTLE 8995 GUSTAFSON D, 2005, BUILDING BETTER DEL, P125 8996 GUSTAFSON DH, 1999, AM J PREV MED, V16, P23 8997 GUSTAFSON DH, 1999, QUAL HEALTH CARE, V8, P49 8998 HAN PKJ, 2006, J HEALTH COMMUN S1, V11, P51, DOI 8999 10.1080/10810730600637541 9000 HAUG PJ, 1994, COMPUT BIOMED RES, V27, P396 9001 HEEKS R, 2006, INT J MED INFORM, V75, P125, DOI 9002 10.1016/j.ijmedinf.2005.07.024 9003 HESSE BW, 1988, COMPUT HUM BEHAV, V4, P147 9004 HESSE BW, 1993, COMMUN ACM, V36, P90 9005 HESSE BW, 1995, P 28 ANN HAW INT C S, P418 9006 HESSE BW, 2005, ARCH INTERN MED, V165, P2618 9007 HESSE BW, 2005, STUD HLTH TECHNOL IN, V118, P159 9008 HESSE BW, 2006, MEDNET C TOR CAN OCT 9009 HEWITT ME, 2006, CANC PAT CANC SURV L 9010 IEZZONI LI, 2002, MED CARE, V40, P725 9011 JAMES B, 2005, EHLTH STEPS ROAD INT 9012 JAMES BC, 1993, FRONTIERS HLTH SERVI, V10, P3 9013 JAMES BC, 2001, NEW ENGL J MED, V345, P991 9014 KAPHINGST KA, 2006, CANCER CAUSE CONTROL, V17, P147, DOI 9015 10.1007/s10552-005-5116-3 9016 KAPLAN B, 1997, J AM MED INFORM ASSN, V4, P94 9017 KOYANI S, 2003, RES BASED WEB WEB US 9018 KREUTER MW, 2003, AM J HEALTH BEHAV S3, V27, S227 9019 KUPERMAN GJ, 2007, J AM MED INFORM ASSN, V14, P29, DOI 9020 10.1197/jamia.M2170 9021 LANDAUER TK, 1995, TROUBLE COMPUTERS US 9022 LEAPE LL, 2005, JAMA-J AM MED ASSOC, V293, P2384 9023 LEYDEN WA, 2005, J NATL CANCER I, V97, P675, DOI 10.1093/jnci.dki115 9024 LIPKUS IM, 1999, J NATL CANC I MONOGR, V25, P149 9025 LIPKUS IM, 2001, CANCER EPIDEM BIOMAR, V10, P895 9026 MADDEN M, 2003, ONLINE PURSUITS CHAN 9027 MALHOTRA Y, 2004, COMMUN ACM, V47, P88 9028 MILLER R, 1986, M D COMPUT, V3, P34 9029 MILLER RA, 1994, J AM MED INFORM ASSN, V1, P8 9030 NIELSEN J, 1993, USABILITY 9031 NORMAN DA, 2002, DESIGN EVERYDAY THIN 9032 NORMAN DA, 2002, USER CENTERED SYSTEM 9033 OH H, 2005, WORLD HOSP HLTH SERV, V41, P32 9034 ORTIZ E, 2001, P AMIA S, P508 9035 PARKER RM, 2003, J HEALTH COMMUN S1, V8, P116, DOI 9036 10.1080/1081073090224956 9037 PAVA CHP, 1983, MANAGING NEW OFFICE 9038 PLAISANT C, 1998, AM MED INF ASS ANN F 9039 POISSANT L, 2005, J AM MED INFORM ASSN, V12, P505, DOI 9040 10.1197/jamia.M1700 9041 RICE RE, 2001, INTERNET HLTH COMMUN, P5 9042 RIMER BK, 1999, PATIENT EDUC COUNS, V37, P125 9043 ROSS JS, 2004, AM J CLIN PATHOL, V122, P598 9044 RUDD RE, 2003, J HEALTH COMMUN S1, V8, P104, DOI 9045 10.1080/10810730390224947 9046 RUDD RE, 2004, J HEALTH COMMUN, V9, P195, DOI 10.1080/10810730490447039 9047 SAVITZ L, 2004, HEALTHC PAP, V5, P69 9048 SCHWEIKHART SB, 1996, HOSP HEALTH SERV ADM, V41, P19 9049 SHANEYFELT TM, 2001, JAMA-J AM MED ASSOC, V286, P2600 9050 SHENK D, 1997, DAT SMOG SURVIVING I 9051 SHNEIDERMAN B, 1980, SOFTWARE PSYCHOLI HU 9052 SHNEIDERMAN B, 2002, LEONARDO LAPTOP HUMA 9053 SHNEIDERMAN B, 2004, DESIGNING USER INTER 9054 SHORTLIFFE EH, 2001, MED INFORMATICS COMP 9055 SHORTLIFFE EH, 2005, HEALTH AFFAIR, V24, P1222, DOI 9056 10.1377/hlthaff.24.5.1222 9057 SPROULL L, 1991, CONNECTIONS NEW WAYS 9058 STORK DG, 1997, HALS LEGACY 2001 COM 9059 SUGGS LS, 2006, J HEALTH COMMUN, V11, P61, DOI 10.1080/10810730500461083 9060 VEENSTRA TD, 2005, MOL CELL PROTEOMICS, V4, P409, DOI 9061 10.1074/mcp.M500006-MCP200 9062 WARNER HR, 1994, TOP HLTH INF MANAGE, V14, P51 9063 WEARS RL, 2005, JAMA-J AM MED ASSOC, V293, P1261 9064 WEED LL, 1999, BRIT MED J, V319, P1279 9065 YASNOFF WA, 2004, J AM MED INFORM ASSN, V11, P332, DOI 9066 10.1197/jamia.M1616 9067 ZUBOFF S, 1988, AGE SMART MACHINE FU 9068 ZUBOFF S, 2002, SUPPORT EC WHY CORPO 9069 NR 94 9070 TC 4 9071 PU ELSEVIER SCIENCE INC 9072 PI NEW YORK 9073 PA 360 PARK AVE SOUTH, NEW YORK, NY 10010-1710 USA 9074 SN 0749-3797 9075 J9 AMER J PREV MED 9076 JI Am. J. Prev. Med. 9077 PD MAY 9078 PY 2007 9079 VL 32 9080 IS 5 9081 SU Suppl. S 9082 BP S97 9083 EP S103 9084 DI 10.1016/j.amepre.2007.01.019 9085 PG 7 9086 SC Public, Environmental & Occupational Health; Medicine, General & 9087 Internal 9088 GA 168LX 9089 UT ISI:000246527200005 9090 ER 9091 9092 PT J 9093 AU King, WR 9094 AF King, William R. 9095 TI The IS organization of the future: Impacts of global sourcing 9096 SO INFORMATION SYSTEMS MANAGEMENT 9097 LA English 9098 DT Article 9099 DE global IS management; human resource management; IS capabilities; IS 9100 organization of the future; outsourcing 9101 AB Global sourcing will continue to have a major impact on IS 9102 organizations. Fourteen "new" and traditional skills that IS 9103 organizations will need in tomorrow's global sourcing environment are 9104 highlighted. 9105 C1 Univ Pittsburgh, Katz Grad Sch Business, Pittsburgh, PA 15260 USA. 9106 RP King, WR, Univ Pittsburgh, Katz Grad Sch Business, Pittsburgh, PA 15260 9107 USA. 9108 EM bilking@katz.pitt.edu 9109 CR ASPRAY W, 2006, GLOBALIZATION OFFSHO 9110 DAVIS G, 2007, IN PRESS J ASS INFOR 9111 GROVER V, 1993, J SYST MANAGE, V44, P34 9112 KING WR, 2000, INFORM MANAGE, V37, P323 9113 KLIEM R, 2004, INFORM SYST MANAGE, V21, P22 9114 KO DG, 2005, MIS QUART, V29, P59 9115 KOWULA A, 2004, WALL STREET J 0224, B2 9116 LACITY MC, 1993, INFORM SYSTEMS OUTSO 9117 LOH L, 1992, J MANAGEMENT INFORMA, V9, P7 9118 RAO MT, 2004, INFORM SYST MANAGE, V21, P16 9119 NR 10 9120 TC 4 9121 PU AUERBACH PUBLICATIONS 9122 PI BOCA RATON 9123 PA C/O CRC PRESS L L C, 2000 CORPORATE BLVD NW, BOCA RATON, FL 33431 USA 9124 SN 1058-0530 9125 J9 INFORM SYST MANAGE 9126 JI Inf. Syst. Manage. 9127 PD SPR 9128 PY 2007 9129 VL 24 9130 IS 2 9131 BP 121 9132 EP 127 9133 DI 10.1080/10580530701221015 9134 PG 7 9135 SC Computer Science, Information Systems 9136 GA 163XE 9137 UT ISI:000246195700004 9138 ER 9139 9140 PT J 9141 AU Davis, GB 9142 Ein-Dor, P 9143 King, WR 9144 Torkzadeh, R 9145 AF Davis, Gordon B. 9146 Ein-Dor, Phillip 9147 King, William R. 9148 Torkzadeh, Reza 9149 TI IT OFFSHORING: history, prospects and challenges 9150 SO JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS 9151 LA English 9152 DT Article 9153 DE advantages of outsourcing; culture; offshoring; politics; risks; trends 9154 ID FOREIGN DIRECT INVESTMENTS; INFORMATION-SYSTEMS; MANUFACTURING SECTOR; 9155 SOFTWARE-DEVELOPMENT; FRAMEWORK; JAPANESE 9156 AB Offshore provision of IS/IT related services has been growing rapidly 9157 in recent years and seems firmly set to continue. This trend is fueled 9158 by the many advantages of offshore service procurement; however, there 9159 are dangers in this practice. Furthermore, offshoring requires 9160 adaptation of the IS function and IS management. This, in turn suggests 9161 the need for modifications of IS curricula in order to prepare 9162 graduates for the new environment. The advantages of offshoring are 9163 those of outsourcing in general cost saving and allowing the 9164 organization to focus on its core activities. The main dangers include 9165 loss of possibly-important business skills and reliance on remote 9166 suppliers who face risks that are unfamiliar to the client firm. The 9167 loss of jobs due to offshoring also introduces political 9168 considerations. Offshore IS activities are generally the responsibility 9169 of an organization's CIO. This management responsibility requires 9170 awareness of cultural and legal differences and of risks associated 9171 with offshoring and outsourcing in general. Offshoring has an effect on 9172 job opportunities for graduates of information systems programs. The 9173 number of some jobs will shrink, but new positions with new 9174 responsibilities are likely to emerge. Training of students in the U. 9175 S. and other countries in the developed world to function in an 9176 environment of offshored operations will introduce new IS roles and 9177 skills and require the adaptations of IS curricula. 9178 C1 Univ Minnesota, Carlson Sch Management, Minneapolis, MN 55455 USA. 9179 Tel Aviv Univ, Fac Management, IL-69978 Tel Aviv, Israel. 9180 Univ Pittsburgh, Katz Grad Sch Business, Pittsburgh, PA 15260 USA. 9181 Univ Nevada, Dept MIS, Las Vegas, NV 89154 USA. 9182 RP Davis, GB, Univ Minnesota, Carlson Sch Management, Minneapolis, MN 9183 55455 USA. 9184 EM gdavis@csom.umn.edu 9185 eindor@post.tau.ac.il 9186 billking@katz.pitt.edu 9187 reza.torkzadeh@unlv.edu 9188 CR 2003, ECONOMIST 0717 9189 2003, ECONOMIST 1120 9190 2003, ECONOMIST 1211 9191 2004, ECONOMIST 1111 9192 2005, BANQ FRANC B DIG 9193 2005, EC INTELLIGENCE 0311 9194 2005, ECONOMIST 0217 9195 2006, MONEY MAGAZINE 9196 *ACM, 2005, MEMBER NET 9197 *BCS, 2004, OFFSH CHALL OPP BRIT 9198 *EV NASSCOM, 2003, IMP GLOB SOURC UK EC 9199 *MCK GLOB I, 2004, CAN GERM WIN OFFSH 9200 AGGARWAL A, 2004, OFFSHORING IT SERVIC 9201 ANG S, 1997, ORGAN SCI, V8, P235 9202 ANG S, 1998, MIS QUART, V22, P535 9203 ANTE S, 2004, BUSINESSWEEK ON 0302 9204 ASPRAY W, 2006, GLOBALIZATION OFFSHO 9205 AUSTIN S, 2004, MIAMI DAILY BUS 0506 9206 BANGA R, 2006, J INT BUS STUD, V37, P558, DOI 9207 10.1057/palgrave.jibs.8400207 9208 BARTHELEMY J, 2003, SLOAN MANAGE REV, V42, P60 9209 BARTSCH E, 2004, GERMANY OFFSHORING M 9210 BENOIT B, 2004, FINANCIAL TIMES 0323 9211 BRAHM R, 1995, STRATEGIC MANAGE J, V16, P71 9212 CARMEL E, 2002, MIS Q EXECUTIVE, V1, P65 9213 CHAN CM, 2006, J INT BUS STUD, V37, P642, DOI 9214 10.1057/palgrave.jibs.8400216 9215 CHANG JCJ, 2005, J MANAGE INFORM SYST, V22, P85 9216 COLLETT S, 2004, COMPUTERWORLD, V38, P16 9217 CULLEN S, 2005, MIS Q EXECUTIVE, V4, P229 9218 DAVIS B, 2004, WALL STREET J 0320, A1 9219 DAVIS B, 2004, WALL STREET J 0320, A8 9220 DEARDEN J, 1987, SLOAN MANAGE REV, V28, P87 9221 DIBBERN J, 2004, DATA BASE ADV INF SY, V35, P6 9222 EARL MJ, 1996, SLOAN MANAGE REV, V37, P26 9223 ERBER G, 2005, INTERECONOMICS, V40, P100 9224 FARRELL D, 2003, MCKINSEY Q, V4, P24 9225 FARRELL D, 2005, J MANAGE STUD, V42, P675 9226 GIDDENS A, 1999, RUNAWAY WORLD GLOBAL 9227 GIDDENS A, 2000, 3 WAY ITS CRITICS 9228 GORGONE J, 2000, COMMUNICATIONS AIS, V3 9229 GROVER V, 1996, J MANAGEMENT INFORMA, V12, P89 9230 HALVEY JK, 2000, BUSINESS PROCESS OUT 9231 HIRSCHHEIM R, 2005, P 26 INT C INF SYST 9232 KAISER K, 2004, MISQ EXECUTIVE, V3 9233 KING WR, 1994, INFORM SYST MANAGE, V11, P58 9234 KING WR, 2000, INFORM MANAGE, V37, P323 9235 KING WR, 2001, IEEE T ENG MANAGE, V48, P15 9236 KING WR, 2004, INFORM SYSTEMS MANAG, V21 9237 KIRKEGAARD J, 2004, OFFSHORING WHAT SHOU 9238 KO D, 2005, MIS Q, V29, P1 9239 KOBAYASHIHILLAR.M, 2005, QUEUE ACM FEB, P55 9240 KOTABE M, 1994, J INT BUS STUD, V25, P115 9241 KOWULA A, 2004, WALL STREET J 0224, B2 9242 KRISHNA S, 2004, COMMUN ACM, V47, P62 9243 LACITY MC, 1995, HARVARD BUS REV, V73, P84 9244 LACITY MC, 1998, MIS QUART, V22, P363 9245 LACITY MC, 2003, MIS Q EXECUTIVE, V2, P856 9246 LEVY DL, 1995, J INT BUS STUD, V26, P343 9247 MANN C, 2003, INT EC POLICY BRIEFS, P1 9248 MATLOFF N, 2004, COMMUNICATIONS ACM, V47 9249 MCCUE A, 2003, UNIONS PUSH EU INDIA 9250 MCDOUGALL P, 2005, INFORMATIONWEEK AUG, P34 9251 MCLAREN J, 2000, AM ECON REV, V90, P1239 9252 MCLELLAN K, 1995, J INFORM TECHNOL, V10, P299 9253 MILLIGAN J, 2004, BANKING STRATEGI JAN 9254 MOCZADLO R, 2004, CHANCEN RISIKEN OFFS 9255 MOXON RW, 1975, J INT BUS STUD, V6, P51 9256 NICHOLSON B, 2004, INFORM ORG, V14, P329 9257 NOLAN RL, 1995, HARVARD BUSINBES JUL, P160 9258 ORLIKOWSKI WJ, 1991, INFORMATION SYSTEMS, V2, P143 9259 OVERBY S, 2003, CIO MAGAZINE DEC 9260 OVERBY S, 2003, CIO MAGAZINE MAR 9261 PARKER A, 2004, 2 SPEED EUROPE WHY 1 9262 QUINN JB, 1994, SLOAN MANAGE REV, V35, P43 9263 RICHMOND W, 2003, J MANAGEMENT INFOR S, V10, P57 9264 ROTTMAN J, 2006, SLOAN MANAGEMENT REV, V47 9265 ROTTMAN JW, 2004, MIS Q EXECUTIVE, V3, P117 9266 RUBIN HA, 1997, INFORM SYST MANAGE, V14, P7 9267 SAWHNEY M, 2002, DIG FRONT C 9268 SIMON H, 1965, SHAPE AUTOMATION MEN, P1 9269 SNOW AP, 2006, EXTERPRISE INFORM SE, P150 9270 STOPFORD J, 1966, MANAGING MULTINATION 9271 STRAUB D, 2004, 328 MIT CISR 9272 THURM S, 2004, WALL STREET J 0303 9273 TWING D, 2005, NETWORK WORLD 0928 9274 VIJAYAN J, 2004, COMPUTERWORLD, V38, P28 9275 VIOLINO B, 1998, INFORMATIONWEEK, V709, P45 9276 WANG ETG, 1997, MANAGE SCI, V43, P1726 9277 WANG ETG, 2002, INFORM SYST J, V12, P153 9278 WEBER R, 1992, MIS Q, V28, R3 9279 WEI Y, 2006, J INT BUS STUD, V37, P544, DOI 10.1057/palgrav.jibs.8400209 9280 WHANG SJ, 1992, MANAGE SCI, V38, P307 9281 WHINSTON AB, 2004, MIS QUART, V28, P149 9282 YOON YK, 1990, WORLD POLIT, V43, P1 9283 NR 93 9284 TC 4 9285 PU ASSOC INFORMATION SYSTEMS 9286 PI ATLANTA 9287 PA GEORGIA STATE UNIV, 35 BROAD STREET, STE 916-917, ATLANTA, GA 30303 USA 9288 SN 1536-9323 9289 J9 J ASSOC INF SYST 9290 JI J. Assoc. Inf. Syst. 9291 PD NOV 9292 PY 2006 9293 VL 7 9294 IS 11 9295 BP 770 9296 EP 795 9297 PG 26 9298 SC Computer Science, Information Systems; Information Science & Library 9299 Science 9300 GA 171MM 9301 UT ISI:000246740100002 9302 ER 9303 9304 PT J 9305 AU Lam, JCY 9306 Lee, MKO 9307 TI Digital inclusiveness - Longitudinal study of Internet adoption by 9308 older adults 9309 SO JOURNAL OF MANAGEMENT INFORMATION SYSTEMS 9310 LA English 9311 DT Article 9312 DE behavioral modeling; computer training; digital divide; digital 9313 inclusiveness; information systems adoption; Internet self-efficacy; 9314 social cognitive theory 9315 ID TECHNOLOGY ACCEPTANCE MODEL; SOCIAL COGNITIVE THEORY; SELF-EFFICACY; 9316 INFORMATION-TECHNOLOGY; COMPUTER-TECHNOLOGY; USER ACCEPTANCE; LEARNING 9317 THEORY; USAGE; WORKPLACE; EXPECTATIONS 9318 AB In order to build a digital inclusive society, both government and 9319 nongovernment organizations in countries such as China, Japan, Korea, 9320 Singapore, Taiwan, the United Kingdom, and the United States have been 9321 offering training programs to the general public and establishing 9322 communitywide public access computer facilities in recent years. 9323 However, offering training programs and enabling access to facilities 9324 are not sufficient on their own if, due to other reasons, the socially 9325 disadvantaged groups do not choose to make use of the facilities. As an 9326 exploratory investigation, this study focuses on the voluntary adoption 9327 of these facilities (typified by the Internet) by one such 9328 disadvantaged group-older adults. In particular, this study 9329 investigates the role of Internet self-efficacy and Outcome 9330 expectations in older adults' usage of the Internet through a 9331 three-part longitudinal study, involving almost 1,000 participants. A 9332 theoretical model based on social cognitive theory was developed and 9333 empirically tested through both surveys and lab experiments. Behavioral 9334 modeling training courses were offered to adults age 55 or older in the 9335 study over a one-year period. Questionnaire surveys and cognitive 9336 knowledge assessments were conducted. In general, the findings in the 9337 longitudinal study (including three repeated measures) validated the 9338 affects of Internet self-efficacy and outcome expectations on usage 9339 intention, and the important roles of support and encouragement in the 9340 formation of self-efficacy and outcome expectations. Limitations and 9341 implications are discussed. 9342 C1 Univ Hong Kong, Dept Social Work & Social Adm, Hong Kong, Hong Kong, Peoples R China. 9343 Multiple Intelligence Dev Soc, Hong Kong, Hong Kong, Peoples R China. 9344 City Univ Hong Kong, Sch Business, Hong Kong, Hong Kong, Peoples R China. 9345 RP Lam, JCY, Univ Hong Kong, Dept Social Work & Social Adm, Hong Kong, 9346 Hong Kong, Peoples R China. 9347 CR *INT PROF ASS, 2002, INTR INT PROF ASS WE 9348 *ORG EC COOP DEV, 2001, NEW EC HYP OECD GROW 9349 *SIN CHUNG KAI CYB, 2002, BUILD DIG INCL SOC I 9350 BANDURA A, 1971, PSYCHOL MODELING CON, P112 9351 BANDURA A, 1977, COGNITIVE THERAPY RE, V1, P287 9352 BANDURA A, 1978, ADV BEHAVIOUR RES TH, V1, P237 9353 BANDURA A, 1981, J PERS SOC PSYCHOL, V41, P586 9354 BANDURA A, 1986, SOCIAL FDN THOUGHT A 9355 BARACAT B, 1994, WORK AGING EUROPEAN, P197 9356 BETZ NE, 1981, J COUNS PSYCHOL, V28, P399 9357 BURKHARDT ME, 1990, ADMIN SCI QUART, V35, P104 9358 CHARNESS N, 1992, INT J TECHNOLOGY AGI, V5, P79 9359 COMPEAU D, 1999, MIS QUART, V23, P145 9360 COMPEAU DR, 1995, INFORM SYST RES, V6, P118 9361 COMPEAU DR, 1995, MIS QUART, V19, P189 9362 DAVIS FD, 1989, MANAGE SCI, V35, P982 9363 DELGOULET C, 1997, ARBETE HALSA, V97, P70 9364 EASTIN MS, 2000, J COMPUTER MEDIATED, V6 9365 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 9366 FRAYNE CA, 1987, J APPL PSYCHOL, V72, P387 9367 GALLIVAN MJ, 2005, J MANAGE INFORM SYST, V22, P153 9368 HILL T, 1987, J APPL PSYCHOL, V72, P307 9369 IGBARIA M, 1989, INFORM MANAGE, V16, P187 9370 IGBARIA M, 1995, OMEGA-INT J MANAGE S, V23, P587 9371 KELLEY CL, 1995, BEHAV INFORM TECHNOL, V14, P107 9372 LATHAM GP, 1979, J APPL PSYCHOL, V64, P239 9373 MALHOTRA Y, 2005, J MANAGE INFORM SYST, V22, P117 9374 MANZ CC, 1986, J APPL PSYCHOL, V71, P571 9375 MARCOLIN BL, 2000, INFORM SYST RES, V11, P37 9376 MARQUIE JC, 2002, BEHAV INFORM TECHNOL, V21, P273, DOI 9377 10.1080/014429021000020998 9378 MUNRO MC, 1997, INFORM MANAGE, V33, P46 9379 NAHL D, 1996, J AM SOC INFORM SCI, V33, P100 9380 NAHL D, 1997, J AM SOC INFORM SCI, V34, P89 9381 PAVRI F, 1988, THESIS U W ONTARIO L 9382 REN WH, 1999, REF USER SERV Q, V38, P283 9383 SCHUNK DH, 1981, J EDUC PSYCHOL, V73, P93 9384 SHAPIRO P, 1995, WASHINGTON APPLE OCT 9385 SHARIT J, 1994, ERGONOMICS, V37, P559 9386 TAYLOR S, 1995, INFORM SYST RES, V6, P144 9387 THOMPSON RL, 1991, MIS QUART, V15, P125 9388 TRIANDIS HC, 1980, NEBRASKA S MOTIVATIO, P195 9389 VENKATESH V, 1999, ORGAN BEHAV HUM DEC, V79, P1 9390 VENKATESH V, 2000, INFORM SYST RES, V11, P342 9391 VENKATESH V, 2000, MANAGE SCI, V46, P186 9392 VENKATESH V, 2000, ORGAN BEHAV HUM DEC, V83, P33 9393 VENKATESH V, 2003, MIS QUART, V27, P425 9394 WEBSTER J, 1990, P 11 INT C INF SYST, P171 9395 WEBSTER J, 1992, MIS QUART, V16, P201 9396 NR 48 9397 TC 4 9398 PU M E SHARPE INC 9399 PI ARMONK 9400 PA 80 BUSINESS PARK DR, ARMONK, NY 10504 USA 9401 SN 0742-1222 9402 J9 J MANAGE INFORM SYST 9403 JI J. Manage. Inform. Syst. 9404 PD SPR 9405 PY 2006 9406 VL 22 9407 IS 4 9408 BP 177 9409 EP 206 9410 PG 30 9411 SC Computer Science, Information Systems; Information Science & Library 9412 Science; Management 9413 GA 031YC 9414 UT ISI:000236740100008 9415 ER 9416 9417 PT J 9418 AU Noumeir, R 9419 TI Radiology interpretation process modeling 9420 SO JOURNAL OF BIOMEDICAL INFORMATICS 9421 LA English 9422 DT Article 9423 DE radiology; interpretation; diagnostic report; process modeling; 9424 workflow modeling; workflow management systems; process reengineering; 9425 business process redesign; integrating the healthcare enterprise; 9426 digital imaging and communications in medicine 9427 ID HEALTH-CARE 9428 AB Information and communication technology in healthcare promises 9429 optimized patient care while ensuring efficiency and 9430 cost-effectiveness. However, the promised results are not yet achieved; 9431 the healthcare process requires analysis and radical redesign to 9432 achieve improvements in care quality and productivity. Healthcare 9433 process reengineering is thus necessary and involves modeling its 9434 workflow. Even though the healthcare process is very large and not very 9435 well modeled yet, its sub-processes can be modeled individually, 9436 providing fundamental pieces of the whole model. In this paper, we are 9437 interested in modeling the radiology interpretation process that 9438 results in generating a diagnostic radiology report. This radiology 9439 report is an important clinical element of the patient healthcare 9440 record and assists in healthcare decisions. We present the radiology 9441 interpretation process by identifying its boundaries and by positioning 9442 it on the large healthcare process map. Moreover, we discuss an 9443 information data model and identify roles, tasks and several 9444 information flows. Furthermore, we describe standard frameworks to 9445 enable radiology interpretation workflow implementations between 9446 heterogeneous systems. (c) 2005 Elsevier Inc. All rights reserved. 9447 C1 Ecole Technol Super, Montreal, PQ H3C 1K3, Canada. 9448 RP Noumeir, R, Ecole Technol Super, 1100 Notre Dame W, Montreal, PQ H3C 9449 1K3, Canada. 9450 EM noumeir@ele.etsmtl.ca 9451 CR BRANSTETTER BF, 2003, J DIGIT IMAG S, V16, P44 9452 CARR CD, 2003, COMPUT MED IMAG GRAP, V27, P137, DOI 9453 10.1016/S0895-6111(02)00087-3 9454 CASTANO S, 1999, DATA KNOWL ENG, V31, P253 9455 CHAPLIN E, 1996, QUAL PROG, V29, P105 9456 DAVENPORT TH, 1998, IEEE ENG MANAGE REV, V26, P46 9457 DOLIN RH, 2001, J AM MED INFORM ASSN, V8, P552 9458 ERIKSSON HE, 1999, BUSINESS MODELING UM 9459 HAMMER M, 1990, HARVARD BUSINESS JUL, P104 9460 HAUX R, 2002, INT J MED INFORM, V66, P3 9461 KIRSCH KR, 2003, J DIGIT IMAGING S1, V16, P45 9462 KOBIELUS JG, 1997, WORKFLOW STRATEGIES 9463 KOLOPOULOS T, 1995, WORKFLOW IMPERATIVE 9464 KRUPINSKI E, 2003, J DIGIT IMAGING, V16, P203, DOI 9465 10.1007/s10278-003-1658-7 9466 LEPANTO L, 2003, J DIGIT IMAG S, V16, P13 9467 LEUNG KRPH, 2001, J SYST SOFTWARE, V55, P245 9468 MALHOTRA Y, 1998, IEEE ENG MANAGEMENT, V26, P27 9469 MARIETTI C, 1998, HEALTHCARE INFORM 9470 NOUMEIR R, 2002, ICME, V2, P325 9471 NOUMEIR R, 2003, IEEE T INF TECHNOL B, V7, P318 9472 NOUMEIR R, 2005, IN PRESS J DIGIT IMA 9473 NOUMEIR R, 2005, PACS IMAGING INFORM, V5758, P340 9474 RALSTON MD, 2003, J DIGIT IMAG S, V16, P47 9475 REINER B, 2003, J DIGIT IMAG S, V16, P17 9476 REINER BI, 2003, J DIGIT IMAGING, V16, P324, DOI 9477 10.1007/s10278-003-1743-y 9478 RUMBAUGH J, 1999, UNIFIED MODELING LAN 9479 SHARP A, 2001, WORKFLOW MODELING TO 9480 SIEGEL EL, 2001, P IEEE S COMP BAS ME, P1 9481 SIEGEL EL, 2003, J DIGIT IMAGING, V16, P164, DOI 9482 10.1007/s10278-002-6006-9 9483 STEFANELLI M, 2002, INT J MED INFORM, V66, P39 9484 WHITMAN ME, 1996, INFORM MANAGE-AMSTER, V30, P239 9485 WU S, 2002, J INTELL INF SYST, V18, P71 9486 NR 31 9487 TC 4 9488 PU ACADEMIC PRESS INC ELSEVIER SCIENCE 9489 PI SAN DIEGO 9490 PA 525 B ST, STE 1900, SAN DIEGO, CA 92101-4495 USA 9491 SN 1532-0464 9492 J9 J BIOMED INFORM 9493 JI J. Biomed. Inform. 9494 PD APR 9495 PY 2006 9496 VL 39 9497 IS 2 9498 BP 103 9499 EP 114 9500 DI 10.1016/j.jbi.2005.07.001 9501 PG 12 9502 SC Computer Science, Interdisciplinary Applications; Medical Informatics 9503 GA 027MQ 9504 UT ISI:000236420100001 9505 ER 9506 9507 PT J 9508 AU Li, XQ 9509 Montazemi, AR 9510 Yuan, YF 9511 TI Agent-based buddy-finding methodology for knowledge sharing 9512 SO INFORMATION & MANAGEMENT 9513 LA English 9514 DT Article 9515 DE knowledge management; information sharing; intelligent agent; P2P; 9516 case-based reasoning; fuzzy logic 9517 ID VIRTUAL COMMUNITIES; SYSTEMS; MANAGEMENT; COORDINATION; TRUST; 9518 ARCHITECTURE; NETWORKS; SUPPORT 9519 AB The Internet provides an opportunity for knowledge sharing among people 9520 with similar interests (i.e., buddies). Emails, mailing lists, chat 9521 rooms, electronic bulletin boards, newsgroups are ways for identifying 9522 buddies. However, manual ways of finding a buddy are time consuming and 9523 not generally effective. Collaborative filtering technologies can 9524 provide useful information to users based on others' interests, and 9525 software agent technology is a promising tool for finding buddies. 9526 Software agents are autonomous and call represent users' preferences 9527 and perform tasks with built-in learning and reasoning capabilities. 9528 They can also communicate with one another to exchange information. 9529 Here, we define an agent-based buddy-finding methodology. Agents are 9530 created to represent users and exchange sample information with 9531 possible buddies while assessing the information exchanged. Thus, we 9532 present a methodology for developing an agent that identifies a set of 9533 buddy-agents using a built-in fuzzy reasoning mechanism to assess the 9534 buddy membership of peer agents. Using this, the agents cultivate a 9535 dynamic acquaintance list of their peer agents. The methodology was 9536 empirically tested in a context involving sharing musical-knowledge. We 9537 show that the buddies found by agents are as good as those found 9538 manually. (c) 2005 Elsevier B.V. All rights reserved. 9539 C1 McMaster Univ, Michael G DeGroote Sch Business, Hamilton, ON L8S 4M4, Canada. 9540 Univ Illinois, Dept MIS, Coll Business & Management, Springfield, IL 62703 USA. 9541 RP Montazemi, AR, McMaster Univ, Michael G DeGroote Sch Business, 9542 Hamilton, ON L8S 4M4, Canada. 9543 EM xli1@uis.edu 9544 montazem@mcmaster.ca 9545 yuanyuf@mcmaster.ca 9546 CR ADAR E, 2000, FREE RIDING GNUTELLA 9547 ALAVI M, 2001, MIS QUART, V25, P107 9548 ARCOS JL, 2001, LECT NOTES ARTIF INT, V2080, P576 9549 AUGIER M, 1999, J KNOWLEDGE MANAGEME, V3, P252 9550 BA SL, 2002, MIS QUART, V26, P243 9551 BERNUS P, 1998, LECT NOTES COMPUT SC, V1364, P25 9552 BORDETSKY A, 2000, INFORM SYST RES, V11, P366 9553 CATTERALL M, 2002, J CONSUMER BEHAV, V1, P228 9554 CHAI W, 2000, P INT S MUS INF RETR 9555 CHANG LK, 2005, INFORM MANAGE, V42, P469 9556 DAVIS R, 1983, ARTIF INTELL, V20, P63 9557 DIGNUM F, 2001, INTELLIGENT AGENTS, V7, P150 9558 DIXON NM, 1999, LEARNING ORG, V6, P212 9559 DOUGHERTY V, 1999, IND COMMER TRAIN, V31, P262 9560 DURFEE EH, 2001, LECT NOTES ARTIF INT, V2086, P118 9561 FERNANDEZ G, 1998, LECT NOTES COMPUT SC, V1364, P39 9562 FLORES RA, 2001, LECT NOTES ARTIF INT, V1887, P56 9563 GEYER F, 1996, KYBERNETES, V25, P60 9564 GOOD N, 1999, P 1999 C AM ASS ART, P439 9565 GOTTSCHALK P, 2000, P 33 HAW INT C SYST, V3 9566 GOULD D, 1999, LEADING VIRTUAL TEAM 9567 GUPTA K, 1996, THESIS MCMASTER U 9568 GUPTA KM, 1997, IEEE T SYST MAN CY A, V27, P601 9569 HANSEN MT, 1999, HARVARD BUS REV, P105 9570 HAYESROTH B, 1995, ARTIF INTELL, V72, P329 9571 HOFFMAN DL, 1999, COMMUN ACM, V42, P80 9572 HOLMSTROM H, 2001, P 22 INT C INF SYST, P299 9573 HU YJ, 2001, P 5 INT C AUT AG, P489 9574 IRMA B, 2001, J MANAGEMENT INFORM, V18, P23 9575 JOHNSON P, 2001, J WORKPLACE LEARNING, V13, P24 9576 LANG JCY, 2001, J ORGAN CHANGE MANAG, V14, P539 9577 LARSEN KRT, 2002, INFORM MANAGE-AMSTER, V39, P445 9578 LESSER E, 2000, KNOWLEDGE MANAGEMENT, P251 9579 LYNNE MM, 2001, J MANAGEMENT INFORMA, V18, P57 9580 MALHOTRA Y, 2002, INFORM STRATEGY, V18, P26 9581 MALTIZ D, 1995, HUM FACT COMP SYST D, P202 9582 MANTARAS RL, 2001, LECT NOTES ARTIF INT, V2080, P16 9583 MARIK V, 1999, ROBOT AUTON SYST, V27, P29 9584 MILLEN DR, 2002, COMMUN ACM, V45, P69 9585 MONTAZEMI AR, 1996, J COMPUTERS IND, V29, P209 9586 NEWELL A, 1988, COMPLEX INFORM PROCE 9587 NODINE M, 2001, INTELLIGENT AGENTS, V7, P167 9588 NORMAN TJ, 2001, LECT NOTES ARTIF INT, V1986, P136 9589 PORTMANN M, 2003, COMPUT COMMUN, V26, P1159 9590 POUCHARD L, 2001, LECT NOTES ARTIF INT, V1887, P192 9591 POWELL WW, 1998, CALIF MANAGE REV, V40, P228 9592 REGAN EA, 2002, END USER INFORM SYST 9593 RICCI A, 2001, LECT NOTES ARTIF INT, V2182, P235 9594 RIDINGS CM, 2002, J STRATEGIC INF SYST, V11, P271 9595 SCHEIER E, 2000, THESIS MIT 9596 SCHUMACHER M, 2001, LECT NOTES ARTIFICIA 9597 SIKORA R, 1998, MANAGE SCI, V44, P65 9598 SMITH M, 2002, COMMUN ACM, V45, P51 9599 SUTTON RS, 1998, REINFORCEMENT LEARNI 9600 SWAN J, 1999, J KNOWLEDGE MANAGEME, V3, P262 9601 TUNG LL, 2001, P 22 INT C INF SYST, P307 9602 TURNER PJ, 2001, LECT NOTES ARTIF INT, V1887, P246 9603 WENGER E, 1998, COMMUNITIES PRACTICE 9604 YAGER RR, 1981, DECISION SCI, V12, P589 9605 ZADEH LA, 1965, FUZZY SETS INFORMATI, V8, P338 9606 ZERFIRIDIS KG, 2004, J SYST SOFTWARE, V73, P31, DOI 9607 10.1016/S0164-1212(03)00244-9 9608 ZHUGE H, 2003, INFORM MANAGE-AMSTER, V40, P419 9609 NR 62 9610 TC 4 9611 PU ELSEVIER SCIENCE BV 9612 PI AMSTERDAM 9613 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 9614 SN 0378-7206 9615 J9 INFORM MANAGEMENT 9616 JI Inf. Manage. 9617 PD APR 9618 PY 2006 9619 VL 43 9620 IS 3 9621 BP 283 9622 EP 296 9623 DI 10.1016/j.im.2005.07.001 9624 PG 14 9625 SC Computer Science, Information Systems; Information Science & Library 9626 Science; Management 9627 GA 027PK 9628 UT ISI:000236427300003 9629 ER 9630 9631 PT J 9632 AU Raisinghani, MS 9633 Meade, LL 9634 TI Strategic decisions in supply-chain intelligence using knowledge 9635 management: an analytic-network-process framework 9636 SO SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL 9637 LA English 9638 DT Article 9639 DE supply chain management; knowledge management; organizational 9640 performance 9641 AB Purpose - To investigate the linkage between organization performance 9642 criteria and the dimensions of agility, e-supply-chain drivers and 9643 knowledge management. 9644 Design/methodology/approach - The analytic network process is applied 9645 as the research methodology in the context of executive decisions that 9646 include qualitative and quantitative attributes. The decision model is 9647 presented, along with a case study with an e-supply chain of a global 9648 telecommunications company. 9649 Findings - The study develops a framework for measuring the relative 9650 importance of a particular dimension based on the application of 9651 theoretical concepts from the information systems and management 9652 science literature to the digital, knowledge economy. Since contextual 9653 factors play a critical role in the design of effective 9654 knowledge-management (KM) systems, technical and process solutions need 9655 to be customized to fit the organization performance criteria, 9656 dimensions of agility and supply chain drivers. 9657 Research limitations/implications - The model presented is dependent on 9658 the perceptual weightings provided by the decision-maker and the 9659 generalizability of findings based on our model to other organizations 9660 may be limited. 9661 Practical implications - This paper addresses the need for a strategic 9662 decision-making tool to assist management in determining which 9663 knowledge management construct is most beneficial in the development of 9664 an agile supply chain. 9665 Originality/value - This paper fulfils an identified information need 9666 and offers practical help in a dynamic and competitive environment by 9667 providing a decision model that assists in determining which construct 9668 of KM is most important based on an organization's performance 9669 criteria, dimensions of agility and supply-chain drivers. 9670 C1 Texas Womans Univ, Sch Management, Denton, TX 76204 USA. 9671 Texas Christian Univ, MJ Neeley Sch Business, Ft Worth, TX 76129 USA. 9672 RP Raisinghani, MS, Texas Womans Univ, Sch Management, Denton, TX 76204 9673 USA. 9674 CR ALAVI M, 2001, MIS QUART, V25, P107 9675 BEIJERSE RP, 1999, J KNOWLEDGE MANAGEME, V3 9676 BERMUDEZ J, 2000, ISSUE 1S B2B COMMERC 9677 CHOPRA S, 2001, SUPPLY CHAIN MANAGEM 9678 COLEMAN P, 2000, E LOGISTICS BACK OFF 9679 COTEY DR, 2001, HDB BUSINESS STR JAN, P127 9680 DUHON B, 1998, INFORM, V12, P8 9681 FAWCETT SE, 1997, TRANSPORT J, P18 9682 GOLDMAN SL, 1995, AGILE COMPETITORS VI 9683 HOLZNER B, 1979, KNOWLEDGE APPL KNOWL 9684 KLEINDORFER PR, 1990, EUR J OPER RES, V47, P214 9685 LEE HL, 2001, P STANF GLOB SUPPL C, P1 9686 MALHOTRA Y, 2000, DECIPHERING KNOWLEDG 9687 MEADE LM, 1999, INT J PROD RES, V37, P241 9688 MORSE R, 2000, KNOWLEDGE MANAGEMENT 9689 NISSEN M, 2000, INFORMATION RESOURCE, V13, P24 9690 PENTLAND B, 1995, ACCOUNTING MANAGEMEN, V5, P1 9691 SAATY TL, 1996, DECISION MAKING DEPE 9692 SADEH NM, 2003, J ORG COMP ELECT COM, V13, P225 9693 SARKIS J, 1998, EUR J OPER RES, V107, P159 9694 SIMCHEVILEVI D, 2000, DESIGNING MANAGING S 9695 NR 21 9696 TC 4 9697 PU EMERALD GROUP PUBLISHING LIMITED 9698 PI BRADFORD 9699 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 9700 SN 1359-8546 9701 J9 SUPPLY CHAIN MANAG 9702 JI Supply Chain Manag. 9703 PY 2005 9704 VL 10 9705 IS 2 9706 BP 114 9707 EP 121 9708 DI 10.1108/13598540510589188 9709 PG 8 9710 SC Business; Management 9711 GA 923QC 9712 UT ISI:000228923400005 9713 ER 9714 9715 PT J 9716 AU Staccini, P 9717 Joubert, M 9718 Quaranta, JF 9719 Fieschi, M 9720 TI Mapping care processes within a hospital: from theory to a web-based 9721 proposal merging enterprise modelling and ISO normative principles 9722 SO INTERNATIONAL JOURNAL OF MEDICAL INFORMATICS 9723 LA English 9724 DT Article 9725 DE system analysis, methods; hospital information systems; process 9726 assessment; health care quality; access; evaluation 9727 ID INFORMATION-SYSTEMS; DESIGN 9728 AB Today, the economic and regulatory environment, involving 9729 activity-based and prospective payment systems, healthcare quality and 9730 risk analysis, traceability of the acts performed and evaluation of 9731 care practices, accounts for the current interest in clinical and 9732 hospital information systems. The structured gathering of information 9733 relative to users' needs and system requirements is fundamental when 9734 installing such systems. This stage takes time and is generally 9735 misconstrued by caregivers and is of limited efficacy to analysts. We 9736 used a modelling technique designed for manufacturing processes 9737 (IDEFO/SADT). We enhanced the basic model of an activity with 9738 descriptors extracted from the Ishikawa cause-and-effect diagram 9739 (methods, men, materials, machines, and environment). We proposed an 9740 object data model of a process and its components, and programmed a 9741 web-based toot in an object-oriented environment. This tool. makes it 9742 possible to extract the data dictionary of a given process from the 9743 description of its elements and to locate documents (procedures, 9744 recommendations, instructions) according to each activity or role. 9745 Aimed at structuring needs and storing information provided by directly 9746 involved teams regarding the workings of an institution (or at least 9747 part of it), the process-mapping approach has an important contribution 9748 to make in the analysis of clinical information systems. (C) 2004 9749 Elsevier Ireland Ltd. All rights reserved. 9750 C1 Ctr Hosp Univ Nice, Dept Informat & Informat Med, Hop Cimiez, F-06003 Nice 1, France. 9751 Univ Aix Marseille 2, Fac Med, LERTIM, Marseille, France. 9752 Ctr Hosp Univ Nice, Coordinat Vigilances Sanit & Gest Risques, F-06003 Nice, France. 9753 RP Staccini, P, Ctr Hosp Univ Nice, Dept Informat & Informat Med, Hop 9754 Cimiez, 4 Ave Reine Victoria,BP 1179, F-06003 Nice 1, France. 9755 EM staccini.p@chu-nice.fr 9756 CR 2004, DUBLIN CORE ELEMENTS 9757 2004, PLONE USER FRIENDLY 9758 *KNOWL BAS SYST IN, 2003, IDEF FAM METH 9759 AMBERG M, 1996, ST HEAL T, V34, P1037 9760 AMMENWERTH E, 2000, P MIE2000 AMST, P57 9761 ANDERSON JG, 1997, COMMUN ACM, V40, P83 9762 BAL J, 2003, PROCESS ANAL TOOLS P 9763 CARTER SL, 1999, P 20 INT C INF SYST, P663 9764 COLREAVY P, 2000, STUD HLTH TECHNOL IN, V77, P51 9765 DADAM P, 2000, ST HEAL T, V77, P295 9766 DAVENPORT T, 1993, PROCESS INNOVATION 9767 EHLERS F, 2001, ST HEAL T, V84, P324 9768 ISHIKAWA K, 1990, INTRO QUALITY CONTRO 9769 KUENG P, 1997, BUSINESS PROCESS MAN, V3, P17 9770 MALHOTRA Y, 1998, IEEE ENG MANAGEMENT, V26, P27 9771 MATILLON Y, 2000, SOINS, V644, P7 9772 PLSEK PE, 1997, QUAL HEALTH CARE, V6, P40 9773 ROBERTSON I, 1998, INFORM TECHNOL NURSI, V10, P1 9774 ROBERTSON S, 2002, ZOPE BIBLE 9775 ROSS DT, 1985, COMPUTER, V18, P25 9776 SIM P, 2000, MED DEVICE TECHNOL, V11, P45 9777 STACCINI P, 2001, INT J MED INFORM, V64, P129 9778 STOREY VC, 1998, P C INF QUAL CAMBR M, P64 9779 SUTCLIFFE AG, 1997, INFORMATION SYSTEMS, V21, P515 9780 USHOLD M, 1998, KNOWL ENG REV, V13, P31 9781 VASSILACOPOULOS G, 1997, J MED SYST, V21, P141 9782 VISSERS JM, 1998, HLTH CARE MANAG SCI, V1, P77 9783 NR 27 9784 TC 4 9785 PU ELSEVIER SCI IRELAND LTD 9786 PI CLARE 9787 PA CUSTOMER RELATIONS MANAGER, BAY 15, SHANNON INDUSTRIAL ESTATE CO, 9788 CLARE, IRELAND 9789 SN 1386-5056 9790 J9 INT J MED INFORM 9791 JI Int. J. Med. Inform. 9792 PD MAR 9793 PY 2005 9794 VL 74 9795 IS 2-4 9796 BP 335 9797 EP 344 9798 DI 10.1016/j.ijmedinf.2004.07.003 9799 PG 10 9800 SC Computer Science, Information Systems; Health Care Sciences & Services; 9801 Medical Informatics 9802 GA 903DW 9803 UT ISI:000227406700029 9804 ER 9805 9806 PT J 9807 AU Gandhi, S 9808 TI Knowledge management and reference services 9809 SO JOURNAL OF ACADEMIC LIBRARIANSHIP 9810 LA English 9811 DT Review 9812 ID LIBRARY; INFORMATION; SYSTEM 9813 AB Many corporations are embracing knowledge management (KM) to capture 9814 the intellectual capital of their employees. This article focuses on KM 9815 applications for reference work in libraries. It defines key concepts 9816 of KM, establishes a need for KM for reference services, and reviews 9817 various KM initiatives for reference services. 9818 C1 Harcourt Educ Orlando, Orlando, FL USA. 9819 RP Gandhi, S, Harcourt Educ Orlando, Orlando, FL USA. 9820 EM sgandhi@harcourt.com 9821 CR INDIANA U LIB WEB 9822 MIT DATA WAREHOUSE R 9823 *AUSTR BUR STAT, DEF DAT INF STAT 9824 *OCLC, QUESTIONPOINT 9825 *TFPL LTD, 1999, SKILLS KNOWL MAN 9826 *VAND U, JEAN ALEX HEARD LIB 9827 ADALIAN PT, 2001, REFERENCE SERVICES R, V29, P246 9828 ADDLESON M, 2000, KNOWLEDGE MANAGEMENT, P137 9829 ADDLESON, 2000, ORG KNOW, P138 9830 ADDLESON, 2000, ORG KNOW, P155 9831 ADDLESON, 2000, ORGANIZING KNOW, P153 9832 ADDLESON, 2000, ORGANIZING KNOW, P155 9833 ADDLESON, 2004, ORG KNOW, P140 9834 BARTH S, 2000, KNOWLEDGE MANAGEMENT 9835 BARTH, 2000, KM HORROR STORIES 9836 BELLINGER C, 2004, DATA INFORMATION KNO 9837 BELLINGER G, DATA INFORMATION KNO 9838 BETTS M, 2003, COMPUTERWORLD, P34 9839 BILLINSKY C, 1989, PRINCIPLES APPL INFO, P69 9840 BLAIR DC, 2002, J AM SOC INFORM SCI, V53, P1021 9841 BLAIR, KNOWLEDGE MANAGEMENT, V1020 9842 BLAIR, KNOWLEDGE MANAGEMENT, V1021 9843 BLAIR, KNOWLEDGE MANAGEMENT, V1023 9844 BLAIR, KNOWLEDGE MANAGEMENT, V1026 9845 BLAIR, 2000, KNOWLEDGE MANAGEMENT, P1027 9846 BLAIR, 2002, KNOWLEDGE MANAGEMENT, P1023 9847 BROADBENT M, 1998, INFORMATION OUTLOOK, V2, P23 9848 BROADBENT, PHENOMENON KNOWLEDGE, V23 9849 BUTLER Y, 2000, AUSTR LIB J, V49, P40 9850 CARANDE R, 1992, AUTOMATION LIB REFER, P77 9851 CHARLES SK, 2002, ONLINE, V26, P22 9852 CROSBY J, 1999, INFORMATION OUTLOOK, P42 9853 DAVENPORT E, 2000, J ED LIB INFORMATION, V41, P294 9854 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 9855 DAVENPORT, 1998, SUCCESFUL KNOWLEDGE, P40 9856 DAVIDSON M, 1999, SCHIZOPHR RES, V36, P40 9857 DIODATO VP, 1987, QUESTIONS ANSWERS ST, P65 9858 DYKEMAN JB, 1998, MANAGING OFFICE TECH, V43, P12 9859 EUSTER JR, 1995, WILSON LIB B, V69, P62 9860 FRYER B, 1999, GET SMART, V13, P60 9861 GANGL SD, 2001, REFERENCE LIB, V72, P182 9862 GOMAN CK, 2002, KNOWLEDGE MANAGEMENT 9863 GOMAN, 2002, 5 REASONS 9864 GROGAN D, 1979, PRACTICAL REFERENCE, P99 9865 GROGAN D, 1992, PRACTICAL REFERENCE, P134 9866 GROGAN, PRACTICAL REFERENCE, P177 9867 GROGAN, PRACTICAL REFERENCE, P50 9868 GROGAN, 1992, PRACTICAL REFERENCE, P124 9869 GROGAN, 1992, PRACTICAL REFERENCE, P125 9870 HILDRETH CR, 1987, QUESTIONS ANSWERS ST, P18 9871 HILDRETH, EXTENDING ACCES, V20 9872 HILL C, 1998, LIBR J, V123, P46 9873 JAHODA G, 1980, LIB REFERENCE QUERIE, P1 9874 JAHODA, LIB REFERENCE QUERIE, P2 9875 JAHODA, LIB REFERENCE QUERIE, P85 9876 JANTZ R, 2001, REFERENCE SERVICE RE, V29, P33 9877 JANTZ, 2001, KNOWLEDGE MANAGEMENT, P35 9878 KENNEDY ML, 1997, INFORMATION OUTLOOK, P39 9879 LIEBERMAN K, 1999, ASIS 99 P 62 ASIS AN, V36, P850 9880 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P40 9881 MALHOTRA, 2000, INFORMATION MANAGEME, P53 9882 MATYLONEK JC, 2001, D LIB MAGAZINE, V7 9883 MCINERNEY C, 2002, J AM SOC INFORM SCI, V53, P1012 9884 MCINERNEY C, 2002, J AM SOC INFORM SCI, V53, P40 9885 MENTO B, 2003, SPEC KIT 274 DATA MI, P9 9886 MENTO, SPEC KIT 274, P46 9887 MILLER S, 1979, HDB ACQUISITION PROC, P210 9888 ODELL C, 2001, KNOWLEDGE MANAGEMENR 9889 ODELL G, IDENTIFYING TRANSFER 9890 ODELL, 2001, IDENTIFYING TRANSFER 9891 OLEARY M, 2003, ONLINE, V27, P70 9892 OLSON R, 1994, AM LIB, P830 9893 PEREZ E, 1999, DATABASE, V22, P75 9894 PEREZ, KNOWLEDGE MANAGEMENT, V76 9895 PEREZ, 1999, KNOWLEDGE MANAGEMENT, P76 9896 QUINT B, 2002, INFORMATION TODAY, V19, P10 9897 QUINT B, 2002, INFORMATION TODAY, V19, P50 9898 QUINT, 2002, QUESTIONPOINT MARKS, P50 9899 RICHARDSON JV, 1995, KNOWL-BASED SYST, P73 9900 RICHARDSON, KNOWLEDGE BASED SYST, P263 9901 RICHARDSON, KNOWLEDGE BASED SYST, P77 9902 RICHARDSON, KNOWLEDGE BASED SYST, P92 9903 RICHARDSON, 1995, KNOWLEDGE BASED SYST, P297 9904 RICHARDSON, 1995, KNOWLEDGE BASED SYST, P36 9905 RICHARDSON, 1995, KNOWLEDGE BASED SYST, P51 9906 RICHARDSON, 1995, KNOWLEDGE BASED SYST, P76 9907 RICHARDSON, 1995, KNOWLEDGE BASED SYST, R13 9908 ROBERTS B, 2000, ELECTRON BUS, V26, P36 9909 ROTHENBERG D, 1987, QUESTIONS ANSWERS ST, P85 9910 ROWLEY J, 1999, LIB ASS RECORD, V101, P475 9911 SAHASRABUDHE V, 2000, KNOWLEDGE MANAGEMENT, P269 9912 SAHASRABUDHE, INFORMATION TECHNOLO, V270 9913 SAHASRABUDHE, 2000, INFORMATION TECHNOLO, P269 9914 SAHASRABUDHE, 2000, INFORMATION TECHNOLO, P270 9915 SCHWARZWALDER R, 1999, ECONTENT, V22, P63 9916 SHERRER J, 1995, IMPACT EMERGING TECH, P42 9917 SHERRER, IMPLICATIONS NEW, V42 9918 SHERRER, IMPLICATIONS NEW, V46 9919 SHORT T, 2000, KNOWLEDGE MANAGEMENT, P351 9920 SHORT, 2000, COMPONENTS KNOWLEDGE, P245 9921 SOUTHON FCG, 2002, J AM SOC INFORM SCI, V53, P1055 9922 SOUTHON G, 2001, AUSTR LIB J, P261 9923 SOUTHON, 2002, KNOWLEDGE MANAGEMENT, UNSP 231057 9924 SOUTHON, 2002, KNOWLEDGE MANAGEMENT, P1049 9925 SRIKANTAIAH TK, 2000, KNOWLEDGE MANAGEMENT, P1 9926 SRIKANTAIAH, KNOWLEDGE MANAGEMENT, V15 9927 SRIKANTAIAH, 2000, KNOWLEDGE MANAGEMENT, P8 9928 SRODIN S, 2002, COMPUTERS LIB, V22, P15 9929 STAMPS, KNOWLEDGE BASED SYST, V38 9930 STAMPS, KNOWLEDGE MANAGEMENT, V37 9931 STAMPS, 1999, KNOWLEDGE MANAGEMENT, P36 9932 STEWART TA, 1995, FORTUNE, V132, P201 9933 STEWART TA, 1995, FORTUNE, V132, P202 9934 STEWART, 1995, GETTING REAL BRAINPO, P201 9935 STEWART, 1995, GETTING REAL BRAINPO, P203 9936 STRATIGOS A, 2001, ONLINE, V25, P65 9937 STRATIGOS, 2001, KNOWLEDGE MANAGEMENT, P65 9938 STRATIGOS, 2001, KNOWLEDGE MANAGEMENT, V65 9939 STREATFIELD D, 1999, ASLIB PROC, V51, P67 9940 TENOPIR C, 2001, LIBR J, V126, P41 9941 THOMAS J, 1994, REFERENCE SERVICES R, V22, P89 9942 THOMAS, AUTOMATING READY REF, V89 9943 THOMSEN E, 1999, REFERENCE LIB PRACTI, P211 9944 THOMSEN, 1999, RETHINKING REFERENCE, P103 9945 TOWNLEY CT, 2001, COLL RES LIB, V62, P52 9946 WADHAM RL, 2001, LIB MOSAICS, V12, P20 9947 WAGNER CG, 2002, FUTURIST, V36, P14, DOI 10.1108/02635570310489188 9948 WATERS ST, 1986, INFORM TECHNOL LIBR, V5, P204 9949 WATSON I, 2003, APPL KNOWLEDGE MANAG, P7 9950 WATSON, APPL KNOWLEDGE MANAG, P11 9951 WATSON, APPL KNOWLEDGE MANAG, P8 9952 WATSON, 2003, APPL KNOWLEDGE MANAG, P11 9953 WEIL CB, 1967, CLASSIFICATION AUTOM, P3 9954 WU, BUSINESS INTELLIGENC 9955 NR 134 9956 TC 4 9957 PU ELSEVIER SCIENCE INC 9958 PI NEW YORK 9959 PA 360 PARK AVE SOUTH, NEW YORK, NY 10010-1710 USA 9960 SN 0099-1333 9961 J9 J ACAD LIBR 9962 JI J. Acad. Librariansh. 9963 PD SEP 9964 PY 2004 9965 VL 30 9966 IS 5 9967 BP 368 9968 EP 381 9969 PG 14 9970 SC Information Science & Library Science 9971 GA 869PZ 9972 UT ISI:000224997800005 9973 ER 9974 9975 PT J 9976 AU McHenry, WK 9977 TI Using knowledge management to reform the Russian Criminal Procedural 9978 Codex 9979 SO DECISION SUPPORT SYSTEMS 9980 LA English 9981 DT Article 9982 DE Russia; DUMA; electronic government; knowledge management; IBIS; 9983 SenseViewer 9984 ID DESIGN RATIONALE; SYSTEMS; POLICY; FIELD 9985 AB The SenseViewer Knowledge Management System (KMS) helps users retrieve 9986 and understand information fragments and their attributes by linking 9987 them to underlying arguments within their topic realm and exposing 9988 their context within source documents. This paper examines SenseViewer, 9989 its relationship to rapid knowledge construction, and its use to 9990 support the drafting and passage of a new Criminal Procedural Codex by 9991 the Russian DUMA. It considers what set of KM functions and tools 9992 facilitate the legislative process and dissemination of knowledge to 9993 the populace. SenseViewer illustrates a new generation of web-based 9994 e-government KMS. (C) 2002 Elsevier Science B.V. All rights reserved. 9995 C1 Univ Akron, Coll Business Adm, Dept Management, Akron, OH 44325 USA. 9996 RP McHenry, WK, Univ Akron, Coll Business Adm, Dept Management, 259 S 9997 Broadway,353 CBA, Akron, OH 44325 USA. 9998 CR 2000, INT JOURNALISTS NETW 9999 2001, RUSSIA CHAIR SUPREME 10000 2001, STATE DUMA FEDERAL A 10001 *CARN MELL SOFTW E, 2000, ARG BAS DES RAT CAPT 10002 *CYB POL RES GROUP, 2002, CYPRG DAT 1995 2000 10003 *RUSS STAT DUMA LE, 2001, RUSS STAT DUMA LEG C 10004 ABECKER A, 2001, KNOWLEDGE MANAGEMENT, P49 10005 ACKERMAN MS, 1998, ACM T INFORM SYST, V16, P203 10006 BASKERVILLE RL, 2002, COMMUNICATIONS ASS I, V2 10007 BELIN L, 1997, POLITICIZATION SELF 10008 BURNHEIM W, 2001, COMMUNICATION 0718 10009 CAO Q, 1999, DESIGN STUDIES, V20, P343 10010 CARMEL E, 1989, J MANAGEMENT INFORMA, V6, P33 10011 CHEN H, 1994, INFORM PROCESS MANAG, V30, P557 10012 CONKLIN J, 1987, P HYP 87 CHAP HILL N, P247 10013 CONKLIN J, 1988, ACM T OFFIC INFORM S, V6, P303 10014 CONKLIN J, 2002, 7 YEARS IND STRENGTH 10015 COURTNEY JF, 2001, DECIS SUPPORT SYST, V31, P17 10016 DEMCHAK CC, 2000, HDB PUBLIC INFORMATI, P179 10017 FISCHER G, 1989, P HYPERTEXT 89, P105 10018 GALLIERS RD, 2002, LONDON SCH EC DEP IN 10019 HARMAN D, 2000, 22 ANN C INF RETR RE 10020 ISENMANN S, 1997, P DIS 97 C DES INT S, P163 10021 KLEIN HK, 1999, MIS QUART, V23, P67 10022 LAPORTE TM, 2001, COMMUN ACM, V44, P63 10023 LEE AS, 1999, RETHINKING MANAGEMEN, P7 10024 LENK K, 2000, DEXA 2000, P271 10025 LYNCH K, 1990, MULTI USER INTERFACE, P159 10026 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 10027 MARSHALL C, 1992, P ACM C HYP ECHT 92, P53 10028 MARSHALL CC, 1991, P HYP 91 C NY ACM, P261 10029 MENTZAS G, 2001, KNOWLEDGE MANAGEMENT, P86 10030 ODELL C, 1998, IF WE ONLY KNEW WHAT 10031 PASHIN SA, 2001, CONCLUSION MAIN BODY 10032 REGLI WC, 2000, ENG COMPUT-GERMANY, V16, P209 10033 SALMINEN A, 1997, J AM SOC INFORM SCI, V48, P644 10034 SALMINEN A, 2001, P 34 ANN HAW INT C S, P1 10035 SALTON G, 1983, INTRO MODERN INFORMA 10036 SELVIN AM, 1999, CASE STUDIES PROJECT 10037 SELVIN AM, 2000, RAPID KNOWLEDGE CONS 10038 SHIPMAN FM, 1999, COMPUTER SUPPORTED C, V8, P333 10039 SHUM SB, 1994, INT J HUM-COMPUT ST, V40, P603 10040 SHUM SB, 1998, INFORMATION TECHNOLO, P55 10041 TAYLOR JA, 2001, COMMUN ACM, V44, P58 10042 TWEED C, 1998, ENV URBAN SYSTEMS, V22, P351 10043 VANENGERS TM, 2001, IEEE INTELL SYST APP, V16, P50 10044 VANENGERS TM, 2001, KNOWLEDGE MANAGEMENT, P125 10045 VONKROGH G, 2000, ENABLING KNOWLEDGE C 10046 WATSON RT, 1999, COMMUN ACM, V42, P58 10047 WIMMER MA, 2000, DEXA 2000, P340 10048 WIMMER MA, 2001, KNOWLEDGE MANAGEMENT, P1 10049 YASIN E, 2001, RUSSIA 2002 8 FUTURE 10050 NR 52 10051 TC 4 10052 PU ELSEVIER SCIENCE BV 10053 PI AMSTERDAM 10054 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 10055 SN 0167-9236 10056 J9 DECIS SUPPORT SYST 10057 JI Decis. Support Syst. 10058 PD FEB 10059 PY 2003 10060 VL 34 10061 IS 3 10062 BP 339 10063 EP 357 10064 PG 19 10065 SC Computer Science, Artificial Intelligence; Computer Science, 10066 Information Systems; Operations Research & Management Science 10067 GA 619JN 10068 UT ISI:000179473000008 10069 ER 10070 10071 PT J 10072 AU Kess, P 10073 Haapasalo, H 10074 TI Knowledge creation through a project review process in software 10075 production 10076 SO INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS 10077 LA English 10078 DT Article 10079 DE knowledge; review; software production 10080 AB The new era of ICT that can be seen as shorter time to market has 10081 created a stronger pressure on the software production. At the same 10082 time the fast growth of complexity and size of software have caused 10083 problems in quality, costs and schedule accuracy in software 10084 development. Traditionally, new methods and tools are considered to be 10085 a solution to these difficulties, but problems have not disappeared. A 10086 great problem has been and still is the inability of the organization 10087 to manage the software development process. 10088 The research carried out in a telecommunications company pays attention 10089 to the special characteristics of the software and the software 10090 process. In order to find proper solution for the case company the 10091 various methods of assessment and measurement were studied. 10092 The case itself produced a simple tested tool to improve the software 10093 process. A new approach to the review practice was created. The 10094 traditional way of making reviews in project work has been in finding 10095 errors in specifications, design, realization, integration, 10096 implementation and operations. The new approach is based on the view of 10097 sharing knowledge of the good practices in all phases of the project 10098 and creating a knowledge base of the organization in addition to the 10099 more conventional review objectives. 10100 The case showed measurable improvements in the software development 10101 process and also a creation and enhancement of the knowledge base of 10102 good practices in software development work. (C) 2002 Elsevier Science 10103 B.V. All rights reserved. 10104 C1 Oulu Univ, Dept Ind Engn, FIN-90014 Oulu, Finland. 10105 RP Kess, P, Oulu Univ, Dept Ind Engn, POB 4610, FIN-90014 Oulu, Finland. 10106 CR BOEHM BW, 1981, SOFTWARE ENG EC 10107 GRADY R, 1999, SUCCESSFUL SOFTWARE 10108 HUMPHREY W, 1989, MANAGING SOFTWARE PR 10109 KESS P, 2000, INT C VIEWS SOFTW DE 10110 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 10111 NONAKA I, 1995, KNOWLEDGE CREATING C 10112 PFLEEGER SL, 1998, SOFTWARE ENG THEORY 10113 PRESSMAN R, 1997, SOFTWARE ENG PRACTIT 10114 RAHIKAINEN M, 1999, SULAUTETTUJEN JARJES 10115 NR 9 10116 TC 4 10117 PU ELSEVIER SCIENCE BV 10118 PI AMSTERDAM 10119 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 10120 SN 0925-5273 10121 J9 INT J PROD ECON 10122 JI Int. J. Prod. Econ. 10123 PD NOV 1 10124 PY 2002 10125 VL 80 10126 IS 1 10127 BP 49 10128 EP 55 10129 PG 7 10130 SC Engineering, Industrial; Engineering, Manufacturing; Operations 10131 Research & Management Science 10132 GA 613DL 10133 UT ISI:000179116400006 10134 ER 10135 10136 PT J 10137 AU Albino, V 10138 Garavelli, AC 10139 Schiuma, G 10140 TI A metric for measuring knowledge codification in organisation learning 10141 SO TECHNOVATION 10142 LA English 10143 DT Article 10144 DE performance metrics; knowledge codification; organisation learning 10145 ID DYNAMIC THEORY; FIRM 10146 AB In the management literature, even if knowledge has been recognised as 10147 a critical resource for the competitive success of firms, only a few 10148 studies have proposed operative approaches to analyse the effect of the 10149 transformation of the type of knowledge on system performance. In this 10150 paper, a definition of knowledge is provided to support an operative 10151 classification of the type of knowledge. A metric is proposed to 10152 measure different knowledge codification levels. This metric is useful 10153 for supporting the learning processes in the organisation. A case 10154 example dealing with the knowledge codification of a specific phase of 10155 a real production system, i.e. leather cutting in sofa production, is 10156 discussed. (C) 2001 Elsevier Science Ltd. All rights reserved. 10157 C1 Univ Basilicata, I-85100 Potenza, Italy. 10158 RP Albino, V, Univ Basilicata, Contrada Macchia Romana, I-85100 Potenza, 10159 Italy. 10160 EM albino@unibas.it 10161 CR ALBINO V, 1999, TECHNOVATION, V19, P53 10162 BARNEY J, 1991, J MANAGE, V17, P99 10163 BOHN RE, 1994, SLOAN MANAGE REV, V36, P61 10164 CHOO CW, 1996, INT J INFORM MANAGE, V16, P329 10165 CONNER KR, 1996, ORGAN SCI, V7, P477 10166 DAFT RL, 1984, ACAD MANAGE REV, V9, P284 10167 GRANT RM, 1991, CONT STRATEGY ANAL C 10168 GRANT RM, 1995, BEST PAP PROC, P17 10169 HAYES HR, 1988, DYNAMIC MANUFACTURIN 10170 HUBER GP, 1991, ORGAN SCI, V2, P88 10171 JOHNSONLAIRD PN, 1993, COMPUTER MIND INTRO 10172 KIM DH, 1993, SLOAN MANAGE REV, V35, P37 10173 KOGUT B, 1992, ORGAN SCI, V3, P383 10174 KOGUT B, 1996, ORGAN SCI, V7, P502 10175 KOLB BA, 1984, EXPT LEARNING EXPERI 10176 LEONARDBARTON D, 1992, SLOAN MANAGE REV, V34, P23 10177 LEPLAT J, 1990, APPL PSYCHOL-INT REV, V39, P143 10178 MALHOTRA Y, 1997, P 3 AM C INF SYST PH 10179 MALHOTRA Y, 1998, J QUALITY PARTIC JUL 10180 NELSON RR, 1982, EVOLUTIONARY THEORY 10181 NONAKA I, 1991, HARVARD BUS REV, V69, P96 10182 NONAKA I, 1994, ORGAN SCI, V5, P14 10183 NONAKA I, 1995, KNOWLEDGE CREATING C 10184 POLANYI M, 1962, PERSONAL KNOWLEDGE P 10185 POLANYI M, 1966, TACIT DIMENSION 10186 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 10187 ROMME G, 1997, EUROPEAN MANAGEMENT, V15, P68 10188 SCHIUMA G, 1998, P WORKSH SMES DISTR, P23 10189 SHANNON CE, 1949, MATH THEORY COMMUNIC 10190 SPENDER JC, 1996, STRATEGIC MANAGE J, V17, P45 10191 WEICK KE, 1979, SOCIAL PSYCHOL ORG 10192 WEICK KE, 1991, ORGAN SCI, V2, P116 10193 NR 32 10194 TC 4 10195 PU ELSEVIER SCI LTD 10196 PI OXFORD 10197 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 10198 SN 0166-4972 10199 J9 TECHNOVATION 10200 JI Technovation 10201 PD JUL 10202 PY 2001 10203 VL 21 10204 IS 7 10205 BP 413 10206 EP 422 10207 PG 10 10208 SC Engineering, Industrial; Management; Operations Research & Management 10209 Science 10210 GA 442HG 10211 UT ISI:000169278700002 10212 ER 10213 10214 PT J 10215 AU Al-Mashari, M 10216 Zairi, M 10217 TI Creating a fit between BPR and IT infrastructure: A proposed framework 10218 for effective implementation 10219 SO INTERNATIONAL JOURNAL OF FLEXIBLE MANUFACTURING SYSTEMS 10220 LA English 10221 DT Review 10222 DE BPR implementation; change management; IT infrastructure; framework; 10223 success 10224 ID BUSINESS PROCESS REDESIGN; INFORMATION TECHNOLOGY; ALIGNMENT; STRATEGY 10225 AB As business imperatives change and new high-capability information 10226 technologies (IT) appear, organizations recognize the need to remain at 10227 the forefront of change by reengineering their business processes and 10228 implementing enabling responsive IT infrastructures. However, 10229 experience in this context indicates a lack of comprehension of 10230 essential elements and their mutual relationships that can contribute 10231 to the success of business-process change-implementation efforts. This 10232 article proposes a framework for managing IT for effective 10233 business-process redesign (BPR) implementation. After establishing BPR 10234 principles, components, and the relationship of BPR to some 10235 organizational and technological approaches, it presents the role and 10236 benefits of IT in BPR. The article then discusses in detail the core 10237 elements of the framework. Its theme is that an IT infrastructure that 10238 covers issues of BPR strategy development, IT strategic alignment, IT 10239 infrastructure development, IT sourcing, legacy systems reengineering, 10240 IS integration, and IS function competence is essential and critical 10241 for effective implementation. 10242 C1 Univ Bradford, European Ctr Total Qual Management, Bradford BD7 1DP, W Yorkshire, England. 10243 RP Al-Mashari, M, Univ Bradford, European Ctr Total Qual Management, 10244 Bradford BD7 1DP, W Yorkshire, England. 10245 CR 1996, CHIEF EXECUTIVE MAY, P52 10246 1996, PROCESS MODELING LEG 10247 1997, PEOPLE MANAGEME 0306, V3, P8 10248 *CSC IND INC, 1994, STAT REENG REP 10249 *INTR BUS SYST INC, 1996, REENG IT ARCH MIGR S 10250 *US DEP DEF, 1994, CORP INF MAN 21 CENT 10251 AMBROSE P, 1997, DEV SUSTAINED COMPET 10252 ANDREU R, 1997, KNOWLEDGE PROCESS MA, V4, P114 10253 BARRETT J, 1994, INFORMATION SYSTEMS, P14 10254 BASHEIN BJ, 1994, INFORMATION SYST SPR, P7 10255 BETTS M, 1992, COMPUTERWORLD, V26, P20 10256 BHATT G, 1996, ENTERPRISE INFORMATI 10257 BHATTACHARYA A, 1996, BUSINESS CHANGE REEN, V3, P47 10258 BOYNTON AC, 1992, SLOAN MANAGEMENT SUM, P32 10259 BRANCHEAU J, 1996, MIS Q, P225 10260 BROADBENT M, 1997, SLOAN MANAGE REV, V38, P77 10261 BRUSS L, 1993, INFORM APR, P57 10262 CARLSON W, 1992, I S ANAL, V30, P1 10263 CARR D, 1993, COST MANAGEMENT FAL, P16 10264 CARR D, 1995, BEST PRACTICES REENG 10265 CHILDE S, 1996, UK EXPERIENCE BUSINE 10266 CHU W, 1996, BUSINESS PROCESS REE 10267 COOPER R, 1995, SLOAN MANAGEMENT SUM, P39 10268 DAVENPORT T, 1993, PROCESS INNOVATION R 10269 DAVENPORT TH, 1990, SLOAN MANAGE REV, V31, P11 10270 DAVENPORT TH, 1993, PLANNING REV MAY, P6 10271 DAVENPORT TH, 1994, MIS QUART, V18, P121 10272 DAVENPORT TH, 1994, SLOAN MANAGEMENT WIN, P11 10273 DAVENPORT TH, 1995, BUSINESS PROCESS CHA, P1 10274 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 10275 DICKINSON B, 1997, KNOWLEDGE PROCESS MA, V4, P261 10276 DUNCAN NB, 1995, J MANAGEMENT INFORMA, V12, P37 10277 EARL M, 1995, INFORMATION SYSTEMS 10278 EARL M, 1996, SLOAN MANAGEMENT SPR, P26 10279 EARL M, 1997, 8 IMPERATIVES TODAYS 10280 EARL M, 1997, INFORMATION EQUITY G 10281 EDWARDS C, 1994, EUROPEAN MANAGEMENT, V12, P407 10282 FARBEY B, 1994, EUR MANAGE J, V12, P270 10283 FIEDLER K, 1997, INFORMATION SYSTEMS 10284 GERRITS H, BUSINESS PROCESS RED 10285 GLAZER R, 1993, IBM SYST J, V32, P99 10286 GORDON S, 1994, BENCHMARKING INFORMA 10287 GREEN F, 1996, SAM ADV MANAGE J, V61, P37 10288 GROVER V, 1993, OMEGA-INT J MANAGE S, V21, P433 10289 GUHA S, 1993, INFORMATION SYSTEMS, V10, P13 10290 GULDEN G, 1992, INFORMATION STRATEGY, V10, P10 10291 HAMMER M, 1990, HARVARD BUS REV, V4, P104 10292 HAMMER M, 1993, REENGINEERING CORPOR 10293 HAMMER M, 1995, REENGINEERING REVOLU 10294 HARRINGTON H, 1991, BUSINESS PROCESS IMP 10295 HARVEY D, 1995, MANAGEMENT TODAY BUS 10296 HENDERSON JC, 1993, IBM SYST J, V32, P4 10297 HENDRY J, 1995, EUROPEAN MANAGEMENT, V13, P193 10298 HILDEBRAND C, 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CORPORATION 1990S IN, P159 10320 MEADOR C, 1994, IT STRATEGY ALIGNMEN 10321 MELYMUKA K, 1998, COMPUTERWORLD 0330, P62 10322 MITCHELL V, 1995, BUSINESS PROCESS CHA, P428 10323 MOAD J, 1994, DATAMATION 0801 10324 MUMFORD E, 1995, EXAMINING BUSINESS P, P192 10325 MUNSHI J, 1996, 1996 INT C AC BUS AD 10326 MURRAY M, 1997, BUSINESS PROCESS MAN, V3, P9 10327 PITT L, 1995, MIS Q JUN, P173 10328 ROSS J, 1998, ANN C INF SYST MAN L 10329 SAUNDERS CS, 1992, J MANAGEMENT INFORMA, V8, P63 10330 SCACCHI W, 1996, MODELLING INTEGRATIN 10331 SCHMIDT S, 1998, KNOWLEDGE PROCESS MA, V5, P58 10332 SCHNITT DL, 1993, J SYSTEMS MANAGE JAN, P14 10333 SMITH H, 1995, BUSINESS PROCESS CHA, P428 10334 TALWAR R, 1993, LONG RANGE PLANN, V26, P22 10335 TAPSCOTT D, 1993, PARADIGM SHIFT NEW P 10336 TENG JTC, 1994, CALIFORNIA MANAG SPR, P9 10337 TILLEY S, 1996, PERSPECTIVES LEGACY 10338 TONY B, 1995, SOFTWARE MAGAZINE, V15, P54 10339 TOWERS S, 1996, MANAGEMENT SERVI DEC, P17 10340 VEASEY PW, 1994, LONG RANGE PLANN, V27, 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J. Flexible Manuf. Syst. 10354 PD OCT 10355 PY 2000 10356 VL 12 10357 IS 4 10358 BP 253 10359 EP 274 10360 PG 22 10361 SC Engineering, Manufacturing; Operations Research & Management Science 10362 GA 367EL 10363 UT ISI:000090048700002 10364 ER 10365 10366 PT J 10367 AU Hernandez, B 10368 Jimenez, J 10369 Martin, MJ 10370 AF Hernandez, Blanca 10371 Jimenez, Julio 10372 Martin, M. Jose 10373 TI Extending the technology acceptance model to include the IT 10374 decision-maker: A study of business management software 10375 SO TECHNOVATION 10376 LA English 10377 DT Review 10378 DE technology acceptance model JAM); business management software; 10379 decision-maker; information technologies (IT) 10380 ID WORLD-WIDE-WEB; COVARIANCE STRUCTURE-ANALYSIS; INFORMATION-TECHNOLOGY; 10381 INTRINSIC MOTIVATION; PERCEIVED USEFULNESS; USER ACCEPTANCE; 10382 TELEMEDICINE TECHNOLOGY; EMPIRICAL-EVALUATION; ERP IMPLEMENTATION; 10383 GENDER-DIFFERENCES 10384 AB The implementation of new information technologies (IT) has been a key 10385 factor in company development in recent years. Therefore, firms must be 10386 equipped for the correct management of this new resource and 10387 effectively confront the challenges posed by its adoption. This paper 10388 analyses the acceptance of business management software within the new 10389 competitive environment by applying the concepts introduced by the 10390 technology acceptance model (TAM). The results obtained show that, in 10391 contrast to other studies which analyse employee behaviour, the 10392 analysis of the perceptions of the company decision-maker increases the 10393 explanatory power (R-2 = 0.95), thereby avoiding some of the weaknesses 10394 inherent in this model. We find that, for a greater implementation of 10395 the management software, the IT should be useful in the performance of 10396 a business function and easy to apply. (C) 2007 Elsevier Ltd. All 10397 rights reserved. 10398 C1 [Hernandez, Blanca; Jimenez, Julio; Martin, M. Jose] Univ Zaragoza, Fac Econ Business Studies, Econ & Business Adm Dept, Zaragoza 50005, Spain. 10399 RP Hernandez, B, Univ Zaragoza, Fac Econ Business Studies, Econ & Business 10400 Adm Dept, C-Gran Via 2, Zaragoza 50005, Spain. 10401 EM bhernand@unizar.es 10402 jjimenez@unizar.es 10403 mjhoyos@unizar.es 10404 CR ABDULGADER A, 1996, INFORMATION RESOURCE, V10, P17 10405 ACHJARI D, 2003, P 36 HAW INT C SYST 10406 ADAMS DA, 1992, MIS QUART, V16, P227 10407 AGARWAL R, 1997, DECISION SCI, V28, P557 10408 AGARWAL R, 1999, DECISION SCI, V30, P361 10409 AGHION P, 1998, ENDOGENOUS GROWTH TH 10410 AJZEN I, 1980, UNDERSTANDING ATTITU 10411 AMOAKOGYAMPAH K, 2004, INFORM MANAGE-AMSTER, V41, P731, DOI 10412 10.1016/j.im.2003.08.010 10413 ANDERSON JC, 1988, PSYCHOL BULL, V103, P411 10414 BAGOZZI RP, 1982, J MARKETING RES, V19, P562 10415 BAGOZZI RP, 1988, J ACADEMY MARKETING, V16, P74 10416 BALDAUF A, 1999, J MARKET RES SOC, V41, P345 10417 BARRO RJ, 1995, EC GROWTH 10418 BASS FM, 1969, MANAGE SCI, 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ROGERS EM, 1995, DIFFUSION INNOVATION 10501 SHANG RA, 2005, INFORM MANAGE-AMSTER, V42, P401, DOI 10502 10.1016/j.im.2004.01.009 10503 SHANI AB, 1994, J APPL BEHAV SCI, V30, P247 10504 SHIH HP, 2004, INFORM MANAGE-AMSTER, V41, P351, DOI 10505 10.1016/S0378-7206(03)00079-X 10506 SHIH HP, 2004, INFORM MANAGE-AMSTER, V41, P719, DOI 10507 10.1016/j.im.2003.08.009 10508 STRAUB D, 1995, MANAGE SCI, V41, P1328 10509 SUBRAMANIAN GH, 2001, J COMPUTER INFOR SPR, P64 10510 SUN HS, 2006, INT J HUM-COMPUT ST, V64, P53, DOI 10511 10.1016/j.ijhcs.2005.04.013 10512 SZAJNA B, 1994, MIS QUART, V18, P319 10513 SZAJNA B, 1996, MANAGE SCI, V42, P85 10514 TAYLOR S, 1995, INFORM SYST RES, V6, P144 10515 THOMPSON RL, 1991, MIS Q, V15, P143 10516 TRIANDIS HC, 1977, INTERPERSONAL BEHAV 10517 VENKATESH V, 1999, MIS QUART, V23, P239 10518 VENKATESH V, 2000, INFORM SYST RES, V11, P342 10519 VENKATESH V, 2000, ORGAN BEHAV HUM DEC, V83, P33 10520 WU JH, 2007, COMPUT HUM BEHAV, V23, P162, DOI 10.1016/j.chb.2004.04.003 10521 YI MY, 2003, INT J HUM-COMPUT ST, V59, P431, DOI 10522 10.1016/S0171-5819(03)00114-9 10523 NR 106 10524 TC 3 10525 PU ELSEVIER SCIENCE BV 10526 PI AMSTERDAM 10527 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 10528 SN 0166-4972 10529 J9 TECHNOVATION 10530 JI Technovation 10531 PD MAR 10532 PY 2008 10533 VL 28 10534 IS 3 10535 BP 112 10536 EP 121 10537 DI 10.1016/j.technovation.2007.11.002 10538 PG 10 10539 SC Engineering, Industrial; Management; Operations Research & Management 10540 Science 10541 GA 276RZ 10542 UT ISI:000254161200002 10543 ER 10544 10545 PT J 10546 AU Orzano, AJ 10547 McInerney, CR 10548 Scharf, D 10549 Tallia, AF 10550 Crabtree, BF 10551 AF Orzano, A. John 10552 McInerney, Claire R. 10553 Scharf, Davida 10554 Tallia, Alfred F. 10555 Crabtree, Benjamin F. 10556 TI A knowledge management model: Implications for enhancing quality in 10557 health care 10558 SO JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY 10559 LA English 10560 DT Review 10561 ID ORGANIZATIONAL KNOWLEDGE; LEARNING ORGANIZATIONS; SHARING KNOWLEDGE; 10562 DECISION-MAKING; PERFORMANCE; FIRM; PERSPECTIVE; TECHNOLOGY; FRAMEWORK; 10563 CREATION 10564 AB Improving health care delivery is a pressing societal goal, and 10565 information scientists have a role in effecting change. Information 10566 science research has led to understanding theories and practices of 10567 information use within the informing professions, but information 10568 science and one of its subspecialties, Knowledge Management (KM), also 10569 have the potential to influence and enhance other professional 10570 disciplines. This concept paper makes the argument that KM is a 10571 beneficial framework to help health care clinicians manage their 10572 practices and ultimately administer quality care to their patients. The 10573 central argument is predicated on the assumption that medicine is a 10574 knowledge-based profession and that finding, sharing, and developing 10575 clinicians' knowledge is necessary for effective primary health care 10576 practice. The authors make the case that in an environment of a 10577 burgeoning body of health care research and the adoption of technology 10578 tools, physicians can benefit from understanding effective KM practice. 10579 The model as presented here borrows from recent information science 10580 scholarship in KM and is intended to inform intervention protocols for 10581 effective KM to improve quality of care. 10582 C1 [Orzano, A. John; Tallia, Alfred F.; Crabtree, Benjamin F.] Univ Med & Dent New Jersey, Robert Wood Johnson Med Sch, Dept Family Med, Div Res, Somerset, NJ 08873 USA. 10583 [Orzano, A. John; Tallia, Alfred F.; Crabtree, Benjamin F.] Canc Inst New Jersey, New Brunswick, NJ USA. 10584 [McInerney, Claire R.; Scharf, Davida] Rutgers State Univ, Sch Commun Informat & Lib Studies, New Brunswick, NJ 08903 USA. 10585 [Tallia, Alfred F.; Crabtree, Benjamin F.] Ctr Res Family Practice & Primary Care, Allentown, PA USA. 10586 [Tallia, Alfred F.; Crabtree, Benjamin F.] Ctr Res Family Practice & Primary Care, Cleveland, OH USA. 10587 [Tallia, Alfred F.; Crabtree, Benjamin F.] Ctr Res Family Practice & Primary Care, New Brunswick, NJ USA. 10588 RP Orzano, AJ, Univ Med & Dent New Jersey, Robert Wood Johnson Med Sch, 10589 Dept Family Med, Div Res, Somerset, NJ 08873 USA. 10590 EM orzanoaj@umdnj.edu 10591 CR *FUT FAM MED PROJ, 2004, ANN FAM MED S1, V2, S3 10592 ABIDI SSR, 2001, INT J MED INFORM, V63, P5 10593 AHMED PK, 1999, J WORKPLACE LEARNING, V11, P304 10594 ALAVI M, 2001, MIS QUART, V25, P107 10595 ALVESSON M, 2002, MANAGEMENT COMMUNICA, V16, P282 10596 APPLEYARD MM, 1996, 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V66, P1 10761 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 10762 PROBST G, 2001, MANAGING KNOWLEDGE 10763 PRUSAK L, 2001, IBM SYST J, V40, P1002 10764 PURVES I, 2004, MEDINFO, V11, P678 10765 REICH R, 1991, WORK NATIONS PREPARI 10766 RODGERS BL, 2000, CONCEPT DEV NURSING, P77 10767 RUSHMER R, 2004, J EVAL CLIN PRACT, V10, P375 10768 SANDERSON K, 2004, CHEM WORLD-UK, V1, P9 10769 SCHEIN E, 1985, ORGANIZATIONAL CULTU 10770 SCHON D, 1983, REFLECTIVE PRACTITIO 10771 SCOTT JE, 2000, INFORM MANAGE, V37, P100 10772 SENGE P, 1990, 5 DISCIPLINE 10773 SENGE P, 1994, 5 DISCIPLINE 10774 SHRIVASTAVA P, 1983, J MANAGE STUD, V20, P7 10775 SILVER CA, 2000, J BUS STRAT, V21, P28 10776 SIMON H, 1991, ORGAN SCI, V2, P125 10777 SOLBERG LI, 2000, EFF CLIN PRACT, V3, P105 10778 SOLIMAN F, 2000, J KNOWLEDGE MANAGEME, V4, P337 10779 SPENDER JC, 1996, STRATEGIC MANAGE J, V17, P5 10780 STARBUCK WH, 1992, J MANAGE STUD, V29, P686 10781 STARFIELD B, 2005, MILBANK Q, V83, P457 10782 STEFANELLI M, 2004, METHOD 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Am. Soc. Inf. Sci. Technol. 10816 PD FEB 1 10817 PY 2008 10818 VL 59 10819 IS 3 10820 BP 489 10821 EP 505 10822 DI 10.1002/asi.20763 10823 PG 17 10824 SC Computer Science, Information Systems; Information Science & Library 10825 Science 10826 GA 257TO 10827 UT ISI:000252821600011 10828 ER 10829 10830 PT J 10831 AU McCoy, S 10832 Galletta, DF 10833 King, WR 10834 AF McCoy, Scott 10835 Galletta, Dennis F. 10836 King, William R. 10837 TI Applying TAM across cultures: the need for caution 10838 SO EUROPEAN JOURNAL OF INFORMATION SYSTEMS 10839 LA English 10840 DT Article 10841 DE TAM; technology acceptance; national culture; culture; global IS 10842 ID TECHNOLOGY ACCEPTANCE MODEL; USER ACCEPTANCE; INFORMATION-TECHNOLOGY; 10843 USAGE BEHAVIOR; SYSTEMS 10844 AB The technology acceptance model ( TAM) is one of the most widely used 10845 behavioural models in the information systems ( IS) field. Researchers 10846 have used the model to study many different IS adoption situations and 10847 contexts, and it usually demonstrates validity and reliability. 10848 Although TAM was developed in the U. S., the TAM model has also been 10849 used in other countries. Transferring a model to another cultural 10850 context should be subjected to rigorous testing, and a few studies have 10851 begun to examine the applicability of TAM in a small variety of 10852 cultures. This study contributes to the growing multi- cultural 10853 examination of TAM, and demonstrates that although the model has been 10854 successful in predicting adoption behaviours in some international 10855 settings, it might not hold in all cultures. Almost 4000 students from 10856 several universities around the world provided the data for the study. 10857 Data analysis revealed that the TAM model does not hold for certain 10858 cultural orientations. Most significantly, low Uncertainty Avoidance, 10859 high Masculinity, high- Power Distance, and high Collectivism seem to 10860 nullify the effects of Perceived Ease of Use and/ or Perceived 10861 Usefulness. Since TAM has been shown to be widely applicable to various 10862 technological innovations, it is likely to continue to be applied 10863 broadly and globally. However, the results of this study suggest the 10864 need for caution in applying TAM in at least 20 countries. 10865 C1 Coll William & Mary, Mason Sch Business, Williamsburg, VA 23187 USA. 10866 Univ Pittsburgh, Katz Grad Sch Business, Pittsburgh, PA 15260 USA. 10867 RP McCoy, S, Coll William & Mary, Mason Sch Business, Tyler Hall 320C, 10868 Williamsburg, VA 23187 USA. 10869 EM scott.mccoy@mason.wm.edu 10870 CR BENNET RH, 1999, INT J COMMERCE MANAG, V9, P84 10871 BOLLEN K, 1989, STRUCTURAL EQUATIONS 10872 BRUNER GC, 2005, J BUS RES, V58, P553, DOI 10.1016/j.jbusres.2003.08.002 10873 CLARK T, 1990, J MARKETING, V54, P66 10874 DAVIS FD, 1989, MIS QUART, V13, P319 10875 DENG XD, 2005, INFORM MANAGE-AMSTER, V42, P745, DOI 10876 10.1016/j.im.2004.08.001 10877 DORFMAN PW, 1988, ADV INT COMP MANAGEM, V3, P127 10878 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 10879 HOECKLIN L, 1995, MANAGING CULTURAL DI 10880 HOFSTEDE G, 1980, CULTURES CONSEQUENCE 10881 HOFSTEDE G, 1984, CULTURES CONSEQUENCE 10882 HOFSTEDE G, 1991, CULTURES ORG SOFTWAR 10883 HOFSTEDE G, 2001, CULTURES CONSEQUENCE 10884 INKELES A, 1969, HDB SOCIAL PSYCHOL 10885 JORESKOG K, 1996, LISREL 9 USERS REFER 10886 KING WR, 2006, INFORM MANAGE-AMSTER, V43, P740, DOI 10887 10.1016/j.im.2006.05.003 10888 KLUCKHOHN C, 1951, STUDY CULTURE 10889 LI FZ, 1998, MULTIVAR BEHAV RES, V33, P1 10890 MACKENZIE SB, 1992, J CONSUM RES, V18, P519 10891 MALHOTRA Y, 2005, J MANAGE INFORM SYST, V22, P117 10892 MAZNEVSKI ML, 2002, INT J CROSS CULTURAL, V2, P275 10893 MCCOY S, 2005, COMMUNICATIONS AIS, V15, P211 10894 MCCOY S, 2005, J GLOBAL INFORM TECH, V8, P27 10895 NEWMAN KL, 1996, J INT BUS STUD, V27, P753 10896 ROSE G, 1998, J GLOBAL INFORMATION, V6, P39 10897 ROSENDAHL T, 1995, VIDEO J COLOR FLOW I, V5, P62 10898 SONDERGAARD M, 1994, ORGAN STUD, V15, P447 10899 SONG M, 2001, ACAD MANAGE J, V44, P61 10900 STRAUB D, 1997, INFORM MANAGE, V33, P1 10901 STRAUB D, 2002, J GLOB INF MANAG, V10, P13 10902 TAYLOR S, 1995, MIS QUART, V19, P561 10903 VANDERHEIJDEN H, 2004, MIS QUART, V28, P695 10904 VENKATESH V, 2000, MANAGE SCI, V46, P186 10905 VENKATESH V, 2000, MIS QUART, V24, P115 10906 VENKATESH V, 2003, MIS QUART, V27, P425 10907 VOICH D, 1995, COMP EMPIRICAL ANAL 10908 WEI MF, 2004, J COUNS PSYCHOL, V51, P201, DOI 10.1037/0022-0167.51.2.201 10909 NR 37 10910 TC 3 10911 PU PALGRAVE MACMILLAN LTD 10912 PI BASINGSTOKE 10913 PA BRUNEL RD BLDG, HOUNDMILLS, BASINGSTOKE RG21 6XS, HANTS, ENGLAND 10914 SN 0960-085X 10915 J9 EUR J INFOR SYST 10916 JI Eur. J. Inform. Syst. 10917 PD FEB 10918 PY 2007 10919 VL 16 10920 IS 1 10921 BP 81 10922 EP 90 10923 DI 10.1057/palgrave.ejis.3000659 10924 PG 10 10925 SC Computer Science, Information Systems 10926 GA 156LT 10927 UT ISI:000245650500008 10928 ER 10929 10930 PT J 10931 AU Brydon, M 10932 Vining, AR 10933 AF Brydon, Michael 10934 Vining, Aidan R. 10935 TI Understanding the failure of internal knowledge markets: A framework 10936 for diagnosis and improvement 10937 SO INFORMATION & MANAGEMENT 10938 LA English 10939 DT Article 10940 DE knowledge management; internal knowledge markets; public goods 10941 ID MANAGEMENT; FIRM; INNOVATION; BEHAVIOR; LESSONS 10942 AB In writing this paper, our objective was to use the concept of internal 10943 market failure to explain why many knowledge management initiatives 10944 fall short of expectations. We re-examined the conventional view of 10945 knowledge as a pure public good and developed a typology of knowledge 10946 as a heterogeneous public good. This permitted us to identify the 10947 different sources of internal market failure that impeded knowledge 10948 creation and sharing within firms. We then analyzed generic managerial 10949 responses to internal market failure and showed how the effectiveness 10950 of each response was limited by the nature of knowledge as a tradable 10951 commodity. We concluded by presenting a preliminary framework for 10952 knowledge management based on the enforcement of dynamic internal 10953 property rights. The objective of a dynamic response to internal 10954 knowledge market failure was seen as an attempt to balance individual 10955 incentives with the need to create and share knowledge throughout the 10956 organizational. (c) 2006 Elsevier B.V. All rights reserved. 10957 C1 Simon Fraser Univ, Fac Business Adm, Burnaby, BC V5A 1S6, Canada. 10958 Simon Fraser Univ, Fac Business Adm, Vancouver, BC V6B 5K3, Canada. 10959 RP Brydon, M, Simon Fraser Univ, Fac Business Adm, Burnaby, BC V5A 1S6, 10960 Canada. 10961 EM mjbrydon@sfu.ca 10962 CR *EC INT UN, 2005, KNOW MAN KNOWL COMP 10963 AKERLOF GA, 1970, Q J ECON, V84, P488 10964 ALLES M, 1998, MANAGE SCI, V44, P451 10965 ARROW KJ, 1962, RATE DIRECTION INVEN, P609 10966 BAKOS JY, 1999, MANAGE SCI, V45, P1613 10967 BRADLEY JH, 2006, INFORM MANAGE-AMSTER, V43, P77, DOI 10968 10.1016/j.im.2004.11.009 10969 BRETT DH, 2004, KM REV, V7, P28 10970 BRYAN L, 2004, MCKINSEY Q, V3, P101 10971 BURGESS D, 2005, J BUS COMMUN, V42, P324 10972 CHRISTENSEN C, 1997, INNOVATORS DILEMMA N 10973 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 10974 FERRALL C, 1999, REV ECON STUD, V66, P309 10975 GREY P, 2006, INFORM MANAGE, V43, P142 10976 GROYSBERG B, 2001, NEGOTIATIONS ORG MAR 10977 GUPTA AK, 2000, SLOAN MANAGE REV, V42, P71 10978 HANSEN MT, 2001, ADMIN SCI QUART, V46, P1 10979 HARGADON AB, 1998, CALIF MANAGE REV, V40, P209 10980 HOLMSTROM B, 1994, AM ECON REV, V84, P972 10981 KAMBIL A, 2002, FIRMS CAN DESIGN PRO 10982 KERR S, 1975, ACAD MANAGE J, V18, P769 10983 KING WR, 2000, INFORM MANAGE, V37, P323 10984 KLING R, 2003, INFORM SOC, V19, P221, DOI 10.1080/01972240390210055 10985 KOVARSKY I, 1961, LABOR LAW J, V12, P217 10986 LEONARD D, 1998, CALIF MANAGE REV, V40, P112 10987 LESSIG L, 2001, FUTURE IDEAS FATE CO 10988 MACCORMACK A, 2002, SIEMENS SHARNET BUIL 10989 NONAKA I, 1995, KNOWLEDGE CREATING C 10990 ORLIKOWSKI WJ, 2000, ORGAN SCI, V11, P404 10991 OSTERLOH M, 2000, ORGAN SCI, V11, P538 10992 OSTERLOH M, 2002, INT J EC BUSINESS, V9, P61 10993 PARENT M, 1998, DATA WAREHOUSEING CA 10994 PERLOW L, 2002, J ORGAN BEHAV, V23, P345 10995 ROUSE W, 1999, INFORM KNOWLEDGE SYS, V1, P225 10996 RUGGLES R, 1998, CALIF MANAGE REV, V40, P80 10997 SARVARY M, 1997, KNOWLEDGE MANAGEMENT 10998 SHAPIRO C, 1999, INFORM RULES STRATEG 10999 SHIN M, 2004, INFORM MANAGE-AMSTER, V42, P179, DOI 11000 10.1016/j.im.2003.06.006 11001 SMITH TJ, 2001, J CLASSIF, V18, P185 11002 VINING AR, 2003, J MANAGE STUD, V40, P431 11003 VONKROGH G, 1998, CALIF MANAGE REV, V40, P133 11004 VONKROGH G, 2001, LONG RANGE PLANN, V34, P421 11005 WEIMER D, 2005, POLICY ANAL CONCEPTS 11006 NR 42 11007 TC 3 11008 PU ELSEVIER SCIENCE BV 11009 PI AMSTERDAM 11010 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 11011 SN 0378-7206 11012 J9 INFORM MANAGEMENT 11013 JI Inf. Manage. 11014 PD DEC 11015 PY 2006 11016 VL 43 11017 IS 8 11018 BP 964 11019 EP 974 11020 DI 10.1016/j.im.2006.09.001 11021 PG 11 11022 SC Computer Science, Information Systems; Information Science & Library 11023 Science; Management 11024 GA 130BX 11025 UT ISI:000243775300005 11026 ER 11027 11028 PT J 11029 AU Huang, Z 11030 Chen, HC 11031 Guo, F 11032 Xu, JJ 11033 Wu, SS 11034 Chen, WH 11035 AF Huang, Zan 11036 Chen, Hsinchun 11037 Guo, Fei 11038 Xu, Jennifer J. 11039 Wu, Soushan 11040 Chen, Wun-Hwa 11041 TI Expertise visualization: An implementation and study based on cognitive 11042 fit theory 11043 SO DECISION SUPPORT SYSTEMS 11044 LA English 11045 DT Article 11046 DE expertise management; information visualization; self-organizing map; 11047 multidimensional scaling; visualization evaluation; cognitive fit theory 11048 ID DECISION-MAKING; GRAPHICS; FORMAT; SYSTEM; MAP 11049 AB Expertise management systems are being widely adopted in organizations 11050 to manage tacit knowledge. These systems have successfully applied many 11051 information technologies developed for document management to support 11052 collection, processing, and distribution of expertise information. In 11053 this paper, we report a study on the potential of applying 11054 visualization techniques to support more effective and efficient 11055 exploration of the expertise information space. We implemented two 11056 widely applied dimensionality reduction visualization techniques, the 11057 self-organizing map (SOM) and multidimensional scaling (MDS), to 11058 generate compact but distorted (due to the dimensionality reduction) 11059 map visualizations for an expertise data set. We tested cognitive fit 11060 theory in our context by comparing the SOM and MDS displays with a 11061 standard table display for five tasks selected from a low-level, 11062 domain-independent visual task taxonomy. The experimental results based 11063 on a survey data set of research expertise of the business school 11064 professors suggested that using both SOM and MDS visualizations is more 11065 efficient than using the table display for the associate, compare, 11066 distinguish, and cluster tasks, but not the rank task. Users generally 11067 achieved comparable effectiveness for all tasks using the tabular and 11068 map displays in our study. (c) 2006 Elsevier B.V. All rights reserved. 11069 C1 Penn State Univ, Smeal Coll Business, Dept Supply Chain & Informat Syst, University Pk, PA 16802 USA. 11070 Univ Arizona, Eller Coll Management, Dept Management Informat Syst, Tucson, AZ 85721 USA. 11071 Bentley Coll, Dept Comp Informat Syst, Waltham, MA 02452 USA. 11072 RP Huang, Z, Penn State Univ, Smeal Coll Business, Dept Supply Chain & 11073 Informat Syst, 419 Business Bldg, University Pk, PA 16802 USA. 11074 EM zanhuang@psu.edu 11075 hchen@eller.arizona.edu 11076 guof@email.arizona.edu 11077 jxu@bentley.edu 11078 swu@mail.egu.edu.tw 11079 andychen@ccms.ntu.edu.tw 11080 CR AHLBERG C, 1994, P CHI 94, P313 11081 ALLEN RB, 1993, P ACM C ORG COMP SYS, P166 11082 BETTMAN JR, 1979, J CONSUM RES, V6, P141 11083 CARROLL JD, 1995, J MARKETING RES, V32, P385 11084 CHALMERS M, 1992, P 15 ANN INT ACM SIG, P330 11085 CHEN CM, 2001, IEEE T SYST MAN CY C, V31, P518 11086 CHEN CM, 2003, J AM SOC INF SCI TEC, V54, P392, DOI 10.1002/asi.10224 11087 CHEN HC, 1996, J VIS COMMUN IMAGE R, V7, P88 11088 CHEN HC, 1998, J AM SOC INFORM SCI, V49, P582 11089 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 11090 DESANCTIS G, 1984, DECISION SCI, V15, P463 11091 HEARST MA, 1996, P 19 ANN INT ACM SIG, P76 11092 HEARST MA, 1997, P 20 ANN INT ACM SIG, P246 11093 HONKELA T, 1997, P WSOM 97 WORKSH SEL, P310 11094 JACCARD P, 1912, NEW PHYTOL, V11, P37 11095 JARVENPAA SL, 1985, MIS QUART, V9, P141 11096 JARVENPAA SL, 1988, COMMUN ACM, V31, P764 11097 KAUTZ H, 1997, COMMUN ACM, V40, P63 11098 KOHONEN T, 1990, P IEEE, V78, P1464 11099 KRULWICH B, 1996, P AM ASS ART INT CAM, P10 11100 KRUSKAL JB, 1964, PSYCHOMETRIKA, V29, P1 11101 LIN X, 1991, P INT ACM SIGIR C R 11102 MACKINLAY JD, 1991, P CHI 91, P173 11103 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 11104 MANN TM, 1999, P INT WORKSH WEB BAS, P264 11105 MARON R, 2001, J AUTOIMMUN, V16, P21 11106 MCDONALD DW, 2000, P ACM C COMP SUPP CO, P231 11107 MOCKUS A, 2002, P INT C SOFTW ENG 11108 MORSE E, 2000, INT J HUM-COMPUT ST, V53, P637 11109 NOWELL LT, 1996, P 19 INT ACM SIGIR C, P67 11110 OLSEN KA, 1993, INFORM PROCESS MANAG, V29, P69 11111 POLANYI M, 1966, TACIT DIMENSION 11112 PRESS WH, 1986, NUMERICAL RECIPES AR 11113 RESINICK P, 1997, COMMUN ACM, V40, P56 11114 ROBERTSON GG, 1991, P ACM C HUM FACT COM, P189 11115 SPOERRI A, 1993, P 2 INT C INF KNOWL, P11 11116 STEETER LA, 1988, P 4 IEEE C ART INT A, P345 11117 THOMPSON RH, 1989, INT J MAN MACH STUD, V30, P639 11118 TORGERSON WS, 1952, PSYCHOMETRIKA, V17, P401 11119 UMANATH NS, 1988, COMMUN ACM, V31, P562 11120 UMANATH NS, 1990, DECISION SCI, V21, P216 11121 VESSEY I, 1991, DECISION SCI, V22, P219 11122 VESSEY I, 1991, INFORM SYST RES, V2, P63 11123 VESSEY I, 1994, INFORMATION MANAGEME, V27, P103 11124 WEHREND S, 1990, P IEEE VISUALIZATION, P139 11125 WISE JA, 1995, P IEEE S INF VIS 95, P51 11126 YIMAMSEID D, 2003, J ORG COMP ELECT COM, V13, P1 11127 ZHOU MX, 1998, P CHI 98, P392 11128 ZHU B, 2002, UNPUB ACM T INFORM S 11129 ZHU B, 2005, ANN REV INFORM SCI T 11130 NR 50 11131 TC 3 11132 PU ELSEVIER SCIENCE BV 11133 PI AMSTERDAM 11134 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 11135 SN 0167-9236 11136 J9 DECIS SUPPORT SYST 11137 JI Decis. Support Syst. 11138 PD DEC 11139 PY 2006 11140 VL 42 11141 IS 3 11142 BP 1539 11143 EP 1557 11144 DI 10.1016/j.dss.2006.01.006 11145 PG 19 11146 SC Computer Science, Artificial Intelligence; Computer Science, 11147 Information Systems; Operations Research & Management Science 11148 GA 109KL 11149 UT ISI:000242306600020 11150 ER 11151 11152 PT C 11153 AU Yang, J 11154 Lai, FJ 11155 TI Harnessing value in knowledge acquisition and dissemination: strategic 11156 sourcing in product development 11157 SO INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT 11158 LA English 11159 DT Proceedings Paper 11160 DE knowledge acquisition; knowledge dissemination; new product 11161 performance; knowledge management; additivity and variance stabilising 11162 transformation 11163 ID COMPETITIVE ADVANTAGE; MARKET ORIENTATION; JAPANESE FIRMS; MANAGEMENT; 11164 PERFORMANCE; MODEL; TRANSFORMATIONS; DETERMINANTS; ANTECEDENTS; 11165 INTEGRATION 11166 AB Knowledge acquisition and dissemination have been considered as two 11167 endpoints of knowledge management (KM) process. Knowledge management 11168 affects new product performance through the two endpoints on the 11169 knowledge value chain. This study attempts to find how the knowledge 11170 acquisition and dissemination are related to new product financial 11171 performance. Employing additivity and variance stabilisation (AVAS) 11172 analysis, this paper examines the relationship between KM and the new 11173 product financial performance, and identifies different hidden patterns 11174 in which knowledge acquisition and dissemination affect new product 11175 financial performance. These findings imply that if organisations fail 11176 to understand the subtle ways by which different dimensions of 11177 knowledge acquisition and dissemination influence new product 11178 performance, they may fail to harvest the full value of KM in 11179 developing new products. 11180 C1 Univ So Mississippi, Coll Business, Long Beach, MS 39560 USA. 11181 China Merchants Holdings Int Co Ltd, Shun Tak Ctr, Hong Kong, Hong Kong, Peoples R China. 11182 RP Yang, J, Univ So Mississippi, Coll Business, 730 E Beach Blvd, Long 11183 Beach, MS 39560 USA. 11184 EM jie.yang@usm.edu 11185 fujun.lai@usm.edu 11186 CR *MATHS INC, 1999, S PLUS 2000 GUID STA, V1 11187 ADDISON JT, 2000, BRIT J IND RELAT, V38, P7 11188 AMIT R, 1993, STRATEGIC MANAGE J, V14, P33 11189 ATUAHENEGIMA K, 1996, J BUS RES, V35, P93 11190 BADARACCO JL, 1990, KNOWLEDGE LINK 11191 BARNEY J, 1991, J MANAGE, V17, P99 11192 BELL P, 2000, MARKETING, V22 11193 BOHN RE, 1994, SLOAN MANAGEMENT FAL, P61 11194 BREIMAN L, 1985, J AM STAT ASSOC, V80, P580 11195 BROCKMAN BK, 2003, DECISION SCI, V34, P385 11196 BROWN J, 1998, CALIFORNIA MANAGEMEN, V40, P100 11197 CHANDLER AD, 1998, DYNAMIC FIRM ROLE TE 11198 COHEN ML, 1991, J HARD MATER, V2, P13 11199 COOPER RG, 1983, IND MARKET MANAG, V12, P243 11200 COOPER RG, 1986, J PROD INNOVAT MANAG, V3, P71 11201 COPELAND L, 1999, COMPUTER RESELLE JAN, P94 11202 CRONBACH LJ, 1951, PSYCHOMETRIKA, V16, P297 11203 CYERT RM, 1963, BEHAV THEORY FIRM 11204 DAVENPORT TH, 2001, J MANAGE INFORM SYST, V18, P3 11205 DAY GS, 1994, J MARKETING, V52, P1 11206 DEVEAUX RD, 1989, TECHNOMETRICS, V31, P91 11207 DIERICKX I, 1989, MANAGE SCI, V35, P1504 11208 DOUGHERTY D, 1992, ORGAN SCI, V3, P179 11209 EISENHARDT KM, 2000, STRATEGIC MANAGE J, V21, P1105 11210 FALKENBERG L, 2002, AC MAN P PBI, V6 11211 GRANT RM, 1996, ORGAN SCI, V7, P375 11212 GUPTA AK, 1985, J PROD INNOVAT MANAG, V2, P12 11213 HANSEN MT, 1999, HARVARD BUSINESS MAR 11214 HEDLUND G, 1994, STRATEGIC MANAGE J, V15, P73 11215 HERGENHAHN BR, 1997, INTRO THEORIES LEARN 11216 HOLSAPPLE CW, 2001, EXPERT SYST APPL, V20, P77 11217 HOOPES DG, 1999, STRATEGIC MANAGE J, V20, P837 11218 HUBER GP, 1991, ORGAN SCI, V2, P88 11219 JAWORSKI BJ, 1993, J MARKETING, V57, P53 11220 KATZ ML, 1985, AM ECON REV, V75, P424 11221 KLEIN HE, 1980, J BUS STRAT, V1, P32 11222 KOSKINEN KU, 2003, INT J PROJECT MANAGE, V21, P281 11223 LEE G, 2000, ED MEASUREMENT ISSUE, V19, P9 11224 LILIENTHAL SM, 2000, WORKFORCE, V79, P71 11225 LUBIT R, 2001, ORGAN DYN, V29, P164 11226 LYNN GS, 1999, IND MARKET MANAG, V28, P319 11227 MADHAVAN R, 1998, J MARKETING, V62, P1 11228 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 11229 MELYMUKA K, 2000, COMPUTERWORLD, V34, P58 11230 MILLER R, 1998, CHEMTECH, V28, P13 11231 MOENAERT RK, 1990, J PROD INNOVAT MANAG, V7, P91 11232 MONTOYAWEISS MM, 1994, J PROD INNOVAT MANAG, V11, P397 11233 MOORMAN C, 1995, J MARKETING RES, V32, P318 11234 MOORMAN C, 1997, J MARKETING RES, V34 11235 NDLELA LT, 2001, INT J INFORM MANAGE, V21, P151 11236 NONAKA I, 1988, CALIFORNIA MANAGEMEN, V30, P57 11237 NONAKA I, 1994, ORGAN SCI, V5, P14 11238 NONAKA I, 1995, KNOWLEDGE CREATING C 11239 PARRY ME, 1993, J PROD INNOVAT MANAG, V10, P4 11240 PENROSE ET, 1959, THEORY GROWTH FIRM 11241 PORTER ME, 1985, COMPETITIVE ADVANTAG 11242 RASTOGI PN, 2002, HUMAN SYSTEMS MANAGE, V21, P229 11243 ROTH AV, 1992, BUSINESS HORIZONS, V35 11244 SARAPH JV, 1989, DECISION SCI, V20, P810 11245 SCHONBERGER RJ, 1983, INT J OPER PROD MAN, V3, P18 11246 SCHULZ M, 2001, J HIGH TECHNOLOGY MA, V12, P139 11247 SCRIBNER S, 1986, PRACTICAL INTELLIGEN, P13 11248 SENGE PM, 1990, 5 DISCIPLINE ART PRA 11249 SHAPIRO C, 1999, INFORM RULES 11250 SONG SM, 1997, J MARKETING RES, V34, P64 11251 STERNBERG RJ, 1983, COGNITION, V15, P1 11252 SUM CC, 1995, J OPERATIONS MANAGEM, V13, P35 11253 TEECE DJ, 2000, LONG RANGE PLANN, V33, P35 11254 TIBSHIRANI R, 1988, J AM STAT ASSOC, V83, P394 11255 VANZOLINGEN SJ, 2001, ITN J TRAINING DEV S, V5, P168 11256 VENABLES WN, 1999, MODERN APPL STAT S P 11257 WERNERFELT B, 1984, STRATEGIC MANAGE J, V5, P171 11258 WIJNHOVEN F, 1999, J MANAGEMENT INFORMA, V16, P121 11259 YANG J, 2002, ASIA PACIFIC J MANAG, V19, P573 11260 YANG J, 2004, INT J INNOVATION LEA, V1, P192 11261 ZAHRA SA, 2002, ACAD MANAGE REV, V27, P185 11262 ZIRGER BJ, 1990, MANAGE SCI, V36, P867 11263 NR 77 11264 TC 3 11265 PU INDERSCIENCE ENTERPRISES LTD 11266 PI GENEVA 11267 PA WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 896, 11268 CH-1215 GENEVA, SWITZERLAND 11269 SN 0267-5730 11270 J9 INT J TECHNOL MANAGE 11271 JI Int. J. Technol. Manage. 11272 PY 2006 11273 VL 33 11274 IS 2-3 11275 BP 299 11276 EP 317 11277 PG 19 11278 SC Engineering, Multidisciplinary; Management; Operations Research & 11279 Management Science 11280 GA 005UP 11281 UT ISI:000234849800013 11282 ER 11283 11284 PT C 11285 AU Tergan, SO 11286 ED Tergan, SO; Keller, T 11287 TI Digital concept maps for managing knowledge and information 11288 SO KNOWLEDGE AND INFORMATION VISUALIZATION: SEARCHING FOR SYNERGIES 11289 SE LECTURE NOTES IN COMPUTER SCIENCE 11290 LA English 11291 DT Proceedings Paper 11292 ID REPRESENTATION; HYPERTEXT 11293 AB Due to the increasing amount and complexity of knowledge and 11294 information in many domains, students who self-regulate their study in 11295 e-learning scenarios often suffer from cognitive overload, as well as 11296 conceptual and navigational disorientation. Particularly, when studying 11297 in resource-based learning scenarios with complex and ill-structured 11298 subject-matter content, there is a need for both effective learning 11299 strategies and the management of knowledge and information. Advanced 11300 computer-based concept maps have the potential to foster spatial 11301 learning strategies by visualizing the knowledge and support processes 11302 of individual knowledge management, such as the acquisition, 11303 organization, representation, (self-)evaluation, communication, 11304 localization, and utilization of knowledge. In addition, they have the 11305 potential to represent and make accessible the conceptual and content 11306 knowledge of a domain, as well as information associated to it. The aim 11307 of this paper is the analysis of the potential of digital concept maps 11308 for supporting processes of individual knowledge management. 11309 Perspectives for research on the use of concept maps for individual 11310 knowledge management are outlined. 11311 C1 IWM, D-72072 Tubingen, Germany. 11312 RP Tergan, SO, IWM, Konrad Adenauer Str 40, D-72072 Tubingen, Germany. 11313 EM s.tergan@iwm-kmrc.de 11314 CR AHLBERG M, 2004, CONCEPT MAPS THEORY 11315 ALPERT SR, 2000, J ED MULTIMEDIA HYPE, V9, P313 11316 AUSUBEL DP, 1963, PSYCHOL MEANINGFUL V 11317 BLEAKLEY A, 1994, RESOURCE BASED LEARN 11318 BRANSFORD JD, 1999, PEOPLE LEARN BRAIN M 11319 BREVIK PS, 1992, INFORMATION LIT DEV, P5 11320 BREVIK PS, 1994, INFORMATION LIT ED C 11321 BRUGGEN JM, 2002, LEARN INSTR, V12, P121 11322 BRUILLARD E, 2000, P C ED US INF COMM T, P331 11323 BUZAN T, 1995, MIND MAP BOOK 11324 CANAS AJ, 1994, 7 FLOR ART INT RES S 11325 CANAS AJ, 1999, AAAI WORKSH TECHN RE 11326 CANAS AJ, 2001, SCI TEACH, V68, P49 11327 CANAS AJ, 2004, CONCEPT MAPS THEORY, P125 11328 CARNOT MJ, 2004, CONCEPT MAPS WEB PAG 11329 CARVALHO M, 2001, P SCI 5 MULT C SYST 11330 COFFEY JW, 2002, CONCEPT MAP BASED KN 11331 COX R, 1995, J ARTIFICIAL INTELLI, V6, P239 11332 COX R, 1999, LEARN INSTR, V9, P343 11333 DERBENTSEVA N, 2004, CONCEPT MAPS THEORY, P209 11334 FISCHER F, 2001, P EUR CSCL 2001 MAAS, P230 11335 GAINES BR, 1995, INT J HUM-COMPUT ST, V43, P323 11336 GAINES BR, 2002, WEBMAP CONCEPT MAPPI 11337 HOLLEY CD, 1984, SPATIAL LEARNING STR, P3 11338 JACOBSON MJ, 1995, J ED TELECOMMUNICATI, V1, P367 11339 JONASSEN DH, 1987, J RES DEV EDUC, V20, P1 11340 JONASSEN DH, 1992, COGNITIVE TOOLS LEAR, P12 11341 JONASSEN DH, 1993, STRUCTURAL KNOWLEDGE 11342 JONASSEN DH, 1997, J INTERACTIVE LEARNI, V8, P289 11343 JONASSEN DH, 1998, TECHTRENDS MAR, P24 11344 KOMMERS P, 1997, J INTERACTIVE LEARNI, V8, P421 11345 KOMMERS PAM, 1991, NATO ASI SERIES F, V81 11346 LAMBIOTTE JG, 1992, J EXP EDUC, V60, P189 11347 LARKIN JH, 1987, COGNITIVE SCI, V11, P65 11348 LARKIN JH, 1989, COMPLEX INFORMATION, P319 11349 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 11350 MAURER H, 2001, ASS ADV COMPUTING ED, P1249 11351 MCALEESE R, 1999, AERA 99 C 11352 MCDONALD S, 1998, INTERACT COMPUT, V10, P129 11353 NEWBERN D, 1995, KNOWLEDGE MANAGEMENT, V3 11354 NOVAK J, 2003, P AAAI SPRING S AG M, P213 11355 NOVAK JD, 1984, LEARNING LEARN 11356 NOVAK JD, 1990, J RES SCI TEACH, V27, P937 11357 NOVAK JD, 2004, THEORY UNDERLYING CO 11358 ODONNELL AM, 2002, EDUC PSYCHOL REV, V14, P71 11359 PAIGE JM, 1966, PROBLEM SOLVING RES, CH3 11360 PAIVIO A, 1986, MENTAL REPRESENTATIO 11361 POTELLE H, 2003, INT J HUM-COMPUT ST, V58, P327, DOI 11362 10.1016/S1071-5819(03)00016-8 11363 PROBST G, 1999, WISSEN MANAGEN UNTER 11364 RAKES GC, 1996, EDUC TECHNOL, V36, P52 11365 REINMANNROTHMEI.G, 2000, INDIVIDUELLES WISSEN 11366 RUMELHART DE, 1977, SCH ACQUISITION KNOW, P99 11367 RUMELHART DE, 1978, SEMANTIC FACTORS COG, P37 11368 SAFAYENI FN, IN PRESS J RES SCI T 11369 SHAVELSON RJ, 1994, 388 UCLA CSE CRESST 11370 SHEN R, 2004, CONCEPT MAPS VISUAL 11371 SIEMENS G, 2005, INT J INSTRUCTIONAL, V2 11372 SPIRO RJ, 1991, EDUC TECHNOL, V31, P24 11373 SWELLER J, 1988, COGNITIVE SCI, V12, P257 11374 SWELLER J, 1994, LEARN INSTR, V4, P295 11375 TERGAN SO, 2003, EARLI 03 S MAN KNOWL 11376 TERGAN SO, 2003, P ED MED 2003 WORLD, P2514 11377 WALLACE DS, 1998, J EXP EDUC, V67, P5 11378 WEIDEMAN M, 2003, CONCEPT MAPPING PROP 11379 WIEGMANN DA, 1992, CONTEMP EDUC PSYCHOL, V17, P136 11380 WILLIAMS D, 1997, ED MEDIA 97 WORLD C 11381 ZHANG J, 1997, COGNITIVE SCI, V2, P179 11382 ZHANG JJ, 1994, COGNITIVE SCI, V18, P87 11383 NR 68 11384 TC 3 11385 PU SPRINGER-VERLAG BERLIN 11386 PI BERLIN 11387 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 11388 SN 0302-9743 11389 BN 3-540-26921-5 11390 J9 LECT NOTE COMPUT SCI 11391 PY 2005 11392 VL 3426 11393 BP 185 11394 EP 204 11395 PG 20 11396 SC Computer Science, Theory & Methods 11397 GA BCR01 11398 UT ISI:000230860800010 11399 ER 11400 11401 PT J 11402 AU Abidi, SSR 11403 Cheah, YN 11404 Curran, J 11405 TI A knowledge creation info-structure to acquire and crystallize the 11406 tacit knowledge of health-care experts 11407 SO IEEE TRANSACTIONS ON INFORMATION TECHNOLOGY IN BIOMEDICINE 11408 LA English 11409 DT Article 11410 DE knowledge acquisition; knowledge management (KM); medical 11411 decision-making; tacit knowledge 11412 ID MANAGEMENT; SYSTEMS 11413 AB Tacit knowledge of health-care experts is an important source of 11414 experiential know-how, yet due to various operational and technical 11415 reasons, such health-care knowledge is not entirely harnessed and put 11416 into professional practice. Emerging knowledge-management (KM) 11417 solutions suggest strategies to acquire the seemingly intractable and 11418 nonarticulated tacit knowledge of health-care experts. This paper 11419 presents a KM methodology, together with its computational 11420 implementation, to 1) acquire the tacit knowledge possessed by 11421 health-care experts; 2) represent the acquired tacit health-care 11422 knowledge in a computational formalism-i.e., clinical scenarios-that 11423 allows the reuse of stored knowledge to acquire tacit knowledge; and 3) 11424 crystallize the acquired tacit knowledge so that it is validated for 11425 health-care decision-support and medical education systems. 11426 C1 Dalhousie Univ, Fac Comp Sci, Halifax, NS B3H 1W5, Canada. 11427 Univ Sains Malaysia, Sch Comp Sci, George Town 11800, Malaysia. 11428 IWK Hlth Ctr, Childrens Hlth Program, Halifax, NS B3J 3G9, Canada. 11429 RP Abidi, SSR, Dalhousie Univ, Fac Comp Sci, Halifax, NS B3H 1W5, Canada. 11430 EM sraza@cs.dal.ca 11431 yncheah@cs.usm.my 11432 janet.curran@iwk.nshealth.ca 11433 CR *CAEP, 2003, CAN TRIAG AC SCAL EM 11434 ABECKER A, 1998, 11 WORKSH KNOWL ACQ 11435 ABIDI SSR, 2001, INT J MED INFORM, V63, P5 11436 ABIDI SSR, 2001, P IEEE INT C ENT INF, P633 11437 ABIDI SSR, 2002, INT J MED INFORM, V68, P187 11438 ALBERT S, 1997, MANAGING KNOWLEDGE 11439 BIEBER M, 2002, 35 ANN HAW IEEE INT 11440 BREUKER J, 1994, COMMON KADS LIB EXPT 11441 BUSCH P, 2001, 11 AUSTR C INF SYST, P85 11442 CAMPISTOL J, 1998, B INFORMATIVO SENP, V5, P1 11443 CHEAH YN, 2001, HLTH INFORMATICS, V7, P158 11444 CHEAH YN, 2003, MED INF EUR ST MALO 11445 CICOUREL AV, 1990, INTELLECTUAL TEAMWOR, P221 11446 CIMINO JJ, 1999, TACIT KNOWLEDGE PROF 11447 COOK C, 1996, COMPUTERS COLLABORAT 11448 DAVENPORT TH, 1997, WORKING KNOWLEDGE OR 11449 DELAITRE S, 2000, 12 INT C KNOWL ENG K, P304 11450 DIENG R, 1997, 3161 INRIA 11451 ERDMANN M, 1998, 11 WORKSH KNOWL ACQ 11452 FORD KM, 1993, KNOWLEDGE ACQUISITIO 11453 GAINES BR, 1989, 11 INT JOINT C ART I, P633 11454 GANTER B, 1999, FORMAL CONCEPT ANAL 11455 JACKSON JR, 2000, PHYSICIAN EXEC, V26, P28 11456 JADAD AR, 2000, CAN MED ASSOC J, V162, P362 11457 JAESCHKE R, 1994, JAMA-J AM MED ASSOC, V271, P703 11458 JONASSEN DH, 1993, STRUCTURAL KNOWLEDGE 11459 LAM A, 2000, ORGAN STUD, V21, P487 11460 MALHOTRA Y, 1999, KNOWLEDGE MANAGEMENT, P18 11461 MATHESON NW, 1995, J AM MED INFORM ASSN, V2, P73 11462 NOH JB, 2000, EXPERT SYST APPL, V19, P249 11463 NONAKA I, 1995, KNOWLEDGE CREATING C 11464 OBRIEN C, 2000, BRIT J GEN PRACT, V50, P489 11465 OLEARY DE, 1998, IEEE INTELL SYST APP, V13, P30 11466 PATEL BL, 1999, TACIT KNOWLEDGE PROF 11467 POLANYI M, 1966, TACIT DIMENSION 11468 RICHARDS D, 2001, AUSTR C KNOWL MAN IN 11469 SCHULZ S, 1999, 12 WORKSH KNOWL ACQ 11470 SHAW MLG, 1988, 3 AAAI KNOWLEDGE ACQ 11471 SIM I, 2001, J AM MED INFORM ASSN, V8, P527 11472 STAGGERS N, 1993, INT J MAN MACH STUD, V38, P587 11473 STENMARK D, 2001, J MANAGEMENT INFORMA, V17, P9 11474 SUCHMAN L, 1995, COMMUN ACM, V38, P56 11475 VONKROGH G, 2000, ENABLING KNOWLEDGE C 11476 WYATT JC, 2001, J ROY SOC MED, V94, P6 11477 NR 44 11478 TC 3 11479 PU IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC 11480 PI PISCATAWAY 11481 PA 445 HOES LANE, PISCATAWAY, NJ 08855 USA 11482 SN 1089-7771 11483 J9 IEEE TRANS INF TECHNOL BIOMED 11484 JI IEEE T. Inf. Technol. Biomed. 11485 PD JUN 11486 PY 2005 11487 VL 9 11488 IS 2 11489 BP 193 11490 EP 204 11491 DI 10.1109/TITB.2005.847188 11492 PG 12 11493 SC Computer Science, Information Systems; Computer Science, 11494 Interdisciplinary Applications; Mathematical & Computational Biology; 11495 Medical Informatics 11496 GA 933QY 11497 UT ISI:000229649200006 11498 ER 11499 11500 PT J 11501 AU Maruster, L 11502 Jorna, RJ 11503 TI From data to knowledge: A method for modeling hospital logistic 11504 processes 11505 SO IEEE TRANSACTIONS ON INFORMATION TECHNOLOGY IN BIOMEDICINE 11506 LA English 11507 DT Article 11508 DE clustering; knowledge management; knowledge types; process discovery; 11509 process modeling 11510 AB When modeling or redesigning a process, the knowledge-management 11511 perspective is seldomly used. Using the knowledge categorization 11512 developed by van Heusden and Jorna, we propose a knowledge.-management 11513 perspective to provide a strategy for modeling and redesigning a 11514 business process. As an illustration of our approach, we use hospital 11515 data of multidisciplinary patients. This specific group of patients 11516 requires the involvement of different specialisms for their medical 11517 treatment that leads to more efforts regarding the coordination of care 11518 for these patients. In order to increase the care efficiency, knowledge 11519 that supports the reorganization of care for multidisciplinary patients 11520 should be provided. We use the above-mentioned knowledge-management 11521 perspective for creating new multidisciplinary units, in which 11522 different specialisms coordinate the treatment of specific groups of 11523 patients. 11524 C1 Univ Groningen, Fac Management & Org, NL-9700 AV Groningen, Netherlands. 11525 RP Maruster, L, Univ Groningen, Fac Management & Org, NL-9700 AV 11526 Groningen, Netherlands. 11527 EM l.maruster@rug.nl 11528 CR *SPSS INC, 2000, CLEM DAT SYST VERS 6 11529 BOISOT M, 1995, INFORMATION SPACE FR 11530 CIJSOUW R, 2003, DYNAMICS CHANGE ORG 11531 DAVENPORT TH, 1990, SLOAN MANAGE REV, V31, P11 11532 DESEL J, 1995, CAMBRIDGE TRACTS THE, V40 11533 DEVRIES GG, 1998, MONITORING EVALUATIN, P141 11534 FRANK U, 2002, KNOWLEDGE MANAGEMENT 11535 HAMMER M, 1990, HARVARD BUS REV, P70 11536 KOLODNER J, 1993, CASE BASED REASONING 11537 MALHOTRA Y, 2003, HDB KNOWL MAN INT HD, P577 11538 MARUSTER L, 2002, ARTIF INTELL MED, V26, P87 11539 MARUSTER L, 2003, THESIS EINDHOVEN U T 11540 NEWELL S, 1999, P IRMA INT C HERSH P 11541 NISSEN ME, 1999, DECIS SUPPORT SYST, V27, P47 11542 PETRI C, 1962, THESIS I INSTRUMENTA 11543 POLANYI M, 1966, TACIT DIMENSION 11544 QUINLAN J, 1993, C4 5 PROGRAMS MACHIN 11545 SAWY OA, 2003, HDB KNOWLEDGE MANAGE, P425 11546 VANDERAALST W, 2003, DATA KNOWL ENG, P237 11547 VANHEUSDEN B, 2001, INFORMATION ORG TECH 11548 NR 20 11549 TC 3 11550 PU IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC 11551 PI PISCATAWAY 11552 PA 445 HOES LANE, PISCATAWAY, NJ 08855 USA 11553 SN 1089-7771 11554 J9 IEEE TRANS INF TECHNOL BIOMED 11555 JI IEEE T. Inf. Technol. Biomed. 11556 PD JUN 11557 PY 2005 11558 VL 9 11559 IS 2 11560 BP 248 11561 EP 255 11562 DI 10.1109/TITB.2005.847194 11563 PG 8 11564 SC Computer Science, Information Systems; Computer Science, 11565 Interdisciplinary Applications; Mathematical & Computational Biology; 11566 Medical Informatics 11567 GA 933QY 11568 UT ISI:000229649200011 11569 ER 11570 11571 PT J 11572 AU Prasnikar, J 11573 Debeljak, Z 11574 Ahcan, A 11575 TI Benchmarking as a tool of strategic management 11576 SO TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 11577 LA English 11578 DT Article 11579 DE strategic management; benchmarking; total benchmarking model 11580 AB The increasing dynamics of the business environment combined with the 11581 emergence of new technologies calls for the development of new 11582 methodologies and tools within the concept of benchmarking. Although 11583 recent progress has been made in the direction of expanding the scope 11584 of benchmarking to include systems and strategies, the need exists more 11585 than ever for a system-wide organizational approach. This paper 11586 introduces the Total Benchmarking Model that effectively integrates 11587 four types of benchmarking activities: benchmarking of competitive 11588 advantages, benchmarking of strategies, process benchmarking and 11589 performance benchmarking within the process of strategic management, 11590 with the aim of supporting and improving the quality of strategic 11591 management decision-making. The model we construct is the result of 11592 both long-term research and its practical application with Slovenian 11593 firms. 11594 C1 Univ Ljubljana, Fac Econ, Ljubljana 61000, Slovenia. 11595 Gorenje DD, Velenje, Slovenia. 11596 RP Prasnikar, J, Univ Ljubljana, Fac Econ, Ljubljana 61000, Slovenia. 11597 EM janez.prasnikar@ef.uni-lj.si 11598 CR BARNEY J, 1991, J MANAGE, V17, P99 11599 BEMOWSKI K, 1991, QUAL PROG, V24, P19 11600 BESANKO D, 2003, EC STRATEGY, P644 11601 BIESADA A, 1991, FINANCIAL WORLD, V160, P28 11602 BOGAN CE, 1994, BENCHMARKING BEST PR, P312 11603 COERS M, 2001, BENCHMARKING GUIDE Y, P86 11604 DAHLGARD JJ, 1998, FUNDAMENTALS TOTAL Q, P372 11605 DMITROVIC T, 2002, COMP BEST, P93 11606 GEBER B, 1990, TRAINING, V27, P36 11607 HARRINGTON HJ, 1995, HIGH PERFORMANCE BEN, P173 11608 HENRICKS M, 1993, SMALL BUSINESS REPOR, V18, P29 11609 KAPLAN RS, 2001, STRATESKO USMERJENA, P426 11610 KARLOF B, 2001, BENCHLEARNING GOOD E, P230 11611 KOSAK M, 2002, COMP BEST, P41 11612 LAGOE RJ, 2000, NURS ECON, V18, P63 11613 LAWLER EE, 2001, ORG HIGH PERFORMANCE, P249 11614 LONCARSKI I, 2002, COMP BEST, P133 11615 MALHOTRA Y, 1996, ORG LEARNING LEARNIN 11616 MATZKO M, 1995, J RETAIL BANKING, V17, P9 11617 MCGONAGLE JJ, 1993, J QUALITY PARTICIPAT, V16, P60 11618 MENTZER JT, 1999, BUS HORIZONS, V42, P48 11619 MINTZBERG H, 1994, HARVARD BUS REV, V72, P107 11620 PORTER M, 1985, COMPETITIVE ADVANTAG, P557 11621 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 11622 PRASNIKAR J, 1998, EKONOMSKI MODELI POS, P435 11623 PRYOR LS, 1989, J BUS STRAT, V10, P28 11624 SHALLER DV, 1998, JAMA-J AM MED ASSOC, V279, P1254 11625 SHETTY YK, 1993, LONG RANGE PLANN, V26, P39 11626 STALK G, 1992, HARVARD BUSINESS MAR, P57 11627 SUTTON J, 2001, EI28 LOND SCH EC POL, P34 11628 THOMPSON AA, 2001, STRATEGIC MANAGEMENT, P440 11629 TUCKER FG, 1987, HARVARD BUS REV, V87, P2 11630 VODLAN M, 2002, COMP BEST, P73 11631 VOSS CA, 1994, INT J OPER PROD MAN, V14, P83 11632 WALLECK AS, 1991, MCKINSEY Q, V1, P3 11633 NR 35 11634 TC 3 11635 PU ROUTLEDGE TAYLOR & FRANCIS LTD 11636 PI ABINGDON 11637 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXFORDSHIRE, ENGLAND 11638 SN 1478-3371 11639 J9 TOTAL QUAL MANAG BUS EXCELL 11640 JI Total Qual. Manag. Bus. Excell. 11641 PD MAR 11642 PY 2005 11643 VL 16 11644 IS 2 11645 BP 257 11646 EP 275 11647 DI 10.1080/14783360500054400 11648 PG 19 11649 SC Management 11650 GA 913VI 11651 UT ISI:000228183300009 11652 ER 11653 11654 PT C 11655 AU Hoogervorst, J 11656 TI Enterprise architecture: Enabling integration, agility and change 11657 SO INTERNATIONAL JOURNAL OF COOPERATIVE INFORMATION SYSTEMS 11658 LA English 11659 DT Proceedings Paper 11660 DE business; organization; integration; agility; change; strategy 11661 implementation; enterprise architecture 11662 AB Three core imperatives are essential for modern businesses and 11663 organizations: seamless integration of customer and operational 11664 processes, agility, and the ability to change. These imperatives are 11665 relevant in view of successfully executing strategic choices, but all 11666 too often not satisfied. 11667 Businesses and organizations are complex adaptive socio-technical 11668 systems and can be viewed from two fundamentally different 11669 perspectives: the functional (black-box) perspective and the 11670 constructional (white-box) perspective. Management and governance of 11671 businesses and organizations regard the functional, black-box 11672 perspective, which is inherently ill-suited for addressing the 11673 imperatives mentioned. It will be argued that establishing system 11674 integration, agility and change requires a focus on the system's 11675 design, hence necessitates the constructional perspective. 11676 The concept of architecture is considered fundamental for 11677 operationalizing the constructional perspective. Next to the more 11678 familiar notion of technology architecture, the concepts of business, 11679 organizational and information architecture are formally introduced and 11680 elucidated. Various domains within these architectures will be 11681 highlighted, whereby the importance of coherence and consistency is 11682 stressed, especially in view of the ability to change. Collectively, 11683 the four architectures are labeled Enterprise Architecture. Finally, 11684 enterprise architecture will be positioned as a crucial means for 11685 linking strategy development and execution. 11686 C1 KLM Royal Dutch Airlines, NL-1117 ZL Schiphol, Netherlands. 11687 RP Hoogervorst, J, KLM Royal Dutch Airlines, POB 7700, NL-1117 ZL 11688 Schiphol, Netherlands. 11689 CR ARGYRIS C, 1978, ORG LEARNING 11690 BEER M, 1990, HARVARD BUSINESS NOV, P158 11691 BENNIS WG, 1989, BECOMING LEADER 11692 BUCHANAN R, 2002, BEST PRACTICES PRINC 11693 BURLTON RT, 2001, BUSINESS PROCESS MAN 11694 BURNS JM, 1979, LEADERSHIP 11695 DAVENPORT TH, 1998, WORKING KNOWLEDGE 11696 DEAL TE, 1982, CORPORATE CULTURES 11697 DIETZ JLG, 1996, INTRO TOT DEMO INFO 11698 DIETZ JLG, 1998, INFORMATIE, V40, P22 11699 DOZ Y, 1993, STRATEGIC THINKING L 11700 DRUCKER P, 1985, MANAGEMENT 11701 ECKES G, 2001, 6 SIGMA REVOLUTION 11702 FAYOL H, 1990, ORG THEORY 11703 FRITZ R, 1996, CORPORATE TIDES 11704 GALLIERS RD, 1998, INFORMATION TECHNOLO 11705 GHOSHAL S, 1997, INDIVIDUALIZED CORPO 11706 HAMEL G, 1994, COMPETING FUTURE 11707 HOFSTEDE G, 1991, CULTURES ORG 11708 HOOGERVORST JAP, 1998, QUALITY CUSTOMER ORI 11709 HOOGERVORST JAP, 1999, TIJDSCHRIFT HRM WIN, P31 11710 HOOGERVORST JAP, 2002, INT J HUM RESOUR MAN, V13, P1245, DOI 11711 10.1080/09585190210149501 11712 HUIZING A, 1996, MANAGEMENT INFORMATI, V4, P4 11713 JAGERSMA P, 2001, HOLLAND MANAGEMENT R, V76, P51 11714 KALAKOTA R, 1999, E BUSINESS ROADMAP S 11715 KANTER RM, 2001, EVOLVE 11716 KAPLAN RS, 2001, STRATEGY FOCUSSED OR 11717 KAUFMAN RS, 1992, SLOAN MANAGE REV, V34, P83 11718 KIRBY J, 2001, IMPLEMENTING CRM JUL 11719 KOTTER JP, 1988, LEADERSHIP FACTOR 11720 KOTTER JP, 1995, HARVARD BUS REV, V71, P59 11721 LIKERT R, 1965, NEW PATTERNS MANAGEM 11722 MALHOTRA Y, 1996, ENTERPRISE ARCHITECT 11723 MARCUS C, 2001, CRM DEPLOYMENT CAN F 11724 MCGREGOR DM, 1960, HUMAN SIDE ENTERPRIS 11725 MILES RE, 1984, CALIFORNIA MANAGEMEN, V26, P128 11726 MINTZBERG H, 1989, MINTZBERG MANAGEMENT 11727 MINTZBERG H, 1994, RISE FALL STRATEGIC 11728 MINTZBERG H, 1998, STRATEGIC SAFARI 11729 MORTON MSS, 1991, CORPORATION 1990S 11730 NADLER DA, 1997, COMPETING DESIGN 11731 OSTERMAN P, 1991, CORPORATION 1990S 11732 OVERBY C, 2001, ORCHESTRATING SERVIC 11733 PETTIGREW A, 1998, INFORMATION TECHNOLO 11734 POHLMANN T, 2001, BUILDING EBUSINESS L 11735 RUMELT RP, 1995, HOLLAND MANAGEMENT R, V45, P14 11736 SCHEIN EH, 1985, ORG CULTURE LEADERSH 11737 SMITH H, 2001, BUSINESS PROCESS APR 11738 STACEY R, 1996, COMPLEXITY CREATIVIT 11739 STEVENSON DA, 1995, ENTERPRISE ARCHITECT 11740 STRIKWERDA H, 2001, HOLLAND MANAGEMENT R, V77, P8 11741 TAYLOR FW, 1990, ORG THEORY 11742 TREACY M, 1995, DISCIPLINE MARKET LE 11743 TURNER J, 1998, INFORMATION TECHNOLO 11744 VERVEST P, 2000, WIN CUSTOMERS DIGITA 11745 VITRUVIUS, 1998, ARCHITECTURA 11746 WEBER M, 1990, ORG THEORY 11747 WOOLRIDGE L, 2002, CRS RES J NOV 11748 ZUBOFF S, 1989, AGE SMART MACHINE 11749 NR 59 11750 TC 3 11751 PU WORLD SCIENTIFIC PUBL CO PTE LTD 11752 PI SINGAPORE 11753 PA 5 TOH TUCK LINK, SINGAPORE 596224, SINGAPORE 11754 SN 0218-8430 11755 J9 INT J COOP INF SYST 11756 JI Int. J. Coop. Inf. Syst. 11757 PD SEP 11758 PY 2004 11759 VL 13 11760 IS 3 11761 BP 213 11762 EP 233 11763 PG 21 11764 SC Computer Science, Information Systems 11765 GA 851ID 11766 UT ISI:000223677900002 11767 ER 11768 11769 PT J 11770 AU Hackney, R 11771 Burn, J 11772 Salazar, A 11773 TI Strategies for value creation in electronic markets: towards a 11774 framework for managing evolutionary change 11775 SO JOURNAL OF STRATEGIC INFORMATION SYSTEMS 11776 LA English 11777 DT Article 11778 DE eBusiness strategy; change management; co-evolutionary strategies; 11779 eMarkets; value creation; eKnowledge 11780 ID E-BUSINESS; ALLIANCES; MANAGEMENT 11781 AB This paper reviews the theoretical relevance of strategic analysis in 11782 eMarkets and advocates for a co-evolutionary approach to value creation 11783 and the management of change. A view of strategy is recognized which 11784 includes an evaluation of the stages and processes of evolution for 11785 these markets. A framework encompassing critical elements such as 11786 e-market ecosystems, e-alliances, e-knowledge and e-systems, is 11787 developed and advanced for further strategic analysis. The model is 11788 believed to be of value for conceptual assessment of virtual business 11789 communities where unique attention to continuous innovation and dynamic 11790 organizational adaptation are considered imperative for competitive 11791 success. This is increasingly characterized by paradoxical issues, such 11792 as competing in the present time and building long-term strategic 11793 competences for the future. The model is validated with relevant 11794 examples and a substantive case study. (C) 2004 Elsevier B.V. All 11795 rights reserved. 11796 C1 Manchester Metropolitan Univ, Dept Business Informat Technol, Manchester M1 3GH, Lancs, England. 11797 Edith Cowan Univ, Joondalup, WA, Australia. 11798 RP Hackney, R, Manchester Metropolitan Univ, Dept Business Informat 11799 Technol, Aytoun Bldg,Aytoun St, Manchester M1 3GH, Lancs, England. 11800 EM r.hackney@mmu.ac.uk 11801 j.burn@ecu.edu.au 11802 a.salazar@mmu.ac.uk 11803 CR 2001, FORRESTER RES 1226 11804 AMIT R, 2001, STRATEGIC MANAGE J, V22, P493 11805 ASH CG, 2003, EUR J INFORM SYST, V12, P297 11806 BARNEY JB, 1991, J MANAGE, V7, P99 11807 BEINHOCKER ED, 1999, MCKINSEY Q, V4, P46 11808 BEINHOCKER ED, 1999, SLOAN MANAGE REV, V40, P95 11809 BERRYMAN K, 1998, MCKINSEY Q, V1, P152 11810 BIERLY P, 1996, STRATEGIC MANAGE J, V17, P123 11811 BRUNN P, 2002, EUROPEAN MANAGEMENT, V3, P286 11812 BUCHEL B, 2002, EUROPEAN MANAGEMENT, V20, P587 11813 BURN J, 2000, J GLOBAL INFORMATION, V3, P18 11814 BURN JM, 1999, IEEE T PROFESSIONAL, V42, P1 11815 BURN JM, 2002, BUSINESS BUSINESS EL 11816 DYER JH, 1998, ACAD MANAGE REV, V23, P660 11817 EISENHARDT K, 2000, HARVARD BUSINESS JAN, P91 11818 EISENHARDT KM, 1997, HARVARD BUSINESS JUL 11819 GULATI R, 1998, STRATEGIC MANAGE J, V19, P293 11820 HACKNEY RA, 2001, INT J EBUSINESS STRA, V2, P281 11821 HANSEN C, 1999, STRATEGY LEADERS MAR, P106 11822 IANSITI M, 2004, HARVARD BUSINESS MAR, P68 11823 KAUFFMAN SA, 1995, MCKINSEY Q, V1, P118 11824 KOZA MP, 1998, ORGAN SCI, V9, P255 11825 LARSSON R, 1998, ORGAN SCI, V9, P285 11826 MACHER JT, 2002, IND INNOVATION, V9, P155 11827 MACLEOD M, 1999, SUPPLY MANAGEMEN FEB, P38 11828 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 11829 MANDAL P, 2002, ISSUES TRENDS INFORM 11830 MONGE PR, 1998, ORGAN SCI, V9, P411 11831 MOORE JF, 1993, HARVARD BUS REV, V71, P75 11832 MOORE JF, 1997, DEATH COMPETITION LE 11833 NAMBISAN S, 2000, ELECT MARKETS, V10, P197 11834 PEPPARD J, 2003, 24 INT C INF SYST, P743 11835 PITT M, 1999, TECHNOL ANAL STRATEG, V11, P301 11836 PORTER ME, 2001, HARVARD MANAGEMENT R 11837 RASHID MA, 2002, ENTERPRISE RESOURCE, P1 11838 ROMANO N, 2002, P ISONEW LAS VEG NEV 11839 SALAZAR A, 2003, INFORMATION TECHNOLO, V4, P289 11840 SARKAR M, 1998, J BUS RES, V41, P215 11841 TYSON K, 1998, STRATEGY LEADERSHIP, V26, P14 11842 VENKATRAMAN N, 1994, SLOAN MANAGEMENT WIN 11843 VENKATRAMAN N, 1998, SLOAN MANAGEMENT FAL, P33 11844 WIGAND RT, 1995, J COMPUTER MEDIATED 11845 YAMADA K, 2003, MANAGING IT GOVT BUS, P216 11846 ZACK MH, 1999, CALIF MANAGE REV, V41, P125 11847 ZOTT C, 2000, EUROPEAN MANAGEMENT, V18, P463 11848 NR 45 11849 TC 3 11850 PU ELSEVIER SCIENCE BV 11851 PI AMSTERDAM 11852 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 11853 SN 0963-8687 11854 J9 J STRATEGIC INFORM SYST 11855 JI J. Strateg. Inf. Syst. 11856 PD JUL 11857 PY 2004 11858 VL 13 11859 IS 2 11860 BP 91 11861 EP 103 11862 DI 10.1016/j.jsis.2004.02.006 11863 PG 13 11864 SC Computer Science, Information Systems 11865 GA 846NN 11866 UT ISI:000223322500002 11867 ER 11868 11869 PT J 11870 AU Hasan, H 11871 Crawford, K 11872 TI Codifying or enabling: the challenge of knowledge management systems 11873 SO JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 11874 LA English 11875 DT Article 11876 DE knowledge management systems; organisational learning and adaptation 11877 ID ORGANIZATIONS; TECHNOLOGY 11878 AB This paper examines the complex interaction between technology and 11879 people in the knowledge-making and knowledge-management activities of 11880 organisations. Studies in two Australian universities are used to 11881 demonstrate the importance of adopting a holistic approach to knowledge 11882 management, which is cultural, historical, contextual and dynamic. The 11883 paper presents various perceptions of what knowledge management is, or 11884 should be, with the suggestion that the cultural historical activity 11885 theory be used as the theoretical framework for both the study of 11886 knowledge management and the design of knowledge management systems, 11887 which enable organisational learning and adaptation. 11888 C1 Univ Wollongong, Dept Informat Syst, Wollongong, NSW 2522, Australia. 11889 Univ Sydney, Sydney, NSW 2006, Australia. 11890 RP Hasan, H, Univ Wollongong, Dept Informat Syst, Wollongong, NSW 2522, 11891 Australia. 11892 EM helen_hasan@uow.edu.au 11893 CR *OECD, 1996, ECONIMIST SEP, P43 11894 ALLEE V, 1997, KNOWLEDGE EVOLUTION 11895 ALVAI M, 1999, COMMUN ASS INF SYSTE, V1, P1 11896 BISHOP L, 1999, COMPUTER SUPPORTED C, V8, P115 11897 BLACKLER F, 1993, J MANAGE STUD, V30, P863 11898 BOLLINGER AS, 2001, J KNOWLEDGE MANAGEME, V5, P8 11899 CHOO CW, 1998, KNOWING ORG 11900 CRAWFORD K, 1997, AGENCY TECHNOLOGY VI 11901 DAVYDOV VV, 1991, MULTIDISCIPL NEWSLET, V7, P1 11902 EARL MJ, 1999, SLOAN MANAGE REV, V40, P29 11903 ENGESTROM Y, 1987, LEARNING EXPANDING A 11904 ENGESTROM Y, 1999, COMPUTER SUPPORTED C, V8, P63 11905 FOWLER A, 2000, J STRATEGIC INF SYST, V9, P107 11906 GREY H, 1999, U CREATION WEALTH 11907 HARMAN G, 1996, HIGHER ED Q, V50, P295 11908 HASAN H, 2000, KNWOLEDGE PROCESS MN, V6, P72 11909 HOLSAPPLE CW, 2000, J STRATEGIC INF SYST, V9, P235 11910 JUDGE WQ, 1997, CALIF MANAGE REV, V39, P72 11911 KUUTTI K, 1995, P 28 ANN HAW INT C S, P313 11912 LEONTIEV AN, 1981, PROBLEMS DEV MIND 11913 MALHOTRA Y, 2000, INT STRATEGY EXEC J, V16 11914 MARKUS ML, 1997, SLOAN MANAGE REV, V38, P55 11915 MARTON F, 1997, LEARNING AWARENESS 11916 MCLUREWASKO M, 2000, J STRATEGIC INF SYST, V9, P155 11917 MENTZAS G, 2001, J KNOWLEDGE MANAGEME, V5, P94 11918 NONAKA I, 1995, KNOWLEDGE CREATING C 11919 ORAVAC J, 1996, VIRTUAL INDIVIDUALS 11920 PRUSAK L, 1997, KNOWLEDGE ORG 11921 SCHULTZE U, 2000, J STRATEGIC INF SYST, V9, P193 11922 SENGE P, 1992, 5 DIMENSION ART PRAC 11923 VIRKKUNEN J, 2000, ACCOUNTING MANAGEMEN, V10, P291 11924 VYGOTSKY LS, 1978, MIND SOC 11925 WENGER E, 1998, COMMUNITIES PRACTICE 11926 WIIG KM, 1999, J KNOWLEDGE MANAGEME, V3, P155 11927 NR 34 11928 TC 3 11929 PU PALGRAVE PUBLISHERS LTD 11930 PI BASINGSTOKE 11931 PA BRUNEL RD BLDG, HOUNDMILLS, BASINGSTOKE RG21 6XS, HANTS, ENGLAND 11932 SN 0160-5682 11933 J9 J OPER RES SOC 11934 JI J. Oper. Res. Soc. 11935 PD FEB 11936 PY 2003 11937 VL 54 11938 IS 2 11939 BP 184 11940 EP 193 11941 DI 10.1057/palgrave.jors.2601388 11942 PG 10 11943 SC Management; Operations Research & Management Science 11944 GA 658DR 11945 UT ISI:000181706800008 11946 ER 11947 11948 PT J 11949 AU Mamaghani, F 11950 TI Information technology knowledge sharing using case-based reasoning 11951 SO INFORMATION SYSTEMS MANAGEMENT 11952 LA English 11953 DT Article 11954 AB In the relatively short time since the first case-based reasoning 11955 systems were Implemented, there have been numerous academic CBR 11956 demonstrators. CBR systems have been used in diagnosis of diseases, 11957 planning, legal reasoning, software design, arbitration, weather 11958 forecasting, tutoring, and help desk operations, to name a few. 11959 C1 St John Fisher Coll, Rochester, NY 14618 USA. 11960 RP Mamaghani, F, St John Fisher Coll, Rochester, NY 14618 USA. 11961 CR AAMODT A, 1994, AI COMMUN, V7, P39 11962 AHA DW, 1997, P 2 INT C CAS BAS RE, P267 11963 ARTHUR B, 1994, INCREASING RETURNS P 11964 BECERRAFERNANDE.I, 1999, P 12 ANN FLOR ART IN 11965 BRUNINGHAUS S, 1999, P 3 INT C CAS BAS RE 11966 DAVIS S, 1998, BLUR 11967 DRUCKER P, 1993, POSTCAPITALIST SOC 11968 EDELSON DC, 1993, THESIS NW U 11969 ELLEMAN D, 1998, ACAD MANAGE EXEC, V13, P25 11970 ERNST, 1997, 20 QUESTIONS KNOWLED 11971 FERGUSON W, 1992, ASK SYSTEM APPROACH 11972 GARTNER G, 1998, COMPUT WORLD, V29, P43 11973 HAMMOND KJ, 1989, P DARPA WORKSH CAS B 11974 HANSEN MT, 1999, HARVARD BUSINESS MAR, P106 11975 HOLSAPPLE CW, 1987, INFORMATION SOC, V5, P77 11976 KANTER J, 1999, INFORM SYST MANAGE, V16, P7 11977 KOLODNER JL, 1991, AI MAG, V12, P52 11978 LEAKE DB, 1996, CASE BASED REASONING, P3 11979 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 11980 MANI I, 1999, INFORMATION RETRIEVA, V1, P35 11981 MCKEOWN K, 1999, P NATL C ART INT 11982 NONAKA I, 1991, HARVARD BUSINESS NOV, P96 11983 PARADICE DB, 1989, INFORMATION RESOURCE, V2, P1 11984 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 11985 ROBERTS B, 1996, WEB WEEK 0909, P30 11986 SCHENK R, 1991, P 13 C COGN SCI SOC 11987 STEWART T, 1998, FORTUNE JAN, P154 11988 TURBAN E, 2001, INTRO INFORMATION TE, P371 11989 WATSON I, 1997, APPL CASE BASED REAS 11990 NR 29 11991 TC 3 11992 PU AUERBACH PUBLICATIONS 11993 PI BOCA RATON 11994 PA C/O CRC PRESS L L C, 2000 CORPORATE BLVD NW, BOCA RATON, FL 33431 USA 11995 SN 1058-0530 11996 J9 INFORM SYST MANAGE 11997 JI Inf. Syst. Manage. 11998 PD FAL 11999 PY 2002 12000 VL 19 12001 IS 4 12002 BP 13 12003 EP 20 12004 PG 8 12005 SC Computer Science, Information Systems 12006 GA 590GV 12007 UT ISI:000177811900003 12008 ER 12009 12010 PT J 12011 AU Jacko, JA 12012 Salvendy, G 12013 Sainfort, F 12014 Emery, VK 12015 Akoumianakis, D 12016 Duffy, VG 12017 Ellison, J 12018 Gant, DB 12019 Gill, Z 12020 Ji, YG 12021 Jones, PM 12022 Karsh, BT 12023 Karshmer, AI 12024 Lazar, J 12025 Peacock, B 12026 Resnick, ML 12027 Sears, A 12028 Smith, MJ 12029 Stephanidis, C 12030 Ziegler, J 12031 TI Intranets and organizational learning: A research and development agenda 12032 SO INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION 12033 LA English 12034 DT Article 12035 ID TECHNOLOGY; PERCEPTIONS; PERFORMANCE; KNOWLEDGE; FUTURES; IMPACT 12036 AB This article presents the outcomes of a technical symposium on the 12037 topic of the use of intranets as a tool for organizational learning, 12038 which was conducted at the 9th International Conference on 12039 Human-Computer Interaction, held in New Orleans, Louisiana, August 5 12040 through 10, 2001. The objective of the symposium was to derive, based 12041 on the collective intelligence of experts, an agenda for research and 12042 development (R&D) concerning the use of intranet for organizational 12043 learning for the short, medium, and long term. Expert knowledge of this 12044 research area was acquired and assimilated through the symposium, which 12045 was composed of technical paper presentations and a full-day "white 12046 paper" session, as well as pre- and post-symposium survey dissemination 12047 and analysis. The current state of knowledge and resulting agenda for 12048 R&D are reported, and 4 critical areas are emphasized: organizational 12049 rules, norms and structures; changes in the nature of work; knowledge 12050 manipulation; and technology issues. 12051 C1 Georgia Inst Technol, Atlanta, GA 30332 USA. 12052 Purdue Univ, W Lafayette, IN 47907 USA. 12053 Natl Tsing Hua Univ, Hsinchu, Taiwan. 12054 NASA, Ames Res Ctr, Moffett Field, CA 94035 USA. 12055 Univ Wisconsin, Madison, WI USA. 12056 Univ S Florida, Tampa, FL 33620 USA. 12057 Towson Univ, Towson, MD USA. 12058 NASA, Lyndon B Johnson Space Ctr, Houston, TX 77058 USA. 12059 Florida Int Univ, Miami, FL 33199 USA. 12060 Mississippi State Univ, Mississippi State, MS 39762 USA. 12061 Indiana Univ, Bloomington, IN 47405 USA. 12062 RP Jacko, JA, Georgia Inst Technol, 765 Ferst Dr, Atlanta, GA 30332 USA. 12063 CR *COGN TECHN GROUP, 1990, ED RES, V19, P2 12064 *IBM GLOB IND, 2000, CREAT IMPL E GOV POR 12065 AKOUMIANAKIS D, 2001, P 9 INT C HUM COMP I, P301 12066 ARGOTE L, 1999, ORG LEARNING CREATIN 12067 ARGYRIS C, 1978, ORG LEARNING THEORY 12068 ARGYRIS C, 1982, REASONING LEARNING A 12069 BORELLA MS, 1997, P 1997 IEEE GLOB TEL, P1932 12070 BROWN JS, 1991, ARTIF INTELL, V2, P245 12071 BULLINGER HJ, 2001, P 9 INT C HUM COMP I, P282 12072 CANGELOSI VE, 1965, ADM SCI Q, V10, P175 12073 CARLSON PA, 2000, ACM M COMPUTER DOCUM, V24, P204 12074 COLEMAN D, 1997, P HAW INT C SYST SCI, V2, P350 12075 COLLINS A, 1989, KNOWING LEARNING INS, P453 12076 COLLINS HM, 1993, SOC RES, V60, P95 12077 CORTESE A, 1996, BUS WEEK 0226, P76 12078 CROSS R, 2000, SLOAN MANAGE REV, V41, P69 12079 CYERT RM, 1963, BEHAV THEORY FIRM 12080 DAFT RL, 1984, ACAD MANAGE REV, V9, P284 12081 DANIEL WW, 1990, APPL NONPARAMETRIC S 12082 DIX A, 1998, HUMAN COMPUTE INTERA 12083 DRUCKER PF, 1988, HARVARD BUS REV, V66, P45 12084 DUANE A, 2000, P 21 INT C INF SYST, P242 12085 DUFFY VG, 1999, ERGONOMICS, V42, P614 12086 DUFFY VG, 1999, INT J PROD RES, V37, P821 12087 DUFFY VG, 2000, COMPUT IND, V42, P109 12088 ERLANGER L, 1996, PC MAGAZINE, V15, P100 12089 FRANTZ D, 1999, CELEBRATION US LIVIN 12090 GANT DB, 2001, P 9 INT C HUM COMP I, P287 12091 GARDNER D, 1998, INFOWORLD, V20, P16 12092 GILL Z, 2001, P 9 INT C HUM COMP I, P292 12093 GILL Z, 2001, SIGGR 2001 LOS ANG C 12094 GONZALEZ JS, 1998, 21 CENT INT UPP SADD 12095 GREER T, 1998, UNDERSTANDING INTRAN 12096 HARVEY MG, 1997, P 1997 SIGCPR C IMP, P100 12097 HEDBERG B, 1976, HDB ORG DESIGN, P3 12098 HILLS M, 1996, INTRANET BUSINESS ST 12099 HUBER GP, 1991, ORGAN SCI, V2, P89 12100 JACKO JA, IN PRESS ERGONOMICS, V44, P989 12101 JACKO JA, 1997, P 7 INT C HUM COMP I, P347 12102 JACKO JA, 1998, HUM FAC ERG SOC P, P521 12103 JACKO JA, 2000, BEHAV INFORM TECHNOL, V19, P427 12104 JI YG, 2001, P 9 INT C HUM COMP I, P297 12105 JONES PM, 2001, P 9 INT C HUM COMP I, P306 12106 KODAMA F, 1992, HARVARD BUS REV, V70, P70 12107 LAI VS, 2001, COMMUN ACM, V44, P95 12108 LAM A, 2000, ORG STUDIES 12109 LAVE J, 1991, PERSPECTIVES SOCIALL, P63 12110 LAZAR J, 2001, USER CENTERED WEB DE 12111 LEVITT B, 1988, ANNU REV SOCIOL, V14, P319 12112 MAHAPATRA RK, 1999, P 20 INT C INF SYST, P524 12113 MALHOTRA Y, 1996, ORG LEARNING LEARNIN 12114 MARCH JG, 1975, EUROPEAN J POLITICAL, V3, P147 12115 MINER AS, 1990, ORGAN SCI, V1, P195 12116 MINER AS, 1996, ORGAN SCI, V7, P88 12117 NAMBISAN S, 1999, COMMUN ACM, V42, P98 12118 NANOKA I, 1995, KNOWLEDGE CREATING C 12119 NIELSEN J, 1997, DIFFERENCE INTRANET 12120 NIELSEN J, 1999, INTRANET PORTALS COR 12121 PINKETT R, IN PRESS MANAGING IT 12122 RADEMACHER RA, 1999, P 1999 ACM C COMP PE, P276 12123 RIGGINS FJ, 1998, COMMUN ACM, V41, P88 12124 SAINFORT F, 1987, THESIS ECOLE CENTRAL 12125 SCHEEPERS R, 1997, P INT ACM SIGGROUP C, P9 12126 SEARS A, 1997, P 7 INT C HUM COMP I, P335 12127 SEARS A, 1997, P CHI 97, P353 12128 SEARS A, 2000, HUM-COMPUT INTERACT, V15, P43 12129 SEARS A, 2000, INT J HUMAN COMPUTER, V12, P243 12130 SENGE PM, 1990, 5 DISCIPLINE ART PRA 12131 SMITH RG, 2000, AI MAG, V21, P17 12132 SORENSEN SJ, 1998, 1998 SPRING PRACTICE, P846 12133 SORENSEN SJ, 1998, PHARMACOTHERAPY, V18, P438 12134 SPROUT AL, 1995, FORTUNE 1127 12135 TAYLORGOOBY P, 1997, SOC POLICY ADMIN, V31, P1 12136 TELLEEN SL, 1997, INTRANET ORG 12137 TELLEEN SL, 1998, ORACLE MAGAZINE FEB 12138 TKACH D, 1999, KNOWLEDGE PORTALS 12139 WEICK KE, 1991, ORGAN SCI, V2, P41 12140 YOUNG K, 2000, BANKER, V150, P84 12141 ZHANG R, 1997, P ANN M DEC SCI I, V2, P729 12142 NR 79 12143 TC 3 12144 PU LAWRENCE ERLBAUM ASSOC INC 12145 PI MAHWAH 12146 PA 10 INDUSTRIAL AVE, MAHWAH, NJ 07430-2262 USA 12147 SN 1044-7318 12148 J9 INT J HUMAN-COMPUTER INTERACT 12149 JI Int. 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Interact. 12150 PY 2002 12151 VL 14 12152 IS 1 12153 BP 93 12154 EP 130 12155 PG 38 12156 SC Computer Science, Cybernetics; Ergonomics 12157 GA 551UD 12158 UT ISI:000175579400003 12159 ER 12160 12161 PT J 12162 AU Mac Morrow, N 12163 TI Knowledge management: An introduction 12164 SO ANNUAL REVIEW OF INFORMATION SCIENCE AND TECHNOLOGY 12165 LA English 12166 DT Review 12167 ID SMART COMPANIES; INFORMATION; ORGANIZATIONS; STRATEGY; PERFORMANCE; 12168 PERSPECTIVE; INNOVATION; COMPETENCE; IMPACT; WORK 12169 C1 Univ Technol Sydney, Dept Informat Studies, Sydney, NSW 2007, Australia. 12170 RP Mac Morrow, N, Univ Technol Sydney, Dept Informat Studies, POB 123 12171 Broadway, Sydney, NSW 2007, Australia. 12172 CR ROSSETTANET 12173 1998, HARVARD BUSINESS REV 12174 *TFPL LTD, 1999, SKILLS KNOWL MAN BUI 12175 *U ED ART INT APPL, 1999, KNOWL MAN 12176 *WORLD BANK, 1998, KNOWL DEV 12177 ABRAM S, 1999, KNOWLEDGE SPECIAL LI, P185 12178 ALLEE V, 1997, KNOWLEDGE EVOLUTION 12179 ALLEE V, 1997, TRAINING DEV, V51, P71 12180 ARGYRIS C, 1978, ORG LEARNING THEORY 12181 ARGYRIS C, 1998, HARVARD BUS REV, P81 12182 BLACKLER F, 1995, ORGAN STUD, V16, P1021 12183 BOISOT M, 1998, KNOWLEDGE ASSETS SEC 12184 BROADBENT M, 1997, AUSTR LIB J, V46, P6 12185 BROADBENT M, 1998, INFORMATION OUTLOOK, V2, P23 12186 BROOKES BC, 1974, J DOC, V30, P139 12187 BROOKING A, 1999, CORPORATE MEMORY STR 12188 BROWN JS, 1998, CALIF MANAGE REV, V40, P90 12189 BROWN JS, 2000, SOCIAL LIFE INFORMAT 12190 BURTONJONES A, 1999, KNOWLEDGE CAPITALISM 12191 CARR NG, 1999, HARVARD BUS REV, V77, P24 12192 CHOO CW, 1995, INFORMATION MANAGEME 12193 CHOO CW, 1996, INT J INFORM MANAGE, V16, P329 12194 CHOO CW, 1998, KNOWING ORG ORG USE 12195 CLARKE T, 1998, CHANGING PARADIGMS T 12196 COHEN S, 1998, TRAINING DEV, V52, P50 12197 CORRALL S, 1998, ARIADNE DEC 12198 CORTADA JW, 1998, RISE KNOWLEDGE WORKE 12199 CORTADA JW, 1999, KNOWLEDGE MANAGEMENT 12200 CRONIN B, 1993, ANNU REV INFORM SCI, V28, P3 12201 DAFT RL, 1984, ACAD MANAGE REV, 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FRAPPAOLO C, 1999, RECORDS MANAGEMENT Q, P44 12223 GALAGAN PA, 1997, TRAINING DEV, V51, P20 12224 GARVIN DA, 1998, HARVARD BUS REV, P47 12225 GLAZER R, 1998, CALIF MANAGE REV, V40, P175 12226 GLEICK J, 1987, CHAOS MAKING NEW SCI 12227 GREENGARD S, 1998, WORKFORCE, V77, P82 12228 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 12229 HARGADON AB, 1998, CALIF MANAGE REV, V40, P209 12230 HICKINS M, 1999, MANAG REV, V88, P40 12231 HIEBELER R, 1996, STRATEGY LEADERSHIP, V24, P22 12232 HILL MW, 1999, IMPACT INFORMATION S 12233 HILLS M, 1997, INTRANET GROUPWARE 12234 HORIBE F, 1999, MANAGING KNOWLEDGE W 12235 KLEIN DA, 1999, STRATEGIC MANAGEMENT 12236 KLOBAS JE, 1997, LIB NEW MILLENNIUM I, P39 12237 LIEBOWITZ J, 1999, BUILDING ORG INTELLI 12238 LUCIER CE, 1999, KNOWLEDGE MANAGEMENT, P262 12239 MACHLUP F, 1984, EC INFORMATION HUMAN 12240 MADHAVAN R, 1998, J MARKETING, V62, P1 12241 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 12242 MARTIN WJ, 2000, J INFORM SCI, V26, P21 12243 MARTINY M, 1998, ORGAN DYN, V27, P71 12244 MASUDA Y, 1990, MANAGING INFORMATION 12245 MATARAZZO JM, 1999, KNOWLEDGE SPECIAL LI 12246 MCDERMOTT R, 1999, CALIF MANAGE REV, V41, P103 12247 MCKINSEY Q, 1998, MCKINSEY Q, V1, P19 12248 MULLIN R, 1996, J BUS STRAT, V17, P56 12249 NEEF D, 1998, KNOWLEDGE EC 12250 NOJAKA K, 1995, KNOWLEDGE CREATING C 12251 NONAKA I, 2000, KNOWLEDGE EMERGENCE 12252 ODELL C, 1999, IDENTIFYING TRANSFER 12253 PEMBERTON JM, 1998, RECORDS MANAGEMENT Q, V32, P58 12254 PEREZ ER, 1999, NOT DATABASE, V22, P75 12255 PFEFFER J, 1999, CALIF MANAGE REV, V42, P83 12256 PFEFFER J, 2000, KNOWING DOING GAP SM 12257 PITT M, 1999, TECHNOL ANAL STRATEG, V11, P301 12258 POLANYI M, 1997, KNOWL ORGAN, P135 12259 POULTER A, 1994, ANNU REV INFORM SCI, V29, P305 12260 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 12261 PRUSAK L, 1997, KNOWLEDGE ORG 12262 RIVETTE KG, 2000, HARVARD BUS REV, V78, P54 12263 ROMER P, 1993, ECONOMIST 0911, V328, P86 12264 ROOS G, 1997, LONG RANGE PLANN, V30, P413 12265 RUGGLES R, 1998, CALIF MANAGE REV, V40, P80 12266 SAINTONGE H, 1996, PLANNING REV, V24, P10 12267 SARVARY M, 1999, CALIF MANAGE REV, V41, P95 12268 SENGE PM, 1990, 5 DISCIPLINE ART PRA 12269 SENGE PM, 1994, 5 DISCIPLINE FIELDBO 12270 SHAPIRO C, 1999, INFORMATION RULES ST 12271 SIELOFF CG, 1999, J KNOWLEDGE MANAGEME, V3, P47 12272 SKYRME DJ, 1998, MEASURING VALUE KNOW 12273 SKYRME DJ, 1999, KNOWLEDGE MANAGEMENT 12274 SKYRME DJ, 1999, KNOWLEDGE NETWORKING 12275 SRIKANTAIAH K, 1999, KNOWLEDGE MANAGEMENT 12276 STEIN EW, 1995, INT J INFORM MANAGE, V15, P17 12277 STEWART TA, 1997, INTELLECTUAL CAPITAL 12278 STEWART TA, 1998, FORTUNE, V138, P253 12279 STRASSMANN PA, 1997, SQUANDERED COMPUTER 12280 STREATFIELD D, 1999, ASLIB PROC, V51, P67 12281 STRENG DJ, 1999, ADV LIB ADM, V16, P1 12282 SVEIBY KE, 1997, NEW ORG WEALTH MANAG 12283 TAKEUCHI H, 1998, KNOWLEDGE MANAGEMENT 12284 TAPSCOTT D, 1996, DIGITAL EC 12285 TAPSCOTT D, 1998, GROWING DIGITAL RISE 12286 TEECE DJ, 1998, CALIF MANAGE REV, V40, P55 12287 TEECE DJ, 2000, MANAGING IND KNOWLED 12288 TODD RJ, 1999, INFORM PROCESS MANAG, V35, P851 12289 TOFFLER A, 1980, 3 WAVE 12290 TRYBULA WJ, 1997, ANNU REV INFORM SCI, V32, P197 12291 VANKROGH G, 2000, ENABLING KNOWLEDGE C 12292 WAH L, 1999, MANAGE REV, V88, P16 12293 WAH L, 1999, MANAGEMENT REV, V88, P24 12294 WENGER E, 1998, COMMUNITIES PRACTICE 12295 WENGER EC, 2000, HARVARD BUS REV, V78, P139 12296 WIIG KM, 1997, LONG RANGE PLANN, V30, P399 12297 WIIG KM, 1999, KNOWLEDGE MANAGEMENT, CH1 12298 ZACK MH, 1999, CALIF MANAGE REV, V41, P125 12299 ZACK MH, 1999, KNOWLEDGE STRATEGY 12300 NR 128 12301 TC 3 12302 PU INFORMATION TODAY INC 12303 PI MEDFORD 12304 PA 143 OLD MARLTON PIKE, MEDFORD, NJ 08055-8750 USA 12305 SN 0066-4200 12306 J9 ANNU REV INFORM SCI TECH 12307 JI Annu. Rev. Inform. Sci. Technol. 12308 PY 2001 12309 VL 35 12310 BP 381 12311 EP 422 12312 PG 42 12313 SC Computer Science, Information Systems; Information Science & Library 12314 Science 12315 GA 511HJ 12316 UT ISI:000173258300012 12317 ER 12318 12319 PT J 12320 AU Hallin, CA 12321 Marnburg, E 12322 AF Hallin, Carina Antonia 12323 Marnburg, Einar 12324 TI Knowledge management in the hospitality industry: A review of empirical 12325 research 12326 SO TOURISM MANAGEMENT 12327 LA English 12328 DT Article 12329 DE knowledge management (KM); knowledge; organizational learning; 12330 hospitality; review; research suggestions 12331 ID TACIT KNOWLEDGE; ORGANIZATIONS; HOTELS; PERFORMANCE; STRATEGY; TOURISM; 12332 WORLD 12333 AB Knowledge management (KM) has emerged over the last decade to become 12334 one of the most debated management concepts, but in the hospitality 12335 industry KM has not achieved the same scale of applications and 12336 empirical research as in other fields. This paper presents the first 12337 state-of-the-art survey of empirical KM research in the hospitality 12338 field. Database searches of the KM concept and related topics yielded 12339 2365 hits, of which only 19 empirical articles were identified. The 12340 contents of the articles are discussed in juxtaposition with static 12341 versus dynamic perspectives on knowledge. The empirical quality of 12342 articles is assessed against relevant theory-of-science criteria. 12343 Findings reveal that five empirical contributions offer high research 12344 quality, and the remaining studies demonstrate that empirical KM 12345 research is limited, inconclusive, low on generalization and 12346 testability. It is suggested that future research should offer insight 12347 into actual learning dynamics to define what domain-specific knowledge 12348 means for hospitality management and employees, to investigate how to 12349 store real-time contextual knowledge, investigating employees' versus 12350 managers' knowledge abilities in forecasting business change, and to 12351 illuminate how knowledge vision and knowledge activities may be 12352 aligned. (C) 2007 Elsevier Ltd. All rights reserved. 12353 C1 [Hallin, Carina Antonia; Marnburg, Einar] Univ Stavanger, Norwegian Sch Hotel Management, N-4036 Stavanger, Norway. 12354 RP Hallin, CA, Univ Stavanger, Norwegian Sch Hotel Management, N-4036 12355 Stavanger, Norway. 12356 EM carina.a.hallin@uis.no 12357 CR *HILT U, 2006, E LEARN 12358 AGUT S, 2002, HUMAN RESOURCE DEV Q, V13, P31 12359 AKSU AA, 2005, MANAGERIAL AUDITING, V20, P422 12360 AMIN A, 2005, IND INNOV, V12, P465 12361 ARGYRIS C, 1978, ORG LEARNING THEORY 12362 ARGYRIS C, 1985, STRATEGY CHANGE DEFE 12363 BALDWINEVANS, 2006, HUMAN RESOURCE MANAG, V14, P36 12364 BAUM JAC, 1998, MANAGE SCI, V44, P996 12365 BAUMARD P, 1999, TACIT KNOWLEDGE ORG 12366 BAYRAKTAROGLU S, 2003, TOURISM MANAGE, V24, P149 12367 BONTIS N, 2001, INT J MANAG REV, V3, P41 12368 BOUNCKEN R, 2002, J QUALITY ASSURANCE, V3, P1 12369 BOUNCKEN R, 2002, J QUALITY ASSURANCE, V3, P25 12370 BOURGUET R, 2000, ADV ARTIFICIAL INTEL, V1793, P303 12371 BUTTLE F, 1986, HOTEL FOOD SERVICE M 12372 CANINA L, 2005, ACAD MANAGE J, V48, P565 12373 CONNELLY MS, 2000, LEADERSHIP QUART, V11, P65 12374 CONTRACTOR FJ, 1998, J INT BUS STUD, V29, P325 12375 COOPER C, 1994, TOURISM HOSP ED 12376 COOPER C, 2006, ANN TOURISM RES, V33, P47 12377 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 12378 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 12379 DAVIDSON C, 2002, KNOWLEDGE MANAGEMENT 12380 DRUCKER PF, 1993, POST CAPITALIST SOC 12381 ENGSTROM TEJ, 2003, J INTELLECTUAL CAPIT, V4, P287 12382 ENZ CA, 2003, CORNELL HOTEL REST A, V44, P115 12383 ESPINOSA MMB, 2003, J TRANSNATIONAL MANA, V8, P19 12384 FEIGENBAUM E, 1988, RISE EXPERT COMPANY 12385 FURUNES T, 2005, J HOSP TOURISM, V5, P231 12386 GHALIA MB, 2000, IEEE T FUZZY SYST, V8, P380 12387 GJELSVIK M, 2002, SCANDINAVIAN J HOSPI, V2, P31 12388 GRIZELJ F, 2003, TOURISM, V51, P371 12389 GRONAU N, 2002, J QUALITY ASSURANCE, V3, P75 12390 HITT MA, 2001, ACAD MANAGE J, V44, P13 12391 HJALAGER AM, 2002, TOURISM MANAGE, V23, P465 12392 INGRAM P, 1997, ADMIN SCI QUART, V42, P68 12393 INGRAM P, 1997, STRATEGIC MANAGE J, V18, P75 12394 INGRAM P, 2001, MULTIUNIT ORG MULTIM, V18, P109 12395 JAMESON SM, 2000, J EUROPEAN IND TRAIN, V24, P43 12396 KAHLE E, 2002, J QUALITY ASSURANCE, V3, P5 12397 KOTLER P, 1999, MARKETING HOSP TOURI 12398 KUHN T, 1989, READINGS PHILOS SCI 12399 KYRIAKIDOU O, 2005, BENCHMARKING INT J, V12 12400 LAM A, 2000, ORGAN STUD, V21, P487 12401 LORENZ A, 1994, CORNELL HOTEL REST A, V35, P18 12402 MALHOTRA Y, 2001, EXPERT SYST APPL, V20, P7 12403 MEDLIK S, 1990, BUSINESS HOTELS 12404 NONAKA I, 1991, HARVARD BUS REV, V69, P96 12405 NONAKA I, 1995, KNOWLEDGE CREATING C 12406 NONAKA I, 2001, KNOWLEDGE EMERGENCE 12407 ORAARD T, 2007, TOURISM MANAGEMENT R 12408 POLANYI M, 1958, PERSONAL KNOWLEDGE P 12409 POPPER KR, 1968, LOGIC SCI DISCOVERY 12410 PORTER M, 1980, COMPETITIVE STRATEGY 12411 PYO S, 2002, HARVARD BUS REV, V14, P71 12412 ROSS G, 1995, INT J HOSPITALITY MA, V14, P11 12413 ROSS GF, 1991, PSYCHOL REP, V68, P1079 12414 ROSS GF, 1994, TOURISM MANAGE, V15, P273 12415 RUHANEN L, 2004, TOURISM RECREATION R, V29, P83 12416 SENGE P, 1992, 5 DISCIPLINE ART PRA 12417 SHELDON PJ, 1997, TOURISM INFORM TECHN 12418 STACEY R, 2001, COMPLEX RESPONSIVE P 12419 STEINER T, 2004, 11 ENTER INT C CAIR 12420 STEVENS GR, 2000, INTERNET RES, V10, P271 12421 STEWART T, 1997, INTELLECTUAL CAPITAL 12422 STYHRE A, 2004, BRIT J MANAGE, V15, P177 12423 SVEIBY KE, 1997, NEW ORG WEALTH ORG M 12424 SVEIBY KE, 2001, WHAT KNOWLEDGE MANAG 12425 TUOMI I, 2002, LIFELONG LEARNING EU, V7, P69 12426 UYSAL M, 2004, SCANDINAVIAN J HOSP, V4, P208 12427 VONKROGH G, 2000, ENABLING KNOWLEDGE C 12428 WAGNER RK, 1985, J PERS SOC PSYCHOL, V49, P436 12429 WENGER E, 1998, COMMUNITIES PRACTICE 12430 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 12431 YANG JT, 2004, J KNOWLEDGE MANAGEME, V8, P118 12432 YANG JT, 2004, TOURISM MANAGE, V25, P421, DOI 12433 10.1016/S0261-5177(03)00114-6 12434 YANG JT, 2004, TOURISM MANAGE, V25, P593, DOI 12435 10.1016/j.tourman.2003.08.002 12436 YUN DK, 2004, ANN TOURISM RES, V31, P1064, DOI 12437 10.1016/j.annals.2004.04.004 12438 NR 78 12439 TC 2 12440 PU ELSEVIER SCI LTD 12441 PI OXFORD 12442 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 12443 SN 0261-5177 12444 J9 TOURISM MANAGE 12445 JI Tourism Manage. 12446 PD APR 12447 PY 2008 12448 VL 29 12449 IS 2 12450 BP 366 12451 EP 381 12452 DI 10.1016/j.tourman.2007.02-019 12453 PG 16 12454 SC Environmental Studies; Hospitality, Leisure, Sport & Tourism; Management 12455 GA 253VX 12456 UT ISI:000252546800013 12457 ER 12458 12459 PT J 12460 AU Power, D 12461 Singh, P 12462 AF Power, Damien 12463 Singh, Prakash 12464 TI The e-integration dilemma: The linkages between Internet technology 12465 application, trading partner relationships and structural change 12466 SO JOURNAL OF OPERATIONS MANAGEMENT 12467 LA English 12468 DT Review 12469 DE information technology; supply chain; Internet; structure; theory 12470 ID SUPPLY CHAIN MANAGEMENT; INFORMATION-TECHNOLOGY; COMPETITIVE ADVANTAGE; 12471 COEFFICIENT ALPHA; ECONOMIC-ANALYSIS; 2-STEP APPROACH; WEB SERVICES; 12472 DESIGN; IMPLEMENTATION; COORDINATION 12473 AB The evidence from an empirical study involving 281 Australian 12474 organizations suggests that the availability, open nature, and 12475 (comparative) ease of implementation of Internet technologies for 12476 integration with trading partners, whilst on the one hand providing the 12477 means by which organizations can integrate processes and systems in a 12478 cost effective way, can amplify the need for both structural change and 12479 closer collaboration with trading partners. The relationships proposed 12480 and tested in the model are justified and explained based on a number 12481 of theoretical perspectives. These include Transaction Cost Economics, 12482 Socio-technical Systems, Resource Dependency, Knowledge Based View, 12483 Stakeholder Theory and Organizational Learning. The implications of the 12484 findings for Transaction Cost Theory are noteworthy firstly because 12485 they support the appropriateness of the inter-organizational governance 12486 structure in the context of this study, and secondly because although 12487 application of these technologies may reduce information search and 12488 related costs, whether this necessarily leads to reduced coordination 12489 costs is problematic. The potential benefits from improved coordination 12490 may be constrained by the perceived costs, and risks, of transition to 12491 new structural forms. The implication for practice is that increased 12492 use of Internet technologies creates substantial pressure to invest in 12493 organizational change. The attractiveness of investing in technologies 12494 that place managers in a position where they need to promote 12495 organizational change in order to extract adequate returns creates a 12496 significant dilemma. On the one hand Internet technologies enable 12497 extensive sharing and integration of data among trading partners, but 12498 at the same time they create conditions requiring managers to embrace 12499 fundamental organizational change in order to leverage the potential of 12500 such integration. (c) 2007 Elsevier B.V. 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10.1108/01443570410538113 12623 POWER DJ, 2002, BENCHMARKING INT J, V9, P190 12624 POWER DJ, 2002, INTEGRATED MANUFACTU, V13, P573 12625 PRAKKEN B, 2004, INFORM SOC, V20, P53, DOI 10.1080/01972240490270012 12626 RAYMOND L, 1996, J ORG COMP ELECT COM, V6, P161 12627 REID A, 2005, J DATABASE MARKETING, V12, P305 12628 RUETTERER T, 2000, IND MARKET MANAG, V29, P27 12629 SARIS WE, 1984, CAUSAL MODELING NONE 12630 SCHUMACKER RE, 1996, BEGINNERS GUIDE STRU 12631 SCHWARZ BM, 1998, ELECT SUPPLY CHAINS 12632 SCOTT JE, 2004, INFORM SYSTEMS E BUS, V2, P31 12633 SEGEV A, 2003, INFORM SYSTEMS EBUSI, V1, P331 12634 SIMON HA, 1945, ADM BEHAV 12635 STEENSMA HK, 2001, ACAD MANAGE J, V44, P271 12636 STEWART TA, 2005, HARVARD BUS REV, V83, P102 12637 STUART FI, 1996, INT J OPER PROD MAN, V16, P5 12638 STUART FI, 1997, INT J OPER PROD MAN, V17, P539 12639 SUZUKI Y, 1998, TRANSPORT J, V37, P36 12640 TAN KC, 2001, DECISION SCI, V32, P195 12641 TRIANTAFILLAKIS A, 2005, EUR J OPER RES, V160, P353, DOI 12642 10.1016/j.ejor.2003.07.012 12643 UPIN EB, 2000, B2B BUILDING TECHNOL 12644 VANHOEK R, 2001, SUPPLY CHAIN MANAG, V6, P21 12645 VOKURKA RJ, 2000, J ENTERPRISE RESOURC, V2, P78 12646 WALTERS D, 2004, INT J PHYS DISTRIB, V34, P219 12647 WALTERS D, 2004, INT J PHYS DISTRIB, V34, P346 12648 WERTS CE, 1978, EDUC PSYCHOL MEAS, V38, P933 12649 WILDER C, 1997, INFORM WEEK, V661, P30 12650 WILEY DE, 1973, STRUCTURAL EQUATION 12651 WILLIAMSON OE, 1975, MARKETS HIERARCHIES 12652 WILLIAMSON OE, 1985, EC I CAPITALISM 12653 WILLIAMSON OE, 1991, ADM SCI Q, V36, P269 12654 WU WY, 2004, IND MANAGE DATA SYST, V104, P322, DOI 12655 10.1108/02635570410530739 12656 ZENG AZ, 2003, IND MANAGE DATA SYST, V103, P657, DOI 12657 10.1108/02635570310506070 12658 ZHU K, 2002, ELECT MARKETS, V12, P92 12659 ZHU K, 2004, MANAGE SCI, V50, P670, DOI 10.1287/mnsc.1040.0226 12660 NR 137 12661 TC 2 12662 PU ELSEVIER SCIENCE BV 12663 PI AMSTERDAM 12664 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 12665 SN 0272-6963 12666 J9 J OPER MANAG 12667 JI J. Oper. Manag. 12668 PD NOV 12669 PY 2007 12670 VL 25 12671 IS 6 12672 BP 1292 12673 EP 1310 12674 DI 10.1016/j.jom.2007.01.006 12675 PG 19 12676 SC Management; Operations Research & Management Science 12677 GA 225BY 12678 UT ISI:000250493300015 12679 ER 12680 12681 PT J 12682 AU Amadi-Echendu, JE 12683 AF Amadi-Echendu, J. E. 12684 TI Thinking styles of technical knowledge workers in the systems of 12685 innovation paradigm 12686 SO TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE 12687 LA English 12688 DT Article 12689 DE thinking styles; behavioural preferences; technology management 12690 ID INTRODUCTORY ESSAY 12691 AB The management of technology embodies human choice and freedom, and as 12692 such, it may not detach from philosophy and psychology, particularly in 12693 the innovation, knowledge and learning paradigm. This paradigm heralds 12694 knowledge workers in systems of innovation with renewed emphasis on 12695 information and intellectual capital as the primary assets for 12696 production. The thinking styles and cognitive preferences for technical 12697 knowledge workers are pertinent for sustaining the interrelationships 12698 between economic and environmental, social and political, science and 12699 technology agents, institutions and organisations. Based on a 2005 12700 survey and descriptive statistics of primary data obtained from 330 12701 respondents, this paper provides a review of cognitive mechanisms while 12702 discussing the ranking of preferred thinking styles for engineering and 12703 technology management in the new paradigm. Logical, problem solving, 12704 conceptualising, analysing and interpersonal thinking styles were 12705 ranked in the top five by ajudgemental sample comprising engineering, 12706 science and technology oriented professionals in supervisory, middle to 12707 senior management positions. (C) 2006 Elsevier Inc. All rights reserved. 12708 C1 Univ Pretoria, Dept Engn & Technol Management, ZA-0002 Pretoria, South Africa. 12709 RP Amadi-Echendu, JE, Univ Pretoria, Dept Engn & Technol Management, 12710 ZA-0002 Pretoria, South Africa. 12711 EM joe.amadi-echendu@up.ae.za 12712 CR *FUT WORLD INT LTD, 2005, FLASH SURV 412 GLOB 12713 *OECD EC OUTL, 2002, PROD INN IMP PROD LA 12714 AMADIECHENDU JE, 2005, P GLOBELICS2005 AFRI 12715 BARON RA, 1998, J BUS VENTURING, V13, P275 12716 BERLE D, 2005, CLIN PSYCHOL REV, V25, P263, DOI 12717 10.1016/j.cpr.2004.12.001 12718 COLUCCIELLO ML, 1999, J PROF NURS, V15, P294 12719 CULP G, 2005, LEADERSH MANAGE ENG, V5, P39 12720 FRANK M, 2005, P C SYST ENG RES HOB 12721 GABORA L, 2002, P 4 INT C CREAT COGN, P126 12722 GREEN SG, 2004, J ENG TECHNOL MANAGE, V21, P1, DOI 12723 10.1016/j.jengtecman.2003.12.001 12724 HAROLD AL, 1999, DECISION MAKING TECH 12725 HERRMANN N, 1996, WHOLE BRAIN BUSINESS 12726 KAKABADSE A, 1996, EUR MANAG J, V14, P189 12727 KIRSH D, 2000, INTELLECTICA, V1, P19 12728 LICHTENTHALER E, 2004, J ENG TECHNOL MANAGE, V21, P331, DOI 12729 10.1016/j.jengtecman.2004.09.003 12730 MACCOBY M, 1994, RES TECHNOL MANAGE, V37, P57 12731 MALHOTRA Y, 2005, J KNOWLEDGE MANAGEME, V9, P7 12732 OCONNOR GC, 2004, J ENG TECHNOL MANAGE, V21, P11, DOI 12733 10.1016/j.jengtecman.2003.12.002 12734 OLSON GM, 1997, P INT S RES DEV PRAC 12735 OSTBERG G, 2005, MATER DESIGN, V26, P313, DOI 12736 10.1016/j.matdes.2004.06.016 12737 ROGERS Y, 1997, BRIEF INTRO DISTRIBU 12738 RUIZ S, 2004, J BUS RES, V57, P657 12739 SJURSEN HP, 2006, P 9 UICEE ANN C ENG, P35 12740 SORENSON O, 2005, J ENG TECHNOL MANAGE, V22, P1, DOI 12741 10.1016/j.jengtecman.2004.11.003 12742 TAYLOR FW, 1998, PRINCIPLES SCI MANAG 12743 THOMPSON M, 2005, INT J HUM RESOUR MAN, V16, P383, DOI 12744 10.1080/0958519042000339561 12745 THOMPSON M, 2006, HUM RESOUR MANAG J, V16 12746 THUNHOLM P, 2004, PERS INDIV DIFFER, V36, P931, DOI 12747 10.1016/S0191-8869(03)00162-4 12748 YEN HJ, 2002, TOTAL QUAL MANAGE, V13, P335 12749 ZHANG LF, 2005, PERS INDIV DIFFER, V38, P1135, DOI 12750 10.1016/j.paid.2004.07.011 12751 NR 30 12752 TC 2 12753 PU ELSEVIER SCIENCE INC 12754 PI NEW YORK 12755 PA 360 PARK AVE SOUTH, NEW YORK, NY 10010-1710 USA 12756 SN 0040-1625 12757 J9 TECHNOL FORECAST SOC CHANGE 12758 JI Technol. Forecast. Soc. Chang. 12759 PD OCT 12760 PY 2007 12761 VL 74 12762 IS 8 12763 BP 1204 12764 EP 1214 12765 DI 10.1016/j.techfore.2006.09.002 12766 PG 11 12767 SC Business; Planning & Development 12768 GA 219YQ 12769 UT ISI:000250124500005 12770 ER 12771 12772 PT J 12773 AU Corbin, RD 12774 Dunbar, CB 12775 Zhu, Q 12776 AF Corbin, Richard D. 12777 Dunbar, Christopher B. 12778 Zhu, Qiuming 12779 TI A three-tier knowledge management scheme for software engineering 12780 support and innovation 12781 SO JOURNAL OF SYSTEMS AND SOFTWARE 12782 LA English 12783 DT Article 12784 DE knowledge management; software engineering process; software system 12785 support; technology innovation; human and system interaction 12786 ID SYSTEMS 12787 AB To ensure smooth and successful transition of software innovations to 12788 enterprise systems, it is critical to maintain proper levels of 12789 knowledge about the system configuration, the operational environment, 12790 and the technology in both existing and new systems. We present a 12791 three-tier knowledge management scheme through a systematic planning of 12792 actions spanning the transition processes in levels from conceptual 12793 exploration to prototype development, experimentation, and product 12794 evaluation. The three-tier scheme is an integrated effort for bridging 12795 the development and operation communities, maintaining stability to the 12796 operational performance, and adapting swiftly to software technology 12797 innovations. The scheme combines experiences of academic researches and 12798 industrial practitioners to provide necessary technical expertise and 12799 qualifications for knowledge management in software engineering support 12800 (SES) processes. (C) 2007 Elsevier Inc. All rights reserved. 12801 C1 Univ Nebraska, Coll Informat Sci & Technol, Omaha, NE 68182 USA. 12802 Northrop Grumman, Def Miss Syst, Bellevue, NE 68005 USA. 12803 FGM Inc, Omaha, NE 68142 USA. 12804 RP Zhu, Q, Univ Nebraska, Coll Informat Sci & Technol, Omaha, NE 68182 USA. 12805 EM Corbinr@stratcom.mil 12806 dun-bar@fgm.com 12807 qzhu@mail.unomaha.edu 12808 CR ALAVI M, 2001, MIS QUART, V25, P107 12809 BASILI V, 2001, EXPERIENCE MANAGEMEN 12810 BASILI VR, 2002, P 13 INT C SOFTW ENG, P102 12811 BROSSLER P, 1999, WORKSH LEARN SOFTW O, P163 12812 BROWN RB, 1999, J APPL MANAGEMENT ST, V8, P175 12813 CHURCHMAN CW, 1971, DESIGN INQUIRING SYS 12814 DAVENPORT T, 1998, WORKING KNOWLEDGE 12815 HOOPES DG, 1999, STRATEGIC MANAGE J, V20, P837 12816 HUANG C, 2000, P 11 INT S SOFTW REL, P72 12817 JESKE DR, 2000, P 11 INT S SOFTW REL, P52 12818 LINDVALL M, 2001, P DACS STAT ART REP 12819 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 12820 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT 12821 MALHOTRA Y, 2004, KNOWLEDGE MANAGEMENT, P87 12822 MASON RO, 1973, MANAGE SCI, V19, P475 12823 MCDERMOT R, 1999, MANAGE REV, V5, P103 12824 NONAKA I, 1995, KNOWLEDGE CREATING C 12825 RECORDS LR, 2005, FUSION PROCESS KNOWL 12826 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 12827 WIGG K, 1993, KNOWLEDGE MANAGEMENT 12828 NR 20 12829 TC 2 12830 PU ELSEVIER SCIENCE INC 12831 PI NEW YORK 12832 PA 360 PARK AVE SOUTH, NEW YORK, NY 10010-1710 USA 12833 SN 0164-1212 12834 J9 J SYST SOFTWARE 12835 JI J. Syst. Softw. 12836 PD SEP 12837 PY 2007 12838 VL 80 12839 IS 9 12840 BP 1494 12841 EP 1505 12842 DI 10.1016/j.jss.2007.01.013 12843 PG 12 12844 SC Computer Science, Software Engineering; Computer Science, Theory & 12845 Methods 12846 GA 210RB 12847 UT ISI:000249472200008 12848 ER 12849 12850 PT J 12851 AU Chen, IYL 12852 AF Chen, Irene Y. L. 12853 TI The factors influencing members' continuance intentions in professional 12854 virtual communities - a longitudinal study 12855 SO JOURNAL OF INFORMATION SCIENCE 12856 LA English 12857 DT Article 12858 DE continuance intention; virtual community; social capital; IS success; 12859 expectation-confirmation theory 12860 ID INFORMATION-SYSTEMS SUCCESS; CUSTOMER SATISFACTION; KNOWLEDGE 12861 MANAGEMENT; MCLEAN MODEL; E-COMMERCE; ANTECEDENTS; NETWORKS; DELONE; 12862 CONSEQUENCES; EXPECTATION 12863 AB The advance of internet technology has stimulated the rise of 12864 professional virtual communities (PVCs). The objective of PVCs is to 12865 encourage people to exploit or explore knowledge through websites. 12866 However, many virtual communities have failed due to the reluctance of 12867 members to continue their participation in these PVCs. Motivated by 12868 such concerns, this study formulates and tests a theoretical model to 12869 explain the factors influencing individuals' intention to continue 12870 participating in PVCs' knowledge activities. Drawing from the 12871 information system and knowledge management literatures, two academic 12872 perspectives related to PVC continuance are incorporated in the 12873 integrated model. This model posits that an individual's intention to 12874 stay in a professional virtual community is influenced by a contextual 12875 factor and technological factors. Specifically, the antecedents of PVC 12876 members' intention to continue sharing knowledge include social 12877 interaction ties capital and satisfaction at post-usage stage. These 12878 variables, in turn, are adjusted based on the confirmation of pre-usage 12879 expectations. A longitudinal study is conducted with 360 members of a 12880 professional virtual community. Results indicate that the contextual 12881 factor and technological factors both exert significant impacts on PVC 12882 participants' continuance intentions. 12883 C1 Ching Yun Univ, Dept Informat Management, Jung Li 320, Taiwan. 12884 RP Chen, IYL, Ching Yun Univ, Dept Informat Management, 229 Chien Hsin Rd, 12885 Jung Li 320, Taiwan. 12886 EM irene@cyu.edu.tw 12887 CR ANDERSON EW, 1993, MARKET SCI, V12, P125 12888 ARDICHVILI A, 2003, J KNOWLEDGE MANAGEME, V7, P64 12889 BENTLER PM, 1980, PSYCHOL BULL, V88, P588 12890 BHATTACHERJEE A, 2001, DECIS SUPPORT SYST, V32, P201 12891 BHATTACHERJEE A, 2001, MIS QUART, V25, P351 12892 BHATTACHERJEE A, 2004, MIS QUART, V28, P229 12893 BIEBER M, 2002, J MANAGE INFORM SYST, V18, P11 12894 BURNETT G, 2000, INFORM RES, V5 12895 BURNETT G, 2003, INFORM RES, V9 12896 BURT RS, 1992, STRUCTURAL HOLES SOC 12897 CHOI SM, 2003, C P M BUS E COMM IMP, P22 12898 CLAY PF, 2005, P 38 HAW INT C SYST, C251 12899 COHEN D, 2001, GOOD CO SOCIAL CAPIT 12900 COUGHLAN AT, 2001, MARKETING CHANNEL 12901 CUMMINGS JN, 2002, COMMUN ACM, V45, P103 12902 DANIEL BK, 2003, CANADIAN J LEARNING, V29, P113 12903 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 12904 DELONE WH, 2003, J MANAGE INFORM SYST, V19, P9 12905 DELONE WH, 2004, INT J ELECTRON COMM, V9, P31 12906 FLANAGIN AJ, 2001, HUM COMMUN RES, V27, P153 12907 FORNELL C, 1981, J MARKETING RES, V18, P39 12908 GEFEN D, 2000, OMEGA-INT J MANAGE S, V28, P725 12909 GILLAM C, 2006, J INF SCI, V32, P160, DOI 10.1177/0165551506062328 12910 GOLD AH, 2001, J MANAGE INFORM SYST, V18, P185 12911 GONGLA P, 2001, IBM SYST J, V40, P842 12912 GUPTA AK, 2000, STRATEGIC MANAGE J, V21, P473 12913 HAGEL J, 1997, NET GAIN EXPANDING M 12914 HAYTHORNTHWAITE C, 1998, INFORM RES, V4 12915 HOFFMAN JS, 2003, INJ PREV, V9, P93 12916 JASHAPARA A, 2005, J INF SCI, V31, P136, DOI 10.1177/0165551505051057 12917 JOHNSON CA, 2004, INFORM RES, V10 12918 JOHNSON TJ, 2002, JOURNALISM MASS COMM, V79, P619 12919 KALE P, 2000, STRATEGIC MANAGE J, V21, P217 12920 KANKANHALLI A, 2005, MIS QUART, V29, P113 12921 KOH J, 2004, EXPERT SYST APPL, V26, P155, DOI 12922 10.1016/S0957-4174(03)00116-7 12923 LEE FS, 2003, J INF TECHNOL, V5, P47 12924 LEE LH, 2001, CORNEA, V20, P179 12925 LIN FR, 2006, INFORM PROCESS MANAG, V42, P551, DOI 12926 10.1016/j.ipm.2005.03.026 12927 MALHOTRA Y, 2004, COMMUN ACM, V47, P89 12928 MARKLAND M, 2003, INFORM RES, V8 12929 MCINERNEY CR, 2005, INFORM RES, V10 12930 MCKINNEY V, 2002, INFORM SYST RES, V13, P296 12931 NAHAPIET J, 1998, ACAD MANAGE REV, V23, P242 12932 OLIVER RL, 1980, J MARKETING RES, V17, P460 12933 OLIVER RL, 1988, J CONSUM RES, V14, P495 12934 OLIVER RL, 1993, J CONSUM RES, V20, P418 12935 PAVLIN S, 2006, J KNOWLEDGE MANAGEME, V10, P136 12936 PREECE J, 2001, BEHAV INFORM TECHNOL, V20, P347 12937 PUTNAM RD, 1995, J DEMOCR, V6, P65 12938 SANGWAN S, 2005, P 38 HAW INT C SYST 12939 SEDDON PB, 1997, INFORM SYST RES, V8, P240 12940 TSAI WP, 1998, ACAD MANAGE J, V41, P464 12941 WASKO MM, 2000, J STRATEGIC INF SYST, V9, P155 12942 WASKO MM, 2005, MIS QUART, V29, P35 12943 WEIGAND H, 2000, P 33 HAW INT C SYST, P6009 12944 WELLMAN B, 1996, ANNU REV SOCIOL, V22, P213 12945 YLIRENKO H, 2001, STRATEGIC MANAGE J, V22, P587 12946 NR 57 12947 TC 2 12948 PU SAGE PUBLICATIONS LTD 12949 PI LONDON 12950 PA 1 OLIVERS YARD, 55 CITY ROAD, LONDON EC1Y 1SP, ENGLAND 12951 SN 0165-5515 12952 J9 J INFORM SCI 12953 JI J. Inf. Sci. 12954 PY 2007 12955 VL 33 12956 IS 4 12957 BP 451 12958 EP 467 12959 DI 10.1177/0165551506075323 12960 PG 17 12961 SC Computer Science, Information Systems; Information Science & Library 12962 Science 12963 GA 205YA 12964 UT ISI:000249149900005 12965 ER 12966 12967 PT J 12968 AU Chow, HKH 12969 Choy, KL 12970 Lee, WB 12971 AF Chow, Harry K. H. 12972 Choy, K. L. 12973 Lee, W. B. 12974 TI A dynamic logistics process knowledge-based system - An RFID 12975 multi-agent approach 12976 SO KNOWLEDGE-BASED SYSTEMS 12977 LA English 12978 DT Article 12979 DE logistics process knowledge; real-time knowledge-based system; 12980 radio-frequency identification (RFID); multi-agent technology 12981 ID SUSTAINABLE COMPETITIVE ADVANTAGE; MANAGEMENT-SYSTEM; AGENT TECHNOLOGY; 12982 DESIGN; PERFORMANCE; RESOURCE; STRATEGY; INDUSTRY; FIRM 12983 AB Purpose: This paper proposes a real-time knowledge support framework 12984 for the development of an RFID-multi-agent based process 12985 knowledge-based system which has the ability to solve dynamic logistics 12986 process management problems. 12987 Design/methodology/approach: The proposed system is developed with 12988 "real-time process management" capability which automatically 12989 identifies current process status, performs the process logic 12990 checking/reasoning, and, provides process knowledge support to staff 12991 members when they are tackling logistics activity problems. The unique 12992 feature of this on-line knowledge-based system, which enables it to 12993 enhance the performance of logistics organizations, is a process 12994 management engine incorporating radio-frequency identification (RFID) 12995 and multi-agent (MA) technologies. 12996 Findings: The capability of the proposed system is demonstrated through 12997 an application case study in Eastern Worldwide Company Limited. The 12998 result reveals that both performance of operations and the utilization 12999 of resources have improved significantly. 13000 Originality/value: The proposed system is a novel approach which 13001 leverages logistics performance and facilitates the creation of a 13002 learning organization through the provision of real-time knowledge 13003 support for those who handle logistics operations. 13004 Article type: Research Paper. (c) 2006 Elsevier B.V. All rights 13005 reserved. 13006 C1 Hong Kong Polytech Univ, Dept Ind & Syst Engn, Hunghom, Hong Kong, Peoples R China. 13007 RP Chow, HKH, Hong Kong Polytech Univ, Dept Ind & Syst Engn, Hunghom, Hong 13008 Kong, Peoples R China. 13009 EM David19813227@yahoo.com.hk 13010 mfklchoy@inet.polyu.edu.hk 13011 mfwblee@inet.polyu.edu.hk 13012 CR 2003, RFID J 0922 13013 ARMISTEAD C, 1996, MANAGING BUSINESS PR 13014 BROWN SJ, 2001, CSC CIO FOR AUG 13015 CANTWELL D, 2003, RFID J 0616 13016 CHAPPELL G, 2002, AUTO ID DELIVERY VAL 13017 CHOW HKH, 2005, EXPERT SYST APPL, V29, P272, DOI 13018 10.1016/j.eswa.2005.04.001 13019 CHOW HKH, 2006, EXPERT SYST APPL, V30, P561, DOI 13020 10.1016/j.eswa.2005.07.023 13021 COLLIS DJ, 1995, HARVARD BUS REV, V73, P118 13022 CYERT RM, 1992, BEHAV THEORY FIRM 13023 DAMICO E, 2002, CHEM WEEK, V164, P30 13024 DAY GS, 1994, J MARKETING, V58, P37 13025 DORNHEIM MA, 2002, AVIATION WEEK SPACE, V157, P17 13026 HITT MA, 2000, J ENG TECHNOL MANAGE, V17, P231 13027 HLUPIC V, 2003, KNOWLEDGE BUSINESS P 13028 HOSKISSON RE, 1999, J MANAGE, V25, P417 13029 HOU JL, 2006, IND MANAGE DATA SYST, V106, P96, DOI 13030 10.1108/02635570610641013 13031 KOH SCL, 2006, IND MANAGE DATA SYST, V106, P439, DOI 13032 10.1108/02635570610661561 13033 LEE SM, 2002, IND MANAGE DATA SYST, V102, P17 13034 LINDORFF D, 2002, CIO INSIGHT 1111 13035 LINDQUIST C, 2003, CIO MAGAZINE 0210 13036 LOKUGE P, 2006, IN PRESS EUROPEAN J 13037 LUBIT R, 2001, ORGAN DYN, V29, P164 13038 MAHONEY JT, 1995, J BUS RES, V33, P91 13039 MALHOTRA Y, 2005, J KNOWLEDGE MANAGEME, V9, P7 13040 MARGULIUS DL, 2002, INFOWORLD 0117 13041 MESO P, 2000, J KNOWLEDGE MANAGEME, V4, P224 13042 MORASH EA, 1996, J BUSINESS LOGISTICS, V17, P1 13043 MOTAXIOTIE K, 2002, IND MANAGEMENT DATA, V10, P165 13044 MYERS MB, 2004, J BUSINESS LOGISTICS, V25, P211 13045 OLAVARRIETA S, 1997, INT J PHYS DISTRIB, V27, P559 13046 OLIVER C, 1997, STRATEGIC MANAGE J, V18, P697 13047 PREECE A, 1999, KNOWL-BASED SYST, V12, P37 13048 REN Z, 2004, AUTOMAT CONSTR, V13, P421, DOI 10.1016/j.autcon.2003.12.002 13049 ROGERS EW, 2001, J HIGH TECHNOLOGY MA, V12, P39 13050 RUMELT RP, 1991, STRATEGIC MANAGE J, V12, P167 13051 SETH A, 1994, J MANAGE STUD, V31, P165 13052 SIEGELE L, 2002, CFO EC 0201 13053 SMIRNOV A, 2004, FUTURE GENER COMP SY, V20, P61, DOI 13054 10.1016/S0167-739X(03)00165-1 13055 SONG XM, 1997, J PROD INNOVAT MANAG, V14, P88 13056 SPEIER C, 1998, KNOWLEDGE PROCESS MA, V5, P76 13057 STEWART TA, 2000, FORTUNE 0529 13058 TRAPPEY AJC, 2004, IND MANAGE DATA SYST, V104, P169, DOI 13059 10.1108/02635570410522143 13060 WANG MH, 2005, KNOWL-BASED SYST, V18, P257, DOI 13061 10.1016/j.knosys.2004.04.012 13062 WONG KY, 2005, IND MANAGE DATA SYST, V105, P261, DOI 13063 10.1108/02635570510590101 13064 NR 44 13065 TC 2 13066 PU ELSEVIER SCIENCE BV 13067 PI AMSTERDAM 13068 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 13069 SN 0950-7051 13070 J9 KNOWL-BASED SYST 13071 JI Knowledge-Based Syst. 13072 PD MAY 13073 PY 2007 13074 VL 20 13075 IS 4 13076 BP 357 13077 EP 372 13078 DI 10.1016/j.knosys.2006.08.004 13079 PG 16 13080 SC Computer Science, Artificial Intelligence 13081 GA 170JC 13082 UT ISI:000246658400005 13083 ER 13084 13085 PT J 13086 AU Wall, B 13087 Jagdev, H 13088 Browne, J 13089 AF Wall, B. 13090 Jagdev, H. 13091 Browne, J. 13092 TI A review of eBusiness and digital business - applications, models and 13093 trends 13094 SO PRODUCTION PLANNING & CONTROL 13095 LA English 13096 DT Review 13097 DE eBusiness applications; eBusiness models; drivers; conceptual model; 13098 eBusiness trends 13099 ID VIRTUAL ENTERPRISE; FUTURE; SYSTEM; PERSPECTIVE; NETWORKS; SUPPORT 13100 AB In this paper the evolution of eBusiness or digital business is 13101 analysed. Firstly, a number of definitions are presented. Digital 13102 business is then analysed in the context of a clear distinction being 13103 drawn between applications and models. Reviews of the enablers and the 13104 drivers of eBusiness are also presented. Some conceptual models for 13105 understanding eBusiness are then reviewed and finally a new revised 13106 model is put forward. This so-called extended SCOR model, developed by 13107 combining ideas from the original Supply Chain Operations Reference 13108 (SCOR) model and Porter's Value Chain model is offered as a mechanism 13109 to map current eBusiness applications and models and may also be used 13110 to position and anticipate future eBusiness initiatives. 13111 C1 Univ Manchester, Manchester M13 9PL, Lancs, England. 13112 Natl Univ Ireland Univ Coll Galway, Galway, Ireland. 13113 RP Jagdev, H, Univ Manchester, Manchester M13 9PL, Lancs, England. 13114 EM HJagdev@manchester.ac.uk 13115 CR *CIMRU, 2002, DEL 8 ROADM DIG BUS, P105 13116 *IBM, GLOSS COMP TERMS 13117 *SUPPL CHAIN COUNC, SUPPL CHAIN OP REF M 13118 ALLEN S, 2001, LOGIST T FOCUS, V3, P29 13119 BROWNE J, 1995, COMPUT IND, V25, P235 13120 CAMARINHAMATOS LM, 2001, FUTURE GENER COMP SY, V17, P1009 13121 CASKEY KR, 2001, PROD PLAN CONTROL, V12, P548 13122 CHANGNON SA, 2001, NAT HAZARDS REV, V2, P113 13123 CHEUNG CF, 2003, EXPERT SYST APPL, V24, P457, DOI 13124 10.1016/S0957-4174(02)00193-8 13125 DAVENPORT TH, 1993, PROCESS INNOVATION 13126 DEROURE D, 2005, P IEEE, V93, P669, DOI 10.1109/JPROC.2004.842781 13127 DESRUELLE P, 2001, TECHNO EC IMPACT E C, P40 13128 DREW W, 2003, J ACAD LIBR, V29, P102 13129 FATT CK, 2002, E COMMERCE NEW WAVE 13130 FENSEL D, 2002, ELECTRON COMMER R A, V1, P113 13131 GEORGAKOPOULOS D, 1999, INFORM SYST, V24, P429 13132 GHIASSI M, 2003, COMPUT IND ENG, V45, P17, DOI 13133 10.1016/S0360-8352(03)00017-2 13134 HUANG BQ, 2002, COMPUT IND, V49, P299 13135 HUANG GQ, 2002, COMPUT IND, V48, P71 13136 HUANG Y, 2003, ELECTRON COMMER R A, V2, P15 13137 HUNT I, 2005, J FOOD ENG, V70, P393, DOI 10.1016/j.jfoodeng.2004.06.031 13138 JACOB B, 2004, DEMAND OPERATING ENV 13139 JAGDEV HS, 2001, PROD PLAN CONTROL, V12, P437 13140 JARVIS J, 2003, COMPUT IND, V51, P211, DOI 10.1016/S0166-3615(03)00037-X 13141 JELASSI T, 2003, EUROPEAN MANAGEMENT, V21, P38 13142 KALAKOTA R, 2001, M E BUSINESS 2 0 ROA 13143 KOSANKE K, 1999, COMPUT IND, V40, P311 13144 KUMANOVICS G, 2003, RHEUMATOL INT, V23, P6, DOI 13145 10.1007/s00296-002-0243-6 13146 LAL K, 2002, RES POLICY, V31, P1199 13147 LEE HL, 2001, E BUSINESS SUPPLY CH 13148 MALHOTRA Y, ENABLING NEXT GENERA 13149 MARTINEZ MT, 2001, INT J PROD ECON, V74, P225 13150 MCNEE WS, 2000, FINANCIAL EXECUTIVES 13151 MERLI G, 2001, INT IMS PROJ FOR MON 13152 METSO J, 2005, WORKSH CONTR ARCH LA 13153 MOORE GE, 1965, ELECTRONICS, V38, P8 13154 PHAN DD, 2003, INFORM MANAGE-AMSTER, V40, P581 13155 PORTER ME, 1985, COMPETITIVE ADVANTAG 13156 RADJOU N, 2002, ADAPTING SUPPLY NETW, P1 13157 RAPPA M, BUSINESS MODELS WEB 13158 ROLSTADAS A, 1995, CONTROL ENG PRACT, V3, P43 13159 SABAN KA, 2001, ELECT MARKETS, V11, P26 13160 SCOTT KV, 2000, P IEEE PROF COMM SOC 13161 SHANKAR V, 2002, J STRATEGIC INF SYST, V11, P325 13162 SHUNK D, 2003, SUPPLY NETWORK OPTIM 13163 SLYWOTZKY AJ, 2000, HOW DIGITAL YOUR BUS 13164 TEAM IRP, 1999, IMTR ROADMAP TECHNOL 13165 THOBEN KD, 2002, ICE 2002 ROM IT 13166 TIMMERS P, 1999, ELECT COMMERCE STRAT 13167 WALLACE SN, 2005, PHYTOCHEM ANALYSIS, V16, P7 13168 WEELE AJ, 2001, POWERPLAY RETAIL HOW 13169 WESELEY MJ, 2001, LOGIST TRANSPORT FOC, V3, P18 13170 ZHANG J, 1998, ARCHITECTURAL APPROA, P186 13171 NR 53 13172 TC 2 13173 PU TAYLOR & FRANCIS LTD 13174 PI ABINGDON 13175 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND 13176 SN 0953-7287 13177 J9 PRODUCTION PLANNING CONTROL 13178 JI Prod. Plan. Control 13179 PY 2007 13180 VL 18 13181 IS 3 13182 BP 239 13183 EP 260 13184 DI 10.1080/09537280601127245 13185 PG 22 13186 SC Engineering, Industrial; Engineering, Manufacturing; Operations 13187 Research & Management Science 13188 GA 155OX 13189 UT ISI:000245588600008 13190 ER 13191 13192 PT J 13193 AU Richardson, SM 13194 Courtney, JF 13195 Haynes, JD 13196 AF Richardson, Sandra M. 13197 Courtney, James F. 13198 Haynes, John D. 13199 TI Theoretical principles for knowledge management system design: 13200 Application to pediatric bipolar disorder 13201 SO DECISION SUPPORT SYSTEMS 13202 LA English 13203 DT Article 13204 DE knowledge management; inquiring systems; critical theory; communicative 13205 action; discourse ethics 13206 ID INFORMATION-SYSTEMS; DECISION-SUPPORT; FOUNDATIONS; PERSPECTIVE; 13207 TECHNOLOGY; PARADIGM; HABERMAS; EXPOSURE; THINKING; FIRM 13208 AB Knowledge management systems (KMS) are systems designed to support 13209 organizational knowledge processes. Knowledge-oriented theories of the 13210 firm are emerging, as theories of KMS design continue to evolve. This 13211 paper adopts Habermas' theory of communicative action and discourse 13212 ethics [Drake, B, Yuthas, K, and Dillard, J F., "It's Only Words - 13213 Impacts on Information Technology on Moral Dialogue', Journal of 13214 Business Ethics 23: 41-59, 2000, Habermas, J., The Theory of 13215 Communicative Action: Reason and the Rationalization of Society," 13216 Beacon Press Books, Boston, MA., 1984, Habermas, J., "Reconciliation 13217 through the Public Use of Reason: Remarks on John Rawls's Political 13218 Liberalism," Journal of Philosophy, Vol. 92, No. 3, March, 1995, 13219 1109-131.], and Churchman's [Churchman, CW., The Design of Inquiring 13220 Systems: Basic Concepts of Systems and Organizations, Basic Books, New 13221 York, NY, 1971.] Singerian inquiring system as kernel theories [Van 13222 Gigch, J.P., "The Paradigm of the Science of Management: In Celebration 13223 of CW. Churchman's 80th Birthday," Interfaces, 25 (2), March - April 13224 1995, 81-88.] on which to base KMS design principles. Specifically, we 13225 build on Churchman's nine requirements for an object to constitute a 13226 system and his Singerian inquiring system, and Habermas' critical 13227 theory to develop the notion of Churchmanian-Habermasian knowledge 13228 management systems (CHKMS) and principles for their design. We define a 13229 CHKMS as a purposeful, ethical and adaptable system that creates 13230 exoteric knowledge (relevant for solving social and managerial 13231 problems) through communicative action, providing a link between 13232 knowledge and action in an organization or community of practice. The 13233 design principles involve a strong emphasis on ethical behavior, the 13234 development of success measures for CHKMS, the need to ensure that the 13235 CHKMS enhances the dignity of humankind, a highly participatory design 13236 process, the desire to unify the designers, the decision makers and 13237 clients, the need to shape CHKMS components in relation to the system 13238 as a whole, and the need for a "guarantee, to validate knowledge 13239 through discursive communication and the "cashing in' of validity 13240 claims. The principles are illustrated by applying them to management 13241 of knowledge concerning pediatric bipolar disorder. The implications of 13242 the design theory for KMS research are discussed. (c) 2005 Elsevier BY. 13243 All rights reserved. 13244 C1 Univ Cent Florida, Management Informat Syst Dept, Orlando, FL 32816 USA. 13245 Univ Memphis, Dept Management Informat Syst, Fogelman Coll Business & Econ, Memphis, TN 38152 USA. 13246 RP Courtney, JF, Univ Cent Florida, Management Informat Syst Dept, 13247 Orlando, FL 32816 USA. 13248 EM srichardson@bus.ucf.edu 13249 jcourtney@bus.ucf.edu 13250 jhaynes@bus.ucf.edu 13251 CR *ACM, 1992, ACM COD ETH PROF CON 13252 ACKOFF RL, 1971, MANAGE SCI, V17, P661 13253 ALAVI M, 2001, MIS QUART, V25, P107 13254 AVISON DE, 1990, MULTIVIEW EXPLORATIO 13255 BEAUCHAMP TL, 2001, PRINCIPLES BIOMEDICA 13256 BELL D, 1973, COMING POSTINDUSTRIA 13257 BENOIT G, 2002, LIBR QUART, V72, P441 13258 BERNER ES, 1994, NEW ENGL J MED, V330, P1792 13259 BERNER ES, 1999, CLIN DECISION SUPPOR 13260 BOLAND RJ, 1994, ORGAN SCI, V5, P456 13261 BOULDING K, 1989, J APPL SYSTEMS ANAL, V16, P1 13262 BROCKLESBY J, 1996, J OPER RES SOC, V47, P741 13263 CARLSON J, 1999, J MANAGEMENT ISSUES, V11, P180 13264 CHAE B, 2005, DECIS SUPPORT SYST, V40, P197, DOI 13265 10.1016/j.dss.2004.02.002 13266 CHECKLAND PB, 1989, HUMAN SYSTEMS MANAGE, V8, P273 13267 CHURCHMAN CW, 1971, DESIGN INQUIRING SYS 13268 CHURCHMAN CW, 2001, INFORM SYST FRONT, V3, P139 13269 COURTNEY J, 1996, P AIS AM C INF SYST, P443 13270 COURTNEY JF, 1998, AUSTR J INFORMATION, V6, P3 13271 COURTNEY JF, 2000, KNOWLEDGE INNOVATION, V1, P132 13272 COURTNEY JF, 2001, DECIS SUPPORT SYST, V31, P17 13273 CROASDELL D, 1998, P 1998 M AM C INF SY 13274 DEJOIE RM, 1991, ETHICAL ISSUES INFOR 13275 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 13276 DILLARD JF, 1991, ACCOUNTING AUDITING, V4, P8 13277 DOBSON PJ, 2001, INFORM SYST FRONT, V3, P199 13278 DRAKE B, 2000, J BUS ETHICS, V23, P41 13279 ELGARAH W, 2002, P HAW INT C SYST SCI 13280 EMMANUEL K, 1998, CLASSICS PHILOS, P820 13281 FEDER BJ, 2003, INT HERALD TRIB 0120 13282 FINDLING RL, 2003, PEDIAT BIPOLAR DISOR 13283 FREEMAN RE, 1984, STRATEGIC MANAGEMENT 13284 HABERMAS J, 1984, THEORY COMMUNICATIVE 13285 HABERMAS J, 1995, J PHILOS, V92, P1109 13286 HALL D, 2003, J INF TECHNOL, V5, P63 13287 HALL DJ, 2001, GLOBAL BUSINESS TREN, P277 13288 HALL DJ, 2001, P HAW INT C SYST SCI 13289 HALL DJ, 2005, DECIS SUPPORT SYST, V39, P445, DOI 13290 10.1016/j.dss.2004.01.005 13291 HAYNES JD, 2000, PERSPECTIVAL THINKIN 13292 HOFFMAN HG, 2004, VIRTUAL REALITY THER 13293 HOLSAPPLE CW, 1987, INFORMATION SOC, V5, P77 13294 HOLSAPPLE CW, 2001, DECIS SUPPORT SYST, V31, P39 13295 HOLSAPPLE CW, 2004, J AM SOC INFORM SCI, V5 13296 HWANG MI, 2000, INFORM RESOURCES MAN, V13, P26 13297 JENNEX M, 1998, P 31 ANN HAW INT C S, V1 13298 JENNEX M, 2002, P 35 ANN HAW INT C S, V1 13299 JENNEX M, 2003, P 36 ANN HAW INT C S, V1 13300 KEEN PGW, 1980, P 1 INT C INF SYST P, P9 13301 KETTNER M, 1993, APPL ETHICS READER 13302 KLEIN HK, 2001, INFORM SYST FRONT, V3, P75 13303 LYYTINEN K, 1988, SCANDINAVIAN J MANAG, V4, P19 13304 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 13305 MARKUS ML, 2002, MIS QUART, V26, P179 13306 MASON R, 1973, MANAGEMENT SCI, V19 13307 MASON RO, 1986, MANAGEMENT INFORM SY, V10 13308 MASON RO, 1995, SAGE SERIES BUSINESS 13309 MITCHELL RK, 1997, ACAD MANAGE REV, V22, P853 13310 MUMFORD E, 1983, DESIGNING HUMAN SYST 13311 NONAKA I, 1994, ORG SCI, V5 13312 NORTH MM, 1996, PRESENCE-TELEOP VIRT, V5, P346 13313 PAPOLOS DF, 2002, BIPOLAR CHILD 13314 PARADICE DB, 1988, DSI P 1988 LAS VEG, P598 13315 PARADICE DB, 1990, INFORM MANAGE, V18, P143 13316 PARADICE DB, 1991, J BUS ETHICS, V10, P1 13317 POWER M, 1996, ACCOUNT ORG SOC, V21, P441 13318 RICHARDSON SM, 1999, P 1999 M AM C INF SY 13319 RICHARDSON SM, 2001, INFORM SYST FRONT, V3, P49 13320 RITTEL HWJ, 1973, POLICY SCI, V4, P155 13321 RIVA G, 1999, CYBERPSYCHOL BEHAV, V2, P77 13322 RIZZO AA, 2004, ENTERTAINMENT CO JUN, P87 13323 ROTHBAUM BO, 1995, AM J PSYCHIAT, V152, P626 13324 ROTHBAUM BO, 1999, J TRAUMA STRESS, V12, P263 13325 RUBENSTEINMONTANO B, 2001, DECIS SUPPORT SYST, V31, P5 13326 SANDERS GL, 1985, MIS QUART, V9, P77 13327 SPENDER JC, 1996, STRATEGIC MANAGE J, V17, P45 13328 SPINELLO RA, 1995, ETHICAL ASPECTS INFO 13329 SWANSON EB, 1994, INTERFACES, V24, P54 13330 TOFFLER A, 1990, POWER SHIFT KNOWLEDG 13331 TSOUKAS H, 1996, STRATEGIC MANAGE J, V17, P11 13332 UDAS K, 1996, J BUS ETHICS, V15, P721 13333 VANGIGCH JP, 1995, INTERFACES, V25, P81 13334 VESSEY I, 2002, J MANAGE INFORM SYST, V19, P129 13335 WALLS JG, 1992, INFORMATION SYSTEMS, V3, P36 13336 NR 83 13337 TC 2 13338 PU ELSEVIER SCIENCE BV 13339 PI AMSTERDAM 13340 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 13341 SN 0167-9236 13342 J9 DECIS SUPPORT SYST 13343 JI Decis. Support Syst. 13344 PD DEC 13345 PY 2006 13346 VL 42 13347 IS 3 13348 BP 1321 13349 EP 1337 13350 DI 10.1016/j.dss.2005.11.001 13351 PG 17 13352 SC Computer Science, Artificial Intelligence; Computer Science, 13353 Information Systems; Operations Research & Management Science 13354 GA 109KL 13355 UT ISI:000242306600006 13356 ER 13357 13358 PT J 13359 AU Jain, P 13360 TI Empowering Africa's development using ICT in a knowledge management 13361 approach 13362 SO ELECTRONIC LIBRARY 13363 LA English 13364 DT Article 13365 DE knowledge management; Africa; communication technologies; human 13366 capital; developing countries; Botswana 13367 AB Purpose - The purpose of the paper is to explore the role of 13368 information and communication technology (ICT) using a knowledge 13369 management (I M) approach. The knowledge in the context of this paper 13370 refers to indigenous knowledge. 13371 Design/methodology/approach - The paper is based on a literature 13372 review. Findings - The discussion suggests that, in spite of various 13373 infrastructural limitations in Africa, KM applications can still play a 13374 vital role in indigenous knowledge management and consequently 13375 empowering Africa's development. 13376 Research limitations/implications - The major hindrance is the fact 13377 that Africa has thus far achieved little on its own; rather it has been 13378 emulating the progress made in the developed world. Because of this, 13379 there is a scarcity of in-depth knowledge related to an African 13380 context. In truth, some areas in which ICT has the potential to change, 13381 pertaining to the economy and society, have not been observed in any 13382 way. More research is required to identify specific needs of a country. 13383 Practical implications - The paper supposes that in spite of all these 13384 variations and implications KM can be adapted for indigenous knowledge. 13385 The paper contributes in terms of the literature review to showing how 13386 tacit knowledge can be managed using ICT. It can be useful for the 13387 researchers and knowledge workers. Recommendations are made concerning 13388 what needs to be done to improve ICT conditions in Africa such as: ICT 13389 policy formulation; literacy programs; legal and regulatory framework; 13390 manpower training; and empowerment of local people. 13391 Originality/value - Little has been done in Africa to explore the 13392 potential of using ICT as a mechanism with a knowledge management 13393 approach, in the thrust of Africa's development. This paper proposes 13394 how it is possible to use ICT to manage and disseminate indigenous 13395 knowledge. 13396 C1 Univ Botswana, Gaborone, Botswana. 13397 RP Jain, P, Univ Botswana, Private Bag 0022, Gaborone, Botswana. 13398 EM jainp@mopipi.ub.bw 13399 CR *AFR INT CONN, 2002, CURR STAT INT AFR 13400 *AISI, 2003, AFR INF SOC IN 13401 *AMIND, 2003, IK E AFR PLAYS KEY R 13402 *APIN, 2004, AS PAC INF NETW 13403 *BANGL COMP COUNC, 2002, NAT INF COMM TECHN I 13404 *CIDA, 2004, HDB CIDA PROJ PLANN 13405 *GIPI, 2003, UNITAR INTEL SEM 27 13406 *ILI, 2003, 1 M U TECHN LIT BAS 13407 *IPGRI, 2001, PLANT GEN RES AS PAC 13408 *NUA, 2003, INT SURV 13409 *UN MOST CIRAN DAT, 2004, BEST PRACT IND KNOWL 13410 ARORA R, 2002, J KNOWLEDGE MANAGEME, V6, P240 13411 BATCHER S, 2002, INASP NEWSLETTER 13412 BATT GD, 2001, J KNOWLEDGE MANAGEME, V5, P58 13413 EMADI M, 1998, INDIGENOUS KNOWLEDGE 13414 GRENIER L, 1998, WORKING INDIGENOUS K 13415 HALSEY WD, 1986, COLLIERS DICT 13416 JAIN P, 2002, MALAYSIAN J LIB INFO, V7, P77 13417 JUNNARKAR B, 1997, J KNOWLEDGE MANAGEME, V1, P142 13418 LANG JC, 2001, J KNOWLEDGE MANAGEME, V5, P43 13419 LEONARD D, 1998, CALIF MANAGE REV, V40, P112 13420 MALHOTRA Y, 1999, CIO ENTERPRISE 0915 13421 MESO P, 2000, J KNOWLEDGE MANAGEME, V4, P224 13422 MURTY KS, 2002, ROLE HR I KNOWLEDGE 13423 MUTULA S, 2003, SCECSAL 15 C 15 19 A 13424 NGUBANE B, 2003, COMMUNICATION 13425 NICHOLAS D, 2000, ASLIB IMI 13426 NONAKA I, 1995, KNOWLEDGE CREATING C 13427 OBRIEN AJ, 1993, MANAGEMENT INFORM SY 13428 PRYTHERCH R, 2000, HARRODS LIB GLOSSARY 13429 QUEK P, 2001, PLANT GENETIC RESOUR 13430 ROSENBERG M, 2002, 7 MYTHS KNOWLEDGE MA 13431 ROY L, 2003, ELECTRON LIBR, V21, P411, DOI 10.1108/02640470310501412 13432 RUTHERFORD E, 2001, CIO ONLINE QUICK POL 13433 SKYRME DJ, 2001, INFORM MANAGEMENT KN 13434 SMITH AD, 2002, J KNOWLEDGE MANAGEME, V6, P250 13435 TRIPATHI N, 2004, ELECT J INFORM SYSTE, V17, P1 13436 YAHYA S, 2002, J KNOWLEDGE MANAGEME, V5, P457 13437 NR 38 13438 TC 2 13439 PU EMERALD GROUP PUBLISHING LIMITED 13440 PI BRADFORD 13441 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 13442 SN 0264-0473 13443 J9 ELECTRON LIBR 13444 JI Electron. Libr. 13445 PY 2006 13446 VL 24 13447 IS 1 13448 BP 51 13449 EP 67 13450 DI 10.1108/02640470610649245 13451 PG 17 13452 SC Information Science & Library Science 13453 GA 033QU 13454 UT ISI:000236864700005 13455 ER 13456 13457 PT J 13458 AU Jih, WJK 13459 Helms, MM 13460 Mayo, DT 13461 TI Effects of knowledge management on electronic commerce: An exploratory 13462 study in Taiwan 13463 SO JOURNAL OF GLOBAL INFORMATION MANAGEMENT 13464 LA English 13465 DT Article 13466 DE competitive advantage; electronic commerce; global; information 13467 technology; knowledge management 13468 ID E-BUSINESS; COMMUNITIES; TECHNOLOGY; INNOVATION; ONLINE 13469 AB The Internet-enabled e-commerce field provides capabilities for firms 13470 in all sectors to reach global buyers and suppliers. Knowledge 13471 management provides frameworks, to manage intellectual capital as a 13472 valuable organizational and strategic resource. Current literature on 13473 e-commerce and knowledge management primarily emphasizes the benefit of 13474 knowledge management for innovative e-commerce operations. Do knowledge 13475 management practices significantly benefit electronic commerce? If so, 13476 does the relationship work in the other direction? Does a firm 13477 e-commerce applications significantly benefit knowledge management 13478 practices, as well? To test these exploratory propositions, empirical 13479 data were collected from companies in a variety of industries in 13480 Taiwan, a country emphasizing e-commerce initiatives. The results 13481 revealed significant relationships between the way businesses implement 13482 electronic commerce projects and how they experiment with knowledge 13483 management concepts, as well as interesting benefits and difficulties 13484 it? implementation. These relationships were found to operate in both 13485 directions, offering reinforcing effects as well as connections. 13486 C1 Middle Tennessee State Univ, Jennings A Jones Coll Business, Murfreesboro, TN 37132 USA. 13487 RP Jih, WJK, Middle Tennessee State Univ, Jennings A Jones Coll Business, 13488 Murfreesboro, TN 37132 USA. 13489 CR AHADI HR, 2004, INFORM RESOURCES MAN, V17, P1 13490 AHN JH, 2004, DECIS SUPPORT SYST, V36, P403, DOI 13491 10.1016/S0167-9236(03)00029-0 13492 ALVESSON M, 2004, KNOWLEDGE WORK KNOWL 13493 BAKHRU A, 2004, J INTELLECTUAL CAPIT, V5, P326 13494 BARUA A, 2001, SLOAN MANAGE REV, V43, P36 13495 BLOSCH M, 2000, KNOWLEDGE PROCESS MA, V7, P265 13496 BOSE R, 2003, KNOWLEDGE PROCESS MA, V10, P3 13497 BRADSHER K, 2004, NY TIMES 1213, C7 13498 BRAND A, 1998, J KNOWLEDGE MANAGEME, V2, P17 13499 BUHALIS D, 2004, TOURISM HOSP RES, V5, P103 13500 CASTANHO MARB, 2004, J BIOL EDUC, V38, P85 13501 CHILD PN, 2002, MCKINSEY Q, V3 13502 DAVENPORT TH, 2000, WORKING KNOWLEDGE OR 13503 DIAKOULAKIS IE, 2004, J KNOWLEDGE MANAGEME, V8, P32 13504 FAHEY L, 2001, IBM SYST J, V40, P889 13505 FEENEY A, 2001, SLOAN MANAGE REV, V42, P41 13506 FINGAR P, 2001, DEATH E BIRTH REAL N 13507 GARBI E, 2002, J BUSINESS STRATEGIE, V19, P1 13508 GERSTLBERGER W, 2004, TECHNOVATION, V24, P749, DOI 13509 10.1016/S0166-4972(02)00152-9 13510 GREEN A, 2005, J INTELLECTUAL CAPIT, V6, P43 13511 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 13512 HOFFMAN DL, 1997, INFORMATION SOC, V13, P43 13513 HOGUE F, 2000, E ENTERPRISE BUSINES 13514 HOLSAPPLE CW, 2000, KNOWLEDGE PROCESS MA, V7, P151 13515 HOLSAPPLE CW, 2004, HDB KNOWLEDGE MANAGE 13516 HOLSAPPLE CW, 2004, J AM SOC INF SCI TEC, V55, P593 13517 HUOSONG X, 2003, J KNOWLEDGE MANAGEME, V7, P96 13518 JARVENPAA SL, 1997, INT J ELECTRON COMM, V1, P59 13519 JIH WJK, 2002, J COMPUTER INFORM SY, P56 13520 KALAKOT R, 1996, ELECT COMMERCE MANAG 13521 KALAKOT R, 1996, FRONTIERS EC 13522 KANKANHALLI A, 2003, COMMUN ACM, V46, P69 13523 KEENEY RL, 1999, MANAGE SCI, V45, P533 13524 KIM WC, 1999, SLOAN MANAGE REV, V40, P41 13525 KOCH H, 2002, INFORMATION RESOURCE, V15, P13 13526 KOCHAREKAR R, 2001, INFORMATION SYST SPR, P30 13527 LEE HL, 2001, SLOAN MANAGE REV, V42, P54 13528 LESEURE MJ, 2004, J KNOWLEDGE MANAGEME, V8, P103 13529 MAHADEVAN B, 2000, CALIF MANAGE REV, V42, P55 13530 MALHOTRA Y, 2000, EXECUTIVES J, V16, P5 13531 MARR B, 2004, BUSINESS PROCESS MAN, V10, P551 13532 MATAXIOTIS K, 2004, INT J COMPUTER APPL, V19, P101 13533 MUDAMBI R, 2004, J INT BUS STUD, V35, P385, DOI 13534 10.1057/palgrave.jibs.8400093 13535 PAN SL, 1998, J KNOWLEDGE MANAGEME, V2, P55 13536 PIRIS L, 2004, INT J INFORM MANAGE, V24, P489, DOI 13537 10.1016/j.ijinfomgt.2004.08.008 13538 PLESSIS M, 2004, INT J INFORM MANAGEM, V24, P73 13539 PORTER M, 2001, HARVARD BUSINESS MAR, P63 13540 PRUSAK L, 1998, CALIFORNIA MANAGEMEN, V40, P265 13541 RAHMAN B, 2004, J AM ACAD BUSINESS, V4, P300 13542 ROWLEY JE, 2002, QUALITATIVE MARKET R, V5, P268 13543 SALAZAR A, 2003, INFORM TECHNOLOGY MA, V2, P289 13544 SAMIOTIS K, 2003, KNOWLEDGE PROCESS MA, V10, P175 13545 SAVARY M, 1999, CALIFORNIA MANAGEMEN, V41, P41 13546 SINGH N, 2004, MULTINATIONAL BUSINE, V12, P69 13547 SOLIMAN F, 2001, INT J OPER PROD MAN, V21, P538 13548 SOO C, 2002, CALIF MANAGE REV, V44, P129 13549 SPIEGLER I, 2003, INFORM MANAGE-AMSTER, V40, P533 13550 SRINIVASAN R, 2002, J MARKETING, V66, P47 13551 STANKOSKY M, 2004, KM WORLD, V13, P1 13552 STORCK J, 2000, SLOAN MANAGE REV, V41, P63 13553 TANG F, 2000, TAIWAN BECOME KNOWLE 13554 TIGRE PB, 2004, ELECT MARKETS, V14, P36 13555 TRETHEWEY A, 2001, MANAGEMENT COMMUNICA, V14, P619 13556 TURBAN E, 2000, EC MANAGERIAL PERSPE 13557 TURBAN E, 2005, DECISION SUPPORT SYS 13558 WANG LK, 2005, J AM ACAD BUSINESS, V6, P143 13559 WANG SH, 2004, INFORM MANAGE-AMSTER, V41, P445, DOI 13560 10.1016/S0378-7206(03)00083-1 13561 WARKENTIN M, 2000, J ELECT COMMERCE RES, V1, P1 13562 WENGER E, 2004, IVEY BUSINESS J ONLI 13563 WIGAND RT, 1997, INFORMATION SOC, V13, P1 13564 WIIG KM, 1994, KM CENTRAL MANAGEMEN 13565 WIIG KM, 1995, KM METHODS PRACTICAL 13566 WILLIAMS RL, 2000, SLOAN MANAGE REV, V41, P81 13567 WOLFINBARGER M, COMQ DIMENSIONALIZIN 13568 WOLFINBARGER M, 2001, CALIF MANAGE REV, V43, P34 13569 WOODS E, 2004, KM WORLD, V13, P12 13570 ZACK MH, 1999, CALIFORNIA MANAGEMEN, V41, P25 13571 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 13572 NR 78 13573 TC 2 13574 PU IDEA GROUP PUBLISHING 13575 PI HERSHEY 13576 PA 701 E CHOCOLATE AVE, STE 200, HERSHEY, PA 17033-1240 USA 13577 SN 1062-7375 13578 J9 J GLOB INF MANAG 13579 JI J. Glob. Inf. Manag. 13580 PD OCT-DEC 13581 PY 2005 13582 VL 13 13583 IS 4 13584 BP 1 13585 EP 24 13586 PG 24 13587 SC Information Science & Library Science 13588 GA 011XT 13589 UT ISI:000235302800002 13590 ER 13591 13592 PT J 13593 AU Yoon, YK 13594 Im, KS 13595 TI An evaluation system for IT outsourcing customer satisfaction using the 13596 analytic hierarchy process 13597 SO JOURNAL OF GLOBAL INFORMATION MANAGEMENT 13598 LA English 13599 DT Article 13600 DE AHP; customer satisfaction; customer satisfaction evaluation system; IT 13601 outsourcing 13602 ID INFORMATION-SYSTEMS; USER SATISFACTION; SERVICE QUALITY; DECISION; 13603 CAPABILITIES; MANAGEMENT; ALLIANCE; SCALE; MODEL; AHP 13604 AB Many companies recently have beet? choosing information technology (IT) 13605 outsourcing in response to complicated information systems and various 13606 internal requirements. In order to monitor and maintain a high quality 13607 of IT outsourcing vendors' services, it is necessary to develop a 13608 system to evaluate IT outsourcing customer satisfaction. The system can 13609 be used as a tool for choosing IT outsourcing providers. Through the 13610 literature reviews and expert interviews, we propose the evaluation 13611 system of the IT outsourcing customer satisfaction. Using ATIP 13612 (analytic hierarchy process) technique, attributes associated with 13613 customer satisfaction in IT outsourcing environments are then rated in 13614 terms of their importance. The customer satisfaction evaluation system 13615 is applied to IT outsourcing service receivers in Korea to demonstrate 13616 its practical implications. 13617 C1 Yonsei Univ, Seoul 120749, South Korea. 13618 RP Yoon, YK, Yonsei Univ, Seoul 120749, South Korea. 13619 CR *ISO IEC, 1998, 15504 ISOIEC 13620 ABUBAKAR B, 2001, CUSTOMER SATISFACTIO 13621 BAILEY J, 1983, MANAGE SCI, V25, P530 13622 BAROUDI JJ, 1988, J MANAGEMENT INFORM, V4, P513 13623 BENNETT C, 1999, INFORM SYSTEMS FRONT, V2, P195 13624 BROADBENT M, 1996, P 17 INT C INF SYST, P176 13625 BYRD TA, 2000, J MANAGE INFORM SYST, V17, P167 13626 CHAN AHS, 2004, IND MANAGE DATA SYST, V104, P430, DOI 13627 10.1108/02635570410537516 13628 CHEON MJ, 1995, J INFORM TECHNOL, V10, P209 13629 CHIEN TK, 2002, IND MANAGE DATA SYST, V102, P252, DOI 13630 10.1108/02635570210428285 13631 CHIEN TK, 2003, IND MANAGE DATA SYST, V103, P253, DOI 13632 10.1108/02635570310470647 13633 CHO HM, 2000, EMPIRICAL STUDY IT O 13634 CRONIN JJ, 1992, J MARKETING, V56, P55 13635 DOLL WJ, 1988, MIS QUART, V12, P259 13636 FRANK N, 1999, IT SERVICE CAPABILIT 13637 GALLIVAN MJ, 1999, P 32 HAW INT C SYST 13638 GARTNER, 2000, STRATEGIC ANAL REPOR 13639 GELBSTEIN E, 2002, ENCY INFORM SYSTEMS, P428 13640 GROVER V, 1996, J MANAGEMENT INFORMA, V12, P89 13641 HAFEEZ K, 2002, INT J PROD ECON, V76, P39 13642 IGBARIA M, 1990, INFORM MANAGE, V19, P73 13643 IRELAND RD, 2002, J MANAGE, V28, P413 13644 IVES B, 1983, COMMUN ACM, V26, P785 13645 IVES B, 1984, MANAGE SCI, V30, P586 13646 KERN T, 2001, P 34 HAW INT C SYST 13647 KERN T, 2002, J STRATEGIC INF SYST, V11, P153 13648 KETLER K, 1993, INT J INFORM MANAGE, V13, P449 13649 KETTINGER WJ, 1997, MIS Q 13650 KHALFAN A, 2002, LOGISTICS INFORM MAN, V15, P212 13651 KING WR, 2000, INFORM MANAGE, V37, P323 13652 LACITY MC, 1993, INFORM SYSTEMS OUTSO 13653 LACITY MC, 2001, GLOBAL INFORM TECHNO 13654 LEE GH, 2003, TIL SERVICE DESK SER 13655 LEE JN, 1997, J STRATEGIC INF SYST, V6, P203 13656 LEEM CS, 2004, IND MANAGE DATA SYST, V104, P347, DOI 13657 10.1108/02635570410530757 13658 LOH L, 1992, INFORMATION SYSTEMS, V3, P334 13659 MCFARLAN FW, 1995, SLOAN MANAGE REV, V36, P9 13660 MEANS G, 2000, META CAPITALISM E BU 13661 NAM K, 1996, COMMUN ACM, V39, P36 13662 NGAI EWT, 2003, INFORM MANAGE-AMSTER, V40, P233 13663 PALVIA PC, 1995, INFORM MANAGE, V29, P265 13664 PARASURAMAN A, 1988, J RETAILING, V64, P12 13665 PARKER A, 2001, JUSTIFYING EXSOURCED 13666 PAULK MC, 1991, CMUSEI91TR24 13667 PAULK MC, 1992, CMUSEI92TR25 13668 PAULK MC, 1993, CMUSEI93TR2J 13669 PITT LF, 1995, MIS Q 13670 PITT LF, 1997, MIS Q 13671 QUINN JB, 1999, SLOAN MANAGE REV, V40, P9 13672 ROLD CD, 2001, 5 DIMENSIONS STRATEG 13673 ROSS S, 1973, AM ECON REV, V63, P134 13674 ROY V, 2000, P 33 HAW INT C SYST 13675 RUSHTON PJ, 2000, P 5 INT C FACT 2000, P251 13676 SAATY TL, 1990, EUR J OPER RES, V48, P9 13677 SATTY TL, 1994, INTERFACES, V24, P19 13678 SENGUPTA K, 1997, IEEE T ENG MANAGE, V44, P414 13679 STRATMAN JK, 2002, DECISION SCI, V33, P601 13680 SUN SY, 2002, P 35 HAW INT C SYST 13681 SZYMANSKI DM, 2001, J ACAD MARKET SCI, V29, P16 13682 TERDIMAN R, 2000, APPL SOURCING APPL S 13683 UDO GG, 2000, IND MANAGE DATA SYST, V100, P421 13684 VINING A, 1999, EUROPEAN MANAGEMENT, V17, P645 13685 WILLCOCKS L, 1995, EUROPEAN MANAGEMENT, V13, P67 13686 WONG A, 2000, TOTAL QUAL MANAGE, V11, S826 13687 YANG CA, 2000, INT J INFORM MANAGE, V20, P225 13688 YEO MK, 2004, ENTRUE J, V3, P1 13689 YOON SC, 2004, ENTRUE J, V3, P75 13690 YOUNG A, 2001, FUTURE OUTSOURCING 13691 NR 68 13692 TC 2 13693 PU IDEA GROUP PUBLISHING 13694 PI HERSHEY 13695 PA 701 E CHOCOLATE AVE, STE 200, HERSHEY, PA 17033-1240 USA 13696 SN 1062-7375 13697 J9 J GLOB INF MANAG 13698 JI J. Glob. Inf. Manag. 13699 PD OCT-DEC 13700 PY 2005 13701 VL 13 13702 IS 4 13703 BP 55 13704 EP 78 13705 PG 24 13706 SC Information Science & Library Science 13707 GA 011XT 13708 UT ISI:000235302800004 13709 ER 13710 13711 PT J 13712 AU Berawi, MA 13713 Woodhead, RM 13714 TI Application of knowledge management in production management 13715 SO HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING 13716 LA English 13717 DT Article 13718 AB Knowledge Management (KM) addresses the critical issues of 13719 organizational adoption, survival, and competence in the face of an 13720 increasingly changing environment. Knowledge management embodies 13721 organizational processes that seek a synergistic combination of the 13722 data and information processing capabilities of information and 13723 communication technologies (ICT), and the creative and innovative 13724 capacity of human beings. Knowledge is rapidly becoming the most 13725 important asset of virtually all organizations. Manufacturing is no 13726 exception. The ability to manage and exploit knowledge will be the main 13727 source of competitive advantage for the manufacturing industry of the 13728 future. In that role, knowledge management will improve production 13729 management and avoid or minimize losses and weakness that usually come 13730 from poor performance as well as increase the competitive level of the 13731 company and its ability to survive in the global marketplace. 13732 In this article, we are concerned with the improvement of production 13733 management theory, in the manufacturing context, through the 13734 application of some core principles. The best production practices 13735 worldwide have a common core. The cores principles investigated are the 13736 reduction of cycle time, reduction of variability, increase in 13737 transparency, and build of continuous improvement into the process. The 13738 fundamental rationale underlying these principles is the concept of 13739 flow, where production is seen as composed of waiting, transporting, 13740 inspecting, and transformation (processing) activities. According to 13741 this concept, transformation activities are the only ones that actually 13742 add value. Hence, all other activities should be reduced or eliminated 13743 from the flow while increasing the efficiency of transformation 13744 activities. 13745 We develop a knowledge management perspective in production management 13746 appropriate for the manufacturing industry. It is anticipated to serve 13747 as a foundation for wider applications of knowledge management in other 13748 sectors of the manufacturing industry. We also argue for more than 13749 simply gathering data to be utilized and managed in the form of tacit 13750 and explicit knowledge. (c) 2005 Wiley Periodicals, Inc. 13751 C1 Oxford Brookes Univ, Dept Mech Engn, Oxford OX3 0BP, England. 13752 Oxford Brookes Univ, Dept Real Estate & Construct, Oxford OX3 0BP, England. 13753 RP Berawi, MA, Oxford Brookes Univ, Dept Mech Engn, Oxford OX3 0BP, 13754 England. 13755 EM maberawi@brookes.ac.uk 13756 CR ABDULRAHMAN H, 2002, CONTRACT MANAGEMENT, V42, P10 13757 BERAWI M, 2004, INT J QUALITY RELIAB, V21, P425 13758 BERAWI MA, 2004, 44 SOC AM VAL ENG SA 13759 BHATT GD, 2000, J KNOWLEDGE MANAGEME, V4, P15 13760 BROWNE J, 1995, COMPUT IND, V25, P235 13761 DOSSANTOS A, 1999, THESIS U SALFORD UK 13762 HILL TJ, 1992, MANUFACTURING STRATE 13763 KOSKELA L, 1992, 72 STANF U DEP CIV E 13764 LILLRANK P, 1995, ORGAN STUD, V16, P971 13765 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT 13766 NONAKA I, 1995, KNOWLEDGE CREATING C 13767 NONAKA I, 2001, MANAGING IND KNOWLED 13768 ROSE D, 1988, KAW 98 11 WORKSH KNO 13769 TEECE DJ, 2000, MANAGING INTELLECTUA 13770 VANENGERS TV, 1995, INT S MAN IND CORP K 13771 WOOD GH, 2004, AN LIT ESPAN CONTEMP, V29, P333 13772 WOODHEAD R, 2002, ACHIEVING RESULTS CR 13773 WOODHEAD RM, 2001, VALUE MANAGEMENT IMP 13774 WOODHEAD RM, 2004, 44 SOC AM VAL ENV SA 13775 NR 19 13776 TC 2 13777 PU JOHN WILEY & SONS INC 13778 PI HOBOKEN 13779 PA 111 RIVER ST, HOBOKEN, NJ 07030 USA 13780 SN 1090-8471 13781 J9 HUM FACTORS ERGON MANUF 13782 JI Hum. Factors Ergon. Manuf. 13783 PD SUM 13784 PY 2005 13785 VL 15 13786 IS 3 13787 BP 249 13788 EP 257 13789 PG 9 13790 SC Engineering, Manufacturing; Ergonomics 13791 GA 934BV 13792 UT ISI:000229682800001 13793 ER 13794 13795 PT J 13796 AU Haynes, P 13797 TI New development: The demystification of knowledge management for public 13798 services 13799 SO PUBLIC MONEY & MANAGEMENT 13800 LA English 13801 DT Article 13802 AB The public sector should be cautious about the use of classical and 13803 technological approaches to knowledge management. There is a need to 13804 face the power struggles and organizational politics associated with 13805 knowledge growth and dissemination. Knowledge management should promote 13806 the high value of team-based professional work and the desire to retain 13807 such staff through a collaborative environment. 13808 C1 Univ Brighton, Sch Appl Social Sci, Hlth & Social Policy Res Ctr, Brighton BN2 4AT, E Sussex, England. 13809 RP Haynes, P, Univ Brighton, Sch Appl Social Sci, Hlth & Social Policy Res 13810 Ctr, Brighton BN2 4AT, E Sussex, England. 13811 CR *AUD COMM, 2002, RECR RET PUBL SERV 13812 CLARKE J, 1997, MANAGERIAL STATE 13813 DAVENPORT TH, 2000, WORKING KNOWLEDGE OR 13814 DRUCKER P, 1989, NEW REALITIES GOVT P 13815 DYER C, 2003, GUARDIAN 0612 13816 FOWLER A, 2003, INT J SERV IND MANAG, V14, P254, DOI 13817 10.1108/09564230310478828 13818 GAMBLE PR, 2001, KNOWLEDGE MANAGEMENT 13819 GLADSTONE B, 2000, KNOW HOW KNOWLEDGE 13820 GORMAN GE, 2004, LIB MANAGEMENT I APR 13821 GROFF TR, 2003, INTRO KNOWLEDGE MANA 13822 GUTHRIE J, 2001, J INTELLECTUAL CAPIT, V2, P27 13823 HANSEN M, 1999, HARVARD BUS REV, V77, P2 13824 HAYNES P, 2003, MANAGING COMPLEXITY 13825 HUGHES O, 2003, PUBLIC ADM PUBLIC MA 13826 HUMPHREYS C, 2003, RES POLICY PLANNING, V21, P11 13827 KWOK JSH, 2004, J KNOWLEDGE MANAGEME, V8, P94 13828 LLOYD T, 1987, MANAGING KNOWHOW ADD 13829 MALHOTRA Y, 2002, HDB KNOWLEDGE MANAGE 13830 MASON D, 2003, J KNOWLEDGE MANAGEME, V7, P38 13831 NONAKA I, 1995, KNOWLEDGE CREATING C 13832 POLLITT C, 1990, MANAGERIALISM PUBLIC 13833 ROWLEY J, 2000, INT J ED MANAGEMENT, V14, P325 13834 SMITH JA, 2000, J HYDROMETEOROL, V1, P5 13835 STACEY RD, 2001, COMPLEX RESPONSIVE P 13836 STYHRE A, 2003, J KNOWLEDGE MANAGEME, V7, P32 13837 SVEIBY KE, 1989, INVISIBLE BALANCE SH 13838 SVEIBY KE, 1997, NEW ORG WEALTH MANAG 13839 SWAN J, 1999, J KNOWLEDGE MANAGEME, V3, P262 13840 SYEDIKHSAN SOS, 2004, J KNOWLEDGE MANAGEME, V8, P95 13841 TURBAN E, 2002, INFORMATION TECHNOLO 13842 WEBB SA, 2001, BRIT J SOC WORK, V31, P57 13843 WILSON TD, 2002, INFORM RES, V8, P1 13844 NR 32 13845 TC 2 13846 PU BLACKWELL PUBL LTD 13847 PI OXFORD 13848 PA 108 COWLEY RD, OXFORD OX4 1JF, OXON, ENGLAND 13849 SN 0954-0962 13850 J9 PUBLIC MONEY MANAGE 13851 JI Public Money Manage. 13852 PD APR 13853 PY 2005 13854 VL 25 13855 IS 2 13856 BP 131 13857 EP 135 13858 PG 5 13859 SC Public Administration 13860 GA 917WU 13861 UT ISI:000228500700010 13862 ER 13863 13864 PT J 13865 AU Park, JY 13866 Kim, JS 13867 TI The impact of IS sourcing type on service quality and maintenance 13868 efforts 13869 SO INFORMATION & MANAGEMENT 13870 LA English 13871 DT Article 13872 DE outsourced system; insourced system; service quality; system type; DSS; 13873 TPS; maintenance efforts 13874 ID INFORMATION-SYSTEMS; SOFTWARE MAINTENANCE; COMPLEXITY; CONTRACT; WORK 13875 AB The purpose of our work was to examine the effectiveness of information 13876 system sourcing from the perspective of service quality and maintenance 13877 efforts. We empirically found that there were significant differences 13878 in service quality, but not in maintenance efforts, between insourced 13879 and outsourced systems. We also found that the level of service quality 13880 and maintenance efforts across system sourcing types varied as a system 13881 grew older. Our results suggested that outsourcing may not always be 13882 the correct choice for reducing costs and increasing efficiency over 13883 the long term. This work also considered the effect of issues like 13884 productivity gains from a reduced need for system maintenance and the 13885 cost savings achieved by choosing sourcing options wisely. (C) 2003 13886 Elsevier B.V. All rights reserved. 13887 C1 Yonsei Univ, Sch Business, Seoul 120749, South Korea. 13888 RP Park, JY, Yonsei Univ, Sch Business, 134 ShinChon Dong, Seoul 120749, 13889 South Korea. 13890 EM jypark@base.yonsei.ac.kr 13891 CR ABRAN A, 1995, P INT C SYST MAINT, P286 13892 AN JM, 2001, INFORMATION IND MAY, P56 13893 ANG S, 1998, P 31 HAW INT C SYST, V6, P635 13894 ANG S, 2001, MIS QUART, V25, P321 13895 AUBERT BA, 1998, P 31 HAW INT C SYST, V6, P685 13896 BANKER RD, 1993, COMMUN ACM, V36, P81 13897 BANKER RD, 1998, MANAGE SCI, V44, P433 13898 BANKER RD, 2000, INFORM SYST RES, V11, P219 13899 BARTHELEMY J, 2001, MIT SLOAN MANAGE SPR, P60 13900 BENKO C, 1992, J SYST MANAGE, V43, P32 13901 DEKLEVA SM, 1992, MIS QUART, V16, P355 13902 EARL MJ, 1996, SLOAN MANAGE REV, V37, P26 13903 HIRSCHHEIM R, 2000, COMMUN ACM, V43, P99 13904 HOROWITZ AS, 1999, COMPUTERWORLD 0510 13905 HULSE C, 1999, P INT C ACM SIGADA, P101 13906 KETLER K, 1999, COMMUN ACM, V42, P182 13907 KETTINGER WJ, 1997, MIS QUART, V21, P223 13908 KING WR, 2000, INFORM MANAGE, V37, P323 13909 LACITY MC, 1993, INFORMATION SYSTEMS 13910 LACITY MC, 1993, SLOAN MANAGE REV, V35, P73 13911 LACITY MC, 1996, SLOAN MANAGE REV, V37, P13 13912 LACITY MC, 1998, P 31 HAW INT C SYST, V6, P644 13913 LEE JN, 2002, P KMIS, P483 13914 LIENTZ BP, 1978, COMMUN ACM, V21, P466 13915 LOH L, 1992, J MANAGEMENT INFORMA, V9, P7 13916 MARTIN J, 1983, SOFTWARE MAINTENANCE 13917 NIESSINK F, 2000, J SOFTW MAINT-RES PR, V12, P103 13918 NOSEK JT, 1990, J SOFTWARE MAINTENAN, V2, P157 13919 PALVIA PC, 1995, INFORM MANAGE, V29, P265 13920 PARASURAMAN A, 1994, J MARKETING, V58, P111 13921 PEARCE JL, 1993, ACAD MANAGE J, V36, P1082 13922 PITT LF, 1995, MIS QUART, V19, P173 13923 ROCHESTER JH, 1995, IEEE INT, P77 13924 SEKHRI L, 1991, P C SOFTW MAINT, P52 13925 SENN JA, 1999, P 32 HAW INT C SYST, P1 13926 SLAUGHTER SA, 1996, COMMUN ACM, V39, P47 13927 SLAUGHTER SA, 1996, P INT C SOFTW MAINT, P197 13928 SMITH MA, 1998, J MANAGEMENT INFORMA, V15, P61 13929 SWANSON E, 1999, C MAINT NEW ORL 13930 SWANSON EB, 2000, MIS QUART, V24, P277 13931 TAN WG, 1998, J SOFTW MAINT-RES PR, V10, P59 13932 YIP SWL, 1994, P 1 AS PAC C SOFTW E, P7 13933 NR 42 13934 TC 2 13935 PU ELSEVIER SCIENCE BV 13936 PI AMSTERDAM 13937 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 13938 SN 0378-7206 13939 J9 INFORM MANAGEMENT 13940 JI Inf. Manage. 13941 PD JAN 13942 PY 2005 13943 VL 42 13944 IS 2 13945 BP 261 13946 EP 274 13947 DI 10.1016/j.im.2003.08.005 13948 PG 14 13949 SC Computer Science, Information Systems; Information Science & Library 13950 Science; Management 13951 GA 877YB 13952 UT ISI:000225610900001 13953 ER 13954 13955 PT J 13956 AU Malhotra, Y 13957 Galletta, DF 13958 TI That users want to use 13959 SO COMMUNICATIONS OF THE ACM 13960 LA English 13961 DT Article 13962 C1 Syracuse Univ, Whitman Sch Management, Syracuse, NY 13210 USA. 13963 Temple Univ, Fox Sch Business & Management, Philadelphia, PA 19122 USA. 13964 RP Malhotra, Y, Syracuse Univ, Whitman Sch Management, Syracuse, NY 13210 13965 USA. 13966 EM yogesh@syr.edu 13967 galletta@temple.edu 13968 CR BRYNJOLFSSON E, 1998, COMMUN ACM, V41, P49 13969 CARR N, 2003, HARVARD BUSINESS MAY, P41 13970 COLLINS J, 2001, HARPER BUSINESS 13971 DECI EL, 2002, HDB SELF DETERMINATI 13972 DEDRICK J, 2003, ACM COMPUT SURV, V35, P1 13973 DESANCTIS G, 1983, COMMUN ACM, V26, P732 13974 MALHOTRA Y, IN PRESS J KNOWL MAN 13975 MALHOTRA Y, 1998, THESIS U PITTSBURGH 13976 MALHOTRA Y, 2003, EXPANDING PUBLIC SPA, P68 13977 MARKUS LM, 1994, SLOAN MANAGEMENT SUM, P11 13978 MARTINSONS MG, 2002, COMMUN ACM, V45, P25 13979 WENGER E, 2002, CULTIVATING COMMUNIT 13980 NR 12 13981 TC 2 13982 PU ASSOC COMPUTING MACHINERY 13983 PI NEW YORK 13984 PA 1515 BROADWAY, NEW YORK, NY 10036 USA 13985 SN 0001-0782 13986 J9 COMMUN ACM 13987 JI Commun. ACM 13988 PD DEC 13989 PY 2004 13990 VL 47 13991 IS 12 13992 BP 88 13993 EP 94 13994 PG 7 13995 SC Computer Science, Hardware & Architecture; Computer Science, Software 13996 Engineering; Computer Science, Theory & Methods 13997 GA 874DG 13998 UT ISI:000225330500021 13999 ER 14000 14001 PT J 14002 AU Squier, MM 14003 Snyman, R 14004 TI Knowledge management in three financial organisations: a case study 14005 SO ASLIB PROCEEDINGS 14006 LA English 14007 DT Article 14008 DE case studies; financial institutions; knowledge management 14009 AB The article is a report of an investigation of the current state of 14010 knowledge management implementation in three South African financial 14011 organisations. Two data collection methods were used, namely a 14012 questionnaire and face-to-face interviews with senior representatives 14013 of the organisations. Although some of the respondents felt that 14014 knowledge management is another fad, the majority of the respondents 14015 indicated that knowledge management is a major strategic imperative for 14016 staying competitive. They also regard their organisations as 14017 knowledge-based businesses. Three-quarters of the respondents reported 14018 that the most compelling reason for investing in knowledge management 14019 was increased value for customers. Although various barriers to 14020 knowledge management were identified, the results of the case studies 14021 indicated that knowledge management was seen as a new way to expose 14022 tacit knowledge, as well as a more effective way of creating and 14023 organising corporate knowledge. 14024 C1 Univ Pretoria, Dept Informat Studies, Pretoria, South Africa. 14025 RP Squier, MM, Univ Pretoria, Dept Informat Studies, Pretoria, South 14026 Africa. 14027 CR *DELPHI GROUP, 1998, SURV KM PRACT US 14028 BABBIE E, 1990, SURVEY RES METHODS 14029 BEIJERSE RP, 1999, J KNOWLEDGE MANAGEME, V3, P94 14030 BONFIELD P, 1999, MANAGING INFORMATION, V6, P26 14031 CHATZKEL J, 2000, J INTELLECTUAL CAPIT, V1, P101 14032 CHAUKE KC, 2003, S AFRICAN J INFORMAT, V5 14033 DAVENPORT T, 1998, BUILDING SUCCESSFUL 14034 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 14035 DEPRES C, 2000, KNOWLEDGE HORIZONS P 14036 DOWLING PJ, 1999, INT RESOURCE KNOWLED 14037 DUFFY N, 1999, KNOWLEDGE ACTION 14038 FAHEY L, 1998, CALIF MANAGE REV, V40, P265 14039 GARVIN DA, 1993, HARVARD BUS REV, V71, P78 14040 HITT WH, 1996, EMPLOYEE COUNSELLING, V18, P16 14041 LEEDY P, 2001, PRACTICAL RES PLANNI 14042 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 14043 MARQUARDT MJ, 1996, BUILDING LEARNING OR 14044 MOUTON J, 2001, SUCCEED YOUR MASTERS 14045 NDLELA LT, 2001, INT J INFORM MANAGE, V21, P151 14046 NONAKA I, 1994, DYNAMIC THEORY KNOWL 14047 NONAKA I, 1998, HARVARD BUS REV, P21 14048 POWELL RR, 1998, BASIC RES METHODS LI 14049 PRUSAK L, 1996, STRATEGY LEADERSHIP, V24, P6 14050 SKYRME D, 1997, CREATING KNOWLEDGE B 14051 SKYRME DJ, 1997, KNOWLEDGE BASED BUSI 14052 SNYMAN MMM, 2002, PROLISSA 2000 14053 STUART T, 1997, INTELLECTURAL CAPITA 14054 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 14055 WIIG KM, 1993, KNOWLEDGE MANAGEMENT 14056 ZACK MH, 1999, CALIF MANAGE REV, V41, P125 14057 ZACK MH, 1999, HDB BUSINESS STRATEG 14058 NR 31 14059 TC 2 14060 PU EMERALD GROUP PUBLISHING LIMITED 14061 PI BRADFORD 14062 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 14063 SN 0001-253X 14064 J9 ASLIB PROC 14065 JI Aslib Proc. 14066 PY 2004 14067 VL 56 14068 IS 4 14069 BP 234 14070 EP 242 14071 DI 10.1108/00012530410549268 14072 PG 9 14073 SC Computer Science, Information Systems; Information Science & Library 14074 Science 14075 GA 847KD 14076 UT ISI:000223390200004 14077 ER 14078 14079 PT C 14080 AU Garro, A 14081 Palopoli, L 14082 ED Kowalczyk, R; Muller, JP; Tianfield, H; Unland, R 14083 TI An XML multi-agent system for e-learning and skill management 14084 SO AGENT TECHNOLOGIES, INFRASTRUCTURES, TOOLS, AND APPLICATIONS FOR 14085 E-SERVICES 14086 SE LECTURE NOTES IN ARTIFICIAL INTELLIGENCE 14087 LA English 14088 DT Proceedings Paper 14089 ID COMMERCE 14090 AB E-learning is nowadays recognized as one of the key components of 14091 Enterprise Knowledge Management platforms. Given a project 14092 specification, the platform should be able to suggest a project team, 14093 to measure human resources competence gaps and to contribute to reduce 14094 them by creating personalized learning paths: In this paper we propose 14095 an XML based Multi-Agent System to perform the following tasks: (i) 14096 supporting Chief Learning Officers in defining roles, associated 14097 competencies and knowledge level required; (ii) managing the skill map 14098 of the organization; (iii) measuring human resources competence gaps; 14099 (iv) supporting employees in filling their competence gaps as related 14100 to their roles; (v) enriching a given courseware or creating 14101 personalized learning paths according to feedbacks user provides in 14102 order to optimize the acquisition of needed competencies; (vi) 14103 assisting Chief Learning Officers in choosing the most appropriate 14104 employee for a given role. 14105 C1 Univ Calabria, DEIS, I-87030 Arcavacata Di Rende, CS, Italy. 14106 Univ Reggio Calabria, DIMET, I-89060 Reggio Di Calabria, Italy. 14107 RP Garro, A, Univ Calabria, DEIS, Via P Bucci, I-87030 Arcavacata Di 14108 Rende, CS, Italy. 14109 CR *FIPA, FIPA SPEC 14110 *IMS, IMS GLOB LEARN CONS 14111 GLUSHKO RJ, 1999, COMMUN ACM, V42, P106 14112 KAIPA P, 1998, CHINMAYA MANAGEM JUL 14113 LASSLEBEN R, 1999, ORGANIZATIONAL LEARN, V2, P551 14114 MALHOTRA Y, ORGANIZATIONAL LEARN 14115 OKAMOTO T, 2001, P INT C ADV LEARN TE, P375 14116 OLEARY DE, 1998, COMPUTER, V31, P54 14117 PAPADOPOULOS GA, 2001, COORDINATION INTERNE, P25 14118 PATEL A, 2001, P INT C ADV LEARN TE, P502 14119 SEFFAH A, 2002, P 15 C SOFTW ENG ED, P14 14120 SOLIMAN F, 1999, P 1 INT C ENT INF SY, P783 14121 STONE P, 2000, AUTON ROBOT, V8, P345 14122 TAKEUCHI H, 1995, KNOWLEDGE CREATING C 14123 TENENBAUM JM, 1997, COMPUTER, V30, P48 14124 NR 15 14125 TC 2 14126 PU SPRINGER-VERLAG BERLIN 14127 PI BERLIN 14128 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 14129 SN 0302-9743 14130 BN 3-540-00742-3 14131 J9 LECT NOTE ARTIF INTELL 14132 PY 2002 14133 VL 2592 14134 BP 283 14135 EP 294 14136 PG 12 14137 SC Computer Science, Artificial Intelligence 14138 GA BW73J 14139 UT ISI:000182992800021 14140 ER 14141 14142 PT J 14143 AU Folke, C 14144 Gunderson, L 14145 TI A kaleidoscope of change 14146 SO CONSERVATION ECOLOGY 14147 LA English 14148 DT Editorial Material 14149 C1 Stockholm Univ, Dept Syst Ecol, S-10691 Stockholm, Sweden. 14150 Emory Univ, Atlanta, GA 30322 USA. 14151 RP Folke, C, Stockholm Univ, Dept Syst Ecol, S-10691 Stockholm, Sweden. 14152 CR *RES ALL, 2002, ICSU SERIES SUST DEV, V3 14153 GUNDERSON L, 2002, PANARCHY UNDERSTANDI 14154 MALHOTRA Y, 1999, KNOWLEDGE MANAGEMENT, P18 14155 NR 3 14156 TC 2 14157 PU RESILIENCE ALLIANCE 14158 PI WOLFVILLE 14159 PA ACADIA UNIV, BIOLOGY DEPT, WOLFVILLE, NS B0P 1X0, CANADA 14160 SN 1195-5449 14161 J9 CONSERV ECOL 14162 JI Conserv. Ecol. 14163 PD JUN 14164 PY 2002 14165 VL 6 14166 IS 1 14167 AR 19 14168 PG 4 14169 SC Ecology 14170 GA 591QW 14171 UT ISI:000177892600001 14172 ER 14173 14174 PT J 14175 AU Schwen, TM 14176 Kalman, HK 14177 Hara, N 14178 Kisling, EL 14179 TI Potential knowledge management contributions to human performance 14180 technology research and practice 14181 SO ETR&D-EDUCATIONAL TECHNOLOGY RESEARCH AND DEVELOPMENT 14182 LA English 14183 DT Article 14184 AB This article considers three aspects of the knowledge management (KM) 14185 literature that have the potential to enhance human performance 14186 technology (HPT) research and practice. First, we believe the recent 14187 attempt by economists to describe and quantify intellectual capital can 14188 help HPT to better evaluate and defend organizational 14189 expenditures/investments for performance improvement initiatives. 14190 Second, the emerging KM literature explores the linkages between 14191 information, learning and performance, provides a common point of 14192 intersection for our fields, and can enhance our analysis and 14193 implementation of information (as opposed to training) solutions as 14194 well as inform and expand our conceptual and theoretical understanding. 14195 Third, we have observed that both KM and HPT practitioners are 14196 increasingly concerned with the learning that takes place outside the 14197 confines of traditional formal training environments. We briefly review 14198 the electronic performance support systems literature from HPT and KM, 14199 noting the similarities in epistemology, design, and interventions. 14200 Finally, we highlight the KM research agenda and suggest related 14201 opportunities for HPT research. 14202 C1 Indiana Univ, Sch Educ, Instruct Syst Technol Dept, Bloomington, IN 47405 USA. 14203 RP Schwen, TM, Indiana Univ, Sch Educ, Instruct Syst Technol Dept, 14204 Bloomington, IN 47405 USA. 14205 CR ALLEE V, 1997, KNOWLEDGE EVOLUTION 14206 ALLEE V, 1997, TRAINING DEV, V51, P71 14207 ARGYRIS C, 1978, ORG LEARNING THEORY 14208 BANERJI AK, 1994, THESIS U TEESSIDE CL 14209 BASSI LJ, 1997, TRAINING DEV, V51, P25 14210 BLACKLER F, 1995, ORGAN STUD, V16, P1021 14211 BRANDENBURG DC, 1992, HDB HUMAN PERFORMANC, P651 14212 BROWN JS, 1991, ORGAN SCI, V2, P40 14213 BROWN JS, 1997, SEEING DIFFERENTLY I 14214 BUKOWITZ W, 1996, CIO 0415, P24 14215 CLARK RC, 1992, PERFORMANCE INSTRUCT, V31, P22 14216 COLLIS BA, 1995, EDUC TECHNOL, V35, P5 14217 DAVENPORT T, 1996, CIO 0915, P36 14218 DAVENPORT TH, 1996, SLOAN MANAGEMENT SUM, P53 14219 DAVENPORT TH, 1997, INFORMATION ECOLOGY 14220 DAVENPOT TH, 1998, WORKING KNOWLEDGE OR 14221 DEJONGH PJ, 1997, KNOWLEDGE MANAGEMENT, P261 14222 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 14223 DORMANT D, 1992, HDB HUMAN PERFORMANC, P167 14224 ERNST, 1998, KNOWLEDGE BASED BUSI 14225 FOSHAY R, IN PRESS HDB HUMAN P 14226 GERY G, 1995, ELECT PERFORMANCE SU 14227 GERY G, 1995, PERFORMANCE IMPROVEM, V8, P47 14228 GILBERT TF, 1996, HUMAN COMPETENCE ENG 14229 GRAHAM W, 1994, EDUC TECHNOL, V34, P27 14230 GUBA EG, 1994, HDB QUALITATIVE RES, P105 14231 HAMEL G, 1994, COMPETING FUTURE 14232 HANDY C, 1989, AGE UNREASON 14233 HANNAFIN M, 1996, TECHNOLOGY DESIGN IN 14234 HUBER GP, 1991, ORGAN SCI, V2, P88 14235 HUDZINA M, 1996, PERFORMANCE IMPROVEM, V9, P36 14236 KUCHINKE KP, 1995, HUMAN RESOURCE DEV Q, V6, P307 14237 LAFFEY J, 1995, PERFORMANCE IMPROVEM, V8, P31 14238 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 14239 MORGAN G, 1986, IMAGES ORG 14240 NONAKA I, 1994, ORGAN SCI, V5, P14 14241 NONAKA I, 1995, KNOWLEDGE CREATING C 14242 ORLIKOWSKI WJ, 1991, INFORMATION SYSTEMS, V2, P143 14243 PASMORE WA, 1978, SOCIOTECHNICAL SYSTE 14244 PFEIFER J, 1991, THEORIES MODELS APPL, V4 14245 POLANYI M, 1966, TACIT DIMENSION 14246 QUINN JB, 1996, HARVARD BUS REV, V74, P71 14247 RAGHAVAN VV, 1998, J AM SOC INFORM SCI, V49, P397 14248 RAYBOULD B, 1995, PERFORMANCE IMPROVEM, V8, P7 14249 ROSENBERG MJ, 1995, PERFORMANCE IMPROVEM, V8, P94 14250 RUMMLER GA, 1995, IMPROVING PERFORMANC 14251 SCHWEN TM, 1993, EDUC TECHNOL, V33, P5 14252 SENGE PM, 1990, 5 DISCIPLINE ART PRA 14253 STEWART TA, 1997, INELLECTUAL CAPITAL 14254 STEWART TA, 1998, FORTUNE, V137, P154 14255 SVEIBY KE, 1997, NEW ORG WEALTH MANAG 14256 SVEIBY KE, 1998, WHAT IS KNOWLEDGE MA 14257 VAILL PB, 1996, LEARNING WAY BEING S 14258 WATKINS KE, 1993, SCULPTING LEARNING O 14259 WEICK KE, 1996, HDB ORG STUDIES, P440 14260 WILE D, 1996, PERFORMANCE INSTRUCT, V35, P30 14261 WITT CL, 1994, EDUC TECHNOL, V34, P20 14262 NR 57 14263 TC 2 14264 PU ASSOC EDUC COMMUNICATIONS & TECHNOLOGY 14265 PI WASHINGTON 14266 PA 1025 VERMONT AVE NW, SUITE 820, WASHINGTON, DC 20005 USA 14267 SN 1042-1629 14268 J9 ETR&D-EDUC TECHNOL RES DEV 14269 JI ETR&D-Educ. Tech. Res. Dev. 14270 PY 1998 14271 VL 46 14272 IS 4 14273 BP 73 14274 EP 89 14275 PG 17 14276 SC Education & Educational Research 14277 GA 151JN 14278 UT ISI:000077717100007 14279 ER 14280 14281 PT J 14282 AU Li, ST 14283 Chang, WC 14284 AF Li, Sheng-Tun 14285 Chang, Won-Chen 14286 TI Exploiting and transferring presentational knowledge assets in R&D 14287 organizations 14288 SO EXPERT SYSTEMS WITH APPLICATIONS 14289 LA English 14290 DT Article 14291 DE Knowledge management; Presentational knowledge assets; Knowledge 14292 management system; Knowledge exploitation; Ontology 14293 ID MANAGING KNOWLEDGE; MANAGEMENT-SYSTEM; POWERPOINT; IMPLEMENTATION; 14294 PERFORMANCE; TECHNOLOGY; ONTOLOGIES; CREATION; CONTEXT 14295 AB Nowadays, how to exploit and transfer the value of knowledge assets 14296 effectively has been the primary challenge faced by global R&D 14297 organizations. Surprisingly, there seems to be little argument about 14298 managing presentational knowledge assets, which are widely used by 14299 knowledge workers to present their ideas, proposals, findings and 14300 reports. This paper develops the management model and related IT 14301 enabling tools that support users to better exploit and transfer 14302 presentational knowledge assets. The solution integrates text 14303 extractor, slideshow generator, knowledge repository, content-based 14304 retrieval and ontology-enabled search engine along with the goal of 14305 portraying the search results in a visual navigation form. The 14306 performance satisfaction of the proposed system was proved 14307 statistically by conducting the user's survey of effectiveness and 14308 usability. This solution has demonstrated to be a feasible way for 14309 better managing contents, prompting cognitive learning, improving 14310 presentation production and presentational knowledge transformation, 14311 and consequently facilitates the value leverage of the presentational 14312 knowledge assets. (c) 2007 Elsevier Ltd. All rights reserved. 14313 C1 [Li, Sheng-Tun] Natl Cheng Kung Univ, Inst Informat Management, Tainan 701, Taiwan. 14314 [Li, Sheng-Tun; Chang, Won-Chen] Natl Cheng Kung Univ, Dept Ind & Informat Management, Tainan 701, Taiwan. 14315 RP Li, ST, Natl Cheng Kung Univ, Inst Informat Management, 1 Ta Hsueh Rd, 14316 Tainan 701, Taiwan. 14317 EM stli@mail.ncku.edu.tw 14318 CR ABECKER A, 1998, IEEE INTELL SYST APP, V13, P40 14319 ALAVI M, 1999, COMPUTER AIDED INVES, V1, P662 14320 ALAVI M, 2001, MIS QUART, V25, P107 14321 BARTSCH RA, 2003, COMPUT EDUC, V41, P77, DOI 14322 10.1016/S0360-1315(03)00027-7 14323 BECERRAFERNANDE.I, 2004, KNOWLEDGE MANAGEMENT 14324 BODDIE J, 2004, COMPUTER, V37, P7 14325 BOISOT M, 1998, KNOWLEDGE ASSETS 14326 BURGELMAN RA, 2004, STRATEGIC MANAGEMENT 14327 CARD SK, 1999, READINGS INFORM VISU 14328 CHANG W, 2004, P KNOWL MAN C AS PAC, P128 14329 CHOI B, 2002, EXPERT SYST APPL, V23, P173 14330 CHUA A, 2004, INT J INFORM MANAGE, V24, P87, DOI 14331 10.1016/j.ijinfomgt.2003.10.003 14332 CORCHO O, 2003, DATA KNOWL ENG, V46, P41, DOI 14333 10.1016/S0169-023X(02)00195-7 14334 CROSSAN MM, 1999, ACAD MANAGE REV, V24, P522 14335 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 14336 EMERY P, 2004, TEXT MINING USING VI 14337 FAYYAD U, 1996, ADV KNOWLEDGE DISCOV 14338 FELDMAN R, 1998, P 4 WORLD C EXP SYST 14339 FISCHER M, 1998, VISUALISIERUNG MANAG 14340 GRUBER TR, 1993, KNOWL ACQUIS, V5, P199 14341 GUARINO N, 1997, INT J HUM-COMPUT ST, V46, P293 14342 HALL J, 2000, P 4 INT C TECHN POL 14343 HENDRIKS PHJ, 1999, INFORM MANAGE, V35, P113 14344 HERZBERG F, 1959, MOTIVATION WORK 14345 HOLMES N, 2004, COMPUTER, V37, P98 14346 HOLSAPPLE CW, 2002, INFORM MANAGE-AMSTER, V39, P477 14347 KAKABADSE NK, 2001, KNOWLEDGE PROCESS MA, V8, P137 14348 KLINT P, 2002, DATA KNOWL ENG, V41, P141 14349 KWAN MM, 2003, DECIS SUPPORT SYST, V35, P467, DOI 14350 10.1016/S0167-9236(02)00126-4 14351 LEE H, 2003, J MANAGE INFORM SYST, V20, P179 14352 LI ST, 2003, J UNIVERS COMPUT SCI, V9, P472 14353 LIN CH, 2005, EXPERT SYST APPL, V29, P163, DOI 14354 10.1016/j.eswa.2005.01.015 14355 MAEDCHE A, 2001, IEEE INTELL SYST APP, V16, P72 14356 MALHOTRA Y, 2003, AD HOC GROUP EXP M K 14357 MCGILL TJ, 2005, DECIS SUPPORT SYST, V39, P355, DOI 14358 10.1016/j.dss.2004.01.002 14359 MILLIOU C, 2004, INT J IND ORGAN, V22, P25, DOI 14360 10.1016/S0167-7187(03)00090-0 14361 NADLER DA, 1999, ORGAN DYN, V28, P45 14362 NAGI EWT, 2005, DECIS SUPPORT SYST, V40, P235 14363 NIBLACK W, 1999, P IEEE WORKSH CONT B, P114 14364 NONAKA I, 1995, KNOWLEDGE CREATING C 14365 PARAPONARIS C, 2003, J KNOWLEDGE MANAGEME, V7, P96 14366 PARKER I, 2001, NEW YORKER, V28, P76 14367 PLESSIS MD, 2005, INT J INFORM MANAGEM, V25, P193 14368 POLANYI M, 1967, TACIT DIMENSION 14369 RUPPEL CP, 2001, IEEE T PROF COMMUN, V44, P37 14370 SATYADAS A, 2001, IEEE T SYST MAN CY C, V31, P429 14371 SHER PJ, 2004, INFORM MANAGE-AMSTER, V41, P933, DOI 14372 10.1016/j.im.2003.06.004 14373 TEECE DJ, 2000, LONG RANGE PLANN, V33, P35 14374 WHITECHAPEL A, 2004, MICROSOFT NET DEV MI 14375 WINN J, 2003, J PROF ISS ENG ED PR, V129, P115 14376 WONG KY, 2004, KNOWLEDGE PROCESS MA, V11, P93 14377 WRIGHT P, 2000, KNOWLEDGE MANAGEMENT, V3, P3 14378 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 14379 NR 53 14380 TC 1 14381 PU PERGAMON-ELSEVIER SCIENCE LTD 14382 PI OXFORD 14383 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 14384 SN 0957-4174 14385 J9 EXPERT SYST APPL 14386 JI Expert Syst. Appl. 14387 PD JAN 14388 PY 2009 14389 VL 36 14390 IS 1 14391 BP 766 14392 EP 777 14393 DI 10.1016/j.eswa.2007.10.024 14394 PG 12 14395 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 14396 Electronic; Operations Research & Management Science 14397 GA 418XI 14398 UT ISI:000264182800076 14399 ER 14400 14401 PT J 14402 AU Savvas, I 14403 Bassiliades, N 14404 AF Savvas, Ioannis 14405 Bassiliades, Nick 14406 TI A process-oriented ontology-based knowledge management system for 14407 facilitating operational procedures in public administration 14408 SO EXPERT SYSTEMS WITH APPLICATIONS 14409 LA English 14410 DT Article 14411 DE Public administration; e-Government; Process-oriented knowledge 14412 management; Ontology-based knowledge management; OWL; OWL-S 14413 ID EXPERTISE 14414 AB Public organizations produce daily a great volume of administrative 14415 documents, in order to fulfill their mission. This requires the use of 14416 a certain, unique for each procedure, legal framework. This article 14417 adopts a process oriented approach, through a web-based knowledge 14418 management system that provides this legal framework in an up-to-date 14419 and accurate manner. The system also supports the interpretation of the 14420 legal framework, supplying civil servants, citizens and businesses with 14421 precedents and opinions. The system employs an ontology in OWL for 14422 representing the public administration structure and any kind of 14423 document that flows among administrative units, during the execution of 14424 the procedures, which are mapped into OWL-S service models. (c) 2008 14425 Elsevier Ltd. All rights reserved. 14426 C1 [Bassiliades, Nick] Aristotle Univ Thessaloniki, Dept Informat, GR-54124 Thessaloniki, Greece. 14427 [Savvas, Ioannis] Agr Univ Athens, Dept Sci, Div Informat Math & Stat, Lab Informat, Athens, Greece. 14428 RP Bassiliades, N, Aristotle Univ Thessaloniki, Dept Informat, Univ 14429 Campus, GR-54124 Thessaloniki, Greece. 14430 EM nbassili@csd.auth.gr 14431 FU Greek State Scholarship Foundation 14432 FX loannis Savvas is a Phd candidate whose research is supported and 14433 funded by the Greek State Scholarship Foundation (IKY). 14434 CR *W3C, SEM WEB ACT 14435 ABECKER A, 2006, 2006 AAAI SPRING S 14436 ALAVI M, 2001, MIS QUART, V25, P107 14437 CASANOVAS P, 2005, J KNOWLEDGE MANAGEME, V9, P7 14438 CHANG LK, 2005, INFORM MANAGE, V42, P469 14439 DERIVERO JA, 2006, 5 LEG XML WORKSH 14 14440 GRANDI F, 2005, LECT NOTES COMPUT SC, V3591, P281 14441 IRMA B, 2001, J MANAGEMENT INFORM, V18, P23 14442 JOHNSON PE, 1987, INT J MAN MACH STUD, V26, P161 14443 KING WR, 2005, ENCY KNOWLEDGE MANAG 14444 LEPOURAS G, 2007, COMMUN ACM, V50, P79 14445 MALHOTRA Y, 2002, INFORM STRATEGY, V18, P26 14446 MANDREOLI F, 2006, EGOVERNMENT SYSTEM T 14447 NELSON KM, 2000, MIS QUART, V24, P475 14448 NEWELL A, 1972, HUMAN PROBLEM SOLVIN 14449 NONAKA I, 1995, KNOWLEDGE CREATING C, P225 14450 OBERLE D, 2004, HDB ONTOLOGIES INT H, P311 14451 SABUCEDO LA, 2006, SEMANTIC SERVICE ORI 14452 SMITH RG, 2000, AI MAG, V21, P17 14453 SPIEGLER I, 2000, COMMUNICATIONS AIS, V3 14454 NR 20 14455 TC 1 14456 PU PERGAMON-ELSEVIER SCIENCE LTD 14457 PI OXFORD 14458 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 14459 SN 0957-4174 14460 J9 EXPERT SYST APPL 14461 JI Expert Syst. Appl. 14462 PD APR 14463 PY 2009 14464 VL 36 14465 IS 3 14466 PN Part 1 14467 BP 4467 14468 EP 4478 14469 DI 10.1016/j.eswa.2008.05.022 14470 PG 12 14471 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 14472 Electronic; Operations Research & Management Science 14473 GA 410NJ 14474 UT ISI:000263584100037 14475 ER 14476 14477 PT J 14478 AU Friedman, RS 14479 Prusak, L 14480 AF Friedman, Robert S. 14481 Prusak, Laurence 14482 TI On heuristics, narrative and knowledge management 14483 SO TECHNOVATION 14484 LA English 14485 DT Article 14486 DE Knowledge management; Heuristics; Narrative; Tacit knowledge; Practice 14487 ID GROUP-SIZE 14488 AB This article is based on comments delivered by Laurence Pruzak at a 14489 meeting of the Organization for Economic Co-operation and Development 14490 at the University of Ottawa in November, 2007. We discuss heuristics of 14491 knowledge management and how they close the gap between the theories 14492 that drive the academic activity of knowledge management-Prof. de la 14493 Mothe's discipline-and the work of practitioners in the field. We do 14494 this by providing narrative examples of these basic practices in order 14495 to demonstrate the value of narrative itself to the practice of 14496 knowledge management. We find that there is trans-disciplinary 14497 pedagogic value in narrative form, which enhances our understanding of 14498 knowledge management and shapes our approaches to future research in 14499 the discipline. On a practical level, these comments rehearse how a 14500 historical approach to rhetoric informs contemporary group dynamics and 14501 organizational hierarchy; how rhetoric and narrative become factors in 14502 the management of information flow and systems, organizational 14503 strategy, and leadership; and how they affect our understanding of 14504 space, time and emotional investment in work. As knowledge management 14505 increases in importance in terms of business processes and advantage, 14506 we are increasingly reliant on proxies for measurement and 14507 non-empirical skills and behaviors such as judgment, creativity and 14508 imagination. (C) 2008 Elsevier Ltd. All rights reserved. 14509 C1 [Friedman, Robert S.] New Jersey Inst Technol, Newark, NJ 07102 USA. 14510 [Prusak, Laurence] Babson Coll, Babson Pk, MA 02157 USA. 14511 RP Friedman, RS, New Jersey Inst Technol, Newark, NJ 07102 USA. 14512 EM friedman@njit.edu 14513 CR BERLIN I, 1953, HEDGEHOG FOX 14514 BHIRUD S, 2005, J KNOWLEDGE MANAGEME 14515 BOYERS R, 1977, LIONEL TRILLING NEGA 14516 BUSCH P, 2006, J KNOWLEDGE MANAGEME, P2 14517 CARPENTER G, 1991, PATTERN RECOGNITION 14518 DAVENPORT T, 1997, WORKING KNOWLEDGE OR 14519 DELAMOTHE J, 2001, KNOWLEDGE MANAGEMENT 14520 DENNING S, 2000, SPRINGBOARD STORYTEL 14521 DETOCQUEVILLE A, 1990, DEMOCRACY AM, V1 14522 DUNBAR RIM, 1992, J HUM EVOL, V22, P469 14523 DUNBAR RIM, 1993, BEHAV BRAIN SCI, V16, P681 14524 FRIEDMAN R, 2009, PRINCIPLE CONCEPTS T 14525 GOLD R, 2007, PLENITUDE 14526 HOFFMAN E, 1998, ECON INQ, V36, P335 14527 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 14528 MARCH J, 1991, LEADERSHIP 14529 MARCH JG, 1991, ORGAN SCI, V2, P71 14530 MCCLOSKEY D, 1985, RHETORIC EC 14531 NEMETH C, 2007, NOBLE LAUREATES BOOK 14532 NONAKA I, 1998, CALIF MANAGE REV, V40, P40 14533 PINCH TJ, 1984, SOC STUD SCI, V14, P399 14534 SIMON H, 1986, DECISION MAKING PROB 14535 SWAP W, 1999, SPARKS FLY IGNITING 14536 WATSON J, 2001, DOUBLE HELIX PERSONA 14537 NR 24 14538 TC 1 14539 PU ELSEVIER SCIENCE BV 14540 PI AMSTERDAM 14541 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 14542 SN 0166-4972 14543 J9 TECHNOVATION 14544 JI Technovation 14545 PD DEC 14546 PY 2008 14547 VL 28 14548 IS 12 14549 BP 812 14550 EP 817 14551 DI 10.1016/j.technovation.2008.07.002 14552 PG 6 14553 SC Engineering, Industrial; Management; Operations Research & Management 14554 Science 14555 GA 385KY 14556 UT ISI:000261814300003 14557 ER 14558 14559 PT J 14560 AU Chong, SC 14561 Lin, BS 14562 AF Chong, Siong Choy 14563 Lin, Binshan 14564 TI Exploring Knowledge Management (KM) issues and KM performance outcomes: 14565 empirical evidence from Malaysian Multimedia Super Corridor companies 14566 SO INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT 14567 LA English 14568 DT Article 14569 DE benefits; competitive advantage; information technology companies; 14570 Knowledge Management issues; KM performance outcomes; middle managers; 14571 Multimedia Super Corridor status 14572 ID COMPETITIVE ADVANTAGE; MANAGING KNOWLEDGE; STRATEGY; FIRM 14573 AB This article explores six important Knowledge Management (KM) issues 14574 identified Front previous research and their relations to KM 14575 performance outcomes. The analysis is based oil the survey data 14576 collected front 427 middle managers in 194 Multimedia Super Corridor's 14577 Information Technology (IT) companies operating in Malaysia. The 14578 multiple regression results indicated that there are some significant 14579 associations between file issues of KM and KM performance outcomes. The 14580 results have important implications in guiding the It organisations in 14581 understanding how the KM issues can be resolved by implementing KM from 14582 the KM performance outcomes perspective. 14583 C1 [Lin, Binshan] Louisiana State Univ, Coll Business Adm, Shreveport, LA 71115 USA. 14584 [Chong, Siong Choy] Inst Putra, Ayer Keroh 75450, Melaka, Malaysia. 14585 RP Lin, BS, Louisiana State Univ, Coll Business Adm, 1 Univ Pl, 14586 Shreveport, LA 71115 USA. 14587 EM scchong@iputra.edu.my 14588 binshan.lin@lsus.edu 14589 CR *APQC, 2000, WHIT PAP BAS NEW PRO 14590 *KPMG INT UK, 1999, KNOWL MAN RES REP 20 14591 ABELL A, 1999, KNOWLEDGE MANAGEMENT 14592 ALLEE V, 1997, TRAINING DEV, V51, P71 14593 BAILEY C, 2000, J KNOWLEDGE MANAGEME, V4, P235 14594 BASSI LJ, 1999, INT J TECHNOL MANAGE, V18, P414 14595 BENNETT R, 1999, J KNOWLEDGE MANAGEME, V3, P212 14596 BHATT GD, 2000, J KNOWLEDGE MANAGEME, V4, P15 14597 BHATT GD, 2001, J KNOWLEDGE MANAGEME, V5, P68 14598 BIERNACKI SW, 1996, SEMICOND SCI TECH, V11, P17 14599 BINNEY D, 2001, J KNOWLEDGE MANAGEME, V5, P33 14600 BIXLER CH, 2000, THESIS G WASHINGTON 14601 BONAVENTURA M, 1997, ASLIB PROC, V49, P82 14602 BRAND A, 1998, J KNOWLEDGE MANAGEME, V2, P17 14603 BROWN T, 1998, MANAG REV, V87, P47 14604 BUCKMAN R, 1999, HUMAN RESOURCE PLANN, V22, P22 14605 BUKOWITZ WR, 2000, KNOWLEDGE MANAGEMENT 14606 CHASE R, 1997, J KNOWLEDGE MANAGEME, V1, P38 14607 CHOI YS, 2000, THESIS U NEBRASKA 14608 CHONG CW, 2005, P ICTM 2005 CHALL PR, P182 14609 CHONG CW, 2006, IND MANAGEMENT DATA, V106, P1112 14610 CHONG SC, 2005, J KNOWLEDGE MANAGEME, V6 14611 CHONG SC, 2006, J INFORM KNOWLEDGE M, V5, P1 14612 CHONG SC, 2006, LEARNING ORG, V13, P230 14613 CHOURIDES P, 2003, MEASURING BUSINESS E, V7, P29 14614 COLEMAN D, 1999, KNOWLEDGE MANAGEMENT 14615 COVIN T, 1997, CA MAGAZINE, V130, P26 14616 DAVENPORT T, 1999, KNOWLEDGE MANAGEMENT 14617 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 14618 DAVIS M, 1998, EXECUTIVES J, V15, P11 14619 DEMSETZ H, 1988, J LAW ECON ORGAN, V4, P141 14620 DRUCKER P, 1995, MANAGING TIME GREAT 14621 DRUCKER P, 1999, MANAGEMENT CHALLENGE 14622 DUFFY D, 1998, CIO ENTERPRISE, V12, P66 14623 DYER G, 2000, KNOWLEDGE MANAGEMENT 14624 EARL MJ, 1999, SLOAN MANAGE REV, V40, P29 14625 EGBU CO, 2005, STRUCTURAL SURVEY, V23, P7 14626 GOTTSCHALK P, 2006, INT J INNOVATION LEA, V3, P593 14627 GUMBLEY H, 1998, WORK STUDY, V47, P175 14628 GUNS B, 1997, J KNOWLEDGE MANAGEME, V1, P315 14629 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 14630 HENDRICKS B, 1999, ROLE KNOWLEDGE CTR K 14631 HENDRIKS PHJ, 2001, J INFORM TECHNOL, V16, P57 14632 HIBBARD J, 1997, INFORMATION WEEK, V653, P46 14633 HIEBELER R, 1996, STRATEGY LEADERSHIP, V24, P22 14634 HUNG YC, 2005, IND MANAGE DATA SYST, V105, P164, DOI 14635 10.1109/02635570510583307 14636 KALLING T, 2003, KNOWLEDGE PROCESS MA, V10, P115 14637 KARLSEN JT, 2006, INT J MANAGEMENT ENT, V3, P297 14638 KOTOROV R, 2001, J KNOWLEDGE MANAGEME, V5, P86 14639 LEE CC, 2000, J MANAGEMENT DEV, V19, P783 14640 LEI D, 1999, ORGAN DYN, V27, P24 14641 LIEBOWITZ J, 1998, KNOWLEDGE ORG WHAT E 14642 MACGREGOR G, 2005, LIB REV, V54, P10 14643 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 14644 MARR B, 2003, FINANC MANAGE, V3, P26 14645 MARTIN LM, 2003, WOMEN MANAGEMENT REV, V18, P334 14646 MCCAMPBELL AS, 1999, J KNOWLEDGE MANAGEME, V3, P172 14647 MCDERMOTT R, 2001, J KNOWLEDGE MANAGEME, V5, P76 14648 MELTON CE, 2006, INT J INNOVATION LEA, V3, P254 14649 MINTZBERG H, 1996, HARVARD BUS REV, V74, P61 14650 MOFFETT S, 2003, J KNOWLEDGE MANAGEME, V7, P6 14651 NAZIR ASM, 2005, J KNOWLEDGE MANAGEME, V6 14652 NG JMJ, 2003, INFORM MANAGEMENT CO, V11, P67 14653 NONAKA I, 1995, KNOWLEDGE CREATING C 14654 ODELL C, 1996, CURRENT REV KNOWLEDG 14655 PAN SL, 1998, J KNOWLEDGE MANAGEME, V2, P55 14656 PAN SL, 1999, TECHNOL ANAL STRATEG, V11, P359 14657 PEMBERTON J, 2002, KNOWLEDGE PROCESS MA, V9, P178 14658 PERVAIZ AK, 1999, J WORKPLACE LEARNING, V11, P304 14659 PRUSAK L, 1996, STRATEGY LEADERSHIP, V24, P6 14660 ROGER B, 2001, LEARNING ORG, V8, P44 14661 RYAN SD, 2001, J COMPUT INFORM SYST, V41, P31 14662 SALLEH YK, 2002, J KNOWLEDGE MANAGEME, V6, P457 14663 SKYRME D, 1997, J KNOWLEDGE MANAGEME, V1, P27 14664 SPENDER JC, 1996, STRATEGIC MANAGE J, V17, P45 14665 TEECE DJ, 2000, LONG RANGE PLANN, V33, P35 14666 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 14667 VANDERSPEK R, 1997, KNOWLEDGE MANAGEMENT, P31 14668 VONKROGH G, 2001, LONG RANGE PLANN, V34, P421 14669 WEST W, 1992, CONTROLLING BUREAUCR 14670 WHITEHILL M, 1997, LONG RANGE PLANN, V30, P621 14671 WICKRAMASINGHE N, 2006, INT J INNOVATION LEA, V3, P427 14672 WIIG K, 1997, KNOWLEDGE MANAGEMENT, V14 14673 YANG CW, 2006, INT J ELECT HEALTHCA, V2, P277 14674 ZACK MH, 1999, CALIF MANAGE REV, V41, P125 14675 ZACKERMAN A, 1998, QUAL PROG, V31, P81 14676 NR 86 14677 TC 1 14678 PU INDERSCIENCE ENTERPRISES LTD 14679 PI GENEVA 14680 PA WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 896, 14681 CH-1215 GENEVA, SWITZERLAND 14682 SN 0267-5730 14683 J9 INT J TECHNOL MANAGE 14684 JI Int. J. Technol. Manage. 14685 PY 2008 14686 VL 43 14687 IS 4 14688 SI Sp. Iss. SI 14689 BP 285 14690 EP 303 14691 PG 19 14692 SC Engineering, Multidisciplinary; Management; Operations Research & 14693 Management Science 14694 GA 365EF 14695 UT ISI:000260388000001 14696 ER 14697 14698 PT J 14699 AU Chang, HH 14700 AF Chang, Hsin Hsin 14701 TI Intelligent agent's technology characteristics applied to online 14702 auctions' task: A combined model of TTF and TAM 14703 SO TECHNOVATION 14704 LA English 14705 DT Article 14706 DE technology characteristics; task characteristics; task-technology fit; 14707 technology acceptance model; electronic commerce 14708 ID WORLD-WIDE-WEB; INFORMATION-TECHNOLOGY; ACCEPTANCE MODEL; PERCEIVED 14709 USEFULNESS; USER ACCEPTANCE; EASE; MANAGEMENT; INTERNET; 14710 IMPLEMENTATION; PERFORMANCE 14711 AB This study investigates the employment of intelligent agents in a 14712 web-based auction process, from the appropriate perspectives of the 14713 intelligent agent software, the consumer perception of its value, and 14714 the effect of this consumer perception on the intention to use 14715 information technology. The investigation established that consumer 14716 familiarity with the intelligent agent's technology characteristics 14717 were positively associated with six dimensions: technology 14718 characteristics, task characteristics, task-technology fit, technology 14719 acceptance, perceived intention to use information technology, and 14720 negatively associated with perceived risk. From the analysis of 14721 responses to a web-based survey of online auction users, a consumer's 14722 assessment of the importance of different attributes of agent 14723 technology depends on his/her view of the online auction task. 14724 Consumers primarily concerned with price negotiation considered 14725 learning ability and continuity to be the most important technology 14726 attributes, while for those concerned with item acquisition, 14727 goal-oriented and adaptive behaviors were considered the most 14728 important. The development of task-technology fit should seek to 14729 reassure users by minimizing risk, with mechanisms such as enhanced 14730 user reputation evaluation and secure payment systems. (C) 2008 14731 Elsevier Ltd. All rights reserved. 14732 C1 Natl Cheng Kung Univ, Dept Business Adm, Tainan 70101, Taiwan. 14733 RP Chang, HH, Natl Cheng Kung Univ, Dept Business Adm, 1 Univ Rd, Tainan 14734 70101, Taiwan. 14735 EM easyhhc@mail.ncku.edu.tw 14736 CR ADAMS DA, 1992, MIS QUART, V16, P227 14737 AZJEN I, 1991, ORG BEHAV HUMAN DECI, V50, P179 14738 BA SL, 2002, MIS QUART, V26, P243 14739 BAGOZZI RP, 1992, HUM RELAT, V45, P660 14740 BAUER RA, 1960, DYNAMIC MARKETING CH 14741 BEALE R, 1994, P PEOPL COMP 9 P HCI, P239 14742 BEAM C, 1998, 98WP1032 U CAL BERK 14743 BHATTACHERJEE A, 2001, MIS QUART, V25, P351 14744 BLACKWELL RD, 2001, CONSUMER BEHAV 14745 BROOKS RA, 1986, IEEE J ROBOTIC AUTOM, V2, P14 14746 CAGLAYAN AK, 1997, AGENT SOURCEBOOK 14747 CARAYANNIS EG, 2006, TECHNOVATION, V26, P847, DOI 14748 10.1016/j.technovation.2005.06.013 14749 CHANG HH, 2006, INFORM SYST J, V16, P263 14750 CHANG HH, 2007, TOTAL QUAL MANAG BUS, V18, P483, DOI 14751 10.1080/14783360701239941 14752 CHANG HH, 2008, SERV IND J, V28, P255, DOI 10.1080/02642060701843595 14753 CHEN LD, 2002, INFORM MANAGE-AMSTER, V39, P705 14754 CHENG JMS, 2006, TECHNOVATION, V26, P856, DOI 14755 10.1016/j.technovation.2005.01.001 14756 CHUI K, 1999, AUCTION INTERNET PRE 14757 COMPEAU DR, 1995, MIS QUART, V19, P189 14758 DAVIS FD, 1989, MANAGE SCI, V35, P982 14759 DAVIS FD, 1989, MIS QUART, V13, P319 14760 DECI EL, 1975, INTRINSIC MOTIVATION 14761 DENNIS AR, 2003, WORKINT PAPER SERIES 14762 DISHAW MT, 1999, INFORM MANAGE, V36, P9 14763 ETZIONI O, 1995, IEEE EXPERT, V10, P44 14764 FENECH T, 2002, INT J RETAIL, V30, P482 14765 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 14766 FRANKLIN S, 1996, P 3 INT WORKSH AG TH 14767 GEFEN D, 2003, MIS QUART, V27, P51 14768 GENG XJ, 2001, INT J ELECTRON COMM, V5, P169 14769 GOODHUE DL, 1995, MIS QUART, V19, P213 14770 GOODHUE DL, 1998, DECISION SCI, V29, P105 14771 GOODHUE DL, 2000, INFORM MANAGE, V38, P87 14772 GUINAN PJ, 1997, IBM SYST J, V36, P124 14773 HAIR JF, 1998, MULTIVARIATE DATA AN 14774 HARDGRAVE BC, 2003, IEEE T ENG MANAGE, V50, P322, DOI 14775 10.1109/TEM.2003.817293 14776 HAYESROTH B, 1995, SPECIAL ISSUE AG JAN, P72 14777 HENDRICKSON AR, 1993, MIS QUART, V17, P227 14778 HERNANDEZ B, 2008, TECHNOVATION, V28, P112, DOI 14779 10.1016/j.technovation.2007.11.002 14780 IGBARIA M, 1993, OMEGA-INT J MANAGE S, V21, P73 14781 KARAHANNA E, 1999, MIS QUART, V23, P183 14782 LANGTON C, 1989, ARTIFICIAL LIFE 14783 LEDERER AL, 2000, DECIS SUPPORT SYST, V29, P269 14784 LEECH NL, 2005, SPSS INTERMEDIATE ST 14785 LEONARDBARTON D, 1988, MANAGE SCI, V34, P1252 14786 LIN CC, 2000, INT J INFORM MANAGE, V20, P197 14787 MAES P, 1995, COMMUN ACM, V38, P108 14788 MALHOTRA Y, 1999, P 32 INT C SYST SCI 14789 MCAFEE RP, 1987, J ECON LIT, V25, P699 14790 MIYAZAKI AD, 2001, J CONSUM AFF, V35, P27 14791 MOON JW, 2001, INFORM MANAGE, V38, P217 14792 NADKARNI S, 2007, MIS QUART, V31, P501 14793 NUNNALLY J, 1978, PSYCHOMETRIC THEORY 14794 NYSVEEN H, 2004, DECIS SUPPORT SYST, V37, P137, DOI 14795 10.1016/S0167-9236(02)00212-9 14796 PHAAL R, 2006, TECHNOVATION, V26, P336, DOI 14797 10.1016/j.technovation.2005.02.001 14798 PICARD RW, 1997, AFFECTIVE COMPUTING 14799 RAFAELI A, 1989, RES ORGAN BEHAV, V11, P1 14800 ROBBINS SS, 2003, INFORM MANAGE-AMSTER, V40, P205 14801 RUSSELL S, 1995, ARTIFICIAL INTELLIGE 14802 SEGARS AH, 1993, MIS QUART, V17, P517 14803 STONE RN, 1993, EUR J MARKETING, V27, P39 14804 SUBRAMANIAN GH, 1994, DECISION SCI, V25, P863 14805 SUH B, 2003, INT J ELECTRON COMM, V7, P135 14806 SZAJNA B, 1994, MIS QUART, V18, P319 14807 TAYLOR S, 1995, INFORM SYST RES, V6, P144 14808 TEO TSH, 1999, OMEGA-INT J MANAGE S, V27, P25 14809 THOMPSON RL, 1994, J MANAGEMENT INFORMA, V11, P167 14810 TSANG MM, 2004, INT J ELECTRON COMM, V8, P65 14811 VENKATESH V, 2000, MANAGE SCI, V46, P186 14812 VENKATESH V, 2003, MIS QUART, V27, P425 14813 WANG K, 2002, INT J INFORM MANAGE, V22, P127 14814 WARD SG, 2002, INT J ELECTRON COMM, V6, P139 14815 WEBSTER J, 1992, MIS QUART, V16, P201 14816 NR 73 14817 TC 1 14818 PU ELSEVIER SCIENCE BV 14819 PI AMSTERDAM 14820 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 14821 SN 0166-4972 14822 J9 TECHNOVATION 14823 JI Technovation 14824 PD SEP 14825 PY 2008 14826 VL 28 14827 IS 9 14828 BP 564 14829 EP 577 14830 DI 10.1016/j.technovation.2008.03.006 14831 PG 14 14832 SC Engineering, Industrial; Management; Operations Research & Management 14833 Science 14834 GA 342XF 14835 UT ISI:000258816200002 14836 ER 14837 14838 PT J 14839 AU Wang, H 14840 Wang, SH 14841 AF Wang, Hai 14842 Wang, Shouhong 14843 TI A knowledge management approach to data mining process for business 14844 intelligence 14845 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 14846 LA English 14847 DT Article 14848 DE data mining; business intelligence; knowledge management; knowledge 14849 sharing; blogs 14850 ID INFORMATION 14851 AB Purpose - Data mining (DM) has been considered to be a tool of business 14852 intelligence (BI) for knowledge discovery. Recent discussions in this 14853 field state that DM does not contribute to business in a large-scale. 14854 The purpose of this paper is to discuss the importance of business 14855 insiders in the process of knowledge development to make DM more 14856 relevant to business. 14857 Design/methodology/approach - This paper proposes a blog-based model of 14858 knowledge sharing system to support the DM process for effective BI. 14859 Findings - Through an illustrative case study, the paper has 14860 demonstrated the usefulness of the model of knowledge sharing system 14861 for DM in the dynamic transformation of explicit and tacit knowledge 14862 for BI. DM can be an effective BI tool only when business insiders are 14863 involved and organizational knowledge sharing is implemented. 14864 Practical implications - The structure of blog-based knowledge sharing 14865 systems for DM process can be practically applied to enterprises for BI. 14866 Originality/value - The paper suggests that any significant DM process 14867 in the BI context must involve data miner centered DM cycle and 14868 business insider centered knowledge development cycle. 14869 C1 [Wang, Hai] St Marys Univ, Sobey Sch Business, Halifax, NS B3H 3C3, Canada. 14870 [Wang, Shouhong] Univ Massachusetts Dartmouth, Charlton Coll Business, Dartmouth, MA USA. 14871 RP Wang, SH, St Marys Univ, Sobey Sch Business, Halifax, NS B3H 3C3, 14872 Canada. 14873 EM swang@wmassd.edu 14874 CR BERRY MJA, 2000, MASTERING DATA MININ 14875 BRACHMAN RJ, 1996, COMMUN ACM, V39, P42 14876 BUCKMAN RH, 2004, BUILDING KNOWLEDGED 14877 CHEN SY, 2005, INT J BUSINESS INTEL, V1, P4 14878 CODY WF, 2002, IBM SYST J, V41, P697 14879 COOK C, 2000, CONVERGENCE KNOWLEDG 14880 DAVENPORT TH, 2006, KNOWLEDGE MANAGE JAN, P10 14881 FAYYAD U, 1996, COMMUN ACM, V39, P11 14882 FENG D, 2007, INT J INNOVATION LEA, V4, P172 14883 FOLEY K, 2001, INFORMATION WEEK, V857, P78 14884 GLASS RL, 2007, IEEE SOFTWARE, V24, P103 14885 HALL M, 2004, COMPUTERWORLD, V38, P45 14886 HAND DJ, 1998, AM STAT, V52, P112 14887 HEINRICHS JH, 2003, DECIS SUPPORT SYST, V35, P103 14888 HERSCHEL RT, 2005, J KNOWLEDGE MANAGEME, V9, P45 14889 KAPLAN J, 2007, DM REV MAGAZINE 0701 14890 KING J, 2005, COMPUTERWORLD, V39, P48 14891 LAVRAC N, 2004, MACH LEARN, V57, P13 14892 LEE MC, 2007, INT J INNOVATION LEA, V4, P145 14893 LIAO K, 2007, INT J INNOVATION LEA, V4, P186 14894 LOSHIN D, 2003, BUSINESS INTELLIGENC 14895 LU HP, 2007, INTERNET RES, V17, P345, DOI 10.1108/10662240710828030 14896 MACDOUGALL R, 2005, AM BEHAV SCI, V49, P575, DOI 14897 10.1177/0002764205280922 14898 MALHOTRA Y, 2004, KNOWLEDGE MANAGEMENT, P87 14899 MARWICK AD, 2001, IBM SYST J, V40, P814 14900 NONAKA I, 1994, ORGAN SCI, V5, P14 14901 NONAKA I, 1995, KNOWLEDGE CREATING C 14902 PAIVA EL, 2008, INT J INNOVATION LEA, V5, P66 14903 PECHENIZKIY M, 2005, P DAT MIN BUS WORKSH, P67 14904 PRESTON R, 2006, INFORM WEEK, V1119, P64 14905 RARNACHANDRAN SD, 2008, INT J INNOVATION LEA, V5, P18 14906 REINGRUBER M, 2008, DM REV MAGAZINE 0115 14907 SIMON HA, 1976, ADM BEHAV 14908 SMITH AD, 2007, INT J INNOVATION LEA, V4, P127 14909 SMOLIAR SW, 2007, INT J INNOVATION LEA, V4, P26 14910 SUN SY, 2008, INT J INNOVATION LEA, V5, P51 14911 VARGO A, 2006, STRATEGIC COMMUNICAT, V10, P3 14912 VIOLINO B, 2004, COMPUTERWORLD, V38, P38 14913 WANG J, 2005, ENCY DATA WAREHOUSIN 14914 WANG SH, 2004, INFORM MANAGE-AMSTER, V41, P445, DOI 14915 10.1016/S0378-7206(03)00083-1 14916 WANG XY, 2007, CELL HOST MICROBE, V2, P96, DOI 14917 10.1016/j.chom.2007.06.009 14918 WHITE C, 2005, BUSINESS INTELLIGENC 14919 WIIG KM, 1999, J KNOWLEDGE MANAGEME, V3, P155 14920 WILLIAMS S, 2006, PROFIT IMPACT BUSINE 14921 WU JH, 2007, INT J INNOVATION LEA, V4, P357 14922 WU X, 2000, KNOWLEDGE INF SYSTEM, V5, P248 14923 NR 46 14924 TC 1 14925 PU EMERALD GROUP PUBLISHING LIMITED 14926 PI BINGLEY 14927 PA HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND 14928 SN 0263-5577 14929 J9 INDUSTRIAL MANAGE DATA SYST 14930 JI Ind. Manage. Data Syst. 14931 PY 2008 14932 VL 108 14933 IS 5-6 14934 BP 622 14935 EP 634 14936 DI 10.1108/02635570810876750 14937 PG 13 14938 SC Computer Science, Interdisciplinary Applications; Engineering, 14939 Industrial 14940 GA 337PD 14941 UT ISI:000258447100004 14942 ER 14943 14944 PT J 14945 AU Devaraj, S 14946 Easley, RE 14947 Crant, JM 14948 AF Devaraj, Sarv 14949 Easley, Robert E. 14950 Crant, J. Michael 14951 TI How does personality matter? Relating the five-factor model to 14952 technology acceptance and use 14953 SO INFORMATION SYSTEMS RESEARCH 14954 LA English 14955 DT Article 14956 DE personality; five-factor model; technology acceptance; system use; 14957 collaborative technology 14958 ID COMPUTER SELF-EFFICACY; INFORMATION-TECHNOLOGY; INDIVIDUAL-DIFFERENCES; 14959 JOB-PERFORMANCE; COGNITIVE-STYLE; USAGE BEHAVIOR; CONSCIENTIOUSNESS; 14960 METAANALYSIS; ANTECEDENTS; INTENTIONS 14961 AB The five-factor model (FFM) of personality has been used to great 14962 effect in management and psychology research to predict attitudes, 14963 cognitions, and behaviors, but has largely been ignored in the IS 14964 field. We demonstrate the potential utility of incorporating this model 14965 into IS research by using the FFM personality factors in the context of 14966 technology acceptance. We propose a dispositional perspective to 14967 understanding user attitudes and beliefs, and examine the effect of 14968 user personality-captured using the FFM's big five factors-on both the 14969 perceived usefulness of and subjective norms toward the acceptance and 14970 use of technology. Using logged usage data from 180 new users of a 14971 collaborative technology, we found general support for our hypotheses 14972 that the FFM personality dimensions can be useful predictors of users' 14973 attitudes and beliefs. We also found strong support for the 14974 relationships between intention to use and system use. 14975 C1 [Devaraj, Sarv; Easley, Robert E.; Crant, J. Michael] Univ Notre Dame, Mendoza Coll Business, Dept Management, Notre Dame, IN 46556 USA. 14976 RP Devaraj, S, Univ Notre Dame, Mendoza Coll Business, Dept Management, 14977 Notre Dame, IN 46556 USA. 14978 EM sdevaraj@nd.edu 14979 reasley@nd.edu 14980 jcrant@nd.edu 14981 CR AGARWAL R, 1999, DECISION SCI, V30, P361 14982 AGARWAL R, 2000, MIS QUART, V24, P665 14983 AJZEN I, 1980, UNDERSTANDING ATTITU 14984 AJZEN I, 1988, ATTITUDES PERSONALIT 14985 BANDURA A, 1986, SOCIAL FDN THOUGH AC 14986 BARRICK MR, 1991, PERS PSYCHOL, V44, P1 14987 BARRICK MR, 2000, HDB PRINCIPLES ORG B 14988 BARRICK MR, 2001, INT J SELECT ASSESS, V9, P9 14989 BARRICK MR, 2002, J APPL PSYCHOL, V87, P43 14990 BAZERMAN MH, 1994, JUDGMENT MANAGERIAL 14991 BENTLER PM, 1980, PSYCHOL BULL, V88, P588 14992 BONO JE, 2004, J APPL PSYCHOL, V89, P901 14993 BRIGGS SR, 1992, J PERS, V60, P253 14994 COMPEAU D, 1999, MIS QUART, V23, P145 14995 COMPEAU DR, 1995, MIS QUART, V19, P189 14996 CONNER M, 2001, PERS SOC PSYCHOL B, V27, P1547 14997 COSTA PT, 1980, LIFE-SPAN DEV BEHAV, V3, P65 14998 COSTA PT, 1991, PERS INDIV DIFFER, V12, P887 14999 COSTA PT, 1992, REVISED NEO PERSONAL 15000 DAVIS FD, 1989, MIS QUART, V13, P319 15001 DIGMAN JM, 1990, ANNU REV PSYCHOL, V41, P417 15002 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 15003 FREDRICKSON JW, 1984, ACAD MANAGE J, V27, P399 15004 GEORGE JM, 2001, J APPL PSYCHOL, V86, P513 15005 GRAZIANO WG, 1997, HDB PERSONALITY PSYC, P795 15006 HAMPSON SE, 2006, PSYCHOL ADDICT BEHAV, V20, P288, DOI 15007 10.1037/0893-164X.20.3.288 15008 HOUGH LM, 2002, COMPREHENSIVE HDB PS, V12, P131 15009 HUBER GP, 1983, MANAGE SCI, V29, P567 15010 IGBARIA M, 1995, OMEGA-INT J MANAGE S, V23, P587 15011 JASPERSON J, 2002, MIS QUART, V26, P397 15012 JORESKOG KG, 1989, LISREL 7 GUIDE PROGR 15013 JUDGE TA, 1999, PERS PSYCHOL, V52, P621 15014 JUDGE TA, 2002, J APPL PSYCHOL, V87, P530 15015 LEE Y, 2003, COMMUNICATIONS ASS I, V12, P752 15016 LEPINE JA, 2001, J APPL PSYCHOL, V86, P326 15017 MALHOTRA Y, 2005, J MANAGE INFORM SYST, V22, P117 15018 MARAKAS GM, 1998, INFORM SYST RES, V9, P126 15019 MARCH JG, 1991, ORGAN SCI, V2, P71 15020 MCCRAE RR, 1997, HDB PERSONALITY PSYC, P825 15021 MOORE GC, 1991, INFORMATION SYSTEMS, V2, P192 15022 ROBEY D, 1983, MANAGE SCI, V29, P580 15023 ROGERS EM, 1983, DIFFUSION INNOVATION 15024 SIEBERT SE, 2001, J VOCAT BEHAV, V58, P1 15025 SMITH CA, 1983, J APPL PSYCHOL, V68, P653 15026 SRITE M, 2006, MIS QUART, V30, P679 15027 STEERS RM, 1991, MOTIVATION WORK BEHA 15028 STRAUB D, 1995, MANAGE SCI, V41, P1328 15029 SZAJNA B, 1996, MANAGE SCI, V42, P85 15030 TAYLOR S, 1995, MIS QUART, V19, P561 15031 TEPPER BJ, 2001, J APPL PSYCHOL, V86, P974 15032 VENKATESH V, 2000, MANAGE SCI, V46, P186 15033 VENKATESH V, 2000, MIS QUART, V24, P115 15034 VENKATESH V, 2003, MIS QUART, V27, P425 15035 WATSON D, 1997, HDB PERSONALITY PSYC, P767 15036 ZMUD RW, 1979, MANAGE SCI, V25, P966 15037 NR 55 15038 TC 1 15039 PU INFORMS 15040 PI HANOVER 15041 PA 7240 PARKWAY DR, STE 310, HANOVER, MD 21076-1344 USA 15042 SN 1047-7047 15043 J9 INF SYSTEMS RES 15044 JI Inf. Syst. Res. 15045 PD MAR 15046 PY 2008 15047 VL 19 15048 IS 1 15049 BP 93 15050 EP 105 15051 DI 10.1287/isre.1070.0153 15052 PG 13 15053 SC Information Science & Library Science; Management 15054 GA 284DA 15055 UT ISI:000254684400006 15056 ER 15057 15058 PT J 15059 AU Collberg, CS 15060 Thomborson, C 15061 Townsend, GM 15062 AF Collberg, Christian S. 15063 Thomborson, Clark 15064 Townsend, Gregg M. 15065 TI Dynamic graph-based software fingerprinting 15066 SO ACM TRANSACTIONS ON PROGRAMMING LANGUAGES AND SYSTEMS 15067 LA English 15068 DT Article 15069 DE languages; legal aspects; security; software piracy; software 15070 protection; watermarking 15071 ID PROTECTION; TIME 15072 AB Fingerprinting embeds a secret message into a cover message. In media 15073 fingerprinting, the secret is usually a copyright notice and the cover 15074 a digital image. Fingerprinting an object discourages intellectual 15075 property theft, or when such theft has occurred, allows us to prove 15076 ownership. The Software Fingerprinting problem can be described as 15077 follows. Embed a structure W into a program P such that: W can be 15078 reliably located and extracted from P even after P has been subjected 15079 to code transformations such as translation, optimization and 15080 obfuscation; W is stealthy; W has a high data rate; embedding W into P 15081 does not adversely affect the performance of P; and W has a 15082 mathematical property that allows us to argue that its presence in P is 15083 the result of deliberate actions. 15084 In this article, we describe a software fingerprinting technique in 15085 which a dynamic graph fingerprint is stored in the execution state of a 15086 program. Because of the hardness of pointer alias analysis such 15087 fingerprints are difficult to attack automatically. 15088 C1 Univ Arizona, Dept Comp Sci, Tucson, AZ 85721 USA. 15089 Univ Auckland, Dept Comp Sci, Auckland 1, New Zealand. 15090 RP Collberg, CS, Univ Arizona, Dept Comp Sci, Tucson, AZ 85721 USA. 15091 EM collberg@cs.arizona.edu 15092 cthombor@cs.auckland.ac.nz 15093 gmt@cs.arizona.edu 15094 CR *COMP, 2004, FREEPORT EXPR 15095 *INT PLANN RES COO, 2003, 8 ANN BSA GLOB SOFTW 15096 ALBERT D, 1982, IEEE COMPUT, V17, P68 15097 ANDERSON RJ, 1998, IEEE J SAC, V16 15098 ARBOTT G, 2002, P 5 INT C EL COMM RE 15099 BACON DF, 1994, ACM COMPUT SURV, V26, P345 15100 BAKER BS, 1998, P USENIX ANN TECHN C 15101 BENDER W, 1996, IBM SYST J, V35, P3 15102 CHANG H, 2001, LECT NOTES COMPUTER, V2320 15103 CHOW S, 2001, LNCS, V2200, P144 15104 COLLBERG C, 1988, P IEEE INT C COMP LA 15105 COLLBERG C, 1997, 148 U AUCKL DEP COMP 15106 COLLBERG C, 1998, P PRINC PROGR LANG P 15107 COLLBERG C, 1999, C REC POPL 99 26 ACM 15108 COLLBERG C, 2003, IEEE MAGAZINE SE AUG, V1 15109 COLLBERG C, 2003, P WORKSH GRAPHS COMP 15110 COUSOT P, 2004, P ACM PRINC PROGR LA 15111 CRAVER S, 1998, IEEE J SEL AREA COMM, V16, P573 15112 DAVIDSON R, 1996, 5559884, US 15113 DAVIDSON RL, 1996, 5559884, US 15114 DEBRAY S, 2001, P 2001 WORKSH BIN RE 15115 DEBRAY SK, 2000, ACM T PROGR LANG SYS, V22, P378 15116 GHIYA R, 1996, P 23 ANN ACM S PRINC, P1 15117 GOULDEN IP, 1983, COMBINATORIAL ENUMER 15118 HALSTEAD MH, 1977, ELEMENTS SOFTWARE SC 15119 HARARY F, 1973, GRAPHICAL ENUMERATIO 15120 HARRISON WA, 1981, ACM SIGPLAN NOTICES, V16, P63 15121 HAUSER RC, 1995, INET 95 5 ANN C INT, V1, P199 15122 HEFFNER K, 2004, LECT NOTES COMPUT SC, V3225, P428 15123 HENRY S, 1981, IEEE T SOFTWARE ENG, V7, P510 15124 HERZBERG A, 1984, P 4 JER C INF TECHN 15125 HERZBERG A, 1987, ACM T COMPUT SYST, V5, P371 15126 HORNE B, 2001, LECT NOTES COMPUTER, V2320 15127 KNUTH DE, 1997, ART COMPUTER PROGRAM, V1 15128 KUNDU S, 1977, SIAM J COMPUT, V6, P151 15129 MADOU M, 2005, DRM 05 P 5 ACM WORKS, P75 15130 MALHOTRA Y, 1994, J SYST MANAGE, V45, P32 15131 MAUDE T, 1984, COMMUN ACM, V27, P950 15132 MCCABE TJ, 1976, IEEE T SOFTWARE ENG, V2, P308 15133 MONDEN A, 1998, P 1998 S CYPT INF SE 15134 MONDEN A, 2000, P 24 COMP SOFTW APPL 15135 MORI R, 1990, T IEICE, V73, P7 15136 MOSKOWITZ SA, 1996, 5745569, US 15137 MUNSON JC, 1993, J SYST SOFTWARE, V20, P217 15138 MURATANI H, 2001, IHW 01 P 4 INT WORKS, P303 15139 MUTH R, 2001, SOFTWARE PRACT EXPER, V31, P67 15140 MYLES G, 2003, P INT C INF SEC CRYP 15141 MYRVOLD W, 2001, INFORM PROCESS LETT, V79, P281 15142 NAGRA J, 2006, THESIS U AUCKLAND AU 15143 NAGYFARKAS D, 2004, EASTER EGG ARCH 15144 NYSTROM N, 2004, BLOAT BYTECODE LEVEL 15145 OVIEDO EI, 1980, P IEEE COMPSAC, P146 15146 PALSBERG J, 2000, P ACSAC 00 16 ANN CO 15147 PETICOLAS FA, 1998, P 2 WORKSH INF HID P 15148 PETITCOLAS FAP, 2004, STIRMARK 3 1 15149 PIEPRZYK J, 1999, LECT NOTES COMPUT SC, V1729, P178 15150 PROEBSTING TA, 1997, P 3 USENIX C OBJ OR 15151 QU G, 1998, P 1998 IEEE ACM INT, P190 15152 RAMALINGAM G, 1994, ACM T PROGR LANG SYS, V16, P1467 15153 SAHOO T, 2004, TR0407 U ARIZ DEP CO 15154 SIMMEL SS, 1994, J INTERACTIVE MULTIM, P81 15155 STERN JP, 1999, INFORMATION HIDING, P368 15156 THOMBORSON C, 2004, P 2 AUSTR INF SEC WO, P27 15157 VENKATESAN R, 2001, P 4 INT INF HID WORK 15158 WANG C, 2000, THESIS U VIRGINA 15159 NR 65 15160 TC 1 15161 PU ASSOC COMPUTING MACHINERY 15162 PI NEW YORK 15163 PA 2 PENN PLAZA, STE 701, NEW YORK, NY 10121-0701 USA 15164 SN 0164-0925 15165 J9 ACM TRANS PROGRAM LANG SYST 15166 JI ACM Trans. Program. Lang. Syst. 15167 PD OCT 15168 PY 2007 15169 VL 29 15170 IS 6 15171 AR 35 15172 DI 10.1145/1286821.1286826 15173 PG 67 15174 SC Computer Science, Software Engineering 15175 GA 231RU 15176 UT ISI:000250967500006 15177 ER 15178 15179 PT C 15180 AU Sanin, C 15181 Szczerbicki, E 15182 AF Sanin, Cesar 15183 Szczerbicki, Edward 15184 TI Towards the construction of decisional DNA: A set of experience 15185 knowledge structure java class within an ontology system 15186 SO CYBERNETICS AND SYSTEMS 15187 LA English 15188 DT Proceedings Paper 15189 AB In this article, we present a Java class and an ontology system 15190 implementation for the exploitation of embedded experiential knowledge 15191 that can be used in several domains. We support this approach on three 15192 concepts: Set of Experience Knowledge Structure (SOEKS), a tool able to 15193 collect and manage explicit decisional knowledge; Decisional DNA, a 15194 structure for decisional knowledge akin to human DNA; and a group of 15195 ontologies for ubiquitous applications called SOUPA (Standard Ontology 15196 for Ubiquitous and Pervasive Applications). 15197 The SOUPA is extended with the Set of Experience Knowledge Structure 15198 (SOEKS), enhancing the decisional experience used to assemble 15199 Decisional DNA with ontology characteristics for ubiquitous and 15200 pervasive applications. Additionally, we propose a SOEKS Java class 15201 created for the support and easy implementation of applications using 15202 the extended SOUPA which will allows the construction of a Decisional 15203 DNA repository useful within many different intelligent systems and 15204 platforms. 15205 C1 Univ Newcastle, Sch Engn, Newcastle, NSW 2308, Australia. 15206 RP Sanin, C, Univ Newcastle, Sch Engn, Newcastle, NSW 2308, Australia. 15207 EM cesar.maldonadosanin@newcastle.edu.au 15208 CR ARNOLD W, 1985, ARTIFICIAL INTELLIGE 15209 CHEN H, 2004, P 1 ANN INT C MOB UB, P258 15210 DRUCKER P, 1995, POST CAPITALIST EXEC 15211 GAINES B, 1992, NEW PSYCHOLOGIS 1023 15212 GERWIN D, 1977, ACAD MANAGE REV, V13, P762 15213 GOLDRATT EM, 1986, GOAL 15214 GRUBER TR, 1995, INT J HUM-COMPUT ST, V43, P907 15215 KOLLING M, 2007, BLUEJ INTERACTIVE JA 15216 LIN CH, 2002, J COMPUT INFORM SYST, V42, P83 15217 LLOYD JW, 2003, LOGIC LEARNING LEARN 15218 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 15219 MINSKY M, 2006, REPRESENTATION AI TO 15220 NOBLE D, 1998, P FUSION 98 1 INT C, P478 15221 NONAKA I, 1995, KNOWLEDGE CREATING C 15222 RAMOS J, 2004, PUBLIC DELIVERABLE E 15223 SANIN C, 2004, KNOWLEDGE MANAGEMENT, P79 15224 SANIN C, 2005, FDN CONTROL MANAGEME, V3, P95 15225 SANIN C, 2005, P INT C KNOWL BAS IN, P946 15226 SANIN C, 2006, CYBERNET SYST, V37, P97, DOI 10.1080/01969720500425046 15227 SANIN C, 2006, INT J ENTERPRISE INF, V2, P45 15228 SANIN C, 2006, KNOWLEDGE MANAGEMENT, P33 15229 SANIN C, 2007, J UNIVERS COMPUT SCI, V13, P209 15230 SATTLER U, 2006, DESCRIPTION LOGIC RE 15231 SENGE P, 1990, 5 DISCIPLINE ART PRA 15232 SEVILMIS N, 2005, P EUR SEM WEB C ESWC, V32, P471 15233 TORO C, 2006, P INT C KNOWL BAS IN, P679 15234 TORO C, 2007, P INT C KNOWL BAS IN, P295 15235 NR 27 15236 TC 1 15237 PU TAYLOR & FRANCIS INC 15238 PI PHILADELPHIA 15239 PA 325 CHESTNUT ST, SUITE 800, PHILADELPHIA, PA 19106 USA 15240 SN 0196-9722 15241 J9 CYBERN SYST 15242 JI Cybern. Syst. 15243 PY 2007 15244 VL 38 15245 IS 8 15246 BP 859 15247 EP 878 15248 DI 10.1080/01969720701601189 15249 PG 20 15250 SC Computer Science, Cybernetics 15251 GA 229XK 15252 UT ISI:000250839700007 15253 ER 15254 15255 PT J 15256 AU Shih, BJ 15257 Shih, JL 15258 Chen, RL 15259 AF Shih, B.-J. 15260 Shih, J.-L. 15261 Chen, R.-L. 15262 TI Organizing learning materials through hierarchical topic maps: An 15263 illustration through Chinese herb medication 15264 SO JOURNAL OF COMPUTER ASSISTED LEARNING 15265 LA English 15266 DT Article 15267 DE chinese herb medication; digital learning material; self-organizing 15268 map; topic map. Chinese herb medication; digital learning material; 15269 self-organizing map; topic map 15270 ID CATEGORY MAP; WEB; SYSTEM 15271 AB This research aims to use hierarchical topic maps to compile digital 15272 learning material and to discuss its design and application 15273 possibilities. The system renders tremendous original assets and then 15274 embeds a self-organizing map (SOM) in the material database to produce 15275 topical learning materials, as in this case, an illustration through 15276 Chinese herb medication. It helps to demonstrate robust professional 15277 information as well as knowledge structures, and provides a customized 15278 and interactive learning dynamic to support both progressive and 15279 constructive learning styles. 15280 The paper first gives a detailed procedural description of the material 15281 construction, explains how topic map techniques were applied, and 15282 observes the implications and potentials of the technology to education. 15283 Both the technical and educational evaluations of using SOM topic maps 15284 in compilation of learning materials have resulted in positive 15285 feedback. SOM allows users to review the complete databank in 15286 structural hierarchical order, which provides comprehensive 15287 understanding of the entire set of learning materials, and also brings 15288 opportunities to users to discover knowledge related to their study 15289 area. 15290 C1 Tajen Univ, Dept MIS, Pingtung, Taiwan. 15291 Tamkang Univ, Dept Educ Technol, Taipei, Taiwan. 15292 Tajen Univ, Pingtung, Taiwan. 15293 RP Shih, BJ, 151 Yin Chuan Rd, Tamsui 251, Taipei Hsien, Taiwan. 15294 EM juling@mail.tku.edu.tw 15295 CR ANDERSON JR, 1980, COGNITIVE PSYCHOL IT 15296 AUSUBEL DP, 1968, ED PSYCHOL COGNITIVE 15297 BERRY MA, 2000, MASTERING DATA MININ 15298 BRUNO D, 2003, INFORM MANAGEMENT J, V37, P44 15299 CHEN HC, 1998, J AM SOC INFORM SCI, V49, P582 15300 CHIEN LF, 1997, P 20 ANN INT ACM SIG, P50 15301 DITTENBACH M, 2000, P INT JOINT C NEUR N, V6, P15 15302 DRINGUS LP, 2005, COMPUT EDUC, V45, P141, DOI 15303 10.1016/j.compedu.2004.05.003 15304 FISHER KM, 2000, MAPPING BIOL KNOWLED 15305 FOX EA, 1993, J AM SOC INFORM SCI, V44, P480 15306 GOVINDASAMY T, 2002, INTERNET HIGHER ED, V4, P287 15307 KIANG MY, 2001, INFORM SYST RES, V12, P177 15308 KLEMKE R, 2000, P 3 INT C PRACT ASP 15309 KOHONEN T, 2001, SELF ORGANIZING MAPS 15310 LEE CHM, 2005, COMPUT EDUC, V45, P1, DOI 10.1016/j.compedu.2004.04.006 15311 LIN X, 1991, P 14 ACM SIGIR C RES, P269 15312 LIU DR, 2004, INTERNET RES, V14, P254, DOI 10.1108/10662240410542689 15313 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 15314 MARX RW, 1998, TEACH TEACH EDUC, V14, P33 15315 MASIELLO I, 2005, COMPUT EDUC, V45, P171, DOI 15316 10.1016/j.compedu.2004.07.001 15317 MLADENIC D, 2003, DECIS SUPPORT SYST, V35, P45 15318 NONAKA I, 1995, KNOWLEDGE CREATING C 15319 NOY NF, 2001, ONTOLOGY DEV, V101 15320 PUTNAM RT, 2000, EDUC RES, V29, P4 15321 RASMUSSEN E, 1992, INFORMATION RETRIEVA, P419 15322 RATH HH, 1999, P MARK TECHN 99 15323 RAUBER A, 1999, PAC AS C KNOWL DISC, P228 15324 ROUSSINOV D, 2003, DECIS SUPPORT SYST, V35, P149 15325 SALTON G, 1989, AUTOMATIC TEXT PROCE 15326 SHNEIDERMAN B, 2000, P 5 ACM C DIG LIB SA, P57 15327 SMITH KA, 2003, DECIS SUPPORT SYST, V35, P245 15328 SMOLKA B, 2003, REAL-TIME IMAGING, V9, P261, DOI 15329 10.1016/j.rti.2003.09.015 15330 VEERASAMY A, 1996, P 19 INT ACM SIGIR C, P85 15331 WONG KF, 1998, P 1 AS DIG LIB WORKS, P47 15332 YANG CC, 2003, DECIS SUPPORT SYST, V35, P89 15333 YOON BU, 2002, R&D MANAGE, V32, P291 15334 ZAMIR O, 1999, COMPUT NETW, V31, P1361 15335 NR 37 15336 TC 1 15337 PU BLACKWELL PUBLISHING 15338 PI OXFORD 15339 PA 9600 GARSINGTON RD, OXFORD OX4 2DQ, OXON, ENGLAND 15340 SN 0266-4909 15341 J9 J COMPUT ASSIST LEARN 15342 JI J. Comput. Assist. Learn. 15343 PD DEC 15344 PY 2007 15345 VL 23 15346 IS 6 15347 BP 477 15348 EP 490 15349 DI 10.1111/j.1365-2729.2007.00230.x 15350 PG 14 15351 SC Education & Educational Research 15352 GA 225YA 15353 UT ISI:000250553000003 15354 ER 15355 15356 PT J 15357 AU Svetlik, I 15358 Stavrou-Costea, E 15359 AF Svetlik, Ivan 15360 Stavrou-Costea, Eleni 15361 TI Connecting human resources management and knowledge management 15362 SO INTERNATIONAL JOURNAL OF MANPOWER 15363 LA English 15364 DT Article 15365 DE human resource management; knowledge management 15366 ID HRM 15367 AB Purpose - The article seeks to demonstrate the benefits of using an 15368 integrative approach between human resource management (HRM) and 15369 knowledge management (KM), where one reinforces and supports the other 15370 in enhancing organisational effectiveness and performance. 15371 Design/methodology/approach - This contribution is a collection of 15372 research articles that explore how HRM and KM are interrelated and 15373 provide empirical support for such connection. 15374 Findings - The authors firmly believe that the articles of this issue 15375 will not only provide for interesting and worthwhile reading material, 15376 but also set the stage for enlarging and enriching the research base on 15377 the relationship between HRM and KM. 15378 Research limitations/implications - It is not an exhaustive analysis of 15379 the connections between HRM and KM; however, it is a very good first 15380 step in that direction. Even though HRM and KM have much in common, 15381 there are few studies that make such a connection explicit. 15382 Practical implications - The article provides a very useful source of 15383 information and practical advice on how the connection between the two 15384 disciplines can enhance organisational functioning. 15385 Originality/value - This special issue fulfils a gap in the existing 15386 literature for both academics and practitioners on the merits of using 15387 HRM and KM integratively. 15388 C1 Univ Ljubljana, Ljubljana, Slovenia. 15389 Univ Cyprus, Nicosia, Cyprus. 15390 RP Svetlik, I, Univ Ljubljana, Ljubljana, Slovenia. 15391 EM Ivan.Svetlik@fdv.uni-lj.si 15392 CR *OCED, 2001, KNOWL MAN LEARN SOC 15393 ARMSTRONG M, 2000, EMPLOYEE RELATIONS, V22, P576 15394 BARABAS C, 1990, TECHNICAL WRITING CO 15395 BEARDWELL L, 2001, HUMAN RES MANAGEMENT 15396 BHATT GD, 2001, J KNOWLEDGE MANAGEME, V5, P68 15397 BLAKER F, 2002, STRATEGIC MANAGEMENT 15398 BOISOT M, 2005, HDB KNOWLEDGE EC 15399 BOXALL P, 2003, STRATEGY HUMAN RES M 15400 BURTON JA, 1999, KNOWLEDGE CAPITALISM 15401 DANA LP, 2005, INT J MANPOWER, V26, P10, DOI 10.1108/01437720510587244 15402 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 15403 DIBELLA A, 1998, ORG LEARN INTEGRATED 15404 DODGSON M, 2000, MANAGEMENT TECHNOLOG 15405 DRUCKER PF, 1999, CALIF MANAGE REV, V41, P79 15406 GIBBONS M, 2000, MANAGEMENT TECHNOLOG 15407 HILDRETH P, 1999, INFORM SYSTEMS NEXT 15408 HUSEMAN CR, 1999, LEADING KNOWLEDGE NA 15409 KAKABADSE NK, 2003, J KNOWLEDGE MANAGEME, V7, P75 15410 LANG JC, 2001, J KNOWLEDGE MANAGEME, V5, P43 15411 LEIBOLD M, 2002, STRATEGIC MANAGEMENT 15412 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 15413 MATUSIK S, 2002, STRATEGIC MANAGEMENT 15414 NARASIMHA S, 2000, COMPETITIVENESS REV, V10, P123 15415 NONAKA I, 1995, KNOWLEDGE CREATING C 15416 NONAKA I, 2002, STRATEGIC MANAGEMENT 15417 ODELL C, 1998, ONLY WE KNOW WHAT WE 15418 ODONNELL D, 2000, J INTELLECTUAL CAPIT, V1, P187 15419 ODONNELL D, 2003, J INTELLECTUAL CAPIT, V4, P82 15420 OLTRA V, 2005, J KNOWLEDGE MANAGEME, V9, P70 15421 PENROSE E, 1959, THEORY GROWTH FIRM 15422 POLANYI M, 1966, TACIT DIMENSION 15423 ROONEY D, 2005, HDB KNOWLEDGE EC 15424 SCARBROUGH H, 2003, INT J MANPOWER, V24, P501, DOI 15425 10.1108/01437720310491053 15426 SCARPELLO GV, 1988, PERSONNEL HUMAN RES 15427 SCHOLL W, 2004, J KNOWLEDGE MANAGEME, V8, P19 15428 SENGE P, 1994, 5 DISCIPLINE ART PRA 15429 SHIH HA, 2005, INT J MANPOWER, V26, P582, DOI 10.1108/01437720510625476 15430 SPENDER JC, 1998, ORGANIZATION, V5, P233 15431 TEECE DJ, 2000, LONG RANGE PLANN, V33, P27 15432 WENGER E, 2002, CULLTIVATING COMMUNI 15433 WINTER S, 1987, COMPETITIVE CHALLENG 15434 YAHYA S, 2002, J KNOWLEDGE MANAGEME, V6, P457 15435 YOO Y, 2002, STRATEGIC MANAGEMENT 15436 NR 43 15437 TC 1 15438 PU EMERALD GROUP PUBLISHING LIMITED 15439 PI BRADFORD 15440 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 15441 SN 0143-7720 15442 J9 INT J MANPOWER 15443 JI Int. J. Manpow. 15444 PY 2007 15445 VL 28 15446 IS 3-4 15447 BP 197 15448 EP 206 15449 DI 10.1108/01437720710755209 15450 PG 10 15451 SC Management 15452 GA 197OU 15453 UT ISI:000248566000001 15454 ER 15455 15456 PT J 15457 AU Hwang, YJ 15458 Kim, DJ 15459 AF Hwang, Yujong 15460 Kim, Dan J. 15461 TI Understanding affective commitment, collectivist culture, and social 15462 influence in relation to knowledge sharing in technology mediated 15463 learning 15464 SO IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION 15465 LA English 15466 DT Article 15467 DE E-collaboration; knowledge sharing; partial least square (PLS); survey 15468 research; technology mediated learning (TML) 15469 ID INFORMATION-TECHNOLOGY; ACCEPTANCE MODEL; ELECTRONIC MAIL; USER 15470 ACCEPTANCE; USAGE BEHAVIOR; SYSTEMS; COMMUNICATION; MANAGEMENT; 15471 RICHNESS; COLLABORATION 15472 AB Technology mediated learning (TML) is gaining interest from both 15473 academic researchers and. communication professionals as training with 15474 internet technology and web-based distance learning become increasingly 15475 popular. This paper investigates social norms, individual-level 15476 cultural orientation (collectivism), and affective commitment 15477 (internalization and identification) and studies their influences on 15478 the system users' (or learners) attitude toward sharing knowledge by 15479 email in the TML environment. An empirical test of the proposed model 15480 was conducted in the pilot test (n = 155) and the main test (n = 411). 15481 Theoretical and practical implications of these findings for TML, 15482 knowledge management, and e-collaboration are discussed in the paper. 15483 C1 Depaul Univ, Sch Accountancy & Management Informat Syst, Chicago, IL 60604 USA. 15484 Univ Houston Clear Lake, Comp Informat Syst Dept, Houston, TX 77058 USA. 15485 RP Hwang, YJ, Depaul Univ, Sch Accountancy & Management Informat Syst, 15486 Chicago, IL 60604 USA. 15487 EM yhwang1@depaul.edu 15488 Kimdan@uhcl.edu 15489 CR AGARWAL R, 1998, INFORM SYST RES, V9, P204 15490 AJZEN I, 1980, UNDERSTANDING ATTITU 15491 ALAVI M, 2001, INFORM SYST RES, V12, P1 15492 ALAVI M, 2001, MIS QUART, V25, P107 15493 ALAVI M, 2006, J MANAGEMENT INFORM, V22, P191 15494 ARBAUGH JB, 2000, J MANAGEMENT ED, V24, P32 15495 BANDURA A, 1986, SOCIAL FDN THOUGHT A 15496 BARCLAY D, 1995, TECHNOLOGY STUDIES, V2, P285 15497 BARON RM, 1986, J PERS 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AM SOCIOL REV, V15, P151 15560 ROURKE L, 2002, J INTERACTIVE LEARNI, V13, P257 15561 SABERWAL R, 2003, DECISION SCI, V34, P225 15562 SPROULL L, 1986, MANAGE SCI, V32, P1492 15563 SRITE M, 2006, MIS QUART, V30, P679 15564 STRAUB D, 2002, J GLOB INF MANAG, V10, P13 15565 TRIANDIS HC, 1989, NEBRASKA S MOTIVATIO 15566 TRIANDIS HC, 1995, INDIVIDUALISM COLLEC 15567 TRIANDIS HC, 2004, ACAD MANAGE EXEC, V18, P88 15568 TYLER TR, 2000, PSYCHOL PUBLIC POL L, V6, P1138 15569 VENKATESH V, 2000, MANAGE SCI, V46, P186 15570 VENKATESH V, 2000, MIS QUART, V24, P115 15571 VENKATESH V, 2003, MIS QUART, V27, P425 15572 WALTHER B, 1996, COMMUN RES, V23, P3 15573 WARSHAW PR, 1980, J MARKETING RES, V17, P153 15574 WASKO MM, 2005, MIS QUART, V29, P35 15575 WEISBAND SP, 1995, ACAD MANAGE J, V38, P1124 15576 WERTS CE, 1974, EDUC PSYCHOL MEAS, V34, P25 15577 WOLD H, 1982, 2ND GENERATION MULTI, V1, P325 15578 WOLF H, 1962, J BUS, V35, P298 15579 YI MY, 2003, INFORM SYST RES, V14, P146 15580 YI MY, 2003, INT J HUM-COMPUT ST, V59, P431, DOI 15581 10.1016/S0171-5819(03)00114-9 15582 ZACK MH, 2001, KNOWLEDGE MANAGEMENT 15583 NR 90 15584 TC 1 15585 PU IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC 15586 PI PISCATAWAY 15587 PA 445 HOES LANE, PISCATAWAY, NJ 08855 USA 15588 SN 0361-1434 15589 J9 IEEE TRANS PROF COMM 15590 JI IEEE Trans. Prof. Commun. 15591 PD SEP 15592 PY 2007 15593 VL 50 15594 IS 3 15595 BP 232 15596 EP 248 15597 DI 10.1109/TPC.2007.902664 15598 PG 17 15599 SC Communication; Engineering, Multidisciplinary 15600 GA 208GW 15601 UT ISI:000249308800004 15602 ER 15603 15604 PT J 15605 AU Chou, TC 15606 Chang, PL 15607 Cheng, YP 15608 Tsai, CT 15609 AF Chou, Tzu-Chuan 15610 Chang, Pao-Long 15611 Cheng, Yih-Ping 15612 Tsai, Chien-Tzu 15613 TI A path model linking organizational knowledge attributes, information 15614 processing capabilities, and perceived usability 15615 SO INFORMATION & MANAGEMENT 15616 LA English 15617 DT Article 15618 DE teachability; codificability; information acquisition; information 15619 dissemination; organizational memory; information integration 15620 ID MARKET ORIENTATION; EMPIRICAL-TEST; MANAGEMENT; PERSPECTIVE; 15621 TECHNOLOGY; INNOVATION 15622 AB Employees' perceptions of knowledge management (KM) has been of 15623 increasing interest to organization researchers who have suggested that 15624 the understanding of organization information processing (OIP) 15625 capabilities is important in providing KM activities. Yet, there has 15626 been little research on the link between OIP capabilities and 15627 employees' perceived usability of KM tools in an organization. We 15628 developed a path model employing several constructs: teachability, 15629 codificability, information acquisition, information dissemination, 15630 organizational memory, information integration, and perceived 15631 usability. We then explored the relationships between employees' 15632 perception of the effectiveness of KM activities and empirically tested 15633 the model using a sample of 157 enterprises from the Taiwanese 15634 Information Service Industry. Our results showed that all proposed 15635 relationships except a link between codificability and memory 15636 capability were supported by the data. The findings and their 15637 implications are discussed. (c) 2007 Elsevier B.V. All rights reserved. 15638 C1 Natl Taiwan Univ Sci & Technol, Dept Informat Management, Taipei 106, Taiwan. 15639 Feng Chia Univ, Dept Business Adm, Taichung, Taiwan. 15640 Ming Chuan Univ, Dept Informat Management, Tao Yuan 333, Taiwan. 15641 RP Chou, TC, Natl Taiwan Univ Sci & Technol, Dept Informat Management, 43 15642 Keelung Rd,Sect 4, Taipei 106, Taiwan. 15643 EM tcchou@mail.ntust.edu.tw 15644 CR AKGUN AE, 2003, HUM RELAT, V56, P839 15645 ANAND V, 2003, J MANAGERIAL ISSUES, V15, P15 15646 ANDERSON JC, 1988, PSYCHOL BULL, V103, P411 15647 BECERRAFERNANDEZ I, 2001, J MANAGE INFORM SYST, V18, P23 15648 BEGBIE R, 2002, J DATABASE MANAGE, V9, P325 15649 COHEN WM, 1990, ADMIN SCI QUART, V35, P128 15650 CONTRACTOR FJ, 2002, J INT MANAGEMENT, V8, P11 15651 FORNELL C, 1981, J MARKETING RES, V18, P39 15652 GOLD AH, 2001, J MANAGE INFORM SYST, V18, P185 15653 HAIR J, 1995, MULTIVARIATE DATA AN 15654 HALL D, 2003, J INF TECHNOL, V5, P63 15655 HALL R, 2002, LONG RANGE PLANN, V35, P29 15656 HILMER KM, 2000, J MANAGE INFORM SYST, V17, P93 15657 HUBER GP, 1990, ACAD MANAGE REV, V15, P47 15658 HUBER GP, 1991, ORGAN SCI, V2, P88 15659 HULT GTM, 2000, DECISION SCI, V31, P293 15660 JAWORSKI BJ, 1993, J MARKETING, V57, P53 15661 LEE LH, 2001, CORNEA, V20, P179 15662 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 15663 NIDUMOLU SR, 2001, J MANAGE INFORM SYST, V18, P115 15664 NONAKA I, 1998, CALIF MANAGE REV, V40, P40 15665 OKHUYSEN GA, 2002, ORGAN SCI, V13, P370 15666 PAN SL, 1998, J KNOWLEDGE MANAGEME, V2, P55 15667 RAI A, 2002, INFORM SYST RES, V13, P50 15668 RAVASI D, 2001, SCANDINAVIAN J MANAG, V17, P41 15669 SCHULZ M, 2001, J HIGH TECHNOLOGY MA, V12, P139 15670 SHER PJ, 2004, INFORM MANAGE-AMSTER, V41, P933, DOI 15671 10.1016/j.im.2003.06.004 15672 SINKULA JM, 1994, J MARKETING, V58, P35 15673 SLATER SF, 1995, J MARKETING, V59, P63 15674 SMITH VJ, 1991, COMP HAEMATOL INT, V1, P60 15675 SORENSEN JB, 2000, ADMIN SCI QUART, V45, P81 15676 SOUCHON AL, 1997, J MARKETING MANAGEME, V13, P135 15677 SPENDER JC, 1996, STRATEGIC MANAGE J, V17, P5 15678 SPIEGLER I, 2003, INFORM MANAGE-AMSTER, V40, P533 15679 WALSH JP, 1991, ACAD MANAGE REV, V16, P57 15680 WIJNHOVEN F, 1999, J MANAGEMENT INFORMA, V16, P121 15681 YLIRENKO H, 2001, STRATEGIC MANAGE J, V22, P587 15682 ZANDER U, 1995, ORGAN SCI, V6, P76 15683 NR 38 15684 TC 1 15685 PU ELSEVIER SCIENCE BV 15686 PI AMSTERDAM 15687 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 15688 SN 0378-7206 15689 J9 INFORM MANAGEMENT 15690 JI Inf. Manage. 15691 PD JUN 15692 PY 2007 15693 VL 44 15694 IS 4 15695 BP 408 15696 EP 417 15697 DI 10.1016/j.im.2007.03.003 15698 PG 10 15699 SC Computer Science, Information Systems; Information Science & Library 15700 Science; Management 15701 GA 195SP 15702 UT ISI:000248432300005 15703 ER 15704 15705 PT J 15706 AU Medina, AJS 15707 Gonzalez, AM 15708 Falcon, JMG 15709 AF Sanchez Medina, Agustin J. 15710 Melian Gonzalez, Arturo 15711 Garcia Falcon, Juan M. 15712 TI Intellectual capital and sustainable development on islands: An 15713 application to the case of Gran Canaria 15714 SO REGIONAL STUDIES 15715 LA English 15716 DT Article 15717 DE intellectual capital; island territory; sustainable development 15718 ID ENVIRONMENT; MANAGEMENT 15719 AB Sustainable development is an objective for any territory, especially 15720 when the territory is a small island. To achieve the goal of 15721 development and conservation of natural resources, the ideal would be 15722 to base a good part of the island's economy on intangible assets, such 15723 as culture or knowledge, since they neither depreciate nor erode with 15724 use. This work proposes a model designed to enable the identification 15725 and measurement of the principal intangible assets that contribute to 15726 island territories' achievement of sustainable development. In this 15727 work, the model is applied to the island of Gran Canaria, Spain. 15728 C1 Las Palmas de Gran Canaria, Dept Econ, Edificio Dept Ciencias Econ & Empresariales, E-35017 Las Palmas Gran Canaria, Spain. 15729 Las Palmas de Gran Canaria, Direcc Empresas, Edificio Dept Ciencias Econ & Empresariales, E-35017 Las Palmas Gran Canaria, Spain. 15730 RP Medina, AJS, Las Palmas de Gran Canaria, Dept Econ, Edificio Dept 15731 Ciencias Econ & Empresariales, Campus Tafira, E-35017 Las Palmas Gran 15732 Canaria, Spain. 15733 EM asanchez@dede.ulpgc.es 15734 amelian@ulpgc.es 15735 jmgarcia@dede.ulpgc.es 15736 CR *COMM EUR COMM, 1996, ENV IND GREEN ACC 15737 *EUROFORUM, 1998, MED CAP INT MOD INT 15738 *UN FEN, 1999, INF AN 1999 15739 *UN GEN ASS, 1998, DEV VULN IND SMALL I 15740 *WORLD COMM ENV DE, 1987, COMM FUT 15741 ARMSTRONG HW, 2001, SMALL STAT WORLD MAR 15742 BONTIS N, 2002, NSTL INTELLECTUAL CA 15743 BONTIS N, 2004, J INTELLECTUAL CAPIT, V5, P13 15744 BRADLEY K, 1997, BUSINESS STRATEGY RE, V8, P33 15745 BRADLEY K, 1997, BUSINESS STRATEGY RE, V8, P53 15746 BRIGUGLIO L, 1995, WORLD DEV, V23, P1615 15747 BROOKING A, 1997, CAPITAL INTELECTUAL 15748 BROOKING A, 1997, LONG RANGE PLANN, V30, P364 15749 COLEMAN J, 1990, FDN SOCIAL THEORY 15750 COLEMAN JS, 1988, AM J SOCIOL, V94, P95 15751 DALEY J, 2001, AUSTR J MANAGEMENT, V26, P3 15752 DASGUPTA P, 2000, SOCIAL CAPITAL MULTI, P325 15753 DEBANCE KS, 1999, CHALLENGE SUSTAINABL 15754 DECANARIAS G, 2002, DIRECTRIES ORDENACIO 15755 DEGRANCANARIA C, 2001, GRAN CANARIA SIGLO 2 15756 DEPABLOS PO, 1999, IMPORTANCIA ESTRAGIC 15757 DEPABLOS PO, 2002, J INTELLECTUAL CAPIT, V3, P287 15758 DEPABLOS PO, 2003, J INTELLECTUAL CAPIT, V4, P61 15759 EDVINSSON L, 1996, EUROPEAN MANAGEMENT, V14, P356 15760 EDVINSSON L, 1999, CAPITAL INTELECTUAL 15761 EDVINSSON L, 1999, J HUMAN RESOURCE COS, V4, P21 15762 EDVINSSON L, 2000, J INTELLECTUAL CAPIT, V1, P12 15763 EDVINSSON L, 2002, QUIENES DONDE CONTRO 15764 EHRLICH PR, 1993, EXPLOSION DEMOGRAFIC 15765 EKINS P, 1999, INT J SUST DEV WORLD, V2, P24 15766 EKINS P, 2001, ECOL ECON, V37, P5 15767 FALCON JMG, 1999, BUSINESS STRATEGY EN, V8, P336 15768 FINE B, 1998, WORLD BANK SOCIAL CA 15769 FRUIN WM, 2000, FABRICAS CONOCIMIENT 15770 GIDDINGS B, 2002, SUSTAIN DEV, V10, P187, DOI 10.1002/sd.199 15771 GLADWIN TN, 1995, ACAD MANAGE REV, V20, P874 15772 GOLDSMITH E, 1972, MANIFESTO SUPERVIENC 15773 HARVEY MG, 1999, EUROPEAN MANAGEMENT, V17, P85 15774 HAUGHTON G, 1999, J PLAN EDUC RES, V18, P233 15775 KAPLAN RS, 1997, CUADRO MANDO INTEGRA 15776 LEV B, 2001, INTANGIBLES MANAGEME 15777 MACHIN AH, 1993, ISLA GRAN CANARIA 15778 MALHOTRA Y, 2000, J GLOBAL INFORMATION, V8, P5 15779 MARTI JMV, 2000, GESTION CONOCIMIENTO 15780 MARTI JMV, 2001, J INTELLECTUAL CAPIT, V2, P148 15781 MCELROY JL, 2000, IMPACT TOURISM SMALL 15782 MEADOWS DL, 1994, MAS ALLA LIMITES CRE 15783 MEHMET O, 2002, INT J SOC ECON, V29, P152 15784 NAREDO JM, 1998, SOBRE ORIGIN USO CON 15785 NEUMAYER E, 1999, SOC INDIC RES, V48, P77 15786 PASHER E, 1999, INTELLECTUAL CAPITAL 15787 PENA DN, 2002, CAPITAL INTELECTUAL 15788 PETRASH G, 1996, EUROPEAN MANAGEMENT, V14, P365 15789 PETTY R, 2000, J INTELLECTUAL CAPIT, V1, P155 15790 PRETTY J, 2001, WORLD DEV, V29, P209 15791 PUTNAM RD, 1995, J DEMOCR, V6, P65 15792 ROOS G, 2001, STRATEGY LEADERSHIP, V29, P21 15793 SELMAN P, 2000, J ENV POLICY PLANNIN, V2, P39 15794 SHEARLOCK C, 2000, SUSTAIN DEV, V8, P79 15795 SHRJVASTAVA P, 1995, ACAD MANAGE REV, V20, P939 15796 SIMON S, 2003, SUSTAINABLE INDICATO 15797 STEWART TA, 1991, FORTUNE 0603, P44 15798 SVEIBY KE, 2000, NUEVA RIQUEZA EMPRES 15799 WILSON GA, 2001, EUROPEAN ENV, V11, P297 15800 WOOLCOCK M, 2002, SOCIAL CAPITAL EC DE, P18 15801 NR 65 15802 TC 1 15803 PU ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD 15804 PI ABINGDON 15805 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXFORDSHIRE, ENGLAND 15806 SN 0034-3404 15807 J9 REG STUD 15808 JI Reg. Stud. 15809 PY 2007 15810 VL 41 15811 IS 4 15812 BP 473 15813 EP 487 15814 DI 10.1080/00343400600928327 15815 PG 15 15816 SC Environmental Studies; Geography 15817 GA 183VJ 15818 UT ISI:000247600000005 15819 ER 15820 15821 PT C 15822 AU Yang, Q 15823 Reidsema, C 15824 AF Yang, Quangang 15825 Reidsema, Carl 15826 TI Design information handling in a knowledge based intelligent design 15827 system 15828 SO CYBERNETICS AND SYSTEMS 15829 LA English 15830 DT Proceedings Paper 15831 ID REPRESENTATION; MODEL 15832 AB The advancements in internet technology have had a tremendous impact on 15833 the development of knowledge-based engineering systems that support 15834 concurrent engineering. Not only the conventional knowledge acquisition 15835 and representation techniques need to be improved to adapt the new 15836 situation, but the information retrieval and distribution have arisen 15837 to be new questions to answer. This article addresses these issues of 15838 management and handling of knowledge in a knowledge-based intelligent 15839 design system. A search algorithm based on the computation of a 15840 similarity index is proposed to retrieve a design case from the project 15841 library. An initial design report is used to distribute design 15842 information so that the information such as a designer's intent which 15843 cannot be included in a standard CAD file, can be retained. In 15844 addition, a simple constraint definition frame is presented to define 15845 the relationships between critical design parameters, and two 15846 information representation schemas, information matrix and constraint 15847 tree, are described. The presented research efforts in this article aim 15848 to provide promising tools to harness the full potential of ontologies 15849 in knowledge management within an intelligent design system. 15850 C1 Univ New S Wales, Sch Mech & Mfg Engn, Sydney, NSW 2052, Australia. 15851 RP Yang, Q, Univ New S Wales, Sch Mech & Mfg Engn, Sydney, NSW 2052, 15852 Australia. 15853 EM qg_yang@hotmail.com 15854 CR CALKINS D, 1996, INTELLIGENT MANUFACT 15855 CLANCEY WJ, 1992, ARTIF INTELL, V53, P1 15856 GARCIA ON, 1991, KNOWLEDGE BASED SYST 15857 GARDAN N, 2003, EXPERT SYST APPL, V25, P555, DOI 15858 10.1016/S0957-4174(03)00096-4 15859 GERO JS, 1990, AI MAG, V11, P26 15860 GROOVER MP, 1984, CAD CAM COMPUTER AID 15861 GRUBER TR, 1989, ACQUISITION STRATEGI 15862 GUNTER A, 1999, P 5 BIANN GERM C KNO, P47 15863 HAYESROTH F, 1983, BUILDING EXPERT SYST, P3 15864 MALHOTRA Y, 2001, EXPERT SYST APPL, V20, P7 15865 MORIK KS, 1993, KNOWLEDGE ACQUISITIO 15866 NEWELL A, 1982, ARTIF INTELL, V18, P87 15867 OPITZ H, 1969, INT J MACH TOOL MANU, V9, P39 15868 PRASAD B, 2005, COE NEWSNET ONLINE 15869 REIDSEMA C, 2001, CYBERNET SYST, V32, P755 15870 REMBOLD U, 1993, COMPUTER INTEGRATED 15871 SHAKERI C, 1998, THESIS WORCESTER POL 15872 SINGH K, 1996, MECH DESIGN PRINCIPL 15873 STUDER R, 1998, DATA KNOWL ENG, V25, P161 15874 SZYKMAN S, 2000, IEEE INTELL SYST APP, V15, P48 15875 VLAANDEREN MJ, 1990, AUTOMATED KNOWLEDGE 15876 WANG Y, 2003, THESIS U PITTSBURGH 15877 WOODS WA, 1986, P IEEE, V74, P1322 15878 YANG Q, 2006, INT J ENTERPRISE INF, V2, P1 15879 YANG QG, 2006, CYBERNET SYST, V37, P609, DOI 10.1080/01969720600734644 15880 NR 25 15881 TC 1 15882 PU TAYLOR & FRANCIS INC 15883 PI PHILADELPHIA 15884 PA 325 CHESTNUT ST, SUITE 800, PHILADELPHIA, PA 19106 USA 15885 SN 0196-9722 15886 J9 CYBERN SYST 15887 JI Cybern. Syst. 15888 PY 2007 15889 VL 38 15890 IS 5-6 15891 BP 549 15892 EP 573 15893 DI 10.1080/01969720701346132 15894 PG 25 15895 SC Computer Science, Cybernetics 15896 GA 183WH 15897 UT ISI:000247602600007 15898 ER 15899 15900 PT J 15901 AU Olugbode, M 15902 Richards, R 15903 Biss, T 15904 AF Olugbode, Mojisola 15905 Richards, Rhodri 15906 Biss, Tom 15907 TI The role of information technology in achieving the organisation's 15908 strategic development goals: A case study 15909 SO INFORMATION SYSTEMS 15910 LA English 15911 DT Article 15912 DE business system; IT; systems change 15913 ID SMALL FIRMS; BUSINESS; SYSTEMS; SUCCESS; PERFORMANCE 15914 AB The role of IT in achieving the organisation's strategic development 15915 goals has been an area of constant debate. This paper describes the 15916 experiences of John Nicholls Builders Ltd, a Cornish building firm, in 15917 their attempt to achieve their strategic development goals through the 15918 adoption of IT. The implementation stage of the project involved 15919 setting a flexible programme and timescale from the start. The company 15920 adopted a bottom up approach whereby potential users were consulted and 15921 involved in the process. Also the support of top management staff was 15922 crucial for the successful transition to the new system. Although there 15923 was no single ready-made solution that could fit the organisations 15924 requirements, they were able to identify appropriate construction 15925 industry software packages and integrate them through development of an 15926 intranet and database system. Now, there is greater management control, 15927 all departments have greater access to information, enabling them to 15928 function more effectively and efficiently, and since projections are 15929 more accurate or now available, management can make long-term strategic 15930 plans. These improvements and developments to the business system have 15931 improved operational efficiency, turnover and profitability of the 15932 organisation. (c) 2006 Elsevier B.V. All rights reserved. 15933 C1 Univ Plymouth, Plymouth PL4 8AA, Devon, England. 15934 John Nicholls Builders, Goonhavern TR4 9QF, Cornwall, England. 15935 RP Olugbode, M, Univ Plymouth, Drake Circus, Plymouth PL4 8AA, Devon, 15936 England. 15937 EM mojisola.olugbode@plymouth.ac.uk 15938 CR BENEMATI J, 1997, INFORM MANAGE, V31, P276 15939 BETTS M, 1992, CONSTRUCTION MANAGEM, V10, P511 15940 BOCIJ P, 1999, BUSINESS TECHNOLOGY, P27 15941 BROWN RM, 1995, J MANAGEMENT INFORMA, V11, P215 15942 BRYNJOLFSSON E, 2000, J ECON PERSPECT, V14, P23 15943 CALDEIRA M, 2000, INFORM SYST J, V12, P121 15944 CHAFFEY, 2005, WOOD BUSINESS INFORM 15945 CHENEY PH, 1983, AM J SMALL BUSINESS, V7, P50 15946 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 15947 FISHER B, 2000, J INFORM KNOWL SYST, V2, P207 15948 FRANZ CR, 1995, INT J INFORM MANAGE, V15, P451 15949 HAAG S, 2004, MANAGEMENT INFORM SY 15950 HEO J, 2003, INFORM MANAGE-AMSTER, V40, P243 15951 IGBARIA M, 1998, INT J INFORM MANAGE, V18, P103 15952 IRANI Z, 2003, STRATEGIC INFORM MAN 15953 MALHOTRA Y, 2004, COMMUN ACM, V71, P89 15954 MARTIN CJ, 1989, INT J INFORM MANAGE, V9, P187 15955 MARTINSONS G, 1993, TECHNOL ANAL STRATEG, V5, P179 15956 PARSONS GL, 1983, SLOAN MANAGE REV, V24, P3 15957 RAGHUNATHAN B, 1988, J INFORM SYST SPR, P15 15958 SOHAL AS, 1998, J INFORM TECHNOL, V13, P201 15959 TEO TSH, 2000, BEHAV INFORM TECHNOL, V19, P275 15960 VENKATRAMAN N, 1993, EUROPEAN MANAGEMENT, V11, P139 15961 WARD J, 1999, INFORM SYST J, V9, P197 15962 YAP CS, 1992, OMEGA-INT J MANAGE S, V20, P597 15963 ZINATELLI N, 1996, EUR J INFORM SYST, V5, P172 15964 NR 26 15965 TC 1 15966 PU PERGAMON-ELSEVIER SCIENCE LTD 15967 PI OXFORD 15968 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 15969 SN 0306-4379 15970 J9 INFORM SYST 15971 JI Inf. Syst. 15972 PD JUL 15973 PY 2007 15974 VL 32 15975 IS 5 15976 BP 641 15977 EP 648 15978 DI 10.1016/j.is.2006.04.001 15979 PG 8 15980 SC Computer Science, Information Systems 15981 GA 169NF 15982 UT ISI:000246598200001 15983 ER 15984 15985 PT J 15986 AU Gunasekaran, A 15987 Ngai, EWT 15988 AF Gunasekaran, A. 15989 Ngai, E. W. T. 15990 TI Knowledge management in 21st century manufacturing 15991 SO INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH 15992 LA English 15993 DT Article 15994 DE knowledge management; literature review and framework 15995 ID SUPPLY-CHAIN; PRODUCT DEVELOPMENT; INFORMATION; DESIGN; INTEGRATION; 15996 SYSTEMS; ENTERPRISE; INTELLIGENCE; DECISIONS; FRAMEWORK 15997 AB As markets have become global, more and more manufacturing companies 15998 achieve global operations through various strategic business alliances 15999 including joint ventures and outsourcing, etc. Since manufacturing has 16000 become global to address the needs of the global market, companies take 16001 advantage of advanced information technologies in achieving their 16002 global supply chain. It is not enough to just establish an integrated 16003 information system such as enterprise resource planning (ERP); it is 16004 also important to see to what extent this has been used to facilitate 16005 innovation and knowledge diffusion along the supply chain for an 16006 ultimate improvement of productivity and quality and in turn 16007 manufacturing organizational competitiveness. Without the integration 16008 of people and information technology/information systems (IT/IS), it is 16009 very hard to achieve any significant improvement in organizational 16010 performance. However, there are not many articles or reports that deal 16011 with knowledge management in advanced manufacturing organizations. 16012 Advanced manufacturing enterprises are characterized by a physically 16013 distributed enterprise environment, outsourcing and IT-enabled supply 16014 chain management (SCM). This paper makes an attempt to review the 16015 literature available on knowledge management (KM) in manufacturing with 16016 the objective of identifying the gap between theory and practice, 16017 strategies and techniques for KM systems in advanced manufacturing 16018 environments. The literature on KM in manufacturing has been reviewed 16019 using a suitable classification scheme with the objective of developing 16020 a framework for managing knowledge in manufacturing and suggesting some 16021 future research directions. 16022 C1 Hong Kong Polytech Univ, Dept Management & Mkt, Kowloon, Hong Kong, Peoples R China. 16023 Univ Massachusetts Dartmouth, Dept Management, N Dartmouth, MA 02747 USA. 16024 RP Ngai, EWT, Hong Kong Polytech Univ, Dept Management & Mkt, Kowloon, 16025 Hong Kong, Peoples R China. 16026 EM mswtngai@inet.polyu.edu.hk 16027 CR AKERS MD, 1995, MANAGE ACCOUNTING, V77, P24 16028 ALAVI M, 2001, MIS QUART, V25, P107 16029 ARLBJORN JS, 2002, INT J PHYS DISTRIB, V32, P22 16030 BELZ R, 1996, DECIS SUPPORT SYST, V17, P141 16031 BERAWI MA, 2005, HUM FACTOR ERGON MAN, V15, P249 16032 BUYUKOZKAN G, 2004, J MANUF TECHNOL MGMT, V15, P57 16033 CASCINI G, 2004, J ENG DESIGN, V15, P405, DOI 16034 10.1080/09544820410001697208 16035 CHANDRA C, 2003, J INTELL MANUF, V14, P557 16036 CHAUVEL D, 2002, J KNOWLEDGE MANAGEME, V6, P207 16037 CHOW HKH, 2005, EXPERT SYST APPL, V29, P272, DOI 16038 10.1016/j.eswa.2005.04.001 16039 CIVI E, 2000, MARKETING INTELLIGEN, V18, P166 16040 CORSO M, 2003, INTEGRATED MANUFACTU, V14, P46 16041 COX T, 2000, SUPPLY CHAIN PRACT, V2, P16 16042 CROWDER RM, 1999, COMPUT IND, V38, P31 16043 DAVENPORT T, 1998, SLOAN MANAGEMENT WIN, P443 16044 DAVENPORT TH, 1998, CALIF MGMT REV, V3, P197 16045 DAVENPORT TH, 1998, WORKING KNOWLEDGE, P35 16046 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 16047 DENRELL J, 2004, MANAGE SCI, V50, P1491 16048 FILOS E, 2001, J INTELL MANUF, V12, P101 16049 GARCIAMURILLO M, 2002, J OPER RES SOC, V53, P875 16050 GLISBY M, 2005, ACAD MANAGE EXEC, V19, P85 16051 GLOET M, 2004, J MANUFACTURING TECH, V15, P402 16052 GUNASEKARAN A, 2004, EUR J OPER RES, V159, P269, DOI 16053 10.1016/j.ejor.2003.08.016 16054 GUNASEKARAN A, 2004, PROD PLAN CONTROL, V15, P584, DOI 16055 10.1080/09537280412331283955 16056 GUSTIN CM, 1994, INT J PHYS DISTRIB L, V9, P11 16057 HACKBARTH G, 1998, P 4 AM C INF SYST, P588 16058 HOU JL, 2004, INT J PROD RES, V42, P1747, DOI 16059 10.1080/00207540310001622506 16060 JONES MC, 2005, INFORM RESOURCES MAN, V18, P1 16061 KALLING T, 2003, INFORMATION RESOURCE, V16, P46 16062 KANT J, 1998, DECI SCI, V29, P479 16063 KARAYEL D, 2004, J INTELL MANUF, V15, P511 16064 KIDD J, 2003, KNOWL PROCESS MGMT, V10, P18 16065 KO DG, 2005, MIS QUART, V29, P59 16066 LAI HC, 2002, J COMPUT INFORM SYST, V42, P26 16067 LAU HCW, 2005, J KNOWLEDGE MANAGEME, V9, P87 16068 LI L, 2005, INT J PROD RES, V43, P2537, DOI 10.1080/00207540500045675 16069 LIN CH, 2002, J COMPUT INFORM SYST, V42, P83 16070 MACPHERSON A, 1997, R&D MANAGE, V27, P127 16071 MALHOTRA Y, 1997, KNOWLEDGE MANAGEMENT 16072 MASSEY AP, 2001, DECIS SUPPORT SYST, V32, P155 16073 MBANG S, 2004, INT J PROD RES, V42, P3675, DOI 16074 10.1080/00207540410001717119 16075 MCDANIEL E, 1991, IEEE T PROF COMMUN, V34, P83 16076 MONTALDO E, 2003, INFORM SYST FRONT, V5, P195 16077 MUSCATELLO JR, 2003, BUSI PROCESS MGMT, V9, P382 16078 MUTHU S, 2001, J QUALITY MAINTENANC, V7, P90 16079 NEWELL S, 2004, BRIT J MANAGE, V15, S43 16080 NONAKA I, 1995, KNOWLEDGE CREATING C 16081 OPPONG SA, 2005, TECHNOL SOC, V27, P413 16082 PAIVA EL, 2002, IND MANAGE DATA SYST, V102, P381, DOI 16083 10.1108/02635570210439472 16084 PAWLOWSKI SD, 2004, MIS QUART, V28, P645 16085 PEMBERTON J, 2002, KNOWLEDGE PROCESS MA, V9, P178 16086 PFLUGHOEFT KA, 1996, OMEGA-INT J MANAGE S, V24, P347 16087 PLATTS KW, 2004, ED TRAIN, V45, P206 16088 QUINN JB, 1992, ACADEMY MANAGEMENT E, V6, P48 16089 RAISINGHANI MS, 2005, SUPPLY CHAIN MANAG, V10, P114, DOI 16090 10.1108/13598540510589188 16091 REYES P, 2002, KNOWLEDGE PROCESS MA, V9, P256 16092 ROLLER D, 2004, J ENG DESIGN, V15, P367, DOI 16093 10.1080/09544820410001697181 16094 SOLIMAN F, 2003, IND MANAGE DATA SYST, V103, P484, DOI 16095 10.1108/02635570310489188 16096 TA HP, 2000, INT J PHYS DISTRIB, V30, P35 16097 VECCHIO AL, 2003, COMPUT IND, V15, P27 16098 VONKROGH G, 1998, CALIF MANAGE REV, V40, P133 16099 WICKRAMASINGHE N, 2002, INT J ACCOUNTING INF, V3, P83 16100 WILSON J, 2003, AI SOC, V17, P114 16101 ZAREMBA MB, 2003, J INTELL MANUF, V14, P25 16102 NR 65 16103 TC 1 16104 PU TAYLOR & FRANCIS LTD 16105 PI ABINGDON 16106 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND 16107 SN 0020-7543 16108 J9 INT J PROD RES 16109 JI Int. J. Prod. Res. 16110 PY 2007 16111 VL 45 16112 IS 11 16113 BP 2391 16114 EP 2418 16115 DI 10.1080/00207540601020429 16116 PG 28 16117 SC Engineering, Industrial; Engineering, Manufacturing; Operations 16118 Research & Management Science 16119 GA 168UN 16120 UT ISI:000246549600002 16121 ER 16122 16123 PT C 16124 AU Sanin, C 16125 Szczerbicki, E 16126 AF Sanin, Cesar 16127 Szczerbicki, Edward 16128 ED Gabrys, B; Howlett, RJ; Jain, LC 16129 TI Similarity metrics for set of experience knowledge structure 16130 SO KNOWLEDGE-BASED INTELLIGENT INFORMATION AND ENGINEERING SYSTEMS, PT 1, 16131 PROCEEDINGS 16132 SE LECTURE NOTES IN ARTIFICIAL INTELLIGENCE 16133 LA English 16134 DT Proceedings Paper 16135 AB When referring to knowledge forms, collecting formal decision events in 16136 a knowledge-explicit way becomes an important development. Set of 16137 experience knowledge structure can assist in accomplishing this 16138 purpose. However, to make set of experience knowledge structure useful, 16139 it must be classifiable and comparable. The purpose of this paper is to 16140 show similarity metrics for set of experience knowledge structure, and 16141 within, similarity metrics for its components: variables, functions, 16142 constraints, and rules. A comparable and classifiable set of experience 16143 would make explicit knowledge of formal decision events useful elements 16144 in multiple systems and technologies. 16145 C1 Univ Newcastle, Fac Engn & Built Environm, Callaghan, NSW 2308, Australia. 16146 RP Sanin, C, Univ Newcastle, Fac Engn & Built Environm, Univ Dr, 16147 Callaghan, NSW 2308, Australia. 16148 EM Cesar.Maldonadosanin@Newcastle.edu.au 16149 Edward.Szczerbicki@Newcastle.edu.au 16150 CR ARNOLD W, 1985, ARTIF INTELL, P46 16151 DRUCKER P, 1995, POST CAPITALIST EXEC 16152 DUDA RO, 2001, PATTERN CLASSIFICATI 16153 FABRIKANT SI, 2001, ANN ASSOC AM GEOGR, V91, P263 16154 GOLDRATT EM, 1986, GOAL 16155 LIN CH, 2002, J COMPUT INFORM SYST, V42, P83 16156 LLOYD JW, 2003, LOGIC LEARNING LEARN 16157 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 16158 MOEN P, 2000, A20001 DEP COMP SCI 16159 NOBLE D, 1998, P FUSION 98 INT C 16160 SANIN C, 2004, KNOWLEDGE MANAGEMENT, P79 16161 SANIN C, 2005, LECT NOTES ARTIF INT, V3681, P946 16162 SANIN C, 2005, SET EXPERIENCE KNOWL, V3, P95 16163 WHITE DA, 1996, VCL96101 U CAL 16164 NR 14 16165 TC 1 16166 PU SPRINGER-VERLAG BERLIN 16167 PI BERLIN 16168 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 16169 SN 0302-9743 16170 BN 3-540-46535-9 16171 J9 LECT NOTE ARTIF INTELL 16172 PY 2006 16173 VL 4251 16174 BP 663 16175 EP 670 16176 PG 8 16177 SC Computer Science, Artificial Intelligence 16178 GA BFI87 16179 UT ISI:000242122000080 16180 ER 16181 16182 PT J 16183 AU Gottschalk, P 16184 AF Gottschalk, Petter 16185 TI Information systems in value configurations 16186 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 16187 LA English 16188 DT Article 16189 DE value chain; value analysis; information; technology led strategy; data 16190 structures 16191 AB Purpose - This paper proposes a value configuration approach for 16192 managing information technology in enterprises. 16193 Design/methodology/approach - This conceptual research paper is 16194 concerned with industrial management and data systems from the 16195 perspective of value configurations. The value configuration approach 16196 consists of value shop, vale chain and value network. 16197 Findings - The contingent approach to information technology management 16198 can be applied to value configurations. 16199 Originahty/value - Traditionally, data systems in industrial management 16200 have been supporting value chains. Recently, alternative value 16201 configurations have emerged. Specifically, the value shop and the value 16202 network are alternative value configurations. This paper makes an 16203 important contribution to insights into information systems depending 16204 on value configurations. The final section of this paper suggests that 16205 industrial management might expand from value chain management to value 16206 shop management as firms become electronic businesses. 16207 C1 Norwegian Sch Management, Oslo, Norway. 16208 RP Gottschalk, P, Norwegian Sch Management, Oslo, Norway. 16209 EM petter.gottschalk@bi.no 16210 CR AFUAH A, 2003, INTERNET BUSINESS MO 16211 CHANG SE, 2006, IND MANAGEMENT DATA, V106, P346 16212 CHATZKEL J, 2002, J INTELLECTUAL CAPIT, V3, P96 16213 FJELSTAD O, 2001, BUSINESS STRATEGY RE, V12, P1 16214 GALANTER M, 1991, TOURNAMENT LAWYERS T 16215 GOTTSCHALK P, 2005, IND MANAGEMENT DATA, V15, P1137 16216 GOTTSCHALK P, 2005, STRATEGIC KNOWLEDGE 16217 GOTTSCHALK P, 2006, KNOWLEDGE MANAGEMENT 16218 HUANG SM, 2002, REV PACIFIC BASIN FI, V5, P509 16219 KUMAR S, 2006, IND MANAGE DATA SYST, V106, P285, DOI 16220 10.1108/02635570610653461 16221 MALHOTRA Y, 2002, INFORM STRATEGY SPR, P26 16222 MISTRY JJ, 2006, IND MANAGE DATA SYST, V106, P327, DOI 16223 10.1108/02635570610653489 16224 PORTER ME, 1985, COMPETITIVE STRATEGY 16225 RAO MP, 2006, IND MANAGE DATA SYST, V106, P362, DOI 16226 10.1108/02635570610653506 16227 SHEEHAN NT, 2002, THESIS NORWEGIAN SCH 16228 SINGH R, 2004, E SERVICE J, P32 16229 STABELL CB, 1998, STRATEGIC MANAGE J, V19, P413 16230 WADHWA S, 2006, IND MANAGE DATA SYST, V106, P307, DOI 16231 10.1108/02635570610653470 16232 NR 18 16233 TC 1 16234 PU EMERALD GROUP PUBLISHING LIMITED 16235 PI BRADFORD 16236 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 16237 SN 0263-5577 16238 J9 INDUSTRIAL MANAGE DATA SYST 16239 JI Ind. Manage. Data Syst. 16240 PY 2006 16241 VL 106 16242 IS 7 16243 BP 1060 16244 EP 1070 16245 DI 10.1108/02635570610688922 16246 PG 11 16247 SC Computer Science, Interdisciplinary Applications; Engineering, 16248 Industrial 16249 GA 089TJ 16250 UT ISI:000240903500008 16251 ER 16252 16253 PT J 16254 AU Gan, LL 16255 Koh, HC 16256 AF Gan, Lydia L. 16257 Koh, Hian Chye 16258 TI An empirical study of software piracy among tertiary institutions in 16259 Singapore 16260 SO INFORMATION & MANAGEMENT 16261 LA English 16262 DT Article 16263 DE software piracy; software policy; intellectual property rights; cluster 16264 analysis; factor analysis; Singapore 16265 ID HONG-KONG; STUDENTS; ETHICS; BEHAVIOR; PROTECTION; DIFFUSION 16266 AB We used a survey technique at Singapore's three universities to examine 16267 perceptions of software piracy and to attempt to discover its 16268 underlying factors. About 500 responses were gathered from students and 16269 staff. By means of cluster and factor analysis, we were able to 16270 identify three groups that had been influenced by attitudes towards 16271 software publishers, general acceptance, convenience, and ethics. A 16272 decision tree method linked each pirate profile to demographic and 16273 computer-related variables. It showed that, while age was negatively 16274 related to software piracy, computer experience or computer usage 16275 demonstrated an ambiguous relationship to software piracy. Moreover, 16276 older respondents who used university software mainly at their 16277 workplace tended to pirate less frequently, while students tended to be 16278 pirates more often than university employees. Also Malays were the 16279 least frequent pirates in all the Singapore ethnic groups. (c) 2006 16280 Elsevier B.V. All rights reserved. 16281 C1 Nanyang Technol Univ, Sch Humanities & Social Sci, Div Econ, Singapore 639798, Singapore. 16282 SIM Univ, Sch Business, SIM Headquaters 461, Singapore 599491, Singapore. 16283 RP Gan, LL, Nanyang Technol Univ, Sch Humanities & Social Sci, Div Econ, 16284 S3-B2b-48,Nanyang Ave, Singapore 639798, Singapore. 16285 EM alggan@ntu.edu.sg 16286 hckoh@unisim.edu.sg 16287 CR SPSS ANSWERTREE 3 1 16288 STRAITS TIMES 0226 16289 *BUS SOFTW ALL, 2005, 2 ANN BSA IDC GLOB S 16290 *INT PROP OFF SING, 2004, LAUNCH ANT MOV TRAIL 16291 AJZEN I, 1977, PSYCHOL BULL, V84, P888 16292 ANG YA, 1998, SE AS REG COMP CONF 16293 BANERJEE D, 1998, MIS QUART, V22, P31 16294 BELTRAMINI RF, 1984, J BUS ETHICS, V3, P195 16295 BOXTON GD, 1987, J BUS ETHICS, V6, P243 16296 CHEN Y, 1999, P 20 INT C INF SYST 16297 CHENG HK, 1995, CORPORATE MISCONDUCT, P125 16298 COOK JM, 1986, ACM SIGCSE B, V18, P89 16299 EINING MM, 1991, ETHICAL ISSUES INFOR, P182 16300 FRITZSCHE DJ, 1984, ACAD MANAGE J, V27, P166 16301 GIVON M, 1995, J MARKETING, V59, P29 16302 GREGURAS F, 1985, INFORM AGE, V7, P3 16303 HOLLON CJ, 1979, SO BUSINESS REV, V5, P17 16304 HOSMER LT, 1988, BUS HORIZONS, V31, P9 16305 IM JH, 1992, INFORM MANAGE, V23, P193 16306 KINI RB, 2003, BEHAV INFORM TECHNOL, V22, P63, DOI 16307 10.1080/0144929021000060705 16308 KOWALSKI S, 1990, INFORMATION AGE, V12, P206 16309 LIN TC, 1999, 32 ANN HAW INT C SYS 16310 LOGSDON JM, 1994, J BUS ETHICS, V13, P849 16311 MAHBUBUR RM, 1999, AUSTR I COMP ETH C S 16312 MALHOTRA Y, 1994, J SYST MANAGE, V45, P12 16313 MARTIN TR, 1982, BUSINESS SOC REV, V6, P17 16314 MOORES T, 2000, COMMUN ACM, V43, P88 16315 MOORES TT, 2004, INFORM MANAGE-AMSTER, V41, P1037, DOI 16316 10.1016/j.im.2003.10.005 16317 NOYELLE T, 1990, UN C TRAD DEV UN DEV 16318 OZ TJ, 1990, OR MS TODAY, V17, P24 16319 PEACE AG, 1996, P 17 INT C INF SYST 16320 PRASAD A, 2003, INT J RES MARK, V20, P337, DOI 16321 10.1016/j.ijresmar.2003.02.001 16322 ROBINSON RK, 1994, PUBLIC ADM Q, V17, P485 16323 SHIM JP, 1988, OR MS TODAY, V15, P30 16324 SHIM JP, 1989, OR MS TODAY, V16, P30 16325 SIPONEN MT, 2005, BEHAV INFORM TECHNOL, V24, P249, DOI 16326 10.1080/01449290512331321857 16327 SOLOMON SL, 1990, J COMPUTER INFORMATI, V30, P40 16328 SWINYARD WR, 1990, J BUS ETHICS, V9, P655 16329 VITELL SJ, 1990, J BUS ETHICS, V9, P63 16330 WONG G, 1990, AUSTR COMPUTER J, V22, P114 16331 NR 40 16332 TC 1 16333 PU ELSEVIER SCIENCE BV 16334 PI AMSTERDAM 16335 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 16336 SN 0378-7206 16337 J9 INFORM MANAGEMENT 16338 JI Inf. Manage. 16339 PD JUL 16340 PY 2006 16341 VL 43 16342 IS 5 16343 BP 640 16344 EP 649 16345 DI 10.1016/j.im.2006.03.005 16346 PG 10 16347 SC Computer Science, Information Systems; Information Science & Library 16348 Science; Management 16349 GA 069VY 16350 UT ISI:000239478200008 16351 ER 16352 16353 PT J 16354 AU El-Diraby, TE 16355 Zhang, J 16356 AF El-Diraby, T. E. 16357 Zhang, J. 16358 TI A semantic framework to support corporate memory management in building 16359 construction 16360 SO AUTOMATION IN CONSTRUCTION 16361 LA English 16362 DT Article 16363 DE building construction; taxonomy; knowledge management; corporate memory 16364 AB Corporate memory tools represent one way organizations can document, 16365 retrieve and utilize best practice and lessons learned in enhancing 16366 their performance. Using semantic systems in building these tools 16367 (along with database and/or Al-based systems) allows for more efficient 16368 representation of tacit knowledge. Such systems are based on a common 16369 ontology of the subject domain, where entities (such as actors, 16370 processes and products) are interlinked to represent the essence of the 16371 knowledge in the domain. The paper presents a taxonomy for building 16372 construction. The taxonomy includes 6000 concepts and was developed 16373 using OWL. It maps to existing classification systems to assure better 16374 coverage. The taxonomy is the first attempt, to present building 16375 construction knowledge in a semantic way. It also represents the 16376 foundations developing ontology-based corporate memory systems. To 16377 demonstrate the role and contribution of the proposed taxonomy a 16378 prototypical ontology for building construction was developed. 16379 Furthermore, a framework for agent-based system for supporting 16380 semi-automatic generation of reports such as lessons learned, work 16381 forms, and meeting agendas. Such agents allow organizations to capture 16382 and document its knowledge (in a taxonomy-complaint format) and to feed 16383 back post-project knowledge into new ones through access to lessons 16384 learned and through pre-defined meeting agendas. Access to these 16385 reports is done through semantic search according to the proposed 16386 taxonomy. Future research will develop a formal ontology and further 16387 develop the framework and implement it in actual organizations. (C) 16388 2005 Elsevier B.V. All rights reserved. 16389 C1 Univ Toronto, Dept Civil Engn, Ctr Info Sys Infrastruct & Construct, Toronto, ON M5S 1A4, Canada. 16390 RP El-Diraby, TE, Univ Toronto, Dept Civil Engn, Ctr Info Sys Infrastruct 16391 & Construct, 35 St George St, Toronto, ON M5S 1A4, Canada. 16392 EM tamer@ecf.utoronto.ca 16393 CR *CSI, 1995, MASTERFORMAT MAST LI 16394 BROWN JS, 1991, ORG SCI, V2 16395 CHANDRASEKARAN B, 1999, IEEE INTELLIGENT SYS, V14 16396 COOK SDN, 1999, ORG SCI, V10 16397 CUSHMAN M, 2001, P 8 INT C MULT PARTN 16398 DAVENPORT TH, 1998, WORKING KNOWLEDGE 16399 DECHAMPEAXU D, 1997, OBJECT ORIENTED DEV 16400 DEMIAN P, 2004, 158 CIFE STANF U 16401 ELDIRABY TA, 2003, CONSTR SPEC C CSCE M 16402 FISHER DJ, 1997, 1232 CONSTR IND I 16403 FRANCO LA, 2001, P GROUP DEC NEG C LA 16404 FRUCHTER R, 2002, W78 WORKSH INT COUNC 16405 GIBSON GE, 1995, J CONSTR ENG M ASCE, V121, P312 16406 GRUBER T, 1996, 9271 KSL STANF U COM 16407 GRUNINGER M, 1995, METHODOLOGY DESIGN E 16408 GUPTA S, 2000, INT C BUS MAN AHM IN, V2 16409 KHALFAN MMA, 2003, CONSTR RES C ASCE HO 16410 KIMBLE C, 2001, COMMUNITIES PRACTICE, P220 16411 LIMA C, 2003, 10 ISPE INT C CONC E 16412 MACINTOSH A, 1998, P 2 INT C PRACT ASP 16413 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 16414 NEWELL S, 2002, MANAGING KNOWLEDGE W 16415 ONIONS P, 2002, 200212 IMRIP LEEDS M 16416 REES RV, 2002, C CONSTR INF TECHN C, V1 16417 REIMER U, 2001, INT C ENT INF SYST I 16418 SHEN W, 2000, IMPLEMENTING INTERNE 16419 STENMARK D, 2002, P 35 HAW INT C SYST 16420 STEPHENS J, 2002, IST199910303 16421 TARGOWSKI A, 2003, ELECT ENTERPRISE STR 16422 THAM KD, 1994, P 3 WORKSH EN TECHN 16423 VASCONCELOS JB, 2002, P 3 C ASS PORT SIST 16424 VONKROGH G, 1994, STRATEGIC MANAGEMENT, V15 16425 WALSH JP, 1991, ACAD MANAGE REV, V16, P57 16426 WRIGHT T, 1998, CLASSIFYING BUILDING 16427 ZACK MH, 1999, SLOAN MANAGEMENT REV, V40 16428 NR 35 16429 TC 1 16430 PU ELSEVIER SCIENCE BV 16431 PI AMSTERDAM 16432 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 16433 SN 0926-5805 16434 J9 AUTOM CONSTR 16435 JI Autom. Constr. 16436 PD JUL 16437 PY 2006 16438 VL 15 16439 IS 4 16440 BP 504 16441 EP 521 16442 DI 10.1016/j.autcon.2005.07.005 16443 PG 18 16444 SC Construction & Building Technology; Engineering, Civil 16445 GA 063KM 16446 UT ISI:000239017100011 16447 ER 16448 16449 PT J 16450 AU Greenhalgh, T 16451 Russell, J 16452 AF Greenhalgh, Trisha 16453 Russell, Jill 16454 TI Promoting the skills of knowledge translation in an online master of 16455 science course in primary health care 16456 SO JOURNAL OF CONTINUING EDUCATION IN THE HEALTH PROFESSIONS 16457 LA English 16458 DT Article 16459 DE knowledge translation; master of science course; online learning; 16460 constructivist learning 16461 AB We present 4 key arguments: (1) knowledge translation requires tacit 16462 and explicit knowledge that must be introduced into the organization as 16463 well as simply acquired by individuals; (2) educating for knowledge 16464 translation must go beyond conveying facts and developing capability; 16465 (3) a constructivist and collaborative approach to education can 16466 address the needs of learners for knowledge translation; and (4) the 16467 online environment, if appropriately used, has many useful features for 16468 supporting constructivist and collaborative learning. We illustrate 16469 these arguments with reference to a part-time online master of science 16470 course whose learners are mostly senior health care professionals 16471 engaged in knowledge translation. 16472 C1 UCL, Dept Primary Care & Populat Sci, London WC1E 6BT, England. 16473 RP Greenhalgh, T, FRCP, Highgate Hill, London N19 5LW, England. 16474 EM p.greenhalgh@pcps.ucl.ac.uk 16475 CR BROWN JS, 2000, SOCIAL LIFE INFORM 16476 BRUNER J, 1986, ACTUAL MINDS POSSIBL 16477 FRASER SW, 2001, BRIT MED J, V323, P799 16478 FRIERE P, 1968, PEDAGOGY OPPRESSED 16479 GREENHALGH T, 2001, BRIT MED J, V322, P40 16480 GREENHALGH T, 2003, BRIT MED J, V326, P142 16481 GREENHALGH T, 2004, MILBANK Q, V82, P581, PMID 15595944 16482 HIPPEL EV, 1991, MANAGE SCI, V44, P429 16483 HUGHES M, 2002, INNOV EDUC TEACH INT, V39, P217, DOI 16484 10.1080/13558000210150036 16485 KAYE A, 1995, INFORM TECHNOLOGY SO 16486 LEONARD N, 2005, J PSYCHOL, V139, P495 16487 LOCKWOOD F, 2001, INNOVATIONS OPEN DIS 16488 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 16489 MASON R, 1998, GLOBALISING ED TREND 16490 MCMAHON H, 1993, DISTANT BUBBLES COMP 16491 MURPHY E, 1997, CONSTRUCTIVISM PHILO 16492 NONAKA I, 1991, HARVARD BUSINESS NOV, P96 16493 NONAKA I, 1995, KNOWLEDGE CREATION C 16494 POLANYI M, 1962, TACIT DIMENSION 16495 ROGERS C, 1970, ENCOUNTER GROUPS 16496 SALMON G, 2000, E MODERATING KEY TEA 16497 SCHWANDT T, 2000, HDB QUALITATIVE RES 16498 SENGE PM, 1993, 5 DISCIPLINE ART PRA 16499 VYGOTSKY L, 1962, THOUGHT LANGUGAE 16500 VYGOTSKY L, 1978, MIND SOC 16501 WONG G, 2003, MED EDUC, V37, P1020 16502 NR 26 16503 TC 1 16504 PU JOHN WILEY & SONS INC 16505 PI HOBOKEN 16506 PA 111 RIVER ST, HOBOKEN, NJ 07030 USA 16507 SN 0894-1912 16508 J9 J CONTIN EDUC HEALTH PROF 16509 JI J. Contin. Educ. Health Prof. 16510 PD SPR 16511 PY 2006 16512 VL 26 16513 IS 2 16514 BP 100 16515 EP 108 16516 DI 10.1002/chp.58 16517 PG 9 16518 SC Education, Scientific Disciplines; Health Care Sciences & Services 16519 GA 058WP 16520 UT ISI:000238695600003 16521 ER 16522 16523 PT C 16524 AU Garro, A 16525 Palopoli, L 16526 Ricca, F 16527 AF Garro, Alfredo 16528 Palopoli, Luigi 16529 Ricca, Francesco 16530 TI Exploiting agents in e-learning and skills management context 16531 SO AI COMMUNICATIONS 16532 LA English 16533 DT Proceedings Paper 16534 DE software agents; Enterprise Knowledge Management; e-learning; skill 16535 management 16536 ID DISJUNCTIVE DATALOG 16537 AB Nowadays, it is quite agreed that organizations gain limited advantages 16538 in adopting e-learning platforms that only provide educational 16539 contents. An advantageous e-learning platform should have instead the 16540 capability to help enrich, share and circulate organization knowledge, 16541 thus contributing to making the organization dynamic and flexible. In 16542 this paper MASEL, a Multi-Agent System for E-Learning and Skill 16543 Management is described. MASEL performs the following tasks: (i) 16544 supports Chief Learning Officers in defining roles, associated 16545 competencies and required knowledge level; (ii) manages the skill map 16546 of the organization; (iii) evaluates human resources competence gaps; 16547 (iv) supports employees in filling the competence gaps related to their 16548 roles; (v) creates personalized learning paths according to feedbacks 16549 that users provide to optimize the acquisition of required 16550 competencies; (vi) assists Chief Learning Officers in selecting the 16551 most appropriate employee for a given role; (vii) assists a Project 16552 Manager in building teamwork. A prototype tool implementing MASEL using 16553 JADE (Java Agent DEvelopment Framework) was developed. The reasoning 16554 capability of MASEL agents involved in the learning paths building 16555 process and in the team building process is implemented using DLV, a 16556 disjunctive logic programming system. 16557 C1 Univ Calabria, DEIS, I-87030 Arcavacata Di Rende, CS, Italy. 16558 Univ Calabria, Dipartimento Matemat, I-87030 Arcavacata Di Rende, CS, Italy. 16559 RP Garro, A, Univ Calabria, DEIS, Via P Bucci, I-87030 Arcavacata Di 16560 Rende, CS, Italy. 16561 EM garro@deis.unical.it 16562 palopoli@deis.unical.it 16563 ricca@mat.unical.it 16564 CR *IMS, 2003, INSTR MAN SYST GLOB 16565 *JADE, 2003, JAV AG DEV FRAM PROJ 16566 *TRIN COLL, E LEARN SUB GROUP RE 16567 BAUER B, 2001, AGENT ORIENTED SOFTW, P91 16568 BENELIYAHU R, 1994, ANN MATH ARTIF INTEL, V12, P53 16569 BRUSILOVSKY P, 2002, P HYP 02 MAR US, P1 16570 BUCCAFURRI F, 2000, IEEE T KNOWL DATA EN, V12, P845 16571 COSSENTINO M, 2003, LECT NOTES ARTIF INT, V2592, P107 16572 DIX J, 1996, FUNDAMENTA INFORMATI, V28, P87 16573 DOLOG P, 2004, P 13 INT WORLD WID W, P170 16574 DUNCAN G, 1999, P 1 INT C ENT INF SY, P783 16575 EITER T, 1997, ACM T DATABASE SYST, V22, P364 16576 EITER T, 2000, KLUWER INT SER ENG C, V597, P79 16577 FABER W, P 17 INT JOINT C ART, P635 16578 FOWLER M, 2003, UML DISTILLED BRIEF 16579 GARRO A, 2003, LCNS, V2592, P283 16580 GARRO A, 2003, P IJCAI WORKSH KNOWL, P36 16581 GELFOND M, 1991, NEW GENERAT COMPUT, V9, P365 16582 JENNINGS NR, 1998, J AUTONOMOUS AGENTS, V1, P7 16583 JENNINGS NR, 1999, J ARTIFICIAL SOC SOC, V2 16584 JENNINGS NR, 2001, COMMUN ACM, V44, P35 16585 KAIPA P, CHINMAYA MANAGEMENT 16586 KLIMECKI R, P 3 INT C ORG LEARN, V2, P551 16587 LEONE N, 1997, INFORM COMPUT, V135, P69 16588 LIND J, 2001, LECT NOTES ARTIF INT, V1957, P45 16589 LOBO J, 1992, FDN DISJUNCTIVE LOGI 16590 MALHOTRA Y, 1996, ORG LEARNING LEARNIN 16591 NONAKA I, 1995, KNOWLEDGE CREATING C 16592 OLEARY DE, 1997, IEEE COMPUTER J, V31, P54 16593 RAZEK MA, 2002, P INT C MACH LEARN A, P187 16594 SHANG Y, 2001, P INT C WORLD WID WE, P308 16595 SHARPLES M, 2002, PERS UBIQUIT COMPUT, V6, P220 16596 SILVEIRA RA, 2002, LECT NOTES COMPUTER, P466 16597 WILEY DA, LEARNING OBJECT DESI 16598 WOOLDRIDGE M, 1995, KNOWL ENG REV, V10, P115 16599 WOOLDRIDGE M, 2000, J AUTONOMOUS AGENTS, V3, P285 16600 WOOLDRIDGE M, 2001, LECT NOTES ARTIF INT, V1957, P1 16601 ZAIANE OR, 2002, P INT C COMP ED ICCE, P55 16602 NR 38 16603 TC 1 16604 PU IOS PRESS 16605 PI AMSTERDAM 16606 PA NIEUWE HEMWEG 6B, 1013 BG AMSTERDAM, NETHERLANDS 16607 SN 0921-7126 16608 J9 AI COMMUNICATIONS 16609 JI AI Commun. 16610 PY 2006 16611 VL 19 16612 IS 2 16613 BP 137 16614 EP 154 16615 PG 18 16616 SC Computer Science, Artificial Intelligence 16617 GA 052TR 16618 UT ISI:000238257300003 16619 ER 16620 16621 PT C 16622 AU Andersson, B 16623 Bider, I 16624 Perjons, E 16625 ED Althoff, KD; Dengel, A; Bergmann, R; Nick, M; RothBerghofer, T 16626 TI Business process support as a basis for computerized knowledge 16627 management 16628 SO PROFESSIONAL KNOWLEDGE MANAGEMENT 16629 SE LECTURE NOTES IN ARTIFICIAL INTELLIGENCE 16630 LA English 16631 DT Proceedings Paper 16632 AB One of the major factors behind the less successful implementations of 16633 computerized knowledge management systems (KMS) is lack of motivation 16634 to use such a system on behalf of the end-users. To create such a 16635 motivation, i.e., achieve usability, a computerized KMS should be 16636 integrated with a business process support (BPS) system and provide 16637 three main functionalities: (1) provide a process context, (2) gather 16638 automatically experience-based knowledge, and (3) provide an active 16639 generalized knowledge base. Such an integrated KMS/BPS can be built 16640 using a state-oriented view on business processes. The paper describes 16641 a version of a system built according to this view. The system fully 16642 implements the first two functionalities, the third one being under 16643 development. The system is currently installed at a pilot site. 16644 Research work in progress includes creating a formal language for 16645 representing an active generalized knowledge base, and investigating 16646 the impact of the introduction of an integrated KMS/BPS on the pilot 16647 organization. 16648 C1 Royal Inst Technol, Stockholm, Sweden. 16649 IbisSoft AB, Stockholm, Sweden. 16650 RP Andersson, B, Royal Inst Technol, Stockholm, Sweden. 16651 EM ba@dsv.su.se.se 16652 ilia@ibissoft.se 16653 perjons@dsv.su.se.se 16654 CR *KPMG, 2000, KNOW MAN RES REP 16655 ABECKER A, 2001, KNOWLEDGE MANAGEMENT, P47 16656 BERNSTEIN A, 2000, CSCW 2000 16657 BIDER I, 1997, DATA BASE MANAGEMENT 16658 BIDER I, 2002, THESIS ROYAL I TECHN 16659 DAVENPORT T, 1998, WORKING KNOWLEDGE 16660 DAVENPORT TH, 1996, SLOAN MANAGE REV, V37, P53 16661 DIXON N, 2000, COMMON KNOWLEDGE 16662 HAMMER M, 1993, REENGINEERING CORPOR 16663 HENNINGER S, 1997, J AUTOMATED SOFTWARE, V4 16664 HENNINGER S, 1999, WORKSH LEARN SOFTW O 16665 JORGENSEN HD, 1999, WORKFLOW MANAGEMENT 16666 KALMAN RE, 1969, TOPICS MATH SYSTEM T 16667 KHOMYAKOV M, 2000, 6 INT C OBJ OR INF S, P85 16668 KOENIG MED, 2004, AM SOC INFORM SCI TE 16669 MALHOTRA Y, 2004, AM SOC INFORM SCI TE, P87 16670 PAPAVASSILIOU G, 2003, KNOWLEDGE PROCESS MA, V10, P164 16671 REIMER U, 2000, SYSTEMS J, V13, P251 16672 SHARP D, 2003, KNOWLEDGE MANAGEMENT 16673 SIMON H, 1973, ARTIF INTELL, P181 16674 VANKAATHOVEN R, 1999, ORG MEMORY SUPPORTED, P543 16675 NR 21 16676 TC 1 16677 PU SPRINGER-VERLAG BERLIN 16678 PI BERLIN 16679 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 16680 SN 0302-9743 16681 BN 3-540-30465-7 16682 J9 LECT NOTE ARTIF INTELL 16683 PY 2005 16684 VL 3782 16685 BP 542 16686 EP 553 16687 PG 12 16688 SC Computer Science, Artificial Intelligence 16689 GA BDW40 16690 UT ISI:000235835600061 16691 ER 16692 16693 PT J 16694 AU Buniyamin, N 16695 Barber, KD 16696 TI The intranet: a platform for knowledge management system based on 16697 knowledge mapping 16698 SO INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT 16699 LA English 16700 DT Article 16701 DE knowledge management systems; knowledge mapping; knowledge management 16702 platform; intranet 16703 ID PERFORMANCE 16704 AB This paper presents a discussion based on a literature review and a 16705 case study on the suitability of using an intranet as a platform to 16706 implement Knowledge Management System (KMS). A description of Knowledge 16707 Management (KM) and the current research carried out in this area, with 16708 examples of web-based KMS systems currently implemented in 16709 organisations, are presented. Further, this paper then describes how 16710 knowledge mapping of an organisation's intranet as a form of a KMS can 16711 be used to promote the re-utilisation of knowledge, which will 16712 contribute to the competitiveness of the organisation. A case study 16713 that illustrates and presents evidence of the need and suitability of 16714 such a system is provided. The paper ends with a proposal for future 16715 research to be carried out in this area. 16716 C1 UMIST, Total Technol Ctr, Manchester M60 1QD, Lancs, England. 16717 RP Buniyamin, N, UMIST, Total Technol Ctr, POB 88, Manchester M60 1QD, 16718 Lancs, England. 16719 EM N.Buniyamin@postgrad.umist.ac.uk 16720 Kevin.Barber@umist.ac.uk 16721 CR ALAVI M, 2002, KNOWLEDGE MANAGEMENT 16722 ARMISTEAD C, 1999, J KNOWLEDGE MANAGEME, V3, P143 16723 ARMISTEAD C, 2002, LONG RANGE PLANN, V35, P49 16724 BALADI P, 1999, BUSINESS STRATEGY RE, V10, P20 16725 BARNES S, 2002, KNOWLEDGE MANAGEMENT 16726 BELL DG, 2002, KNOWLEDGE PROCESS MA, V9, P12 16727 BIXLER CH, 2000, THESIS G WASHINGTON 16728 BOLLOJU N, 2002, DECIS SUPPORT SYST, V33, P153 16729 BRAND A, 1998, J KNOWLEDGE MANAGEME, V2, P17 16730 COTTAM H, 2000, THESIS U NOTTINGHAM 16731 CROSS R, 2000, SLOAN MANAGE REV, V41, P69 16732 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 16733 DYER JH, 2000, STRATEGIC MANAGE J, V21, P345 16734 EARL MJ, 1999, SLOAN MANAGE REV, V40, P29 16735 EPPLER M, 2001, 34 ANN HAW INT C SYS 16736 GUNS B, 1998, J KNOWLEDGE MANAGEME, V1, P315 16737 HENG MSH, 2001, J INTELLECTUAL CAPIT, V2, P53 16738 IVES W, 1998, J KNOWLEDGE MANAGEME, V1, P269 16739 JANG S, 2002, J KNOWLEDGE MANAGEME, V6, P479 16740 JOHNSON C, 1997, J KNOWLEDGE MANAGEME, V1, P50 16741 KEANE JP, 2002, FAIM 2002 12 INT C F 16742 LEE SM, 2002, IND MANAGE DATA SYST, V102, P17 16743 LEWIS B, 2002, IT PROFESSIONAL, V4, P27 16744 LIEBOWITZ J, 1999, EXPERT SYST APPL, V17, P99 16745 MALHOTRA Y, 2000, J GLOBAL INFORMATION, V8, P3 16746 MALHOTRA Y, 2000, J GLOBAL INFORMATION, V8, P4 16747 NONAKA I, 1995, KNOWLEDGE CREATING C 16748 ODELL C, 1999, BENCHMARKING INT J, V6, P202 16749 PRUSAK L, 2001, IBM SYST J, V40, P1002 16750 RIBIERE VM, 2001, THESIS G WASHINGTON 16751 SCOTT JE, 1998, DECIS SUPPORT SYST, V23, P3 16752 STANFORD X, 2001, INFORM OUTLOOK, V5, P18 16753 STENMARK D, 2002, 35 HAW C ROL INTR KN 16754 STENMARK D, 2002, OKLC 2002 3 EUR C OR 16755 STENMARK D, 2002, THESIS VIKTORIA I 16756 THOMAS JC, 2001, IBM SYST J, V40, P863 16757 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 16758 VAIL EF, 1999, INFORM SYST MANAGE, V16, P16 16759 VAIL EF, 1999, KNOWLEDGE MANAGEMENT, P10 16760 WANG SH, 2002, IND MANAGE DATA SYST, V102, P357, DOI 16761 10.1108/02635570210439445 16762 WEXLER M, 2001, J KNOWLEDGE MANAGEME, V5, P249 16763 WIGG KM, 1997, J KNOWLEDGE MANAGEME, V1, P6 16764 WIGGINS OP, 1997, PHILOS PSYCHIAT PSYC, V1, P15 16765 NR 43 16766 TC 1 16767 PU INDERSCIENCE ENTERPRISES LTD 16768 PI GENEVA 16769 PA WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 896, 16770 CH-1215 GENEVA, SWITZERLAND 16771 SN 0267-5730 16772 J9 INT J TECHNOL MANAGE 16773 JI Int. J. Technol. Manage. 16774 PY 2004 16775 VL 28 16776 IS 7-8 16777 BP 729 16778 EP 746 16779 PG 18 16780 SC Engineering, Multidisciplinary; Management; Operations Research & 16781 Management Science 16782 GA 890DE 16783 UT ISI:000226491100007 16784 ER 16785 16786 PT J 16787 AU Liu, DR 16788 Hsu, CY 16789 TI Project-based knowledge maps: combining project mining and XML-enabled 16790 topic maps 16791 SO INTERNET RESEARCH-ELECTRONIC NETWORKING APPLICATIONS AND POLICY 16792 LA English 16793 DT Article 16794 DE knowledge management; extensible markup language; topic maps; Internet; 16795 data handling 16796 ID MANAGEMENT; SYSTEM; AGENT 16797 AB Many enterprises implement various business projects on the Internet in 16798 the global knowledge economy. The task of managing distributed and 16799 heterogeneous project knowledge is very important in increasing the 16800 knowledge assets of enterprises. Accordingly, this work presents a 16801 project-based knowledge map system to properly organize project 16802 knowledge into topic maps, from which users can obtain in-depth 16803 concepts to facilitate further project development. A two-phase data 16804 mining approach involving the ISO/ISEC 13250 topic maps and Extensible 16805 Markup Language (XML) is used to establish the proposed system, which 16806 can determine knowledge patterns from previous projects and transform 16807 these patterns into a navigable knowledge map. The map can help users 16808 to locate required information and also offers subject-related 16809 information easily and rapidly over the Internet. 16810 C1 Natl Chiao Tung Univ, Inst Informat Management, Hsinchu, Taiwan. 16811 Overseas Chinese Inst Technol, Dept Informat Management, Taichung, Taiwan. 16812 Overseas Chinese Inst Technol, Inst Informat Management, Taichung, Taiwan. 16813 RP Liu, DR, Natl Chiao Tung Univ, Inst Informat Management, Hsinchu, 16814 Taiwan. 16815 CR *I EL EL ENG INC, 1998, IEEE STAND SOFTW PRO 16816 *INT ORG STAND, 2000, 13250 IEC 16817 *KPMG CONS, 1999, KNOWL MAN RES REP 19 16818 *KPMG CONS, 2003, INS KPMGS EUR KNOWL 16819 *PROJ MAN I INC, 2000, GUID PROJ MAN BODY K 16820 *WORLD WID WEB CON, 1999, EXT STYL LANG TRANSF 16821 *WORLD WID WEB CON, 2000, EXT MARK LANG XML 1 16822 AGRAWAL R, 1993, P 1993 ACM SIGMOD IN, P207 16823 BAEZAYATES R, 1999, MODERN INFORMATION R 16824 BARTHES JPA, 2002, COMPUT IND, V48, P3 16825 BERRY MJA, 1997, DATA MINING TECHNIQU 16826 BERTINO E, 2001, IEEE INTERNET COMPUT, V5, P75 16827 BHATTACHARYYA S, 2002, IEEE T EVOLUT COMPUT, V6, P169 16828 BOLLOJU N, 2002, DECIS SUPPORT SYST, V33, P163 16829 BROWN RM, 1997, ORIENTAL ART, V43, P2 16830 CHUNG W, 2003, P 36 HAW INT C SYST 16831 CZUCHRY AJ, 2003, IND MANAGE DATA SYST, V103, P39, DOI 16832 10.1108/02635570310456887 16833 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 16834 DENG ZM, 2001, AUTOMAT CONSTR, V10, P239 16835 FAYYAD U, 1996, ADV KNOWLEDGE DISCOV 16836 FISCHER AH, 2001, HISTOL HISTOPATHOL, V16, P1 16837 HARRIS K, 1999, KNOWLEDGE MANAGEMENT 16838 HOLZNER S, 2001, INSIDE XML 16839 JAIN AK, 1988, ALGORITHMS CLUSTERIN 16840 KIM S, 2003, J KNOWLEDGE MANAGEME, V7, P34 16841 LEATHRUM J, 2001, P 2001 AM SOC ENG ED 16842 LEJEUNE MAPM, 2001, INTERNET RES, V11, P375 16843 LI H, 2002, INTERNET RES, V12, P371, DOI 10.1108/10662240210447128 16844 LIN FR, 2003, P 36 HAW INT C SYST 16845 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 16846 MARTIN D, 2001, PROFESSIONAL XML 16847 MASSEY AP, 2001, DECIS SUPPORT SYST, V32, P155 16848 MAY D, 2003, COMMUN ACM, V46, P94 16849 OLEARY DE, 1998, IEEE INTELL SYST APP, V13, P33 16850 PUNJ G, 1983, J MARKETING RES, V20, P134 16851 RATH HH, 2000, MARKUP LANGUAGES 16852 RUBENSTEINMONTA.B, 2000, COMPUTERS ENV URBAN, V24, P155 16853 SCHWARTZ DG, 2000, IEEE INTELL SYST APP, V15, P33 16854 SCHWARTZ DG, 2000, INTERNET BASED ORG M, P1 16855 TAH JHM, 2001, ADV ENG SOFTW, V32, P835 16856 VAIL EF, 1999, KNOWLEDGE MANAGEMENT, P10 16857 WEST LA, 2002, DECIS SUPPORT SYST, V32, P247 16858 NR 42 16859 TC 1 16860 PU EMERALD GROUP PUBLISHING LIMITED 16861 PI BRADFORD 16862 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 16863 SN 1066-2243 16864 J9 INTERNET RES 16865 JI Internet Res.-Electron. Netw. Appl. Policy 16866 PY 2004 16867 VL 14 16868 IS 3 16869 BP 254 16870 EP 266 16871 DI 10.1108/10662240410542689 16872 PG 13 16873 SC Computer Science, Information Systems; Telecommunications 16874 GA 840GS 16875 UT ISI:000222845900007 16876 ER 16877 16878 PT C 16879 AU Bardzki, B 16880 Reid, V 16881 BA Wimmer, MA 16882 TI Knowledge sharing and creation: The bricks and mortar of 16883 intra-organisational co-operation within a Scottish local authority 16884 SO KNOWLEDGE MANAGEMENT IN ELECTRONIC GOVERNMENT, PROCEEDINGS 16885 SE LECTURE NOTES IN COMPUTER SCIENCE 16886 LA English 16887 DT Proceedings Paper 16888 ID MANAGEMENT 16889 AB Plans to modernize government processes and practices are leading to a 16890 reconsideraton of how to manage the vast range of knowledge resources 16891 that are found within the public sector. The theory and practice of 16892 Knowledge Management (KM) are found to be increasingly applied. This 16893 paper aims to explore the problems surrounding KM in one department of 16894 a large local authority in Scotland, namely the Building Services 16895 Department within Glasgow City Council. The discussion recognizes the 16896 importance of information age governance and that successful KM 16897 involves more than just the implementation of systems. These initial 16898 findings relate to research undertaken in late 2002 before a major 16899 reorganization of Building Services. 16900 C1 Glasgow Caledonian Univ, Div Business Informat Management, Glasgow G4 0BA, Lanark, Scotland. 16901 RP Bardzki, B, Glasgow Caledonian Univ, Div Business Informat Management, 16902 Cowcaddens Rd, Glasgow G4 0BA, Lanark, Scotland. 16903 EM B.Bardzki@gcal.ac.uk 16904 V.Reid@gcal.ac.uk 16905 CR *CAB OFF, 1999, CM4310 16906 *PRIM MIN OFF PUBL, 2002, REF OUR PUBL SERV 16907 BANNISTER F, 2003, P 3 EUR C E GOV TRIN 16908 BATE SP, 2002, PUBLIC ADMIN, V80, P643 16909 DAVENPORT T, 1998, WORKING KNOWLEDGE OR 16910 ERRIDGE A, 2002, PUBLIC ADMIN, V80, P503 16911 HANSEN MT, 1999, HARVARD BUSINESS MAR, P106 16912 HENDRIKS PHJ, 2001, J INFORM TECHNOL, V16, P57 16913 HILDEBRAND C, 1999, CIO MAGAZINE 0215 16914 HISLOP D, 2002, J INFORM TECHNOL, V17, P165, DOI 16915 10.1080/02683960210161230 16916 LIEBOWITZ J, 2000, BUILDING ORG INTELLI 16917 MALHOTRA Y, 1997, P 3 AM C INF SYST IN, P293 16918 MALHOTRA Y, 2004, J KNOWLEDGE MANAGEME, P1 16919 MARTIN B, 2002, 2 EUR C KNOWL MAN 16920 MARTIN B, 2003, ASIA PACIFIC MANAGEM, V8, P43 16921 MCELROY M, 2003, NEW KNOWLEDGE MANAGE 16922 MILNER EM, 2000, MANAGING INFORMATION 16923 NONAKA I, 1995, KNOWLEDGE CREATING C 16924 SCHLOETZER J, 2000, MANAGING INTANGIBLE 16925 SKYRME DJ, 1999, KNOWLEDGE NETWORKING 16926 STACEY RD, 2001, COMPLEX RESPONSIVE P 16927 STANYON T, 1998, KNOWLEDGE MANAGE DEC, P10 16928 SVEIBY KE, 1997, NEW ORG WEALTH 16929 NR 23 16930 TC 1 16931 PU SPRINGER-VERLAG BERLIN 16932 PI BERLIN 16933 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 16934 SN 0302-9743 16935 BN 3-540-22002-X 16936 J9 LECT NOTE COMPUT SCI 16937 PY 2004 16938 VL 3025 16939 BP 278 16940 EP 287 16941 PG 10 16942 SC Computer Science, Theory & Methods 16943 GA BAE35 16944 UT ISI:000221801000028 16945 ER 16946 16947 PT J 16948 AU Anderson, RA 16949 Allred, CA 16950 Sloan, FA 16951 TI Effect of hospital conversion on organizational decision making and 16952 service coordination 16953 SO HEALTH CARE MANAGEMENT REVIEW 16954 LA English 16955 DT Article 16956 DE complexity theory; discontinuous change; nurses; ownership conversion; 16957 participation in decision making; physicians; service coordination; 16958 threat-rigidity theory 16959 ID UNCOMPENSATED CARE; CASE-MANAGEMENT; FOR-PROFIT; PARTICIPATION; 16960 NONPROFIT; OUTCOMES; PERFORMANCE; INTENSITY; OWNERSHIP; PATTERNS 16961 AB This study looks into the "'black box" of hospital ownership conversion 16962 in a "natural experiment." We posed two competing theories about how 16963 conversion might influence management practices. Results support 16964 complexity theory and not threat-rigidity theory. As predicted from 16965 complexity theory, MDs and RNs had greater levels of participation and 16966 influence over final decision choices in converted hospitals than in 16967 nonconverted hospitals. 16968 C1 Duke Univ, Sch Nursing, Durham, NC 27706 USA. 16969 Univ N Carolina, Cecil G Sheps Ctr Hlth Serv Res, Chapel Hill, NC USA. 16970 Duke Univ, Ctr Hlth Policy Law & Management, Durham, NC USA. 16971 RP Anderson, RA, Duke Univ, Sch Nursing, Durham, NC 27706 USA. 16972 CR *I MED COMM HLTH C, 2001, CROSS QUAL CHASM NEW 16973 ALLRED CA, 1995, J NURS ADMIN, V25, P21 16974 ALLRED CA, 1995, NURS ECON, V13, P129 16975 ALLRED CA, 1995, NURS ECON, V13, P32 16976 ALLRED CA, 2000, P 2000 AC MAN ANN M 16977 ANDERSON RA, 1997, P 97 AC MAN ANN M MA, P599 16978 ANDERSON RA, 1998, GERONTOLOGIST, V38, P90 16979 ANDERSON RA, 1999, HEALTH CARE MANAGE R, V24, P7 16980 ANDERSON RA, 2000, HEALTH CARE MANAGE R, V25, P83 16981 ASHMOS DP, 1996, DECISION SCI, V27, P103 16982 ASHMOS DP, 1998, HEALTH CARE MANAGE R, V23, P7 16983 BANASZAKHOLL J, 1999, J NURS ADMIN, V29, P18 16984 BAZZOLI GJ, 1999, HEALTH SERV RES, V33, P1683 16985 BAZZOLI GJ, 2002, HEALTH CARE MANAGE R, V27, P7 16986 BLUMENTHAL D, 2000, HEALTH AFFAIR, V19, P158 16987 BOISOT M, 1999, ORGAN SCI, V10, P237 16988 BRACH C, 2000, MED CARE RES REV S2, V57, P93 16989 BROWN WO, 2001, J ECON BEHAV ORGAN, V44, P129 16990 BURNS LR, 2001, IMPACT GOVERNANCE CH 16991 CHARNS MP, 1981, P 81 AC MAN ANN M 16992 CONNOR PE, 1992, ACAD MANAGE J, V35, P218 16993 CONOVER CJ, 2001, UNDERSTANDING HOSP C 16994 COYE MJ, 1997, HEALTH AFFAIR, V16, P102 16995 DESAI KR, 1998, MED CARE RES REV, V55, P298 16996 DESAI KR, 2000, HEALTH AFFAIR, V19, P167 16997 DUGGAN MG, 2000, Q J ECON, V115, P1343 16998 GRAY BH, 1986, FOR PROFIT ENTERPRIS 16999 HOLLIS SR, 1997, HEALTH AFFAIR, V16, P131 17000 ISSEL LM, 2001, RES NURS HEALTH, V24, P361 17001 JOYCE WF, 1984, ACAD MANAGE J, V27, P721 17002 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 17003 MARK TL, 1999, HEALTH SERV RES 1, V34, P83 17004 MEYER AD, 1990, STRATEGIC MANAGE J, V11, P93 17005 MILLER LB, 1997, HEALTH AFFAIR, V16, P112 17006 MINTZBERG H, 1983, STRUCTURE 5 DESIGNIN 17007 NEEDLEMAN J, 1999, HEALTH AFFAIR, V18, P125 17008 PALMER TB, 1995, ACAD MANAGE J BEST P, P125 17009 PICONE G, 2001, ARE FOR PROFIT HOSP 17010 ROSEACKERMAN S, 1996, J ECON LIT, V34, P701 17011 RUSHING WA, 1976, AM SOCIOL REV, V41, P676 17012 SAVAGE DA, 1997, BUSINESS EC HIST, V26, P662 17013 SEIDLER J, 1974, AM SOCIOL REV, V39, P816 17014 SICOTTE C, 1993, HEALTH SERV RES, V28, P599 17015 STACEY RD, 1996, COMPLEXITY CREATIVIT 17016 STAW BM, 1981, ADM SCI Q, V26, P501 17017 THIETART RA, 1995, ORGAN SCI, V6, P19 17018 THORPE KE, 2000, HEALTH AFFAIR, V19, P187 17019 VANDEVEN A, 1976, AM SOCIOL REV, V41, P322 17020 WALKER CL, 1993, HEALTHC FINANC MANAG, V47, P90 17021 WEICK KE, 1995, SENSEMAKING ORG 17022 WILLIAMS MV, 2000, HEALTH AFFAIR, V19, P257 17023 YOUNG GJ, 1997, HLTH CARE MANAGEMENT, V22, P71 17024 YOUNG GJ, 1998, HEALTH SERV RES 1, V33, P1211 17025 YOUNG GJ, 1999, HEALTH AFFAIR, V18, P146 17026 ZIMMERMAN JE, 1994, AM J CRIT CARE, V3, P129 17027 NR 55 17028 TC 1 17029 PU LIPPINCOTT WILLIAMS & WILKINS 17030 PI PHILADELPHIA 17031 PA 530 WALNUT ST, PHILADELPHIA, PA 19106-3621 USA 17032 SN 0361-6274 17033 J9 HEALTH CARE MANAGE REV 17034 JI Health Care Manage. Rev. 17035 PD APR-JUN 17036 PY 2003 17037 VL 28 17038 IS 2 17039 BP 141 17040 EP 154 17041 PG 14 17042 SC Health Policy & Services 17043 GA 674QZ 17044 UT ISI:000182648600004 17045 ER 17046 17047 PT J 17048 AU Martin, J 17049 TI Multiple intelligences and business diversity 17050 SO JOURNAL OF CAREER ASSESSMENT 17051 LA English 17052 DT Article 17053 DE multiple intelligences; business; Gardner; assessment; inventory 17054 ID DECISION-MAKING; KNOWLEDGE; PERFORMANCE; TECHNOLOGY 17055 AB This study tests the viability of using Gardner's theory of multiple 17056 intelligences as a structure for identifying knowledge diversity in 17057 business students and whether such knowledge increases identification 17058 of self and others as potential sources of knowledge. The results from 17059 business students with substantial work histories indicate that the 17060 Multiple Intelligence Preference Inventory gives a valid and reliable 17061 indication of their preferred intelligences and that knowledge of these 17062 results is associated with assessments of self as sources of knowledge 17063 for others and, conversely, identification of others as potential 17064 sources of knowledge. Despite the limitations of a small and 17065 interrupted sample and the need for continued refinement to items, the 17066 results are supportive of further investigations into the use of the 17067 inventory and knowledge of multiple intelligence theory not only as 17068 part of a knowledge identification and sharing program for students but 17069 also as a tool for recognizing, respecting, and benefiting from such 17070 diversity in the workplace. 17071 C1 Australian Catholic Univ, Sydney, NSW, Australia. 17072 RP Martin, J, Australian Catholic Univ, Sydney, NSW, Australia. 17073 CR 2000, IND WEEK 0124 17074 AUSTIN JR, 1997, INT J ORG ANAL, V5, P342 17075 BARDARACCO JL, 1991, KNOWLEDGE LINK FIRMS 17076 BARTUNEK JM, 1993, ACAD MANAGE REV, V18, P749 17077 BECKMAN D, 1999, COMMUN NEWS, V36, P22 17078 BEHLING O, 1998, ACAD MANAGEMENT EXEC, V12, P77 17079 BIRCHALL DW, 1999, J GEN MANAGE, V25, P1 17080 BOLAND RJ, 1994, ORGAN SCI, V5, P456 17081 BOTKIN J, 1999, SMARTER AVERAGE BUSI 17082 CARSTEN K, 2001, J APPL PSYCHOL, V86, P1191 17083 CHECKLEY K, 1997, EDUC LEADERSHIP, V55, P8 17084 CHOO CW, 1999, KNOWING ORG ORG USE 17085 CROSS R, 2000, SLOAN MANAGE REV, V41, P69 17086 CROSS R, 2001, ORGAN DYN, V30, P100 17087 CROSS RL, 2001, MIT SLOAN MANAGE REV, V42, P86 17088 DARLING MS, 1996, BUSINESS Q, V61, P61 17089 DASS P, 1999, ACAD MANAGEMENT EXEC, V13, P68 17090 DAVENPORT T, 2000, IND INSIGHT 17091 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 17092 DIXON N, 2002, IVEY BUSINESS J, V66, P35 17093 FERNANDEZ JP, 1993, DIVERSITY ADVANTAGE 17094 FLUSS D, 2002, NO LIGHTS SPECIAL CO, V15, P40 17095 FOLEY AJ, 2000, AM BANKER, V165, A17 17096 GARDNER H, 1993, FRAMES MIND THEORY M 17097 GARDNER H, 1997, MI NEWS 0411 17098 GARDNER H, 1999, INTELLIGENCE REFRAME 17099 GOTTSCHALK P, 1999, J INFORMATION TECHNO, V15, P69 17100 GUPTA A, 2000, MIT SLOAN MANAGE REV, V42, P77 17101 HALAL WE, 1997, STRATEGY BUSINESS 17102 HAN F, 2001, PUBLIC MANAGER, V30, P34 17103 HANSEN MT, 1999, ADMIN SCI QUART, V44, P82 17104 JEHN KA, 1999, ADMIN SCI QUART, V44, P741 17105 JEHN KA, 2000, PUBLIC MANAGER, V29, P24 17106 JOPLIN JRW, 1997, ACAD MANAGEMENT EXEC, V11, P32 17107 LAKEY LK, 1996, ACAD MANAGEMENT ACAD, V21, P463 17108 LEEMAN R, 2001, BRIT J ADM MANAGEMEN, V28, P24 17109 LESSER E, 2001, IVEY BUSINESS J, V65, P37 17110 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 17111 MARTIN J, 2000, PROFITING MULTIPLE I 17112 MARTIN J, 2002, MULTIPLE INTELLIGENC 17113 MAZNEVSKI ML, 1994, HUM RELAT, V47, P531 17114 MCBAIN R, 1999, MANAGER UPDATE, V10, P21 17115 MCBAIN R, 2001, MANAGER UPDATE, V12, P21 17116 MCBAIN R, 2001, MANAGER UPDATE, V13, P22 17117 MCCALLUM M, 1999, GROUP DYNAMICS, V3, P3 17118 MCMAHAN GC, 1998, HUM RESOUR MANAGE R, V8, P193 17119 MIRABILE RJ, 1999, HUMAN RESOURCES PROF, V12, P19 17120 NAKRA P, 2000, COMPETITIVE INTELLIG, V11, P53 17121 NEALE MA, 1999, PERFORMANCE IMPROVEM, V12, P113 17122 NEMETZ PL, 1996, ACAD MANAGEMENT, V21, P432 17123 NONAKA I, 1995, KNOWLEDGE CREATING C 17124 NORDHAUG O, 1994, HUMAN CAPITAL ORG CO 17125 NORRIS DM, 1997, ASS MANAGEMENT, V49, P26 17126 OFORIDANKWA JC, 2002, HUM RELAT, V55, P199 17127 OREILLY CA, 1983, ASS MANAGEMENT, V49, P26 17128 PATEL D, 2002, HR MAGAZINE, V47, P112 17129 PETERSEN S, 2000, PC WEEK, V17, P3 17130 REDDING JC, 1994, STRATEGIC READINESS 17131 SEELYBROWN J, 1996, INFORMATION STRATEGY, V16, P6 17132 SHARIO SZ, 1999, J KNOWLEDGE MANAGEME, V3, P243 17133 SHORES EF, 1995, DIMENSIONS EARLY CHI, V23, P5 17134 STLEE J, 2000, IIE SOLUTIONS, V31, P34 17135 STRASSMANN PA, 1997, SQUANDERED COMPUTER 17136 TERRISSE SA, 2001, PUBLIC RELATIONS Q, V46, P30 17137 TSOUKAS H, 1996, STRATEGIC MANAGE J, V17, P11 17138 WELLER LD, 1999, TEAM PERFORMANCE MAN, V5, P136 17139 WIIG KM, 1995, KNOWLEDGE MANAGEMENT 17140 NR 67 17141 TC 1 17142 PU SAGE PUBLICATIONS INC 17143 PI THOUSAND OAKS 17144 PA 2455 TELLER RD, THOUSAND OAKS, CA 91320 USA 17145 SN 1069-0727 17146 J9 J CAREER ASSESSMENT 17147 JI J. Career Assess. 17148 PD MAY 17149 PY 2003 17150 VL 11 17151 IS 2 17152 BP 187 17153 EP 204 17154 DI 10.1177/1069072702250428 17155 PG 18 17156 SC Psychology, Applied 17157 GA 673LK 17158 UT ISI:000182582300005 17159 ER 17160 17161 PT J 17162 AU Misra, DC 17163 Hariharan, R 17164 Khaneja, M 17165 TI E-knowledge management framework for government organizations 17166 SO INFORMATION SYSTEMS MANAGEMENT 17167 LA English 17168 DT Article 17169 AB This article aims to define a framework for establishing and sustaining 17170 a knowledge management initiative in a government setup. Recognizing 17171 the importance of managing knowledge in the emerging E-governance era, 17172 the article then presents the framework. While defining the framework, 17173 the authors draw heavily from their long professional association with 17174 government departments and the experience gleaned while implementing a 17175 similar initiative at the National Informatics Centre, Department of 17176 Information Technology, Government of India. 17177 C1 Natl Informat Ctr, New Delhi, India. 17178 RP Misra, DC, Natl Informat Ctr, New Delhi, India. 17179 CR BAIRDAND L, 2002, KNOWLEDGE ENG 17180 BELLINGER G, KNOWLEDGE MANAGEMENT 17181 DAVENPORT TH, 1997, INFORMATION ECOLOGY 17182 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 17183 HOLSAPPLE CW, 2002, INFORMATION MANAGEME, V39 17184 JAYAKUMAR K, 2001, MANAGEMENT GOVT, V33 17185 LIEBOWITZ J, 2001, KNOWLEDGE MANAGEMENT 17186 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT 17187 MISRA DC, 2002, ELECT INFORMATION PL, V29 17188 OSBORNE D, 1992, REINVENTING GOVT 17189 POLANYI M, 1966, TACIT DIMENSION 17190 RUS I, 2002, IEEE SOFTWARE MAY 17191 SRIVASTAVA SK, 2001, ELECT INFORMATION PL, V28 17192 VALE M, 1995, RES DIR PUBL SERV CO 17193 WENGER E, 1998, SYSTEMS THINKER JUN 17194 NR 15 17195 TC 1 17196 PU AUERBACH PUBLICATIONS 17197 PI BOCA RATON 17198 PA C/O CRC PRESS L L C, 2000 CORPORATE BLVD NW, BOCA RATON, FL 33431 USA 17199 SN 1058-0530 17200 J9 INFORM SYST MANAGE 17201 JI Inf. Syst. Manage. 17202 PD SPR 17203 PY 2003 17204 VL 20 17205 IS 2 17206 BP 38 17207 EP 48 17208 PG 11 17209 SC Computer Science, Information Systems 17210 GA 655UH 17211 UT ISI:000181570700007 17212 ER 17213 17214 PT J 17215 AU Blessing, D 17216 Riempp, G 17217 Osterle, H 17218 TI State of the art and further development of the management of 17219 documented knowledge at large professional services firms 17220 SO WIRTSCHAFTSINFORMATIK 17221 LA German 17222 DT Article 17223 DE knowledge management; content management; knowledge portal; consulting; 17224 professional services firm 17225 AB This article compares the maturity of solutions for managing documented 17226 knowledge within seven large professional services firms, based on 17227 research and interviews performed with responsible knowledge officers 17228 of the respective companies. Subsequent to an overall comparison the 17229 area of knowledge portals is considered in further detail. In the 17230 following, the potentials of new organizational and technological 17231 opportunities are examined, such as application services providing or 17232 the opening of portals for external audiences. 17233 C1 Univ St Gallen, Inst Wirtschaftsinformat, CH-9000 St Gallen, Switzerland. 17234 RP Blessing, D, Univ St Gallen, Inst Wirtschaftsinformat, Muller Friedberg 17235 Str 8, CH-9000 St Gallen, Switzerland. 17236 CR BACH V, 1999, BUSINESS KNOWLEDGE M 17237 BACH V, 2000, BUSINESS KNOWLEDGE M, P51 17238 BAMBERGER I, 1998, STRATEGISCHE UNTERNE, P1 17239 BLESSING D, 2000, CUSTOMER RELATIONSHI, P109 17240 BLESSING D, 2001, THESIS U ST GALLEN S 17241 BREITENLECHNER J, 2000, CONSULTING WISSEN ST, P111 17242 EPPLER M, 1999, SIGCPR 1999 C NEW OR 17243 GENTSCH P, 1999, WISSEN MANAGEN INNOV 17244 GUTZWILLER TA, 1994, CC RIM REFERNZMODELL 17245 KEMPE J, 2000, INFORMATION MANAGEME, V15, P42 17246 KONIGER P, 1998, MANAGEMENT UNSTRUKTU 17247 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 17248 MURRAY G, 1999, 20065 INT DAT CORP 17249 OSTERLE H, 2000, BUSINESS KNOWLEDGE M, P11 17250 PAWLOWSKY P, 1998, WISSENSMANAGEMENT ER, P9 17251 ROTHFUSS G, 2001, CONTENT MANAGEMENT X 17252 SCHEER AW, 2000, CONSULTING WISSEN ST, P5 17253 SCHUSTER E, 2000, CONTENT MANAGEMENT S 17254 TEUFEL T, 1999, SAP R 3 PROZESSANALY 17255 NR 19 17256 TC 1 17257 PU VIEWEG 17258 PI WIESBADEN 17259 PA ABRAHAM-LINCOLN-STRABE 46, POSTFACH 15 47, D-65005 WIESBADEN, GERMANY 17260 SN 0937-6429 17261 J9 WIRTSCHAFTSINFORMATIK 17262 JI Wirtschaftsinformatik 17263 PD OCT 17264 PY 2001 17265 VL 43 17266 IS 5 17267 BP 431 17268 EP + 17269 PG 12 17270 SC Computer Science, Information Systems 17271 GA 488DL 17272 UT ISI:000171920300002 17273 ER 17274 17275 PT J 17276 AU Doyle, D 17277 du Toit, A 17278 TI Knowledge management in a law firm 17279 SO ASLIB PROCEEDINGS 17280 LA English 17281 DT Article 17282 AB This article concentrates on the use of intranet technology to further 17283 the goals and ideals of knowledge management in a law firm. The need 17284 for research on the implementation of corporate intranets is emphasised 17285 and concepts commonly used when dealing with knowledge management and 17286 collaborative technology are defined. The benefits and disadvantages of 17287 proprietary collaborative technology are discussed as well as intranet 17288 technology and its potential to enable enterprise-wide transformation. 17289 C1 McKinsey Inc, Johannesburg, South Africa. 17290 Rand Afrikaans Univ, Dept Informat Studies, ZA-2006 Auckland Pk, South Africa. 17291 RP du Toit, A, McKinsey Inc, Johannesburg, South Africa. 17292 CR BALASUBRAMANIAN V, 1995, ORG LEARNING INFORMA 17293 BARCLAY RO, 1997, WHAT IS KNOWLEDGE MA 17294 COONEY J, 1997, BUSINESS Q, V61, P76 17295 GOZDZ K, 1995, CREATING LEARNING OR 17296 HILDEBRAND C, 1997, FACE FACTS DESIGNING 17297 MALHOTRA Y, 1997, KNOWLEDGE MANAGEMENT 17298 MURRAY PC, 1997, ROLES KNOWLEDGE WORK 17299 NASSERI T, 1996, KNOWLEDGE LEVERAGE U 17300 POMPILI T, 1997, PC MAGAZINE JUN, P51 17301 STEAR EB, 1997, ONLINE, V21, P80 17302 TELLEEN S, 1996, INTRANET ARCHITECTUR 17303 NR 11 17304 TC 1 17305 PU ASLIB 17306 PI LONDON 17307 PA STAPLE HALL, STONE HOUSE COURT, LONDON EC3A 7PB, ENGLAND 17308 SN 0001-253X 17309 J9 ASLIB PROC 17310 JI Aslib Proc. 17311 PD JAN 17312 PY 1998 17313 VL 50 17314 IS 1 17315 BP 3 17316 EP 8 17317 PG 6 17318 SC Computer Science, Information Systems; Information Science & Library 17319 Science 17320 GA 108YC 17321 UT ISI:000075293200001 17322 ER 17323 17324 PT J 17325 AU Osterle, H 17326 TI The business model in the information era 17327 SO WIRTSCHAFTSINFORMATIK 17328 LA German 17329 DT Editorial Material 17330 RP Osterle, H, HSCH ST GALLEN WIRTSCHAFTS & SOZIALWISSENSCH,ST 17331 GALLEN,SWITZERLAND. 17332 CR 1995, SLOAN MAN REV, V36, P13 17333 AKAO Y, 1990, QUALITY FUNCTION DEP 17334 ASHKENAS R, 1995, BOUNDARYLESS ORG BRE 17335 BUESS T, 1996, BUSINESS PROCESS REE 17336 CARR DK, 1995, BEST PRACTICES REENG 17337 CROWSTON K, 1994, ELECT COMMUNICATION 17338 HAMMER M, 1993, REENGINEERING CORPOR 17339 HESS T, 1995, STATE ART BUSINESS P 17340 IVES B, 1984, COMMUN ACM, V27, P1193 17341 MALHOTRA Y, 1996, BUSINESS PROCESS REE 17342 MALONE TW, INVENTING ORG 21 CEN 17343 MANGANELLI RL, 1994, REENGINEERING HDB ST 17344 MERTENS P, 1995, INTEGRIERTE INFORMAT, V1 17345 OSTERLE H, 1995, PROZESS SYSTEMENTWIC, V1 17346 SCHMID B, 1993, WIRTSCHAFTSINF, V35, P465 17347 SCHMID B, 1996, BER PROGR TA SCHWEIZ 17348 WILSON L, 1994, STOP SELLING START P 17349 NR 17 17350 TC 1 17351 PU VIEWEG 17352 PI WIESBADEN 17353 PA ABRAHAM-LINCOLN-STRABE 46, POSTFACH 15 47, D-65005 WIESBADEN, GERMANY 17354 SN 0937-6429 17355 J9 WIRTSCHAFTSINFORMATIK 17356 JI Wirtschaftsinformatik 17357 PD JUL 17358 PY 1996 17359 VL 38 17360 IS 4 17361 BP 447 17362 EP 449 17363 PG 3 17364 SC Computer Science, Information Systems 17365 GA WC586 17366 UT ISI:A1996WC58600014 17367 ER 17368 17369 PT J 17370 AU Lai, JY 17371 Wang, CT 17372 Chou, CY 17373 AF Lai, Jung-Yu 17374 Wang, Chao-Te 17375 Chou, Chun-Yi 17376 TI How knowledge map fit and personalization affect success of KMS in 17377 high-tech firms 17378 SO TECHNOVATION 17379 LA English 17380 DT Article 17381 DE Effectiveness; IS success; Knowledge management systems (KMS); 17382 Knowledge map fit; Personalization; User satisfaction 17383 ID INFORMATION-SYSTEMS; USER SATISFACTION; MANAGEMENT-SYSTEMS; MODEL; 17384 TECHNOLOGY; CREATION; VALIDATION; ACCEPTANCE; BUSINESS; BARRIERS 17385 AB The shift from it product-based to a knowledge-based economy has 17386 resulted in all increasing demand for organizations to implement 17387 knowledge management systems (KMS) at in accelerating pace. However, 17388 factors influencing success of KMS have seldom been empirically 17389 examined by prior research, particularly how knowledge map fit and 17390 personalization influence employee satisfaction with KMS, which is it 17391 surrogate measure of the success/effectiveness of information systems 17392 (IS). Results from a sample of 133 employees, mostly from four 17393 international high-tech companies in the Hsin-Chu Science-based 17394 Industrial Park in Taiwan, help us better understand what factors 17395 affect employee satisfaction with KMS. The result shows that KMS with a 17396 higher level of knowledge map fit and personalization will satisfy 17397 employees directly or indirectly through the mediation effects of 17398 increased perceptions of case of use and usefulness of KMS. Our 17399 findings could serve as useful references for researchers and 17400 practitioners interested in investigating issues related to the 17401 successful implementation of KMS. (C) 2008 Elsevier Ltd. All rights 17402 reserved. 17403 C1 [Lai, Jung-Yu; Wang, Chao-Te; Chou, Chun-Yi] Natl Chung Hsing Univ, Inst Management Technol, Taichung 402, Taiwan. 17404 RP Lai, JY, Natl Chung Hsing Univ, Inst Management Technol, 250 Kuo Kuang 17405 Rd, Taichung 402, Taiwan. 17406 EM jylai@nchu.edu.tw 17407 FU National Science Council of Taiwan [NSC 96-2416-H-005-008-MY3] 17408 FX The author thanks the Editor-in-Chief. Dr Jonathan Won, and anonymous 17409 reviewers for their assistance in editing the paper. Moreover, the 17410 author would like to thank the National Science Council of Taiwan for 17411 financially supporting this research under Contract No. NSC 17412 96-2416-H-005-008-MY3. 17413 CR ALAVI M, 2001, MIS QUART, V25, P107 17414 ALTER S, 1996, INFORM SYSTEMS MANAG 17415 ANBARI FT, 2008, TECHNOVATION, V28, P633, DOI 17416 10.1016/j.technovation.2007.12.001 17417 AWAD EM, 2003, KNOWLEDGE MANAGEMENT 17418 BAILEY JE, 1983, MANAGE SCI, V29, P530 17419 BAJAJ A, 2004, PROBLEMS PERSPECTIVE, P242 17420 BLAIR DC, 2002, J AM SOC INF SCI TEC, V53, P1019, DOI 10.1002/asi.10113 17421 BLOOM JO, 2003, HUMAN COMPUTER INTER, V18, P193 17422 CAMPBELL DT, 1959, PSYCHOL BULL, V56, P81 17423 CHIN WW, 1999, STAT STRATEGIES SMAL, P307 17424 CHOU C, 1998, J ED MULTIMEDIA HYPE, V7, P151 17425 CHUNG W, 2003, 36 HAW INT C SYST SC 17426 COLIN G, 1997, AGENT SOURCEBOOK 17427 DAMODARAN L, 2000, BEHAV INFORM TECHNOL, V19, P405 17428 DAVIS FD, 1989, MANAGE SCI, V35, P982 17429 DAVIS FD, 1989, MIS Q, V13, P318 17430 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 17431 DELONE WH, 2003, J MANAGE INFORM SYST, V19, P9 17432 DELONG DW, 2000, ACAD MANAGE EXEC, V14, P113 17433 DOLL WJ, 1988, MIS QUART, V12, P259 17434 EPPLER M, 2001, 34 HAW INT C SYST SC 17435 EVANS SH, 1991, ENHANCING LEARNING T, P97 17436 FORNELL C, 1981, J MARKETING RES, V18, P39 17437 FRIEDMAN RS, 2008, TECHNOVATION, V28, P812, DOI 17438 10.1016/j.technovation.2008.07.002 17439 GELDERMAN M, 1998, INFORM MANAGE, V34, P11 17440 GOMEZ A, 2000, DATA KNOWL ENG, V33, P169 17441 HAGEN PR, 1999, SMART PERSONALIZATIO 17442 HALL RH, 1992, J EXP EDUC, V61, P5 17443 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 17444 HERL HE, 1999, COMPUT HUM BEHAV, V15, P315 17445 HUBER GP, 1991, ORGAN SCI, V2, P88 17446 KANG I, 2003, BUSINESS PROCESS MAN, V9, P281 17447 KULKARNI UR, 2006, J MANAGE INFORM SYST, V23, P309, DOI 17448 10.2753/MIS0742-1222230311 17449 LANGER E, 1978, NEW DIRECTIONS ATTRI 17450 LIAO SH, 2007, TECHNOVATION, V27, P402, DOI 17451 10.1016/j.technovation.2007.02.005 17452 LIAO SH, 2008, TECHNOVATION, V28, P183 17453 LIEBOWITZ J, 1999, KNOWLEDGE MANAGEMENT 17454 LIENTZ BP, 2001, START RIGHT E BUSINE 17455 LIN FR, 2006, INFORM PROCESS MANAG, V42, P551, DOI 17456 10.1016/j.ipm.2005.03.026 17457 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 17458 MAULE RW, 1997, INTERNET RES, V8, P347 17459 MCGILL T, 2003, INFORM RESOURCES MAN, V16, P23 17460 MITTAL B, 1996, J RETAILING, V72, P95 17461 MOHAMMED R, 2004, INTERNET MARKETING B 17462 MOLLA A, 2001, J ELECT COMMERCE RES, V2, P131 17463 MULLEN MR, 1995, J INT BUS STUD, V26, P573 17464 NONAKA I, 1994, ORGAN SCI, V5, P14 17465 ONG TH, 2005, DECIS SUPPORT SYST, V39, P583 17466 PALVIA PC, 1996, INFORM MANAGE, V31, P151 17467 PAOLUCCI R, 1998, J ED MULTIMEDIA HYPE, V7, P123 17468 PARK Y, 2006, TECHNOVATION, V26, P595, DOI 17469 10.1016/j.technovation.2004.10.008 17470 PITT LF, 1995, MIS QUART, V19, P173 17471 QUILLIAN R, 1968, SEMANTIC INFORM 17472 RAI A, 2002, INFORM SYST RES, V13, P50 17473 RICCKEN D, 2000, COMMUN ACM, V43, P26 17474 SEDDON P, 1996, AUSTR J INFORMATION, V4, P90 17475 SEDDON PB, 1994, INT C INF SYST DEC 1 17476 SEDDON PB, 1997, INFORM SYST RES, V8, P103 17477 SOUTHON FCG, 2002, J AM SOC INF SCI TEC, V53, P1047, DOI 17478 10.1002/asi.10112 17479 SURPRENANT CF, 1987, J MARKETING, V51, P86 17480 SVEIBY KE, 1997, NEW ORG WEALTH MANAG 17481 TAFT D, 2000, COMPUTER RESELLER NE, P14 17482 TAM KY, 2006, MIS QUART, V30, P865 17483 TOBIN D, 1996, TRANSFORMATIONAL LEA 17484 VAIL E, 1999, KNOWLEDGE MANAGEMENT, V8, P10 17485 VENKATESH V, 1996, DECISION SCI, V27, P451 17486 VENKATESH V, 2003, MIS QUART, V27, P425 17487 VONKROGH G, 1998, CALIF MANAGE REV, V40, P133 17488 WANG SH, 2002, IND MANAGE DATA SYST, V102, P357, DOI 17489 10.1108/02635570210439445 17490 WIIG KM, 1999, J KNOWLEDGE MANAGEME, V5, P249 17491 WOLD H, 1985, MEASURING UNMEASURAB, P221 17492 WU JH, 2006, INFORM MANAGE-AMSTER, V43, P728, DOI 17493 10.1016/j.im.2006.05.002 17494 YANG Q, 2007, P I MECH ENG B 17495 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 17496 ZINS C, 2007, J AM SOC INF SCI TEC, V58, P526, DOI 10.1002/asi.20505 17497 NR 75 17498 TC 0 17499 PU ELSEVIER SCIENCE BV 17500 PI AMSTERDAM 17501 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 17502 SN 0166-4972 17503 J9 TECHNOVATION 17504 JI Technovation 17505 PD APR 17506 PY 2009 17507 VL 29 17508 IS 4 17509 BP 313 17510 EP 324 17511 DI 10.1016/j.technovation.2008.10.007 17512 PG 12 17513 SC Engineering, Industrial; Management; Operations Research & Management 17514 Science 17515 GA 429EZ 17516 UT ISI:000264905000006 17517 ER 17518 17519 PT J 17520 AU Hernandez, B 17521 Jimenez, J 17522 Martin, MJ 17523 AF Hernandez, Blanca 17524 Jimenez, Julio 17525 Martin, M. Jose 17526 TI Future use intentions versus intensity of use: An analysis of corporate 17527 technology acceptance 17528 SO INDUSTRIAL MARKETING MANAGEMENT 17529 LA English 17530 DT Review 17531 DE Technology Acceptance Model (TAM); Future Use Intentions; Intensity of 17532 Use; Perceived Ease of Use; Perceived Usefulness 17533 ID INFORMATION-TECHNOLOGY; PERCEIVED USEFULNESS; GENDER-DIFFERENCES; 17534 PERSONAL INNOVATIVENESS; INTRINSIC MOTIVATION; EMPIRICAL-EVALUATION; 17535 ERP IMPLEMENTATION; LONGITUDINAL-FIELD; SEARCH ENGINES; SELF-EFFICACY 17536 AB The objective of our research has been to test whether the motivations 17537 behind the acceptance of new technologies explain Intensity of Use and 17538 Future Use Intentions indistinguishably or whether, on the contrary, 17539 they are two distinct concepts, and thus the estimated parameters 17540 change according to which is being explained. To this end, a model was 17541 constructed with two formulations, which differ only in the final 17542 variable to be studied i.e. Intensity of Use of a technology in one 17543 case and Future Use Intentions in the other. The results reveal the 17544 differences in the value and even in the significance of the 17545 motivations, depending on the kind of concept explained, meaning that 17546 Intensity of Use and Future Use Intentions cannot be considered 17547 indistinguishably. (C) 2008 Elsevier Inc. All rights reserved. 17548 C1 [Hernandez, Blanca; Jimenez, Julio; Martin, M. 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Manage. 17726 PD APR 17727 PY 2009 17728 VL 38 17729 IS 3 17730 BP 338 17731 EP 354 17732 DI 10.1016/j.indmarman.2007.12.002 17733 PG 17 17734 SC Business; Management 17735 GA 430FG 17736 UT ISI:000264973600010 17737 ER 17738 17739 PT J 17740 AU Tong, DYK 17741 AF Tong, David Yoon Kin 17742 TI A study of e-recruitment technology adoption in Malaysia 17743 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 17744 LA English 17745 DT Article 17746 DE Modelling; Online operations; Recruitment; Jobs; Malaysia; Sampling 17747 theory 17748 ID COMPUTER SELF-EFFICACY; INTRINSIC MOTIVATION; USER PERCEPTIONS; 17749 ACCEPTANCE MODEL; INFORMATION TECHNOLOGY; PERCEIVED EASE; JOB; 17750 INTERNET; BEHAVIOR; AGE 17751 AB Purpose - The purpose of this paper is to examine the employed 17752 jobseekers' perceptions andbehaviours of third-party e-recruitment 17753 technology adoption in Malaysia. 17754 Design/methodology/approach - Using the validated modified Technology 17755 Acceptance Model (TAM) without the attitude construct as the core 17756 research framework and identifying Perceived Privacy Risk (PPR), 17757 Performance Expectancy (PE), Application-Specific Self-Efficacy (ASSE), 17758 and Perceived Stress (PS) as key external variables that form the 17759 research model for the study of e-recruitment technology adoption. 17760 Findings - The results identify few key determinants to this technology 17761 adoption. Moreover, the weak evidence of the behavioural, intention 17762 indicates that e-recruitment has not replaced some of the conventional 17763 recruitment methods. 17764 Practical implications - The study implies that the third party 17765 e-recruiters' policy makers and human resources practitioners need to 17766 improve the e-recruitment system and services to attract these 17767 "passive" talented groups of candidates for employment. 17768 Originality/value - The paper provides an insight for human resources 17769 practitioners on the effective use of third-party e-recruitment service 17770 provider and the strategy to attract employed jobseekers for employment. 17771 C1 Multimedia Univ, Fac Business & Law, Melaka, Malaysia. 17772 RP Tong, DYK, Multimedia Univ, Fac Business & Law, Melaka, Malaysia. 17773 EM yktong@mmu.edu.my 17774 CR 2005, NEGOTIATING BETTER D 17775 AGARWAL R, 2000, INFORM SYST RES, V11, P418 17776 ARBUCKLE J, 1997, AMOS USERS GUIDE 17777 BAGOZZI RP, 1992, HUM RELAT, 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LIMITED 17864 PI BINGLEY 17865 PA HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND 17866 SN 0263-5577 17867 J9 INDUSTRIAL MANAGE DATA SYST 17868 JI Ind. Manage. Data Syst. 17869 PY 2009 17870 VL 109 17871 IS 1-2 17872 BP 281 17873 EP 300 17874 DI 10.1108/02635570910930145 17875 PG 20 17876 SC Computer Science, Interdisciplinary Applications; Engineering, 17877 Industrial 17878 GA 430EH 17879 UT ISI:000264971100016 17880 ER 17881 17882 PT J 17883 AU Xu, ZC 17884 Yuan, YF 17885 AF Xu, Zhengchuan 17886 Yuan, Yufei 17887 TI The impact of context and incentives on mobile service adoption 17888 SO INTERNATIONAL JOURNAL OF MOBILE COMMUNICATIONS 17889 LA English 17890 DT Article 17891 DE context; incentives; mobile commerce adoption; m-commerce adoption; 17892 mobile communication; taxi dispatching 17893 ID TECHNOLOGY ACCEPTANCE MODEL; INFORMATION-TECHNOLOGY; USER ACCEPTANCE; 17894 SYSTEMS; USAGE; ANTECEDENTS; ENVIRONMENT; EXTENSION; COMMERCE; BEHAVIOR 17895 AB Users may use a mobile service in various contexts. At the same time, 17896 incentives such as financial rewards or mandatory usage policies may 17897 also affect users' behaviour. It is critical to study how users' 17898 perception and intention are affected by the context and incentives. We 17899 propose a user adoption model of mobile commerce with a consideration 17900 of context and incentives. We apply this model to the case of a Global 17901 Positioning System (GPS) based Taxi-Dispatching System. Preliminary 17902 data analysis illustrates that context and incentives have significant 17903 impact on users' behaviour. 17904 C1 [Yuan, Yufei] McMaster Univ, DeGroote Sch Business, Hamilton, ON L8S 4M4, Canada. 17905 [Xu, Zhengchuan] Fudan Univ, Sch Management, Shanghai 200433, Peoples R China. 17906 RP Yuan, YF, McMaster Univ, DeGroote Sch Business, Hamilton, ON L8S 4M4, 17907 Canada. 17908 EM zcxu@fudan.edu.cn 17909 yuanyuf@mcmaster.ca 17910 CR *WIK, 2007, INC 17911 ADAMSON I, 2003, TECHNOL ANAL STRATEG, V15, P441, DOI 17912 10.1080/093373203000136033 17913 AGARWAL R, 1997, DECISION SCI, V28, P557 17914 AMOAKOGYAMPAH K, 2004, INFORM MANAGE-AMSTER, V41, P731, DOI 17915 10.1016/j.im.2003.08.010 17916 ANDERSSON K, 2006, 5780 CEPR 17917 ANIL S, 2003, INT J MOBILE COMMUNI, V1, P194 17918 ARMOUR BS, 2001, ARCH INTERN MED, V161, P1261 17919 BARNES SJ, 2002, INT J INFORM MANAGE, V22, P91 17920 BENBASAT I, 2007, J AIS, V8, P4, ARTN 16 17921 BONNER SE, 2000, J MANAGEMENT ACCOUNT, V12, P19 17922 BROWN PJ, 1997, IEEE PERS COMMUN, V4, P58 17923 BROWN SA, 2002, EUR J INFORM SYST, V11, P283, DOI 17924 10.1057/palgrave.ejis.3000438 17925 BRUNER G, 2003, J BUS RES, V58, P115 17926 COURSARIS C, 2007, THESIS MCMASTER U 17927 DABHOLKAR PA, 2002, J ACAD MARKET SCI, V30, P184 17928 DAVIS FD, 1989, MANAGE SCI, V35, P982 17929 DEY AK, 1999, GITGVU9922 17930 FANG X, 2006, J MANAGEMENT INFORM, V22, P123 17931 GEBAUER J, 2007, P 6 INT C MAN MOB BU 17932 GOODHUE DL, 1995, MIS QUART, V19, P213 17933 HARTWICK J, 1994, MANAGE SCI, V40, P440 17934 HONG SJ, 2006, INFORM SYST RES, V17, P162, DOI 10.1287/isre.1060.0088 17935 KARAHANNA E, 1999, P INT DEC SCI I ATH 17936 KIM H, 2002, HICSS 02 35 ANN HAW, V5, P132 17937 KIM HW, 2007, DECIS SUPPORT SYST, V43, P111, DOI 17938 10.1016/j.dss.2005.05.009 17939 KOIVUMAKI T, 2006, INT J MOB COMMUN, V4, P418 17940 LEE J, 2003, COMMUN ACM, V46, P49 17941 LEE T, 2005, P INT C MOB BUS ICMB 17942 LEGRIS P, 2003, INFORM MANAGE-AMSTER, V40, P191 17943 LEWIS W, 2003, MIS QUART, V27, P657 17944 LIANG TP, 2007, IND MANAGE DATA SYST, V107, P1154, DOI 17945 10.1108/02635570710822796 17946 LUARN P, 2005, COMPUT HUM BEHAV, V21, P873, DOI 17947 10.1016/j.chb.2004.03.003 17948 MALHOTRA Y, 2005, J MANAGE INFORM SYST, V22, P117 17949 MALLAT N, 2006, P 39 ANN HAW INT C S, V2, B42 17950 MIDDLETON B, 2005, J AM MED INFORM ASSN, V12, P13, DOI 17951 10.1197/jamia.M1669 17952 MOORE GC, 1991, INFORMATION SYSTEMS, V2, P192 17953 NYSVEEN H, 2005, J ACAD MARKET SCI, V33, P330, DOI 17954 10.1177/0092070305276149 17955 PARK Y, 2007, IND MANAGE DATA SYST, V107, P1349, DOI 17956 10.1108/02635570710834009 17957 RAM S, 1991, J PROD INNOVAT MANAG, V8, P117 17958 RAWSTORNE P, 1998, P 19 INT C INF SYST, P325 17959 RAWSTORNE P, 2000, P INT C INF SYST DEC, P35 17960 ROBINSON L, 2005, J BUS RES, V58, P1623, DOI 17961 10.1016/j.jbusres.2004.07.010 17962 SCHILIT BN, 1994, IEEE NETWORK, V8, P22 17963 SCHMIDT A, 1999, COMPUT GRAPH-UK, V23, P893 17964 SHCHIGLIK C, 2004, INTJ SERVICES STANDA, V1, P155 17965 SISAYE S, 2005, LEADERSHIP ORG DEV J, V26, P172 17966 STONE DN, 1995, ORGAN BEHAV HUM, V61, P250 17967 STRAYER DL, 2004, HUM FACTORS, V46, P640 17968 TAMMINEN S, 2004, PERS UBIQUIT COMPUT, V8, P135 17969 TAO J, 2006, LIBERAL DAILY 0618 17970 TAYLOR S, 1995, MIS QUART, V19, P561 17971 VENKATESH V, 2000, MANAGE SCI, V46, P186 17972 WAKEFIELD RL, 2006, EUR J INFORM SYST, V15, P292, DOI 17973 10.1057/palgrave.ejis.3000619 17974 WANG H, 2006, J FUNGAL RES, V4, P20 17975 WU JH, 2005, INFORM MANAGE-AMSTER, V42, P719, DOI 17976 10.1016/j.im.2007.07.001 17977 XU Z, 2005, P PACIS 2005 JUL 7 1, P1333 17978 YANG KCC, 2005, TELEMATICS INFORMATI, V22, P257 17979 YEO J, 2002, P INT C COMP ED, V2, P1023 17980 YUAN Y, 2003, INT J MOB COMMUN, V1, P35 17981 YUAN Y, 2005, P INT C MOB BUS ICMB, P315 17982 ZHENG W, 2007, INT J MOB COMMUN, V5, P107 17983 NR 61 17984 TC 0 17985 PU INDERSCIENCE ENTERPRISES LTD 17986 PI GENEVA 17987 PA WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 896, 17988 CH-1215 GENEVA, SWITZERLAND 17989 SN 1470-949X 17990 J9 INT J MOB COMMUN 17991 JI Int. J. Mob. Commun. 17992 PY 2009 17993 VL 7 17994 IS 3 17995 BP 363 17996 EP 381 17997 PG 19 17998 SC Communication 17999 GA 431HM 18000 UT ISI:000265052200006 18001 ER 18002 18003 PT J 18004 AU van Biljon, J 18005 Kotze, P 18006 AF van Biljon, Judy 18007 Kotze, Paula 18008 TI Cultural Factors in a Mobile Phone Adoption and Usage Model 18009 SO JOURNAL OF UNIVERSAL COMPUTER SCIENCE 18010 LA English 18011 DT Article 18012 DE mobile phone usage; mediating factors; determining factors; usage 18013 intensity; usage variety and usage breath; sociology; 18014 computer-supported cooperative work; human-computer interaction and 18015 marketing 18016 ID USER ACCEPTANCE; INFORMATION-TECHNOLOGY; INTERNET 18017 AB In human-computer interaction and computing, mobile phone usage is 18018 mostly addressed from a feature-driven perspective, i.e. which features 18019 do a certain user group use, and/or a usability perspective, i.e. how 18020 do they interact with these features. Although the feature driven and 18021 usability focus carry value, it is not the full picture. There is also 18022 an alternative or wider perspective: mobile phone use is influenced by 18023 demographic, social, cultural, and contextual factors that complicate 18024 the understanding of mobile phone usage. Drawing on concepts and models 18025 from sociology, computer-supported cooperative work, human-computer 18026 interaction and marketing, we researched the influence of culture on 18027 mobile phone adoption using interviews and two surveys. The 18028 contribution of this research is a model that includes culture as one 18029 of the factors that influence mobile phone adoption and usage. The 18030 proposed model represents the influence of mediating factors and 18031 determining factors on actual mobile phone use. The proposed model has 18032 been evaluated from both a qualitative and quantitative perspective. 18033 C1 [van Biljon, Judy; Kotze, Paula] Univ S Africa, Sch Comp, ZA-0001 Pretoria, South Africa. 18034 [Kotze, Paula] Univ S Africa, Meraka Inst CSIR, ZA-0001 Pretoria, South Africa. 18035 RP van Biljon, J, Univ S Africa, Sch Comp, ZA-0001 Pretoria, South Africa. 18036 EM vbiljja@unisa.ac.za 18037 Paula.Kotze@meraka.org.za 18038 CR *12MAN, 2006, RIG REL 18039 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 18040 ALIVEHMAS T, 2005, ICMB, P427 18041 BADRE AN, 2002, SHAPING WEB USABILIT 18042 BARNES SJ, 2003, CACM, V46, P78 18043 BAUMGARTNER V, 2003, PRACTICAL SET CULTUR, P76 18044 BINA M, 2005, INT C MOB BUS ICMB 0, P363 18045 BOYANCIGILLER NA, 1995, PAROCHIAL DINOSAUR O, P9 18046 BROWN B, 2004, COMPUTER SUPPORTED C, V13, P329 18047 CHOI B, 2005, SIGCHI C HUM FACT CO, V1, P661 18048 COMPEAU DR, 1995, MIS QUART, V19, P189 18049 DAVIS FD, 1989, MANAGE SCI, V35, P982 18050 DAVIS FD, 1989, MIS QUART, V13, P319 18051 DAVIS FD, 1992, J APPL SOC PSYCHOL, V22, P1111 18052 DELGADO EM, 1996, CULTURE DESIGN INT U, P276 18053 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 18054 FITZGERALD W, 2004, MODELS CROSS CULTURA 18055 FORD G, 2005, PEOPLE COMPUTERS, V19, P317 18056 FORD G, 2005, RES EFFECTS CULTURE 18057 GEOGHEGAN WH, 1994, 22 ANN C INT BUS SCH 18058 GESER H, SOCIOLOGICAL THEORY 18059 HABIB L, 2003, DOMESTICATION E LEAR 18060 HADDON L, 2003, MACHINES BECOME US S, P43 18061 HALL E, 1959, SILENT LANGUAGE 18062 HALL ET, 1976, CULTURE 18063 HALL ET, 1990, UNDERSTANDING CULTUR 18064 HO SY, 2003, ACM SIGECOM EXCHANGE, V3, P10 18065 HOFSTEDE G, 1995, CROSS CULTURAL MANAG, P150 18066 HOFSTEDE G, 2001, CULTURES CONSEQUENCE 18067 HOFSTEDE G, 2004, CROSS-CULT RES, V38, P52, DOI 10.1177/1069397103259443 18068 HOFT N, 1996, DEV CULTURAL MODEL I, P41 18069 HONOLD P, 2000, INT J HUM-COMPUT INT, V12, P327 18070 HUMPHREYS L, 2005, NEW MEDIA SOC, V7, P810, DOI 10.1177/1461444805058164 18071 JONES M, 2005, MOBILE INTERACTION D 18072 JORDAN PW, 1998, DESIGNING PLEASURABL 18073 KESHAV S, 2005, ACM COMPUTER COMMUNI, V35, P83 18074 KILJANDER H, 2004, EVOLUTION USABILITY, P238 18075 KIM JH, 2005, ACTA HORTIC 1-2, P307 18076 KLEIJNEN M, 2004, J FINANCIAL SERVICES, V8, P206 18077 KWON HS, 2000, P 33 HAW INT C SYST, V1, P1 18078 LEE WJ, 2002, M BUSINESS 2002 18079 LEE YS, 2005, HCI INT 11 INT C HUM 18080 LEE YS, 2005, P HCI INT 2005 11 IN, P10 18081 LEUNG CH, 2003, P 5 INT C EL COMM, V50, P408 18082 LING R, 2001, DIFFUSION MOBILE TEL 18083 MALHOTRA Y, 1999, P 32 ANN HAW INT C S, V1, P1006 18084 MARCUS A, 2000, INTERACTIONS, V7, P32 18085 MARCUS A, 2002, INTERACTIONS, V9, P34 18086 MESO P, 2005, INFORM SYST J, V15, P119 18087 MOORE GC, 1991, INFORMATION SYSTEMS, V2, P192 18088 OLIVIER MS, 2004, INFORM TECHNOLOGY RE 18089 OSULLIVAN HJ, 1994, KEY CONCEPTS COMMUNI 18090 PALEN L, 2000, P 2000 ACM C COMP SU 18091 PEARSALL J, 1999, OXFORD CONCISE OXFOR 18092 PEDERSEN PE, 2002, P 35 HAW INT C SYST 18093 PEDERSEN PE, 2005, J ORG COMP ELECT COM, V15, P203 18094 PETERSON RA, 1994, J CONSUM RES, V21, P381 18095 RICE RE, 2003, COMPARING INTERNET M, P597 18096 ROBERTS KJ, 2004, P 37 INT C SYST SCI 18097 ROGERS EM, 2003, DIFFUSION INNOVATION 18098 SCHIPHORST T, 2006, IEEE MULTIMEDIA, V13, P20 18099 SCOTT JE, 1997, P 18 INT C INF SYST 18100 SILVERSTONE R, 1996, DESIGN DOMESTICATION, P44 18101 STEWART EC, 1991, AM CULTURAL PATTERNS 18102 SUN H, 2004, EXPANDING SCOPE LOCA, P287 18103 TAYLOR S, 1995, MIS QUART, V19, P561 18104 TEO TSH, 2003, BEHAV INFORM TECHNOL, V22, P281, DOI 18105 10.1080/0144929031000119385 18106 TEO TSH, 2003, OMEGA-INT J MANAGE S, V31, P483, DOI 18107 10.1016/j.omega.2003.08.005 18108 THOMPSON RL, 1991, MIS Q, V15, P124 18109 TROMPENAARS F, 1993, RIDING WAVES CULTURE 18110 URBACZEWSKI A, 2002, P 35 HAW INT C SYST 18111 UZOKE FM, 2006, IST AFRICA 18112 VANBILJON J, 2007, LNCS IN PRESS, P1 18113 VANBILJON J, 2007, MODEL REPRESENTING M 18114 VENKATESH V, 2000, MANAGE SCI, V46, P186 18115 VENKATESH V, 2003, MIS QUART, V27, P425 18116 VICTOR DA, 1992, INTERNATIONAL BUSINE 18117 WALTON M, 2003, CULTURES LITERACY WE, P64 18118 NR 78 18119 TC 0 18120 PU GRAZ UNIV TECHNOLGOY, INST INFORMATION SYSTEMS COMPUTER MEDIA-IICM 18121 PI GRAZ 18122 PA INFFELDGASSE 16C, GRAZ, A-8010, AUSTRIA 18123 SN 0948-695X 18124 J9 J UNIVERS COMPUT SCI 18125 JI J. Univers. Comput. Sci. 18126 PY 2008 18127 VL 14 18128 IS 16 18129 BP 2650 18130 EP 2679 18131 PG 30 18132 SC Computer Science, Software Engineering; Computer Science, Theory & 18133 Methods 18134 GA 427BG 18135 UT ISI:000264754200005 18136 ER 18137 18138 PT J 18139 AU Kanungo, S 18140 Jain, V 18141 AF Kanungo, Shivraj 18142 Jain, Vikas 18143 TI Modeling email use: a case of email system transition 18144 SO SYSTEM DYNAMICS REVIEW 18145 LA English 18146 DT Article 18147 ID TECHNOLOGY ACCEPTANCE MODEL; INFORMATION-TECHNOLOGY; PERCEIVED 18148 USEFULNESS; PRODUCTIVITY; USAGE; EASE 18149 AB A large urban university expected its transition to a new and improved 18150 email system to result in higher productivity than before. However. 18151 email productivity did not show significant improvement after the 18152 transition. To understand this lack of improvement in productivity, we 18153 modeled the, relations among variables that affect email use and 18154 productivity using system dynamics. The results show that in 18155 non-volitional use situations stress related to email use and email 18156 productivity are significantly influenced by the levels of tolerable 18157 email backlog and steady incoming emails. Users react to changes in e 18158 mail backlog by calibrating their level of use. This adjustment. in 18159 turn, depends on each user's level of email self-efficacy and the rate 18160 at which users learn to adapt to changes. The contribution of this 18161 paper ties in showing that email productivity can improve if users 18162 develop a stable pattern of email use. This can minimize variations in 18163 email use and in so doing is likely to leverage email use. Copyright 18164 2008 John Wiley & Sons, Ltd. 18165 C1 [Kanungo, Shivraj] George Washington Univ, Dept Decis Sci, Washington, DC 20052 USA. 18166 [Jain, Vikas] Univ Tampa, John H Sykes Coll Business, Dept Informat & Technol Management, Tampa, FL 33606 USA. 18167 RP Kanungo, S, George Washington Univ, Dept Decis Sci, Funger Hall 18168 415E,2201 G St NW, Washington, DC 20052 USA. 18169 EM kanungo@gwu.edu 18170 CR ABDELHAMID TK, 1988, MIS QUART, V12, P395 18171 ADAMS DA, 1992, MIS QUART, V16, P227 18172 AGARWAL R, 1998, INFORM SYST RES, V9, P204 18173 BURGESS A, 2005, INT J INFORM MANAGE, V25, P71, DOI 18174 10.1016/j.ijinfomgt.2004.10.004 18175 CAVANAGH C, 2003, MANAGING YOUR EMAIL 18176 CHAU PYK, 2001, DECISION SCI, V32, P699 18177 CHAU PYK, 2001, J END USER COMPUTING, V13, P26 18178 CRAIGHEAD CW, 2003, DATA BASE ADV INF SY, V34, P39 18179 DAVIS FD, 1989, MANAGE SCI, V35, P982 18180 DAVIS FD, 1989, MIS QUART, V13, P319 18181 DUNCAN P, 2004, CONQUER EMAIL OVERLO 18182 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 18183 FORD DN, 1998, SYST DYNAM REV, V14, P309 18184 FORRESTER JW, 1980, J AM STATIST ASS APP, V75, P555 18185 FORRESTER JW, 1980, TIMS STUDIES MANAGEM, V14, P209 18186 GLEICK J, 1999, FASTER ACCELERATION 18187 GWIZDKA J, 2004, P C HUM FACT COMP SY, P1235 18188 HAIR M, 2007, COMPUT HUM BEHAV, V23, P2791, DOI 18189 10.1016/j.chb.2006.05.005 18190 HU PJ, 1999, J MANAGE INFORM SYST, V16, P91 18191 JACKSON TW, 2003, COMMUN ACM, V46, P80 18192 JAIN V, 2005, INT J HUM-COMPUT INT, V19, P113 18193 MALHOTRA Y, 1999, P 32 HAW INT C SYST 18194 MARAKAS GM, 1998, INFORM SYST RES, V9, P126 18195 RENAUD K, 2006, INT J HUM-COMPUT INT, V21, P313 18196 SAGA VL, 1994, DIFFUSION TRANSFER I, P67 18197 STACHURSKI J, 2003, STUD NONLINEAR DYN E, V7, ARTN 1 18198 STERMAN JD, 1991, MANAGING NATION MICR, P201 18199 STERMAN JD, 2000, BUSINESS DYNAMICS SY 18200 SZAJNA B, 1996, MANAGE SCI, V42, P85 18201 VENKATESH V, 2000, MANAGE SCI, V46, P186 18202 WILSON EV, 2002, COMMUN ACM, V45, P121 18203 NR 31 18204 TC 0 18205 PU JOHN WILEY & SONS LTD 18206 PI CHICHESTER 18207 PA THE ATRIUM, SOUTHERN GATE, CHICHESTER PO19 8SQ, W SUSSEX, ENGLAND 18208 SN 0883-7066 18209 J9 SYST DYNAM REV 18210 JI Syst. Dyn. Rev. 18211 PD FAL 18212 PY 2008 18213 VL 24 18214 IS 3 18215 SI Sp. Iss. SI 18216 BP 299 18217 EP 319 18218 DI 10.1002/sdr.406 18219 PG 21 18220 SC Management; Social Sciences, Mathematical Methods 18221 GA 423OZ 18222 UT ISI:000264506900003 18223 ER 18224 18225 PT C 18226 AU Chen, IYL 18227 Chen, NS 18228 Kinshuk 18229 AF Chen, Irene Y. L. 18230 Chen, Nian-Shing 18231 Kinshuk 18232 TI Examining the Factors Influencing Participants' Knowledge Sharing 18233 Behavior in Virtual Learning Communities 18234 SO EDUCATIONAL TECHNOLOGY & SOCIETY 18235 LA English 18236 DT Proceedings Paper 18237 DE Virtual learning community; Theory of planned behavior; Social network 18238 ID INFORMATION-TECHNOLOGY USAGE; COMPUTER SELF-EFFICACY; PLANNED BEHAVIOR; 18239 IMPLEMENTATION INTENTIONS; LONGITUDINAL-FIELD; E-COMMERCE; ACCEPTANCE; 18240 MODEL; NETWORKS; ADOPTION 18241 AB Increasing organizations and educational institutions have implemented 18242 virtual learning communities to encourage knowledge sharing. However, 18243 this task can not be accomplished simply by grouping people together 18244 and telling them "sharing your knowledge will make you learn better". 18245 This research attempts to examine the factors influencing knowledge 18246 sharing from the perspective of human behavior. Theory of Planned 18247 Behavior is integrated with social network ties and empirical findings 18248 from virtual learning community literature to develop the research 18249 model. The current research model comprises eight hypotheses to explore 18250 questions of whether social network ties, learners' attitude toward 18251 knowledge sharing, learners' beliefs of their capabilities in 18252 performing online knowledge sharing, and subjective norms relate to 18253 knowledge sharing intention, which leads to actual behavior in a 18254 virtual learning environment. This study empirically validates the 18255 hypothesized relationships using a field survey of college students and 18256 MBA students enrolling courses conducted in a virtual learning 18257 community. Attitude, subjective norm, Web-specific self-efficacy and 18258 social network ties are shown to be good predictors of knowledge 18259 sharing intention which, in turn, is significantly associated with 18260 knowledge sharing behavior. Knowledge creation self-efficacy does not 18261 significantly impact knowledge sharing intention. 18262 C1 [Chen, Nian-Shing] Natl Sun Yat Sen Univ, Dept Informat Management, Kaohsiung, Taiwan. 18263 [Kinshuk] Athabasca Univ, Sch Comp & Informat Sci, Athabasca, AB, Canada. 18264 EM irene@cyu.edu.tw 18265 nschen@faculty.nsysu.edu.tw 18266 kinshuk@ieee.org 18267 CR AGARWAL R, 1999, DECISION SCI, V30, P361 18268 AGARWAL R, 2000, INFORM SYST RES, V11, P418 18269 AJZEN I, 1980, UNDERSTANDING ATTITU 18270 AJZEN I, 1985, INTENTIONS ACTIONS T 18271 AJZEN I, 1986, J EXP SOC PSYCHOL, V22, P453 18272 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 18273 BANDURA A, 1997, SELF EFFICACY EXERCI 18274 BANTA E, 1989, THESIS 18275 BENTLER PM, 1980, PSYCHOL BULL, V88, P588 18276 BHATTACHERJEE A, 2004, MIS QUART, V28, P229 18277 BOCK GW, 2005, MIS QUART, V29, P87 18278 BROWN SA, 2005, MIS QUART, V29, P399 18279 BURNETT G, 2003, INFORM RES, V9 18280 CHAU PYK, 1996, INFORM MANAGE-AMSTER, V30, P269 18281 CHEN IYL, 2007, J INF SCI, V33, P451 18282 CHEN J, 2008, J GLOB INF MANAG, V16, P26 18283 COHEN D, 2001, GOOD CO SOCIAL CAPIT 18284 COMPEAU D, 1999, MIS QUART, V23, P145 18285 DANIEL B, 2003, CANADIAN J LEARNING, V29 18286 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 18287 ETEZADIAMOLI J, 1996, INFORM MANAGE, V30, P65 18288 EVARISTO J, 1998, INFORM TECHNOLOGY PE, V11, P207 18289 FORNELL C, 1981, J MARKETING RES, V18, P39 18290 GALLETTA DE, 2006, INFORM SYST RES, V17, P20, DOI 10.1287/isre.1050.0073 18291 GEFEN D, 2000, OMEGA-INT J MANAGE S, V28, P725 18292 GERBING DW, 1988, J MARKETING RES, V25, P186 18293 GIBSON S, 1984, J EDUC PSYCHOL, V76, P569 18294 GOLLWITZER PM, 1999, AM PSYCHOL, V54, P493 18295 HAYTHORNTHWAITE C, 1998, INFORM RES, V4 18296 HENRY JW, 1994, INFORMATION RESOURCE, V7, P21 18297 HUNTON JE, 1997, MIS QUART, V21, P359 18298 JOO YJ, 2000, ETR&D-EDUC TECH RES, V48, P5 18299 KANKANHALLI A, 2005, MIS QUART, V29, P113 18300 KARAHANNA E, 1999, INFORM MANAGE, V35, P237 18301 KARAHANNA E, 1999, MIS QUART, V23, P183 18302 KOH J, 2004, EXPERT SYST APPL, V26, P155, DOI 18303 10.1016/S0957-4174(03)00116-7 18304 KOLEKOFSKI KE, 2003, INFORM MANAGE-AMSTER, V40, P521 18305 LEE FS, 2003, J INF TECHNOL, V5, P47 18306 LEONARD D, 1995, WELLSPRINGS KNOWLEDG 18307 MALHOTRA Y, 2004, COMMUN ACM, V47, P89 18308 MARAKAS GM, 1998, INFORM SYST RES, V9, P126 18309 MARKLAND M, 2003, INFORM RES, V8 18310 NAHAPIET J, 1998, ACAD MANAGE REV, V23, P242 18311 NONAKA I, 2000, LONG RANGE PLANN, V33, P5 18312 PAJARES F, 1996, REV EDUC RES, V66, P543 18313 PAVLOU PA, 2006, MIS QUART, V30, P115 18314 PICCOLI G, 2001, MIS QUART, V25, P401 18315 REJESKI WJ, 2005, J GERONTOL B-PSYCHOL, V60, P335 18316 SANGWAN S, 2005, P 38 ANN HAW INT C S, C193 18317 SHEERAN P, 1999, EUR J SOC PSYCHOL, V29, P349 18318 SHEPPARD BH, 1988, J CONSUM RES, V15, P325 18319 SHERER M, 1982, PSYCHOL REP, V51, P663 18320 SRITE M, 2006, MIS QUART, V30, P679 18321 TAYLOR S, 1995, INFORM SYST RES, V6, P144 18322 THOMPSON LF, 2002, SOC SCI COMPUT REV, V20, P149 18323 THOMPSON RL, 1991, MIS Q, V15, P124 18324 TOMSIC A, 2006, EDUC TECHNOL SOC, V9, P63 18325 TSAI WP, 1998, ACAD MANAGE J, V41, P464 18326 VANRAAIJ EM, 2008, COMPUT EDUC, V50, P838, DOI 18327 10.1016/j.compedu.2006.09.001 18328 VENKATESH V, 2000, MANAGE SCI, V46, P186 18329 VENKATESH V, 2000, MIS QUART, V24, P115 18330 VENKATESH V, 2003, MIS QUART, V27, P425 18331 WASKO MM, 2000, J STRATEGIC INF SYST, V9, P155 18332 WASKO MM, 2005, MIS QUART, V29, P35 18333 WEIGAND H, 2000, P 33 HAW INT C SYST 18334 WELLMAN B, 1996, ANNU REV SOCIOL, V22, P213 18335 WIBERG M, 2007, EDUC TECHNOL SOC, V10, P49 18336 WIXOM BH, 2005, INFORM SYST RES, V16, P85, DOI 10.1287/isre.1050.0042 18337 YANG SJH, 2007, EDUC TECHNOL SOC, V10, P84 18338 YLIRENKO H, 2002, INT BUSINESS REV, V11, P279 18339 NR 70 18340 TC 0 18341 PU IEEE COMPUTER SOC, LEARNING TECHNOLOGY TASK FORCE 18342 PI PALMERSTON NORTH 18343 PA BAG 11-222, MASSEY UNIVERSITY, PALMERSTON NORTH, NEW ZEALAND 18344 SN 1436-4522 18345 J9 EDUC TECHNOL SOC 18346 JI Educ. Technol. Soc. 18347 PY 2009 18348 VL 12 18349 IS 1 18350 BP 134 18351 EP 148 18352 PG 15 18353 SC Education & Educational Research 18354 GA 419ZR 18355 UT ISI:000264258700011 18356 ER 18357 18358 PT J 18359 AU Wang, P 18360 AF Wang, Ping 18361 TI Popular Concepts beyond Organizations: Exploring New Dimensions of 18362 Information Technology Innovations 18363 SO JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS 18364 LA English 18365 DT Article 18366 DE Information technology innovation; innovation concept; discourse; 18367 community; popularity; enterprise resource planning 18368 ID NETWORK EXTERNALITIES; CORPORATE PERFORMANCE; MANAGEMENT FASHION; 18369 ENTERPRISE SYSTEMS; DIFFUSION; ADOPTION; FADS; EXPECTATIONS; SOFTWARE; 18370 MARKET 18371 AB Journal the Association for Information Systems The abundance of 18372 innovation concepts in the world of information technology and their 18373 differentiated influence on the design, production, and use of IT in 18374 organizations make it important that we understand what shapes these 18375 concepts themselves. Taking the perspective that an IT innovation 18376 concept emerges and evolves beyond organizational boundaries in a 18377 community, I argue that the prevalence or popularity of the concept in 18378 IT discourse positively influences the adoption of the underlying 18379 innovation. Then with the aim to explore what makes an IT innovation 18380 concept popular, my empirical analysis of the once highly popular 18381 concept ERP (enterprise resource planning) suggests that (1) the 18382 popularity of ERP was influenced positively by the prevalence of 18383 highlighted business problems that ERP was claimed to solve; (2) ERP's 18384 popularity was influenced negatively by the prevalence of related 18385 innovation concepts; and (3) these influences largely disappeared after 18386 ERP passed its peak popularity. These results imply that the popularity 18387 of an IT innovation concept responds to the broader climate of business 18388 and relies on the right type of attention drawn and released by other 18389 concepts in a network of concepts. Going beyond the dominant paradigm, 18390 this paper helps broaden IT innovation research along two new 18391 dimensions: toward the innovation concept, as a complement to material 18392 innovation, and toward community-level analysis, as an extension of the 18393 traditional organizational analysis. The paper also suggests that 18394 practitioners evaluate an innovation concept's fit with the broader 18395 environment and relationship with other popular concepts, as a way to 18396 make sense of the innovation and anticipate its impact on IT practice. 18397 Information 18398 C1 Univ Maryland, Coll Informat Studies, College Pk, MD 20742 USA. 18399 RP Wang, P, Univ Maryland, Coll Informat Studies, College Pk, MD 20742 USA. 18400 EM pwang@umd.edu 18401 FU UCLA Anderson School of Management ; National Science Foundation 18402 [IIS-0729459] 18403 FX This study was supported in part by the Information Systems Research 18404 Program at UCLA Anderson School of Management and the National Science 18405 Foundation under grant IIS-0729459. I thank Cynthia Beath, Deborah 18406 Chen, David Firth, Kimberly Harris, Thomas Housel, Barbara Lawrence, 18407 Ben Lientz, Sue Newell, Sandrine Poissonnet, Olav Sorenson, Burt 18408 Swanson, Yutaka Yamauchi, and Lynne Zucker for their helpful comments 18409 and suggestions during this project. The paper also benefited greatly 18410 from the comments by JAIS Senior Editor Rob Fichman and the three 18411 anonymous reviewers. 18412 CR ABRAHAMSON E, 1991, ACAD MANAGE REV, V16, P586 18413 ABRAHAMSON E, 1996, ACAD MANAGE REV, V21, P254 18414 ABRAHAMSON E, 1996, TRANSLATING ORG CHAN, P117 18415 ABRAHAMSON E, 1997, ACAD MANAGE J, V40, P491 18416 ABRAHAMSON E, 1999, ADMIN SCI QUART, V44, P708 18417 ALLEN TJ, 1977, MANAGING FLOW TECHNO 18418 AU YA, 2003, J MANAGE INFORM SYST, V20, P49 18419 BAER T, 1991, COMPUTERWORLD, V25, P78 18420 BENBASAT I, 1999, MIS QUART, V23, P3 18421 BIJKER WE, 1987, SOCIAL CONSTRUCTION, P159 18422 BIKHCHANDANI S, 1992, J POLIT ECON, V100, P992 18423 BLUMER H, 1969, SOCIOLOGICAL Q, V10, P275 18424 BRYNJOLFSSON E, 1996, MANAGE SCI, V42, P1627 18425 COHEN MD, 1972, ADM SCI Q, V17, P1 18426 CURRIE W, 2004, INFORM ORG, V14, P237 18427 CZARNIAWSKA B, 1996, TRANSLATING ORG CHAN 18428 DAVENPORT TH, 1998, HARVARD BUS REV, V76, P121 18429 DAVENPORT TH, 2000, MISSION CRITICAL REA 18430 DAVENPORT TH, 2001, ATTENTION EC UNDERST 18431 DAVID PA, 2001, OXFORD REV ECON POL, V17, P159 18432 DAVIDSON EJ, 2002, MIS QUART, V26, P329 18433 ELTON C, 1927, NICHE THEORY APPL, P20 18434 FICHMAN RG, 2000, FRAMING DOMAINS IT M, P105 18435 FICHMAN RG, 2003, AC MAN ANN M SEATTL 18436 FICHMAN RG, 2004, J ASSOC INF SYST, V5, P314 18437 GALLAUGHER JM, 2002, MIS QUART, V26, P303 18438 GALLIVAN MJ, 2001, DATABASE ADV INFORMA, V32, P51 18439 GAUSE GF, 1934, STRUGGLE EXISTENCE 18440 GILLIN B, 1984, COMPUTERWORLD, V18, P7 18441 GRANOVETTER M, 1979, AM J SOCIOL, V85, P489 18442 GREEN SE, 2004, ACAD MANAGE REV, V29, P653 18443 GREVE HR, 1995, ADMIN SCI QUART, V40, P444 18444 HAIR JF, 1995, MULTIVARIATE DATA AN 18445 HART P, 1997, ORGAN SCI, V8, P23 18446 HART PJ, 1998, J MANAGEMENT INFORMA, V14, P87 18447 HENDRICKS KB, 2007, J OPER MANAG, V25, P65, DOI 18448 10.1016/j.jom.2006.02.002 18449 HILGARTNER S, 1988, AM J SOCIOL, V94, P53 18450 IACONO S, 2001, INFORM TECHNOLOGY OR, P93 18451 KABANOFF B, 1997, HDB FUTURE RES ORG B, P353 18452 KATZ ML, 1986, J POLIT ECON, V94, P822 18453 KELLER EL, 1999, MANUFACTURING SYSTEM, V17, P44 18454 KING JL, 1994, INFORM SYST RES, V5, P139 18455 KLEINER A, 2000, STRATEGY BUSINESS, P27 18456 LACITY MC, 1998, MIS QUART, V22, P363 18457 LEE AS, 2003, INFORM SYST RES, V14, P221 18458 LYNN LH, 1996, RES POLICY, V25, P91 18459 LYYTINEN K, 2004, J ASSOC INF SYST, V5, P220 18460 MALHOTRA Y, 2005, J KNOWLEDGE MANAGEME, V9, P7 18461 MARCH JG, 1958, ORGANIZATIONS 18462 MARCH JG, 1997, ORGAN SCI, V8, P698 18463 MENARD S, 1995, APPL LOGISTIC REGRES 18464 MEYER JW, 1977, AM J SOCIOL, V83, P340 18465 MINAHAN T, 1998, PURCHASING, V125, P112 18466 MOWERY D, 1979, RES POLICY, V8, P102 18467 NEWELL S, 2000, INFORM SYST J, V10, P239 18468 OLEARY DE, 2000, ENTERPRISE RESOURCE 18469 PFEFFER J, 2006, HARD FACTS DANGEROUS 18470 PHILLIPS N, 2002, DISCOURSE ANAL INVES, V50 18471 RAMILLER NC, 2001, INFORMATION TECHNOLO, V14, P287 18472 ROBEY D, 2002, J MANAGE INFORM SYST, V19, P17 18473 ROGERS EM, 1995, DIFFUSION INNOVATION 18474 ROSENBERG N, 1976, ECON J, V86, P523 18475 SHENHAV Y, 1995, ADMIN SCI QUART, V40, P557 18476 SIMON HA, 1971, COMPUTERS COMMUNICAT, P37 18477 STAW BM, 2000, ADMIN SCI QUART, V45, P523 18478 STEIN T, 1999, INFORMATIONWEEK 0104, P67 18479 STRANG D, 1994, I ENV ORG STRUCTURAL, P100 18480 STRANG D, 1998, ANNU REV SOCIOL, V24, P265 18481 STRANG D, 2001, AM J SOCIOL, V107, P147 18482 SUDDABY R, 2005, ADMIN SCI QUART, V50, P35 18483 SUROWIECKI J, 2005, WISDOM CROWDS 18484 SWANSON EB, 1994, MANAGE SCI, V40, P1069 18485 SWANSON EB, 1997, ORGAN SCI, V8, P458 18486 SWANSON EB, 2003, 2 WAVE ENTERPRISE RE, P56 18487 SWANSON EB, 2004, MIS QUART, V28, P553 18488 WAGLE D, 1998, MCKINSEY Q, P130 18489 WAGNER EL, 2006, J APPL BEHAV SCI, V42, P40 18490 WALDEN EA, 2002, P 23 INT C INF SYST, P435 18491 WANG P, 2004, P 25 INT C INF SYST, P11 18492 WANG P, 2007, INFORM ORG, V17, P59 18493 WANG P, 2008, INFORM TECHNOLOGY PE, V21, P323 18494 ZUCKER L, 1991, RES SOCIOLOGY ORG, V8, P157 18495 NR 82 18496 TC 0 18497 PU ASSOC INFORMATION SYSTEMS 18498 PI ATLANTA 18499 PA GEORGIA STATE UNIV, 35 BROAD STREET, STE 916-917, ATLANTA, GA 30303 USA 18500 SN 1536-9323 18501 J9 J ASSOC INF SYST 18502 JI J. 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Syst. 18503 PY 2009 18504 VL 10 18505 IS 1 18506 BP 1 18507 EP 30 18508 PG 30 18509 SC Computer Science, Information Systems; Information Science & Library 18510 Science 18511 GA 420FR 18512 UT ISI:000264274900001 18513 ER 18514 18515 PT J 18516 AU Kunstelj, M 18517 Jukic, T 18518 Vintar, M 18519 AF Kunstelj, Mateja 18520 Jukic, Tina 18521 Vintar, Mirko 18522 TI How to fully exploit the results of e-government user surveys: the case 18523 of Slovenia 18524 SO INTERNATIONAL REVIEW OF ADMINISTRATIVE SCIENCES 18525 LA English 18526 DT Article 18527 DE e-government; prioritization; quality; requirements; satisfaction; use 18528 ID CUSTOMER SATISFACTION INDEX; IMPORTANCE-PERFORMANCE ANALYSIS; SERVICE 18529 QUALITY; INFORMATION-TECHNOLOGY; MODEL; ANTECEDENTS; ACCEPTANCE; 18530 EXPERIENCE; MANAGEMENT; INTERNET 18531 AB The article presents users' views on the development of e-government, 18532 addressing two interrelated questions that have not been sufficiently 18533 answered thus far: (1) How to increase the current low level of 18534 e-government use, and (2) How to advance the current practice of 18535 analyzing data from e-government satisfaction surveys in order to 18536 arrive at guidelines for decision-makers when shaping future actions of 18537 e-government development. For this purpose, a cause-and-effect model 18538 was developed and operationalized by a set of indicators observed by a 18539 citizen satisfaction survey carried out in Slovenia between 2005 and 18540 2006. The model was then estimated using the PLS (Partial Least 18541 Squares) regression method. Finally, an improvement-priority matrix was 18542 applied to prioritize significant factors. The proposed manner of 18543 analyzing data from user surveys offers a universal tool for analyzing 18544 drivers and consequences of user satisfaction and the use of 18545 e-government, and prioritizing them in order to assist decision-makers 18546 in preparing future strategies, action plans, or guidelines for further 18547 developments. 18548 C1 [Kunstelj, Mateja; Jukic, Tina; Vintar, Mirko] Univ Ljubljana, Fac Adm, Ljubljana 61000, Slovenia. 18549 RP Kunstelj, M, Univ Ljubljana, Fac Adm, Ljubljana 61000, Slovenia. 18550 CR *ACC, 2007, LEAD CUST SERV DEL P 18551 *ACSI, 2005, AM CUST SAT IND ACSI 18552 *AGIMO, 2006, AUSTR US SAT E GOVT 18553 *BERN FACHH UN, 2006, 3 E GOV TRENDB NUTZ 18554 *CDT INFODEV, 2002, E GOV HDB DEL COUNTR 18555 *CFI GROUP, 2006, CONS SAT MORTG LEND 18556 *EUR, 2007, INF SOC STAT POL IND 18557 *EUSER, 2005, EUSER POP SURV 2005 18558 *MORI, 2004, E CIT WHAT PEOPL WAN 18559 *OGC, 2003, MEAS EXP BEN E GOV 18560 *TOPOFTHEWEB, 2004, TOP WEB US SAT US SU 18561 ABDI H, 2007, ENCY MEASUREMENT STA, P1 18562 ALADAWI Z, 2005, 2 INT C INN INF TECH 18563 ALSHIHI H, 2006, THESIS VICTORIA U 18564 ARNOULD EJ, 1993, J CONSUM RES, V20, P24 18565 BHATTACHERJEE A, 2001, DECIS SUPPORT SYST, V32, P201 18566 BHATTACHERJEE A, 2001, MIS QUART, V25, P351 18567 BUCKLEY J, 2003, MANAGING SERVICE QUA, V13, P453 18568 BUSACCA B, 2005, MARKETING INTELLIGEN, V23, P543 18569 CARTER L, 2004, P 37 HAW INT C SYST 18570 CASSEL C, 2001, TOTAL QUAL MANAGE, V12, P834 18571 CASSEL C, 2006, MEASURING CUSTOMER S 18572 CHANG IC, 2005, GOV INFORM Q, V22, P389, DOI 10.1016/j.giq.2005.05.002 18573 CHEN YC, 2005, IOWA E GOVT CITIZEN 18574 CHIN WW, 1998, MODERN METHODS BUSIN, P295 18575 CHRISTENSEN T, 2005, PUBLIC PERFORMANCE M, V28, P487 18576 CRONIN JJ, 1992, J MARKETING, V56, P55 18577 CULLEN R, 2007, P 40 ANN HAW INT C S 18578 DAVIS FD, 1986, TECHNOLOGY ACCEPTANC 18579 DUGDALE A, 2005, INT REV ADM SCI, V71, P109, DOI 18580 10.1177/0020852305051687 18581 ESKILDSEN JK, 2006, INT J PRODUCTIVITY P, V55, P40 18582 FORNELL C, 1994, ADV METHODS MARKETIN, P52 18583 FORNELL C, 1996, J MARKETING, V60, P7 18584 GEFEN D, 2005, COMMUNICATIONS ASS I, V16, P91 18585 GILBERT D, 2004, INT J PUBLIC SECTOR, V17, P286 18586 GUSTAFSSON A, 2004, J SERV RES-US, V7, P124, DOI 18587 10.1177/1094670504268453 18588 HART DP, 2003, NEW E GOVT EQUATION 18589 HOMBURG C, 1998, KUNDENORIENTIERUNG S 18590 HONG SJ, 2006, DECIS SUPPORT SYST, V42, P1819, DOI 18591 10.1016/j.dss.2006.03.009 18592 HULLAND J, 1999, STRATEGIC MANAGE J, V20, P195 18593 JOHNSON MD, 2001, J ECON PSYCHOL, V22, P217 18594 KUMAR V, 2007, ELECT J E GOVT, V5, P63 18595 KUNSTELJ M, 2004, ANAL INFORM POLITY, V9, P131 18596 KUNSTELJ M, 2007, LECT NOTES COMPUT SC, V4656, P305 18597 LEITNER C, 2003, EGOVERNMENT EUROPE S 18598 LOHMOLLER JB, 1987, LVPLS PROGRAM MANUAL 18599 MALHOTRA Y, 1999, P 32 HAW INT C SYST 18600 MARTENSEN A, 2001, TOTAL QUAL MANAGE, V12, P949 18601 MARTILLA J, 1977, J MARKETING, V41, P77 18602 MATZLER K, 2004, IND MARKET MANAG, V33, P271, DOI 18603 10.1016/S0019-8501(03)00055-5 18604 MCKINNON E, 2007, FOCUS DIGITAL AGE, P51 18605 MCQUITTY S, 2000, SYSTEMATICALLY VARYI 18606 MERZ R, 2006, APPLYING AM CUSTOMER 18607 MOON JW, 2001, INFORM MANAGE, V38, P217 18608 OLIVER RL, 1997, SATISFACTION BEHAV P 18609 OLIVER RL, 1999, J MARKETING, V63, P33 18610 OLIVER RL, 1999, J SERV RES-US, V1, P196 18611 PARASURAMAN A, 2005, J SERV RES-US, V7, P213, DOI 18612 10.1177/1094670504271156 18613 RINGLE CM, 2003, SMARTPLS 2 0 M3 18614 RUST RT, 1999, MARKET SCI, V18, P77 18615 SLACK N, 1994, INT J OPER PROD MAN, V14, P59 18616 STAUSS B, 1997, INT J SERV IND MANAG, V8, P236 18617 TAN CW, 2008, P 41 HAW INT C SYST 18618 TASSABEHJI R, 2006, P EUR MED C INF SYST 18619 TENENHAUS M, 2005, COMPUT STAT DATA AN, V48, P159, DOI 18620 10.1016/j.csda.2004.03.005 18621 TONTINI G, 2007, INT J OPER PROD MAN, V27, P482, DOI 18622 10.1108/01443570710742375 18623 VANRYZIN GG, 2004, PUBLIC ADMIN REV, V64, P331 18624 VAVRA TG, 1997, IMPROVING YOUR MEASU 18625 VENKATESH V, 2003, MIS QUART, V27, P425 18626 VINTAR M, 2006, MEASURING E GOVT USE 18627 WANG W, 2003, MODERN ELECT POWER, V20, P52 18628 WANGPIPATWONG S, 2005, P 4 INT C EBUSINESS 18629 WOLD H, 1985, ENCY STATISTICAL SCI, V6, P581 18630 WRIGLEY S, 2000, MRSA C SYDN 16 OCT 18631 ZEITHAML VA, 2002, J ACAD MARKET SCI, V30, P362, DOI 18632 10.1177/009207002236911 18633 NR 75 18634 TC 0 18635 PU SAGE PUBLICATIONS LTD 18636 PI LONDON 18637 PA 1 OLIVERS YARD, 55 CITY ROAD, LONDON EC1Y 1SP, ENGLAND 18638 SN 0020-8523 18639 J9 INT REV ADM SCI 18640 JI Int. Rev. Adm. Sci. 18641 PD MAR 18642 PY 2009 18643 VL 75 18644 IS 1 18645 BP 117 18646 EP 149 18647 DI 10.1177/0020852308099509 18648 PG 33 18649 SC Public Administration 18650 GA 416DZ 18651 UT ISI:000263986900007 18652 ER 18653 18654 PT J 18655 AU Kim, YJ 18656 Chun, JU 18657 Song, J 18658 AF Kim, Yong Jin 18659 Chun, Jae Uk 18660 Song, Jaeki 18661 TI Investigating the role of attitude in technology acceptance from an 18662 attitude strength perspective 18663 SO INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 18664 LA English 18665 DT Article 18666 DE Attitude; Attitude strength, Technology acceptance behavior 18667 ID WORLD-WIDE-WEB; INFORMATION-TECHNOLOGY; USER ACCEPTANCE; PERCEIVED 18668 EASE; MODEL; USAGE; TAM; MOTIVATION; EXPERIENCE; EXTENSION 18669 AB Since Davis et al. originally formulated the Technology Acceptance 18670 Model (TAM), research on information technology (IT) acceptance has 18671 yielded many extended and competing models. Empirical investigation of 18672 these models, however, has not consistently supported the mediating 18673 role of attitude in predicting user IT adoption, leading some 18674 researchers to claim a minimal role of attitude. In this study, we call 18675 for attention to the role of attitude in explaining technology 18676 acceptance behavior. In developing the research model, we draw on both 18677 the concept of attitude strength and previous technology acceptance 18678 studies. Empirical examination of our research hypotheses indicates 18679 that attitude toward system use fully mediates the effects of salient 18680 beliefs on behavioral intention when the attitude is strong, whereas it 18681 partially mediates the effects when the attitude is weak. Our findings 18682 provide additional insights in predicting technology acceptance 18683 behavior. (C) 2008 Elsevier Ltd. All rights reserved. 18684 C1 [Kim, Yong Jin] Sogang Univ, Sch Business Adm, Seoul 121742, South Korea. 18685 [Chun, Jae Uk] Penn State Univ, Great Valley Sch Grad Proffess Studies, Malvern, PA 19355 USA. 18686 [Song, Jaeki] Texas Tech Univ, Jerry S Rawis Coll Business Adm, Lubbock, TX 79409 USA. 18687 RP Kim, YJ, Sogang Univ, Sch Business Adm, Seoul 121742, South Korea. 18688 CR ADAMS DA, 1992, MIS QUART, V16, P227 18689 AGARWAL R, 1999, DECISION SCI, V30, P361 18690 AJZEN I, 1980, UNDERSTANDING ATTITU 18691 AMOAKOGYAMPAH K, 2004, INFORM MANAGE-AMSTER, V41, P731, DOI 18692 10.1016/j.im.2003.08.010 18693 BENTLER PM, 1980, PSYCHOL BULL, V88, P588 18694 BYRNE BM, 2001, STRUCTURAL EQUATION 18695 CHAU PYK, 2001, DECISION SCI, V32, P699 18696 CHEN LD, 2002, INFORM MANAGE-AMSTER, V39, P705 18697 CHIN WW, 1995, MIS QUART, V19, P237 18698 CHIN WW, 1998, MODERN METHODS BUSIN, P295 18699 DAVIS FD, 1989, MANAGE SCI, V35, P982 18700 DAVIS FD, 1989, MIS QUART, V13, P319 18701 DISHAW MT, 1999, INFORM MANAGE, V36, P9 18702 DOLL WJ, 1998, DECISION SCI, V29, P839 18703 EAGLY AH, 1998, HDB SOCIAL PSYCHOL, V1, P269 18704 FAZIO RH, 1986, HDB MOTIVATION COGNI, P204 18705 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 18706 FORNELL C, 1981, J MARKETING RES, V18, P39 18707 GEFEN D, 2000, J ASSOC INF SYST, V1, ARTN 8 18708 GEFEN D, 2003, IEEE T ENG MANAGE, V50, P307, DOI 10.1109/TEM.2003.817277 18709 GEFEN D, 2003, MIS QUART, V27, P51 18710 GROSS SR, 1995, ATTITUDE STRENGTH AN, P215 18711 HSU CL, 2004, INFORM MANAGE-AMSTER, V41, P853, DOI 18712 10.1016/j.im.2003.08.014 18713 HU PJ, 1999, J MANAGE INFORM SYST, V16, P91 18714 HULLAND J, 1999, STRATEGIC MANAGE J, V20, P195 18715 JACKSON CM, 1997, DECISION SCI, V28, P357 18716 KARAHANNA E, 1999, MIS QUART, V23, P183 18717 KOSNIK RD, 1987, ADMIN SCI QUART, V32, P163 18718 KROSNICK JA, 1995, ATTITUDE STRENGTH AN, P1 18719 LEDERER AL, 2000, DECIS SUPPORT SYST, V29, P269 18720 LEGRIS P, 2003, INFORM MANAGE-AMSTER, V40, P191 18721 LINDELL MK, 2001, J APPL PSYCHOL, V86, P114 18722 LOCKE EA, 1986, GENERALIZING LAB FIE, P1 18723 MALHOTRA Y, 1999, P 32 HAW INT C SYST, P1 18724 MATHIESON K, 1991, INFORMATION SYSTEMS, V2, P173 18725 MOON JW, 2001, INFORM MANAGE, V38, P217 18726 MOORE GC, 1991, INFORMATION SYSTEMS, V2, P192 18727 NUNNALLY JC, 1994, PSYCHOMETRIC THEORY 18728 PEDHAZUR EJ, 1997, MULTIPLE REGRESSION 18729 PETTY RE, 1986, ADV EXPT SOCIAL PSYC, V19, P123 18730 PETTY RE, 1995, ATTITUDE STRENGTH AN, P93 18731 PETTY RE, 1997, ANNU REV PSYCHOL, V48, P609 18732 PODSAKOFF PM, 2003, J APPL PSYCHOL, V88, P879, DOI 18733 10.1037/0021-9101.88.5.879 18734 RIEMENSCHNEIDER CK, 2003, INFORM MANAGE-AMSTER, V40, P269 18735 SCHWARTZ SH, 1978, J PERS SOC PSYCHOL, V36, P715 18736 SEGARS AH, 1993, MIS QUART, V17, P517 18737 SEGARS AH, 1997, OMEGA-INT J MANAGE S, V25, P107 18738 SHIH HP, 2004, INFORM MANAGE-AMSTER, V41, P351, DOI 18739 10.1016/S0378-7206(03)00079-X 18740 STRAUB D, 1995, MANAGE SCI, V41, P1328 18741 STRAUB DW, 2002, INFORM SYST RES, V13, P227 18742 TAYLOR S, 1995, INFORM SYST RES, V6, P144 18743 TEO TSH, 1999, OMEGA-INT J MANAGE S, V27, P25 18744 VENKATESH V, 1996, DECISION SCI, V27, P451 18745 VENKATESH V, 2000, INFORM SYST RES, V11, P342 18746 VENKATESH V, 2000, MANAGE SCI, V46, P186 18747 VENKATESH V, 2000, MIS QUART, V24, P115 18748 VENKATESH V, 2003, MIS QUART, V27, P425 18749 VIJAYASARATHY LR, 2004, INFORM MANAGE-AMSTER, V41, P747, DOI 18750 10.1016/j.im.2003.08.011 18751 WEGENER DT, 1995, ATTITUDE STRENGTH AN, P455 18752 WOLD H, 1985, ENCY STATISTICAL SCI, V6, P581 18753 WOSZCZYNSKI AB, 2004, HDB INFORM SYSTEMS R, P66 18754 YANG HD, 2004, DECIS SUPPORT SYST, V38, P19, DOI 18755 10.1016/S0167-9236(03)00062-9 18756 NR 62 18757 TC 0 18758 PU ELSEVIER SCI LTD 18759 PI OXFORD 18760 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 18761 SN 0268-4012 18762 J9 INT J INFORM MANAGE 18763 JI Int. J. Inf. Manage. 18764 PD FEB 18765 PY 2009 18766 VL 29 18767 IS 1 18768 BP 67 18769 EP 77 18770 DI 10.1016/j.ijinfomgt.2008.01.011 18771 PG 11 18772 SC Information Science & Library Science 18773 GA 416JV 18774 UT ISI:000264003100008 18775 ER 18776 18777 PT J 18778 AU Malhotra, Y 18779 Galletta, DF 18780 Kirsch, LJ 18781 AF Malhotra, Yogesh 18782 Galletta, Dennis F. 18783 Kirsch, Laurie J. 18784 TI How Endogenous Motivations Influence User Intentions: Beyond the 18785 Dichotomy of Extrinsic and Intrinsic User Motivations 18786 SO JOURNAL OF MANAGEMENT INFORMATION SYSTEMS 18787 LA English 18788 DT Article 18789 DE endogenous motivations; locus of causality; organismic integration 18790 theory; system adoption; system use; system user motivations; 18791 technology-enabled learning 18792 ID SELF-DETERMINATION THEORY; DETERMINATION THEORY PERSPECTIVE; STRUCTURAL 18793 EQUATION MODELS; INFORMATION-TECHNOLOGY; UNOBSERVABLE VARIABLES; 18794 MEASUREMENT ERROR; ACCEPTANCE; BEHAVIOR; INTERNALIZATION; PARTICIPATION 18795 AB Information technology (IT) adoption research recognizes theoretical 18796 limitations in discerning if and when user behavior results from 18797 perceived external influences or from personal volition. A clear 18798 understanding of this issue requires a precise distinction between 18799 mandatory and volitional behaviors. Consistent with organismic 18800 integration theory (OIT), this study situates the locus of user 18801 motivations inside the user. Drawing upon an endogenous view of 18802 behaviors, this research makes three key contributions. First, it 18803 develops the theoretical basis for clearly discerning if and when 18804 behavior results from perceived external influences or from personal 18805 volition. Specifically, it examines how endogenous psychological 18806 feelings of autonomy, freedom, conflict, and external pressure can 18807 predict and explain user intentions. Second, it proposes that behavior 18808 may result from combinations of perceived external influences and 18809 personal volition. Recognizing how such "collections of motivations" 18810 together influence behavior advances our understanding beyond the 18811 "dichotomy" of extrinsic versus intrinsic motivations often adopted in 18812 prior research. Third, it proposes that some desired behaviors may be 18813 thwarted or impeded by a conflict between perceived external influences 18814 and personal volition. The theoretically grounded research model was 18815 empirically validated in a field study on Blackboard, a Web-based 18816 education platform at a large university. Data collected from a sample 18817 of 211 users were tested using structural equation models of initial 18818 system adoption and experienced use. Empirical support was found for 18819 the proposed model and related hypotheses. The results of this study 18820 advance our understanding about user motivations for adopting IT. 18821 C1 [Malhotra, Yogesh] Syracuse Univ, Martin J Whitman Sch Management, Syracuse, NY 13244 USA. 18822 [Galletta, Dennis F.] Univ Pittsburgh, Katz Sch, Pittsburgh, PA 15260 USA. 18823 RP Malhotra, Y, Syracuse Univ, Martin J Whitman Sch Management, Syracuse, 18824 NY 13244 USA. 18825 CR AJZEN I, 1980, UNDERSTANDING ATTITU 18826 ANDERSON JC, 1988, PSYCHOL BULL, V103, P411 18827 BAGOZZI RP, 2007, J ASSOC INF SYST, V8, P244 18828 BENBASAT I, 2007, J ASSOC INF SYST, V8, P211 18829 BENTLER PM, 1990, PSYCHOL BULL, V107, P238 18830 BENTLER PM, 1992, PSYCHOL BULL, V112, P400 18831 BHATTACHERJEE A, 2006, MIS Q, V30, P400 18832 BLACK AE, 2000, SCI EDUC, V84, P740 18833 BROWNE MW, 1993, TESTING STRUCTURAL E, P445 18834 BYRNE BM, 2001, STRUCTURAL EQUATION 18835 CHIN WW, 1998, MIS Q, V22, P1 18836 CHURCHILL GA, 2001, MARKETING RES METHOD 18837 CRONBACH LJ, 1955, PSYCHOL BULL, V52, P281 18838 CSIKSZENTMIHALY.M, 1990, PSYCHOL OPTIMAL EXPE 18839 CSIKSZENTMIHALY.M, 1998, FINDING FLOW PSYCHOL 18840 CSIKSZENTMIHALY.M, 2000, BOREDOM ANXIETY EXPE 18841 DAVIS FD, 1989, MANAGE SCI, V35, P982 18842 DAVIS FD, 1989, MIS QUART, V13, P319 18843 DAVIS FD, 1992, J APPL SOC PSYCHOL, V22, P1111 18844 DECHARMS R, 1968, PERSONAL CAUSATION I 18845 DECI EL, 1971, J PERS SOC PSYCHOL, V18, P105 18846 DECI EL, 1975, INTRINSIC MOTIVATION 18847 DECI EL, 1985, INTRINSIC MOTIVATION 18848 DECI EL, 1994, J PERS, V62, P119 18849 DECI EL, 1996, LEARN INDIVID DIFFER, V8, P165 18850 DECI EL, 2000, PSYCHOL INQ, V11, P227 18851 DECI EL, 2002, HDB SELF DETERMINATI 18852 DILLMAN DA, 1999, MAIL INTERNET SURVEY 18853 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 18854 FORNELL C, 1981, J MARKETING RES, V18, P382 18855 FORNELL C, 1981, J MARKETING RES, V18, P39 18856 FORNELL C, 1982, ASSESSMENT MARKETING, P405 18857 FRANKL VE, 1963, MANS SEARCH MEANING 18858 GAGNE M, 2005, J ORGAN BEHAV, V26, P331, DOI 10.1002/job.322 18859 HARTWICK J, 1994, MANAGE SCI, V40, P440 18860 HU L, 1999, STRUCTURAL EQUATION, V1, P1 18861 KOESTNER R, 2002, HDB SELF DETERMINATI, P121 18862 MACCALLUM R, 1996, PSYCHOL METHODS, V2, P130 18863 MALHOTRA Y, 2005, COMMUN ACM, V47, P88 18864 MALHOTRA Y, 2005, J MANAGE INFORM SYST, V22, P117 18865 MELONE NP, 1990, MANAGE SCI, V36, P76 18866 NUNNALLY JC, 1994, PSYCHOMETRIC THEORY 18867 PODSAKOFF PM, 2003, J APPL PSYCHOL, V88, P879, DOI 18868 10.1037/0021-9101.88.5.879 18869 ROBERTS JA, 2006, MANAGE SCI, V52, P984, DOI 10.1287/mnsc.1060.0554 18870 RODRIGUEZ D, 2006, BUSINESSWEEK 0306, P68 18871 RYAN RM, 1989, J PERS SOC PSYCHOL, V57, P749 18872 RYAN RM, 2000, AM PSYCHOL, V55, P68 18873 RYAN RM, 2000, CONTEMP EDUC PSYCHOL, V25, P54 18874 RYAN RM, 2000, PSYCHOL AGING REVOLU, P145 18875 RYAN RM, 2000, PSYCHOL INQ, V11, P319 18876 RYAN RM, 2002, HDB SELF DETERMINATI, P3 18877 SCHWARZ A, 2007, J ASSOC INF SYST, V8, P230 18878 SELIGMAN MEP, 2005, AM PSYCHOL, V60, P410, DOI 18879 10.1037/0003-066X.60.5.410 18880 SKINNER BF, 1953, SCI HUMAN BEHAV 18881 STERNBERG RJ, 1999, REV GEN PSYCHOL, V3, P292 18882 TUCKER HH, 1973, BRIT MED J, V1, P10 18883 VALLERAND RJ, 1997, ADV EXP SOC PSYCHOL, V29, P271 18884 VANSTEENKISTE M, 2004, EUR J SOC PSYCHOL, V34, P345, DOI 18885 10.1002/ejsp.202 18886 VANSTEENKISTE M, 2006, EDUC PSYCHOL, V41, P19 18887 VENKATESH V, 2003, MIS QUART, V27, P425 18888 WALLIS C, 2005, TIME 0109, A2 18889 WARSHAW PR, 1980, J MARKETING RES, V17, P153 18890 NR 62 18891 TC 0 18892 PU M E SHARPE INC 18893 PI ARMONK 18894 PA 80 BUSINESS PARK DR, ARMONK, NY 10504 USA 18895 SN 0742-1222 18896 J9 J MANAGE INFORM SYST 18897 JI J. Manage. Inform. Syst. 18898 PD SUM 18899 PY 2008 18900 VL 25 18901 IS 1 18902 BP 267 18903 EP 299 18904 DI 10.2753/MIS0742-1222250110 18905 PG 33 18906 SC Computer Science, Information Systems; Information Science & Library 18907 Science; Management 18908 GA 335IF 18909 UT ISI:000258283300011 18910 ER 18911 18912 PT C 18913 AU Sanin, C 18914 Szczerbicki, E 18915 AF Sanin, Cesar 18916 Szczerbicki, Edward 18917 TI EXPERIENCE-BASED KNOWLEDGE REPRESENTATION: SOEKS 18918 SO CYBERNETICS AND SYSTEMS 18919 LA English 18920 DT Proceedings Paper 18921 AB When managers make decisions, they use previous, similar, or equal 18922 experiences to help themselves in a new decision-making situation. 18923 Thus, keeping record of previous decision events appears to be of the 18924 utmost importance as part of the decision making process. For us, every 18925 formal decision event has to be collected and stored as experienced 18926 knowledge, and any technology able to do this will allow us to improve 18927 the decision-making process by reducing decision time, as well as by 18928 avoiding duplication in the process. However, one of the most 18929 complicated issues about knowledge is its representation. Developing a 18930 knowledge structure that stores and administers experience from the 18931 day-to-day decision processes would improve decision-making quality and 18932 efficiency. We are proposing such a knowledge structure and have named 18933 it set of experience knowledge structure. A set of experience knowledge 18934 structure (SOEKS) is a combination of organized information obtained 18935 from a formal decision event. Fully applied, the set of experience 18936 knowledge structure would advance the notion of administering knowledge 18937 in the current decision-making environment. 18938 C1 [Sanin, Cesar] Univ Newcastle, Fac Engn & Built Environm, Newcastle, NSW 2308, Australia. 18939 [Szczerbicki, Edward] Gdansk Univ Technol, PL-80952 Gdansk, Poland. 18940 RP Sanin, C, Univ Newcastle, Fac Engn & Built Environm, Univ Dr, 18941 Newcastle, NSW 2308, Australia. 18942 EM Cesar.Sanin@newcastle.edu.au 18943 CR AWAD E, 2004, KNOWLEDGE MANAGEMENT 18944 CLELAND DI, 1985, PROJECT MANAGEMENT D 18945 COAKES E, 2003, KNOWLEDGE MANAGEMENT 18946 DAVIS R, 1993, AI MAG, V14, P17 18947 DEVEAU D, 2002, COMPUTING CANADA, V28, P14 18948 DRUCKER P, 1995, POST CAPITALIST EXEC 18949 FERRUCCI D, 2004, IBM SYST J, V43, P455 18950 GERWIN D, 1978, ACAD MANAGEMENT OCT, P762 18951 GOLDRATT EM, 1986, GOAL 18952 LEVESQUE HJ, 1986, ANNU REV COMPUT SCI, V1, P255 18953 LLOYD JW, 2003, LOGIC LEARNING LEARN 18954 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 18955 MATURANA H, 1980, AUTPOIESIS COGNITION 18956 MILLER KR, 2002, BIOLOGY 18957 MINSKY M, 1974, 306 MIT AI LAB 18958 NILSSON NJ, 1991, ARTIF INTELL, V47, P31 18959 NOBLE D, 1998, P FUSION 98 1 INT C, P478 18960 NONAKA I, 1995, KNOWLEDGE CREATING C 18961 ORASANU J, 1993, DECISION MAKING ACTI, P3 18962 POMEROL JC, 2003, DECISION MAKING SUPP, P40 18963 RYU W, 2004, DNA COMPUTING PRIMER 18964 SANIN C, 2004, KNOWLEDGE MANAGEMENT, P79 18965 SHAW MLG, 1992, NEW PSYCHOL, P23 18966 SOWA JF, 2008, PREFACE KNOWLEDGE RE 18967 SZCZERBICKI E, 2004, INFORM MANAGEMENT MO 18968 WAY EC, 1991, KNOWLEDGE REPRESENTA 18969 NR 26 18970 TC 0 18971 PU TAYLOR & FRANCIS INC 18972 PI PHILADELPHIA 18973 PA 325 CHESTNUT ST, SUITE 800, PHILADELPHIA, PA 19106 USA 18974 SN 0196-9722 18975 J9 CYBERN SYST 18976 JI Cybern. Syst. 18977 PY 2009 18978 VL 40 18979 IS 2 18980 BP 99 18981 EP 122 18982 DI 10.1080/01969720802633149 18983 PG 24 18984 SC Computer Science, Cybernetics 18985 GA 404ID 18986 UT ISI:000263144100004 18987 ER 18988 18989 PT J 18990 AU Wang, YM 18991 Wang, YS 18992 AF Wang, Yu-Min 18993 Wang, Yi-Shun 18994 TI Examining the dimensionality and measurement of user-perceived 18995 knowledge and information quality in the KMS context 18996 SO JOURNAL OF INFORMATION SCIENCE 18997 LA English 18998 DT Article 18999 DE information quality; knowledge management systems; user-perceived 19000 knowledge 19001 ID MANAGEMENT-SYSTEMS; MCLEAN MODEL; INITIAL TEST; SATISFACTION; SUCCESS; 19002 PERFORMANCE; VALIDATION; VALIDITY; CREATION; CLIMATE 19003 AB While several knowledge management systems' (KMS) success measures have 19004 been developed in previous studies, most of them focus on the 19005 measurement of knowledge use and performance of KMS. Little research 19006 has been conducted to develop specific instruments for measuring KMS 19007 success from the perspective of KMS knowledge production. Thus, the 19008 objective of this study was to develop an instrument for measuring 19009 user-perceived knowledge and information quality (KIQ) of KMS from the 19010 side of knowledge production. In this study, the characteristics of KMS 19011 were firstly analysed, and previous instruments for measuring 19012 information quality and KMS success then reviewed. Finally, an 19013 instrument for measuring the construct of KIQ in the KMS context was 19014 developed and validated in terms of its psychometric properties. The 19015 proposed instrument will be of value to researchers and practitioners 19016 interested in designing, implementing, researching, and managing KMS. 19017 C1 [Wang, Yu-Min] Natl Chi Nan Univ, Dept Informat Management, Puli, Nantou Hsien, Taiwan. 19018 RP Wang, YM, Natl Chi Nan Univ, Dept Informat Management, 1 Univ Rd, Puli, 19019 Nantou Hsien, Taiwan. 19020 EM ymwang@ncnu.edu.tw 19021 FU National Science Council (NSC) of Taiwan [NSC94-2416-H-260-024] 19022 FX This research was substantially supported by the National Science 19023 Council (NSC) of Taiwan under grant number NSC94-2416-H-260-024. 19024 CR ALAVI M, 1999, COMMUNICATIONS AIS, V1, P2 19025 ALAVI M, 2001, MIS QUART, V25, P107 19026 ALMASHARI M, 2002, J COMPUT INFORM SYST, V42, P74 19027 BABCOCK P, 2004, HR MAGAZINE, V49, P46 19028 BAILEY J, 1983, MANAGE SCI, V25, P530 19029 BOCK GW, 2005, MIS QUART, V29, P87 19030 CAMPBELL DT, 1959, PSYCHOL BULL, V56, P81 19031 CHEN MY, 2006, J INF SCI, V32, P17, DOI 10.1177/0165551506059220 19032 CHOU SW, 2004, J INFORM SCI, V30, P146, DOI 10.1177/0165551504042804 19033 CHOU SW, 2004, J INFORM SCI, V30, P205, DOI 10.1177/0165551504042803 19034 CHOU TC, 2005, J INF SCI, V31, P283, DOI 10.1177/0165551505054171 19035 CHURCHILL GA, 1979, J MARKETING RES, V16, P64 19036 CLAY PF, 2005, P 38 ANN HAW INT C S 19037 CREULLO MJ, 1980, J SYST MANAGE, V31, P10 19038 DAVENPORT PTH, 1998, WORKING KNOWLEDGE 19039 DAVIS GB, 1985, MANAGEMENT INFORM SY 19040 DELMONTE AJ, 2004, J KNOWLEDGE MANAGEME, V5 19041 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 19042 DELONE WH, 2003, J MANAGE INFORM SYST, V19, P9 19043 DOLL WJ, 1988, MIS QUART, V12, P259 19044 GALLETTA DF, 1989, DECISION SCI, V20, P419 19045 GRAY PH, 2000, J STRATEGIC INF SYST, V9, P175 19046 HOLSAPPLE CW, 2000, J STRATEGIC INF SYST, V9, P235 19047 HOLSAPPLE PCW, 2003, HDB KNOWLEDGE MANAGE, V1, P165 19048 HOUSEL T, 2001, MEASURING MANAGING K 19049 HSU IC, 2008, J GLOB INF MANAG, V16, P45 19050 HUNG YC, 2005, IND MANAGE DATA SYST, V105, P164, DOI 19051 10.1109/02635570510583307 19052 JENNEX ME, 2003, HDB KNOWLEDGE MANAGE, V1, P205 19053 KULKARNI UR, 2006, J MANAGE INFORM SYST, V23, P309, DOI 19054 10.2753/MIS0742-1222230311 19055 LAWSHE CH, 1975, PERS PSYCHOL, V28, P563 19056 MALHOTRA Y, 2003, INFORM RESOURCES MAN, V16, P1 19057 MCGILL T, 2003, INFORMATION RESOURCE, V16, P24 19058 MYERS BL, 1997, INFORMATION RESOURCE, V10, P6 19059 ONG CS, 2007, COMPUT HUM BEHAV, V23, P1329 19060 RAI A, 2002, INFORM SYST RES, V13, P50 19061 RAINER RK, 1995, J MANAGEMENT INFORMA, V12, P83 19062 SEDDON P, 1994, P 15 INT C INF SYST, P99 19063 SEDDON PB, 1997, INFORM SYST RES, V8, P240 19064 SETHI V, 1991, DECISION SCI, V22, P455 19065 SPIEGLER I, 2000, COMMUNICATIONS AIS, V3, P1 19066 WANG YS, 2003, INFORM MANAGE-AMSTER, V41, P75, DOI 19067 10.1016/S0378-7206(03)00028-4 19068 WASKO MM, 1999, P 5 AM C INF SYST 19 19069 NR 42 19070 TC 0 19071 PU SAGE PUBLICATIONS LTD 19072 PI LONDON 19073 PA 1 OLIVERS YARD, 55 CITY ROAD, LONDON EC1Y 1SP, ENGLAND 19074 SN 0165-5515 19075 J9 J INFORM SCI 19076 JI J. Inf. Sci. 19077 PD FEB 19078 PY 2009 19079 VL 35 19080 IS 1 19081 BP 94 19082 EP 109 19083 DI 10.1177/0165551508092260 19084 PG 16 19085 SC Computer Science, Information Systems; Information Science & Library 19086 Science 19087 GA 393KH 19088 UT ISI:000262371700006 19089 ER 19090 19091 PT J 19092 AU Huang, PS 19093 Shih, LH 19094 AF Huang, Po-Shin 19095 Shih, Li-Hsing 19096 TI Effective environmental management through environmental knowledge 19097 management 19098 SO INTERNATIONAL JOURNAL OF ENVIRONMENTAL SCIENCE AND TECHNOLOGY 19099 LA English 19100 DT Article 19101 DE Environmental knowledge circulation process; environmental performance; 19102 tacit knowledge; explicitl knowledge 19103 ID SUPPLY CHAIN MANAGEMENT; ELECTRONIC INDUSTRY; TACIT KNOWLEDGE; 19104 SUSTAINABILITY; PERFORMANCE 19105 AB Owing to the green revolution, environmental problems have now become 19106 some of the most important issues worldwide. Environmental knowledge 19107 management, which combines the strengths of environmental management 19108 and knowledge management, will become a popular tool for businesses in 19109 the near future. In this paper, through interviews of staff at 19110 different levels and in different departments of the business, i.e. 19111 managers and engineers and using the environmental knowledge 19112 circulation process, the authors evaluate the Success of environmental 19113 knowledge management when applied to China Steel Corporation in Taiwan. 19114 From the case study, the authors found that China Steel Corporation has 19115 applied the environmental knowledge circulation process for over thirty 19116 years. The company continually improves its environmental and financial 19117 performance through environmental knowledge creation, environmental 19118 knowledge accumulation, environmental knowledge sharing, environmental 19119 knowledge utilization and environmental knowledge internalization. 19120 Water pollution and air emissions have reduced year on year and total 19121 energy consumption has reduced by 20% from 1979 to 2006. On the other 19122 hand, China Steel Corporation also makes a profit and reduces cost 19123 through energy sold, by-products and recycling. Continuous improvement 19124 in environmental knowledge management has rendered China Steel 19125 Corporation in the most profitable steel company in Taiwan and the 19126 world's twenty fifth largest steel producing company in 2006. 19127 C1 [Huang, Po-Shin] Natl Cheng Kung Univ, Pingtung & Dept Resource Engn, Meiho Inst Technol, Tainan 701, Taiwan. 19128 [Shih, Li-Hsing] Natl Cheng Kung Univ, Dept Resource Engn, Tainan 701, Taiwan. 19129 RP Huang, PS, Natl Cheng Kung Univ, Pingtung & Dept Resource Engn, Meiho 19130 Inst Technol, 23 Pingguang Rd,1 Ta Hsuch Rd, Tainan 701, Taiwan. 19131 EM kevinhuang3145@yahoo.com.tw 19132 lhshih@mail.ncku.edu.tw 19133 FU Meiho Institute of Technology 19134 FX The authors would like to thank the China Steel Corporation for 19135 providing internal information. The authors especially wish to thank 19136 Kuo-Chung Liu, I-Yueh Chen, Wu Shun Tsai, Tony Chao, Chio-Po Chang, C. 19137 F. Lee and C. L. Wu for participating in the interviews and providing 19138 helpful assistance. The authors also especially wish to thank the 19139 financial support of Meiho Institute of Technology 19140 CR 2005, IND SAFETY HYGIENE N 19141 *IISI, 2006, TOP STEEL PROD INT I 19142 *IISI, 2007, WORLD STEEL FIG INT 19143 *WCED, 1987, OUR COMM FUT WORLD C 19144 ANDERSEN A, 1996, KNOWLEDGE MANAGEMENT 19145 BISHOP PL, 2000, POLLUTION PREVENTION 19146 BOIRAL O, 2002, LONG RANGE PLANN, V35, P291 19147 CHIEN MK, 2007, INT J ENVIRON SCI TE, V4, P383 19148 DESOUZA KC, 2003, EUROPEAN MANAGEMENT, V21, P62 19149 DIERICKX I, 1989, MANAGE SCI, V35, P1504 19150 DOUROJEANNI A, 1993, 452 CEPAL 19151 DRUCKER P, 1995, MANAGING TIME GREAT 19152 FINSTER M, 2001, J IND ECOL, V5, P107 19153 FORBES, 2003, WORLDS BEST BIG CO S 19154 FRICK J, 2004, PERS INDIV DIFFER, V37, P1597, DOI 19155 10.1016/j.paid.2004.02.015 19156 FRYXELL GE, 2003, J BUS ETHICS, V46, P45 19157 GETZNER M, 1999, INT J TECHNOL MANAGE, V17, P522 19158 GOODLAND R, 1995, ANNU REV ECOL SYST, V26, P1 19159 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 19160 HEDLUND G, 1993, IMPLEMENTING STRATEG, P117 19161 HOWELLS J, 1996, TECHNOL ANAL STRATEG, V8, P91 19162 HSU CW, 2008, INT J ENVIRON SCI TE, V5, P205 19163 INKPEN AC, 1996, CALIF MANAGE REV, V39, P123 19164 JOHANNESSEN JA, 2003, INT J INFORM MANAGE, V23, P277, DOI 19165 10.1016/S0268-4012(03)00050-1 19166 LEE KC, 2005, INFORM MANAGE-AMSTER, V42, P469, DOI 19167 10.1016/j.im.2004.02.003 19168 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 19169 MANGUN D, 2001, THESIS U ILLINOIS UR 19170 MILLIMAN J, 1995, GREENER MANAGEMENT I, V10, P34 19171 NONAKA I, 1991, HARVARD BUS REV, V69, P96 19172 NONAKA I, 1994, INT BUSINESS REV, V3, P337 19173 NONAKA I, 1996, INT J TECHNOL MANAGE, V11, P833 19174 NOURI J, 2008, INT J ENVIRON SCI TE, V5, P43 19175 OLEARY DE, 1998, COMPUTER, V31, P54 19176 PAYNE M, 2001, CHINA STEEL CORPORAT 19177 PETAK WJ, 1980, ENVIRON MANAGE, V4, P287 19178 PRAHALAD CK, 1990, HARVARD BUS REV, V68, P79 19179 QUINN JB, 1996, HARVARD BUS REV, V74, P71 19180 SANCHEZ R, 2001, PRODUCT PROCESS KNOW 19181 SARVARY M, 1999, CALIF MANAGE REV, V41, P95 19182 SHRIVASTAVA P, 1995, ACAD MANAGE REV, V20, P936 19183 SMITH RL, 1982, J ENVIRON MANAGE, V14, P229 19184 SWAN J, 2000, P 33 HAW INT C SYST 19185 TATSUKI S, 2006, RESOUR MANAGE, V11, P97 19186 TOFFLER A, 1990, POWER SHIFT KNOWLEDG 19187 WAGNER M, 2005, ECO EFFICIEN IND SCI, V18, P105 19188 WERNICK IK, 2003, J IND ECOL, V6, P7 19189 NR 46 19190 TC 0 19191 PU CTR ENVIRONMENT & ENERGY RESEARCH & STUDIES 19192 PI TEHRAN 19193 PA IAU, GRADUATE SCH ENVIRONMENT & ENERGY, SCIENCE & RESEARCH CAMPUS, PO 19194 BOX 14515-775, TEHRAN, 00000, IRAN 19195 SN 1735-1472 19196 J9 INT J ENVIRON SCI TECHNOL 19197 JI Int. J. Environ. Sci. Technol. 19198 PD WIN 19199 PY 2009 19200 VL 6 19201 IS 1 19202 BP 35 19203 EP 50 19204 PG 16 19205 SC Environmental Sciences 19206 GA 389MJ 19207 UT ISI:000262096900004 19208 ER 19209 19210 PT J 19211 AU Vandaie, R 19212 AF Vandaie, Ramin 19213 TI The role of organizational knowledge management in successful ERP 19214 implementation projects 19215 SO KNOWLEDGE-BASED SYSTEMS 19216 LA English 19217 DT Article 19218 DE Enterprise system implementation; Organizational knowledge management; 19219 Process-based knowledge; Tacit knowledge 19220 ID ENTERPRISE SYSTEMS; PERSPECTIVE 19221 AB Special attention to critical Success factors in the implementation of 19222 Enterprise Resource Planning systems is evident from the bulk of 19223 literature on this issue. In order to implement these systems that are 19224 aimed at improving the sharing of enterprise-wide information and 19225 knowledge, organizations Must have the capability of effective 19226 knowledge sharing to start with. Based on a review of the literature on 19227 the knowledge management in enterprise system implementation projects, 19228 this paper identifies two major areas of concern regarding the 19229 management of knowledge in this specific type of projects: managing 19230 tacit knowledge, and issues regarding the process-based nature of 19231 organizational knowledge viewed through the lens of organizational 19232 memory. The more capable an organization is in handling these issues, 19233 the more likely it is that the implementation will result in 19234 competitive advantage for the organization. The competitive advantage 19235 arises from the organization's capabilities in internalizing and 19236 integrating the adopted processes with the existing knowledge paradigms 19237 and harmonizing the new system and the organizational culture towards 19238 getting the most out of the implementation effort. (C) 2008 Elsevier 19239 B.V. All rights reserved. 19240 C1 McMaster Univ, DeGroote Sch Business, Hamilton, ON L8S 4M2, Canada. 19241 RP Vandaie, R, McMaster Univ, DeGroote Sch Business, Hamilton, ON L8S 4M2, 19242 Canada. 19243 EM vandair@mcmaster.ca 19244 CR ALAVI M, 2001, MIS QUART, V25, P107 19245 BASKERVILLE R, 2000, P 21 ICIS C 19246 BEER M, 2000, HARVARD BUS REV, V78, P133 19247 EARL M, 2001, J MANAGE INFORM SYST, V18, P215 19248 ELLIMAN T, 2005, J ENTERPRISE INFORM, V18 19249 GRIFFITH TL, 2003, MIS QUART, V27, P265 19250 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 19251 HOLLAND C, 2001, ADV INFORM SYSTEMS, V32 19252 HUANG J, 2001, P 9 ECIS C 19253 JONES M, 2004, J ORG END USER COMPU, V16 19254 JONES MC, 2005, INFORM RESOURCES MAN, V18, P1 19255 JONES MC, 2006, DECIS SUPPORT SYST, V41, P411, DOI 19256 10.1016/j.dss.2004.06.017 19257 KALLINIKOS J, 2004, INFORM TECHNOLOGY PE, V17 19258 KWANGTAT A, 1997, P 18 INT C INF SYST 19259 LEE J, 2003, COMMUN ACM, V46, P54 19260 LEE Z, 2000, J INFORM TECHNOL, V15, P281 19261 MALHOTRA Y, 2005, J KNOWLEDGE MANAGEME, V9, P7 19262 MARKUS ML, 2000, COMMUN ACM, V43, P42 19263 NEWELL S, 2001, P 7 AMCIS 19264 NEWELL S, 2003, INFORM ORG, V13 19265 NONAKA I, 1995, KNOWLEDGE CREATING C 19266 OLARRY D, 2002, INT J ACCOUNTING INF, V3 19267 ROBEY D, 2002, J MANAGE INFORM SYST, V19, P17 19268 SCHULTZE U, 2002, MIS QUART, V26, P213 19269 SCOTT JE, 2002, COMMUN ACM, V45, P74 19270 SCOTT JE, 2005, INFORM SYST MANAGE, V22, P67 19271 SOH C, 2000, COMMUN ACM, V43, P47 19272 STENMARK D, 2000, J MANAGE INFORM SYST, V17, P9 19273 STIJIN E, 2001, BUSINESS PROCESS MAN, V7 19274 SUMNER M, 2000, J INFORM TECHNOL, V15, P317 19275 SUSSMAN SW, 2003, INFORM SYST RES, V14, P47 19276 WEILL P, 2002, DONT JUST LEAD GOVT 19277 WILLCOCKS L, 2000, COMMUN ACM, V43, P32 19278 WORLEY J, 2005, COMPUTERS IND, V56 19279 NR 34 19280 TC 0 19281 PU ELSEVIER SCIENCE BV 19282 PI AMSTERDAM 19283 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 19284 SN 0950-7051 19285 J9 KNOWL-BASED SYST 19286 JI Knowledge-Based Syst. 19287 PD DEC 19288 PY 2008 19289 VL 21 19290 IS 8 19291 BP 920 19292 EP 926 19293 DI 10.1016/j.knosys.2008.04.001 19294 PG 7 19295 SC Computer Science, Artificial Intelligence 19296 GA 384HQ 19297 UT ISI:000261736300023 19298 ER 19299 19300 PT J 19301 AU Pries-Heje, J 19302 Baskerville, R 19303 AF Pries-Heje, Jan 19304 Baskerville, Richard 19305 TI THE DESIGN THEORY NEXUS 19306 SO MIS QUARTERLY 19307 LA English 19308 DT Review 19309 DE Design research; design science research; multiple criteria decision 19310 making; organizational change; participative development; science of 19311 design; user involvement; wicked problems 19312 ID USER INVOLVEMENT; INFORMATION-SYSTEMS; DECISION-MAKING; SUCCESS; FIT; 19313 TECHNOLOGY; MANAGEMENT; SUPPORT; SCIENCE; MODEL 19314 AB Managers frequently face ill-structured of "wicked" problems. Such 19315 problems are characterized by a large degree of uncertainty with 19316 respect to how the problem should be approached and how to establish 19317 and evaluate the set of alternative solutions. A design theory nexus is 19318 a set of constructs and methods that enable the construction of models 19319 that connect numerous design theories with alternative solutions. It 19320 thereby offers a unique problem-solving approach that is particularly 19321 useful for addressing ill-structured or wicked problems. For each 19322 alternative solution in a design theory nexus one or more unique 19323 criteria are established to formulate a specific design theory. We 19324 develop a general method for constructing a design theory nexus and 19325 illustrate its utility using two field studies. One develops and 19326 applies an organizational change nexus. The other develops and applies 19327 a user involvement nexus. Each is a specific instantiation of the 19328 general design theory nexus constructs. Using these illustrations, we 19329 provide examples of how to evaluate such instantiations. We then 19330 discuss our findings as well as the validity of our approach. We 19331 conclude that the design theory nexus provides a viable 19332 conceptualization that enables the construction of effective 19333 problem-solving artifacts. 19334 C1 [Pries-Heje, Jan] Roskilde Univ Ctr, Roskilde, Denmark. 19335 [Baskerville, Richard] Georgia State Univ, Atlanta, GA 30303 USA. 19336 RP Pries-Heje, J, Roskilde Univ Ctr, Roskilde, Denmark. 19337 EM janph@ruc.dk 19338 baskerville@acm.org 19339 CR *OED, 1989, OXF ENGL DICT 19340 AGERFALK PJ, 2006, EUR J INFORM SYST, V15, P4, DOI 19341 10.1057/palgrave.ejis.3000607 19342 ANDERSEN CV, 2001, IMPROVING SOFTWARE O, P83 19343 APPLEGATE L, 1999, CORPORATE INFORM SYS 19344 BARKI H, 1989, MIS Q, V13, P55 19345 BARKI H, 1994, MIS QUART, V18, P59 19346 BARLEY SR, 1990, ADMIN SCI QUART, V35, P61 19347 BAROUDI JJ, 1986, COMMUN ACM, V29, P232 19348 BASHEIN BJ, 1994, INFORM SYST MANAGE, V11, P7 19349 BASKERVILLE R, 2001, REALIGNING RES PRACT, P12 19350 BAUMOEL U, 2005, EUR AC MAN 5 ANN C R 19351 BEER M, 2000, BREAKING CODE CHANGE 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V26, P179 19416 MINTZBERG H, 1983, STRUCTURE FIVES DESI 19417 MINTZBERG H, 2002, STRATEGY SAFARI GUID 19418 MITROFF II, 1980, STRATEGIC MANAGEMENT, V1, P331 19419 MUNIFORD E, 1983, DESIGNING HUMAN SYST 19420 NEWMAN M, 1990, INFORMATION SYSTEMS, V1, P89 19421 NICHOLAS JM, 1985, J SYST MANAGE, V36, P23 19422 NOYES JM, 1996, BEHAV INFORM TECHNOL, V15, P67 19423 NUSEIBEH B, 1996, INFORM SOFTWARE TECH, V38, P267 19424 OAKLAND JS, 2003, TQM TEXT CASES 19425 ODELL JJ, 1996, METHOD ENG PRINCIPLE, P1 19426 OINASKUKKONEN H, 1996, METHOD ENG PRINCIPLE, P87 19427 ORLIKOWSKI WJ, 1993, MIS QUART, V17, P309 19428 ORLIKOWSKI WJ, 2001, INFORM SYST RES, V12, P121 19429 PANDE PS, 2000, WHAT IS 6 SIGMA 19430 RITTEL HWJ, 1973, POLICY SCI, V4, P155 19431 ROBEY D, 1982, MANAGE SCI, V28, P73 19432 ROGERS EM, 2003, DIFFUSION INNOVATION 19433 ROLLAND C, 1996, METHOD ENG PRINCIPLE, P191 19434 ROSSI M, 2004, KINFORM SYSTEMS, P356 19435 SAATY TL, 1987, EUR J OPER RES, V32, P107 19436 SAATY TL, 1988, ANAL HIERARCHY 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10.1016/j.ins.2006.07.025 19458 WEILL P, 1989, J MANAGEMENT INFORMA, V6, P59 19459 WILLCOCKS L, 1997, MANAGING IT STRATEGI 19460 WILSON S, 1997, CHI 97 19461 WOODS DD, 1987, INT J MAN MACH STUD, V26, P257 19462 WOODS DD, 1988, TASKS ERRORS MENTAL, P128 19463 XU XL, 2006, EUR J OPER RES, V174, P1914 19464 ZIGURS I, 1998, MIS QUART, V22, P313 19465 ZIGURS I, 1999, DATABASE, V30, P34 19466 NR 120 19467 TC 0 19468 PU SOC INFORM MANAGE-MIS RES CENT 19469 PI MINNEAPOLIS 19470 PA UNIV MINNESOTA-SCH MANAGEMENT 271 19TH AVE SOUTH, MINNEAPOLIS, MN 55455 19471 USA 19472 SN 0276-7783 19473 J9 MIS QUART 19474 JI MIS Q. 19475 PD DEC 19476 PY 2008 19477 VL 32 19478 IS 4 19479 BP 731 19480 EP 755 19481 PG 25 19482 SC Computer Science, Information Systems; Information Science & Library 19483 Science; Management 19484 GA 378ZA 19485 UT ISI:000261362500006 19486 ER 19487 19488 PT J 19489 AU Beverakis, G 19490 Dick, GN 19491 Cecez-Kecmanovic, D 19492 AF Beverakis, Georgia 19493 Dick, Geoffrey N. 19494 Cecez-Kecmanovic, Dubravka 19495 TI Taking Information Systems Business Process Outsourcing Offshore: The 19496 Conflict of Competition and Risk 19497 SO JOURNAL OF GLOBAL INFORMATION MANAGEMENT 19498 LA English 19499 DT Article 19500 DE business process outsourcing; grounded theory; offshoring; outsourcing 19501 AB As Business Process Outsourcing (BPO) moves offshore and now includes 19502 Information Systems ( IS) Processes, there is a need to consider a 19503 combination of the two. This article explores the factors that a 19504 multinational organisation considered when it "offshored" its IS 19505 business processes to lower-cost destinations. It focuses on 19506 determining the driving factors and challenges faced during the 19507 offshore sourcing project. A single, in-depth interpretive case study 19508 approach was used to explore this research topic. The results of this 19509 study show that the organisation under investigation was primarily 19510 driven to offshore its IS business processes in order to become more 19511 competitive in the marketplace. This was assisted by the organisation 19512 reducing its operational costs, and establishing a global presence in 19513 many lower-cost locations offshore. A model was developed, which 19514 illustrates the interrelationships that exist between these concepts. 19515 C1 [Dick, Geoffrey N.] Univ New S Wales, Undergrad Programmes, Australian Sch Business, Sydney, NSW 2052, Australia. 19516 RP Beverakis, G, Procter & Gamble Customer Business Dev Dept, Sydney, NSW, 19517 Australia. 19518 CR AGARWAL V, 2003, MCKINSEY Q, V4 19519 APTE UM, 1997, J INFORM TECHNOL, V12, P289 19520 ARON R, 2005, HARVARD BUS REV, P135 19521 AUBERT BA, 2004, INFORM MANAGE-AMSTER, V41, P921, DOI 19522 10.1016/j.im.2003.09.001 19523 BABBIE E, 2004, PRACTICE SOCIAL RES 19524 BENBASAT I, 1987, MIS QUART, V11, P369 19525 BHIDE D, 2005, TECHNOLOGY OFFSHORE, P37 19526 BLAIKIE N, 2005, DESIGNING SOCIAL RES 19527 CARMEL E, 2002, MIS Q EXECUTIVE, V1, P65 19528 CHARMAZ K, 2000, HDB QUALITATIVE RES, P509 19529 COSTA C, 2001, INFORM TECHNOLOGY AU 19530 DAVISON D, 2005, TOP 10 RISKS OFFSHOR 19531 DEVATA AC, 2005, TECHNOLOGY OFFSHORE, P97 19532 DIBBERN J, 2004, DATA BASE ADV INF SY, V35, P6 19533 EARL MJ, 1996, SLOAN MANAGE REV, V37, P26 19534 GLASER BG, 1968, DISCOVERY GROUNDED T 19535 GOPAL A, 2002, COMMUN ACM, V45, P193 19536 GROVER V, 1996, J MANAGEMENT INFORMA, V12, P89 19537 GUPTA UG, 1999, INFORMATION STRATEGY, V15, P21 19538 HARRIS A, 1998, IND MARKET MANAG, V27, P373 19539 HERBSLEB JD, 2001, IEEE SOFTWARE, V18, P16 19540 HIRSCHHEIM R, 2004, INDIAN J EC BUSI DEC, P1 19541 JURISON J, 1995, J INFORM TECHNOL, V10, P239 19542 KERN T, 2002, CALIF MANAGE REV, V44, P47 19543 KING WR, 2000, INFORM MANAGE, V37, P323 19544 KLEIM R, 2004, INFORM SYSTEMS M SUM, P22 19545 KLEIN HK, 1999, MIS QUART, V23, P67 19546 KRISHNA S, 2004, COMMUN ACM, V47, P62 19547 LACITY MC, 1993, INFORM SYSTEMS OUTSO 19548 LACITY MC, 1993, SLOAN MANAGE REV, V35, P73 19549 LACITY MC, 1996, SLOAN MANAGE REV, V37, P13 19550 MARTINSONS MG, 1993, LONG RANGE PLANN, V26, P18 19551 MCLELLAN K, 1995, J INFORM TECHNOL, V10, P299 19552 NEUMAN WL, 2006, SOCIAL RES METHODS Q 19553 PFANNENSTEIN LL, 2004, INFORM SYSTEMS M FAL, P72 19554 QUELIN B, 2003, EUROPEAN MANAGEMENT, V21, P647 19555 ROY V, 2002, DATABASE ADV INFORM, V33, P29 19556 SABHERWAL R, 1999, COMMUN ACM, V42, P80 19557 SOBOL MG, 1995, J INFORM TECHNOL, V10, P269 19558 STRAUSS A, 1998, BASICS QUALITATIVE R 19559 TAFTI MHA, 2005, IND MANAGE DATA SYST, V105, P549, DOI 19560 10.1108/02635570510599940 19561 TAS J, 2004, COMMUN ACM, V47, P50 19562 WALSHAM G, 1995, INFORM SYST RES, V6, P376 19563 WHINSTON A, 2004, OFFSHORING STAT DOLL 19564 WILLCOCKS LP, 2004, INFO SYSTEMS MAN SUM, P7 19565 WILSON R, 2003, ELECT ENG TIMES, V1289 19566 YIN RK, 2003, CASE STUDY RES DESIG 19567 NR 47 19568 TC 0 19569 PU IGI PUBL 19570 PI HERSHEY 19571 PA 701 E CHOCOLATE AVE, STE 200, HERSHEY, PA 17033-1240 USA 19572 SN 1062-7375 19573 J9 J GLOB INF MANAG 19574 JI J. Glob. Inf. Manag. 19575 PY 2009 19576 VL 17 19577 IS 1 19578 BP 32 19579 EP 48 19580 PG 17 19581 SC Information Science & Library Science 19582 GA 380MG 19583 UT ISI:000261469200002 19584 ER 19585 19586 PT J 19587 AU Norzaidi, MD 19588 Chong, SC 19589 Salwani, MI 19590 Rafidah, K 19591 AF Norzaidi, Mohd Daud 19592 Chong, Siong Choy 19593 Salwani, Mohamed Intan 19594 Rafidah, Kamarudin 19595 TI A STUDY OF INTRANET USAGE AND RESISTANCE IN MALAYSIA'S PORT INDUSTRY 19596 SO JOURNAL OF COMPUTER INFORMATION SYSTEMS 19597 LA English 19598 DT Article 19599 DE Perceived usefulness; Usage; User resistance; Performance; Middle 19600 managers; Port industry; Malaysia 19601 ID TASK-TECHNOLOGY FIT; INFORMATION-TECHNOLOGY; ACCEPTANCE MODEL; USER 19602 EVALUATIONS; PERCEIVED EASE; IMPLEMENTATION; SATISFACTION; SUCCESS; 19603 PARTICIPATION; EXPLANATION 19604 AB This paper examines the impact of user resistance on Intranet usage and 19605 its influence on the performance of port middle managers in an 19606 organizational context. Based on the literature review, a comprehensive 19607 research framework was developed on the relationship between perceived 19608 usefulness and usage as well as between perceived usefulness and user 19609 resistance. It also depicts the relationship between usage and 19610 performance its well as user resistance and performance. The current 19611 study also examines the cause and effect of usage and user resistance 19612 under mandatory and voluntary usage. A total of 357 middle managers 19613 from various organizations in the Malaysian port industry were sampled. 19614 The structural equation modeling (SEM) results indicate that usage 19615 significantly explains the variance on performance of managers. 19616 Perceived usefulness has relationships with usage and but not with user 19617 resistance. However, usage does not predict user resistance, and 19618 vice-versa. Practical implications are suggested at the end of the 19619 paper. 19620 C1 [Norzaidi, Mohd Daud; Rafidah, Kamarudin] Univ Teknol MARA, Segamat 85009, Malaysia. 19621 [Chong, Siong Choy] Putra Int Coll, Melaka 75450, Malaysia. 19622 [Salwani, Mohamed Intan] Univ Teknol MARA, Segamat 85006, Malaysia. 19623 RP Norzaidi, MD, Univ Teknol MARA, Segamat 85009, Malaysia. 19624 CR BAINES A, 1996, WORK STUDY, V45, P5 19625 BARBERA J, 1996, ONLINE INFORM 96 P, P187 19626 BARNETT T, 2007, J COMPUTER INFORM SY, V47, P76 19627 BROWNE MW, 1993, TESTING STRUCTURAL E 19628 BUKHARI RH, 2005, J ENTERPRISE INFORM, V18, P211 19629 CHONG SC, 2005, J KNOWLEDGE MANAGEME, P6 19630 CUMMING M, 2001, ASLIB PROC, V53, P32 19631 DAMBRA J, 2004, J AM SOC INF SCI TEC, V55, P731, DOI 10.1002/asi.20017 19632 DAN V, 2002, COMPUTERWORLD, V36, P22 19633 DAVIDSON RS, 1985, J ORGAN BEHAV MANAGE, V6, P37 19634 DAVIS FD, 1989, MANAGE SCI, V35, P982 19635 DAVIS FD, 1989, MIS QUART, V13, P319 19636 DELONE WH, 1988, MIS Q, V12, P51 19637 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P60 19638 DEWAN NA, 2004, BEHAV HLTH MANAGEMEN, V24, P28 19639 DISHAW MT, 1998, J SOFTW MAINT-RES PR, V10, P151 19640 DISHAW MT, 1999, INFORM MANAGE, V36, P9 19641 DOLL WJ, 1988, MIS QUART, V12, P259 19642 DRENNAN J, 1999, ASLIB PROC, V51, P269 19643 DUANE A, 2003, INFORM SYST J, V13, P133 19644 FIOANA FHN, 2006, J COMPUTER INFORM SY, V46, P99 19645 FISHER W, 1999, IEEE CANADIAN REV, P14 19646 GEBAUER J, 2004, INT J ELECTRON COMM, V8, P19 19647 GOODHUE DL, 1995, MANAGE SCI, V41, P1827 19648 GOODHUE DL, 1995, MIS QUART, V19, P213 19649 GOODHUE DL, 1998, DECISION SCI, V29, P105 19650 GOODHUE DL, 2000, INFORM MANAGE, V38, P87 19651 HAIR JF, 1998, MULTIVARIATE DATA AN 19652 HARTWICK J, 1994, MANAGE SCI, V40, P440 19653 HAUSER R, 2006, J COMPUT INFORM SYST, V47, P15 19654 HORTON RP, 2001, J INFORM TECHNOL, V16, P237 19655 HUSSEY J, 1997, BUSINESS RES PRACTIC 19656 IGBARIA M, 1990, OMEGA-INT J MANAGE S, V18, P637 19657 IOIMO RE, 2003, INT J POLICE SCI MAN, V5, P195 19658 JARVENPAA SL, 1991, MIS QUART, V15, P205 19659 JI TBW, 2006, J COMPUTER INFORM SY, V46, P127 19660 JOSHI K, 2005, J INF TECHNOL, V7, P6 19661 KLOOPING IM, 2004, INFORM TECHNOLOGY LE, V22, P35 19662 LAWRENCE M, 1993, MIS QUART, V17, P195 19663 LEE SM, 1995, J MANAGEMENT INFORMA, V12, P189 19664 LEGRIS P, 2003, INFORM MANAGE-AMSTER, V40, P191 19665 LEONARDBARTON D, 1988, MANAGE SCI, V34, P1252 19666 MALHOTRA Y, 1999, P 32 HAW INT C SYST, P1 19667 MARKUS ML, 1983, COMMUN ACM, V26, P430 19668 MARTINKO MJ, 1996, BEHAV INFORM TECHNOL, V15, P313 19669 MCCLOSKEY D, 2003, J COMPUT INFORM SYST, V44, P49 19670 MILES J, 2000, BRIT J MATH STAT P 1, V53, P141 19671 MILMAN Z, 1987, MANAGEMENT INFORMATI, V11, P479 19672 MOORE GC, 1992, EMPIRICAL EXAMINATIO 19673 NAVEED S, 1996, J MANAGEMENT INFORM, V13, P145 19674 NDUBISI NO, 2003, LOGISTIC INFORM MANA, V16, P440 19675 NEUMANN S, 1980, J SYST MANAGE, V31, P31 19676 NORZAIDI MD, 2006, 3 SEOUL INT INVENTIO 19677 NORZAIDI MD, 2007, IND MANAGEMENT DATA 19678 NORZAIDI MD, 2007, INFORM TECHNOLOGY IT 19679 NORZAIDI MD, 2007, INT J MANAG IN PRESS 19680 NUNNALLY JC, 1978, PSYCHOMETRIC THEORY 19681 PHELPS R, 1999, J INFORM TECHNOL, V14, P39 19682 ROBBINS SP, 1997, CONT MANAGEMENT 19683 ROSCOE JT, 1975, FUNDAMENTAL RES STAT 19684 SEDDON P, 1995, P 15 INT C INF SYST, P99 19685 SEGARS AH, 1993, MIS QUART, V17, P517 19686 SEKARAN U, 2003, RES METHODS BUSINESS 19687 SIAH HW, 2007, J COMPUTER INFORM SY, V47, P11 19688 STAPLES DS, 2004, J ORG END USER COMPU, V16, P17 19689 STRAUB D, 1998, ORGAN SCI, V9, P160 19690 TANG SM, 2000, J SYST SOFTWARE, V51, P157 19691 TEO TSH, 2001, INTERNET RES, V11, P125 19692 TU CH, 2002, INT J E LEARNING, V1, P34 19693 VENKATESH V, 2003, MIS QUART, V27, P425 19694 ZMUD RW, 1979, MANAGE SCI, V25, P966 19695 NR 71 19696 TC 0 19697 PU INT ASSOC COMPUTER INFO SYSTEM 19698 PI STILLWATER 19699 PA OKLAHOMA ST UNIV COLLEGE OF BUSINESS, STILLWATER, OK 74078 USA 19700 SN 0887-4417 19701 J9 J COMPUT INFORM SYST 19702 JI J. Comput. Inf. Syst. 19703 PD FAL 19704 PY 2008 19705 VL 49 19706 IS 1 19707 BP 37 19708 EP 47 19709 PG 11 19710 SC Computer Science, Information Systems 19711 GA 374KO 19712 UT ISI:000261042400006 19713 ER 19714 19715 PT J 19716 AU Nwagwu, W 19717 AF Nwagwu, Williams 19718 TI Levels of consciousness and awareness about evidence-based medicine 19719 among consultants in tertiary health care institutions in Nigeria 19720 SO HEALTH INFORMATION AND LIBRARIES JOURNAL 19721 LA English 19722 DT Article 19723 AB Evidence-based medicine (EBM) incorporates results of health care 19724 research when making decisions about the clinical care of individuals. 19725 Information and communication technologies now play significant roles 19726 in organizing available research results in EBM software suites. This 19727 study examines the level of consciousness and awareness about EBM of 19728 consultants in tertiary health institutions in Nigeria. 19729 A total of 100 consultants were randomly selected from 10 of the 29 19730 teaching hospitals in Nigeria and data were collected using a 19731 questionnaire and an interview schedule. From this data, 64 EBM 19732 awareness and utilization variables were identified and data on the 19733 dynamics of their inter-relationships were reported by 89 of the 19734 participants. 19735 Of the 89 respondents, less than half (47.19%) have knowledge about EBM 19736 that could be considered as high, while EBM knowledge is low for the 19737 remaining respondents (52.81%). Evidence Summaries appear to be a more 19738 popular tool among the respondents than the resources of Journals and 19739 Clinical Guidelines. 19740 Consultants in the teaching hospitals appeared not to have the high 19741 level of EBM consciousness and awareness that would be expected of 19742 them, although there is a consciousness that EBM will foster ease of 19743 access and promote equity in health care services. 19744 C1 Univ Ibadan, Africa Reg Ctr Informat Sci, Ibadan, Oyo State, Nigeria. 19745 RP Nwagwu, W, Univ Ibadan, Africa Reg Ctr Informat Sci, Ibadan, Oyo State, 19746 Nigeria. 19747 EM willieezi@yahoo.com 19748 CR AGBONLAHOR RO, 2005, THESIS U IBADAN NIGE 19749 DEVREEDE GJ, 1999, J MANAGEMENT INFORM, V3, P197 19750 FARR W, 1839, 1 ANN REPORT REGISTR 19751 GUPTA D, 2003, J EVAL CLIN PRACT, V9, P111 19752 GUYATT GH, 1991, ACP J CLUB, V114, A16 19753 HAFKIN N, 2001, DIGITAL TOOLS DEV 19754 JONATHAN JH, 2002, J COMPUTER MEDIATED, V7 19755 MALHOTRA Y, COMPUTERS HUMAN BEHA, V23, P1838 19756 MATHIESON K, 2001, DATA BASE ADV INF SY, V32, P86 19757 NWAGWU WE, 2005, P INT C INT FED INF 19758 SACKETT DL, 1996, BRIT MED J, V312, P71 19759 SLOVIC P, 1969, ACTA PSYCHOL, V81, P75 19760 WHITE B, 2004, FAM PRACT MANAG, V11, P51 19761 NR 13 19762 TC 0 19763 PU BLACKWELL PUBLISHING 19764 PI OXFORD 19765 PA 9600 GARSINGTON RD, OXFORD OX4 2DQ, OXON, ENGLAND 19766 SN 1471-1834 19767 J9 HEALTH INFO LIBR J 19768 JI Heatlth Info. Libr. J. 19769 PD DEC 19770 PY 2008 19771 VL 25 19772 IS 4 19773 BP 278 19774 EP 287 19775 DI 10.1111/j.1471-1842.2008.00768.x 19776 PG 10 19777 SC Information Science & Library Science 19778 GA 374RP 19779 UT ISI:000261061700005 19780 ER 19781 19782 PT J 19783 AU Ojiako, U 19784 Maguire, S 19785 AF Ojiako, Udechukwu 19786 Maguire, Stuart 19787 TI Success criteria for systems led transformation Managerial implications 19788 for global operations management 19789 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 19790 LA English 19791 DT Article 19792 DE Operations management; Organizational change; Information systems 19793 ID BUSINESS TRANSFORMATION; INFORMATION-TECHNOLOGY; UK TELECOMMUNICATIONS; 19794 NETWORK COMPETENCE; NEXT-GENERATION; BRITISH-TELECOM; BT; INNOVATION; 19795 SERVICES; ARCHITECTURE 19796 AB Purpose - Organisational transformation has been a major research theme 19797 over the last few decades. The main emphasis focuses on how successful 19798 organisations are using information systems and technology (IS/IT) to 19799 transform business operations. This paper aims to summarize and 19800 evaluate the key perspectives and concepts of change management. These 19801 perspectives and concepts are used to conduct an overview of the 19802 transformation of a major UK telecommunications company is using IS as 19803 a driver. 19804 Design/methodology/approach - This paper focuses on trying to 19805 understand the whole range of systems-related problems that may 19806 confront an organisation during the introduction of new operational 19807 systems as part of organisational change and transformation. The 19808 primary objective is to identify best practice. A case study focusing 19809 on a large organisation is the approach used to try and elicit learning. 19810 Findings - The view emerging from the case study is that there are 19811 generic problems that need to be addressed especially related to how 19812 system changes, processes and the customer are managed. Even with an 19813 increasing caseload of examples where large firms are unsuccessfully 19814 with major organisational transformations-companies are still willing 19815 to undergo this risky change process. 19816 Research limitations/implications - It is intended that this best 19817 practice framework will be used in other organisational environments. 19818 Originality/value - The paper contributes to widening studies on 19819 systems introduction as part of organisational change. 19820 C1 [Ojiako, Udechukwu] Northumbria Univ, Div Project Management, Newcastle Upon Tyne NE1 8ST, Tyne & Wear, England. 19821 [Maguire, Stuart] Univ Sheffield, Sch Management, Sheffield, S Yorkshire, England. 19822 RP Ojiako, U, Northumbria Univ, Div Project Management, Newcastle Upon 19823 Tyne NE1 8ST, Tyne & Wear, England. 19824 EM udechukwu.ojiako@unn.ac.uk 19825 CR *BT WHOL, 2005, CONSULT21 BRIEF APR 19826 *BT WHOL, 2006, CPE COMP EXP 19827 *BT WHOL, 2006, DEL BTS 21 CENT NETW 19828 *BT WHOL, 2006, NEWS21 CONSULT21 B 19829 *BT WHOL, 2006, REM BOARD 19830 *BT WHOL, 2007, ROUT MIGR CALLS 19831 *BT WHOL, 2007, SYST ROADM 19832 *HARR INT, 2005, BT SERV STRENGTHS GL 19833 *MCI, 2005, NEXT GEN NETW FURTH 19834 *OFCOM, 2005, OFCOM SCOP NGN IND B 19835 *OFCOM, 2007, COMM MARK 2007 19836 *OFCOM, 2007, TEL MARK DAT TABL Q1 19837 *RUF LEON, 2007, BT BRAND EV 19838 ATTARAN M, 2003, BUSINESS PROCESS MAN, V9, P440 19839 ATTARAN M, 2004, INFORM MANAGE-AMSTER, V41, P585, DOI 19840 10.1016/S0378-7206(03)00098-3 19841 AXELROD R, 2003, TERMS ENGAGEMENT CHA 19842 AYDIN M, 2005, J DATABASE MANAGE, V16, P20 19843 BEAL M, 2004, J COMMUN NETW-UK 4, V3, P4 19844 BEDDUS S, 2007, BT TECHNOL J, V25, P112 19845 BENNETT H, 2000, J MANAGERIAL PSYCHOL, V15, P126 19846 BODDY D, 2000, INT J PROJECT MANAGE, V18, P297 19847 BORSCH A, 2004, J EUR PUBLIC POLICY, V11, P593, DOI 19848 10.1080/1350176042000248043 19849 BRESNEN M, 2005, PROJECT MANAGEMENT J, V36, P27 19850 BROWN D, 2005, BT WHITEPAPERS INDEP 19851 CARY C, 2004, INT J MANAGEMENT ENT, V1, P164 19852 CASATI F, 2000, P 26 INT C VER LARG, P688 19853 CHAPPLE C, 2002, EUR UROL SUPPL, V1, P25 19854 CHOONG KN, 2007, BT TECHNOL J, V25, P219, DOI 10.1007/s10550-007-0047-z 19855 COLLINGRIDGE R, 2007, BT TECHNOL J, V25, P133 19856 CRAWFORD MJ, 2003, REPORT NHS SERVICE D 19857 DAMES MP, 2007, J COMMUN NETW-UK 2, V6, P25 19858 DE P, 1998, COMMUN ACM, V41, P90 19859 EBERT C, 2007, J SYST SOFTWARE, V80, P850 19860 ELLIS V, 2006, NEW TECH WORK EMPLOY, V21, P107 19861 ERAKOVIC L, 2006, INT J PUBLIC SECTOR, V19, P468 19862 FARRELL D, 2005, J MANAGE STUD, V42, P675 19863 FLORIO M, 2003, FISC STUD, V24, P197 19864 FRANCE WN, 2003, MAR TECHNOL SNAME N, V40, P1 19865 FURLEY N, 1997, BT TECHNOL J, V15, P13 19866 GADDIE S, 2003, J FACILITIES MANAGEM, V2, P177 19867 GOODSTEIN LD, 1998, ORGAN DYN, V27, P21 19868 GULLEDGE T, 2008, INT J MANAGEMENT ENT, V5, P265 19869 HAGE J, 2007, SOCIOECONOMIC REV, P1 19870 HAMILTON D, 1995, INFORM TECHNOLOGY CH, P89 19871 HARRISON F, 1997, BT TECHNOL J, V15, P29 19872 HARROP N, 2006, HLTH INFORM J, V12, P293 19873 HEROLD DM, 2008, J APPL PSYCHOL, V93, P346, DOI 19874 10.1037/0021-9010.93.2.346 19875 HOLLER R, 2006, MOBILE APPL DEV NATU 19876 JAHNS C, 2006, J PURCHASING SUPPLY, V12, P218 19877 JARRETT M, 2003, BUS STRATEGY REV, V14, P22 19878 KEEN P, 2006, P 39 ANN HAW INT C S, V8, B206 19879 KENDALL I, 2004, ESTABLISHING RIGHT I 19880 KURIAN T, 2006, ISAM P INT C AG MAN 19881 LAL D, 2004, EUROPEAN MANAGEMENT, V22, P99 19882 LEHRER M, 2000, NATL CAPITALISMS GLO 19883 LETTL C, 2007, J ENG TECHNOL MANAGE, V24, P53, DOI 19884 10.1016/j.jengtecman.2007.01.004 19885 LEVENBURG NM, 2006, INFORM SYST J, V16, P135 19886 LEVY B, 2005, BT TECHNOL J, V23, P48, DOI 10.1007/s10550-005-0106-2 19887 LINDORFF D, 2002, CIO INSIGHT 19888 LINDQUIST C, 2003, CIO MAGAZINE 19889 LOGAN M, 2004, BT WHITEPAPERS INDEP 19890 LUKAS CV, 2007, HEALTH CARE MANAGE R, V32, P309 19891 MAGUIRE S, 2000, INFORM MANAGEMENT CO, V8, P230 19892 MAGUIRE S, 2002, INFORM MANAGEMENT CO, V10, P126 19893 MAGUIRE S, 2007, HLTH INFORM J, V13, P283 19894 MALHOTRA Y, 2005, J KNOWLEDGE MANAGEME, V9, P7 19895 MCALLASTER CM, 2004, ORGAN DYN, V33, P318, DOI 19896 10.1016/j.orgdyn.2004.06.008 19897 MCKEOWN I, 2003, INT J INFORM MANAGE, V23, P3 19898 MILLAR W, 2006, BT TECHNOL J, V24, P11 19899 MIOZZO M, 2003, NEW TECH WORK EMPLOY, V18, P62 19900 MURRAY J, 2006, IT WEEK 0811 19901 MUZELLEC L, 2006, EUR J MARKETING, V40, P803 19902 NERUR S, 2007, COMMUN ACM, V50, P79 19903 NEWMAN KL, 2000, ACAD MANAGE REV, V25, P602 19904 OJIAKO GU, 2006, INFO J POLICY REGULA, V8, P79 19905 PARTINGTON D, 2000, GOWER HDB PROJECT MA, P33 19906 PELLEGRINELLI S, 1994, LONG RANGE PLANN, V27, P125 19907 PELLEGRINELLI S, 1997, INT J PROJECT MANAGE, V15, P141 19908 PELLEGRINELLI S, 2002, INT J PROJECT MANAGE, V20, P229 19909 PELLEGRINELLI S, 2006, INT J PROJECT MANAGE, V25, P41 19910 PHILIP G, 2004, EUROPEAN MANAGEMENT, V22, P624 19911 PHILPOTT M, 2002, J COMMUN NETW-UK 3, V1, P47 19912 PRAHALAD CK, 1999, SLOAN MANAGE REV, V40, P31 19913 PYZER S, 1997, BT TECHNOL J, V15, P22 19914 RAGSDALE J, 2004, TRENDS 2005 CUSTOMER 19915 RAMIREZ M, 2007, BRIT J IND RELAT, V45, P495 19916 REEVE M, 2001, J INST BRIT TELECO 2, V2, P8 19917 REEVE MH, 2005, BT TECHNOL J, V23, P11, DOI 10.1007/s10550-005-0103-5 19918 REYNOLDS P, 2005, CREATING RIGHT REGUL 19919 REYNOLDS P, 2005, UPGRADING NETWORKS C 19920 REYNOLDS P, 2007, J SYST SOFTWARE, V80, P285, DOI 19921 10.1016/j.jss.2006.04.036 19922 RHODES P, 1998, HLTH EXPECTATIONS, V1, P73 19923 RITTER T, 2002, J BUS IND MARK, V17, P119 19924 RITTER T, 2004, J BUS RES, V57, P548, DOI 10.1016/S0148-2963(02)00320-X 19925 ROBERTS P, 2007, INFOWORLD 0516 19926 ROUSE WB, 2005, SYSTEMS ENG, V8, P279 19927 SAKO M, 2006, OXFORD REV ECON POL, V22, P499, DOI 10.1093/oxrep/grj029 19928 TOFFLER A, 1970, FUTURE SHOCK 19929 WITTGREFFE J, 2006, BT TECHNOL J, V24, P93 19930 YIN R, 2003, APPL SOCIAL RES METH, V5 19931 NR 100 19932 TC 0 19933 PU EMERALD GROUP PUBLISHING LIMITED 19934 PI BINGLEY 19935 PA HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND 19936 SN 0263-5577 19937 J9 INDUSTRIAL MANAGE DATA SYST 19938 JI Ind. Manage. Data Syst. 19939 PY 2008 19940 VL 108 19941 IS 7 19942 BP 887 19943 EP 908 19944 DI 10.1108/02635570810897982 19945 PG 22 19946 SC Computer Science, Interdisciplinary Applications; Engineering, 19947 Industrial 19948 GA 366ZL 19949 UT ISI:000260522200003 19950 ER 19951 19952 PT J 19953 AU Zhang, P 19954 Aikman, SN 19955 Sun, H 19956 AF Zhang, Ping 19957 Aikman, Shelley N. 19958 Sun, Heshan 19959 TI Two Types of Attitudes in ICT Acceptance and Use 19960 SO INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION 19961 LA English 19962 DT Article 19963 ID INFORMATION-TECHNOLOGY USAGE; MULTIPLE PROCESSES; BRAND EXTENSIONS; 19964 MODEL; BEHAVIOR; ADOPTION; PARTICIPATION; INVOLVEMENT; MANAGEMENT; 19965 INTENTION 19966 AB Information and communication technology (ICT) acceptance and use is a 19967 prolific research stream in the information systems field. Yet studies 19968 on attitude have gone through ups and downs yielding inconsistent and 19969 inconclusive findings on attitude's role and impact. This article 19970 provides clear definitions of two different types of attitudes and 19971 details their relationships to each other and to technology use 19972 intention. Empirical data confirm the following: (a) At a theoretical 19973 level, attitude toward using ITC as a behavior (ATB) is a better 19974 predictor of behavioral intention (BI) than attitude toward ICT as an 19975 object (ATO) or ICT; ATO has a positive influence on ATB; and ATO's 19976 effect on BI is fully mediated by ATB. (b) Attitudes toward a previous 19977 version of the ICT and its use have significant impacts on the current 19978 attitudes. (c) At the operational level, considering only one aspect of 19979 the attitude constructs will lead to different results of the roles of 19980 attitudes on intention. 19981 C1 [Zhang, Ping] Syracuse Univ, Sch Informat Studies, Syracuse, NY 13244 USA. 19982 RP Zhang, P, Syracuse Univ, Sch Informat Studies, Syracuse, NY 13244 USA. 19983 EM pzhang@syr.edu 19984 CR AAKER DA, 1990, J MARKETING, V54, P27 19985 AGARWAL R, 1999, DECISION SCI, V30, P361 19986 AGARWAL R, 2000, MIS QUART, V24, P665 19987 AJZEN I, 1980, UNDERSTANDING ATTITU 19988 AJZEN I, 1988, ATTITUDES PERSONALIT 19989 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 19990 AJZEN I, 2005, HDB ATTITUDES, P173 19991 BARCLAY D, 1995, TECHNOLOGY STUDIES, V2, P285 19992 BARKI H, 1989, MIS QUART, V13, P53 19993 BARKI H, 1994, MIS QUART, V18, P59 19994 BARON RM, 1986, J PERS SOC PSYCHOL, V51, P1173 19995 BHATTACHERJEE A, 2004, MIS QUART, V28, P229 19996 BOUSH DM, 1991, J MARKETING RES, V28, P16 19997 BREHM JW, 1966, THEORY PSYCHOL REACT 19998 BREHM SS, 1981, PSYCHOL REACTANCE TH 19999 BROWN SA, 2004, J ASSOC INF SYST, V5, P79 20000 CHAU PYK, 2001, DECISION SCI, V32, P699 20001 CHIN WW, 1998, MODERN METHODS BUSIN, P295 20002 CRITES SL, 1994, PERS SOC PSYCHOL B, V20, P619 20003 DAVIS FD, 1989, MANAGE SCI, V35, P982 20004 DAVIS FD, 1989, MIS QUART, V13, P319 20005 EAGLY AH, 1998, HDB SOCIAL PSYCHOL, V1, P269 20006 FAZIO RH, 1986, HDB MOTIVATION COGNI, P204 20007 FAZIO RH, 1990, ADV EXP SOC PSYCHOL, V23, P75 20008 FESTINGER L, 1957, THEORY COGNITIVE DIS 20009 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 20010 FORGAS JP, 2000, EMOTIONS BELIEFS FEE, P108 20011 FORNELL C, 1981, J MARKETING RES, V18, P39 20012 GALLAGHER RM, 2004, PAIN MED, V5, P1 20013 GEFEN D, 2000, COMMUNICATIONS ASS I, V4, P1 20014 GEFEN D, 2002, J ASSOC INF SYST, V3, P27 20015 HARRISON AW, 1992, J MANAGEMENT INFORMA, V9, P93 20016 HARRISON DA, 1997, INFORM SYST RES, V8, P171 20017 HARTWICK J, 1994, MANAGE SCI, V40, P440 20018 JACKSON CM, 1997, DECISION SCI, V28, P357 20019 KARAHANNA E, 1999, MIS QUART, V23, P183 20020 LIANG HG, 2007, MIS QUART, V31, P59 20021 LIMAYEM M, 2003, J ASSOC INF SYST, V4, P65 20022 MALHOTRA Y, 2005, J MANAGE INFORM SYST, V22, P117 20023 MATHIESON K, 1991, INFORMATION SYSTEMS, V2, P173 20024 MOON JW, 2001, INFORM MANAGE, V38, P217 20025 OUELLETTE JA, 1998, PSYCHOL BULL, V124, P54 20026 PARK CW, 1991, J CONSUM RES, V18, P185 20027 PODSAKOFF PM, 2003, J APPL PSYCHOL, V88, P879, DOI 20028 10.1037/0021-9101.88.5.879 20029 SAMBAMURTHY V, 1994, DECISION SCI, V25, P215 20030 SUN HS, 2006, INT J HUM-COMPUT ST, V64, P53, DOI 20031 10.1016/j.ijhcs.2005.04.013 20032 TAYLOR S, 1995, MIS QUART, V19, P561 20033 THOMPSON RL, 1991, MIS QUART, V15, P125 20034 THOMPSON RL, 1994, J MANAGEMENT INFORMA, V11, P167 20035 VENKATESH V, 2000, MANAGE SCI, V46, P186 20036 VENKATESH V, 2003, MIS QUART, V27, P425 20037 WEGENER DT, 1995, J PERS SOC PSYCHOL, V69, P5 20038 WILLIAMS LJ, 2003, J MANAGE, V29, P903, DOI 20039 10.1016/S0149-2063(03)00084-9 20040 WIXOM BH, 2005, INFORM SYST RES, V16, P85, DOI 10.1287/isre.1050.0042 20041 ZAJONC RB, 1968, J PERS SOC PSYCHOL, V9, P1 20042 ZHANG P, 2007, AFFECTIVE APPROACH A 20043 NR 56 20044 TC 0 20045 PU LAWRENCE ERLBAUM ASSOC INC-TAYLOR & FRANCIS 20046 PI PHILADELPHIA 20047 PA 325 CHESTNUT STREET, STE 800, PHILADELPHIA, PA 19106 USA 20048 SN 1044-7318 20049 J9 INT J HUMAN-COMPUTER INTERACT 20050 JI Int. J. Hum.-Comput. Interact. 20051 PY 2008 20052 VL 24 20053 IS 7 20054 BP 628 20055 EP 648 20056 DI 10.1080/10447310802335482 20057 PG 21 20058 SC Computer Science, Cybernetics; Ergonomics 20059 GA 366CO 20060 UT ISI:000260458400002 20061 ER 20062 20063 PT J 20064 AU Vorakulpipat, C 20065 Rezgui, Y 20066 AF Vorakulpipat, Chalee 20067 Rezgui, Yacine 20068 TI Value creation: the future of knowledge management 20069 SO KNOWLEDGE ENGINEERING REVIEW 20070 LA English 20071 DT Review 20072 ID INFORMATION-TECHNOLOGY; KNOW-HOW; SYSTEMS; COMMUNICATION; INNOVATION; 20073 PERSPECTIVE; ADVANTAGE; INDUSTRY; SUCCESS; LEGACY 20074 AB The paper provides a review of knowledge management (KM) literature 20075 with a focus on recent value creation trends of the KM discipline. The 20076 review spans a large spectrum of KM research ranging from the 'soft' 20077 (socio-organizational) to technical dimensions of KM, published in the 20078 academic and trade literature. An interpretive stance is adopted so as 20079 to provide a holistic understanding and interpretation of 20080 organizational KM research and models. Value creation is grounded in 20081 the appropriate combination of human network, social capital, 20082 intellectual capital, and technology assets, facilitated by a culture 20083 of change. It is argued that to be effective organizations need not 20084 only to negotiate their migration from a knowledge sharing to a 20085 knowledge creation culture, but also to create sustained organizational 20086 and societal values. 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Eng. Rev. 20209 PD SEP 20210 PY 2008 20211 VL 23 20212 IS 3 20213 BP 283 20214 EP 294 20215 DI 10.1017/S0269888908001380 20216 PG 12 20217 SC Computer Science, Artificial Intelligence 20218 GA 363MW 20219 UT ISI:000260272400003 20220 ER 20221 20222 PT J 20223 AU Zhang, W 20224 Yao, MH 20225 AF Zhang, W. 20226 Yao, M. H. 20227 TI THEORIES OF MULTI-PULSE GLOBAL BIFURCATIONS FOR HIGH-DIMENSIONAL 20228 SYSTEMS AND APPLICATION TO CANTILEVER BEAM 20229 SO INTERNATIONAL JOURNAL OF MODERN PHYSICS B 20230 LA English 20231 DT Review 20232 DE Generalized Melnikov method; the energy-phase method; theory of normal 20233 form; Shilnikov type multi-pulse global bifurcations; chaotic dynamics; 20234 cantilever beam 20235 ID PARAMETRICALLY EXCITED CANTILEVER; NONLINEAR NONPLANAR OSCILLATIONS; 20236 FREEDOM HAMILTONIAN-SYSTEMS; NONSEMISIMPLE 1/1 RESONANCE; NORMAL FORMS; 20237 HOMOCLINIC ORBITS; CHAOTIC DYNAMICS; VECTOR-FIELDS; THIN-PLATE; 20238 QUALITATIVE RESONANCE 20239 AB The aim of this survey paper is to illustrate the perspectives on the 20240 theories of the single- and multi-pulse global bifurcations and chaotic 20241 dynamics of high-dimensional nonlinear systems and applications to 20242 several engineering problems in the past two decades. Two main methods 20243 for studying the Shilnikov type multi-pulse homoclinic and heteroclinic 20244 orbits in high-dimensional nonlinear systems, which are the 20245 energy-phase method and generalized Melnikov method, are briefly 20246 demonstrated in the theoretical frame. In addition, the theory of 20247 normal form and an improved adjoint operator method for 20248 high-dimensional nonlinear systems is also applied to describe a 20249 reducing procedure to high-dimensional nonlinear systems. The 20250 aforementioned methods are utilized to investigate the Shilnikov type 20251 multi-pulse homoclinic bifurcations and chaotic dynamics for the 20252 nonlinear nonplanar oscillations of the cantilever beam subjected to a 20253 harmonic axial excitation and two transverse excitations at the free 20254 end. How to employ these methods to analyze the Shilnikov type 20255 multi-pulse homoclinic and heteroclinic bifurcations and chaotic 20256 dynamics of high-dimensional nonlinear systems in engineering 20257 applications is demonstrated through this example. 20258 C1 [Zhang, W.; Yao, M. H.] Beijing Univ Technol, Coll Mech Engn, Beijing 100022, Peoples R China. 20259 RP Zhang, W, Beijing Univ Technol, Coll Mech Engn, Beijing 100022, Peoples 20260 R China. 20261 EM sandyzhang0@yahoo.com 20262 merry_mingming@emails.bjut.edu.cn 20263 FU National Science Foundation for Distinguished Young Scholars of China 20264 (NSFDYSC) [10425209]; National Natural Science Foundation of China 20265 (NNSFC) [10732020, 10872010]; Institutions of Higher Learning under the 20266 Jurisdiction of Beijing Municipality (PHRIHLB) 20267 FX The authors gratefully acknowledge the support of the National Science 20268 Foundation for Distinguished Young Scholars of China (NSFDYSC) through 20269 grant No. 10425209, the National Natural Science Foundation of China 20270 (NNSFC) through grants No. 10732020 and 10872010, the Funding Project 20271 for Academic Human Resources Development in Institutions of Higher 20272 Learning under the Jurisdiction of Beijing Municipality (PHRIHLB). 20273 CR ANDERSON TJ, 1996, NONLINEAR DYNAM, V11, P17 20274 ARAFAT HN, 1998, NONLINEAR DYNAM, V15, P31 20275 ARNOLD VI, 1987, GEOMETRICAL METHODS 20276 CAMASSA R, 1998, ARCH RATION MECH AN, V143, P105 20277 CAO DX, 2008, CHAOS SOLITON FRACT, V37, P858, DOI 20278 10.1016/j.chaos.2006.09.072 20279 CHOW SN, 1994, NORMAL FORMS BIFURCA 20280 CHUA LO, 1988, IEEE T CIRCUITS SYST, V35, P863 20281 CHUA LO, 1989, IEEE T CIRCUITS SYST, V36, P51 20282 CUSHMAN R, 1986, CONT MATH, V56, P31 20283 CUSUMANO JP, 1995, J SOUND VIB, V179, P185 20284 CUSUMANO JP, 1995, J SOUND VIB, V179, P209 20285 DASILVA MRM, 1978, J STRUCT MECH, V6, P449 20286 DASILVA MRM, 1978, J STRUCTURAL MECHANI, V6, P437 20287 DASILVA MRM, 1979, INT J NONLINEAR MECH, V13, P261 20288 DASILVA MRM, 1979, INT J SOLIDS STRUCT, V15, P209 20289 DEFEO O, 2004, INT J BIFURCAT CHAOS, V14, P873 20290 DEFEO O, 2004, INT J BIFURCAT CHAOS, V14, P893 20291 DWIVEDY SK, 2003, INT J NONLINEAR MECH, V38, P585 20292 ELPHICK C, 1987, PHYSICA D, V29, P95 20293 ESMAILZADEH E, 1998, INT J NONLINEAR MECH, V33, P567 20294 FENG Z, 1993, Z ANGEW MATH PHYS, V44, P201 20295 FENG ZC, 1993, NONLINEAR DYNAM, V4, P389 20296 FENG ZC, 2000, NONLINEAR DYNAM, V21, P249 20297 GUCKENHEIMER J, 1983, NONLINEAR OSCILLATIO 20298 GUO B, 2004, COMM NONLIN SCI NUM, V9, P431 20299 HALLEK M, 1998, BLOOD, V1, P3 20300 HALLER G, 1993, PHYSICA D, V66, P298 20301 HALLER G, 1995, ARCH RATION MECH AN, V130, P25 20302 HALLER G, 1995, PHYSICA D, V85, P311 20303 HALLER G, 1996, PHYSICA D, V90, P319 20304 HALLER G, 1999, CHAOS NEAR RESONANCE 20305 HAMDAN MN, 2001, INT J MECH SCI, V43, P1521 20306 KAPER TJ, 1996, T AM MATH SOC, V348, P3835 20307 KOVACIC G, 1992, PHYS LETT A, V167, P137 20308 KOVACIC G, 1992, PHYSICA D, V57, P185 20309 KOVACIC G, 1993, J DYNAM DIFFERENTIAL, V5, P559 20310 KOVACIC G, 1995, SIAM J MATH ANAL, V26, P1611 20311 KOVACIC G, 1996, Z ANGEW MATH PHYS, V47, P221 20312 MALATKAR P, 2003, NONLINEAR DYNAM, V31, P225 20313 MALHOTRA N, 1995, PHYSICA D, V89, P43 20314 MALHOTRA N, 1997, J ENG MECH-ASCE, V123, P620 20315 MALHOTRA Y, 2002, AD TO IN RE, V1, P1 20316 NAMACHCHIVAYA NS, 1994, Z ANGEW MATH PHYS, V45, P312 20317 NAYFEH AH, 1979, NONLINEAR OSCILLATIO 20318 NAYFEH AH, 1989, INT J NONLIN MECH, V24, P139 20319 NAYFEH AH, 1993, METHOD NORMAL FORMS 20320 PAI PF, 1990, INT J NONLIN MECH, V25, P455 20321 SIDDIQUI SAQ, 2003, INT J NONLINEAR MECH, V38, P1481 20322 TAYLOR AE, 1980, INTRO FUNCTIONAL ANA 20323 USHIKI S, 1984, JAPAN J APPL MATH, V1, P1 20324 WANG FX, 2002, THESIS BEIJING U TEC 20325 WIGGINS S, 1988, GLOBAL BIFURCATIONS 20326 YAGASAKI K, 1999, NONLINEAR DYNAM, V20, P319 20327 YAGASAKI K, 1999, NONLINEARITY, V12, P799 20328 YAGASAKI K, 2000, ARCH RATION MECH AN, V154, P275 20329 YAGASAKI K, 2005, NONLINEARITY, V18, P1331, DOI 20330 10.1088/0951-7715/18/3/020 20331 YAO MH, 2005, INT J BIFURC CHAOS, V15 20332 YAO MH, 2006, INT J BIFUR IN PRESS 20333 YOUNG TH, 2003, INT J NONLINEAR MECH, V38, P889 20334 YU P, 2001, INT J NONLINEAR MECH, V36, P597 20335 ZARETZKY CL, 1994, J SOUND VIB, V174, P145 20336 ZHANG W, 1993, ACTA MECH SINICA, V25, P548 20337 ZHANG W, 1997, APPL MATH MECH-ENGL, V18, P449 20338 ZHANG W, 2001, INT J BIFURCAT CHAOS, V11, P2179 20339 ZHANG W, 2001, J SOUND VIB, V239, P1013 20340 ZHANG W, 2001, NONLINEAR DYNAM, V24, P245 20341 ZHANG W, 2002, INT J NONLINEAR MECH, V37, P505 20342 ZHANG W, 2004, J SOUND VIB, V278, P949, DOI 10.1016/j.jsv.2003.10.021 20343 ZHANG W, 2005, CHAOS SOLITON FRACT, V26, P731, DOI 20344 10.1016/j.chaos.2005.01.042 20345 ZHANG W, 2005, NONLINEAR DYNAM, V40, P251, DOI 10.1007/s11071-005-6435-3 20346 ZHANG W, 2006, INT J NONLINEAR SCI, V7, P35 20347 ZHANG W, 2008, J SOUND VIB IN PRESS 20348 ZHANG XY, 2006, VIB SPECTROSC, V42, P2, DOI 20349 10.1016/j.vibspec.2006.02.001 20350 NR 73 20351 TC 0 20352 PU WORLD SCIENTIFIC PUBL CO PTE LTD 20353 PI SINGAPORE 20354 PA 5 TOH TUCK LINK, SINGAPORE 596224, SINGAPORE 20355 SN 0217-9792 20356 J9 INT J MOD PHYS B 20357 JI Int. J. Mod. Phys. B 20358 PD SEP 30 20359 PY 2008 20360 VL 22 20361 IS 24 20362 BP 4089 20363 EP 4141 20364 PG 53 20365 SC Physics, Applied; Physics, Condensed Matter; Physics, Mathematical 20366 GA 358OA 20367 UT ISI:000259926200001 20368 ER 20369 20370 PT J 20371 AU Goel, S 20372 Chen, V 20373 AF Goel, Sanjay 20374 Chen, Vicki 20375 TI Can business process reengineering lead to security vulnerabilities: 20376 Analyzing the reengineered process 20377 SO INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS 20378 LA English 20379 DT Article 20380 DE security; risk analysis; information assurance; business process 20381 reengineering (BPR); six sigma; general electric 20382 AB Digitization, while a boon for business productivity, carries inherent 20383 liability for information security. During the last few decades, 20384 companies have reengineered business processes on the back of digital 20385 data and computer networks. Recently, companies are beginning to 20386 realize that increased accessibility, and productivity, carries a 20387 hidden cost of making the data more vulnerable to security breaches. It 20388 makes intuitive sense to incorporate information security into 20389 strategic decision-making during business process reengineering. 20390 However, the intricate and complex nature of information security 20391 obscures the return on security investment, making companies reluctant 20392 to invest in security policies or technology. Consequentially, 20393 companies are often forced to suboptimally retrofit security into their 20394 business processes in response to security breaches. The case study 20395 presents an information security risk analysis proactively conducted at 20396 General Electric Energy's Wind Division after the business process 20397 reengineering of their product data storage and sharing process. The 20398 goal of the study was to identify the security risks in the redesigned 20399 process using a structured matrix-based risk analysis approach that 20400 links the assets of the organization at risk to security controls. (c) 20401 2008 Elsevier B.V. All rights reserved. 20402 C1 [Goel, Sanjay; Chen, Vicki] SUNY Albany, Sch Business, Albany, NY 12222 USA. 20403 RP Goel, S, SUNY Albany, Sch Business, BA310b,1400 Washington Ave, Albany, 20404 NY 12222 USA. 20405 EM goel@albany.edu 20406 CR *CCTA, 1991, SSADM CRAMM SUBJ GUI 20407 *CCTA, 1993, CCTA RISK AN MAN MET 20408 ALBERTS C, 2003, MANAGEMENT INFORM SE 20409 ANDREWS JD, 1993, RELIABILITY RISK ASS 20410 AVEN T, 1992, RELIABILITY RISK ANA 20411 BARBER B, 1992, P MEDINFO92, P1589 20412 BASKERVILLE R, 2003, J DATABASE MANAGE, V14, P1 20413 BASKERVILLE RL, 1993, ACM COMPUT SURV, P375 20414 CASTEELE, 2004, THESIS U LONDON 20415 DAVENPORT TH, 1994, MIS QUART, V18, P121 20416 DIMITRAKOS T, 2002, P EUR 2002 C WEB GRI 20417 DUBOIS D, 2001, ANN MATH ARTIF INTEL, V32, P35 20418 GOEL S, 2005, P INF RES MAN ASS IR 20419 HALL G, 1993, HARVARD BUS REV, V71, P119 20420 HAMMER M, 1990, HARVARD BUSINESS JUL, P104 20421 HAMMER M, 1993, REENGINEERING CORPOR 20422 KRAUSS L, 1972, SAFE SECURITY AUDIT 20423 KRAUSS L, 1980, SAFE SECURITY AUDIT 20424 LITTLEWOOD B, 1993, J COMPUTER SECURITY, V2, P211 20425 MALHOTRA Y, 1998, IEEE ENG MANAGEMENT, V26 20426 MILLER GA, 1956, PSYCHOL REV, V63, P81 20427 MOSLEH A, 1985, ACM SIGMETRICS PERFO, V13, P5 20428 OZIER W, 1989, INFORM AGE, V11, P229 20429 SAHINOGLU M, 2005, IEEE SECUR PRIV, V3, P18 20430 SCHNEIER B, 1999, ATTACK TREES DOBBS J 20431 STOLEN K, 2002, MODEL BASES RISK ASS 20432 VOSE D, 2000, RISK ANAL QUANTITATI 20433 ZADEH LA, 1965, INFORM CONTR, V8, P338 20434 ZADEH LA, 1978, FUZZY SETS SYSTEMS, V1, P3 20435 NR 29 20436 TC 0 20437 PU ELSEVIER SCIENCE BV 20438 PI AMSTERDAM 20439 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 20440 SN 0925-5273 20441 J9 INT J PROD ECON 20442 JI Int. J. Prod. Econ. 20443 PD SEP 20444 PY 2008 20445 VL 115 20446 IS 1 20447 BP 104 20448 EP 112 20449 DI 10.1016/j.ijpe.2008.05.002 20450 PG 9 20451 SC Engineering, Industrial; Engineering, Manufacturing; Operations 20452 Research & Management Science 20453 GA 351PO 20454 UT ISI:000259436600011 20455 ER 20456 20457 PT J 20458 AU Shin, DH 20459 AF Shin, Dong-Hee 20460 TI Next generation of information infrastructure: A comparative case study 20461 of Korea versus the United States of America 20462 SO JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY 20463 LA English 20464 DT Article 20465 ID POLICY; STRATEGY 20466 AB This study compares the United States of America and Korea's cases of 20467 national information infrastructure (NII) development, focusing on the 20468 role of the governments in the development of their NIIs and on the 20469 realization of the next generation of information infrastructure 20470 vision. The important similarities and differences can be seen by 20471 comparison on sociotechnical dimensions: government function, 20472 histories, visions, policy design, implementation plans, and realities 20473 and prospects. Findings show different patterns of NII development, 20474 providing insights for the next generation of NIIs. This study provides 20475 a prospect towards future information infrastructure needs in the 20476 context of dynamic sociotechnical changes. 20477 RP Shin, DH, POB 7009,Tulpehocken Rd, Reading, PA 19610 USA. 20478 EM dxs75@psu.edu 20479 CR *INF INFR TASK FOR, 1999, GOV REP NAT TEL INF 20480 *MIN INF COMM, 2003, STRAT GOAL OP PLAN B 20481 *MIN INF COMM, 2005, IT839 STRAT 20482 *NAT COMP AG, 2000, S NEXT GEN INF INFR 20483 ALUMENFELD SD, 1995, FEDERAL COMMUNICATIO, V47, P2 20484 BIJKER WE, 1995, BICYCLES BAKELITES B 20485 BLANNING W, 1997, DECIS SUPPORT SYST, V21, P215 20486 CAIDI N, 2004, INFORM SOC, V20, P25, DOI 10.1080/01972240490269979 20487 CASE DO, 1998, LIBR INFORM SCI RES, V20, P377 20488 CHOUDRIE J, 2003, J INFORM TECHNOL, V18, P281, DOI 20489 10.1080/0268396032000150816 20490 CLARK D, 1992, IETF M NEW YORK, P23 20491 CORDEIRO C, 2001, INFORM RES, V6 20492 DUTTON WH, 1996, INFORM COMMUNICATION 20493 FLETCHER PD, 1999, J AM SOC INFORM SCI, V50, P299 20494 GELLER H, 1995, NEW INFORMATION INFR, P115 20495 GORE A, 1993, PRESIDENTS INFORM TE 20496 HANSETH O, 2004, SPROUTS WORKING PAPE, V4, P207 20497 JANSEN J, 2005, SCANDINAVIAN J INFOR, V17, P67 20498 JEONG KH, 1996, INFORMATION INFRASTR, V5, P119 20499 KAHIN B, 1997, NATL INFORM INFRASTR 20500 KHAN R, 1995, REVOLUTION US INFORM, P13 20501 KRAEMER JK, 1996, NATL INFORM INFRASTR 20502 LAPERROUZA M, 2006, THESIS LONDON SCH EC 20503 LOVELOCK P, 1997, P 7 ANN C INT SOC IN 20504 MALHOTRA Y, 1995, NATL INFORM INFRASTR 20505 MCLOUGHLIN GJ, 2000, NATL INFORM INFRASTR 20506 MELODY WH, 1996, TELECOMMUN POLICY, V20, P243 20507 NEUMAN WR, 1995, GORDIAN KNOT POLITIC 20508 PETRAZZINI BA, 1995, POLITICAL EC TELECOM 20509 SARASWAT SP, 2006, P 39 HICSS TRACK 4 B 20510 SCHAEFER RJ, 1995, INTERNET RES, V5, P4 20511 SHIN DH, 2006, INFO, V8, P42 20512 SHIN DH, 2007, GOV INFORM Q, V24, P624, DOI 10.1016/j.giq.2006.06.011 20513 STEELEVIVAS RD, 1996, GOV INFORM Q, V13, P159 20514 STIGLITZ J, 2000, ROLE GOVT DIGITAL AG 20515 WEST J, 1996, NATL INFORM INFRASTR, P61 20516 NR 36 20517 TC 0 20518 PU JOHN WILEY & SONS INC 20519 PI HOBOKEN 20520 PA 111 RIVER ST, HOBOKEN, NJ 07030 USA 20521 SN 1532-2882 20522 J9 J AM SOC INF SCI TECHNOL 20523 JI J. Am. Soc. Inf. Sci. Technol. 20524 PD SEP 20525 PY 2008 20526 VL 59 20527 IS 11 20528 BP 1785 20529 EP 1800 20530 DI 10.1002/asi.20886 20531 PG 16 20532 SC Computer Science, Information Systems; Information Science & Library 20533 Science 20534 GA 339MV 20535 UT ISI:000258582600008 20536 ER 20537 20538 PT J 20539 AU Chong, PP 20540 Chen, JCH 20541 AF Chong, P. Pete 20542 Chen, Jason C. H. 20543 TI Infomemes and infonomes: in search of knowledge DNA 20544 SO INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT 20545 LA English 20546 DT Article 20547 DE information management; knowledge decomposition; knowledge management; 20548 modular combination 20549 ID MODULARITY 20550 AB Knowledge management requires an understanding of, what knowledge is 20551 before the management can be meaningful. This paper observes how 20552 modules arc identified and combined to form solutions in other systems. 20553 Once these infonomes and infomemes are identified through 20554 decomposition, perhaps a more precise cause-effect mapping may be used 20555 for a more efficient information management. Finally, this paper 20556 proposes an 'I wonder' list to help assess the true information needs. 20557 C1 [Chen, Jason C. H.] Gonzaga Univ, Grad Sch Business, Spokane, WA 99258 USA. 20558 [Chong, P. Pete] Natl Taitung Univ, Coll Engn & Sci, Dept Informat Sci & Management Syst, Taitung, Taiwan. 20559 RP Chen, JCH, Gonzaga Univ, Grad Sch Business, Spokane, WA 99258 USA. 20560 EM p.pete.chong@gmail.com 20561 chen@jepson.gonzaga.edu 20562 CR BAERGEN R, 1995, CONT EPISTEMOLOGY 20563 BENBYA H, 2000, KNOWLEDGE PROCESSING, V12, P203 20564 BLOCK N, 1995, THINKING INVITATION 20565 CHONG PP, 2005, SW DSI C DALL TX MAR 20566 COLLINS FS, 2003, SCIENCE, V300, P286 20567 COLTHEART M, 1999, TRENDS COGN SCI, V3, P115 20568 DANCA AC, 2006, SWOT ANAL 20569 GARUND R, 1973, BOOK EDITED SAME AUT, P1 20570 HANSEN RS, 2006, USING SWOT ANAL YOUR 20571 HAYASHI Y, 2001, ONTOLOGY AWARE SUPPO 20572 KIM SK, 2004, J KNOWLEDGE MANAGEME, V2, P184 20573 KLAMMA R, 1998, SUPPORTING ORG LEARN 20574 MALHOTRA Y, 1998, MAEIL BUSINESS 0130 20575 MALHOTRA Y, 2000, INFORMATION STRATEGY, V16, P5 20576 NONAKA I, 1995, KNOWLEDGE CREATING C 20577 ORLOV LM, 2004, ANAL CORNER CIO 0921 20578 POLICASTRO ML, 2006, US SMALL BUSINESS AD 20579 SATTY TL, 1994, INTERFACES, V24, P19 20580 SCHILLING MA, 2000, ACAD MANAGE REV, V25, P312 20581 SIMON HA, 1962, SCI ARTIFICIAL 20582 SWANSON EB, 1996, HAWAII INT C SYST SC, V11, P45 20583 WILSON TD, INFORM RES, V8, P45 20584 NR 22 20585 TC 0 20586 PU INDERSCIENCE ENTERPRISES LTD 20587 PI GENEVA 20588 PA WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 896, 20589 CH-1215 GENEVA, SWITZERLAND 20590 SN 0267-5730 20591 J9 INT J TECHNOL MANAGE 20592 JI Int. J. Technol. Manage. 20593 PY 2008 20594 VL 43 20595 IS 1-3 20596 BP 18 20597 EP 29 20598 PG 12 20599 SC Engineering, Multidisciplinary; Management; Operations Research & 20600 Management Science 20601 GA 340JQ 20602 UT ISI:000258642300003 20603 ER 20604 20605 PT J 20606 AU Yoon, YK 20607 Im, KS 20608 AF Yoon, Yong Ki 20609 Im, Kun Shin 20610 TI Evaluating IT outsourcing customer satisfaction and its impact on firm 20611 performance in Korea 20612 SO INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT 20613 LA English 20614 DT Article 20615 DE customer satisfaction; firm performance; IT outsourcing 20616 ID SYSTEMS SERVICE QUALITY; INFORMATION-SYSTEMS; USER SATISFACTION; 20617 TECHNOLOGY; PERSPECTIVES 20618 AB In Information Technology (IT) outsourcing environments, customers' 20619 requirements and feedback are essential to the development of 20620 Information Systems (IS) applications and the improvement of the 20621 service quality of IT service vendors. This study proposes an 20622 instrument of IT Outsourcing Customer Satisfaction (ITOCS). We test its 20623 reliability and validity and its association with the firm performance 20624 using questionnaires administered to IT outsourcing service receivers 20625 in Korea. Survey results suggest that our instrument is a reliable and 20626 valid measure of ITOCS and also that the ITOCS positively affects the 20627 firm performance. Interestingly, it is found that the satisfaction on 20628 maintenance and repairing service by IT vendors is the highest among 20629 other services. Moreover, we find that larger IT vendors provide 20630 customers with more satisfied IT outsourcing services. 20631 C1 [Yoon, Yong Ki] LG Elect, Strategy Planning Team, Seoul 150721, South Korea. 20632 [Im, Kun Shin] Yonsei Univ, Sch Business, Seoul 120749, South Korea. 20633 RP Yoon, YK, LG Elect, Strategy Planning Team, Seoul 150721, South Korea. 20634 EM yongki@yonsei.ac.kr 20635 ksim@yonsei.ac.kr 20636 CR BAILEY J, 1983, MANAGE SCI, V25, P530 20637 BARCLAY D, 1995, TECHNOLOGY STUDIES, V2, P285 20638 BAROUDI JJ, 1988, J MANAGEMENT INFORM, V4, P513 20639 BHARADWAJ AS, 2000, MIS QUART, V24, P169 20640 BYRD TA, 2000, J MANAGE INFORM SYST, V17, P167 20641 CHEON MJ, 1995, J INFORM TECHNOL, V10, P209 20642 CHIEN TK, 2002, IND MANAGE DATA SYST, V102, P252, DOI 20643 10.1108/02635570210428285 20644 CHIN WW, 1995, DATA BASE ADV INF SY, V26, P42 20645 CHIN WW, 1998, MODERN METHODS BUSIN, P295 20646 CHIN WW, 2003, INFORM SYST RES, V14, P189 20647 CHO HM, 2000, EMPIRICAL STUDY IT O 20648 CHOI B, 2003, INFORM MANAGE-AMSTER, V40, P403 20649 COMPEAU DR, 1995, INFORM SYST RES, V6, P118 20650 CRONIN JJ, 1992, J MARKETING, V56, P55 20651 DOLL WJ, 1988, MIS QUART, V12, P259 20652 FORNELL C, 1981, J MARKETING RES, V18, P39 20653 FRANK N, 1999, IR463 20654 FREY N, 2000, GUIDE SUCCESSFUL SLA 20655 GEFEN D, 2000, COMM AIS, V7, P1 20656 GELBSTEIN E, 2002, ENCY INFORM SYSTEMS, V3, P428 20657 GROVER V, 1996, J MANAGEMENT INFORMA, V12, P89 20658 GUINOT C, 2001, CHEMOMETR INTELL LAB, V58, P247 20659 HU Q, 2005, INT J INFORM MANAGE, V25, P39, DOI 20660 10.1016/j.ijinfomgt.2004.10.006 20661 IGBARIA M, 1990, INFORM MANAGE, V19, P73 20662 IVES B, 1983, COMMUN ACM, V26, P785 20663 IVES B, 1984, MANAGE SCI, V30, P586 20664 KESKIN H, 2005, J AM ACAD BUSINESS, V7, P169 20665 KETTINGER WJ, 1997, MIS QUART, V21, P223 20666 KING WR, 2000, INFORM MANAGE, V37, P323 20667 LACITY MC, 2001, GLOBAL INFORM TECHNO 20668 LEE GH, 2003, ITIL SERVICE DESK SE 20669 LEE JN, 1997, J STRATEGIC INF SYST, V6, P203 20670 LEEM CS, 2004, IND MANAGE DATA SYST, V104, P347, DOI 20671 10.1108/02635570410530757 20672 LOH L, 1992, INFORMATION SYSTEMS, V3, P334 20673 MCFARLAN FW, 1995, SLOAN MANAGE REV, V36, P9 20674 PARASURAMAN A, 1988, J RETAILING, V64, P12 20675 PAULK MC, 1991, CMUSEI91TR24 20676 PAULK MC, 1992, CMUSEI92TR25 20677 PAULK MC, 1993, CMUSEI93TR24 20678 PITT LF, 1995, MIS QUART, V19, P173 20679 PITT LF, 1997, MIS QUART, V21, P209 20680 POWELL TC, 1997, STRATEGIC MANAGE J, V18, P375 20681 SENGUPTA K, 1997, IEEE T ENG MANAGE, V44, P414 20682 WOLD H, 1989, THEORETICAL EMPIRICI, R7 20683 WONG A, 2000, TOTAL QUAL MANAGE, V11, S826 20684 YEO MK, 2004, ENTRUE J, V3, P1 20685 YOO Y, 2004, SPROUTS, V4, P1 20686 YOON SC, 2004, ENTRUE J, V3, P75 20687 YOUNG A, 2001, FUTURE OUTSOURCING 20688 NR 49 20689 TC 0 20690 PU INDERSCIENCE ENTERPRISES LTD 20691 PI GENEVA 20692 PA WORLD TRADE CENTER BLDG, 29 ROUTE DE PRE-BOIS, CASE POSTALE 896, 20693 CH-1215 GENEVA, SWITZERLAND 20694 SN 0267-5730 20695 J9 INT J TECHNOL MANAGE 20696 JI Int. J. Technol. Manage. 20697 PY 2008 20698 VL 43 20699 IS 1-3 20700 BP 160 20701 EP 175 20702 PG 16 20703 SC Engineering, Multidisciplinary; Management; Operations Research & 20704 Management Science 20705 GA 340JQ 20706 UT ISI:000258642300012 20707 ER 20708 20709 PT J 20710 AU Huang, ZY 20711 Janz, BD 20712 Frolick, MN 20713 AF Huang, Zhenyu 20714 Janz, Brian D. 20715 Frolick, Mark N. 20716 TI A comprehensive examination of Internet-EDI adoption 20717 SO INFORMATION SYSTEMS MANAGEMENT 20718 LA English 20719 DT Article 20720 DE IOS; internet electronic data interchange (I-EDI); adoption; 20721 interorganizational; trust; power 20722 ID INTERORGANIZATIONAL SYSTEMS; NETWORK EXTERNALITIES; 20723 INFORMATION-TECHNOLOGY; MODEL; IMPLEMENTATION; INNOVATION; TRUST; WEB; 20724 ORGANIZATIONS; COMPATIBILITY 20725 AB By taking advantage of the Internet, a new generation of 20726 Interorganizational Information Systems, i.e., Internet electronic data 20727 interchange (I-EDI) provides great efficiency for performing 20728 business-to- business transactions and is much more affordable than 20729 other network alternatives. Few empirical studies have been conducted 20730 to examine the adoption of I-EDI and little guidance has been given to 20731 the practitioners in the field. To fill this void, this research 20732 investigates the adoption of I-EDI by U. S. enterprises based on a 20733 comprehensive framework. Results from an online survey of 219 20734 organizational respondents indicate that the proposed framework is able 20735 to help explain organizational adoption of I-EDI. This study provides 20736 insights and interesting findings toward technology adoption in 20737 Internet era. While some new factors are found to play important roles 20738 in IOS adoption, several conventional factors, such as technology 20739 compatibility and organization size, are no longer significant in 20740 explaining the adoption of I-EDI. Different effects of 20741 interorganizational factors such as power, trust, and relationship 20742 commitment on I-EDI adoption have been revealed. Implications for 20743 researchers and practitioners are provided. 20744 C1 [Huang, Zhenyu] Cent Michigan Univ, Coll Business Adm, Business Informat Syst Dept, Mt Pleasant, MI 48859 USA. 20745 [Janz, Brian D.] Univ Memphis, Fogelman Coll Business & Econ, Memphis, TN 38152 USA. 20746 [Frolick, Mark N.] Xavier Univ, Williams Coll Business, Cincinnati, OH 45207 USA. 20747 RP Huang, ZY, Cent Michigan Univ, Coll Business Adm, Business Informat 20748 Syst Dept, Mt Pleasant, MI 48859 USA. 20749 EM huang1z@cmich.edu 20750 CR ANGELES R, 2000, LOGISTICS INFORMATIO, V13, P45 20751 AU YA, 2001, J MANAGE INFORM SYST, V18, P47 20752 BAGOZZI RP, 1988, J ACADEMY MARKETING, V16, P74 20753 BEDNARZ A, 2004, NETWORK WORLD, V21, P29 20754 BENSAOU M, 1996, EUR J INFORM SYST, V5, P84 20755 BERGERON F, 1997, INFORM MANAGE-AMSTER, V31, P319 20756 BOUCHARD L, 1993, P 13 INT C INF SYST, P365 20757 BOURGEOIS LJ, 1981, ACAD MANAGE REV, V6, P29 20758 BURY S, 2005, MANUFACTURING BUSINE, V23, P42 20759 CHATFIELD AT, 2000, J MANAGE INFORM SYST, V16, P195 20760 CHIRCU AM, 2000, P 6 AM C INF SYST NE, P710 20761 CHWELOS P, 2001, INFORM SYST RES, V12, P304 20762 CLAYCOMB C, 2005, IND MARKET MANAG, V34, P221, DOI 20763 10.1016/j.indmarman.2004.01.009 20764 CRUM MR, 1996, TRANSPORT J, V35, P44 20765 CULNAN MJ, 1999, ORGAN SCI, V10, P104 20766 DAMANPOUR F, 1992, ORGAN STUD, V13, P375 20767 DAMBRA J, 2001, INFORM MANAGE, V38, P373 20768 DAUGHERTY PJ, 1995, LOGIST TRANSPORT REV, V31, P309 20769 EID R, 2006, MARKETING INTELLIGEN, V23, P266 20770 FRENCH JRP, 1959, STUD SOC POWER, P150 20771 GOODHUE DL, 1995, MIS QUART, V19, P213 20772 GOTTARDI G, 2004, INT J SERVICES TECHN, V5, P151 20773 GOWRISANKARAN G, 2004, RAND J ECON, V35, P260 20774 GROVER V, 1993, DECISION SCI, V24, P603 20775 HART PJ, 1998, J MANAGEMENT INFORMA, V14, P87 20776 HARTWELL L, 1997, MOL BIOL CELL S, V8, P1 20777 HUANG Z, 2002, P 8 AMCIS DALL TX AU, P2222 20778 JORESKOG KG, 1993, TESTING STRUCTURAL E, P294 20779 KATZ ML, 1985, AM ECON REV, V75, P424 20780 KHAZANCHI D, 2005, J COMPUT INFORM SYST, V45, P88 20781 KING WR, 2000, INFORM MANAGE, V37, P323 20782 KLEIN KJ, 1996, ACAD MANAGE REV, V21, P1055 20783 LAMONT J, 2005, KM WORLD, V14, P16 20784 LAZAR J, 1999, J COMPUT INFORM SYST, V39, P63 20785 LEE JN, 1999, J MANAGEMENT INFORM, V15, P29 20786 LEE JN, 2001, INFORM MANAGE, V38, P323 20787 LEE S, 2005, INFORM MANAGE-AMSTER, V42, P503, DOI 20788 10.1016/j.im.2003.03.001 20789 LIPPERT SK, 2005, IEEE T ENG MANAGE, V52, P363, DOI 20790 10.1109/TEM.2005.851273 20791 MACCALLUM RC, 1996, PSYCHOL METHODS, V1, P130 20792 MACGOWAN MK, 1998, INFORM RESOURCES MAN, V11, P17 20793 MACGUIRE D, 2001, GARTNER PREDICTS BRE 20794 MALONE TW, 1987, COMMUN ACM, V30, P484 20795 MEHRTENS J, 2001, INFORM MANAGE, V39, P165 20796 MOORMAN C, 1992, J MARKETING RES, V29, P314 20797 MORGAN RM, 1994, J MARKETING, V58, P20 20798 NARASIMHAN R, 2001, PROD OPER MANAG, V10, P1 20799 NOHRIA N, 1996, ACAD MANAGE J, V39, P1245 20800 OCALLAGHAN R, 1992, J MARKETING, V56, P45 20801 PARTHASARATHY M, 1998, INFORM SYST RES, V9, P362 20802 PREISSL B, 1995, INFORMATION EC POLIC, V7, P75 20803 PREMKUMAR G, 1994, J MANAGEMENT INFORMA, V11, P157 20804 PREMKUMAR G, 1995, DECISION SCI, V26, P303 20805 PROVAN KG, 1980, ACAD MANAGE REV, V5, P549 20806 RAMAMURTHY K, 1995, IEEE T ENG MANAGE, V42, P332 20807 RAMAMURTHY K, 1999, J ORG COMP ELECT COM, V9, P253 20808 RATNASINGAM P, 2002, J ELECT COMMERCE ORG, V1, P17 20809 RIGGINS FJ, 1994, MANAGE SCI, V40, P984 20810 ROGERS EM, 1995, DIFFUSION INNOVATION 20811 SADOWSKI BM, 2002, INF ECON POLICY, V14, P75 20812 SAWABINI S, 2001, J BUS STRAT, V22, P41 20813 SCHEIER R, 2003, COMPUTERWORLD, V37, P38 20814 SILWA C, 1998, COMPUTERWORLD 20815 SWATMAN PMC, 1992, INFORMATION SOC, V8, P169 20816 TEO HH, 1995, P 16 ICIS, P155 20817 TEO HH, 1997, J MANAGEMENT INFORMA, V13, P139 20818 TEO HH, 2003, MIS QUART, V27, P19 20819 TEO TSH, 1998, INT J ELECTRON COMM, V2, P95 20820 TEO TSH, 2006, IEEE T ENG MANAGE, V53, P395, DOI 10.1109/TEM.2006.878106 20821 TORNATZKY LG, 1982, IEEE T ENG MANAGE, V29, P28 20822 TSENG S, 1999, COMMUN ACM, V42, P39 20823 VOLLMER K, 2001, INTERNETWEEK, V870, P23 20824 WANG YM, 2004, NEW J PHYS, V6, ARTN 15 20825 WELLS JD, 2001, P 7 AMCIS BOST MA AU 20826 WERNER T, 1999, TRANSPORTATION DISTR, V40, P36 20827 WILLIAMS LR, 1994, J BUSINESS LOGISTICS, V15, P173 20828 YANG CA, 2000, INT J INFORM MANAGE, V20, P225 20829 ZHU K, 2006, MIS QUART, V30, P515 20830 NR 77 20831 TC 0 20832 PU AUERBACH PUBLICATIONS 20833 PI BOCA RATON 20834 PA C/O CRC PRESS L L C, 2000 CORPORATE BLVD NW, BOCA RATON, FL 33431 USA 20835 SN 1058-0530 20836 J9 INFORM SYST MANAGE 20837 JI Inf. 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Manage. 20838 PY 2008 20839 VL 25 20840 IS 3 20841 BP 273 20842 EP 286 20843 DI 10.1080/10580530802151228 20844 PG 14 20845 SC Computer Science, Information Systems 20846 GA 339EV 20847 UT ISI:000258561800009 20848 ER 20849 20850 PT J 20851 AU Norzaidi, MD 20852 Chong, SC 20853 Salwani, MI 20854 AF Norzaidi, Mohd Daud 20855 Chong, Siong Choy 20856 Salwani, Mohamed Intan 20857 TI Perceived resistance, user resistance and managers' performance in the 20858 Malaysian port industry 20859 SO ASLIB PROCEEDINGS 20860 LA English 20861 DT Article 20862 DE information systems; intranets; middle managers; mathematical 20863 modelling; Malaysia 20864 ID INFORMATION-TECHNOLOGY; IMPLEMENTATION; ACCEPTANCE; MODEL; USAGE; EASE 20865 AB Purpose - Using the extended task-technology fit (TTF) model, this 20866 paper attempts to determine whether task-technology fit, perceived 20867 resistance, user resistance and usage influence managers' performance. 20868 Design/methodology/approach - The study was conducted on 150 middle 20869 managers from various organisations in Malaysia's port industry. 20870 Findings - The structural equation modelling results reveal that 20871 task-technology fit is significantly related to usage and perceived 20872 resistance, and that perceived resistance is a predictor of usage. 20873 Usage predicts performance, but not user resistance. There is no 20874 relationship between usage and user resistance, and vice versa. 20875 Research limitations/implications - The study focuses on Malaysia's 20876 port industry and concentrates only on the management perspective of 20877 intranet usage. 20878 Practical implications - The results provide insights into how the 20879 Malaysian port industry and other organisations of a similar structure 20880 could enhance their intranet usage. 20881 Originality/value - This study is one of the first to address intranet 20882 usage in the port industry, and introduces two importance factors (i.e. 20883 perceived resistance and user resistance) that influence managers' task 20884 performance. 20885 C1 [Norzaidi, Mohd Daud] Univ Teknol MARA, Fac Business Management, Shah Alam, Malaysia. 20886 [Chong, Siong Choy] Putra Int Coll, Melaka, Malaysia. 20887 [Salwani, Mohamed Intan] Univ Teknol MARA, Fac Accountancy, Shah Alam, Malaysia. 20888 RP Chong, SC, Univ Teknol MARA, Fac Business Management, Shah Alam, 20889 Malaysia. 20890 EM scchong@iputra.edu.my 20891 CR AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 20892 ALGAHTANI SS, 2004, J GLOBAL INFORM TECH, V7, P5 20893 BAGOZZI RP, 1982, ADM SCI Q, V27, P459 20894 BROWNE MW, 1993, TESTING STRUCTURAL E 20895 BUKHARI RH, 2005, J ENTERPRISE INFORM, V18, P211 20896 CHOI B, 2008, OMEGA-INT J MANAGE S, V36, P235 20897 DAVIDSON RS, 1985, J ORGAN BEHAV MANAGE, V6, P37 20898 DAVIS FD, 1989, MANAGE SCI, V35, P982 20899 DAVIS FD, 1989, MIS QUART, V13, P319 20900 DELONE WH, 1992, INFORMATION SYSTEMS, V3, P1 20901 DEWAN NA, 2004, BEHAV HLTH MANAGEMEN, V24, P28 20902 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 20903 FISHER W, 1999, IEEE CANADIAN REV, V31, P14 20904 GOODHUE DL, 1995, MIS QUART, V19, P213 20905 HAIR JF, 1998, MULTIVARIATE DATA AN 20906 HORTON RP, 2001, J INFORM TECHNOL, V16, P237 20907 HUSSEY J, 1997, BUSINESS RES PRACTIC 20908 JONES MA, 1999, SPSS MICROSOFT WINDO 20909 JOSHI K, 2005, J INF TECHNOL, V7, P6 20910 LAPOINTE L, 2005, MIS QUART, V29, P461 20911 LEONARDBARTON D, 1988, MANAGE SCI, V34, P1252 20912 MALHOTRA Y, 1999, P 32 HAW INT C SYST, P1 20913 MARKUS ML, 1983, COMMUN ACM, V26, P430 20914 MARTIN NM, 2002, J ACAD BUSINESS, V1, P278 20915 MARTINKO MJ, 1996, BEHAV INFORM TECHNOL, V15, P313 20916 MILES J, 2000, BRIT J MATH STAT P 1, V53, P141 20917 MILMAN Z, 1987, MANAGEMENT INFORMATI, V11, P479 20918 MOORE GC, 1993, EMPIRICAL EXAMINATIO 20919 NORZAIDI MD, 2007, IND MANAGE DATA SYST, V107, P1227, DOI 20920 10.1108/02635570710822831 20921 NORZAIDI MD, 2007, INFORM TECHNOLOGY IT 20922 NORZAIDI MD, 2007, INT C LOG SERV MAN O 20923 NORZAIDI MD, 2007, INV NEW PROD INPEX P 20924 NORZAIDI MD, 2008, J COMPUTER IN PRESS 20925 NUNNALLY JC, 1978, PSYCHOMETRIC THEORY 20926 ROSCOE JT, 1975, FUNDAMENTALS RES STA 20927 SEDDON P, 1995, P 15 INT C INF SYST, P99 20928 SEGARS AH, 1993, MIS QUART, V17, P517 20929 SEKARAN U, 2003, RES METHODS BUSINESS 20930 TEO TSH, 2001, INTERNET RES, V11, P125 20931 TRICE AW, 1988, DATA BASE, V19, P33 20932 TU CH, 2002, INT J E LEARNING, V1, P34 20933 WHITE DC, 1979, OECOLOGIA, V40, P63 20934 NR 42 20935 TC 0 20936 PU EMERALD GROUP PUBLISHING LIMITED 20937 PI BINGLEY 20938 PA HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND 20939 SN 0001-253X 20940 J9 ASLIB PROC 20941 JI Aslib Proc. 20942 PY 2008 20943 VL 60 20944 IS 3 20945 BP 242 20946 EP 264 20947 DI 10.1108/00012530810879114 20948 PG 23 20949 SC Computer Science, Information Systems; Information Science & Library 20950 Science 20951 GA 338VF 20952 UT ISI:000258536800005 20953 ER 20954 20955 PT J 20956 AU Lin, YC 20957 AF Lin, Yu-Cheng 20958 TI Developing construction assistant experience management system using 20959 people-based maps 20960 SO AUTOMATION IN CONSTRUCTION 20961 LA English 20962 DT Article 20963 DE experience management; people-based maps; information system; web-based 20964 application; construction 20965 ID KNOWLEDGE MANAGEMENT 20966 AB Experience management encompasses the processes governing creation, 20967 storage, reuse, maintenance, dissemination and evaluation of experience 20968 relevant to a particular situation or problem-solving context. In the 20969 construction industry, experience can be reapplied and shared among 20970 engineers and participants to enhance construction processes and 20971 minimize costs and problem-solving time. This study presents a novel 20972 people-based maps (PBMs) approach that captures and represents engineer 20973 experience and project knowledge. This approach enables users to survey 20974 and access engineer and expert experience from similar projects and 20975 assess their tacit and explicit experience. This study applies 20976 experience management principles to the construction phase of 20977 construction projects and develops a construction assistant 20978 people-based map experience management (APMEM) system for contractors. 20979 The APMEM system is then applied to a Taiwan high-tech construction 20980 project to verify the efficacy of the proposed methodology and 20981 demonstrate the effectiveness of sharing experience during the 20982 construction phase. Experience can be captured and reused to benefit 20983 future projects by effectively utilizing PBMs and web technology during 20984 the construction phase of a project. Combined experimental results of 20985 this study indicate that an APMEM system provides an effective 20986 experience management platform for other construction projects by 20987 adopting a PBMs approach. (c) 2008 Elsevier B.V. All rights reserved. 20988 C1 Natl Taipei Univ Technol, Dept Civil Engn, Taipei, Taiwan. 20989 RP Lin, YC, Natl Taipei Univ Technol, Dept Civil Engn, 1 Chung Hsiao E 20990 Rd,Sec 3, Taipei, Taiwan. 20991 EM yclinntut@gmail.com 20992 CR BERGMANN R, 2002, EXPERIENCE MANAGEMEN 20993 BUZAN T, 1996, MIND MAP BOOK HOW US 20994 CLOUGH RH, 2000, CONSTRUCTION PROJECT 20995 DAVENPORT TH, 1998, WORKING KNOWLEDGE HO 20996 FONG PSW, 2006, J CONSTR ENG M ASCE, V132, P928, DOI 20997 10.1061/(ASCE)0733-9364(2006)132:9(928) 20998 LIEBOWITZ J, 2005, J KNOWLEDGE MANAGEME, V9, P76 20999 LIN YC, 2006, AUTOMAT CONSTR, V15, P693, DOI 21000 10.1016/j.autcon.2005.09.006 21001 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 21002 MANAVAZHI MR, 1995, 102 STANF U CTR INT 21003 MCALEESE R, 1998, INTERACTIVE LEARNING, V6, P1 21004 REUSS MC, 1993, 78 STANF U CTR INT F 21005 TAN HC, 2007, J MANAGE ENG, V23, P18 21006 TATUM CB, 1993, 81 STANF U CTR INT F 21007 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 21008 TROCHIM WMK, 1989, EVAL PROGRAM PLANN, V12, P1 21009 TSERNG HP, 2004, AUTOMAT CONSTR, V13, P781, DOI 21010 10.1016/j.autcon.2004.05.003 21011 UDAIPURWALA A, 2002, CAN J CIVIL ENG, V29, P499 21012 VANDENBERG CC, 2005, J KNOWLEDGE MANAGEME, V9, P123 21013 WETHERILL M, 2007, J COMPUT CIVIL ENG, V21, P78, DOI 21014 10.1061/(ASCE)0887-3801(2007)21:2(78) 21015 WEXLER M, 2001, J KNOWLEDGE MANAGEME, V5, P249 21016 WOO JH, 2004, AUTOMAT CONSTR, V13, P203, DOI 21017 10.1016/j.autcon.2003.09.003 21018 NR 21 21019 TC 0 21020 PU ELSEVIER SCIENCE BV 21021 PI AMSTERDAM 21022 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 21023 SN 0926-5805 21024 J9 AUTOM CONSTR 21025 JI Autom. Constr. 21026 PD NOV 21027 PY 2008 21028 VL 17 21029 IS 8 21030 BP 975 21031 EP 982 21032 DI 10.1016/j.autcon.2008.04.004 21033 PG 8 21034 SC Construction & Building Technology; Engineering, Civil 21035 GA 333OK 21036 UT ISI:000258161600010 21037 ER 21038 21039 PT J 21040 AU Holsapple, CW 21041 Iyengar, D 21042 Jin, HH 21043 Rao, S 21044 AF Holsapple, Clyde W. 21045 Iyengar, Deepak 21046 Jin, Haihao 21047 Rao, Shashank 21048 TI Parameters for software piracy research 21049 SO INFORMATION SOCIETY 21050 LA English 21051 DT Review 21052 DE guardianship; piracy parameters; Rational Choice Theory; Routine 21053 Activities Theory; software; software piracy; theoretical framework 21054 ID ETHICAL DECISION-MAKING; GENERAL STRAIN THEORY; MORAL INTENSITY; 21055 PIRATED SOFTWARE; UNIVERSITY-STUDENTS; THEORY PERSPECTIVE; HONG-KONG; 21056 CRIME; MODEL; ISSUES 21057 AB Advances in Internet and other digital technologies have opened up new 21058 channels and methods for online business. They have also led to a 21059 situation where the same channels can be abused and misused. One of 21060 these forms of technology abuse, which is becoming increasingly 21061 prevalent these days, is the piracy of digital content. This article 21062 introduces a relatively comprehensive and unified theoretical framework 21063 for studying and understanding a major aspect of digital piracy: 21064 namely, software piracy. Based on Routine Activities Theory, Rational 21065 Choice Theory, and guardianship concepts, the framework identifies key 21066 parameters that can affect the incidence of software piracy. We apply 21067 the framework in conducting a systematic examination of 75 articles 21068 dealing with software piracy. The examination reveals that a 21069 considerable number of parameters have received little or no attention 21070 from software-piracy researchers. In addition to suggesting research 21071 opportunities, the framework furnishes a systematic approach for 21072 structuring the design of future research studies in the realm of 21073 software piracy. The insights furnished by this article contribute to 21074 future investigations of the software-piracy phenomenon that are needed 21075 to avert the economic and social damage caused by software piracy. 21076 C1 [Holsapple, Clyde W.; Iyengar, Deepak; Rao, Shashank] Univ Kentucky, CM Gatton Coll Business & Econ, Lexington, KY 40506 USA. 21077 [Jin, Haihao] Univ Memphis, Fogelman Coll Business & Econ, Memphis, TN 38152 USA. 21078 RP Holsapple, CW, Univ Kentucky, CM Gatton Coll Business & Econ, 21079 Lexington, KY 40506 USA. 21080 EM cwhols@email.uky.edu 21081 CR *BSA IDC, 2004, 1 ANN BSA IDC GLOB S 21082 *BSA, 2007, 4 ANN BSA IDC GLOB S 21083 *INT PLANN RES COR, 2003, 8 ANN BSA GLOB SOFTW 21084 ALJABRI I, 1997, OMEGA-INT J MANAGE S, V25, P335 21085 ALRAFEE S, 2006, J BUS ETHICS, V63, P237, DOI 10.1007/s10551-005-1902-9 21086 ALTINKEMER K, 2005, INFORM SYSTEMS E BUS, V3, P343 21087 ANDRES AR, 2006, EUROPEAN J LAW EC, V21, P29 21088 BAE SH, 2006, INF ECON POLICY, V18, P303, DOI 21089 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Soc. 21227 PY 2008 21228 VL 24 21229 IS 4 21230 BP 199 21231 EP 218 21232 DI 10.1080/01972240802189468 21233 PG 20 21234 SC Information Science & Library Science 21235 GA 328IF 21236 UT ISI:000257791000001 21237 ER 21238 21239 PT J 21240 AU Hsu, IC 21241 AF Hsu, I-Chieh 21242 TI Knowledge sharing practices as a facilitating factor for improving 21243 organizational performance through human capital: A preliminary test 21244 SO EXPERT SYSTEMS WITH APPLICATIONS 21245 LA English 21246 DT Article 21247 DE knowledge sharing; performance; human capital; innovation strategy; top 21248 management knowledge values 21249 ID HUMAN-RESOURCE MANAGEMENT; SUSTAINED COMPETITIVE ADVANTAGE; FIRM 21250 PERFORMANCE; EMPIRICAL-EXAMINATION; STRATEGY; VIEW; CAPABILITIES; 21251 PERSPECTIVE; INNOVATION; ANTECEDENTS 21252 AB Organizational knowledge sharing, argued to be able to improve 21253 organizational performance and achieve competitive advantage, is often 21254 not induced successfully. How organizations should encourage and 21255 facilitate knowledge sharing to improve organizational performance is 21256 still an important research question. This study proposes and examines 21257 a model of organizational knowledge sharing that improves 21258 organizational performance. Organizational knowledge sharing practices 21259 are argued to be able to encourage and facilitate knowledge sharing, 21260 and are hypothesized to have a positive relationship with 21261 organizational human capital (employee competencies), which is 21262 hypothesized to have a positive relationship with organizational 21263 performance. Two organizational antecedents (innovation strategy and 21264 top management knowledge values) are hypothesized to lead to the 21265 implementation of organizational knowledge sharing practices. The 21266 hypotheses were examined with data collected from 256 companies in 21267 Taiwan. All the hypotheses are supported. This study has both 21268 theoretical and practical implications. (C) 2007 Elsevier Ltd. All 21269 rights reserved. 21270 C1 [Hsu, I-Chieh] Natl Changhua Univ Educ, Dept Business Adm, Changhua 500, Japan. 21271 RP Hsu, IC, 1600 W Bradley Ave,Apt C-56, Champaign, IL 61821 USA. 21272 EM fbhsu@cc.ncue.edu.tw 21273 CR ALAVI M, 2001, MIS QUART, V25, P107 21274 ALAVI M, 2005, J MANAGE INFORM SYST, V22, P191 21275 ANDERSON JC, 1988, PSYCHOL BULL, V103, P411 21276 ARGOTE L, 1999, ORG LEARNING CREATIN 21277 BAE J, 2000, ACAD MANAGE J, V43, P502 21278 BAE J, 2003, INT J HUM RESOUR MAN, V14, P1308, DOI 21279 10.1080/0958519032000145774 21280 BARNEY J, 1991, J MANAGE, V17, P99 21281 BARTLETT CA, 2002, MIT SLOAN MANAGE REV, V43, P34 21282 BECERRAFERNANDEZ I, 2001, J MANAGE INFORM SYST, V18, P23 21283 BECKER GS, 1964, HUMAN CAPITAL 21284 BECKER GS, 1976, EC APPROACH HUMAN BE 21285 BEER M, 2000, HARVARD BUS REV, V78, P133 21286 BLAU PM, 1964, EXCHANGE POWER SOCIA 21287 CABRERA A, 2002, ORGAN STUD, V23, P687 21288 CALANTONE RJ, 2002, IND MARKET MANAG, V31, P515 21289 CHIOU JS, 2004, 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J9 EXPERT SYST APPL 21374 JI Expert Syst. Appl. 21375 PD OCT 21376 PY 2008 21377 VL 35 21378 IS 3 21379 BP 1316 21380 EP 1326 21381 DI 10.1016/j.eswa.2007.08.012 21382 PG 11 21383 SC Computer Science, Artificial Intelligence; Engineering, Electrical & 21384 Electronic; Operations Research & Management Science 21385 GA 331DU 21386 UT ISI:000257993700072 21387 ER 21388 21389 PT J 21390 AU Petter, S 21391 DeLone, W 21392 McLean, E 21393 AF Petter, Stacie 21394 DeLone, William 21395 McLean, Ephraim 21396 TI Measuring information systems success: models, dimensions, measures, 21397 and interrelationships 21398 SO EUROPEAN JOURNAL OF INFORMATION SYSTEMS 21399 LA English 21400 DT Review 21401 DE information systems success; organizational and individual use of IS; 21402 IS effectiveness; IT performance; measurement; literature review 21403 ID TECHNOLOGY ACCEPTANCE MODEL; CONFIRMATORY FACTOR-ANALYSIS; USER 21404 COMPUTING SATISFACTION; SUPPORT DECISION-MAKING; HEALTH-CARE INDUSTRY; 21405 SERVICE QUALITY; EXPERT-SYSTEMS; INDIVIDUAL-PERFORMANCE; PERCEIVED 21406 EASE; MCLEAN MODEL 21407 AB Since DeLone and McLean (D&M) developed their model of IS success, 21408 there has been much research on the topic of success as well as 21409 extensions and tests of their model. Using the technique of a 21410 qualitative literature review, this research reviews 180 papers found 21411 in the academic literature for the period 1992-2007 dealing with some 21412 aspect of IS success. Using the six dimensions of the D&M model-system 21413 quality, information quality, service quality, use, user satisfaction, 21414 and net benefits - 90 empirical studies were examined and the results 21415 summarized. Measures for the six success constructs are described and 21416 15 pairwise associations between the success constructs are analyzed. 21417 This work builds on the prior research related to IS success by 21418 summarizing the measures applied to the evaluation of IS success and by 21419 examining the relationships that comprise the D&M IS success model in 21420 both individual and organizational contexts. 21421 C1 [McLean, Ephraim] Georgia State Univ, Dept Comp Informat Syst, Robinson Coll Business, Atlanta, GA 30303 USA. 21422 [Petter, Stacie] Univ Nebraska, Dept Informat Syst & Quantitat Anal, Omaha, NE 68182 USA. 21423 [DeLone, William] American Univ, Dept Informat Technol, Washington, DC 20016 USA. 21424 RP McLean, E, Georgia State Univ, Dept Comp Informat Syst, Robinson Coll 21425 Business, Atlanta, GA 30303 USA. 21426 EM emclean@gsu.edu 21427 CR ABDULGADER AH, 1997, J COMPUT INFORM SYST, V38, P55 21428 ADAMS DA, 1992, MIS QUART, V16, P227 21429 AGARWAL R, 1997, DECISION SCI, V28, 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INFORM, V12, P30 21633 WEILL P, 1999, MIS QUART, V23, P601 21634 WINTER SJ, 1998, INFORM MANAGE, V34, P275 21635 WIXOM BH, 2001, MIS QUART, V25, P17 21636 WIXOM BH, 2005, INFORM SYST RES, V16, P85, DOI 10.1287/isre.1050.0042 21637 WOODROOF JB, 1998, INFORMATION RESOURCE, V11, P37 21638 WU JH, 2006, INFORM MANAGE-AMSTER, V43, P728, DOI 21639 10.1016/j.im.2006.05.002 21640 YANG HD, 2004, DECIS SUPPORT SYST, V38, P19, DOI 21641 10.1016/S0167-9236(03)00062-9 21642 YOON S, 1996, P 2 AM C INF SYST AS, P16 21643 YOON Y, 1995, J MANAGEMENT INFORMA, V12, P225 21644 YOON Y, 1998, J ENG TECHNOL MANAGE, V15, P179 21645 YOON YH, 1995, MIS QUART, V19, P83 21646 YUTHAS K, 1998, INFORM MANAGE, V33, P115 21647 ZHU K, 2005, INFORM SYST RES, V16, P61, DOI 10.1287/isre.1050.0045 21648 NR 209 21649 TC 0 21650 PU PALGRAVE MACMILLAN LTD 21651 PI BASINGSTOKE 21652 PA BRUNEL RD BLDG, HOUNDMILLS, BASINGSTOKE RG21 6XS, HANTS, ENGLAND 21653 SN 0960-085X 21654 J9 EUR J INFOR SYST 21655 JI Eur. J. Inform. Syst. 21656 PD JUN 21657 PY 2008 21658 VL 17 21659 IS 3 21660 BP 236 21661 EP 263 21662 DI 10.1057/ejis.2008.15 21663 PG 28 21664 SC Computer Science, Information Systems 21665 GA 332HC 21666 UT ISI:000258072300005 21667 ER 21668 21669 PT J 21670 AU Zheng, C 21671 Hu, MC 21672 AF Zheng, Connie 21673 Hu, Mei-Chih 21674 TI Challenge to ICT manpower planning under the economic restructuring: 21675 Empirical evidence from MNCs in Singapore and Taiwan 21676 SO TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE 21677 LA English 21678 DT Article 21679 DE information; communication; technology; ICT; manpower planning; 21680 Singapore; Taiwan 21681 ID NATIONAL INNOVATIVE CAPACITY; INDUSTRY; KOREA 21682 AB The study evaluates the issues related to the manpower planning for 21683 developing the information, communication and technology (ICT) industry 21684 under the economic restructuring in Singapore and Taiwan. Using data 21685 collected from 211 multinational companies (MNCs) operating in these 21686 two countries, we measured recruitment difficulty and attrition rate 21687 experienced by MNCs, and evaluate the extent of ICT skill shortages 21688 among the companies surveyed. We found some impact of the nation-pushed 21689 ICT manpower planning and development on easing the recruitment 21690 difficulty overall at firm level. However, a high attrition rate 21691 especially of the low-medium ICT professionals identified in this study 21692 may be related to an imbalanced approach taken by the governments to 21693 focus on developing high level of science and technology and ICT 21694 skills. Implications to the two countries examined and other latecomer 21695 countries such as China, India and Vietnam are discussed. Crown 21696 Copyright (C) 2007 Published by Elsevier Inc. All rights reserved. 21697 C1 [Zheng, Connie] Cent Queensland Univ, Fac Business & Informat, Sch Management & Informat Syst, Rockhampton, Qld 4702, Australia. 21698 [Hu, Mei-Chih] Feng Chia Univ, Grad Inst Management Technol, Taichung 407, Taiwan. 21699 RP Zheng, C, Cent Queensland Univ, Fac Business & Informat, Sch Management 21700 & Informat Syst, Bruce Highway, Rockhampton, Qld 4702, Australia. 21701 EM c.zheng@cqu.edu.au 21702 mchu@fcu.edu.tw 21703 CR 2005, ASIAN HR NEWSLE 0206 21704 2005, INT HERALD TRIBUNE 21705 2006, ASIA TIMES 0206 21706 2006, ASIANEWS 0206 21707 *ADP, 2005, KEY IND 2005 LAB MAR 21708 *EC DEV BOARD, 2002, S T STRUCT SING 2002 21709 *ITRI, 2004, ANN REPORTS 21710 *MIN ED, 2004, INTR MIN ED SCHOL ST 21711 *MIN MANP, 2002, 2002 SING YB MANP ST 21712 *MIN MANP, 2006, SING ICT POL 21713 *MOEA, 2004, IND STAT SURV REP 21714 *MOEA, 2006, IND POL 21715 *NAT PROD BOARD, 1988, REP TASK FORC JOB HO 21716 *NAT SCI COUNC, 1997, SCI TECHN IND 21717 *UNCTAD, 2001, WORLD INV REP 2001 P 21718 *WORLD BANK, 1993, E AS MIR EC GROWTH P 21719 AMSDEN AH, 2003, LATE DEV TAIWANS UPG 21720 ARUNDEL A, 1998, RES POLICY, V27, P27 21721 BENJAMIN R, 1995, SLOAN MANAGE REV, V36, P62 21722 BUCKLEY PJ, 2003, J INT BUS STUD, V34, P219, DOI 21723 10.1057/palgrave.jibs.8400024 21724 CHANG PL, 2002, TECHNOVATION, V22, P101 21725 CHATFIELD AT, 1997, J MANAGEMENT INFORMA, V14, P13 21726 CHEN SK, 2002, APPL SOIL ECOL, V19, P249 21727 CHOUNG JY, 1998, IEEE T ENG MANAGE, V45, P357 21728 CLARK R, 2006, SINGAPORES BILLION D 21729 COHEN WM, 1990, ADMIN SCI QUART, V35, P128 21730 DAVENPORT T, 1993, PROCESS INNOVATION R 21731 HAMMER M, 2003, REENGINEERING CORPOR 21732 HAN G, 2003, PRODUCTIVITY EFFICIE, V536 21733 HOBDAY M, 1995, INNOVATION E ASIA 21734 HOBDAY M, 2004, RES POLICY, V33, P1433, DOI 10.1016/j.respol.2004.05.005 21735 HU AG, 2004, ECON DEV CULT CHANGE, V52, P781 21736 HU MC, 2005, RES POLICY, V34, P1322, DOI 10.1016/j.respol.2005.04.009 21737 HU MC, 2007, TECHNOL FORECAST SOC, V74, P298, DOI 21738 10.1016/j.techfore.2006.04.001 21739 IREDALE R, 1995, ASSESSING SKILLS SHO 21740 KHATRI N, 2000, INT J HUM RESOUR MAN, V11, P336 21741 KHATRI N, 2001, HUMAN RESOURCE MANAG, V11, P54 21742 KHATRI N, 2003, MANAGING HUMAN RESOU, P221 21743 KOIKE K, 1996, P REG M AS IND REL A 21744 KURUVILLA S, 2002, WORLD DEV, V30, P1461 21745 LEE TL, 2005, RES POLICY, V34, P425, DOI 10.1016/j.respol.2005.01.009 21746 LIU SJ, 2002, MADE TAIWAN BOOMING 21747 LOH L, 1995, INFORM MANAGE, V29, P239 21748 LOW L, 2000, RES PRACT HUM RESOUR, V8, P23 21749 MALHOTRA Y, 2000, J GLOBAL INFORMATION, V8, P5 21750 MATHEWS JA, 2000, TIGER TECHNOLOGY CRE 21751 MATHEWS JA, 2002, ASIA PACIFIC J MANAG, V19, P467 21752 MOBLEY WH, 1982, EMPLOYEE TURNOVER CA 21753 OVE G, 1992, R&D MANAGE, V22, P111 21754 PRICE JL, 1977, STUDY TURNOVER 21755 SHAH C, 2005, AUSTR B LABOUR, V31, P44 21756 SHAW JB, 1995, ASIA PACIFIC J HUMAN, V33, P22 21757 STAHL C, 2002, SKILL SHORTAGES TRAI 21758 TEO T, 2003, INFORM MANAGE, V42, P89 21759 TRAJTENBERG M, 1999, NBER WORKING PAPERS, V7022 21760 UPTON DM, 1996, HARVARD BUS REV, V74, P123 21761 WAN D, 2006, PERSPECTIVES HUMAN R, P144 21762 ZHENG C, 2005, 19 ANZAM C P ENG MUL 21763 NR 58 21764 TC 0 21765 PU ELSEVIER SCIENCE INC 21766 PI NEW YORK 21767 PA 360 PARK AVE SOUTH, NEW YORK, NY 10010-1710 USA 21768 SN 0040-1625 21769 J9 TECHNOL FORECAST SOC CHANGE 21770 JI Technol. Forecast. Soc. Chang. 21771 PD JUL 21772 PY 2008 21773 VL 75 21774 IS 6 21775 BP 834 21776 EP 853 21777 DI 10.1016/j.techfore.2007.05.002 21778 PG 20 21779 SC Business; Planning & Development 21780 GA 328ZZ 21781 UT ISI:000257838000007 21782 ER 21783 21784 PT J 21785 AU Skyrius, R 21786 AF Skyrius, Rimvydas 21787 TI The current state of decision support in Lithuanian business 21788 SO INFORMATION RESEARCH-AN INTERNATIONAL ELECTRONIC JOURNAL 21789 LA English 21790 DT Article 21791 ID INFORMATION 21792 AB Introduction. A study of information technology use for decision 21793 information needs in the community of Lithuanian business users has 21794 been performed to learn about actual ways of using the technology and 21795 user attitudes towards its efficiency. 21796 Method. A survey has been used to elicit responses from business 21797 decision makers and provide insights into the state of support for 21798 decision information needs. Analysis. The survey yielded 250 responses 21799 on issues of general information needs, environment monitoring, 21800 decision making circumstances and information use, and preservation and 21801 re-use of decision experience. 21802 Results. The respondents confirmed the use of information technology as 21803 a problem-solving management tool, positioning its use closer to its 21804 known basic strengths. The more sophisticated part of problem-solving 21805 functions (detection of important changes, sense-making, creativity) 21806 are left to human actors, thus ensuring efficiency and flexibility. 21807 Conclusions. The suggested approach for the providers of information 21808 services for decision making would be more with less: stressing the 21809 proximity of simple support tools and principal information sources to 21810 the decision makers and ensuring the convenient use of more 21811 sophisticated functionality whenever required. 21812 C1 Vilnius State Univ, Fac Econ, Dept Econ Informat, Vilnius, Lithuania. 21813 RP Skyrius, R, Vilnius State Univ, Fac Econ, Dept Econ Informat, Vilnius, 21814 Lithuania. 21815 CR ASHILL J, 2001, QUALITATIVE MARKET R, V4, P52 21816 COHEN EB, 2000, P 2000 AM C INF SYST 21817 COHEN R, 2007, DMREVIEW ONLINE 0308 21818 CULKIN N, 1999, MARKETING INTELLIGEN, V17, P6 21819 DAVENPORT TH, 2006, HARVARD BUS REV, V84, P99 21820 DHEBAR A, 1993, SLOAN MANAGE REV, V34, P69 21821 FERGUSON G, 2005, MIT SLOAN MANAGE REV, V46, P51 21822 HARRIS JG, 2002, ACCENTURE I HIGH PER 21823 HILL J, 2004, QUALITATIVE MARKET R, V7, P48 21824 JOHNSTONE D, 2004, INFORM RES, V9 21825 KEEN PGW, 1978, DECISION SUPPORT SYS 21826 KLING R, 1996, COMPUTERIZATION CONT 21827 LACITY M, 1999, WHY GEN MANAGERS NEE 21828 MACEVICIUTE E, 2006, INFORM RES, V11 21829 MALHOTRA Y, 2004, COMMUN ACM, V47, P89 21830 MALHOTRA Y, 2005, J KNOWLEDGE MANAGEME, V9, P7 21831 MCAFEE A, 2004, MIT SLOAN MANAGE REV, V45, P18 21832 MCKENZIE ML, 2005, INFORM RES, V10 21833 MELCHERT F, 2004, 2004 IFIP INT C DEC, P535 21834 NAKATSU R, 2004, 2004 IFIP INT C DEC 21835 NIEDZWIECKA B, INFORM RES, V9 21836 RAGGAD BG, 1997, IND MANAGE DATA SYST, V97, P43 21837 RIEGE A, 2005, J KNOWLEDGE MANAGEME, V9, P18 21838 SAUTER VL, 1999, COMMUN ACM, V42, P109 21839 SHEFF H, 2006, CUSTOMER MANAGE 0201 21840 SIMON H, 1960, NEW SCI MANAGEMENT D 21841 SJOBERG L, 2002, 20029 SSE EFI WORK P 21842 SKYRIUS R, 2000, CHALLENGES INFORM TE, P714 21843 SKYRIUS R, 2002, IS2002 INF SCI IT ED, P1419 21844 SPRAGUE R, 1982, BUILDING EFFECTIVE D 21845 TURPIN M, 2004, 2004 IFIP INT C DEC, P782 21846 WILSON TD, 2000, INFORMING SCI, V3, P49 21847 ZHONG N, 2007, COMMUN ACM, V50, P89 21848 NR 33 21849 TC 0 21850 PU UNIV SHEFFIELD DEPT INFORMATION STUDIES 21851 PI SHEFFIELD 21852 PA UNIV SHEFFIELD, WESTERN BANK, SHEFFIELD S10 2TN, S YORKS, ENGLAND 21853 SN 1368-1613 21854 J9 INF RES 21855 JI Inf. Res. 21856 PD JUN 21857 PY 2008 21858 VL 13 21859 IS 2 21860 AR 345 21861 PG 41 21862 SC Information Science & Library Science 21863 GA 324GO 21864 UT ISI:000257506000041 21865 ER 21866 21867 PT J 21868 AU Guerra-Zubiaga, DA 21869 Young, RIM 21870 AF Guerra-Zubiaga, D. A. 21871 Young, R. I. M. 21872 TI Design of a manufacturing knowledge model 21873 SO INTERNATIONAL JOURNAL OF COMPUTER INTEGRATED MANUFACTURING 21874 LA English 21875 DT Article 21876 DE manufacturing model; knowledge model; information and knowledge 21877 structures; decision support; process planning 21878 ID REPRESENTATION; INFORMATION 21879 AB A manufacturing model is an information and knowledge model that 21880 describes the manufacturing capability of a particular organization. 21881 This work contributes to the area of information and knowledge 21882 structure to support manufacturing decisions. The structures of the 21883 manufacturing model have been defined to achieve suitable access to, 21884 and maintenance of, the manufacturing knowledge. Emphasis has been made 21885 on investigating a suitable manufacturing model structure in order to 21886 readily access manufacturing knowledge related to process planning 21887 activities. The aim of this research was to design a manufacturing 21888 knowledge model (MKM) and demonstrate its functionality through 21889 experimental software. This paper presents requirements for a new MKM, 21890 proposes its structure and describes its design. 21891 C1 [Guerra-Zubiaga, D. A.] Ctr Innovat Design & Technol, Monterrey, Mexico. 21892 [Young, R. I. M.] Univ Loughborough, Wolfson Sch Mech & Mfg Engn, Loughborough, Leics, England. 21893 RP Guerra-Zubiaga, DA, Ctr Innovat Design & Technol, Monterrey, Mexico. 21894 EM david.guerra@itesm.mx 21895 CR *TEXT TOOLS LTD, 2003, TIT PLUS 21896 ACKERMAN MS, 2003, SHARING EXPERTISE KN 21897 BABITSKY VI, 2003, J MATER PROCESS TECH, V132, P157 21898 BECKETT RC, 2001, P IFIP 4 INT C DES I, P2 21899 BOOCH G, 1999, UNIFIED MODELLING LA 21900 BRUEGGE B, 2000, OBJECT ORIENTED SOFT 21901 CHANG TC, 2006, COMPUTER AIDED MANUF 21902 CHUNG PWH, 2003, KNOWL-BASED SYST, V16, P149 21903 DORADOR JM, 2001, THESIS LOUGHBOROUGH 21904 GIACHETTI RE, 1999, J INTELL MANUF, V10, P49 21905 GUERRA D, 2004, THESIS LOUGHBOROUGH 21906 GUERRA D, 2005, 33 ANN C N AM MAN RE, P203 21907 HARDING JA, 1996, THESIS LOUGHBOROUGH 21908 KREINER K, 2002, J KNOWLEDGE MANAGEME, V6, P112 21909 LIU S, 2004, INT J COMP INTEG M, V17, P479, DOI 21910 10.1080/09511920310001650025 21911 MAHE S, 1998, P 2 INT C PRACT ASP, P1 21912 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 21913 MASCITELLI R, 2000, J PROD INNOVAT MANAG, V17, P179 21914 MILLS JJ, 2001, INFORM KNOWLEDGE PRO 21915 MOLINA A, 1995, CONCURRENT ENG-RES A, V3, P29 21916 MOLINA A, 1999, P I MECH ENG B-J ENG, V213, P225 21917 NICKOLS F, 2000, KNOWLEDGE MANAGEMENT, P12 21918 NONAKA I, 1995, KNOWLEDGE CREATING C 21919 REZAYAT M, 2000, COMPUT AIDED DESIGN, V32, P299 21920 RODHAIN F, 1999, P 1999 ACM SIGCPR C, P51 21921 RODRIGUEZ K, 2005, COMPUT IND, V56, P126 21922 RUMBAUGH J, 1991, OBJECT ORIENTED MODE 21923 SHEHAB E, 2002, INT J ADV MANUF TECH, V19, P49 21924 SORMAZ DN, 1997, INT J COMPUT INTEG M, V10, P92 21925 SWAP W, 2001, J MANAGE INFORM SYST, V18, P95 21926 YOUNG R, 2005, ADV INTEGRATED DESIG, P173 21927 YOUNG RIM, 2003, INT J COMP INTEG M, V16, P428, DOI 21928 10.1080/0951192031000080876 21929 ZHAO J, 1999, INT J AGILE MANAGEME, V1, P150 21930 ZHENG J, 2001, BACKGROUND FOREGROUN 21931 NR 34 21932 TC 0 21933 PU TAYLOR & FRANCIS LTD 21934 PI ABINGDON 21935 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND 21936 SN 0951-192X 21937 J9 INT J COMP INTEG MANU 21938 JI Int. J. Comput. Integr. Manuf. 21939 PY 2008 21940 VL 21 21941 IS 5 21942 BP 526 21943 EP 539 21944 DI 10.1080/09511920701258040 21945 PG 14 21946 SC Computer Science, Interdisciplinary Applications; Engineering, 21947 Manufacturing; Operations Research & Management Science 21948 GA 317JK 21949 UT ISI:000257015900003 21950 ER 21951 21952 PT J 21953 AU Goel, S 21954 Chen, V 21955 AF Goel, Sanjay 21956 Chen, Vicki 21957 TI Integrating the global enterprise using Six Sigma: Business process 21958 reengineering at General Electric Wind Energy 21959 SO INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS 21960 LA English 21961 DT Article 21962 DE security; risk analysis; information assurance; business process 21963 reengineering (BPR); Six Sigma; General Electric 21964 ID PROCESS REDESIGN 21965 AB This paper describes the risks involved in business process 21966 reengineering (BPR) when a large enterprise company acquires small 21967 fast-growing companies to power its own growth engine. integration of 21968 business processes across disparate organizations with different 21969 cultures requires careful planning and involves process automation, 21970 globalization, system selection, downsizing, and information security. 21971 It is important to streamline and automate processes in order to 21972 improve efficiency and reduce operating cycle times. Ideally, during 21973 reengineering, processes should be built from scratch based on evolving 21974 business needs, changing market conditions, as well as innovations in 21975 technology. Business realities, however, often force organizations into 21976 redesigning peripheral business processes while keeping the core 21977 process intact. This helps avoid disruption of organizational 21978 operations and allows for more flexible time constraints during 21979 implementation. Several compromises must be made during this redesign. 21980 This paper presents a framework for BPR using a structured analytic 21981 approach to make business decisions. The paper discusses the case of 21982 BPR at General Electric Energy's Wind Division to integrate business 21983 operations across its globally dispersed acquisitions. The effort 21984 involved defining metrics for redesign, identifying alternate tools and 21985 processes, and evaluating the alternatives through those metrics 21986 employing Six Sigma methodology. The goal of this work is to 21987 demonstrate our approach that abstract best practices for process 21988 integration across global engineering corporations developed over time 21989 at General Electric. (C) 2007 Elsevier B.V. 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J. Prod. Econ. 22061 PD JUN 22062 PY 2008 22063 VL 113 22064 IS 2 22065 BP 914 22066 EP 927 22067 DI 10.1016/j.ijpe.2007.12.002 22068 PG 14 22069 SC Engineering, Industrial; Engineering, Manufacturing; Operations 22070 Research & Management Science 22071 GA 316EZ 22072 UT ISI:000256933200032 22073 ER 22074 22075 PT C 22076 AU Albaypak, YE 22077 AF Albaypak, Yildiz Esra 22078 TI A fuzzy linear programming model for multiattribute group decision 22079 making: An application to knowledge management 22080 SO JOURNAL OF MULTIPLE-VALUED LOGIC AND SOFT COMPUTING 22081 LA English 22082 DT Proceedings Paper 22083 DE fuzzy decision making; fuzzy numbers; FLP; LINMAP; knowledge management 22084 tools; MCDM; linguistic variable 22085 ID ALTERNATIVES; ENVIRONMENTS 22086 AB The aim of this paper is to develop a framework to aid in the 22087 evaluation and selection of Knowledge Management (KM) tools and 22088 technologies. In this paper, we propose a fuzzy linear programming 22089 technique (FLP) for multiple attribute group decision making (MAGDM) 22090 problems with preference information on alternatives. To reflect the 22091 decision maker's subjective preference information and to determine the 22092 weight vector of attributes, the linear programming technique for 22093 multidimensional analysis of preference (LINMAP) based on group 22094 consistency and inconsistency indices is used. This paper offers a 22095 methodology for analyzing individual and multidimensional preferences 22096 with linear programming technique under fuzzy environments and a 22097 systemic approach is proposed to evaluate an appropriate KM tool for 22098 the organization. In the proposed model both qualitative and 22099 quantitative criteria are evaluated according to the decision makers' 22100 preferences. Finally, the developed model is applied to a real case of 22101 assisting decision-makers in a leading logistics company in Turkey. 22102 C1 Galatasaray Univ, Fac Engn & Technol, TR-34357 Istanbul, Turkey. 22103 RP Albaypak, YE, Galatasaray Univ, Fac Engn & Technol, Ciragan Cad 36, 22104 TR-34357 Istanbul, Turkey. 22105 EM ealbayrak@gsu.edu.tr 22106 CR ALAVI M, 2001, MIS QUART, V25, P107 22107 BYUN DH, 1996, J END USER COMPUTING, V8, P31 22108 CHEN CT, 2000, FUZZY SET SYST, V114, P1 22109 CHOI B, 2002, EXPERT SYST APPL, V23, P173 22110 CONWAY S, 2002, UNLOCKING KNOWLEDGE 22111 DAVIS L, 1994, INTEGRATED MANUFACTU, V5, P23 22112 FAN ZP, 2004, COMPUT IND ENG, V46, P321, DOI 10.1016/j.cie.2003.12.011 22113 HWANG CL, 1987, GROUP DECISION MAKIN 22114 HWANG CL, 1992, FUZZY ATTRIBUTE DECI 22115 HWANG, 1995, MULTIPLE ATTRIBUTE D 22116 KALLING T, 2003, J KNOWLEDGE MANAGEME, V7, P67 22117 LI DF, 2004, INFORM SCIENCES, V158, P263, DOI 10.1016/j.ins.2003.08.007 22118 MALHOTRA Y, 2002, HDB KNOWLEDGE MANAGE, V1, P577 22119 MELLOR GF, 1997, GETTING REAL TIME KN, V21, P99 22120 PARLBY D, 1997, POWER KNOWLEDGE BUSI 22121 ROSS TJ, 1995, FUZZY LOGIC ENG APPL 22122 SIRINIVASAN V, 1973, PSYCHOMETRIKA, V38, P337 22123 VAN PJM, 1983, FUZZY SETS SYSTEMS, V11, P229 22124 WANG YM, 2005, FUZZY SET SYST, V153, P331, DOI 10.1016/j.fss.2005.02.018 22125 WENSLEY AKP, 2000, TOOLS KNOWLEDGE MANA 22126 XIA HC, 2006, J COMPUT SYST SCI, V72, P741, DOI 22127 10.1016/j.jcss.2005.11.001 22128 ZADEH LA, 1965, INFORM CONTR, V8, P338 22129 NR 22 22130 TC 0 22131 PU OLD CITY PUBLISHING INC 22132 PI PHILADELPHIA 22133 PA 628 NORTH 2ND ST, PHILADELPHIA, PA 19123 USA 22134 SN 1542-3980 22135 J9 J MULT-VALUED LOG SOFT COMPUT 22136 JI J. Mult.-Valued Log. Soft Comput. 22137 PY 2008 22138 VL 14 22139 IS 3-5 22140 BP 339 22141 EP 353 22142 PG 15 22143 SC Computer Science, Artificial Intelligence; Computer Science, Theory & 22144 Methods 22145 GA 306RL 22146 UT ISI:000256265400010 22147 ER 22148 22149 PT J 22150 AU Chiu, HC 22151 Hsieh, YC 22152 Wang, MC 22153 AF Chiu, Hung-Chang 22154 Hsieh, Yi-Ching 22155 Wang, Mei-Chien 22156 TI How to encourage customers to use legal software 22157 SO JOURNAL OF BUSINESS ETHICS 22158 LA English 22159 DT Article 22160 DE antipiracy; piracy; retention; software; stayers; switchers 22161 ID ETHICAL DECISION-MAKING; SERVICE PROVIDERS; SWITCHING BARRIERS; 22162 EMPIRICAL-EVIDENCE; PIRACY; MODEL; SATISFACTION; CONSEQUENCES; 22163 BEHAVIOR; IMPACT 22164 AB This study attempts to identify customer retention strategies for legal 22165 software and discusses their effectiveness for three consumer groups 22166 (stayers, dissatisfied switchers, and satisfied switchers). Although 22167 previous studies propose several antipirating strategies, they do not 22168 discuss how to enhance customer intentions to use legal software, which 22169 is crucial for software companies. The authors provide four generic 22170 retention strategies developed from both antipiracy and customer 22171 loyalty literature. The results indicate lower-pricing, legal, 22172 communication, and product strategies all enhance customer purchase 22173 intentions toward legal software. The lower-pricing strategy is more 22174 useful for stayers and dissatisfied switchers, and the communication 22175 strategy is most useful for dissatisfied switchers. Both the legal and 22176 product strategies have similar impacts on purchase intentions across 22177 the three segments. From a firm perspective, a product strategy is most 22178 worthwhile and useful across all segments. 22179 C1 [Chiu, Hung-Chang] Natl Tsing Hua Univ, Inst Technol Management, Hsinchu, Taiwan. 22180 [Hsieh, Yi-Ching] Natl Cent Univ, Dept Informat Management, Tao Yuan, Taiwan. 22181 [Wang, Mei-Chien] Natl Chung Hsing Univ, Grad Inst Technol & Innovat Management, Taichung 40227, Taiwan. 22182 RP Chiu, HC, Natl Tsing Hua Univ, Inst Technol Management, Hsinchu, Taiwan. 22183 EM ychsieh@mgt.ncu.edu.tw 22184 wmcjoyce123@ms57.url.com 22185 CR ALBERSMILLER ND, 1999, J CONSUM MARK, V16, P273 22186 ANDERSON EW, 2000, J SERV RES-US, V3, P107 22187 ANDERSON JC, 1991, CALIF MANAGE REV, V33, P95 22188 ARNOLD MJ, 2003, J RETAILING, V79, P77, DOI 22189 10.1016/S0022-4359(03)00007-1 22190 BANERJEE D, 2005, APPL ECON, V37, P2091, DOI 10.1080/0036840500293276 22191 BANSAL HS, 2004, J ACAD MARKET SCI, V32, P234, DOI 22192 10.1177/0092070304263332 22193 BENDAPUDI N, 1997, J RETAILING, V73, P15 22194 BURNHAM TA, 2003, J ACAD MARKET SCI, V31, P109, DOI 22195 10.1177/0092070302250897 22196 BUSH RF, 1989, BUS HORIZONS, V32, P59 22197 CADOTTE ER, 1987, J MARKETING RES, V24, P305 22198 CHIU HC, 2005, J BUS RES, V58, P1681, DOI 10.1016/j.jbusres.2004.11.005 22199 CHURCHILL GA, 1979, J MARKETING RES, V16, P64 22200 COLE CA, 1989, J RETAILING, V65, P107 22201 CROSBY LA, 1987, J MARKETING RES, V24, P404 22202 DASTOUS A, 2005, J CONSUMER POLICY, V28, P289 22203 DELENER N, 2000, REV BUSINESS, V21, P16 22204 FELDMAN MP, 1977, CRIMINAL BEHAV PSYCH 22205 FORNELL C, 1981, J MARKETING RES, V18, P39 22206 FRAEDRICH JP, 1992, J BUS RES, V24, P283 22207 GANESH J, 2000, J MARKETING, V64, P65 22208 GARBARINO E, 1999, J MARKETING, V63, P70 22209 GOPAL RD, 1997, J MANAGEMENT INFORMA, V13, P29 22210 GOPAL RD, 2004, J ORG COMP ELECT COM, V14, P89 22211 GRACE D, 2001, J SERRV MARKETING, V15, P300 22212 GWINNER KP, 1998, J ACAD MARKET SCI, V26, P101 22213 HARVEY MG, 1985, COLUMBIA J WORLD BUS, V20, P37 22214 HARVEY MG, 1987, J BUSINESS IND MARKE, V2, P5 22215 HIBBARD JD, 2001, J MARKETING RES, V38, P45 22216 HOFSTEDE G, 1980, CULTURES CONSEQUENCE 22217 JACOBS L, 2001, IND MARKET MANAG, V30, P499 22218 JOHNSON RA, 1992, APPL MULTIVARIATE ST, V3 22219 JONES MA, 2000, J RETAILING, V76, P259 22220 KATZ A, 2005, U TORONTO LJ, V55, P155 22221 KEAVENEY SM, 2001, J ACAD MARKET SCI, V29, P374 22222 KIM TK, 1992, J DEV ECON, V38, P245 22223 LICHTENSTEIN DR, 1993, J MARKETING RES, V30, P234 22224 MALHOTRA Y, 1994, J SYST MANAGE, V45, P32 22225 MASLOW AH, 1970, MOTIVATION PERSONALI, V2 22226 MITCHELL R, 1992, AEROSPACE AM, V30, P26 22227 MOHR J, 2005, MARKETING HIGH TECHN, V2 22228 NETER J, 1996, APPL LINEAR STAT MOD, V4 22229 NIA A, 2000, J PRODUCT BRAND MANA, V9, P485 22230 OLIVER RL, 1980, J MARKETING RES, V17, P460 22231 OLIVER RL, 1997, J RETAILING, V73, P311 22232 PARASURAMAN A, 1985, J MARKETING, V49, P41 22233 PATTERSON PG, 2003, J RETAILING, V79, P107, DOI 22234 10.1016/S0022-4359(03)00009-5 22235 PEACE AG, 2003, J MANAGE INFORM SYST, V20, P153 22236 PELTIER JW, 2000, MARK HEALTH SERV, V20, P4 22237 PITTS RE, 1991, J BUS RES, V22, P119 22238 ROOS I, 2004, J SERV RES-US, V6, P256 22239 SHETH JN, 1995, J ACAD MARKET SCI, V23, P255 22240 SHIN SK, 2004, COMMUN ACM, V47, P103 22241 SHULTZ CJ, 1996, COLUMBIA J WORLD BUS, V31, P18 22242 SIMS RR, 1996, J BUS ETHICS, V15, P839 22243 STRAUB DW, 1990, INFORMATION SYSTEMS, V1, P255 22244 SZYMANSKI DM, 2001, J ACAD MARKET SCI, V29, P16 22245 TAN R, 2002, J CONSUMER MARKETING, V12, P96 22246 TAYLOR GS, 1993, HUM RELAT, V46, P419 22247 TELLIS GJ, 1990, J MARKETING, V54, P34 22248 TSAI HT, 2006, PSYCHOL MARKET, V23, P447, DOI 10.1002/mar.20121 22249 TURNBULL PW, 1989, IND MARKET MANAG, V18, P233 22250 VITELL SJ, 1993, J BUS ETHICS, V12, P753 22251 WAGNER SC, 2001, J BUS ETHICS, V29, P161 22252 WANGENHEIM F, 2004, J CONSUMER BEHAV, V3, P211 22253 WIEGNER KK, 2004, FORBES, V132, P35 22254 ZEITHAML VA, 1996, J MARKETING, V60, P31 22255 NR 66 22256 TC 0 22257 PU SPRINGER 22258 PI DORDRECHT 22259 PA VAN GODEWIJCKSTRAAT 30, 3311 GZ DORDRECHT, NETHERLANDS 22260 SN 0167-4544 22261 J9 J BUS ETHICS 22262 JI J. 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Ethics 22263 PD JUL 22264 PY 2008 22265 VL 80 22266 IS 3 22267 BP 583 22268 EP 595 22269 DI 10.1007/s10551-007-9456-7 22270 PG 13 22271 SC Business; Ethics 22272 GA 308ZS 22273 UT ISI:000256430000013 22274 ER 22275 22276 PT J 22277 AU Deng, PS 22278 AF Deng, Pi-Sheng 22279 TI Applying a market-based approach to the development of a 22280 sharing-enabled KM model for knowledge-intensive small firms 22281 SO INFORMATION SYSTEMS MANAGEMENT 22282 LA English 22283 DT Article 22284 DE knowledge components; knowledge intensive firms; knowledge management; 22285 knowledge market; continuous-learning model; sharing-enabled KMS 22286 development process 22287 ID MANAGING KNOWLEDGE; MANAGEMENT; MECHANISMS; SUCCESS; IF 22288 AB In this paper, we draw on the knowledge market analogy and integrate 22289 the considerations of organizational culture and attributes, knowledge 22290 management (KM) guiding principles and continuous learning-based 22291 systems development into the design of a model for KM initiatives. This 22292 model has been implemented in a small medical consulting firm for its 22293 KM initiative. The successful implementation of this model indicates 22294 the possible applicability of our model to other knowledge-intensive 22295 small firms and the feasibility of applying the same concepts used in 22296 larger KM implementations to small companies. 22297 C1 Calif State Univ Stanislaus, Dept Comp Informat Syst, Turlock, CA 95382 USA. 22298 RP Deng, PS, Calif State Univ Stanislaus, Dept Comp Informat Syst, 22299 Turlock, CA 95382 USA. 22300 EM pdeng@csustan.edu 22301 CR *KPMG, 2003, INS KPMGS EUR KNOWL 22302 AGRESTI WW, 2000, ADV COMPUT, V53, P171 22303 BELLAVER RF, 2002, P 3 EUR C ORG KNOWL 22304 BOISOT MH, 1995, INFORM SPACE FRAMEWO 22305 BOLLINGER AS, 2001, J KNOWLEDGE MANAGEME, V5, P8 22306 BRAZELTON J, 2003, COMMUN ACM, V46, P23 22307 BROWN JS, 1998, CALIF MANAGE REV, V40, P90 22308 CARLILE PR, 2004, ORGAN SCI, V15, P555, DOI 10.1287/orcs.1040.0094 22309 CHIEM PX, 2001, KNOWLEDGE MANAGEMENT, P50 22310 CHOO CW, 1998, KNOWING ORG 22311 DAVENPORT TH, 1998, WORKING KNOWLEDGE 22312 DELIO M, 2001, KNOWLEDGE MANAGE JAN, P68 22313 DRUCKER PF, 1999, CALIF MANAGE REV, V41, P79 22314 DUHAN S, 2001, EUR J INFORM SYST, V10, P25 22315 DYER G, 2001, KNOWLEDGE MANAGE MAY, P31 22316 EDGINGTON T, 2004, COMMUN ACM, V47, P85 22317 EDWARDS JS, 2003, J OPER RES SOC, V54, P130, DOI 22318 10.1057/palgrave.jors.2601419 22319 FARHOOMAND AF, 2002, COMMUN ACM, V45, P127 22320 FERRIN DL, 2003, ORGAN SCI, V14, P18 22321 FORD DP, 2003, KNOWLEDGE MANAGEMENT, V1, P11 22322 GARVIN DA, 1993, HARVARD BUSINESS JUL, P81 22323 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 22324 HOLSAPPLE CW, 2000, J STRATEGIC INF SYST, V9, P235 22325 HOLSAPPLE CW, 2001, DECISION SUPPORT SYS 22326 KING WR, 2002, COMMUN ACM, V45, P93 22327 KING WR, 2006, INFORM SYSTEMS MANAG, V23, P88 22328 LAMONT J, 2006, KMWORLD JUN, P10 22329 LAMONT J, 2006, KMWORLD JUN, P24 22330 LAUDON KC, 2006, MANAGEMENT INFORM SY 22331 LEE JN, 2001, INFORM MANAGE, V38, P323 22332 LIEBOWITZ J, 2001, KMWORLD APR, P18 22333 LONNQVIST A, 2006, INFORM SYST MANAGE, V23, P32 22334 MALHOTRA Y, 2002, HDB KNOWLEDGE MANAGE, V1, P577 22335 MARCH JG, 1994, PRIMER DECISION MAKI 22336 MATURANA HR, 1987, TREE KNOWLEDGE 22337 MCADAM R, 2001, J KNOWLEDGE MANAGEME, V5, P231 22338 MILLER D, 1996, ACAD MANAGE J, V39, P519 22339 NAH FFH, 2005, COMMUN ACM, V48, P117 22340 NONAKA I, 1995, KNOWLEDGE CREATING C 22341 ODELL C, 1998, CALIF MANAGE REV, V40, P154 22342 POLANYI M, 1966, TACIT DIMENSION 22343 PRASHANTHAM S, 2004, INT J ENTREPRENEURSH, V4 22344 QUIGLEY NR, 2007, ORGAN SCI, V18, P71, DOI 10.1287/orsc.1060.0223 22345 REIMUS B, 1997, EXECUTIVE SUMMARY 22346 SENGE P, 1990, 4 DISCIPLINE ART PRA 22347 SHEEHAN NT, 2002, REPUTATION DRIVER KN 22348 SMITS M, 2004, P 5 EUR C ORG KNOWL 22349 SOMER SM, 1996, HUM RELAT, V49, P977 22350 SPARROW J, 2001, KNOWLEDGE PROCESS MA, V8, P3 22351 STARBUCK WH, 1992, J MANAGE STUD, V29, P713 22352 SVEIBY KE, 1996, EUROPEAN MANAGEMENT, V14, P379 22353 SWART J, 2002, P 3 EUR C ORG KNOWL 22354 SWART J, 2003, HUMAN RESOURCE MANAG, V13, P60 22355 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 22356 VONKROGH G, 1998, CALIF MANAGE REV, V40, P133 22357 WEBBER AM, 1993, HARVARD BUSINESS JAN, P6 22358 WIIG KM, 1999, KNOWLEDGE MANAGEMENT 22359 WINTER SG, 1994, EVOLUTIONARY DYNAMIC 22360 WONG KY, 2006, EXPERT SYST APPL, V30, P633, DOI 22361 10.1016/j.eswa.2005.07.012 22362 WU JH, 2006, INFORM MANAGE-AMSTER, V43, P728, DOI 22363 10.1016/j.im.2006.05.002 22364 ZEFFANE R, 1994, HUM RELAT, V47, P977 22365 ZELENY M, 1996, HUMAN SYSTEMS MANAGE, V15, P211 22366 NR 62 22367 TC 0 22368 PU AUERBACH PUBLICATIONS 22369 PI BOCA RATON 22370 PA C/O CRC PRESS L L C, 2000 CORPORATE BLVD NW, BOCA RATON, FL 33431 USA 22371 SN 1058-0530 22372 J9 INFORM SYST MANAGE 22373 JI Inf. Syst. Manage. 22374 PD SPR 22375 PY 2008 22376 VL 25 22377 IS 2 22378 BP 174 22379 EP 187 22380 DI 10.1080/10580530801941389 22381 PG 14 22382 SC Computer Science, Information Systems 22383 GA 296DB 22384 UT ISI:000255522600010 22385 ER 22386 22387 PT J 22388 AU Ruiz, VRL 22389 Pena, DN 22390 Torres, JB 22391 AF Lopez Ruiz, Victor Raul 22392 Nevado Pena, Domingo 22393 Banos Torres, Jose 22394 TI A synthetic indicator of intellectual capital: human and structural. A 22395 factor in competitiveness 22396 SO EURE-REVISTA LATINOAMERICANA DE ESTUDIOS URBANO REGIONALES 22397 LA Spanish 22398 DT Article 22399 DE intangible; intellectual capital; indicator; competitiveness; new 22400 economy 22401 AB The measurement of intangibles in the business sector brings together 22402 experiences that use synthetic indicator models, with subjective 22403 information linked to traditional accounting and information systems. 22404 Along these same lines, we provide a response to the needs of the new 22405 macroeconomy building an indicator that is a combination of the classic 22406 data base and the data created ad hoc to deal with the challenges of 22407 the knowledge-based economy and that in turn is a reference for 22408 competitiveness between economic spaces. We researched the method and 22409 the quantification of a regional indicator of intellectual capital, 22410 disaggregating into human and structural factors. Later we introduced a 22411 comparative analysis for the regions of the EU-15, examining 22412 opportunities for growth, also the correlation of production variables. 22413 Development perspectives should promote knowledge, through R&D, with 22414 the guarantee and support of a motivated, well-trained labour market. 22415 C1 [Lopez Ruiz, Victor Raul] Univ Castilla La Mancha, Fac Ciencias Econ & Empresariales Albacete, Area Econ, E-13071 Ciudad Real, Spain. 22416 [Nevado Pena, Domingo] Univ Castilla La Mancha, Fac Derecho & Ciencias Social Ciudad Real, Area Econ Financiera & Contabilidad, E-13071 Ciudad Real, Spain. 22417 [Banos Torres, Jose] Univ Castilla La Mancha, Fac Ciencias Econ & Empresariales Albacete, Area Econ Reg & Econ Sector Publ, E-13071 Ciudad Real, Spain. 22418 RP Ruiz, VRL, Univ Castilla La Mancha, Fac Ciencias Econ & Empresariales 22419 Albacete, Area Econ, E-13071 Ciudad Real, Spain. 22420 EM victor.lopez@uclm.es 22421 domingo.nevado@uclm.es 22422 jose.banos@uclm.es 22423 CR *DUTH MIN EC AFF, 2000, BENCHM NETH 2000 THR 22424 *EL VERS BUR, 1998, INT CAP ACC 22425 *ERNST YOUNG NZ, 1999, KNOWL EC SUBM NZ GOV 22426 *EUR COMM, 1997, COH RECH COMP EXPL S 22427 *EUR COMM, 2002, 3 EUR COMM EU REG 22428 *EUR COMM, 2002, CUADR IND INN 2002 22429 *EUR ESCORIAL, 1998, MED CAP INT MOD INT 22430 *FUND COT INN TECN, 2001, INF COTEC TECN INN E 22431 *GRUP INV INT, 2007, FOR INT 22432 *MAP, 2002, LIBR BLANC MEJ SERV 22433 *OCDE, 2005, CIENC TECN IND 22434 *PROY MER, 2002, DIR GEST DIF INF INT 22435 *TJAN TJAN VARD, 1993, REK STYRT TRAN STOCK 22436 *WORLD BANK, 1999, 199899 WORLD BANK 22437 AMIDON DM, 2001, INTELLECTUAL CAPITAL 22438 ATKINSON, 2002, 2002 STATE NEW EC IN 22439 BANOS J, 2005, ESTRATEGIAS DESARROL 22440 BARQUERO AV, 1997, REV VALENCIANA ESTUD, V19, P37 22441 BARQUERO AV, 1999, DESARROLLO REDES INN 22442 BONTIS N, 2000, J INTELLECTUAL CAPIT, V1, P85 22443 BONTIS N, 2002, NATL INTELLECTUAL CA 22444 BRADLEY K, 1997, BUSINESS STRATEGY RE, V8, P33 22445 BRADLEY K, 1997, BUSINESS STRATEGY RE, V8, P53 22446 BROOKING A, 1997, CAPITAL INTELECTUAL 22447 BUENO E, 1999, B CLUB INTELECT, V1 22448 BUENO E, 2002, REV PSICOLOGIA TRABA, V18, P157 22449 CALVO LC, 2001, ESP 11 C AECA 22450 CAMISON C, 2000, MODELO NOVA 22451 CASTELLS M, 2000, ERA INFORM SOC RED 22452 CASTILLA F, 2006, GESTION INTANGIBLES 22453 CLAIRESSE B, 2001, RES POLICY, V30, P275 22454 CORREA MD, 1995, D95002 MIN EC HAC DI 22455 DALMAU JI, 2005, C INT GEST CON CAL B 22456 DAVENPORT TH, 1998, WORKING KNOWLEDGE 22457 DEZA XV, 1995, EC INNOVACION CAMBIO 22458 EDVINSSON L, 1999, CAPITAL INTELECTUAL 22459 EDVINSSON L, 1999, J HUMAN RESOURCE COS, V4, P21 22460 EUSTACE C, 2001, INTANGIBLE EC IMPACT 22461 FAGERBERG J, 1996, J COMMON MARK STUD, V34, P431 22462 GARCIAAYUSO M, 2001, MERITUM PROJECTS GUI 22463 KAPLAN RS, 1997, CUADRO MANDO INTEGRA 22464 KAPLAN RS, 2001, STRATEGY FOCUSED ORG 22465 LEV B, 2001, INTANGIBLES MANAGEME 22466 LOPEZ VR, 2006, GESTIONE CONTROLE VA 22467 LUSCH RF, 1994, SLOAN MANAGEMENT WIN 22468 MALHOTRA Y, 2000, J GLOBAL INFORMATION, V8, P5 22469 NEVADO D, 2002, CAPITAL INTELECTUAL 22470 PELLEGRIN JP, 1991, ROL ORG INT DANS DEV 22471 QUINN JB, 1992, INTELLIGENT ENTERPRI 22472 REMBE A, 1999, INVEST SWEDEN REPORT 22473 ROBERTSON R, 2000, ZONA ABIERTA, V92, P213 22474 RODRIGUEZ J, 2004, C AECA 22475 RODRIGUEZ JL, 2004, PROPUESTA CREACION M 22476 ROOS J, 2001, IN PRESS CAPITAL INT 22477 SALAS CP, 2000, TRANSFERENCIA, V13, P49 22478 SANCHEZ AJ, 2004, CONTRIBUCIONES EC 22479 SVEIBY KE, 1997, J HUMAN RESOURCE COS, V2, P1 22480 VICKERY G, 2000, COMPETITIVENESS VALU, P72 22481 VIEDMA JM, 2004, MEDICION CONTROL GES, P201 22482 ZAMBON S, 2003, STUDY MEASUREMENT IN 22483 NR 60 22484 TC 0 22485 PU PONTIFICIA UNIV CATOLICA CHILE 22486 PI SANTIAGO 22487 PA EL COMENDADOR 1916, CASILLA 16002, CORREO 9, SANTIAGO 00000, CHILE 22488 SN 0250-7161 22489 J9 EURE 22490 JI Eure 22491 PD APR 22492 PY 2008 22493 VL 34 22494 IS 101 22495 BP 45 22496 EP 70 22497 PG 26 22498 SC Urban Studies 22499 GA 296AN 22500 UT ISI:000255516000003 22501 ER 22502 22503 PT J 22504 AU [Anon] 22505 TI Creating value through the TIC. New intermediaries 22506 SO DYNA 22507 LA Spanish 22508 DT Article 22509 DE value creation; online news industry; e-business; web content 22510 aggregators 22511 ID VALUE CHAIN; BUSINESS; SERVICES; INTERNET 22512 AB This paper explores the creation of value using ICT. For this purpose, 22513 we use the model of value creation in e-businesses developed by Amit 22514 and Zott (2001) and we apply it to a new typology of intermediaries 22515 that operate in the online news industry: news content aggregators. An 22516 exploratory study has been conducted based on strategic informants, web 22517 content analysis of 56 companies' websites and questionnaires (of 24 22518 web content aggregators contacted). Companies from USA, Canada, Spain, 22519 France, Germany, UK, and Switzerland have been analyzed. 22520 CR AMIT R, 2001, STRATEGIC MANAGE J, V22, P493 22521 BAKOS Y, 1998, COMMUN ACM, V41, P35 22522 CLEMONS EK, 2003, INFORMATION TECHNOLO, V4, P259 22523 EISENHARDT KM, 1989, ACAD MANAGE REV, V14, P532 22524 GROVER V, 2001, COMMUN ACM, V44, P79 22525 KALAKOTA R, 1999, EBUSINESS ROADMAJO S 22526 KOH CE, 2005, IND MANAGE DATA SYST, V105, P82, DOI 22527 10.1108/02635570510575207 22528 MADNICK S, 2002, MIS QUART S, V1, P35 22529 MALHOTRA Y, 1993, ROLE INFORM TECHNOLO 22530 MILLER R, 2004, CAN RSS RELIEVE INFO 22531 PORTER M, 1985, COMPETITIVE ADVANTAG 22532 PORTER M, 2001, HARVARD BUSINESS MAR, P63 22533 RAPPA M, 2004, BUSINESS MODELS WEB 22534 RAPPA MA, 2004, IBM SYST J, V43, P32 22535 RAYPORT JF, 1995, HARVARD BUS REV, V73, P75 22536 SAWHNEY M, 2003, MIT SLOAN MANAGE REV, V44, P77 22537 SCHUMPETER JA, 1934, THEORY EC DEV INQUIR 22538 NR 17 22539 TC 0 22540 PU FEDERACION ASOCIACIONES INGENIEROS INDUSTRIALES ESPANA 22541 PI BILBAO 22542 PA ALAMEDA DE MAZARREDO, BILBAO, 69-48009, SPAIN 22543 SN 0012-7361 22544 J9 DYNA 22545 JI Dyna 22546 PD SEP 22547 PY 2007 22548 VL 82 22549 IS 6 22550 BP 278 22551 EP 282 22552 PG 5 22553 SC Engineering, Multidisciplinary 22554 GA 292CG 22555 UT ISI:000255243500002 22556 ER 22557 22558 PT J 22559 AU Karim, NSA 22560 Hussein, R 22561 AF Karim, Nor Shahriza Abdul 22562 Hussein, Ramlah 22563 TI Managers' perception of information management and the role of 22564 information and knowledge managers: The Malaysian perspectives 22565 SO INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 22566 LA English 22567 DT Article 22568 DE information management; information behavior; information needs of 22569 managers; the roles of information managers; information and knowledge 22570 management; effective information management 22571 AB This paper reports a study conducted to investigate the progression of 22572 information and knowledge management (KM) within the business 22573 organizations in Malaysia from the managers' point of view. Among the 22574 objectives set are to identify the information requirements of 22575 managers, to identify the need for effective information management 22576 (IM) and information managers, and to identify the role and skill 22577 requirements of information and knowledge managers in the 22578 organizations. Using survey questionnaires and interviews, the findings 22579 provided rich and meaningful information about information requirements 22580 of managers and their overall perception of information and KM. The 22581 findings also revealed the important roles of information and knowledge 22582 managers and their desired competencies as perceived by the managers. 22583 Positive perception towards the establishment of a one-stop resource 22584 center or library was also reported. Overall, the findings may assist 22585 in the initial stage of effective IM and KM strategy by organizations, 22586 and in the development of curriculum for the IM program and the related 22587 management fields. (C) 2007 Elsevier Ltd. All rights reserved. 22588 C1 [Karim, Nor Shahriza Abdul; Hussein, Ramlah] Int Islam Univ, Dept Informat Syst, Fac Informat & Commun Technol, Kuala Lumpur 53100, Malaysia. 22589 RP Karim, NSA, Int Islam Univ, Dept Informat Syst, Fac Informat & Commun 22590 Technol, Kuala Lumpur 53100, Malaysia. 22591 EM shariza@iiu.edu.my 22592 CR ABELL A, 1994, VALUE IMPACT INFORMA, P229 22593 ALHAWAMDEH S, 2002, INFORM RES, V8 22594 ALRECK PL, 1995, SURVEY RES HDB 22595 ASHCROFT L, 2004, LIB REV, V53, P82 22596 AUSTER E, 1993, J AM SOC INFORM SCI, V44, P193 22597 BREEN C, 2002, LIB REV, V51, P127 22598 BRINE A, 2002, ED INFORM, V20, P253 22599 BRITTAIN JM, 1995, INT J INFORM MANAGE, V15, P127 22600 BROADYPRESTON J, 1999, ROLE INFORM STRATEGI 22601 BROADYPRESTON J, 2000, INSPEL, V34, P141 22602 BURKE ME, 1995, LIB MANAGEMENT, V16, P35 22603 BUTCHER H, 1998, M MANAGERS INFORM NE 22604 CHOO CW, 1994, LIBR INFORM SCI RES, V16, P23 22605 CHOO CW, 1995, 1995 DIG LIB C 23 28 22606 DEALWIS SM, 2001, INFORM RES, V2 22607 DELONE WH, 2003, J MANAGE INFORM SYST, V19, P9 22608 DRUCKER PF, 1994, INNOVATION ENTREPREN 22609 KARIM NSA, 2004, LIB REV, V53, P356 22610 KIRK J, 1999, INFORM RES, V4, P75 22611 LOUGHRIDGE B, 1996, INFORM RES, V2 22612 LUEG C, 2001, J KNOWLEDGE MANAGEME, V5, P151 22613 MACKENZIE ML, 2005, INFORM RES, V10, P216 22614 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 22615 NERZ HF, 2001, P 2001 AM SOC ENG AN 22616 NIEDWIEDZKA B, 2003, HLTH SERVICES MANAGE, V16, P106 22617 NONAKA I, 1995, KNOWLEDGE CREATING C 22618 OPPENHEIM C, 1997, INT J INFORM MANAGE, V17, P239 22619 ORNDORFF K, 2002, INFORMATION MANAGEME, V36, P57 22620 OXBROW N, 1992, PERSPECTIVES INFORM, P143 22621 PORTER ME, 1985, HARVARD BUS REV, V63, P110 22622 REID C, 1998, LIB MANAGEMENT, V19, P86 22623 ROBERTSON J, 2005, KM COLUMN NOV 22624 ROWLEY J, 1994, LIB CAREER DEV, V2, UNSP 03-03 22625 SCHLOGL C, 2005, INFORM RES, V10, P1 22626 SNYMAN RMM, 2001, ASLIB PROC, V53, P273 22627 SOLIMAN F, 2003, IND MANAGE DATA SYST, V103, P484, DOI 22628 10.1108/02635570310489188 22629 TAYLOR A, 1994, INFORM MANAGEMENT BU 22630 WILSON TD, 1999, J DOC, V55, P249 22631 WILSON TD, 2002, INT ENCY INFORM LIB 22632 NR 39 22633 TC 0 22634 PU ELSEVIER SCI LTD 22635 PI OXFORD 22636 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 22637 SN 0268-4012 22638 J9 INT J INFORM MANAGE 22639 JI Int. J. Inf. Manage. 22640 PD APR 22641 PY 2008 22642 VL 28 22643 IS 2 22644 BP 114 22645 EP 127 22646 DI 10.1016/j.ijinfomgt.2007.08.003 22647 PG 14 22648 SC Information Science & Library Science 22649 GA 295HV 22650 UT ISI:000255466500005 22651 ER 22652 22653 PT J 22654 AU Helms, MM 22655 Ahmadi, M 22656 Jih, WJK 22657 Ettkin, LP 22658 AF Helms, Marilyn M. 22659 Ahmadi, Mohammad 22660 Jih, Wen Jang Kenny 22661 Ettkin, Lawrence P. 22662 TI Technologies in support of mass customization strategy: Exploring the 22663 linkages between e-commerce and knowledge management 22664 SO COMPUTERS IN INDUSTRY 22665 LA English 22666 DT Article 22667 DE knowledge management; electronic commerce; information technology; mass 22668 customization 22669 ID E-BUSINESS; PRODUCT; RESPONSIVENESS; SYSTEM; MODEL 22670 AB This paper explores two major interdisciplinary techniques facilitating 22671 mass customization strategies-e-commerce and knowledge management. The 22672 linkages between the two serve to validate the strategic shift toward 22673 mass customization. Internet-enabled e-commerce provides capabilities 22674 for firms to reach global buyers and suppliers and is increasingly 22675 recognized as a way to support the gathering of knowledge, specifically 22676 customer preferences. Knowledge management provides frameworks needed 22677 to manage intellectual capital as a valuable organizational resource 22678 for supporting customized preferences. Knowledge management makes mass 22679 customization a more viable strategy for manufacturers as they work to 22680 meet changing customer needs and desires. This article posits the 22681 linkage between e-commerce and knowledge management can support firms 22682 as they gather customer preferences and evaluate the data to advance 22683 mass customization. A profile for firms to assess their readiness for 22684 mass customization, specifically considering available knowledge 22685 management and e-commerce linkages, is provided along with areas for 22686 future research. Published by Elsevier B.V. 22687 C1 [Helms, Marilyn M.] Dalton State Coll, Dalton, GA USA. 22688 [Ahmadi, Mohammad; Ettkin, Lawrence P.] Univ Tennessee, Chattanooga, TN 37403 USA. 22689 [Jih, Wen Jang Kenny] Middle Tennessee State Univ, Jennings A Jones Coll Business, Dept Comp Informat Syst, Murfreesboro, TN 37132 USA. 22690 RP Helms, MM, Dalton State Coll, 213 N Coll Dr, Dalton, GA USA. 22691 EM mhelms@daltonstate.edu 22692 ahmadi@utc.edu 22693 kjih@mtsu.edu 22694 Lawrence-ettkin@utc.edu 22695 CR ADCOCK K, 1993, INFORM STRATEGY EXEC, V9, P10 22696 AHLSTROM P, 1999, INT J OPER PROD MAN, V19, P262 22697 ALVESSON M, 2004, KNOWLEDGE WORK KNOWL 22698 BAIRD L, 2006, ORGAN DYN, V35, P372, DOI 10.1016/j.orgdyn.2006.08.002 22699 BARDAKCI A, 2005, EUROPEAN BUSINESS RE, V17, P397 22700 BARUA A, 2001, SLOAN MANAGE REV, V43, P36 22701 BLECKER T, 2004, ELECT MARKETS, V14, P232 22702 BLECKER T, 2004, WORKSH INF SYST MASS, V4, P1 22703 BOSE R, 2003, KNOWLEDGE PROCESS MA, V10, P3 22704 BRAND A, 1998, J KNOWLEDGE MANAGEME, V2, P17 22705 CAO J, 2006, INFORM SOFTWARE TECH, V48, P280, DOI 22706 10.1016/j.infsof.2005.04.007 22707 CAVUSOGLU H, 2007, IEEE T ENG MANAGE, V54, P12, DOI 22708 10.1109/TEM.2006.889064 22709 CHEN YH, 2001, J MANUF SYST, V20, P280 22710 CHILD PN, 2002, MCKINSEY Q, V3 22711 CHU CH, 2006, COMPUT IND, V57, P272, DOI 10.1016/j.compind.2005.12.004 22712 DAVENPORT TH, 2000, WORKING KNOWLEDGE OR 22713 DAVENPORT TH, 2002, HARVARD BUS REV, V80, P107 22714 DAVIS SM, 1987, FUTURE PERFECT 22715 DIAKOULAKIS IE, 2004, J KNOWLEDGE MANAGEME, V8, P32 22716 DIETRICH AJ, 2007, IEEE T ENG MANAGE, V54, P190, DOI 22717 10.1109/TEM.2006.889076 22718 FAHEY L, 2001, IBM SYST J, V40, P889 22719 FEENEY A, 2001, SLOAN MANAGE REV, V42, P41 22720 FELFERNIG A, 2007, IEEE T ENG MANAGE, V54, P41, DOI 22721 10.1109/TEM.2006.889066 22722 FINGAR P, 2001, DEATH E BIRTH REAL N 22723 GARBI E, 2002, J BUSINESS STRATEGIE, V19, P1 22724 GRENCI RT, 2007, BUS HORIZONS, V50, P123 22725 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 22726 HART C, 1996, MARK MANAG, V5, P10 22727 HART CWL, 1995, INT J SERV IND MANAG, V6, P36 22728 HOGUE F, 2000, E ENTERPRISE BUSINES 22729 HOLSAPPLE CW, 2001, EXPERT SYST APPL, V20, P77 22730 HUOSONG X, 2003, J KNOWLEDGE MANAGEME, V7, P96 22731 JARVENPAA SL, 1997, INT J ELECTRON COMM, V1, P59 22732 JIH WJK, 2002, J COMPUTER INFORM SY, P56 22733 JIH WJK, 2003, 34 ANN M SE DEC SCI, P110 22734 JIH WJK, 2005, J GLOB INF MANAG, V13, P1 22735 KAIYA D, 2006, COMPUT IND, V57, P827 22736 KALAKOTA R, 1996, ELECT COMMERCE MANAG 22737 KALAKOTA R, 1996, FRONTIERS EC 22738 KAPLAN AM, 2006, J PROD INNOVAT MANAG, V23, P168 22739 KIM WC, 1999, SLOAN MANAGE REV, V40, P41 22740 KOCH H, 2002, INFORMATION RESOURCE, V15, P13 22741 KOTHA S, 1995, STRATEGIC MANAGE J, V16, P21 22742 KOTHA S, 1996, INT J TECHNOL MANAGE, V11, P846 22743 LANIGRO G, 2006, INT J PROD RES, V44, P3743 22744 LEE HL, 2001, SLOAN MANAGE REV, V42, P54 22745 LESEURE MJ, 2004, J KNOWLEDGE MANAGEME, V8, P103 22746 MALHOTRA Y, 2000, EXECUTIVES J, V16, P5 22747 MCAFEE AP, 2006, MIT SLOAN MANAGE REV, V47, P21 22748 MCCUTCHEON DM, 1994, SLOAN MANAGE REV, V35, P89 22749 MULBERGER JL, 2004, DEC 2004 ASME 2004 I, P1 22750 ONG SK, 2006, INT J PROD RES, V44, P351, DOI 10.1080/00207540500244153 22751 PAN B, 2006, J FASHION MARKETING, V10, P345 22752 PAN SL, 1998, J KNOWLEDGE MANAGEME, V2, P55 22753 PILLER F, 2006, IND ENG, V38, P40 22754 PILLER FT, 2004, INT J FLEX MANUF SYS, V16, P313, DOI 22755 10.1007/s10696-005-5170-x 22756 PINE BJ, 1993, HARVARD BUS REV, V71, P108 22757 PINE BJ, 1993, MASS CUSTOMIZATION N 22758 PORTER M, 2001, HARVARD BUSINESS MAR, P63 22759 PRUSAK L, 1998, CALIFORNIA MANAGEMEN, V40, P265 22760 RAMAN M, 2006, INFORM SYST MANAGE, V23, P59 22761 ROWLEY JE, 2002, QUALITATIVE MARKET R, V5, P268 22762 SAMIOTIS K, 2003, KNOWLEDGE PROCESS MA, V10, P175 22763 SAVARY M, 1999, CALIFORNIA MANAGEMEN, V41, P41 22764 SCHNEIDER G, 2007, ELECT COMMERCE 22765 SCHREIER M, 2006, J CONSUMER BEHAV, V5, P317 22766 SCOBLE R, 2006, NAKED CONVERSATIONS 22767 SILVEIRA GD, 2001, INT J PROD ECON, V72, P1 22768 SKIPWORTH H, 2006, INT J PROD RES, V44, P1627, DOI 22769 10.1080/00207540500362120 22770 SOLIMAN F, 2001, INT J OPER PROD MAN, V21, P538 22771 SONG QB, 2006, COMPUT IND, V57, P622, DOI 10.1016/j.compind.2005.11.006 22772 SOO C, 2002, CALIF MANAGE REV, V44, P129 22773 SPIEGLER I, 2003, INFORM MANAGE-AMSTER, V40, P533 22774 SRINIVASAN R, 2002, J MARKETING, V68, P58 22775 STANKOSKY M, 2004, KM WORLD, V13, P1 22776 SUGUMARAN V, 2006, INFORM SYSTEMS EBUSI, V4, P83 22777 TOFFLER A, 1970, FUTURE SHOCK 22778 TURBAN E, 2000, MANAGERIAL PERSPECTI 22779 WANG SH, 2004, INFORM MANAGE-AMSTER, V41, P445, DOI 22780 10.1016/S0378-7206(03)00083-1 22781 WARKENTIN M, 2001, LOGISTICS INFORMATIO, V14, P149 22782 WENGER E, 2004, IVEY BUSINESS J, V68, P456 22783 WIGAND RT, 1997, INFORM SOC, V13, P16 22784 WOLFINBARGER M, 2001, CALIF MANAGE REV, V43, P34 22785 WOLFINBARGER M, 2002, COMQ DIMENSIONALIZIN 22786 WOODS E, 2004, KM WORLD, V13, P12 22787 ZACK MH, 1999, CALIFORNIA MANAGEMEN, V41, P25 22788 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 22789 NR 87 22790 TC 0 22791 PU ELSEVIER SCIENCE BV 22792 PI AMSTERDAM 22793 PA PO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS 22794 SN 0166-3615 22795 J9 COMPUT IND 22796 JI Comput. Ind. 22797 PD APR 22798 PY 2008 22799 VL 59 22800 IS 4 22801 BP 351 22802 EP 363 22803 DI 10.1016/j.compind.2007.09.003 22804 PG 13 22805 SC Computer Science, Interdisciplinary Applications 22806 GA 286AR 22807 UT ISI:000254818000003 22808 ER 22809 22810 PT J 22811 AU Botha, DF 22812 AF Botha, Daniel F. 22813 TI Rethinking the knowledge bearing capacity of e-Business systems 22814 SO SOUTH AFRICAN JOURNAL OF BUSINESS MANAGEMENT 22815 LA English 22816 DT Article 22817 AB Research was conducted in the area of sustainable knowledge extraction 22818 from e-business systems and technologies by exploring differentiating 22819 approaches from three notable authors seeking some common denominator 22820 to apply to a convergent approach in system conceptualization and 22821 design. It will be argued that most of e-business system upgrades and 22822 modification cost could be averted if the knowledge bearing capacity of 22823 proposed systems is realized and included as primary design parameters 22824 during the System Development Life Cycle. It will furthermore be argued 22825 that if this inclusive and integrative approach is followed it would 22826 lead to building a capacity to act that could be utilized for creating 22827 sustainable competitive advantage. Most e-Business system development 22828 is approached from an information processing and efficiency dimension, 22829 which more often than not exclude the knowledge utilization and 22830 effectiveness component as a design parameter. In most cases the 22831 primary focus is on information intensive functions, business process 22832 reengineering/automation and transaction processing whilst the use of 22833 information to discover knowledge assets and to innovate only comes 22834 into prominence after system implementation. This line of design 22835 thinking leads to the emergence of dominant designs which extend the 22836 scope for standardization whilst simultaneously limiting the scope for 22837 system variation. It will be proposed that re Boisot (1999), N-learning 22838 (neo-classical) thinking is normally dominant to S-learning 22839 (Schumpeterian) thinking during the c-business system design phase. The 22840 paper primarily draw on Max Boisot's Evolutionary Production Function 22841 and I-Space theoretical approach, Donald Marchand's Four Fundamental 22842 Principles of using Information to Create Business Value and Yogesh 22843 Malhotra's model on Balancing Design and Emergence for E-Business Model 22844 Innovation. A new construct called the Knowledge Prospect Domain (KPD) 22845 will be identified and introduced as a common denominator between the 22846 models of the three authors on which to ground the approach to new 22847 thinking on e-business system design. To facilitate argumentation an 22848 attempt will be made to position the extant status of e-business 22849 systems in the I-Space, referring to what will be proposed as 22850 proprietary technologies and emergent technologies. 22851 C1 Univ Stellenbosch, Dept Informat Sci, Ctr Knowledge Dynam & Decis Making, ZA-7600 Stellenbosch, South Africa. 22852 RP Botha, DF, Univ Stellenbosch, Dept Informat Sci, Ctr Knowledge Dynam & 22853 Decis Making, ZA-7600 Stellenbosch, South Africa. 22854 EM dfbotha@sun.ac.za 22855 CR BOISOT M, 1995, INFORM SPACE FRAMEWO 22856 BOISOT M, 1999, KNOWLEDGE ASSETS 22857 MALHOTRA Y, 2001, ENABLING NEXT GENERA 22858 MALHOTRA Y, 2001, EXPERT SYST APPL, V20, P7 22859 MALHOTRA Y, 2002, INFORM STRATEGY, V18, P26 22860 MALHOTRA Y, 2004, SPECIAL ISSUE KNOWLE, Q3 22861 MARCHAND DA, 2002, CREATING BUSINESS VA 22862 OBRIEN J, 2004, MIS MANAGING IT BUSI 22863 WEILL P, 2001, PLACE SPACE MIGRATIN 22864 NR 9 22865 TC 0 22866 PU ASSOC PROFESSIONAL MANAGERS SOUTH AFRICIA 22867 PI CENTURION 22868 PA PO BOX 11937, CENTURION, 0046, SOUTH AFRICA 22869 SN 0378-9098 22870 J9 S AFR J BUS MANAG 22871 JI S. Afr. J. Bus. Manag. 22872 PD MAR 22873 PY 2007 22874 VL 38 22875 IS 1 22876 BP 37 22877 EP 43 22878 PG 7 22879 SC Business; Management 22880 GA 270TZ 22881 UT ISI:000253744400004 22882 ER 22883 22884 PT J 22885 AU Lin, CY 22886 Kuo, TH 22887 Kuo, YK 22888 Ho, LA 22889 Kuo, YL 22890 AF Lin, Chin-Yen 22891 Kuo, Tsung-Hsien 22892 Kuo, Yen-Ku 22893 Ho, Li-An 22894 Kuo, Yen-Lin 22895 TI The KM chain - Empirical study of the vital knowledge sourcing links 22896 SO JOURNAL OF COMPUTER INFORMATION SYSTEMS 22897 LA English 22898 DT Article 22899 DE knowledge management; information technology; learning motivation; 22900 knowledge sourcing 22901 ID INFORMATION-TECHNOLOGY; MANAGEMENT-SYSTEM; USER ACCEPTANCE; 22902 PERFORMANCE; PERSPECTIVE; FRAMEWORK; CAPABILITIES; VALIDATION; 22903 ENTERPRISE; ENGINEERS 22904 AB Knowledge management is an important element for success in the modem 22905 organization. Much current research has focused on the implementation 22906 of IT infrastructures in creating an effective knowledge management 22907 system. However, literature has suggested a number of other factors 22908 which must be considered. This study proposes a knowledge management 22909 model that views IT application and worker learning motivation as 22910 critical factors which promote knowledge sourcing activities, knowledge 22911 sourcing activities then stimulate learning outcomes in knowledge 22912 acquisition and application. Sample data collected from a high-tech 22913 company in Taiwan (n = 466) were analyzed using structural equation 22914 modeling (SEM). Results showed that IT application and learning 22915 motivation are critical elements in successful knowledge management. 22916 Specifically, IT application and learning motivation influences 22917 learning outcome indirectly through knowledge sourcing channels, 22918 indicating that it is crucial for organizations to promote various 22919 channels of knowledge sharing in conjunction with IT investments and 22920 fostering learning motivation. 22921 C1 [Lin, Chin-Yen; Kuo, Tsung-Hsien] Natl Taipei Univ Technol, Taipei, Taiwan. 22922 [Kuo, Yen-Ku] Natl Taiwan Ocean Univ, Taipei, Taiwan. 22923 [Ho, Li-An] Tamkang Univ, Taipei, Taiwan. 22924 [Kuo, Yen-Lin] Natl Taiwan Univ Sci & Technol, Taipei, Taiwan. 22925 RP Lin, CY, Natl Taipei Univ Technol, Taipei, Taiwan. 22926 CR ABECKER A, 1998, D9802 GERM RES CTR A 22927 ABECKER A, 1998, IEEE INTELL SYST APP, V13, P40 22928 AMBROSINI V, 2001, J MANAGE STUD, V38, P811 22929 BHATT GD, 2001, J KNOWLEDGE MANAGEME, V5, P68 22930 BOCK GW, 2005, MIS QUART, V29, P87 22931 BORGHOFF U, 1997, J UCS, V3, P835 22932 BYRD T, 1997, OMEGA, V25 22933 BYSTROM K, 1995, INFORM PROCESS MANAG, V31, P191 22934 CAMPBELL DT, 1959, PSYCHOL BULL, V56, P81 22935 CARR NG, 2003, HARVARD BUSINESS REV 22936 CHADAM J, 2005, IND MANAGE DATA SYST, V105, P459, DOI 22937 10.1108/02635570510592361 22938 CHAE B, 2005, J COMPUT INFORM SYST, V45, P62 22939 CHAUDHRY AS, 2001, 67 IFLA COUNC GEN C 22940 CHEN ANK, 2005, MIS QUART, V29, P279 22941 CHEN SL, 2003, ELEARNERS LEARNING M 22942 CHOI B, 2003, INFORM MANAGE-AMSTER, V40, P403 22943 COHEN WM, 1990, ADMIN SCI QUART, V35, P128 22944 CUIEFORD JP, 1965, FUNDAMENTALS STAT PS 22945 DAGADA R, 2004, ACM INT C STELL S AF, P194 22946 DAVENPORT TH, 1998, SLOAN MANAGEMENT REV, V39 22947 DAVENPORT TH, 1998, WORKING KNOWLEDGE OR 22948 DAVIS FD, 1989, MIS QUART, V13, P319 22949 DAVIS FD, 1993, INT J MAN MACH STUD, V38, P475 22950 DIENG R, 1998, 11 BAN WORKSH KNOWL 22951 EARL M, 2001, J MANAGE INFORM SYST, V18, P215 22952 ECHEVERRIACARRO.EL, 1999, J KNOWLEDGE MANAGEME, V3, P296 22953 FACIONE P, 1997, PREPARING COMPETENT, P67 22954 FENG K, 2005, J COMPUTER INFORM SY, V45, P92 22955 FULLER RM, 2006, J COMPUT INFORM SYST, V46, P103 22956 GOLD AH, 2001, J MANAGE INFORM SYST, V18, P185 22957 GOTTSCHALK P, 2006, J COMPUT INFORM SYST, V46, P110 22958 GRAY PH, 2004, MANAGE SCI, V50, P821, DOI 10.1287/mnsc.1030.0192 22959 GRAY PH, 2006, INFORM MANAGE-AMSTER, V43, P142, DOI 22960 10.1016/j.im.2005.03.002 22961 GUPTA AK, 2000, SLOAN MANAGE REV, V42, P71 22962 GUPTA AK, 2000, STRATEGIC MANAGE J, V21, P473 22963 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 22964 HARMAN K, 2005, J COMPUT INFORM SYST, V46, P64 22965 HERTZUM M, 2000, INFORM PROCESS MANAG, V36, P761 22966 HERZBERG F, 1966, WORK NATURE MAN, P71 22967 HOU JL, 2006, J COMPUT INFORM SYST, V46, P64 22968 HUNG YC, 2005, IND MANAGE DATA SYST, V105, P164, DOI 22969 10.1109/02635570510583307 22970 HUSELID J, 2003, ACAD MANAGE J, V38, P635 22971 JONES K, 2006, J COMPUT INFORM SYST, V46, P116 22972 KERLINGER FN, 2000, FDN BEHAV RES 22973 KIM GM, 2005, J COMPUT INFORM SYST, V46, P92 22974 KLEIST VF, 2004, J COMPUT INFORM SYST, V44, P9 22975 KWOK SH, 2006, J COMPUTER INFORM SY, V46, P45 22976 LEVITT B, 1988, ANNU REV SOCIOL, V14, P319 22977 LIEBERMAN D, 2002, DIAGN MICR INFEC DIS, V44, P1 22978 LIN C, 2005, IND MANAGE DATA SYST, V105, P208, DOI 22979 10.1108/02635570510583334 22980 LIN LH, 2005, MIS QUART, V29, P197 22981 LYLES MA, 1996, J INT BUS STUD, V27, P877 22982 MALHOTRA Y, 2003, 36 ANN HAW INT C SYS 22983 MARKUS ML, 1994, SLOAN MANAGE REV, V35, P11 22984 MARKWICK AD, 2001, IBM SYSTEMS J, V40 22985 MCEVILY SK, 2000, ACAD MANAGE REV, V25, P294 22986 MCHANEY R, 2002, INFORM MANAGE-AMSTER, V39, P503 22987 MINBAEVA DB, 2005, PERS REV, V34, P125, DOI 10.1108/00483480510571914 22988 MONEY W, 2004, 37 ANN HAW INT C SYS 22989 NDLELA LT, 2001, INT J INFORM MANAGE, V21, P151 22990 NONAKA I, 1991, HARVARD BUSINESS NOV, P96 22991 NUNNALLY JC, 1978, PSYCHOMETRIC THEORY 22992 OLEARY DE, 1998, COMPUTER, V31, P54 22993 ONG CS, 2004, INFORM MANAGE-AMSTER, V41, P795, DOI 22994 10.1016/j.im.2003.08.012 22995 ORR J, 1997, TALKING MACHINES ETH 22996 PAIVA EL, 2002, IND MANAGE DATA SYST, V102, P381, DOI 22997 10.1108/02635570210439472 22998 ROUSE WB, 2008, DESIGN PROCESSING HU 22999 RUIZMERCADER J, 2006, INT J INFORM MANAGE, V26, P16, DOI 23000 10.1016/j.ijinfomgt.2005.10.003 23001 SAGE AP, 1999, INFORMATION SYSTEMS, V1, P205 23002 SHER PJ, 2004, INFORM MANAGE, V41, P937 23003 SONG SW, 2002, J COMPUT INFORM SYST, V42, P25 23004 SPIEGLER I, 2003, INFORM MANAGE-AMSTER, V40, P533 23005 SRIDHARAN B, 2002, INT C COMP ED 23006 STENMARK D, 2000, 33 HAW INT C SYST SC, P3020 23007 TANRIVERDI H, 2005, MIS QUART, V29, P311 23008 TEECE DJ, 1997, STRATEGIC MANAGE J, V18, P509 23009 TEECE DJ, 1998, CALIF MANAGE REV, V40, P55 23010 TSOUKAS H, 2003, BLACKWELL HDB ORG LE, P410 23011 TUOMI I, 2000, J MANAGEMENT INFORM, V16, P103 23012 VANDEVEN AH, 2005, MIS Q, V29, P365 23013 WASKO MM, 2005, MIS QUART, V29, P35 23014 WILD RH, 2002, IND MANAGE DATA SYST, V102, P371, DOI 23015 10.1108/02635570210439463 23016 WONG KY, 2005, IND MANAGE DATA SYST, V105, P261, DOI 23017 10.1108/02635570510590101 23018 YEUNG C, 2000, PRACTICAL APPL KM PA 23019 YIMAMSEID D, 2003, J ORG COMP ELECT COM, V13, P1 23020 ZACK MH, 1998, ACM SIGMIS DATABASE, V29, P73 23021 ZAIRI M, 2005, J COMPUT INFORM SYST, V45, P14 23022 ZARRAGAOBERTY C, 2006, EUROPEAN BUSINESS RE, V18, P60 23023 ZHANG L, 2003, INT C COMP ED HONG K, P804 23024 NR 89 23025 TC 0 23026 PU INT ASSOC COMPUTER INFO SYSTEM 23027 PI STILLWATER 23028 PA OKLAHOMA ST UNIV COLLEGE OF BUSINESS, STILLWATER, OK 74078 USA 23029 SN 0887-4417 23030 J9 J COMPUT INFORM SYST 23031 JI J. Comput. Inf. Syst. 23032 PD WIN 23033 PY 2007 23034 VL 48 23035 IS 2 23036 BP 91 23037 EP 99 23038 PG 9 23039 SC Computer Science, Information Systems 23040 GA 257TG 23041 UT ISI:000252820800009 23042 ER 23043 23044 PT J 23045 AU Luque-Martinez, T 23046 Castaneda-Garcia, JA 23047 Frias-Jamilena, DM 23048 Munoz-Leiva, F 23049 Rodriguez-Molina, MA 23050 AF Luque-Martinez, Teodoro 23051 Castaneda-Garcia, J. Alberto 23052 Frias-Jamilena, Dolores M. 23053 Munoz-Leiva, Francisco 23054 Rodriguez-Molina, Miguel A. 23055 TI Determinants of the use of the internet as a tourist information source 23056 SO SERVICE INDUSTRIES JOURNAL 23057 LA English 23058 DT Article 23059 ID TECHNOLOGY ACCEPTANCE MODEL; PERCEIVED EASE; CUSTOMER SATISFACTION; 23060 PLANNED BEHAVIOR; BRAND ATTITUDE; EXTENSION; ADOPTION; USAGE; 23061 DECISIONS; BELIEFS 23062 AB The modelling of usage behaviour of New Information Technologies is of 23063 great utility to managers who need to evaluate the probability of 23064 success in the introduction of these technologies. The present study 23065 empirically contrasts the capacity of Davis's Technology Acceptance 23066 Model 11989) to help understand the determinants of the intention to 23067 use the Internet to search,for holiday information. The findings show 23068 that the above theory does explain the intention to use the Internet on 23069 the part of the tourist, but it should be expanded to take account of 23070 the tourist's satisfaction with previous experiences of searching for 23071 holiday information. 23072 C1 [Luque-Martinez, Teodoro; Castaneda-Garcia, J. Alberto; Frias-Jamilena, Dolores M.; Munoz-Leiva, Francisco; Rodriguez-Molina, Miguel A.] Univ Granada, Fac Ciencias Econ & Empresariales, Dept Comercializac & Invest Mercados, E-18071 Granada, Spain. 23073 RP Luque-Martinez, T, Univ Granada, Fac Ciencias Econ & Empresariales, 23074 Dept Comercializac & Invest Mercados, CAmpus Univ La Cartuja,S-N, 23075 E-18071 Granada, Spain. 23076 EM tluque@ugr.es 23077 CR AJZEN I, 1980, UNDERSTANDING ATTITU 23078 AJZEN I, 1991, ORGAN BEHAV HUM DEC, V50, P179 23079 BAGOZZI RP, 1981, J PERS SOC PSYCHOL, V41, P607 23080 BANDURA A, 1982, AM PSYCHOL, V37, P122 23081 BEARDEN WO, 1983, J MARKETING RES, V20, P21 23082 BERNADETTE S, 1996, MANAGE SCI, V42, P85 23083 BHATTACHERJEE A, 2000, IEEE T SYST MAN CY A, V30, P411 23084 BHATTACHERJEE A, 2004, MIS QUART, V28, P229 23085 BONN MA, 1999, J TRAVEL RES, V37, P333 23086 BUHALIS D, 1998, TOURISM MANAGE, V19, P409 23087 CASTANEDA JA, 2004, 33 EMAC EUR MARK AC, V6 23088 CHEN LD, 2002, INFORM MANAGE-AMSTER, V39, P705 23089 CHURCHILL GA, 1982, J MARKETING RES, V19, P491 23090 CORNELLA A, 2002, INFONOMIALCOM GESTIO 23091 DAVIDSON KL, 1992, ROEPER REV, V14, P111 23092 DAVIS FD, 1989, MANAGE SCI, V35, P982 23093 DAVIS FD, 1989, MIS QUART, V13, P319 23094 FENECH T, 1998, COMPUT NETWORKS ISDN, V30, P629 23095 FISHBEIN M, 1975, BELIEF ATTITUDE INTE 23096 GARDNER MP, 1985, J MARKETING RES, V22, P192 23097 GEFEN D, 1997, MIS QUART, V21, P389 23098 GEFEN D, 2003, MIS QUART, V27, P51 23099 GROSSBART S, 1986, J ADVERTISING, V15, P10 23100 GURSOY D, 2004, ANN TOURISM RES, V31, P353, DOI 23101 10.1016/j.annals.2003.12.004 23102 HARRISON DA, 1997, INFORM SYST RES, V8, P171 23103 HU PJ, 1999, J MANAGE INFORM SYST, V16, P91 23104 HU PJH, 2003, INFORM MANAGE-AMSTER, V41, P227, DOI 23105 10.1016/S0378-7206(03)00050-8 23106 INKPEN G, 1998, INFORM TECHNOLOGY TR 23107 KARAHANNA E, 1999, MIS QUART, V23, P183 23108 LAW R, 2000, J TRAVEL TOURISM MAR, V9, P83 23109 LAW R, 2004, INT J CONTEMPORARY H, V16, P100 23110 LORD CG, 1979, J PERS SOC PSYCHOL, V37, P2098 23111 MALHOTRA Y, 1999, P 32 HAW INT C SYST, P1 23112 MATHIESON K, 1991, INFORMATION SYSTEMS, V2, P3 23113 MITCHELL AA, 1981, J MARKETING RES, V18, P318 23114 OLIVER RL, 1980, J MARKETING RES, V17, P460 23115 OLIVER RL, 1997, SATISFACTION BEHAV P 23116 PAVLOU PA, 2002, AC MAN ANN M DENV CO, P9 23117 PAVLOU PA, 2003, INT J ELECTRON COMM, V7, P69 23118 PAVLOU PA, 2006, MIS QUART, V30, P115 23119 PETTY RE, 1983, J CONSUM RES, V10, P135 23120 SANCHEZFRANCO MJ, 2005, INTERNET RES, V15, P21, DOI 23121 10.1108/10662240510577069 23122 SEGARS AH, 1993, MIS QUART, V17, P517 23123 SWANSON E, 1982, OMEGA, V10, P157 23124 SZAJNA B, 1996, MANAGE SCI, V42, P85 23125 SZYMANSKI DM, 2000, J RETAILING, V76, P309 23126 SZYMANSKI DM, 2001, J ACAD MARKET SCI, V29, P16 23127 TAYLOR S, 1995, INFORM SYST RES, V6, P144 23128 TSE DK, 1988, J MARKETING RES, V25, P104 23129 VENKATESH V, 2000, MANAGE SCI, V46, P186 23130 VENKATESH V, 2003, MIS QUART, V27, P425 23131 WEST SG, 1995, STRUCTURAL EQUATION, P57 23132 YI Y, 1990, REV MARKETING, P68 23133 NR 53 23134 TC 0 23135 PU ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD 23136 PI ABINGDON 23137 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXFORDSHIRE, ENGLAND 23138 SN 0264-2069 23139 J9 SERV IND J 23140 JI Serv. 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J. 23141 PD OCT-DEC 23142 PY 2007 23143 VL 27 23144 IS 7-8 23145 BP 881 23146 EP 891 23147 DI 10.1080/02642060701570586 23148 PG 11 23149 SC Management 23150 GA 250RR 23151 UT ISI:000252318300004 23152 ER 23153 23154 PT C 23155 AU Evangelou, CE 23156 Karacapilidis, N 23157 AF Evangelou, Christina E. 23158 Karacapilidis, Nikos 23159 TI A multidisciplinary approach for supporting knowledge-based decision 23160 making in collaborative settings 23161 SO INTERNATIONAL JOURNAL ON ARTIFICIAL INTELLIGENCE TOOLS 23162 LA English 23163 DT Proceedings Paper 23164 DE collaboration; decision making; knowledge management; argumentation; 23165 ontologies; XML technologies; strategy development 23166 ID INFORMATION-SYSTEMS RESEARCH; MANAGEMENT; TECHNOLOGY; ORGANIZATIONS; 23167 COMMUNITIES; BUSINESS; TOOLS 23168 AB Collaborative decision making is a core organizational activity that 23169 comprises a series of knowledge representation and processing tasks. 23170 Moreover, it is often carried out through argumentative discourses 23171 between the stakeholders involved. This paper exploits and elaborates 23172 on the synergy that occurs between the decision making and knowledge 23173 management processes in such contexts. The proposed multidisciplinary 23174 approach is supported by a web-based software tool. Being based on a 23175 well-defined ontology model, our approach facilitates decision makers 23176 in achieving a common understanding, while also enhancing collaboration 23177 and exploitation of organizational knowledge resources. Strategy 23178 development is the particular knowledge domain considered in this paper 23179 to demonstrate the applicability of the proposed tool. 23180 C1 [Evangelou, Christina E.] Comp Technol Inst, Res Acad, eLearning Sector, Rion 26500, Achaia, Greece. 23181 [Karacapilidis, Nikos] Univ Patras, MEAD, Ind Management & Informat Syst Lab, Rion 26504, Greece. 23182 RP Evangelou, CE, Comp Technol Inst, Res Acad, eLearning Sector, Rion 23183 26500, Achaia, Greece. 23184 EM chriseva@cti.gr 23185 nikos@mech.upatras.gr 23186 CR ACKERMANN F, 2005, PRACTICE MAKING STRA 23187 ANDREWS KR, 1971, CONCEPT CORPORATE ST 23188 BA S, 1995, P 3 INT C DSS HONG K 23189 BATTAILE CC, 2002, ANN REV MATER RES, V32, P297, DOI 23190 10.1146/annurev.matsci.32.012102.110247 23191 BHARATI P, 2004, DECIS SUPPORT SYST, V37, P187 23192 BOOSE JH, 1989, KNOWL ACQUIS, V1, P3 23193 BOZNEK R, 1981, FDN DECISION SUPPORT 23194 BRADLEY N, 2003, XML SCHEMA COMPANION 23195 BUCHANAN BG, 1983, BUILDING EXPERT SYST, P127 23196 CHANDLER AD, 1962, STRATEGY STRUCTURE C 23197 CHANDRASEKARAN B, 1999, IEEE INTELL SYST APP, V14, P20 23198 COMPTON P, 1990, KNOWL ACQUIS, V2, P241 23199 CORDINGLEY ES, 1989, KNOWLEDGE ELICITATIO 23200 COURTNEY JF, 2001, DECIS SUPPORT SYST, V31, P17 23201 CURLEY K, 1998, ROLE TECHNOLOGY KNOW, P48 23202 DAVENPORT T, 1998, WORKING KNOWLEDGE MA 23203 DUINEVELD AJ, 2000, INT J HUM-COMPUT ST, V52, P1111 23204 DUNG PM, 1995, ARTIF INTELL, V77, P321 23205 EDWARDS J, 2000, P KNOWL MAN C KMAC 2 23206 EDWARDS W, 1994, ORGAN BEHAV HUM, V60, P306 23207 EVANGELOU CE, 2005, INT J KNOWLEDGE LEAR, V1, P130 23208 EVANGELOU CE, 2005, P I KNOW 05 C GRAZ A, P4 23209 FEURER R, 1995, INT J BENCHMARKING Q, V21, P38 23210 FEURER R, 1995, MANAGE DECIS, V33, P11 23211 GORRY GA, 1971, SLOAN MANAGE REV, V13, P55 23212 GRANT PM, 1991, STRATEGIC MANAGEMENT, V17, P109 23213 HARRISON EF, 1999, MANAGERIAL DECISION 23214 HARRISON EF, 2000, MANAGE DECIS, V38, P462 23215 HEINRICHS JH, 2003, DECIS SUPPORT SYST, V35, P103 23216 HEVNER AR, 2003, COMPUTER, V36, P111 23217 HEVNER AR, 2004, MIS QUART, V28, P75 23218 HOFFMAN RR, 1995, ORGAN BEHAV HUM, V62, P129 23219 HOLSAPPLE CW, 1996, DECISION SUPPORT SYS 23220 KARACAPILIDIS N, 2000, COMPUT OPER RES, V27, P653 23221 KARACAPILIDIS N, 2006, COMPUT IND, V57, P178, DOI 23222 10.1016/j.compind.2005.07.001 23223 KARAN V, 1996, DECIS SUPPORT SYST, V16, P181 23224 KIRSCHNER P, 2003, VISUALIZING ARGUMENT 23225 LESSLER J, 2004, P ICEIS, P281 23226 LI EY, 2005, DECIS SUPPORT SYST, V39, P545 23227 LIAO SH, 2003, EXPERT SYST APPL, V25, P155, DOI 23228 10.1016/S0957-4174(03)00043-5 23229 LIEBOWITZ J, 2003, INT J PROJECT MANAGE, V21, P189 23230 LIEDTKA J, 1999, J MANAGE INQUIRY, V8, P5 23231 LIOU YI, 1993, INFORM MANAGE, V24, P121 23232 MALHOTRA Y, 2004, KNOWLEDGE MANAGEMENT, P87 23233 MALHOTRA Y, 2005, J KNOWLEDGE MANAGEME, V9, P7 23234 MATSON E, 2003, ORGAN DYN, V32, P275, DOI 10.1016/S0090-2616(03)00030-5 23235 MCLAUGHLIN DJ, 1995, HUM RESOURCE MANAGE, V34, P443 23236 METRINS K, 2001, KNOWLEDGE MANAGEMENT 23237 MURUGESAN S, 2001, LECT NOTES COMPUTER, V20 23238 NUNAMAKER JF, 1987, J MANAGEMENT INFORMA, V34, P5 23239 PAN SL, 2003, J STRATEGIC INF SYST, V12, P71 23240 PHILIPS J, 2000, ACTION LEADING KNOWL 23241 PORTER ME, 1979, HARVARD BUS REV, V57, P86 23242 PORTER ME, 1980, COMPETITIVE STRATEGY 23243 PORTER ME, 1998, COMPETITIVE STRATEGY 23244 PRUSAK L, 2001, IBM SYST J, V40, P1002 23245 ROY B, 1991, THEOR DECIS, V31, P49 23246 SAATY TL, 1980, ANAL HIERARCHY PROCE 23247 SCHWARZ M, 2003, STRATEGY PROCESS SHA, P110 23248 SHIM JP, 2002, DECIS SUPPORT SYST, V33, P111 23249 SHUKLA M, 1994, PRODUCTIVITY, V35, P419 23250 SIMON H, 1977, NEW SCI MANAGEMENT D 23251 SPENDER JC, 1996, STRATEGIC MANAGEMENT, V17, P46 23252 TURBAN E, 2004, DECISION SUPPORT SYS 23253 VANEEMEREN FH, 1996, FUNDAMENTALS ARGUMEN 23254 WENGER E, 2002, CULTIVATING COMMUNIT 23255 WENGER EC, 2000, COMMUNITIES PRACTICE, P139 23256 WERNERFELT B, 1984, STRATEGIC MANAGE J, V5, P171 23257 WIDENER P, 2001, P 10 IEEE INT S HIGH, P371 23258 ZOPOUNIDIS C, 2002, EUR J OPER RES, V138, P229 23259 NR 70 23260 TC 0 23261 PU WORLD SCIENTIFIC PUBL CO PTE LTD 23262 PI SINGAPORE 23263 PA 5 TOH TUCK LINK, SINGAPORE 596224, SINGAPORE 23264 SN 0218-2130 23265 J9 INT J ARTIF INTELL TOOLS 23266 JI Int. J. Artif. Intell. Tools 23267 PD DEC 23268 PY 2007 23269 VL 16 23270 IS 6 23271 BP 1069 23272 EP 1092 23273 PG 24 23274 SC Computer Science, Artificial Intelligence; Computer Science, 23275 Interdisciplinary Applications 23276 GA 246ZO 23277 UT ISI:000252047100009 23278 ER 23279 23280 PT J 23281 AU Peiffer, F 23282 Chudoba, R 23283 AF Peiffer, F. 23284 Chudoba, R. 23285 TI Formalisation and implementation of collaborative material research 23286 process 23287 SO ADVANCES IN ENGINEERING SOFTWARE 23288 LA English 23289 DT Article 23290 AB This paper describes concepts used in formalising the research 23291 processes in order to integrate them into a technical information 23292 system (TIS) supporting the collaborative material research. The 23293 present modelling approach is based on three requirements: (1) 23294 persistent recording of the process, (2) need for a local notification 23295 mechanism and (3) straight forward transformation of formalised 23296 processes into process classes within the TIS. We shortly review the 23297 techniques available for process modelling and discuss their 23298 applicability for the present domain of application. The utilisation of 23299 the modelling techniques is shown on the system application for 23300 research on textile reinforced concrete (TRC). Two real-world examples 23301 and applications from the TRC research are presented: (1) scheduling 23302 and coordination of tests on new material components spanning several 23303 users and experimental set-ups and (2) generic specification of 23304 automated calibration procedure to identify material parameters. The 23305 paper also discusses the applicability of the formulated concepts and 23306 of the developed system in interdisciplinary projects on other 23307 composite materials. The user's perspective and interaction with the 23308 system has been described in more detail in the companion paper. (c) 23309 2007 Elsevier Ltd. All rights reserved. 23310 C1 Rhein Westfal TH Aachen, Chair Struct Stat & Dynam, D-52056 Aachen, Germany. 23311 RP Peiffer, F, Rhein Westfal TH Aachen, Chair Struct Stat & Dynam, Mies 23312 Rohe Str 1, D-52056 Aachen, Germany. 23313 EM peiffer@lbb.rwth-aachen.de 23314 CR *NO MAG INC, MAG DRAW 23315 ANUMBA CJ, 2000, CONCURRENT ENG-RES A, V8, P199 23316 BECKER SM, 2003, P INT DES PROC TECHN 23317 BOOCH G, 1998, UNIFIED MODELING LAN 23318 CHUDOBA R, 2004, ADV ENG SOFTW, V35, P747, DOI 23319 10.1016/j.advengsoft.2004.03.021 23320 COLQUHOUN GJ, 1993, INT J COMP INTEG M, V6, P252 23321 DITTRICH KR, 2003, INFORM SYST, V28, P369 23322 FOWLER M, 2003, UML DISTILLED BRIEF 23323 FUSSELL ML, 1997, FDN OBJECT RELATIONA 23324 GAMMA E, 1997, DESIGN PATTERNS ELEM 23325 GANE C, 1979, STRUCTURED SYSTEMS A 23326 HALES K, 1991, WORKFLOW MANAGEMENT 23327 HU A, 2001, P 2001 WINT SIM C, P595 23328 KARHU V, 2000, INT J COMPUTER INT D, V2, P166 23329 LEHMAN MM, 1987, P 9 INT C SOFTW ENG, P14 23330 LINZ M, 1999, INFORMATIK, V6, P7 23331 LOOS P, 1998, PUBLICATION I WIRTSC, V144 23332 MALHOTRA Y, 1998, IEEE ENG MANAGE REV, V26 23333 NAGL M, 2003, COMPUT CHEM ENG, V27, P175 23334 OSTERWEIL L, 1987, P 9 INT C SOFTW ENG, P2 23335 PEIFFER F, 2005, P 10 INT C CIV STRUC 23336 PETRI CA, 1962, THESIS I INSTR MATH 23337 SARGENT RG, 2000, P 2000 WINT SIM C, P50 23338 SARGENT RG, 2001, P 2001 WINT SIM C, P106 23339 SCHLEICHER A, 1999, AGTIVE, P341 23340 TURK Z, 2000, INT J COMPUT INTEG M, V2, P28 23341 VANDERAALST WMP, 1999, INFORM SOFTWARE TECH, V41, P639 23342 NR 27 23343 TC 0 23344 PU ELSEVIER SCI LTD 23345 PI OXFORD 23346 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 23347 SN 0965-9978 23348 J9 ADV ENG SOFTW 23349 JI Adv. Eng. Softw. 23350 PD FEB 23351 PY 2008 23352 VL 39 23353 IS 2 23354 BP 107 23355 EP 120 23356 DI 10.1016/j.advengsoft.2006.12.005 23357 PG 14 23358 SC Computer Science, Interdisciplinary Applications; Computer Science, 23359 Software Engineering 23360 GA 231GL 23361 UT ISI:000250934500004 23362 ER 23363 23364 PT J 23365 AU Chang, WC 23366 Li, ST 23367 AF Chang, Won-Chen 23368 Li, Sheng-Tun 23369 TI Fostering knowledge management deployment in R&D workspaces: a 23370 five-stage approach 23371 SO R & D MANAGEMENT 23372 LA English 23373 DT Article 23374 AB In recent years, R&D institutes have encountered various intensified 23375 challenges. New instruments are needed to manage knowledge-related 23376 activities more effectively and efficiently. This paper presents and 23377 discusses the lessons learned from a case study in fostering knowledge 23378 management (KM) initiatives and systems in a research-oriented 23379 institute serving the metal industry, specifically the Metal Industries 23380 Research and Development Centre (MIRDC) in Taiwan. We perform a 23381 comparative review of the experience of embarking on KM among Taiwanese 23382 R&D institutes, a very rarely performed job. Following this, we 23383 investigate, by conducting the primary and secondary researches, how 23384 MIRDC has adopted a five-stage approach to develop a deliberate 23385 framework of KM deployment in order to manipulate the KM operations in 23386 the context of a Chinese R&D institute. The MIRDC case demonstrates a 23387 sophisticated KM process that provides an activity-based perspective of 23388 the plan, control, coordination and evaluation framework in an R&D 23389 workspace. This paper argues that well-defined deployment frameworks 23390 embody qualities of goal pursuing that are important to KM activities 23391 and compel managers to examine more closely how to realize the KM 23392 initiatives. This paper also reveals that a rigid hierarchical R&D 23393 structure inhibits the dynamics of the knowledge cycle due to 23394 technology segmentation. A parallel R&D structure supported by mission 23395 offices and a 'pioneer and innovation program' that is 23396 cross-departmental and industry-focused can positively motivate 23397 horizontal 'coopertition' networking so as to better exploit and 23398 leverage knowledge assets. The practices applied in these elemental KM 23399 activities are useful to other R&D organizations by suggesting how each 23400 of the KM activities can be configured and implemented. 23401 C1 Natl Cheng Kung Univ, Dept Ind & Informat Engn, Tainan 701, Taiwan. 23402 Natl Cheng Kung Univ, Inst Informat Management, Tainan 701, Taiwan. 23403 RP Chang, WC, Natl Cheng Kung Univ, Dept Ind & Informat Engn, 1 Ta Hsueh 23404 Rd, Tainan 701, Taiwan. 23405 EM achang@mail.mirdc.org.tw 23406 stli@mail.ncku.edu.tw 23407 CR ALAVI M, 1999, COMPUTER AIDED INVES, V1, P662 23408 BECERRAFERNANDE.I, 2004, KNOWLEDGE MANAGEMENT 23409 BENBYA H, 2004, INT J INFORM MANAGE, V24, P201, DOI 23410 10.1016/j.ijinfomgt.2003.12.012 23411 BERENDS H, 2006, R&D MANAGE, V36, P85 23412 CHANG W, 2004, KNOWLEDGE MANAGEMENT, P128 23413 CHUA A, 2004, INT J INFORM MANAGE, V24, P87, DOI 23414 10.1016/j.ijinfomgt.2003.10.003 23415 COLLINSON S, 2001, R&D MANAGE, V31, P335 23416 DESOUZA KC, 2003, EUROPEAN MANAGEMENT, V21, P62 23417 DIAZDIAZ NL, 2006, R&D MANAGE, V36, P189 23418 EDWARDS JS, 2003, KNOWLEDGE MANAGEMENT, V1, P49 23419 GOLDFARB RJ, 2001, ORE GEOL REV, V18, P1 23420 HANSEN MT, 1999, HARVARD BUS REV, V77, P106 23421 HOLSAPPLE CW, 1999, P 32 HAW INT C SYST 23422 HOLSAPPLE CW, 2002, INFORM MANAGE-AMSTER, V39, P477 23423 HSU IC, 2006, INT J INFORM MANAGE, V26, P326, DOI 23424 10.1016/j.ijinfomgt.2006.03.001 23425 HUBER GP, 1991, ORGAN SCI, V2, P88 23426 LEE H, 2003, J MANAGE INFORM SYST, V20, P179 23427 LEE SM, 2002, IND MANAGE DATA SYST, V102, P17 23428 LEITNER KH, 2004, MANAGEMENT ACCOUNTIN, V15, P33 23429 LI S, 2007, UNPUB R D ORG 23430 MAIER R, 2003, J KNOWLEDGE MANAGEME, V7, P62 23431 MALHOTRA Y, 2003, KNOWLEDGE ASSETS NAT 23432 MOLLER K, 2004, IND MARKET MANAG, V33, P219, DOI 23433 10.1016/j.indmarman.2003.10.011 23434 NAGI EWT, 2005, DECIS SUPPORT SYST, V40, P235 23435 NOE RA, 2006, HUMAN RESOURCE MANAG 23436 NONAKA I, 1995, KNOWLEDGE CREATING C 23437 PHILLIPS F, 2005, KNOWLEDGE TECHNOLOGY, V17, P65 23438 PUN KF, 2000, INT J MANAG REV, V2, P325 23439 RUBENSTEINMONTA.B, 2001, J KNOWLEDGE MANAGEME, V5, P300 23440 SARVARY M, 1999, CALIF MANAGE REV, V41, P95 23441 SMITH T, 2000, J NURS ADMIN, V30, P4 23442 SPIEGLER I, 2000, COMMUNICATIONS AIS, V3, P1 23443 STANKOSKY M, 2005, CREATING DISCIPLINE 23444 WANG SH, 2004, INFORM MANAGE-AMSTER, V41, P445, DOI 23445 10.1016/S0378-7206(03)00083-1 23446 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 23447 WONG KY, 2004, KNOWLEDGE PROCESS MA, V11, P93 23448 WRIGHT P, 2000, KNOWLEDGE MANAGEMENT, V3, P3 23449 ZACK MH, 1999, SLOAN MANAGE REV, V40, P45 23450 NR 38 23451 TC 0 23452 PU BLACKWELL PUBLISHING 23453 PI OXFORD 23454 PA 9600 GARSINGTON RD, OXFORD OX4 2DQ, OXON, ENGLAND 23455 SN 0033-6807 23456 J9 R D MANAGE 23457 JI R D Manage. 23458 PD NOV 23459 PY 2007 23460 VL 37 23461 IS 5 23462 BP 479 23463 EP 493 23464 PG 15 23465 SC Business; Management 23466 GA 228SF 23467 UT ISI:000250752000007 23468 ER 23469 23470 PT J 23471 AU Espino-Rodriguez, TF 23472 Gil-Padilla, AM 23473 AF Espino-Rodriguez, Tomas F. 23474 Gil-Padilla, Antonia M. 23475 TI The impact of outsourcing strategies on information systems 23476 capabilities in the hotel industry 23477 SO SERVICE INDUSTRIES JOURNAL 23478 LA English 23479 DT Article 23480 ID RESOURCE-BASED VIEW; SUSTAINED COMPETITIVE ADVANTAGE; ORGANIZATIONAL 23481 PERFORMANCE; TRANSACTION COST; TECHNOLOGY; FIRM; BUSINESS; 23482 SUSTAINABILITY; FORMULATION; DECISIONS 23483 AB This work analyses the strategy of outsourcing information systems and 23484 information technology (IS/IT), considering the different activities 23485 comprising the IS/IT area. The literature on IS contains numerous works 23486 that analyse outsourcing, very few of which examine the relationship 23487 with the different types of capabilities in the IS/IT area and their 23488 strategic value. Most works centre on the motives for, and advantages 23489 of, the strategy of outsourcing the IS/IT area, while scant attention 23490 has been paid to the study of the long-term consequences of 23491 outsourcing. This work develops a theoretical model which is applied to 23492 the hotel sector and which shows that hotels following a more intensive 23493 outsourcing strategy develop fewer managerial capabilities related to 23494 knowledge in the management of IS/IT resources. This negative 23495 relationship extends to other types of capabilities typical of the area 23496 and to certain organisational capabilities. A negative relationship is 23497 also observed between the level of outsourcing and the strategic value 23498 given to the IS/IT area, which may lead to a lower potential for the 23499 development of competitive advantage. 23500 C1 Univ Las Palmas, Las Palmas Gran Canaria, Spain. 23501 Edificio Dept Ciencias Econ & Empresariales, Las Palmas Gran Canaria 35017, Spain. 23502 RP Espino-Rodriguez, TF, Univ Las Palmas, Las Palmas Gran Canaria, Spain. 23503 EM tespino@dede.ulpgc.es 23504 CR 2002, PLAZAS HOTELERAS EXT 23505 AMIT R, 1993, STRATEGIC MANAGE J, V14, P33 23506 ARGYRES N, 1996, STRATEGIC MANAGE J, V17, P129 23507 AUBERT BA, 2004, INFORM MANAGE-AMSTER, V41, P921, DOI 23508 10.1016/j.im.2003.09.001 23509 BARNEY J, 1991, J MANAGE, V17, P99 23510 BERGERON F, 1991, MIS QUART, V15, P89 23511 BERGERON F, 1995, P INT C INF SYST AMS 23512 BHARADWAJ AS, 2000, MIS QUART, V24, P169 23513 BYRD TA, 2001, INFORM MANAGE, V39, P41 23514 CASTANIAS RP, 1991, J MANAGE, V17, P155 23515 CHEON MJ, 1995, J INFORM TECHNOL, V10, P209 23516 CLADERA RC, 2001, EC IND, V340, P129 23517 CLARK KB, 1990, HARVARD BUS REV, V68, P107 23518 CORBETT MF, 1994, INFORM MANAGE, V27, P33 23519 CORTES EC, 2001, 9 C NAC ACEDE 23520 DAY GS, 1988, J MARKETING, V52, P1 23521 DAY GS, 1994, J MARKETING, V58, P37 23522 DEHNING B, 2003, J STRATEGIC INF SYST, V12, P7, DOI 23523 10.1016/S0963-8687(02)00035-5 23524 DESS GG, 1987, STRATEGIC MANAGE J, V8, P259 23525 DIERICKX I, 1989, MANAGE SCI, V35, P1504 23526 EARL MJ, 1989, MANAGEMENT STRATEGIE 23527 EARL MJ, 1996, INFORM MANAGEMENT 23528 EARL MJ, 1996, SLOAN MANAGE REV, V37, P26 23529 FERNANDEZ Z, 1993, PAP EC ESPAN, V56, P178 23530 GRANT RM, 1991, CALIF MANAGE REV, V33, P114 23531 HARRISON B, 1996, TECHNOL REV, P65 23532 HIRSCHHEIM R, 2000, COMMUN ACM, V43, P99 23533 KETTINGER WJ, 1994, MIS QUART, V18, P31 23534 KING WR, 2000, INFORM MANAGE, V37, P323 23535 LACITY M, 1996, SLOAN MANAGEMENT SPR, P13 23536 LEE JJ, 1999, J AM MOSQUITO CONTR, V15, P4 23537 LEI D, 1991, ORGAN DYN, V19, P44 23538 LOH L, 1992, J MANAGEMENT INFORMA, V9, P7 23539 LUCAS HC, 1986, INFORM SYSTEMS CONCE 23540 MATA FJ, 1995, MIS QUART, V19, P487 23541 PARK JY, 2005, INFORM MANAGE-AMSTER, V42, P261, DOI 23542 10.1016/j.im.2003.08.005 23543 PETERAF MA, 1993, STRATEGIC MANAGE J, V14, P179 23544 POPPO L, 1998, STRATEGIC MANAGE J, V19, P853 23545 POWELL TC, 1992, STRATEGIC MANAGE J, V13, P119 23546 POWELL TC, 1996, STRATEG MANAGE J, V17, P323 23547 POWELL TC, 1997, STRATEGIC MANAGE J, V18, P375 23548 RAY G, 2004, STRATEGIC MANAGE J, V25, P23, DOI 10.1002/smj.366 23549 ROSS JW, 1996, SLOAN MANAGE REV, V38, P31 23550 SAUNDERS CS, 1986, COMMUN ACM, V29, P142 23551 SNOW CC, 1980, ADM SCI Q, V25, P317 23552 SUESCUN E, 2003, 13 C NAC ACED SAL SP 23553 TALLON PP, 2000, J MANAGE INFORM SYST, V16, P145 23554 TEO TSH, 2003, J STRATEGIC INF SYST, V12, P229, DOI 23555 10.1016/j.jsis.2003.09.002 23556 WADE M, 2004, MIS QUART, V28, P107 23557 WEILL P, 1996, EXPLORING FIRMS VIEW 23558 WILLCOCKS L, 1995, LONG RANGE PLANN, V28, P59 23559 NR 51 23560 TC 0 23561 PU ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD 23562 PI ABINGDON 23563 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXFORDSHIRE, ENGLAND 23564 SN 0264-2069 23565 J9 SERV IND J 23566 JI Serv. Ind. J. 23567 PY 2007 23568 VL 27 23569 IS 6 23570 BP 757 23571 EP 777 23572 DI 10.1080/02642060701453247 23573 PG 21 23574 SC Management 23575 GA 223CT 23576 UT ISI:000250347900006 23577 ER 23578 23579 PT J 23580 AU Cegarra-Navarro, JG 23581 Martinez-Conesa, E 23582 AF Cegarra-Navarro, Juan G. 23583 Angel Martinez-Conesa, Eusebio 23584 TI E-business through knowledge management in Spanish telecommunications 23585 companies 23586 SO INTERNATIONAL JOURNAL OF MANPOWER 23587 LA English 23588 DT Article 23589 DE customer orientation; electronic commerce; knowledge management; small 23590 to medium-sized enterprises; Spain 23591 ID PERFORMANCE; INNOVATION; COMMERCE 23592 AB Purpose - E-business requires small and medium-sized enterprises (SMEs) 23593 to seek both external and internal knowledge and to establish external 23594 and internal relationships with partners, such as customers and 23595 suppliers. This paper aims to describe a model that examines how 23596 knowledge management has an impact on the adoption of e-business, 23597 particularly in SMEs. 23598 Design/methodology/approach - This paper reviews literature to identify 23599 relevant measures through a structural equation model, which is 23600 validated through an empirical investigation of 107 SMEs in the Spanish 23601 telecommunications sector. 23602 Findings - The results show that, in order to implement e-business 23603 systems, companies need to provide and support the acquisition, sharing 23604 and application of knowledge as prior steps. 23605 Research limitations/implications - Other factors that have not been 23606 included in this study are also likely to affect knowledge acquisition. 23607 Practical implications - Organisations that engage in learning from 23608 their customers and suppliers not only test the effectiveness of a new 23609 direction of e-business, but also have the potential to design their 23610 e-business; around what customers truly need and want, and as such gain 23611 a sustainable competitive advantage. 23612 Originality/value - These results have implications for e-business 23613 managers in formulating policies and targeting appropriate 23614 organisational capabilities to ensure the effective adoption of 23615 e-business systems. 23616 C1 Polytech Univ Cartagena, Cartagena, Spain. 23617 RP Cegarra-Navarro, JG, Polytech Univ Cartagena, Cartagena, Spain. 23618 EM juan.cegarra@upct.es 23619 CR *COM, 1996, RECOMM DEF SMALL MED 23620 ACKERMAN MS, 2000, HUM-COMPUT INTERACT, V15, P179 23621 AKGUN AE, 2005, IND MARKET MANAG, V16, P215 23622 ANDERSON JC, 1988, PSYCHOL BULL, V103, P411 23623 BAGOZZI RP, 1988, J ACADEMY MARKETING, V16, P74 23624 BAKER J, 2002, J MARKETING, V66, P77 23625 BAKER WE, 1999, J ACAD MARKET SCI, V27, P411 23626 BIRLEY S, 1985, J BUSINESS VENTURING, V1, P107 23627 BONTIS N, 2000, J INTELLECTUAL CAPIT, V1, P85 23628 BONTIS N, 2002, J INTELLECTUAL CAPIT, V3, P223 23629 BROWN LA, 1991, CYTOPATHOLOGY, V2, P1 23630 CARSON D, 1995, MARKETING ENTREPRENE 23631 CEGARRA JG, 2005, J WORKPLACE LEARNING, V17, P276 23632 CHIASSON M, 2001, DATA BASE ADV INF SY, V32, P16 23633 COHEN DM, 1991, ORGAN SCI, V2, P134 23634 DAVENPORT TH, 2001, SLOAN MANAGE REV, V42, P63 23635 DENNING S, 2000, SPRINGBOARD STORYTE 23636 DEWHURST FW, 2004, LEARNING ORG, V11, P322 23637 DICKSON PR, 1994, MARK MANAG, P46 23638 FAHEY L, 2001, IBM SYST J, V40, P889 23639 FILLIS I, 2003, J SMALL BUSINESS ENT, V10, P336 23640 FILLIS I, 2004, INT J ENTREPRENEURIA, V10, P178 23641 FORNELL C, 1981, J MARKETING RES, V18, P39 23642 GILBERT M, 1996, TECHNOVATION, V16, P301 23643 GOLDFARB RJ, 2001, ORE GEOL REV, V18, P1 23644 GOSSAIN S, 1998, STRATEGY LEADERSHIP, V26, P28 23645 HOWARD R, 1990, HARVARD BUS REV, V68, P88 23646 HSIUFEN L, 2005, MANAGE DECIS, V43, P171 23647 HUBER GP, 1991, ORGAN SCI, V2, P88 23648 HUFF A, 1990, MAPPING STRATEGIC TH, P12 23649 JOHANNESSEN JA, 1999, INT J INFORM MANAGE, V19, P121 23650 KIM DH, 1993, SLOAN MANAGE REV, V35, P37 23651 KIM L, 1998, ORGAN SCI, V9, P506 23652 KOH SCL, 2004, J SMALL BUSINESS ENT, V11, P338 23653 KOTLER P, 2000, MARKETING MANAGEMENT 23654 LANGERAK F, 2003, J STRATEGIC MARKETIN, V11, P93 23655 LIN HF, 2005, MANAGE DECIS, V43, P171 23656 MAGUIRE S, 2001, P 9 ANN HIGH TECHN S 23657 MALHOTRA Y, 2000, INFORMATION STRATEGY, V16, P5 23658 MCDOUGALL PP, 1994, STRATEGIC MANAGE J, V15, P537 23659 NATH R, 1998, INT J INFORM MANAGE, V18, P91 23660 NONAKA I, 1994, ORGAN SCI, V5, P1 23661 NONAKA I, 1995, KNOWLEDGE CREATING C 23662 ROBEY D, 2002, J MANAGE INFORM SYST, V19, P17 23663 ROTH K, 1994, STRATEGIC MANAGE J, V15, P103 23664 SCHEIN E, 1992, ORG CULTURE LEADERSH 23665 SELNES F, 2003, J MARKETING, V67, P80 23666 SINKULA JM, 1997, J ACAD MARKET SCI, V25, P305 23667 SMITH RG, 2000, AI MAG, V21, P17 23668 TEMPLER A, 1989, J GEN MANAGE, V15, P73 23669 VENKATESH V, 2000, INT J HUM-COMPUT ST, V52, P991 23670 ZHUANG YL, 2003, INT J ELECTRON COMM, V7, P65 23671 NR 52 23672 TC 0 23673 PU EMERALD GROUP PUBLISHING LIMITED 23674 PI BRADFORD 23675 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 23676 SN 0143-7720 23677 J9 INT J MANPOWER 23678 JI Int. J. Manpow. 23679 PY 2007 23680 VL 28 23681 IS 3-4 23682 BP 298 23683 EP 314 23684 DI 10.1108/01437720710755263 23685 PG 17 23686 SC Management 23687 GA 197OU 23688 UT ISI:000248566000007 23689 ER 23690 23691 PT J 23692 AU Lowe, A 23693 McIntosh, A 23694 AF Lowe, Alan 23695 McIntosh, Andrea 23696 TI Knowledge management in a New Zealand tree farming company - Ambiguity 23697 and resistance to the "technology solution" 23698 SO JOURNAL OF ORGANIZATIONAL CHANGE MANAGEMENT 23699 LA English 23700 DT Article 23701 DE knowledge management; forestry; control; case studies; interviews; New 23702 Zealand 23703 ID ORGANIZATIONS; TRUST; CONSTRUCTION; DIFFUSION; IDENTITY; SYSTEMS; FIRM 23704 AB Purpose - Managers at the company attempt to implement a knowledge 23705 management information system in an attempt to avoid loss of expertise 23706 while improving control and efficiency. The paper seeks to explore the 23707 implications of the technological solution to employees within the 23708 company. 23709 Design/methodology/approach - The paper reports qualitative research 23710 conducted in a single organization. Evidence is presented in the form 23711 of interview extracts. 23712 Findings - The case section of the paper presents the accounts of 23713 organizational participants. The accounts reveal the workers' reactions 23714 to the technology-based system and something of their strategies of 23715 resistance to the system. These accounts also provide glimpses of the 23716 identity construction engaged in by these knowledge workers. The 23717 setting for the research is in a knowledge-intensive primary industry. 23718 Research was conducted through observation and interviews. 23719 Research limitations/implications - The issues identified are explored 23720 in a single case-study setting. Future research could look at the 23721 relevance of the findings to other settings. 23722 Practical implications - The case evidence presented indicates some of 23723 the complexity of implementation of information systems in 23724 organizations. This could certainly be seen as more evidence of the 23725 uncertainty associated with organizational change and of the need for 23726 managers not to expect an easy adoption of intrusive IT solutions. 23727 Originality/value - This paper adds empirical insight to a largely 23728 conceptual literature. 23729 C1 Aston Univ, Aston Business Sch, Birmingham B4 7ET, W Midlands, England. 23730 Waikato Management Sch, Hamilton, New Zealand. 23731 RP Lowe, A, Aston Univ, Aston Business Sch, Birmingham B4 7ET, W Midlands, 23732 England. 23733 EM lowead@aston.ac.uk 23734 CR ALEXANDER JC, 1992, PERSPECTIVES, V15, P1 23735 ALVESSON M, 2000, REFLEXIVE METHODOLOG 23736 ALVESSON M, 2002, UNDERSTANDING ORG CU 23737 BAILEY C, 2000, J KNOWLEDGE MANAGEME, V4, P235 23738 BANKS E, 1999, WORK STUDY, V48, P18 23739 BECKETT A, 2000, MANAGE DECIS, V38, P601 23740 BLACKLER F, 1993, J MANAGE STUD, V30, P864 23741 BLACKLER F, 2000, ORGANIZATION, V7, P277 23742 BROWN JS, 1989, EDUC RES, V18, P32 23743 CARTER C, 2001, ED TRAINING, V43, P215 23744 CETINA K, 1999, EPISTEMIC CULTURES 23745 CETINA KK, 1997, THEOR CULT SOC, V14, P1 23746 CIVI E, 2000, MARKETING INTELLIGEN, V18, P166 23747 COOK SDN, 1993, J MANAGEMENT INQUIRY, V2, P373 23748 COOK SDN, 1999, ORGAN SCI, V10, P381 23749 COVALESKI MA, 1993, ACCOUNT ORG SOC, V18, P65 23750 ENGESTROM Y, 2000, ORGANIZATION, V7, P301 23751 EZZAMEL M, 1998, ADMIN SCI QUART, V43, P358 23752 FOUCAULT M, 1982, M FOUCAULT STRUCTURA, P208 23753 GHERARDI S, 2000, ORGANIZATION, V7, P211 23754 GIDDENS A, 1990, CONSEQUENCES MODERNI 23755 GIDDENS A, 1994, REFLEXIVE MODERNIZAT 23756 GOMART E, 1999, ACTOR NETWORK THEORY, P220 23757 GUPTA B, 2000, IND MANAGE DATA SYST, V100, P17 23758 HACKING I, 1999, SOCIAL CONSTRUCTION 23759 HALDINHERRGARD T, 2000, J INTELLECTUAL CAPIT, V1, P357 23760 HEIDEGGER M, 1962, BEING TIME 23761 HOADLEY ED, 1998, P AM C INF SYST US 23762 HULL R, 1999, ORGANIZATION, V6, P405 23763 KNIGHTS D, 1991, ORGAN STUD, V12, P251 23764 KNIGHTS D, 2001, ORGAN STUD, V22, P311 23765 KOGUT B, 1996, ORGAN SCI, V7, P502 23766 LATOUR B, 1987, SCI ACTION FOLLOW SC 23767 LATOUR B, 1996, ARAMIS LOVE TECHNOLO 23768 LAVE J, 1991, SITUATED LEARNING LE 23769 LAW J, 1999, ACTOR NETWORK THEORY, P1 23770 LEE G, 2000, ED MEASUREMENT ISSUE, V19, P9 23771 LOWE AD, 1999, MANAGE ACCOUNTING, P181 23772 MAGUIRE S, 2001, ORGAN STUD, V22, P285 23773 MALHOTRA Y, 1999, DOES KM IT THINK TAN 23774 MARTENSSON M, 2000, J KNOWLEDGE MANAGEME, V4, P204 23775 MASSEY D, 1985, POLITICS METHOD 23776 MCDERMOTT R, 1999, CALIF MANAGE REV, V41, P103 23777 MOURITSEN J, 2001, ACCOUNT ORG SOC, V26, P735 23778 NEWELL S, 2001, ORGANIZATION, V8, P97 23779 NONAKA I, 1995, KNOWLEDGE CREATING C 23780 ORLIKOWSKI WJ, 2002, ORGAN SCI, V13, P249 23781 PAN SL, 1998, J KNOWLEDGE MANAGEME, V2, P55 23782 PICKERING A, 1995, MANGEL PRACTICE 23783 POLANYI M, 1962, PERSONAL KNOWLEDGE P 23784 POLLOCK N, 2004, INFORM TECHNOLOGY PE, V17, P31 23785 PRUSAK L, 1997, KNOWLEDGE ORG 23786 REED MI, 2001, ORGAN STUD, V22, P201 23787 SAYER A, 1997, SOCIOL REV, V45, P453 23788 SCARBROUGH H, 2001, BRIT J MANAGE, V12, P3 23789 SKYRME D, 2000, MEASURING INTELLECTU 23790 STAR SL, 1996, COGNITION COMMUNICAT, P296 23791 STEWART T, 1997, INTELLECTUAL CAPITAL 23792 STOREY J, 2000, J KNOWLEDGE MANAGEME, V4, P145 23793 SVEIBY KE, 1997, NEW ORG WEALTH 23794 SWAN J, 1999, J KNOWLEDGE MANAGEME, V3, P262 23795 TSOUKAS H, 1996, STRATEGIC MANAGE J, V17, P11 23796 WEICK KE, 1996, ADMIN SCI QUART, V41, P301 23797 WENGER E, 1998, COMMUNITIES PRACTICE 23798 NR 64 23799 TC 0 23800 PU EMERALD GROUP PUBLISHING LIMITED 23801 PI BRADFORD 23802 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 23803 SN 0953-4814 23804 J9 J ORGAN CHANGE MANAGE 23805 JI J. Organ. Chang. Manage. 23806 PY 2007 23807 VL 20 23808 IS 4 23809 BP 539 23810 EP 558 23811 DI 10.1108/09534810710760072 23812 PG 20 23813 SC Management 23814 GA 194ZS 23815 UT ISI:000248382900006 23816 ER 23817 23818 PT C 23819 AU Sanin, C 23820 Szczerbicki, E 23821 AF Sanin, Cesar 23822 Szczerbicki, Edward 23823 TI Dissimilar sets of experience knowledge structure: A negotiation 23824 process for decisional DNA 23825 SO CYBERNETICS AND SYSTEMS 23826 LA English 23827 DT Proceedings Paper 23828 AB Set of Experience Knowledge Structure is a tool that can be a source 23829 and target of multiple technologies. It comprises variables, functions, 23830 constraints, and rules associated in a DNA shape allowing the 23831 construction of Decisional DNA. However, when having various dissimilar 23832 Sets of Experience as output of the same formal decision event, a 23833 negotiation and unification process has to be performed in order to 23834 generate a holistic Set of Experience. The purpose of this article is 23835 to show such processes and produce one holistic Set of Experience, 23836 making it an even more useful technology within many different 23837 intelligent systems and platforms. 23838 C1 Univ Newcastle, Sch Engn, Newcastle, NSW 2308, Australia. 23839 RP Sanin, C, Univ Newcastle, Sch Engn, Newcastle, NSW 2308, Australia. 23840 EM cesar.maldonadosanin@newcastle.edu.au 23841 CR BECERRAFERNANDE.I, 2004, KNOWLEDGE MANAGEMENT 23842 COLLETTE Y, 2003, MULTIOBJECTIVE OPTIM 23843 DRUCKER P, 1995, POST CAPITALIST EXEC 23844 GAINES B, 1992, NEW PSYCHOL OCT, P23 23845 GERWIN D, 1977, ACAD MANAGEMENT OCT, P762 23846 GOLDRATT EM, 1986, THE GOAL 23847 LIN CH, 2002, J COMPUT INFORM SYST, V42, P83 23848 LLOYD JW, 2003, LOGIC LEARNING LEARN 23849 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 23850 MINSKY M, 2006, AI TOPICS 23851 NOBLE D, 1998, P FUSION 98 1 INT C, P478 23852 SANIN C, 2004, KNOWLEDGE MANAGEMENT, P79 23853 SANIN C, 2005, FDN CONTROL MANAGEME, V3, P95 23854 SANIN C, 2005, P INT C KNOWL BAS IN, P946 23855 SANIN C, 2006, CYBERNET SYST, V37, P97, DOI 10.1080/01969720500425046 23856 SANIN C, 2006, INT J ENTERPRISE INF, V2, P45 23857 SANIN C, 2006, KNOWLEDGE MANAGEMENT, P33 23858 SANIN C, 2007, J UNIVERS COMPUT SCI, V13, P209 23859 NR 18 23860 TC 0 23861 PU TAYLOR & FRANCIS INC 23862 PI PHILADELPHIA 23863 PA 325 CHESTNUT ST, SUITE 800, PHILADELPHIA, PA 19106 USA 23864 SN 0196-9722 23865 J9 CYBERN SYST 23866 JI Cybern. Syst. 23867 PY 2007 23868 VL 38 23869 IS 5-6 23870 BP 455 23871 EP 473 23872 DI 10.1080/01969720701344210 23873 PG 19 23874 SC Computer Science, Cybernetics 23875 GA 183WH 23876 UT ISI:000247602600002 23877 ER 23878 23879 PT C 23880 AU Sanin, C 23881 Szczerbicki, E 23882 AF Sanin, Cesar 23883 Szczerbicki, Edward 23884 TI Genetic algorithms for decisional DNA: Solving sets of experience 23885 knowledge structure 23886 SO CYBERNETICS AND SYSTEMS 23887 LA English 23888 DT Proceedings Paper 23889 AB Set of Experience Knowledge Structure (SOE) has been shown as a tool 23890 able to collect and manage explicit knowledge of formal decision 23891 events. This structure, after being homogenized and mixed, offers a set 23892 of possible solutions that, probably, could be improved. The purpose of 23893 this article is to show a search process for improved optimal solutions 23894 by implementing Evolutionary Algorithms - EA (Genetic Algorithms - GA). 23895 Afterward, according to the user's priorities, a unique optimal 23896 solution is chosen. Subsequently, such holistic improved SOE is stored 23897 as an experienced decision, feeding a knowledge repository of 23898 Decisional DNA that would be a useful technology within many different 23899 intelligent systems and platforms, including the Knowledge Supply Chain 23900 System (KSCS). 23901 C1 Univ Newcastle, Sch Engn, Newcastle, NSW 2308, Australia. 23902 RP Sanin, C, Univ Newcastle, Sch Engn, Newcastle, NSW 2308, Australia. 23903 EM cesar.maldonadosanin@newcastle.edu.au 23904 CR BECERRAFERNANDE.I, 2004, KNOWLEDGE MANAGEMENT 23905 COLLETTE Y, 2003, MULTIOBJECTIVE OPTIM 23906 DRUCKER P, 1995, POST CAPITALIST EXEC 23907 FONSECA CM, 1993, P 5 INT C GEN ALG, P416 23908 FONSECA CM, 1995, EVOLUTIONARY COMPUTA, V3, P1 23909 GAINES B, 1992, NEW PSYCHOL, V10, P23 23910 GERWIN D, 1977, ACAD MANAGEMENT OCT, P762 23911 GOLDBERG D, 1989, GENETIC ALGORITHMS S 23912 GOLDRATT EM, 1986, THE GOAL 23913 HAJELA P, 1992, STRUCT OPTIMIZATION, V4, P99 23914 HOLLAND JH, 1975, ADAPTATION NATURAL A 23915 HORN J, 1994, P 1 IEEE C EV COMP, P82 23916 JONES DF, 2002, EUR J OPER RES, V137, P1 23917 LIN CH, 2002, J COMPUT INFORM SYST, V42, P83 23918 LLOYD JW, 2003, LOGIC LEARNING LEARN 23919 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 23920 MICHALEWICZ Z, 1999, GENETIC ALGORITHMS D 23921 MINSKY M, 2006, AI TOPICS 23922 NOBLE D, 1998, P FUSION 98 1 INT C, P478 23923 NONAKA I, 1995, KNOWLEDGE CREATING C 23924 SANIN C, 2004, KNOWLEDGE MANAGEMENT, P79 23925 SANIN C, 2005, FDN CONTROL MANAGEME, V3, P95 23926 SANIN C, 2005, P INT C KNOWL BAS IN, P946 23927 SANIN C, 2006, CYBERNET SYST, V37, P97, DOI 10.1080/01969720500425046 23928 SANIN C, 2006, INT J ENTERPRISE INF, V2, P45 23929 SANIN C, 2006, KNOWLEDGE MANAGEMENT, P33 23930 SANIN C, 2007, CYBERNET SYST, P38 23931 SANIN C, 2007, J UNIVERS COMPUT SCI, V13, P209 23932 SCHAFFER JD, 1985, P 1 INT C GEN ALG, P93 23933 SRINIVAS N, 1994, EVOLUTIONARY COMPUTA, V2, P221 23934 VANVELDHUIZEN DA, 1998, P ANN C GEN PROGR, P22 23935 ZITZLER E, 1999, IEEE T EVOLUT COMPUT, V3, P257 23936 ZITZLER E, 2000, EVOLUTIONARY COMPUTA, V8, P173 23937 NR 33 23938 TC 0 23939 PU TAYLOR & FRANCIS INC 23940 PI PHILADELPHIA 23941 PA 325 CHESTNUT ST, SUITE 800, PHILADELPHIA, PA 19106 USA 23942 SN 0196-9722 23943 J9 CYBERN SYST 23944 JI Cybern. Syst. 23945 PY 2007 23946 VL 38 23947 IS 5-6 23948 BP 475 23949 EP 494 23950 DI 10.1080/01969720701344269 23951 PG 20 23952 SC Computer Science, Cybernetics 23953 GA 183WH 23954 UT ISI:000247602600003 23955 ER 23956 23957 PT J 23958 AU Koong, KS 23959 Liu, LC 23960 Wang, YJ 23961 AF Koong, Kai S. 23962 Liu, Lai C. 23963 Wang, Yong Jian 23964 TI Taxonomy development and assessment of global information technology 23965 outsourcing decisions 23966 SO INDUSTRIAL MANAGEMENT & DATA SYSTEMS 23967 LA English 23968 DT Article 23969 DE communication technologies; outsourcing; globalization 23970 ID TRANSACTION COST; AGENCY-THEORY; SYSTEMS; INNOVATION; BUSINESS; 23971 OFFSHORE; BEHAVIOR; MODEL; RISK; FIRM 23972 AB Purpose - This paper seeks to provide taxonomy and assessment 23973 methodologies for executives of global conglomerates with a selection 23974 of variables which can help them evaluate outsourcing decisions. 23975 Design/methodology/approach - A range of established theories, which 23976 addressed outsourcing decisions, are identified. The major determinants 23977 of global outsourcing were then formulated into an integrated model. 23978 Each of the variables identified was validated using multiple theories. 23979 Finally, a weighted score index was used to demonstrate how the 23980 variables can be used to evaluate outsourcing decisions. 23981 Findings - It provides an over-view of outsourcing theories about the 23982 variety of major reasons and their associated determinants as well as 23983 attributes that are relevant to decision-makers. It showed that the 23984 individual theories can be integrated into a global taxonomy. This 23985 taxonomy can be assessed using a weighted-index because the inputs and 23986 computation processes contain realistic qualitative and quantitative 23987 information. 23988 Research limitations/implications - It is an assessment methodology 23989 that requires input and judgment from a variety of experts. Persons 23990 having such expertise may be fairly costly and difficult to find. 23991 Practical implications - A very simple, yet comprehensive, and useful 23992 taxonomy for executives making outsourcing decisions. The assessment 23993 index is a proven methodology that is used by business consultants for 23994 a variety of related applications involving decision choices. 23995 Originality/value - This paper fulfills the need for a more 23996 comprehensive view and a systematic approach to the assessment of 23997 outsourcing decisions. The index of attributes identified and the 23998 evaluation technique proposed are a practical approach. 23999 C1 Univ Texas Pan American, Coll Business Adm, Edinburg, TX 78539 USA. 24000 RP Koong, KS, Univ Texas Pan American, Coll Business Adm, Edinburg, TX 24001 78539 USA. 24002 EM koongk@utpa.edu 24003 CR *CTR AM PROGR, 2004, OUTS STAT PERSP 24004 *RTTS, 2005, STAT REL OFFSH OUTS 24005 ALDRICH HE, 1976, ADMIN SOC, V7, P419 24006 ANG S, 1993, J ORG COMPUTING, V3, P329 24007 ANG S, 1997, ORGAN SCI, V8, P235 24008 ANG S, 1998, MIS QUART, V22, P535 24009 BAHLI B, 2003, J INFORM TECHNOL, V18, P211, DOI 24010 10.1080/0268396032000130214 24011 BAHLI B, 2005, OMEGA-INT J MANAGE S, V33, P175, DOI 24012 10.1016/j.omega.2004.04.003 24013 BARTHELEMY J, 2004, J COMPUT INFORM SYST, V44, P91 24014 BENAMATI J, 2002, J COMPUT INFORM SYST, V42, P35 24015 CHEON MJ, 1995, J INFORM TECHNOL, V10, P209 24016 CLARK TD, 1995, J INFORM TECHNOL, V10, P221 24017 CLOTT CB, 2004, BUSINESS SOC REV, V109, P153 24018 DELOOFF LA, 1995, J INFORM TECHNOL, V10, P281 24019 DEY PK, 2006, INT J INNOVATION LEA, V3, P537 24020 DOH JP, 2005, J MANAGE STUD, V42, P695 24021 DOUMA S, 1992, EC APPROACHES ORG 24022 EISENHARDT KM, 1988, ACAD MANAGE J, V31, P488 24023 FULFORD R, 2004, IND MANAGE DATA SYST, V104, P450, DOI 24024 10.1108/0263557041053762 24025 GILLEY KM, 2000, J MANAGE, V26, P763 24026 GILLEY KM, 2004, J SMALL BUS MANAGE, V42, P117 24027 GONZALEZ G, 2005, INT J FOOD MICROBIOL, V105, P1, DOI 24028 10.1016/j.ijfoodmicro.2005.05.001 24029 GOTTSCHALK P, 2005, IND MANAGE DATA SYST, V105, P685 24030 GRAF M, 2005, J INT MANAG, V11, P253 24031 GREACEN JF, 2005, INT J MANAGEMENT ENT, V2, P387 24032 GROVER V, 1996, J MANAGEMENT INFORMA, V12, P89 24033 GUPTA UG, 1992, INFORMATION SYSTEMS, V9, P44 24034 HALL JA, 2005, J MANAGE INFORM SYST, V22, P193 24035 HANCOX M, 2000, INFORM SYST J, V10, P217 24036 HUANG EY, 2005, IND MANAGE DATA SYST, V105, P26, DOI 24037 10.1108/02635570510575171 24038 JENSEN MC, 1976, J FINANC ECON, V3, P305 24039 JONES MT, 2005, J AM ACAD BUSINESS, V6, P91 24040 KERN T, 2002, EUR J INFORM SYST, V11, P3 24041 KERN T, 2002, J INFORM TECHNOL, V17, P33 24042 KIMBERLY JR, 1981, ACAD MANAGE J, V24, P689 24043 KING WR, 2000, INFORM MANAGE, V37, P323 24044 KLEPPER R, 1995, J INF TECHNOL, V10, P248 24045 KNOD E, 2001, OPERATIONS MANAGEMEN 24046 LACITY MC, 1993, SLOAN MANAGE REV, V35, P73 24047 LACITY MC, 1998, MIS QUART, V22, P363 24048 LEE JJ, 1999, J AM MOSQUITO CONTR, V15, P4 24049 LEE MKO, 1996, IND MANAGE DATA SYST, V96, P15 24050 LILLY JD, 2005, J BUSINESS STRATEGIE, V22, P55 24051 MAUTE MF, 1994, J BUS RES, V30, P161 24052 MCDERMOTT C, 2000, J HIGH TECHNOLOGY MA, V11, P35 24053 MOL MJ, 2004, J INT MANAGEMENT, V10, P287 24054 PERRONS RK, 2004, IND MANAGE DATA SYST, V104, P624, DOI 24055 10.1108/02635570410550287 24056 PORTER ME, 1980, COMPETITIVE STRATEGY 24057 QU ZH, 2003, J INFORM TECHNOL, V18, P53, DOI 10.1080/0268396031000077459 24058 QUELIN B, 2003, EUROPEAN MANAGEMENT, V21, P647 24059 ROGERS E, 1995, DIFFUSION INNOVATION 24060 TAFTI MHA, 2005, IND MANAGE DATA SYST, V105, P549, DOI 24061 10.1108/02635570510599940 24062 TAYLOR J, 2004, J GEN MANAGE, V30, P17 24063 TENG JTC, 1995, DECISION SCI, V26, P75 24064 UDO GG, 2000, IND MANAGE DATA SYST, V100, P421 24065 VINING A, 1999, EUROPEAN MANAGEMENT, V17, P645 24066 WANG ETG, 2002, INFORM SYST J, V12, P153 24067 WILLIAMSON OE, 1981, AM J SOCIOL, V87, P548 24068 ZALTMAN G, 1973, INNOVATIONS ORG 24069 ZHANG QY, 2002, IND MANAGE DATA SYST, V102, P146 24070 NR 60 24071 TC 0 24072 PU EMERALD GROUP PUBLISHING LIMITED 24073 PI BRADFORD 24074 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 24075 SN 0263-5577 24076 J9 INDUSTRIAL MANAGE DATA SYST 24077 JI Ind. Manage. Data Syst. 24078 PY 2007 24079 VL 107 24080 IS 3-4 24081 BP 397 24082 EP 414 24083 DI 10.1108/02635570710734299 24084 PG 18 24085 SC Computer Science, Interdisciplinary Applications; Engineering, 24086 Industrial 24087 GA 164NQ 24088 UT ISI:000246241200006 24089 ER 24090 24091 PT J 24092 AU Tergan, SO 24093 Graber, W 24094 Neumann, A 24095 AF Tergan, Sigmar-Olaf 24096 Graeber, Wolfgang 24097 Neumann, Anja 24098 TI Mapping and managing knowledge and information in resource-based 24099 learning 24100 SO INNOVATIONS IN EDUCATION AND TEACHING INTERNATIONAL 24101 LA English 24102 DT Article 24103 ID CONCEPT MAPS; HYPERTEXT 24104 AB In resource-based learning scenarios, students are often overwhelmed by 24105 the complexity of task-relevant knowledge and information. Techniques 24106 for the external interactive representation of individual knowledge in 24107 graphical format may help them to cope with complex problem situations. 24108 Advanced computer-based concept-mapping tools have the potential to 24109 foster spatial learning strategies and processes of individual 24110 knowledge management. In addition, they have the potential to represent 24111 not only conceptual knowledge, but also content knowledge about a 24112 domain, as well as knowledge resources. The paper analyzes the 24113 potential of digital concept maps for supporting processes of 24114 individual knowledge management in resource-based learning. After a 24115 brief review of the structural, representational, processing, and 24116 usability features of digital concept maps, results of empirical 24117 research related to the following main management processes are 24118 considered: knowledge identification/evaluation, information search, 24119 knowledge generation, knowledge representation/organization, knowledge 24120 communication, and knowledge use. 24121 C1 Knowledge Media Res Ctr, D-72072 Tubingen, Germany. 24122 Univ Kiel, Inst Sci Educ, D-24098 Kiel, Germany. 24123 RP Tergan, SO, Knowledge Media Res Ctr, Konrad Adenauer Str 40, D-72072 24124 Tubingen, Germany. 24125 EM s.tergan@iwm-kmrc.de 24126 CR ALPERT SR, 2000, J ED MULTIMEDIA HYPE, V9, P313 24127 AUSUBEL DP, 1963, PSYCHOL MEANINGFUL V 24128 BRANSFORD JD, 1999, PEOPLE LEARN BRAIN M 24129 BRUILLARD E, 2000, P C ED US INF COMM T, P331 24130 BUZAN T, 1995, MIND MAP BOOK 24131 CANAS AJ, 1999, WS9910 AAAI 24132 CANAS AJ, 2005, LNCS, V3426, P193 24133 CARNOT MJ, CONCEPT MAPS VS WEB 24134 CARVALHO M, 2001, P SCI 5 WORLD MULT C 24135 COFFEY JW, 2002, CONCEPT MAP BASED KN 24136 GAINES BR, 1995, INT J HUM-COMPUT ST, V43, P323 24137 GAINES BR, 1995, P CSCL95 COMP SUPP C 24138 GAINES BR, 2002, WEBMAP CONCEPT MAPPI 24139 HOLLEY CD, 1984, SPATIAL LEARNING STR, P3 24140 JONASSEN DH, 1987, J RES DEV EDUC, V20, P1 24141 JONASSEN DH, 1992, COGNITIVE TOOLS LEAR, P12 24142 JONASSEN DH, 1993, STRUCTURAL KNOWLEDGE 24143 JONASSEN DH, 1997, J INTERACTIVE LEARNI, V8, P289 24144 JONASSEN DH, 1998, TECHTRENDS MAR, P24 24145 KOMMERS P, 1997, J INTERACTIVE LEARNI, V8, P421 24146 KOMMERS PAM, 1991, NATO ASI SERIES F, V81 24147 LAMBIOTTE JG, 1992, J EXP EDUC, V60, P189 24148 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT, P37 24149 MAURER H, 2001, P EDMEDIA 2001 WORLD, P1249 24150 MCALEESE R, 1999, AERA 99 C 24151 MCDONALD S, 1998, INTERACT COMPUT, V10, P129 24152 NEUMANN A, 2005, LNCS, V3426, P244 24153 NOVAK J, 2004, J UNIVERS COMPUT SCI, V10, P235 24154 NOVAK JD, 1984, LEARNING LEARN 24155 NOVAK JD, 1990, J RES SCI TEACH, V27, P937 24156 ODONNELL AM, 2002, EDUC PSYCHOL REV, V14, P71 24157 POTELLE H, 2003, INT J HUM-COMPUT ST, V58, P327, DOI 24158 10.1016/S1071-5819(03)00016-8 24159 PROBST G, 1999, WISSEN MANAGEN UNTER 24160 RAKES GC, 1996, EDUC TECHNOL, V36, P52 24161 SHAVELSON RJ, 1994, 388 UCLA CSE CRESST 24162 SPIRO RJ, 1991, EDUC TECHNOL, V31, P24 24163 SWELLER J, 1988, COGNITIVE SCI, V12, P257 24164 SWELLER J, 1994, LEARN INSTR, V4, P295 24165 TERGAN SO, 2005, LECT NOTES COMPUT SC, V3426, P185 24166 WALLACE DS, 1998, J EXP EDUC, V67, P5 24167 WIEGMANN DA, 1992, CONTEMP EDUC PSYCHOL, V17, P136 24168 NR 41 24169 TC 0 24170 PU ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD 24171 PI ABINGDON 24172 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXFORDSHIRE, ENGLAND 24173 SN 1470-3297 24174 J9 INNOV EDUC TEACH INT 24175 JI Innov. Educ. Teach. Int. 24176 PD NOV 24177 PY 2006 24178 VL 43 24179 IS 4 24180 BP 327 24181 EP 336 24182 DI 10.1080/14703290600973737 24183 PG 10 24184 SC Education & Educational Research 24185 GA 108AT 24186 UT ISI:000242212800002 24187 ER 24188 24189 PT S 24190 AU Gudas, S 24191 Brundzaite, R 24192 AF Gudas, Saulius 24193 Brundzaite, Rasa 24194 TI Knowledge-based enterprise modelling framework 24195 SO ADVANCES IN INFORMATION SYSTEMS, PROCEEDINGS 24196 SE LECTURE NOTES IN COMPUTER SCIENCE 24197 LA English 24198 DT Article 24199 ID ORGANIZATION; SYSTEMS; FIRM 24200 AB The Knowledge-Based Enterprise Modelling framework is based on the 24201 redefined concept of the knowledge-based enterprise. The Strategic 24202 Alignment Framework by Henderson and Venkatraman is modified and used 24203 for description of Knowledge-based Enterprise structure. The Enterprise 24204 Knowledge Base together with explicitly defined knowledge management 24205 activity is treated as the major component of the knowledge-based 24206 enterprise. Four domains of the knowledge-based enterprise are 24207 abstracted from the enterprise architecture point of view. The 24208 process-oriented Knowledge-based Enterprise Model is presented by 24209 modifying the Porter's Value Chain Model (VCM). The Knowledge 24210 management layer is identified within the modified VCM. Two types of 24211 control loops are identified between layers of the Knowledge-Based 24212 Enterprise Model. 24213 C1 Vilnius State Univ, Kaunas Fac Humanities, LT-44280 Kaunas, Lithuania. 24214 Kaunas Univ Technol, Informat Syst Dept, LT-51368 Kaunas, Lithuania. 24215 RP Gudas, S, Vilnius State Univ, Kaunas Fac Humanities, Muitines 8, 24216 LT-44280 Kaunas, Lithuania. 24217 EM gudas@vukhf.lt 24218 rasa.brundzaite@vukhf.lt 24219 CR 2000, KPMG KNOWLEDGE MANAG 24220 *GARTN GROUP, 2002, NOW IS TIM REAL TIM 24221 ALAVI M, 2001, MIS QUART, V25, P107 24222 CONNER KR, 1991, J MANAGE, V17, P121 24223 FIRESTONE JM, 2001, DSSTAR, V5 24224 GRANT RM, 1996, STRATEGIC MANAGE J, V17, P109 24225 GUDAS S, 2004, LECT NOTES COMPUT SC, V3261, P512 24226 GUDAS S, 2005, INFORMATICA-LITHUAN, V16, P175 24227 GUDAS S, 2005, IT 2005, P713 24228 GUDAS S, 2006, P 2006 7 INT BALT C, P41 24229 HENDERSON J, 1990, 322390 MIT 24230 HOLSAPPLE CW, 1999, P 32 HAW INT C SYST, V1, P1072 24231 IYER B, 2004, 4 DOMAIN ARCHITECTUR 24232 KAMPFNER RR, 1999, MODELING INFORM PROC 24233 MAES, 2000, REDEFINING BUSINESS 24234 MAIER R, 2001, P 34 HAW INT C SYST 24235 MAIER R, 2004, KNOWLEDGE MANAGEMENT 24236 MALHOTRA Y, 2004, WHY KNOWLEDGE MANAGE, P87 24237 MALHOTRA Y, 2005, J KNOWLEDGE MANAGEME, V9, P7 24238 PORTER ME, 1985, COMPETITIVE STRATEGY 24239 ZACHMAN JA, 1992, IBM SYSTEMS J, V31 24240 ZACK MH, 2003, MIT SLOAN MANAGE REV, V44, P67 24241 NR 22 24242 TC 0 24243 PU SPRINGER-VERLAG BERLIN 24244 PI BERLIN 24245 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 24246 SN 0302-9743 24247 J9 LECT NOTE COMPUT SCI 24248 PY 2006 24249 VL 4243 24250 BP 334 24251 EP 343 24252 PG 10 24253 SC Computer Science, Theory & Methods 24254 GA BFG62 24255 UT ISI:000241754200035 24256 ER 24257 24258 PT J 24259 AU Mishra, A 24260 Akman, I 24261 Yazici, A 24262 AF Mishra, Alok 24263 Akman, Ibrahim 24264 Yazici, Ali 24265 TI Software piracy among IT professionals in organizations 24266 SO INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 24267 LA English 24268 DT Article 24269 DE software piracy; software; piracy; gender; age; income; type of 24270 education; experience; mood's median test 24271 ID ETHICAL DECISION-MAKING; HUMAN-RESOURCE MANAGEMENT; INTELLECTUAL 24272 PROPERTY; MORAL INTENSITY; HONG-KONG; STUDENTS; CULTURE; IMPACT; 24273 ISSUES; MODEL 24274 AB This paper reviews and discusses software piracy issues from a global 24275 perspective. It also reports the findings of a survey concerning the 24276 impact of demographic factors on software piracy among IT professionals 24277 in Turkey. Although the impact of these factors on software piracy has 24278 long been attracting the interest of academics, no quantitative 24279 research has ever been realized in this field in the country. Elsewhere 24280 also, most of the software piracy-related studies are limited to 24281 students and academics and very few have reported findings related to 24282 IT professionals in different organizations. The survey was conducted 24283 among IT professionals from government and private sector 24284 organizations. Based on this survey, the results indicated that gender, 24285 age and experience have significant impact on software piracy. The 24286 implications of these findings are discussed and compared with other 24287 related studies. (c) 2006 Elsevier Ltd. All rights reserved. 24288 C1 Atilim Univ, Dept Comp Engn, Ankara, Turkey. 24289 TOBB UniV Econ & Technol, Dept Comp Engn, Ankara, Turkey. 24290 RP Mishra, A, Atilim Univ, Dept Comp Engn, Ankara, Turkey. 24291 EM alok@atilim.edu.tr 24292 akman@atilim.edu.tr 24293 aliyazici@etu.edu.tr 24294 CR *BSA, 1999, FOR ROB FUT EC STUD 24295 *BSA, 2002, 7 ANN BSA GLOB SOFTW 24296 *BSA, 2004, SOFTW PIR JOINT BSA 24297 *BSA, 2004, SOFTW PIR TURK REP 24298 ABBOTT AF, 1990, INTELLECTUAL PROPERT, P311 24299 ALJABRI I, 1997, OMEGA-INT J MANAGE S, V25, P335 24300 ANG AY, 1998, P SE AS COMP C DARW 24301 ATHEY T, 1994, J SYSTEMS MANAGE OCT, P32 24302 AYCAN Z, 2000, 15 INT C INT ASS CRO 24303 AYCAN Z, 2000, APPL PSYCHOL-INT REV, V49, P192 24304 AYCAN Z, 2001, INT J MANPOWER, V22, P252 24305 BANERJEE D, 1992, THESIS U ARKANSAS FA 24306 BELOUSOV A, 2004, COMPUTING PIRACY FIG 24307 BUGRA A, 1990, J EC ADM STUDIES, V1, P143 24308 CAGILTAY K, 2001, ELECT COLOLONIALISM 24309 CAKIR H, 2002, CATAC 02 INT C CULT 24310 CHEN Y, 1999, P 20 INT C INF SYST, P119 24311 CHRISTOPH R, 1987, J COMPUTER INFORM SY, P23 24312 COGNER S, 1995, INFOR SYSTEMS J, V5, P161 24313 COHEN E, 1989, J BUS ETHICS, V8, P431 24314 CONNER KR, 1991, MANAGE SCI, V37, P125 24315 CUCIZ D, 2004, SOFTWARE PIRACY RE 1 24316 DAKIN K, 1997, IEEE SOFTWARE JAN, P20 24317 DAVIDSON DM, 1989, OWNING SCI TECHNICAL, P147 24318 EINING MM, 1991, ETHICAL ISSUES INFOR, P182 24319 FORD RC, 1994, J BUS ETHICS, V13, P205 24320 GIVON M, 1995, J MARKETING, V59, P29 24321 GOODWIN J, 1999, J BUS ETHICS, V18, P267 24322 GOPAL RD, 1997, J MANAGEMENT INFORMA, V13, P29 24323 GOPAL RD, 1998, INFORM SYST RES, V9, P380 24324 GOPAL RD, 2000, COMMUN ACM, V43, P83 24325 GOREGENLI M, 1997, J CROSS CULT PSYCHOL, V28, P787 24326 GUPTA PB, 2004, J BUS ETHICS, V55, P255, DOI 10.1007/s10551-004-0991-1 24327 HETTINGER EC, 1989, PHILOS PUBLIC AFF, V18, P31 24328 HUSTED BW, 2000, J BUS ETHICS, V26, P197 24329 IM JH, 1990, INFORM MANAGE, V20, P189 24330 JAEGER PT, 2003, GOV INFORM Q, V20, P323, DOI 10.1016/j.giq.2003.08.003 24331 JOHNSON DG, 1985, COMPUTER ETHICS 24332 KATZ ML, 1986, J POLIT ECON, V94, P822 24333 KINI RB, 2000, J COMPUT INFORM SYST, V40, P62 24334 KINI RB, 2004, J BUS ETHICS, V49, P91 24335 KOEN CM, 1997, INFORM MANAGE, V31, P265 24336 KOWALSKI S, 1990, INFORMATION AGE, V12, P206 24337 LAU EKW, 2003, BUSINESS ETHICS EURO, V12, P233 24338 LEVY K, 2002, OVERCOMING DIGITAL D 24339 LOGSDON JM, 1994, J BUS ETHICS, V13, P849 24340 LOSH SC, 2003, IT SOC, V1, P73 24341 MALHOTRA Y, 1994, J SYST MANAGE, V45, P12 24342 MASON RO, 1986, MIS Q, V10, P1 24343 MENDELHAL W, 1989, STAT ENG COMPUTER SC 24344 MOORES T, 2000, COMMUN ACM, V43, P88 24345 MOORES TT, 2004, INFORM MANAGE-AMSTER, V41, P1037, DOI 24346 10.1016/j.im.2003.10.005 24347 NYAW MK, 1994, J BUS ETHICS, V13, P543 24348 OZ E, 2001, J BUS ETHICS, V34, P137 24349 PEACE AG, 2003, J MANAGE INFORM SYST, V20, P153 24350 PRASAD A, 2003, INT J RES MARK, V20, P337, DOI 24351 10.1016/j.ijresmar.2003.02.001 24352 RAHIM M, 1999, COMPUT EDUC, V32, P301 24353 RAHIM MM, 2000, INFORM MANAGE COMPUT, V8, P14 24354 SACCO VF, 1990, BEHAV INFORM TECHNOL, V9, P353 24355 SAMUELSON P, 1989, OWNING SCI TECHNICAL, P169 24356 SEALE DA, 1998, BEHAV INFORM TECHNOL, V17, P27 24357 SHORE B, 2001, TECHNOL SOC, V23, P563 24358 SIMPSON PM, 1994, J BUS ETHICS, V13, P431 24359 SIMS RR, 1996, J BUS ETHICS, V15, P839 24360 SOLOMON SL, 1990, J COMPUTER INFORMATI, V30, P40 24361 STEIDLMEIER P, 1993, J BUS ETHICS, V12, P157 24362 SWINYARD WR, 1990, J BUS ETHICS, V9, P655 24363 TAKEYAMA LN, 1997, J LAW ECON, V40, P511 24364 TAMBOURIS, 2001, P EUR C E GOV 24365 TANG JH, 2004, J BUS ETHICS, V56, P149 24366 VITELL SJ, 1993, J BUS ETHICS, V12, P753 24367 WAGNER SC, 2001, J BUS ETHICS, V29, P161 24368 WONG G, 1990, AUSTR COMPUTER J, V22, P114 24369 WOODRUFF DM, 1995, MANAGEMENT Q, V36, P2 24370 ZEITHAML VA, 1988, J MARKETING, V52, P2 24371 NR 75 24372 TC 0 24373 PU ELSEVIER SCI LTD 24374 PI OXFORD 24375 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 24376 SN 0268-4012 24377 J9 INT J INFORM MANAGE 24378 JI Int. J. Inf. Manage. 24379 PD OCT 24380 PY 2006 24381 VL 26 24382 IS 5 24383 BP 401 24384 EP 413 24385 DI 10.1016/j.ijinfomgt.2006.01.004 24386 PG 13 24387 SC Information Science & Library Science 24388 GA 093OB 24389 UT ISI:000241176500006 24390 ER 24391 24392 PT C 24393 AU Pries-Heje, J 24394 Vinter, O 24395 AF Pries-Heje, Jan 24396 Vinter, Otto 24397 ED Munch, J; Vierimaa, M 24398 TI A framework for selecting change strategies in IT organizations 24399 SO PRODUCT-FOCUSED SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS 24400 SE LECTURE NOTES IN COMPUTER SCIENCE 24401 LA English 24402 DT Proceedings Paper 24403 AB In this paper we describe a framework which combines several models for 24404 organizational change. The framework enables an organization to decide 24405 which strategies will be most successful when implementing a specific 24406 change in its particular setting. The conditions for change is assessed 24407 in relation to each of the strategies for organizational change and a 24408 list-of-fit is produced, which reveals the degree to which each of the 24409 strategies fits the specific setting. The framework was developed and 24410 evaluated within a field study involving four companies in the 24411 financial sector. The IT organizations in two of these collaborated 24412 with the researchers in providing promising evaluations of the 24413 framework. 24414 C1 IT Univ Copenhagen, Copenhagen, Denmark. 24415 RP Pries-Heje, J, IT Univ Copenhagen, Copenhagen, Denmark. 24416 EM jph@itu.dk 24417 otv@delta.dk 24418 CR ANDERSEN CV, 2001, IMPROVING SOFTWARE O 24419 BASHEIN BJ, 1994, INFORM SYST MANAGE, V11, P7 24420 BORUM F, 1995, STRATEGIER ORG 24421 BOUDREAU MC, 1996, INFORMATION TECHNOLO, V9, P40 24422 BRENNER M, 2003, ACAD MANAGE REV, V28, P238 24423 BURNES B, 1996, MANAGING CHANGE 24424 CIBORRA CU, 2000, CONTROL DRIFT DYNAMI 24425 DAVENPORT TH, 1993, PROCESS INNOVATION R 24426 HAMMER M, 1990, HARVARD BUSINESS JUL, P104 24427 HAMMER M, 1993, REENGINEERING CORPOR 24428 HANDY C, 2005, UNDERSTANDING ORG 24429 HUY QN, 2001, ACAD MANAGE REV, V26, P601 24430 KENSING F, 1998, COMPUTER SUPPORTED C, V7, P167 24431 KENSING F, 2003, METHODS PRACTICES PA 24432 KING WR, 1994, INFORM SYST MANAGE, V11, P71 24433 MALHOTRA Y, 1998, IEEE ENG MANAGEMENT, V26 24434 MINTZBERG H, 1983, STRUCTURE FIVES DESI 24435 OAKLAND JS, 2003, TQM TEXT CASES 24436 PANDE PS, 2000, WHAT IS 6 SIGMA 24437 PRIESHEJE J, 2005, LNCS, V3792 24438 ROGERS EM, 2003, DIFFUSION INNOVATION 24439 SIMON HA, 1973, ARTIF INTELL, V4, P181 24440 SIMON HA, 1983, ARTIF INTELL, V21, P7 24441 TINGEY MO, 1997, M BALDRIGE SEI CMM S 24442 VINTER O, 2004, D266 DELTA 24443 VINTER O, 2005, SPRINGER LNCS, V3547 24444 WILLCOCKS L, 1997, MANAGING IT STRATEGI, P238 24445 NR 27 24446 TC 0 24447 PU SPRINGER-VERLAG BERLIN 24448 PI BERLIN 24449 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 24450 SN 0302-9743 24451 BN 3-540-34682-1 24452 J9 LECT NOTE COMPUT SCI 24453 PY 2006 24454 VL 4034 24455 BP 408 24456 EP 414 24457 PG 7 24458 SC Computer Science, Theory & Methods 24459 GA BET88 24460 UT ISI:000239485900032 24461 ER 24462 24463 PT J 24464 AU Zimmermann, HJ 24465 AF Zimmermann, H. -J. 24466 TI Knowledge management, knowledge discovery, and dynamic intelligent data 24467 mining 24468 SO CYBERNETICS AND SYSTEMS 24469 LA English 24470 DT Article 24471 ID FUZZY DATA-ANALYSIS 24472 AB During the last two to three decades, many scientific as well business 24473 areas have moved from a situation of a lack of (electronically) 24474 readable information into a situation of abundant data. Data warehouses 24475 appeared, and the problem of extracting information from large masses 24476 of data became more and more important. Also knowledge became a very 24477 precious commodity, and its efficient use often makes the difference 24478 between success and failure. Finding useful information or patterns in 24479 raw data is known in the literature under various names, such as 24480 knowledge discovery in data bases, data mining, knowledge extraction, 24481 information discovery, information harvesting, data archaeology, etc. 24482 Many research areas, such as machine learning, pattern recognition, 24483 artificial intelligence, knowledge acquisition for expert systems, data 24484 visualization, and others are concerned with these activities, and the 24485 terminology used is not unequivocally defined. 24486 In this article, we shall first consider the different interpretations 24487 of the notions previously mentioned, and we shall then describe in more 24488 detail a recent technology that is very useful for data mining as well 24489 as for related areas. 24490 C1 Aachen Inst Technol, Aachen, Germany. 24491 RP Zimmermann, HJ, Korneliusstr 5, D-52076 Aachen, Germany. 24492 EM zi@or.rwth-aachen.de 24493 CR ALAVI M, 2001, MIS QUART, V25, P107 24494 ANGSTENBERGER J, 1996, ARTIFICIAL NEURAL NE, P203 24495 ANGSTENBERGER J, 2001, DYNAMIC FUZZY PATTER 24496 BEZDEK JC, 1981, PATTERN RECOGNITION 24497 FAYYAD UM, 1996, ADV KNOWLEDGE DISCOV, P1 24498 FRAWLEY WJ, 1991, KNOWLEDGE DISCOVERY, P1 24499 GATH AB, 1989, IEEE T PATTERN ANAL, V11, P773 24500 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 24501 GUSTAFSON DE, 1979, P IEEE CDC SAN DIEG, P761 24502 JOENTGEN A, 1999, FUZZY SET SYST, V105, P123 24503 JOENTGEN A, 1999, FUZZY SET SYST, V105, P81 24504 KRISHNAPURAM R, 1992, IEEE T NEURAL NETWOR, V3, P663 24505 KRISHNAPURAM R, 1993, IEEE T FUZZY SYST, V1, P98 24506 KUNCHEVA L, 2000, FUZZY CLASSIFIER DES 24507 MACQUEEN J, 1967, P 5 BERK S MATH STAT, V1, P281 24508 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 24509 MILLER F, I O INFORM HAS INTRI 24510 MITRA S, 2003, WHAT KNOWLEDGE MANAG 24511 SVEIBY KE, 2001, WHAT KNOWLEDGE MANAG 24512 THERRIEN CW, 1989, DECISION ESTIMATION 24513 TSIPORKOVA E, 1998, P IPMU INF PROC MAN, P1769 24514 WILSON TD, 2002, INFORM RES, V8, P1 24515 ZADEH LA, 1965, INFORM CONTR, V8, P338 24516 ZADEH LA, 1973, 141 ERML USC 24517 ZIMMERMANN HJ, 2001, FUZZY SET THEORY ITS 24518 ZIMMERMANN HJ, 2004, CYBERNET SYST, V35, P431, DOI 24519 10.1080/01969720490451760 24520 ZWICK R, 1987, INT J APPROX REASON, V1, P221 24521 ZYSNO P, 1980, FUZZY SETS SYSTEMS, V4, P37 24522 NR 28 24523 TC 0 24524 PU TAYLOR & FRANCIS INC 24525 PI PHILADELPHIA 24526 PA 325 CHESTNUT ST, SUITE 800, PHILADELPHIA, PA 19106 USA 24527 SN 0196-9722 24528 J9 CYBERN SYST 24529 JI Cybern. Syst. 24530 PD SEP 24531 PY 2006 24532 VL 37 24533 IS 6 24534 BP 509 24535 EP 531 24536 DI 10.1080/01969720600734412 24537 PG 23 24538 SC Computer Science, Cybernetics 24539 GA 071BM 24540 UT ISI:000239572000002 24541 ER 24542 24543 PT J 24544 AU Banjade, MR 24545 Schanz, H 24546 Leeuwis, C 24547 AF Banjade, M. R. 24548 Schanz, H. 24549 Leeuwis, C. 24550 TI Discourses of information in community forest user groups in Nepal 24551 SO INTERNATIONAL FORESTRY REVIEW 24552 LA English 24553 DT Article 24554 DE information; perception; community forestry; community forest user 24555 group; social networks 24556 ID KNOWLEDGE 24557 AB Community forestry involves different stakeholders with diverse 24558 perspectives and interests in series of decisions and translating these 24559 decisions into actions. In decision-making processes, information plays 24560 an important role, but information perspectives differ across the users 24561 with different social status defined by economic class, caste and 24562 ethnicity, gender, education and access to an executive position'. 24563 People holding an executive position and those without it have 24564 conflicting views on the provisions of power sharing and access to 24565 information and resources. There are differences in perceiving and 24566 evaluating different qualities of information at various levels of 24567 policy processes, and what higher policy makers might think is 24568 important quality of information for community forest user groups may 24569 no longer be valued by the users. This paper explores multiple 24570 realities related to information in community forestry through 24571 comparative case studies and suggests that more facilitative, 24572 interactive policy process are desirable in securing a higher level of 24573 informed decisions. 24574 C1 ForestAct, Kathmandu, Nepal. 24575 Univ Freiburg, Inst Forest & Environm Policy, Markets & Mkt Sect, Freiburg, Germany. 24576 Univ Wageningen & Res Ctr, Dept Social Sci, Commun & Innovat Studies Grp, Wageningen, Netherlands. 24577 RP Banjade, MR, ForestAct, GPO Box 12207, Kathmandu, Nepal. 24578 EM mrb@forestaction.wlink.com.np 24579 heiner.schanz@ifp.uni-freiburg.de 24580 cees.leeuwis@wur.nl 24581 CR 2000, MERRIAMWEBSTERS COLL 24582 *HMGN, 2000, GUID INV COMM FOR 24583 *UN, 1992, INF DEC MAK, CH40 24584 ALLEN GM, 1986, J FOREST, V84, P20 24585 ANDERSON J, 1997, PLURALISM SUSTAINABL, P17 24586 ANDERSON J, 2000, DECENTRALIZATION DEV, P11 24587 BROWN D, 2002, NATURAL RESOURCES PE, V75, P1 24588 CHHETRI RB, 1992, USER GROUP FORESTRY 24589 CHOO CW, 1996, INT J INFORM MANAGE, V16, P329 24590 DAHAL DR, 1994, REV FOREST USER GROU 24591 ENGEL PGH, 1993, Z AGRARINFORMATIK, V1 24592 IKOJAODONGO R, 2003, LIBR INFORM SCI RES, V25, P89 24593 INNES JE, 1994, KNOWLEDGE PUBLIC POL 24594 KARKI M, 1994, SUSTAINABLE MANAGEME 24595 KATERERE Y, 1999, INFORM SUPPORT NATUR 24596 LAI G, 2002, SOC NETWORKS, V24, P49 24597 LEEUWIS C, 2004, COMMUNICATION INNOVA 24598 MALHOTRA Y, 2001, EXPERT SYST APPL, V20, P7 24599 MCDOUGALL C, 2002, UNPUB ADAPTIVE COLLA 24600 MITCHELL JC, 1974, ANNU REV ANTHROPOL, V3, P279 24601 MITCHELL JC, 1983, ETHNOGRAPHY NETWORK, P77 24602 NIGHTINGALE AJ, 2002, J FOREST LIVELIHOODS, V2 24603 NORTH K, 1999, WISSENSORIENTIERTE U 24604 PAUDEL KP, 2001, J FORESTRY LIVELIHOO, P25 24605 POKHAREL BK, 2001, J FORESTRY LIVELIHOO, P16 24606 RAMIREZ R, 1998, UNASYLVA, V49 24607 ROLING NG, 1990, KNOWLEDGE SOC INT J, V3, P6 24608 SAARINEN TF, 1976, ENV PLANNING PERCEPT 24609 UPRETI B, 2001, J FORESTRY LIVELIHOO, P31 24610 WATSON RT, 2002, DATA MANAGEMENT DATA 24611 WILSON M, 1997, INFORM EDGE SUCCESSF 24612 YOON K, 1999, INFORM PROCESS MANAG, V35, P871 24613 NR 32 24614 TC 0 24615 PU COMMONWEALTH FORESTRY ASSOCIATION 24616 PI CRAVEN ARRMS 24617 PA CRIB, DINCHOPE, CRAVEN ARRMS SY7 9JJ, SHROPSHIRE, ENGLAND 24618 SN 1465-5489 24619 J9 INT FOR REV 24620 JI Int. For. Rev. 24621 PD JUN 24622 PY 2006 24623 VL 8 24624 IS 2 24625 BP 229 24626 EP 240 24627 PG 12 24628 SC Forestry 24629 GA 072IZ 24630 UT ISI:000239668400005 24631 ER 24632 24633 PT J 24634 AU Sherehly, B 24635 Karwowski, W 24636 TI Knowledge management for occupational safety, health, and ergonomics 24637 SO HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING 24638 LA English 24639 DT Article 24640 AB The critical challenge for occupational safety, health, and ergonomics 24641 (OSHE) in contemporary industry is management of the existing 24642 individual (personal) knowledge, structural knowledge (i.e., knowledge 24643 codified into manuals, reports, databases, and data warehouses), and 24644 organizational knowledge (activity of learning within the organization) 24645 in the vast domain of practical applications. Therefore, the principles 24646 and tools of knowledge management (KM) should be used to facilitate the 24647 management of OSHE. The authors discuss the requirements for effective 24648 knowledge management, review the existing models of KM and their 24649 structures, and introduce a model for KM in OSHE. The proposed model of 24650 KM for OSHE is based on a strategy that establishes knowledge as the 24651 central resource to achieve the goals of OSHE management. The model 24652 includes the systems of organizational knowledge, organizational 24653 learning (knowledge creation, distribution, elaboration, and 24654 consolidation), development of knowledge workers, KM processes (review, 24655 conceptualization, reflection, and acting), and relevant 24656 information-technologies. (c) 2006 Wiley Periodicals, Inc. 24657 C1 Univ Louisville, Ctr Ind Ergon, Louisville, KY 40292 USA. 24658 RP Karwowski, W, Univ Louisville, Ctr Ind Ergon, Lutz Hall,Room 445, 24659 Louisville, KY 40292 USA. 24660 EM karwowski@louisville.edu 24661 CR *ILO OSH, 2001, GUID OCC SAF HLTH MA 24662 *ISO, 2000, 90002000 ISO 24663 *ISO, 2000, 90042000 ISO 24664 *US DEP LAB, 2000, EMPL TEN SUMM 24665 AWAD EM, 2004, KNOWLEDGE MANAGEMENT 24666 CHOO CW, 1998, KNOWING ORG 24667 EDVINSON L, 1997, INTELLECTUAL CAPITAL 24668 LEE JH, 2001, EXPERT SYST APPL, V20, P299 24669 LIEBOWITZ J, 1999, KNOWLEDGE MANAGEMENT 24670 LIEBOWITZ J, 2003, INT J PROJECT MANAGE, V21, P189 24671 MALHOTRA Y, 2001, LEADING VIEWS MAR 24672 NONAKA I, 1996, TECHNOL SOC, V18, P203 24673 POLANYI M, 1983, TACIT DIMENSION 24674 SERBAN AM, 2002, NEW DIRECTIONS I RES, V113, P5 24675 STEWART TA, 1999, INTELLECTUAL CAPITAL 24676 THOMAS JC, 2001, IBM SYST J, V40, P863 24677 WALSH JP, 1991, ACAD MANAGE REV, V16, P57 24678 WIIG KM, 1997, EXPERT SYST APPL, V13, P1 24679 ZELENY M, 2002, INT J INFORM TECHNOL, V1, P181 24680 NR 19 24681 TC 0 24682 PU JOHN WILEY & SONS INC 24683 PI HOBOKEN 24684 PA 111 RIVER ST, HOBOKEN, NJ 07030 USA 24685 SN 1090-8471 24686 J9 HUM FACTORS ERGON MANUF 24687 JI Hum. Factors Ergon. Manuf. 24688 PD SUM 24689 PY 2006 24690 VL 16 24691 IS 3 24692 BP 309 24693 EP 319 24694 DI 10.1002/hfm.20054 24695 PG 11 24696 SC Engineering, Manufacturing; Ergonomics 24697 GA 053RT 24698 UT ISI:000238323400006 24699 ER 24700 24701 PT J 24702 AU Killingsworth, B 24703 Newkirk, HE 24704 Seeman, E 24705 TI An integrative health information systems approach strategic planning 24706 for facilitating in hospitals 24707 SO HEALTH CARE MANAGEMENT REVIEW 24708 LA English 24709 DT Article 24710 DE complexity theory; health care strategic planning; hospital SIS; 24711 strategic information systems (SIS) framework 24712 ID CARE ORGANIZATIONS; IMPLEMENTATION 24713 AB This article presents a framework for developing strategic information 24714 systems (SISs) for hospitals. It proposes a SIS formulation process 24715 which incorporates complexity theory, strategic/organizational analysis 24716 theory, and conventional MIS development concepts. Within the 24717 formulation process, four dimensions of SIS are proposed as well as an 24718 implementation plan. A major contribution of this article is the 24719 development of a hospital SIS framework which permits an organization 24720 to fluidly respond to external, interorganizational, and 24721 intraorganizational influences. In addition, this article offers a 24722 checklist which managers can utilize in developing an SIS in health 24723 care. 24724 C1 E Carolina Univ, Coll Business, Dept Decis Sci, Greenville, NC 27858 USA. 24725 RP Killingsworth, B, E Carolina Univ, Coll Business, Dept Decis Sci, 24726 Greenville, NC 27858 USA. 24727 EM killingsworthb@mail.ecu.edu 24728 newkirkh@mail.ecu.edu 24729 seemane@mail.ecu.edu 24730 CR 2005, HLTH CARE STRATEGIC, V20, P1 24731 *I MED COMM QUAL H, 2001, CROSS QUAL CHASM NEW 24732 *LEAPFR GROUP, 2003, FACTSH COMP PHYS ORD 24733 ANDERSON RA, 2000, HEALTH CARE MANAGE R, V25, P83 24734 AUSTIN CJ, 2003, INFORM SYSTEMS HEALT 24735 BROWN S, 1998, COMPETING EDGE STRAT 24736 BRUNS R, 2000, HLTH CARE MANAGEMENT, V25, P85 24737 CLEVERLEY W, 2005, HEALTHC FINANC MANAG, V59, P64 24738 CUNNINGHAM N, 2001, ORG DEV J, V19, P93 24739 DEVARAK S, 2000, J MANAGEMENT INFORM, V14, P41 24740 FANBERG H, 2004, MARK HEALTH SERV, V24, P43 24741 GRANT GG, 2003, J INFORM TECHNOL, V18, P159, DOI 24742 10.1080/0268396032000122132 24743 HAUX R, 2005, IN PRESS INT J MED I 24744 HEEKS R, 1999, REINVENTING GOVT INF 24745 HEJNA WJ, 2004, J HEALTHC MANAG, V49, P289 24746 ISSEL LM, 1998, HEALTH CARE MANAGE R, V23, P43 24747 JOHNSON CE, 2002, J AMBULATORY CARE MA, V25, P40 24748 KAPLAN B, 2001, INT J MED INFORM, V64, P39 24749 LAZAR LD, 2005, P SO ASS INF SYST C 24750 LEDERER AL, 1996, J STRATEGIC INF SYST, V5, P237 24751 LIN B, 2004, INT J MOBILE COMMUNI, V2, P343 24752 MALHOTRA Y, 2000, INFORMATION RESOURCE, V13, P5 24753 MILSTEAD J, 2000, NURSING ADM Q, V26, P16 24754 MORRIS S, 2002, J HEALTHCARE INFORMA, V16, P62 24755 PARE G, 2002, HLTH SERVICES MANAGE, V15, P71 24756 PORTER ME, 2004, HARVARD BUSINESS JUN, P65 24757 RIVERS PA, 1999, TOTAL QUAL MANAGE, V10, P281 24758 RYCKMAN DA, 1991, HLTH CARE EXECUTIVE, V6, P39 24759 SALSBER ES, 2002, HEALTH AFFAIR, V1, P165 24760 SEEMAN E, 2004, P ALL AC INT C NEW O 24761 SEGARS AH, 1998, MIS QUART, V22, P139 24762 SIMPSON RL, 2003, NURSING MANAGEMENT, V34, P14 24763 SIMPSON RL, 2003, NURSING MANAGEMENT, V34, P16 24764 STACEY RD, 1996, COMPLEXITY CREATIVIT 24765 THIETART RA, 1995, ORGAN SCI, V6, P19 24766 TREGOE BB, 1991, J BUS STRAT, P14 24767 TURBAN E, 2005, INTRO INFORM TECHNOL 24768 TURNER R, 2004, US NEWS WORLD R 0802, P44 24769 NR 38 24770 TC 0 24771 PU LIPPINCOTT WILLIAMS & WILKINS 24772 PI PHILADELPHIA 24773 PA 530 WALNUT ST, PHILADELPHIA, PA 19106-3621 USA 24774 SN 0361-6274 24775 J9 HEALTH CARE MANAGE REV 24776 JI Health Care Manage. Rev. 24777 PD APR-JUN 24778 PY 2006 24779 VL 31 24780 IS 2 24781 BP 119 24782 EP 129 24783 PG 11 24784 SC Health Policy & Services 24785 GA 040LO 24786 UT ISI:000237380300005 24787 ER 24788 24789 PT J 24790 AU Orthner, DK 24791 Cook, P 24792 Sabah, Y 24793 Rosenfeld, J 24794 TI Organizational learning: A cross-national pilot-test of effectiveness 24795 in children's services 24796 SO EVALUATION AND PROGRAM PLANNING 24797 LA English 24798 DT Article 24799 DE after-school programs; measurement; organizational learning 24800 ID AGENCY 24801 AB This research evaluates the impact of organizational learning on the 24802 effectiveness of after-school programs offered to children at risk in 24803 Israel and the US. The study uses a quasi-experimental, longitudinal 24804 design to assess outcomes for program staff, organizational empowerment 24805 and children's behavior. The findings indicate that improvements in 24806 organizational learning occurred at the treatment sites but not at the 24807 control sites. There was also a significant positive association 24808 between scores on the Organizational Learning scale and measures of job 24809 satisfaction and empowerment among the staffs. The findings for 24810 children were confirmed for the US programs but did not hold for the 24811 Israel programs. Further implications for policy and administration are 24812 discussed. (c) 2005 Elsevier Ltd. All rights reserved. 24813 C1 Univ N Carolina, Sch Social Work, Jordan Inst Families, Chapel Hill, NC 27599 USA. 24814 Univ Kentucky, Lexington, KY 40506 USA. 24815 Minist Social Affairs, Jerusalem, Israel. 24816 JDC Brookdale Inst, Jerusalem, Israel. 24817 RP Orthner, DK, Univ N Carolina, Sch Social Work, Jordan Inst Families, 24818 Chapel Hill, NC 27599 USA. 24819 EM orthner@email.unc.edu 24820 CR *GAO, 1999, GAOGGDAIMD99215 24821 ALTSHULER A, 1992, DIFFUSION INNOVATION, P73 24822 ARGYRIS C, 1978, ORG LEARNING THEORY 24823 ARGYRIS C, 1992, ORG LEARNING 24824 BRYK AS, 1988, HIGH SCH COMMUNITY C 24825 BUCKMASTER N, 1999, INT J PUBLIC SECTOR, V12, P186 24826 COHEN BJ, 1994, ADMIN SOC WORK, V18, P1 24827 COOK P, 2001, J COMMUNITY PRACTICE, V9, P95 24828 ENNETT ST, 2003, PREV SCI, V4, P1 24829 FINGER M, 1999, ORG LEARNING LEARNIN 24830 GAMBRILL E, 1999, FAM SOC-J CONTEMP H, V80, P341 24831 GARVIN DA, 1993, HARVARD BUSINESS JUL, P80 24832 HILL D, 1995, SUBJECTS QUESTION DE, P123 24833 KIDDER JT, 1981, SOUL NEW MACHINE 24834 LEITHWOOD K, 1995, MAKING SCH SMARTER S 24835 LEITHWOOD K, 1998, ORG LEARNING SCH, P67 24836 LESLIE DR, 1998, RES SOCIAL WORK PRAC, V8, P212 24837 MALHOTRA Y, 1996, ORG LEARNING LEARNIN 24838 MCCALEB SP, 1994, BUILDING COMMUNITIES 24839 MORECROFT JDW, 1992, EUROPEAN J OPERATION, V59 24840 NEENAN PA, 1996, SOC WORK RES, V20, P228 24841 ORTHNER DK, 2003, ANN M SOC SOC WORK R 24842 ORTHNER DK, 2004, HDB PRACTICE BASED R, P897 24843 ROGERS EM, 2002, ADDICT BEHAV, V27, P989 24844 ROSENFELD JM, 2000, ARTISANS DEMOCRACY O 24845 SABAH Y, 1999, INTERIM SUMMARY PROJ 24846 SCHEIN EH, 1992, ORG CULTURE LEADERSH 24847 SCHON DA, 1983, REFLEXIVE PRACTITION 24848 SENGE P, 1999, DANCE CHANGE CHALLEN 24849 SENGE PM, 1990, 5 DISCIPLINE ART PRA 24850 SENGE PM, 1990, SLOAN MANAGEMENT FAL, P7 24851 SENGE PM, 2000, SCH LEARN 5 DISCIPLI 24852 SPILLANE JP, 1997, EDUC EVAL POLICY AN, V19, P185 24853 STIFFMAN AR, 1994, MEASURES CLIN PRACTI, V1, P421 24854 NR 34 24855 TC 0 24856 PU PERGAMON-ELSEVIER SCIENCE LTD 24857 PI OXFORD 24858 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 24859 SN 0149-7189 24860 J9 EVAL PROGRAM PLANN 24861 JI Eval. Program Plan. 24862 PD FEB 24863 PY 2006 24864 VL 29 24865 IS 1 24866 BP 70 24867 EP 78 24868 DI 10.1016/j.evalprogplan.2005.08.002 24869 PG 9 24870 SC Social Sciences, Interdisciplinary 24871 GA 031HU 24872 UT ISI:000236696100011 24873 ER 24874 24875 PT C 24876 AU Janev, V 24877 Vranes, S 24878 TI The role of knowledge management solutions in enterprise business 24879 processes 24880 SO JOURNAL OF UNIVERSAL COMPUTER SCIENCE 24881 LA English 24882 DT Proceedings Paper 24883 DE knowledge management; business process; enterprises; software tools; 24884 market research 24885 AB Knowledge technologies, the software products that support all aspects 24886 of knowledge processing and exchange, are the subject of permanent 24887 interest for software engineers at research organizations, as well as, 24888 for market analysts in commercial organizations. In order to clarify 24889 the role of knowledge management solutions in an enterprise business 24890 process, in this paper we survey the market of knowledge management 24891 solutions and analyze their functionalities from operational and 24892 strategic business perspective. Although knowledge flows are identified 24893 on an operational level, discussion will show that knowledge management 24894 solutions here serve to utilize the enterprise knowledge in an 24895 efficient performance of daily work. We argue that data and information 24896 collected on the operational level are processed by knowledge 24897 management solutions on a strategic level thus creating new knowledge 24898 that is used for strategic management of customers, suppliers and 24899 partners. This paper gives an insight into knowledge management market 24900 that can help the strategic planners to easily begin a knowledge 24901 management initiative. 24902 C1 Mihailo Pupin Inst, Belgrade, Serbia Monteneg. 24903 RP Janev, V, Mihailo Pupin Inst, Belgrade, Serbia Monteneg. 24904 EM valentina.janev@impcs.com 24905 sanja@impcs.com 24906 CR *BRINT COM, PREM BUS TECHN KNOWL 24907 *KMWORLD, CONT DOC KNOWL MAN 24908 *KNOWLEDGEBOARD, EUR KNOWL MAN COMM 24909 *U WASH, 2000, KNOWL MAN TOOLS 24910 ADAMSON H, 2002, PRACTICAL ASPECTS KN, P472 24911 BOHMANN K, 2002, WISSENSMANAGEMENT 24912 CABRAL L, 2004, LECT NOTES COMPUT SC, V3053, P225 24913 CROWDER R, 2002, LECT NOTES ARTIF INT, V2569, P179 24914 DENDRINOS M, 2002, SPEAKING ELECT LIB 24915 DFOUNI C, 2004, UNPUB INT J INFORMAT 24916 EPPLER MJ, 2004, I KNOW 04 INT C KNOW, P61 24917 FILE J, 2003, E LEARNING TECHNOLOG 24918 FIRESTONE J, 2003, KNOWLEDGE MANAGEMENT 24919 FIRESTONE JM, 2003, NEW KNOWLEDGE MANAGE 24920 FIRESTONE M, 2002, GENERATIONS KNOWLEDG 24921 FOCKER E, 2001, WISSENSMANAGEMEN MAR 24922 FOSTER I, 2001, INT J SUPERCOMPUTER 24923 KAPPE F, 2001, KNOWLEDGE MANAGEMENT 24924 KHAN R, 2002, UNDERSTANDING BUSINE 24925 MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 24926 MELAN EH, 1992, PROCESS MANAGEMENT 24927 MOFFETT S, 2003, INT J INFORMATION TE, V2 24928 NOLL M, 2002, LECT NOTES ARTIF INT, V2569, P14 24929 NONAKA I, 1994, ORGAN SCI, V5, P1 24930 NONAKA T, 1995, KNOWLEDGE CREATING C 24931 PORTER ME, 1980, COMPETITIVE STRATEGI 24932 RAMOS L, 2003, RPA09200300032 GIG R 24933 SMITH H, 2002, BUSINESS PROCESS MAN 24934 YEICH Z, 2002, TACTICAL STRATEGIC T 24935 NR 29 24936 TC 0 24937 PU SPRINGER 24938 PI NEW YORK 24939 PA 233 SPRING STREET, NEW YORK, NY 10013 USA 24940 SN 0948-695X 24941 J9 J UNIVERS COMPUT SCI 24942 JI J. Univers. Comput. Sci. 24943 PY 2005 24944 VL 11 24945 IS 4 24946 BP 526 24947 EP 545 24948 PG 20 24949 SC Computer Science, Software Engineering; Computer Science, Theory & 24950 Methods 24951 GA 958HH 24952 UT ISI:000231434800006 24953 ER 24954 24955 PT C 24956 AU Vinter, O 24957 ED Bomarius, F; KomiSirvio, S 24958 TI A framework for classification of change approaches based on a 24959 comparison of process improvement models 24960 SO PRODUCT FOCUSED SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS 24961 SE LECTURE NOTES IN COMPUTER SCIENCE 24962 LA English 24963 DT Proceedings Paper 24964 AB In this paper we describe a framework for classifying possible change 24965 approaches according to the stage(s) in the life-cycle where the 24966 approach is most applicable. The life-cycle model of the framework is 24967 based on an analysis of a number of existing life-cycle models for 24968 change from three different domains. The focus of this framework is on 24969 the individual improvement project and the palette of available 24970 approaches to its project manager. 24971 C1 DELTA, IT Processes, DK-2970 Horsholm, Denmark. 24972 RP Vinter, O, DELTA, IT Processes, DK-2970 Horsholm, Denmark. 24973 EM otv@delta.dk 24974 CR *INT ORG STAND, 1998, 1550411998E ISOIEC T 24975 *INT ORG STAND, 1998, 1550471998E ISOIEC T 24976 *SOFTW ENG I, 1997, IDEAL MOD PRACT GUID 24977 *SOFTW ENG I, 2003, IMPR TECHN AD US INT 24978 COOPER RB, 1990, MANAGE SCI, V36, P123 24979 DAVENPORT TH, 1993, PROCESS INNOVATION R 24980 HAMMER M, 1990, HARVARD BUSINESS JUL, P104 24981 KETTINGER WJ, 2000, PROCESS THINK WINNIN 24982 KINNULA A, 2001, SOFTWARE PROCESS ENG 24983 KINNULA A, 2004, P PROFES 04 C 24984 MALHOTRA Y, 1998, IEEE ENG MANAGEMENT, V26 24985 MCFEELY R, 1996, CMUSEI96HB001 24986 MUTHU S, 1999, P 4 ANN INT C IND EN 24987 PAULK MC, 1995, CAPABILITY MATURITY 24988 SOMERS TM, 2001, P 34 HAW INT C SYST 24989 SOMERS TM, 2004, INFORMATION MANAGEME, V41 24990 STOICA M, 2003, P ISECON 2003 C EDSI 24991 VINTER O, 2004, D266 DELTA 24992 NR 18 24993 TC 0 24994 PU SPRINGER-VERLAG BERLIN 24995 PI BERLIN 24996 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 24997 SN 0302-9743 24998 BN 3-540-26200-8 24999 J9 LECT NOTE COMPUT SCI 25000 PY 2005 25001 VL 3547 25002 BP 29 25003 EP 38 25004 PG 10 25005 SC Computer Science, Theory & Methods 25006 GA BCO25 25007 UT ISI:000230389600003 25008 ER 25009 25010 PT J 25011 AU Musingwini, C 25012 Muzoriwa, C 25013 Phuti, D 25014 Mbirikira, D 25015 TI First cycle experience of a business process re-engineering programme 25016 at Shabanie Mine 25017 SO JOURNAL OF THE SOUTH AFRICAN INSTITUTE OF MINING AND METALLURGY 25018 LA English 25019 DT Article 25020 AB in the past ten to fifteen years, many organizations have applied 25021 business process re-engineering (BPR) to significantly improve their 25022 business competitiveness or stave off closures. The mining industry in 25023 Southern Africa is no exception and documented examples can be drawn 25024 from South Africa. Although the concept is superficially simple, its 25025 application has been marked by a high failure rate of about 70 per cent 25026 because it has been generally misunderstood. Shabanie mine, a 25027 chrysotile asbestos fibre producer in Zimbabwe took cognisance of this 25028 fact by cautiously embarking on a modular BPR programme in October of 25029 2002. A year was used as a complete cycle or module for re-evaluation 25030 of the programme. 25031 Shabanie mine adopted BPR as part of management efforts to remain 25032 competitive amid serious threats to operational viability. These 25033 threats included hyper-inflation driven rising production costs, a 25034 declining world asbestos market and a possibility that Russia could 25035 take over the shrinking world asbestos market by dumping low-priced 25036 asbestos fibre. The only competitive advantage that the mine had was 25037 the high quality of its long-fibre chrysotile asbestos. The major BPR 25038 thrust was therefore to redesign processes for improved productivity 25039 and ultimately achieve a lower cost per ton of final asbestos fibre 25040 product. in addition, corporate culture change and cost-saving were 25041 also factored into the programme. 25042 This paper discusses the implementation experience of the BPR programme 25043 at the mine. The main BPR beneficial highlights are improved 25044 productivity, sizeable cost-savings, positive corporate culture change 25045 and identification of secondary projects. one of the lessons learnt 25046 from this programme is that mining companies will have to deal with the 25047 HIV/AIDS pandemic if they are to sustain high levels of productivity 25048 into the future. 25049 C1 Univ Witwatersrand, Sch Min Engn, Johannesburg, South Africa. 25050 Univ Zimbabwe, Dept Min Engn, Harare, Zimbabwe. 25051 AA Mines Corp Off, Zvishavane, Zimbabwe. 25052 Shabanie Mine, Zvishavane, Zimbabwe. 25053 RP Musingwini, C, Univ Witwatersrand, Sch Min Engn, Johannesburg, South 25054 Africa. 25055 CR 2004, MAIL GUARDIAN 0213 25056 *AG TOX SUBST DIS, ASB PROD IMP EXP US 25057 BROWNRIGG J, C RESCUE 91 SURVIVAL 25058 DAVENPORT TH, 1990, SLOAN MANAGE REV, V31, P11 25059 FOURIE NJ, C RESCUE 91 SURVIVAL 25060 MALHOTRA Y, 1998, IEEE ENG MANAGEMENT, V26 25061 MUSINGWINI C, 2004, IN PRESS P ZIMB I EN 25062 OLIVIER JE, C RESCUE 91 SURVIVAL 25063 TENG JTC, 1994, CALIF MANAGE REV, V36, P9 25064 NR 9 25065 TC 0 25066 PU SOUTH AFRICAN INST MINING METALLURGY 25067 PI MARSHALLTOWN L 25068 PA 5 HOLLARD ST, 5TH FLOOR, CHAMBER OF MINES BUILDING, PO BOX 61127, 25069 MARSHALLTOWN L 2107, SOUTH AFRICA 25070 SN 0038-223X 25071 J9 J S AFR INST MIN MET 25072 JI J. S. Afr. Inst. Min. Metall. 25073 PD APR 25074 PY 2005 25075 VL 105 25076 IS 4 25077 BP 215 25078 EP 221 25079 PG 7 25080 SC Metallurgy & Metallurgical Engineering; Mining & Mineral Processing 25081 GA 927OR 25082 UT ISI:000229203700003 25083 ER 25084 25085 PT J 25086 AU Yu, L 25087 Atiya, R 25088 Iskander, MF 25089 Grow, RW 25090 TI New multimedia modules in CAEME CD-ROM series: Wave motion and mechanics 25091 SO COMPUTER APPLICATIONS IN ENGINEERING EDUCATION 25092 LA English 25093 DT Article 25094 DE multimedia; wave motion; mechanics; CAEME 25095 ID ELECTROMAGNETIC EDUCATION 25096 C1 Univ Hawaii Manoa, Honolulu, HI 96822 USA. 25097 Univ Utah, Salt Lake City, UT 84122 USA. 25098 Highland High Sch, Salt Lake City, UT USA. 25099 RP Iskander, MF, Univ Hawaii Manoa, Honolulu, HI 96822 USA. 25100 EM skander@spectra.eng.hawaii.edu 25101 CR ATEYEH K, 2000, MODULAR DEV MULTIMED, P179 25102 BARUA S, 2001, IEEE T EDUC, V44, P41 25103 CHARP S, 1998, EDITORIAL TECHNOL HO, V25, P6 25104 CHIOU G, 1995, ED TECHNOLOGY MAY, P48 25105 CUTNELL J, 1992, PHYSICS 25106 ETTER DM, 1997, IEEE DECIS CONTR P, P3805 25107 HENDERSON KJ, 2005, MULTIMEDIA LEARNING, P621 25108 ISKANDER MF, 1992, COMPUT APPL ENG EDUC, V1, P33 25109 ISKANDER MF, 1993, IEEE T MICROW THEORY, V41, P920 25110 ISKANDER MF, 1995, P 1995 FRONT ED C, UNSP 3A2.1-3A2.12 25111 ISKANDER MF, 1996, COMPUT APPL ENG EDUC, V4, P51 25112 ISKANDER MF, 2002, IEEE T MICROW THEORY, V50, P1015 25113 KIM BC, 2000, P ELECTR C, P1304 25114 KURZ G, 1996, MULTIMEDIA INTRO PHY, P89 25115 MALHOTRA Y, 1995, EDUC TECHNOL, V35, P38 25116 MILLARD DL, 2000, INTERACTIVE LEARNING, P1042 25117 MOROZOV M, 2000, MAKE COURSEWARE SCH, P217 25118 NOTT C, 2000, P 2000 WINT SIM C, P1699 25119 PEARCE M, 1999, P IEEE INT C MULT EN 25120 REISMAN S, 1991, IBM SYST J, V30, P280 25121 SCHUTTE JG, 1997, VIRTUAL TEACHING HIG 25122 SYRJAKOW M, 2000, P 2000 WINT SIM C, P1651 25123 TSAI IY, 2001, BETTER ASSESSMENT DI 25124 WELSH M, 1998, ORCHESTRATING MULTIM 25125 WILKINSON J, 2001, MATTER LIFE DEATH RE 25126 ZYWNO MS, 2000, P 30 ASEE IEEE FRONT 25127 NR 26 25128 TC 0 25129 PU JOHN WILEY & SONS INC 25130 PI HOBOKEN 25131 PA 111 RIVER ST, HOBOKEN, NJ 07030 USA 25132 SN 1061-3773 25133 J9 COMPUT APPL ENG EDUC 25134 JI Comput. Appl. Eng. Educ. 25135 PD MAY 25136 PY 2005 25137 VL 13 25138 IS 1 25139 BP 72 25140 EP 83 25141 PG 12 25142 SC Computer Science, Interdisciplinary Applications; Education, Scientific 25143 Disciplines; Engineering, Multidisciplinary 25144 GA 921LR 25145 UT ISI:000228766500008 25146 ER 25147 25148 PT J 25149 AU Mphidi, H 25150 Snyman, R 25151 TI The utilisation of an intranet as a knowledge management tool in 25152 academic libraries 25153 SO ELECTRONIC LIBRARY 25154 LA English 25155 DT Article 25156 DE academic libraries; intranets; knowledge management 25157 AB The intranet has emerged as one of today's most effective tools for 25158 knowledge management. This article reports on the extent to which three 25159 South African academic libraries, selected by means of the purposive 25160 sampling method, utilise the intranet as a knowledge management tool. 25161 Based on the literature knowledge management and an intranet are 25162 briefly defined. The advantages of the intranet as a knowledge 25163 management tool as well as the content of an intranet are discussed. 25164 The opinions about knowledge management and the utilisation of the 25165 intranet as a knowledge management tool in the three academic libraries 25166 are weighed up against the findings in the literature. It is clear that 25167 a strong awareness exists of the importance of knowledge management and 25168 the value of the intranet as a knowledge management tool. However, the 25169 potential of the intranet as a knowledge management tool is not 25170 utilised fully. 25171 C1 Univ Pretoria, Acad Informat Serv, ZA-0002 Pretoria, South Africa. 25172 Univ Pretoria, Dept Informat Sci, ZA-0002 Pretoria, South Africa. 25173 RP Mphidi, H, Univ Pretoria, Acad Informat Serv, ZA-0002 Pretoria, South 25174 Africa. 25175 CR *GARTN GROUP, 2000, KNOWL MAN 25176 *INTR, 2002, COMB INTR BUS VAL PO 25177 BALCOMBE J, 1999, LAW LIB, V31, P91 25178 BLACKMORE P, 1997, ASLIB PROC, V49, P67 25179 CURRY A, 2000, INT J INFORM MANAGE, V20, P249 25180 DILLON M, 1999, LIB INFORMATION SCI, V7, P3 25181 DURAND A, 2000, S AFRICAN J INFORMAT, V2, P1 25182 FICHTER D, 2001, ONLINE, V25, P3 25183 GREENBERG I, 1998, INFORMATION WEEK, V10, P1 25184 JANTZ R, 2001, REFERENCE SERVICE RE, V29, P33 25185 JUSSILAINEN M, 1999, INT ONLINE INFORMATI, V23, P111 25186 KIM G, 2003, ONLINE, V27, P66 25187 KNIGHT J, 2002, INTRANETS LIB 25188 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 25189 MALHOTRA Y, 2000, INFORMATION RESO JAN, P54 25190 MEARS A, 1999, AFRICAN ARMED FORCES, V2, P24 25191 PEREZ E, 1999, DATABASE, V22, P75 25192 POWELL RR, 1997, BASIC RES METHODS LI 25193 ROBINSON H, 1999, LAW LIB, V30, P95 25194 SCHWARZWALDER R, 1999, ECONTENT, V22, P63 25195 SHANHONG T, 2000, 66 IFLA COUNC GEN C 25196 STEVENS L, 1996, PERS J, V75, P6 25197 VANBRAKEL P, 2003, ELECTRON LIBR, V21, P591, DOI 25198 10.1108/02640470310509153 25199 WEINER ST, 1999, ECONTENT, V22, P66 25200 YEN DC, 2001, INFORMATION MANAGEME, V9, P80 25201 NR 25 25202 TC 0 25203 PU EMERALD GROUP PUBLISHING LIMITED 25204 PI BRADFORD 25205 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 25206 SN 0264-0473 25207 J9 ELECTRON LIBR 25208 JI Electron. Libr. 25209 PY 2004 25210 VL 22 25211 IS 5 25212 BP 393 25213 EP 400 25214 DI 10.1108/02640470410561901 25215 PG 8 25216 SC Information Science & Library Science 25217 GA 874ON 25218 UT ISI:000225359800002 25219 ER 25220 25221 PT J 25222 AU Perng, YH 25223 Chang, CL 25224 TI Data mining for government construction procurement 25225 SO BUILDING RESEARCH AND INFORMATION 25226 LA English 25227 DT Article 25228 DE data mining; government procurement; government procurement agreement; 25229 knowledge management; procurement; simulation; Taiwan 25230 ID KNOWLEDGE MANAGEMENT; DECISION-SUPPORT; FRAMEWORK; INNOVATION; 25231 INDUSTRY; STRATEGY 25232 AB A new data-mining model for government construction procurement was 25233 developed to consider data preparation, domain knowledge and a 25234 conceptual model to reflect the needs of the knowledge economy. 25235 Prototype experiments and analysis were performed to test the data 25236 mining using information from a typical Taiwanese local construction 25237 procurement unit. The application of the data-mining algorithm to this 25238 construction procurement management model improves government 25239 procurement effectiveness and efficiency. By complying with this 25240 governmental procurement information system and revealing the 25241 information required by the World Trade Organization and the Government 25242 Procurement Agreement, the model has the potential to improve 25243 government procurement and industry effectiveness and efficiency. It 25244 also provides a platform for government access to the international 25245 community. 25246 C1 Natl Taiwan Univ Sci & Technol, Dept Architecture, Taipei 106, Taiwan. 25247 RP Perng, YH, Natl Taiwan Univ Sci & Technol, Dept Architecture, 43,Sect 25248 4,Keelung Rd, Taipei 106, Taiwan. 25249 EM Perng@mail.ntust.edu.tw 25250 CR 2003, GEOGRAPHIC AREAS REF 25251 *CDHCG, 1996, STAT EX CONSTR PROC 25252 *GPA, 2004, GOV PROC AGREEM 25253 *PCC, 1999, CHIN TAIP GOV PROC L 25254 *PCC, 2000, COLL CHIN TAIP GOV P 25255 *WORLD TRAD ORG, 2004, WHAT IS WTO 25256 ANUMBA CJ, 2002, AUTOMAT CONSTR, V11, P265 25257 ARMISTEAD C, 2002, LONG RANGE PLANN, V35, P49 25258 BLAHA M, 2001, COMPUTERS IEEE DEC, P38 25259 BOLLOJU N, 2002, DECIS SUPPORT SYST, V33, P163 25260 CHANG CL, 1991, P 1991 INT SYST DYN 25261 CHAU KW, 2002, AUTOMAT CONSTR, V12, P213 25262 CHAUDHURI S, 2001, COMPUTER, P48 25263 CHIANG YH, 2001, CONSTRUCTION MANAGEM, V19, P675 25264 CHOI B, 2002, EXPERT SYST APPL, V23, P173 25265 CROSTHWAITE D, 2000, CONSTRUCTION MANAGEM, V18, P619 25266 DULAIMI MF, 2001, CONSTRUCTION MANAGEM, V19, P591 25267 FEELDERS A, 2000, INFORM MANAGE, V37, P271 25268 GOMEZ A, 2000, DATA KNOWL ENG, V33, P169 25269 GROVER V, 2001, J MANAGE INFORM SYST, V18, P5 25270 HAAN JD, 2002, CONSTRUCTION MANAGEM, V20, P109 25271 HALL R, 2002, LONG RANGE PLANN, V35, P29 25272 HEINRICHS JH, 2003, DECIS SUPPORT SYST, V35, P103 25273 HOLSAPPLE CW, 2000, J STRATEGIC INF SYST, V9, P235 25274 KOSKELA L, 2001, BUILD RES INF, V29, P197 25275 KROGH G, 2001, LONG RANGE PLANN, V34, P421 25276 LARMAN C, 2002, INTRO OBJECT ORIENTE, P4 25277 LESSER EL, 2001, IBM SYSTEMS J, V40 25278 LI SR, 2001, BUILD RES INF, V29, P259 25279 LIAO TS, 2002, AUTOMAT CONSTR, V11, P731 25280 LOPES J, 2002, BUILD RES INF, V30, P152 25281 MAK S, 2001, AUTOMAT CONSTR, V10, P257 25282 MALHOTRA Y, 2000, J GLOBAL INFORMATION, V8, P5 25283 MELTZER M, 2002, E MINING MYTH MAGIC 25284 NEMATI HR, 2002, DECIS SUPPORT SYST, V33, P143 25285 NGOWI AB, 2002, BUILD RES INF, V30, P205 25286 OFORI G, 2000, TG31 CIB U READ 25287 OFORI G, 2002, BUILD RES INF, V30, P401, DOI 10.1080/09613210210160783 25288 OFORI G, 2003, CONSTRUCTION MANAGEM, V21, P113 25289 OGUNLANA S, 1992, P 3 INT C MOD TECHN 25290 POOLEY R, 1999, IEE PROC-SOFTW, V146, P2 25291 PORTER ME, 1980, COMPETITIVE STRATEGY, P38 25292 PORTER ME, 1985, COMPETITIVE ADVANTAG, P70 25293 PORTER ME, 1990, COMPETITION, P178 25294 PORTER ME, 1990, COMPETITIVE ADVANTAG, P69 25295 PRUSAK L, 2001, IBM SYST J, V40, P1002 25296 RUBENSTEINMONTANO B, 2001, DECIS SUPPORT SYST, V31, P5 25297 RUDDOCK L, 2002, CONSTRUCTION MANAGEM, V20, P553 25298 SEADEN G, 2001, BUILD RES INF, V29, P182 25299 SHA KX, 2001, BUILD RES INF, V29, P270 25300 SHAW MJ, 2001, DECIS SUPPORT SYST, V31, P127 25301 SHIN M, 2001, INFORM PROCESS MANAG, V37, P335 25302 TAH JHM, 2001, ADV ENG SOFTW, V32, P835 25303 TANG YH, 2003, CONSTRUCTION MANAGEM, V21, P127 25304 NR 54 25305 TC 0 25306 PU TAYLOR & FRANCIS LTD 25307 PI ABINGDON 25308 PA 4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND 25309 SN 0961-3218 25310 J9 BUILDING RES INFORM 25311 JI Build. Res. Informat. 25312 PD JUL-AUG 25313 PY 2004 25314 VL 32 25315 IS 4 25316 BP 329 25317 EP 338 25318 DI 10.1080/0961321042000221070 25319 PG 10 25320 SC Construction & Building Technology 25321 GA 843CC 25322 UT ISI:000223052100006 25323 ER 25324 25325 PT J 25326 AU Mercier, D 25327 TI Lectures on knowledge management: Paradigms, challenges and 25328 opportunities. 25329 SO KNOWLEDGE ORGANIZATION 25330 LA English 25331 DT Book Review 25332 C1 Univ Montreal, Ecole Bibliothecon & Sci Informat, Montreal, PQ H3C 3J7, Canada. 25333 RP Mercier, D, Univ Montreal, Ecole Bibliothecon & Sci Informat, Montreal, 25334 PQ H3C 3J7, Canada. 25335 CR ALLEE V, 1997, KNOWLEDGE EVOLUTION 25336 DRUCKER PF, 1999, ATLANTIC MONTHLY, V284 25337 GODBOUT AJ, 1998, MANAGING CORE COMPET 25338 HARAVU LJ, 2002, LECT KNOWLEDGE MANAG 25339 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 25340 NONAKA I, 1995, KNOWLEDGE CREATING C 25341 PINCHOT G, 1997, INTELLIGENT ORG 25342 SVEIBY K, 1997, NEW ORG WEALTH MANAG 25343 TIWANA A, 2000, KNOWLEDGE MANAGEMENT 25344 NR 9 25345 TC 0 25346 PU INT SOC KNOWLEDGE ORGANIZATION 25347 PI FRANKFURT 50 25348 PA 36A WOOGSTR, D-6000 FRANKFURT 50, GERMANY 25349 SN 0943-7444 25350 J9 KNOWL ORGAN 25351 JI Knowl. Organ. 25352 PY 2003 25353 VL 30 25354 IS 1 25355 BP 42 25356 EP 44 25357 PG 3 25358 SC Information Science & Library Science 25359 GA 756NV 25360 UT ISI:000187488700005 25361 ER 25362 25363 PT J 25364 AU Gavious, A 25365 Rabinowitz, G 25366 TI Optimal knowledge outsourcing model 25367 SO OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 25368 LA English 25369 DT Article 25370 DE knowledge management; maintenance management; optimal control 25371 AB Every organization controls its investments in the development and 25372 maintenance of internal knowledge (IK) as opposed to outsourcing this 25373 effort, namely, consuming external knowledge (EK). A number of factors 25374 involved in this decision, such as the IK learning curve, its 25375 associated holding cost, value deterioration rate, value of future IK 25376 or cost of purchasing EK. This study proposes a dynamic optimal control 25377 model for examining the properties of this problem. Optimal control 25378 strategies and steady-state conditions are identified for a number of 25379 special cases. Some insightful observations are obtained by studying 25380 the solution sensitivity to the underlying assumptions. (C) 2003 25381 Elsevier Ltd. All rights reserved. 25382 C1 Ben Gurion Univ Negev, Dept Ind Engn & Management, IL-84105 Beer Sheva, Israel. 25383 RP Gavious, A, Ben Gurion Univ Negev, Dept Ind Engn & Management, POB 653, 25384 IL-84105 Beer Sheva, Israel. 25385 CR BETTIS RA, 1992, ACADEMY MANAGEMENT E, V6, P7 25386 JACOBS RA, 1994, NATL PRODUCTIVITY RE, V13, P169 25387 KAMIEN MI, 1991, DYNAMIC OPTIMIZATION 25388 LACITY MC, 1993, SLOAN MANAGE REV, V35, P73 25389 LOH L, 1992, J MANAGEMENT INFORMA, V9, P7 25390 MALHOTRA Y, P IN AM C INF SYST M, P142 25391 MALHOTRA Y, 1995, P IN AM C INF SYST M, P142 25392 NGWENYAMA OK, 1995, STRUCTURING IS OUTSO 25393 NGWENYAMA OK, 1999, EUR J OPER RES, V115, P351 25394 PINKER EJ, 2000, MANUFACTURING SERVIC, V2, P32 25395 REPONEN T, 1993, P 14 INT C INF SYST, P103 25396 ROCHESTER J, 1993, IS ANAL, V31, P1 25397 ROCHESTER JB, 1990, I-S ANAL, V28, P1 25398 NR 13 25399 TC 0 25400 PU PERGAMON-ELSEVIER SCIENCE LTD 25401 PI OXFORD 25402 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND 25403 SN 0305-0483 25404 J9 OMEGA-INT J MANAGE SCI 25405 JI Omega-Int. J. Manage. Sci. 25406 PD DEC 25407 PY 2003 25408 VL 31 25409 IS 6 25410 BP 451 25411 EP 457 25412 DI 10.1016/j.omega.2003.08.001 25413 PG 7 25414 SC Management; Operations Research & Management Science 25415 GA 742EF 25416 UT ISI:000186503000003 25417 ER 25418 25419 PT C 25420 AU Degler, D 25421 ED Wimmer, MA 25422 TI Big vision, small steps: A KM strategy within a US agency's policy 25423 content management environment 25424 SO KNOWLEDGE MANAGEMENT IN ELECTRONIC GOVERNMENT 25425 SE LECTURE NOTES IN ARTIFICIAL INTELLIGENCE 25426 LA English 25427 DT Proceedings Paper 25428 AB The US Social Security Administration (SSA) provides retirement and 25429 disability benefits to about 50 million Americans. Nearly 60,000 staff 25430 members and over 14,000 state employees rely on the Agency's policies 25431 to know how to process benefits claims accurately. In. the last two 25432 years, SSA has begun to improve the systems that support creation and 25433 distribution of policy and procedural content. Many of these 25434 improvements demonstrate important concepts for end user information 25435 access. Alongside this has been the recognition of a need for more 25436 sophisticated knowledge management spanning the authoring and the 25437 end-user communities. This case study discusses the developing 25438 knowledge management strategy, in light of the experiences and lessons 25439 that are being learned from the ongoing implementation of a content 25440 management environment. 25441 C1 IPGems, Columbia, MD USA. 25442 RP Degler, D, IPGems, Columbia, MD USA. 25443 CR *ISO, 2000, 13250 ISO 25444 *SSA, 2010 SERV VIS STRAT 25445 AUFFRET M, 2001, J KNOWLEDGE MANA DEC 25446 BERNERSLEE T, 2001, SCI AM MAY 25447 DEGLER D, 2000, PERFORMANCE IMPROVEM, V39, P25 25448 HANSEN MT, 1999, HARVARD BUS REV, V3, P105 25449 LINDGREN R, 2002, J KNOWLEDGE MANA MAR 25450 MALHOTRA Y, 2002, HDB KNOWLEDGE MANAGE, V1, P577 25451 MATTHEWS W, 2002, FEDERAL COMPUTE 0425 25452 PREECE J, 2000, ONLINE COMMUNITIES D 25453 STOREY J, 2000, J KNOWLEDGE MANAGEME, V4, P145 25454 SURE Y, 2002, SIGMOD RECORD DEC 25455 TANNENBAUM A, 2002, METADATA SOLUTIONS 25456 WENGER E, 2002, CULTIVATING COMMUNIT 25457 ZACK MH, 2002, STRATEGIC MANAGEMENT 25458 NR 15 25459 TC 0 25460 PU SPRINGER-VERLAG BERLIN 25461 PI BERLIN 25462 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 25463 SN 0302-9743 25464 BN 3-540-40145-8 25465 J9 LECT NOTE ARTIF INTELL 25466 PY 2003 25467 VL 2645 25468 BP 82 25469 EP 93 25470 PG 12 25471 SC Computer Science, Artificial Intelligence 25472 GA BX13M 25473 UT ISI:000184368700009 25474 ER 25475 25476 PT C 25477 AU Lelievre, G 25478 Souillot, J 25479 ED Karagiannis, D; Reimer, U 25480 TI Implementing KM solutions in a public research institution: The CNRS 25481 case 25482 SO PRACTICAL ASPECTS OF KNOWLEDGE MANAGEMENT 25483 SE LECTURE NOTES IN ARTIFICIAL INTELLIGENCE 25484 LA English 25485 DT Proceedings Paper 25486 AB The "Mission des Ressources et Competences Technologiques" (MRCT), of 25487 the "Centre National de la Recherche Scientifique" (CNRS), is a small 25488 unit in charge of optimising the technological potential of the 25489 institution. One of its main objectives is to provide the CNRS 25490 scientific research teams with the best technological conditions that 25491 can be hoped for on the basis of the tools, competencies, structures, 25492 funds that are available throughout the institution. Redistributing, or 25493 even sharing, elements of all natures, whatever the situation, is 25494 always a task demanding heavy efforts in the public sector. The MRCT 25495 has developed a soft approach to make things evolve as smoothly as 25496 possible and take into account the reactivity of the knowledge 25497 eco-system it is inviting to transform. Extra carefulness, and realism, 25498 has driven the MRCT team to implement its KM approach by impregnation, 25499 that is via its competencies networks. 25500 C1 CNRS, Direct Etud & Programmes Mission Ressources & Com, F-92195 Meudon, France. 25501 RP Lelievre, G, CNRS, Direct Etud & Programmes Mission Ressources & Com, 1 25502 pl Aristide Briand, F-92195 Meudon, France. 25503 CR *B OFF CNRS, 2000, SIT DIR SYST INF 25504 BALLAY JF, 1997, CAPITALISER TRANSMET 25505 BARTLETT CA, 1995, HARVARD BUSINESS MAY, P132 25506 BRIOT R, 2002, SITE DIRECTION STRAT 25507 DAVENPORT TH, 1995, THINK TANK FUTURE KN 25508 ERMINE JL, 1999, REV INTELLIGENCE EC 25509 LEGRIS JR, 2002, J METL CEDIP 25510 LELIEVRE G, 2002, P 2001 INT SEM MAN I 25511 LEMOIGNE JL, 1999, INTELIGENCE COMPLEXI 25512 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 25513 POMIAN J, 1996, MEMOIRE ENTREPRISE T 25514 SUURLA R, 2002, DEV IMPLEMENTING KM 25515 NR 12 25516 TC 0 25517 PU SPRINGER-VERLAG BERLIN 25518 PI BERLIN 25519 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 25520 SN 0302-9743 25521 BN 3-540-00314-2 25522 J9 LECT NOTE ARTIF INTELL 25523 PY 2002 25524 VL 2569 25525 BP 28 25526 EP 36 25527 PG 9 25528 SC Computer Science, Artificial Intelligence 25529 GA BW15A 25530 UT ISI:000180993200004 25531 ER 25532 25533 PT C 25534 AU Karnezis, K 25535 Ergazakis, K 25536 Metaxiotis, K 25537 Askounis, D 25538 Psarras, J 25539 ED Karagiannis, D; Reimer, U 25540 TI Knowledge management case-toolkit for the support of ERP modelling and 25541 optimal adaptation procedure 25542 SO PRACTICAL ASPECTS OF KNOWLEDGE MANAGEMENT 25543 SE LECTURE NOTES IN ARTIFICIAL INTELLIGENCE 25544 LA English 25545 DT Proceedings Paper 25546 AB One of the most difficult works in the world of ERP systems is proven 25547 to be their installation and customization to fulfil the needs of the 25548 customer. With the great development of Knowledge Management in the 25549 last decade a new era has begun; the era of capturing, storing and 25550 managing effectively ERP Consultants' knowledge in order to rapidly 25551 build customized enterprise systems, which in other times would take 25552 months to model and develop. This paper presents such a case, where IT 25553 and Knowledge Management power are used in order to surpass the 25554 difficulties of this ERP field. The authors describe an advanced 25555 generic Case-Toolkit, which is able to support the complicated process 25556 of Modelling and optimal adaptation (MOA) of an ERP system to the needs 25557 of an enterprise. This tool-kit aims to be used by the ERP consultants 25558 in two ways. The first is to analyse, categorise and store the business 25559 processes and the second is to use the business processes that are 25560 created for presale reasons. 25561 C1 Natl Tech Univ Athens, Inst Commun & Comp Syst, GR-10682 Athens, Greece. 25562 RP Karnezis, K, Natl Tech Univ Athens, Inst Commun & Comp Syst, GR-10682 25563 Athens, Greece. 25564 CR ARCHER R, 1995, BUSINESS PROCESS MAN, V1, P28 25565 BOLLOJU N, 2002, DECIS SUPPORT SYST, V33, P163 25566 CHAN R, 1999, SAPPHIRE 99, P21 25567 CHUNG SH, 1999, AM C INF SYST AUG 13 25568 DAVENPORT TH, 1998, SLOAN MANAGE REV, V39, P43 25569 DAVENPORT TH, 2000, MISSION CRITICAL REA 25570 GABLE G, 1998, P 9 AUSTR C INF SYST, P227 25571 KENNERLEY M, 2001, INTEGRATED MANUFACTU, V12, P103 25572 KOCH C, 2001, BUSINESS PROCESS MAN, V7, P258 25573 LAUDON KC, 2000, MANAGEMENT INFORMATI 25574 LAUGHLIN SP, 1999, J BUS STRAT, V20, P32 25575 LEONARD D, 1999, WELLSPRINGS KNOWLEDG 25576 MALHOTRA Y, 2001, KNOWLEDGE MANAGEMENT 25577 MARKUS ML, 2000, ENTERPRISE SYSTEMS E 25578 MAULL RS, 1995, INT J OPER PROD MAN, V15, P37 25579 METAXIOTIS K, 2003, UNPUB BUSINESS PROCE 25580 PAWLOWSKI S, 1999, AM C INF SYST AUG 13 25581 ROSEMANN M, 1999, 7 EUR C INF SYST ECI 25582 ROSEMANN M, 2000, 4 PAC AS C INF SYST 25583 SOH C, 2000, COMMUN ACM, V43, P47 25584 SOLIMAN F, 1998, INT J OPER PROD MAN, V18, P810 25585 VANSTIJN E, 2001, BUSINESS PROCESS MAN, V7, P181 25586 WIIG K, 1993, KNOWLEDGE MANAGEMENT 25587 WILKINS J, 1997, EXPERT SYST APPL, V13, P55 25588 NR 24 25589 TC 0 25590 PU SPRINGER-VERLAG BERLIN 25591 PI BERLIN 25592 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 25593 SN 0302-9743 25594 BN 3-540-00314-2 25595 J9 LECT NOTE ARTIF INTELL 25596 PY 2002 25597 VL 2569 25598 BP 62 25599 EP 74 25600 PG 13 25601 SC Computer Science, Artificial Intelligence 25602 GA BW15A 25603 UT ISI:000180993200007 25604 ER 25605 25606 PT J 25607 AU Cawkell, T 25608 TI Annual review of information science and technology, vol 35 25609 SO JOURNAL OF DOCUMENTATION 25610 LA English 25611 DT Book Review 25612 DE information technology; information retrieval; information systems; 25613 information services 25614 CR *NAT COM, 2002, WEB DEB FUT SCI LIT 25615 DAVENPORT TH, 1999, KNOWLEDGE MANAGEMENT 25616 GONZALEZ P, 1998, COMPUTERIZATION ARCH 25617 HARNAD S, 1999, D LIB MAGAZINE DEC, V5 25618 HORVATH J, 2002, PUBLIC LIB SCI REFOR 25619 MALHOTRA Y, 1998, J QUALITY PARTICIPAT, V21, P58 25620 NONAKA I, 1995, KNOWLEDGE CREATING C 25621 NONAKA I, 1998, CALIFORNIA MANAGEMEN, V40 25622 ODLYZKO A, 1999, J ELECT PUBLISHING, V4 25623 OPPENHEIM C, 2000, J DOC, V56, P361 25624 ROGERS J, 2002, COMPUTER WEEKLY 0214, P18 25625 STRASSMAN P, 1997, SQUANDERED COMPUTER 25626 TENOPIR C, 2002, NATURE WEB DEBATES L 25627 WARREN S, 1890, HARVARD LAW REV, V4 25628 WILLIAMS ME, 2001, ANNUAL REVIEW INFORM, V35 25629 NR 15 25630 TC 0 25631 PU EMERALD 25632 PI BRADFORD 25633 PA 60/62 TOLLER LANE, BRADFORD BD8 9BY, W YORKSHIRE, ENGLAND 25634 SN 0022-0418 25635 J9 J DOC 25636 JI J. Doc. 25637 PY 2002 25638 VL 58 25639 IS 5 25640 BP 585 25641 EP 590 25642 PG 6 25643 SC Computer Science, Information Systems; Information Science & Library 25644 Science 25645 GA 599ZR 25646 UT ISI:000178366100007 25647 ER 25648 25649 PT C 25650 AU Helokunnas, T 25651 Herrala, J 25652 ED Aversa, E; Manley, C 25653 TI Knowledge searching and sharing on virtual networks 25654 SO ASIST 2001: PROCEEDINGS OF THE 64TH ASIST ANNUAL MEETING, VOL 38, 2001 25655 SE PROCEEDINGS OF THE ASIST ANNUAL MEETING 25656 LA English 25657 DT Proceedings Paper 25658 DE knowledge management; computer networks; partner networks 25659 AB This paper describes searching and sharing of knowledge on virtual 25660 networks. The paper is based on experiences received when hosting 25661 virtual knowledge networks at Tampere University of Technology (TUT) in 25662 Finland, Knowledge searching and sharing approaches are included in the 25663 field of Knowledge Management (KM). KM is a multidisciplinary approach 25664 covering various fields such as information management, competence 25665 management, information studies and organisation theory. KM definitions 25666 include the idea of enhancing communication and collaboration between 25667 people to share and create knowledge. One aim of a successful knowledge 25668 searching and sharing approach is to maximise the amount of 25669 internalized, tacit knowledge. A traditional lecture given by a 25670 professor follows the principles of behaviouristic pedagogy, which 25671 quite seldom leads to knowledge internalization, When teaching follows 25672 the principles of the constuctivistic pedagogy, the students are active 25673 constructors of new knowledge, The construction is based on the 25674 existing knowledge and mental models. The teacher is a coach or a 25675 facilitator of knowledge searching and sharing. Problem-based learning 25676 (PBL) is one implementation of the constuctivistic pedagogy approach. 25677 In PBL, the students actively solve real world cases and problems. When 25678 studying by using virtual PBL method, information and communication 25679 technology is fully utilized for supporting interaction between 25680 students and teachers of partner universities. 25681 C1 Tampere Univ Technol, FIN-33101 Tampere, Finland. 25682 RP Helokunnas, T, Tampere Univ Technol, FIN-33101 Tampere, Finland. 25683 CR BOOCH G, 1990, OBJECT ORIENTED DESI 25684 HANSEN M, 1999, HARVARD BUSINESS MAR 25685 HELOKUNNAS T, 1995, ACTA POLYTECHNICA SC, V75 25686 IIVONEN M, 2000, P 63 ASIS ANN M CHIC, V37 25687 MALHOTRA Y, 1998, J QUALITY PARTIC JUL 25688 NONAKA I, 1995, KNOWLEDGE CREATING C 25689 POHJOLAINEN S, 2000, AVOIN OPPIMISYMPARIS 25690 STAHLE P, 2000, DYNAMIC INTELLECTUAL 25691 SVEIBY, 2001, WHAT IS KNOWLEDGE MA 25692 SZUPROWICZ B, 2000, IMPLEMENTING ENTERPR 25693 TYNJALA P, 1999, OPPIMINEN TIEDON RAK 25694 NR 11 25695 TC 0 25696 PU INFORMATION TODAY INC 25697 PI MEDFORD 25698 PA 143 OLD MARLTON PIKE, MEDFORD, NJ 08055 USA 25699 SN 0044-7870 25700 BN 1-57387-138-9 25701 J9 P ASIST ANNU MEET 25702 PY 2001 25703 VL 38 25704 BP 315 25705 EP 322 25706 PG 8 25707 SC Computer Science, Information Systems; Information Science & Library 25708 Science 25709 GA BU37V 25710 UT ISI:000175838000030 25711 ER 25712 25713 PT J 25714 AU Baric, G 25715 Catic, I 25716 Dabic, M 25717 TI Survival and success of plastics companies in a turbulent environment 25718 SO INTERNATIONAL JOURNAL OF MATERIALS & PRODUCT TECHNOLOGY 25719 LA English 25720 DT Article 25721 DE employees; fractal organisation; information technology; turbulent 25722 environment 25723 AB Today's business conditions, short-term planning, the need for frequent 25724 adaptation to new situations within companies - require new 25725 organisational forms, new ways of managing and, in a way, new people, 25726 Since today's companies are the target of constant selection, 25727 comparable natural selection, and their environment is unpredictable, 25728 it is no wonder that knowledge acquired by natural sciences is being 25729 increasingly implemented in the field of organisational theory. Modern 25730 business conditions have forced managers to search for similarities 25731 with those scientific fields that have just begun to develop, and that 25732 try to establish some kind of order in haphazard phenomena. Recognising 25733 similarities between the world of nature and an enterprise has led to 25734 the creation of numerous new organisational concepts, which have also 25735 found their application in plastics companies. 25736 C1 Fac Mech Engn & Naval Architecture, Zagreb 10000, Croatia. 25737 Fac Mech Engn, Slavonski 35000, Croatia. 25738 CR 1994, 45 VDIN 25739 *UNIDO, 1997, ASS DES NAT IND STRA, P64 25740 BARIC G, 1999, POLIMERI, V20, P12 25741 CATIC I, 1991, DRUSTVO PLASTIARA GU 25742 CATIC I, 1997, EGE, V1, P20 25743 CATIC I, 1999, STROJARSTVO, V38, P161 25744 GLEICK J, 1996, IZVORI 25745 GREEN W, 1995, MAN CHAOS 25746 IVANCEVITCH JM, 1994, MANAGEMENT QUALITY C 25747 MALHOTRA Y, 1999, ROLE INFORMATION TEC 25748 MERRY U, 1999, INFORMATION AGE NEW 25749 MERRY U, 1999, NONLINEAR ORG DYNAMI 25750 SIKAVICA P, 1999, INFORMATOR 25751 VONNAME E, 1999, PLAST ENG, V4, P41 25752 WARNECKE HJ, 1993, FRACTAL CO REVOLUTIO 25753 NR 15 25754 TC 0 25755 PU INDERSCIENCE ENTERPRISES LTD 25756 PI GENEVA AEROPORT 25757 PA WORLD TRADE CENTER BLDG 110 AVE LOUSIS CASAI CP 306, CH-1215 GENEVA 25758 AEROPORT, SWITZERLAND 25759 SN 0268-1900 25760 J9 INT J MATER PROD TECHNOL 25761 JI Int. J. Mater. Prod. Technol. 25762 PY 2001 25763 VL 16 25764 IS 8 25765 BP 726 25766 EP 735 25767 PG 10 25768 SC Materials Science, Multidisciplinary 25769 GA 531QX 25770 UT ISI:000174428100005 25771 ER 25772 25773 PT J 25774 AU Bawden, D 25775 TI Knowledge management and virtual organisations 25776 SO INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 25777 LA English 25778 DT Book Review 25779 C1 City Univ London, Dept Informat Studies, London EC1V 0HB, England. 25780 RP Bawden, D, City Univ London, Dept Informat Studies, London EC1V 0HB, 25781 England. 25782 CR MALHOTRA Y, 2000, KNOWLEDGE MANAGEMENT 25783 NR 1 25784 TC 0 25785 PU ELSEVIER SCI LTD 25786 PI OXFORD 25787 PA THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND 25788 SN 0268-4012 25789 J9 INT J INFORM MANAGE 25790 JI Int. J. Inf. Manage. 25791 PD JUN 25792 PY 2001 25793 VL 21 25794 IS 3 25795 BP 263 25796 EP 264 25797 PG 2 25798 SC Information Science & Library Science 25799 GA 442AJ 25800 UT ISI:000169261500007 25801 ER 25802 25803 PT J 25804 AU Bhardwaj, KK 25805 TI Knowledge management: A learning perspective at NIIT 25806 SO JOURNAL OF SCIENTIFIC & INDUSTRIAL RESEARCH 25807 LA English 25808 DT Article 25809 ID FIRMS 25810 AB The present paper discusses the importance of knowledge management, and 25811 views it from the learning perspective of a knowledge corporation. The 25812 process of knowledge acquisition, information distribution, and 25813 information interpretation in the context of knowledge creation has 25814 been discussed. Further the paper discusses the importance of learning 25815 infrastructure and the in-house organization learning structures that 25816 are critical for knowledge creation and knowledge sharing in the 25817 context of a knowledge intensive organization. The paper also discusses 25818 various attempts to build forums for the collaborative encoding, 25819 sharing, and creation of knowledge, which requires multidisciplinary 25820 expertise and mutual learning in order to achieve a complex synthesis 25821 of knowledge intensive business environment. It also discusses cultural 25822 issues of knowledge sharing among members in an organization, to 25823 promote organizational achievements rather than individual 25824 achievements. Nonetheless the paper leans towards tacit or implicit 25825 knowledge in an organization that is not amenable to codification and 25826 retrieval processes rather than explicit knowledge, which can be 25827 codified, stored, and retrieved with the help of IT tools. 25828 C1 CRCS, STRIDE, New Delhi 110016, India. 25829 RP Bhardwaj, KK, CRCS, STRIDE, Indian Inst Technol Campus, New Delhi 25830 110016, India. 25831 CR ARGYRIS C, 1978, ORG LEARNING THEORY 25832 BHARDWAJ KK, 1998, ETR&D-EDUC TECH RES, V46, P101 25833 COULSONTHOMAS CJ, 1997, J KNOWLEDGE MANAGE, V1, P15 25834 DOUGHERTY D, 1992, ORGAN SCI, V3, P179 25835 DRUCKER PF, 1998, HARVARD BUS REV, V66, P45 25836 GIBBONS AS, 1998, ETR&D-EDUC TECH RES, V46, P110 25837 HUBER GP, 1991, ORGAN SCI, V2, P88 25838 MALHOTRA Y, 1998, KNOWLEDGE ECOLOGY FA 25839 MARSHALL C, 1996, CALIF MANAGE REV, V38 25840 NONAKA I, 1994, ORGAN SCI, V5, P15 25841 NONAKA I, 1995, KNOWLEDGE CREATING C 25842 ROSE C, 1997, ACCELERATED LEARNING 25843 SANDELANDS E, 1998, J KNOWLEDGE MANAGE, V1, P1 25844 STARBUCK WH, 1992, J MANAGE STUD, V29, P713 25845 SVEIBY KE, 1987, MANAGING KNOWHOW 25846 TENKASI RV, 1998, J SYST KNOWLEDGE JAN 25847 WALSH JP, 1991, ACAD MANAGE REV, V16, P57 25848 WEICK KE, 1995, SENSEMAKING ORG 25849 NR 18 25850 TC 0 25851 PU NATL INST SCIENCE COMMUNICATION 25852 PI NEW DELHI 25853 PA DR K S KRISHNAN MARG, NEW DELHI 110 012, INDIA 25854 SN 0022-4456 25855 J9 J SCI IND RES INDIA 25856 JI J. Sci. Ind. Res. 25857 PD AUG-SEP 25858 PY 2000 25859 VL 59 25860 IS 8-9 25861 SI Sp. Iss. SI 25862 BP 683 25863 EP 688 25864 PG 6 25865 SC Engineering, Multidisciplinary 25866 GA 363GH 25867 UT ISI:000089826400007 25868 ER 25869 25870 PT C 25871 AU Alem, L 25872 Marcenac, P 25873 ED Lee, HY; Motoda, H 25874 TI Management of worker's experiences: A knowledge-based approach 25875 SO PRICAI'98: TOPICS IN ARTIFICIAL INTELLIGENCE 25876 SE LECTURE NOTES IN ARTIFICIAL INTELLIGENCE 25877 LA English 25878 DT Proceedings Paper 25879 AB In this paper we present the key concepts of an experiences based 25880 management system that assists the transformation of individual 25881 experiences into usefull knowledge. Such a framework is designed around 25882 the notion of capturing and delivering experiences for improving 25883 worker's practices and tasks. The study has been done in the area of 25884 customer relationships. In this paper we present our approach to 25885 modelling and representing individual experiences, as well as our 25886 approach to dynamically generating collective experiences, on user 25887 request, in order to assist workers in making the best use of existing 25888 experiences. The research framework called L2Corp is described in term 25889 of its various knowledge components and its associated functional 25890 processes for assisting users in authoring the knowledge as well as 25891 assisting them in the producing value added knowledge. In this 25892 framework, collective knowledge is dynamically generated using 25893 broadcasting and self-organisation mechanisms, initally developed in 25894 multiagent systems. This approach is at the feasability stage, it is 25895 promising as it constitutes a first step towards the formalisation of 25896 the know-how using AI techniques. Such know-how is the missing element 25897 in existing experiences based management systems, and is what will 25898 allow to move from passive systems illustrating the know-how to more 25899 active systems which assist its production. 25900 C1 CSIRO, N Ryde, NSW 2113, Australia. 25901 Univ La Reunion, IREMIA, F-97715 St Denis 9, France. 25902 RP Alem, L, CSIRO, Locked Bag 17, N Ryde, NSW 2113, Australia. 25903 CR 1997, KNOWLEDGE MANAGEMENT 25904 *RAT SOFTW CORP, 1997, UN MOD LANG 25905 ALEM L, 1998, IN PRESS P ITS98 AUS 25906 BONABEAU E, 1995, REV INT SYSTEMIQUE, V9, P327 25907 DAMIANI M, 1993, ENT INT MOD P 1 INT 25908 GASSER L, 1993, IN PRESS 6 PORT C AI 25909 GODBOUT AJ, 1997, INTEGRATED APPROACH 25910 LANGTON CG, 1989, ARTIF LIFE, V6, P1 25911 MALHOTRA Y, 1996, ORG LEARNING LEARNIN 25912 MALVACHE P, 1993, P ISMICK 93 MAN IND, P33 25913 MARCENAC P, 1998, 31 HAW INT C SYST SC, V5, P86 25914 MARCENAC P, 1998, IN PRESS LNCS 25915 MARCENAC P, 1998, INT J APPL INT NEUR, V8 25916 MARET P, 1997, INGENIERIE SAVOIR FA 25917 SENGE P, 1990, 5 DISC THEOR PRACT L 25918 VANHEIJST G, 1996, P 10 BANFF KNOWL ACQ 25919 NR 16 25920 TC 0 25921 PU SPRINGER-VERLAG BERLIN 25922 PI BERLIN 25923 PA HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY 25924 SN 0302-9743 25925 BN 3-540-65271-X 25926 J9 LECT NOTE ARTIF INTELL 25927 PY 1998 25928 VL 1531 25929 BP 216 25930 EP 227 25931 PG 12 25932 SC Computer Science, Artificial Intelligence 25933 GA BP33C 25934 UT ISI:000084730100019 25935 ER 25936 25937 PT J 25938 AU Gammack, JG 25939 Goulding, PR 25940 TI Ethical responsibility and the management of knowledge 25941 SO AUSTRALIAN COMPUTER JOURNAL 25942 LA English 25943 DT Article 25944 AB In this paper,ve address the issue of how unconsidered information 25945 systems developments contribute to an abuse of human values and 25946 potential. Unforeseen uses of data in information systems suggest that 25947 the level at which codes of IS ethics are typically detailed is 25948 insufficient to ensure real social responsibility The burgeoning field 25949 of knowledge management exemplifies some dangerous directions potential 25950 in many contemporary IS developments. We suggest that a 25951 conceptualisation of human knowledge embracing non-Western insights, 25952 and of the creative role of knowledgeable humans, is required both for 25953 IS education and truly ethical practice. 25954 C1 Murdoch Univ, Sch Informat Technol, Perth, WA, Australia. 25955 CR BAIR J, 1998, KNOWLEDGE MANAGEMENT 25956 BOULDING KE, 1963, WORLD WAR IND EC PRO 25957 BOULDING KE, 1966, ENV QUALITY GROWING, P3 25958 CHURCHMAN CW, 1971, DESIGN INQUIRING SYS, P10 25959 DEBORD G, 1967, SOC SPECTACLE BUCHET 25960 FEIGENBAUM E, 1977, P INT JOINT C ARTIF, V5, P1014 25961 GALLIE D, 1998, RESTRUCTURING EMPLOY 25962 GAMMACK J, 1992, HUMAN CENTRED DECISI, V6, P352 25963 GILL KS, 1991, SUMMARY HUMAN CENTRE, V13, P7 25964 HARRIS M, 1998, KNOWLEDGE MANAGEMENT 25965 JUDGE PC, 1998, BUS WEEK 0914, P140 25966 KAMPIS G, 1991, IFSR INT SERIES SCI, V6 25967 KLING R, 1996, COMPUTERIZATON CONTR 25968 MALHOTRA Y, 1998, KNOWLEDGE MANAGEMENT 25969 MANVILLE B, 1996, HARVEST YOUR WORKERS 25970 MORGAN G, 1986, IMAGES ORG 25971 MUMFORD E, 1995, EFFECTIVE REQUIREMEN 25972 NONAKA I, 1991, HARVARD BUSINESS NOV, P96 25973 NONAKA I, 1995, KNOWLEDGE CREATING C 25974 PETURSSON GH, 1999, BILL HLTH SECTOR DAT 25975 SCHWARTZ J, 1999, WASHINGTON POST 25976 SEAKE, 1997, KNOWLEDGE NETWORKING 25977 SENGE PM, 1990, 5 DISCIPLINE 25978 SVEIBY KE, 1994, THESIS U STOCKHOLM 25979 TAKEUCHI H, 1998, KNOWLEDGE MANAGEMENT 25980 TOMLIN C, 1999, BIG BROTHER YOUR BAN 25981 VOGEL J, 1998, GETTING KNOW ALL YOU 25982 NR 27 25983 TC 0 25984 PU AUSTRALIAN COMPUTER SOC INC 25985 PI SYDNEY 25986 PA PO BOX Q534, QVB POST OFFICE, SYDNEY, NSW 1230, AUSTRALIA 25987 SN 0004-8917 25988 J9 AUST COMPUT J 25989 JI Aust. Comput. J. 25990 PD AUG 25991 PY 1999 25992 VL 31 25993 IS 3 25994 BP 72 25995 EP 77 25996 PG 6 25997 SC Computer Science, Hardware & Architecture 25998 GA 230LQ 25999 UT ISI:000082253000003 26000 ER 26001 26002 PT J 26003 AU Anderson, F 26004 TI The challenge of leveraging the internet for a sustainable water 26005 management agenda: Enabling global cooperation and local initiatives 26006 SO WATER INTERNATIONAL 26007 LA English 26008 DT Article 26009 DE Internet; water resources; water organizations; email; World Wide Web; 26010 knowledge management; sustainable development; capacity building; 26011 information needs 26012 AB This article provides an overview of trends relating to information and 26013 communication technologies, revealing an explosive cycle of growth. 26014 These technologies present global dilemmas of. unequal access to 26015 information and of differing capacities for converting information into 26016 effective knowledge for decision-making purposes. The interactions 26017 between the rapid emergence of the Internet and the sustainable 26018 development and knowledge management communities is outlined. Potential 26019 consequences for water policy and management activities, water 26020 information needs, research and education activities, and water 26021 organizations are examined. Lastly, some challenges these information 26022 technologies pose; to the wafer resources community of practice are 26023 posited. Current ICT trends challenge our thinking, provide an 26024 opportunity to examine our various knowledges and practices and to 26025 implement changes for a more sustainable water agenda. 26026 C1 So Illinois Univ, Carbondale, IL 62901 USA. 26027 RP Anderson, F, So Illinois Univ, Carbondale, IL 62901 USA. 26028 CR EVERGLADES INFORMATI 26029 1997, GK 97 26030 1999, PAN BANGLADESH WEBSI 26031 1999, WORLD 2000 HOTTER ST 26032 *COMMONS EVERGLADE, EV INF EXCH DISC LIS 26033 *COMP EC, 1999, MAJ US WILL BE NON S 26034 *DIALOG AGUA L, DISC LIST INT WAT RE 26035 *DRA RUR WAT SAN, 1999, E C INF ARCH 26036 *ECDPM, 1995, 7 ECDPM 26037 *FAO, 1999, 1 MIL CONN ADV TEL R 26038 *GFAR, 1999, INT INC AGR RES ENH 26039 *GKD, 1998, E C ARCH 26040 *GWM L, DISC LIST GROUNDW MO 26041 *ID21 INS, 1998, NET GAINS NET DREAMS, V25 26042 *IDC, 1999, GLOB IT REP 26043 *IETF, UNPUB INT IS EV 26044 *IKD, 1999, INF ARCH 26045 *IRRIGATION L, IRR THEOR PRACT LIS 26046 *IT PROF, 1999, SCOP GLOB MARK SIZ I 26047 *MEH2O L, MIDDL E WAT LIST 26048 *NETW WIZ, 1999, INT DOM SURV 26049 *NUA, 1999, NUA INT SURV 26050 *ONE WORLD PAN I, 1998, 4 RESP WORLD DEV REP 26051 *U MICH SCH INF, COLL 26052 *UNCED, 1992, AG 21 26053 *UNDP, 1999, NEWS FRONT ANN 26054 *US DEP COMM, 1997, FRAM GLOB EL COMM 26055 *US DEP COMM, 1998, EM DIG EC 26056 *WITSA, 1998, DIG PLAN GLOB INF EC 26057 *WORLD BANK, 1993, WAT RES MAN 26058 *WORLD BANK, 1998, WORLD DEV REP 1998 9 26059 *WORLD BANK, 1999, GLOB CONN AFR ISS OP 26060 ANDERSON F, IN PRESS MAKING POTE 26061 ANDERSON F, 1998, WATER RESOURCES UPDA, V111, P111 26062 ATKINS D, 1998, PREPARING INFORMATIO 26063 BISWAS A, 1995, WATER RESOURCES DEV, V11, P139 26064 BUCKLEY JW, 1995, WATER RESOURCES UPDA, V100, P7 26065 CANESSA E, 1999, ENHANCING ELECT COLL 26066 CARTON S, 1999, CONSUMER BACKLASH 26067 CASTELLS M, 1996, INFORMATION AGE EC S, V1 26068 CIVILLE R, 1997, ENV ORG INTERNET 26069 CLARKE K, 1998, INFORMATION EXPLOSIO 26070 CORDELL AJ, 1987, COMPUTERS SOC, V16, P12 26071 DUDA AM, 1993, 60 WORLD BANK 26072 FRANCE T, 1997, USE ELECT NETWORKING 26073 GLEICK P, 1998, WORLDS WATER 1998 19 26074 GRIGG NS, 1996, WATER RESOURCES MANA 26075 HEEK R, 1999, INFORMATION COMMUNIC 26076 HICKMAN LA, 1990, TECHNOLOGY HUMAN AFF 26077 HOWKINS J, 1997, DEV INF AG 4 GLOB SC 26078 IWAYEMI A, 1994, INFORMATION TECHNOLO 26079 LABELLE R, 1998, 3 GLOB WORKSH FIN AC 26080 LANKESTER C, 1997, GLOBAL KNOWLEDGE 97 26081 LANKESTER C, 1998, NETWORKS 1998 INDIA 26082 LEE KN, 1993, COMPASS GYROSCOPE IN 26083 LESK M, 1997, GOING DIGITAL 26084 LUNDQVIST J, 1994, PUTTING DUBLIN AGEND 26085 MACKENZIE SH, 1996, INTEGRATED RESOURCE 26086 MAIDMENT D, 1997, DIGITAL ATLAS WORLD 26087 MAKUCH JR, 1999, WATER RESOURCES DISC 26088 MALHOTRA Y, 1993, ROLE INFORMATION TEC 26089 MALHOTRA Y, 1998, KNOWLEDGE ECOLOGY OR 26090 MCCONNELL P, 1996, MEASURING IMPACT INF 26091 MEHTA A, NGO COULD BEN INT 26092 NORTON P, 1998, REL ASS 26093 ONGLEY ED, 1998, WATER QUALITY IN SEP, P37 26094 PLATE EJ, 1993, WATER INT, V18, P84 26095 POSTEL S, 1985, WATER RETHINKING MAN 26096 SCHILLER HI, 1990, TECHNOLOGY HUMAN AFF, P436 26097 SCHULTZ GA, 1998, WATER INT, V23, P37 26098 SERAGELDIN I, 1998, WATER POLICY, V1, P129 26099 STEWART TA, 1997, INTELLECUTAL CAPITAL 26100 STIGLITZ J, 1998, 10 ANN BANK C DEV EC 26101 TAPSCOTT D, 1996, DIGITAL EC PROMISE P 26102 VIESSMAN W, 1985, WATER MANAGEMENT TEC 26103 VITTACHI A, WHY SHOULD NGOS GO N 26104 WHITE GF, 1957, LAW CONTEMP PROBL, V22, P157 26105 WHITE GF, 1969, STRATEGIES AM WATER 26106 WHITE GF, 1998, WATER POLICY, V1, P21 26107 NR 79 26108 TC 0 26109 PU INT WATER RESOURCES ASSOC 26110 PI CARBONDALE 26111 PA SOUTHERN ILLINOIS UNIV, 4535 FANER HALL, MC 4516, CARBONDALE, IL 26112 62901-4516 USA 26113 SN 0250-8060 26114 J9 WATER INT 26115 JI Water Int. 26116 PD JUN 26117 PY 1999 26118 VL 24 26119 IS 2 26120 BP 126 26121 EP 139 26122 PG 14 26123 SC Engineering, Civil; Water Resources 26124 GA 217XL 26125 UT ISI:000081524200007 26126 ER 26127 26128 PT J 26129 AU Stettheimer, TD 26130 Cleveland, AD 26131 TI Modeling utilization of planned information technology 26132 SO JOURNAL OF THE AMERICAN MEDICAL INFORMATICS ASSOCIATION 26133 LA English 26134 DT Article 26135 AB The antecedents of technology use involve user, system, task and 26136 organization characteristics as well as externalities which can affect 26137 all of these entities. Evaluation of all entity attributes would be 26138 impossible; however, measurement of the interaction effects between 26139 these entities can act as a proxy for individual attribute values. A 26140 model is proposed which, based upon evaluation of these 26141 interaction-effects, should predict technology utilization. This model 26142 will provide insight into the relationship between the antecedents of 26143 technology utilization. Also, application of the approach described can 26144 provide a predictive model and taxonomy of variables which can be 26145 applied to predict or manipulate the likelihood of utilization for 26146 planned technology. 26147 C1 Univ N Texas, Denton, TX 76203 USA. 26148 RP Stettheimer, TD, Univ N Texas, Denton, TX 76203 USA. 26149 CR ADAMS DA, 1992, MIS QUART, V16, P227 26150 BOROVITS I, 1993, INFORM MANAGE, V25, P273 26151 CHAU PYK, 1996, J MANAGEMENT INFORMA, V13, P185 26152 COMPEAU DR, 1995, MIS QUART, V19, P189 26153 CONRATH DW, 1993, COMPUT IND, V21, P267 26154 DISHAW MT, ASS INF SYST 1997 AM 26155 DOLL WJ, 1988, MIS QUART, V12, P259 26156 GOODHUE DL, 1995, MIS Q, P213 26157 HENDRICKSON AR, 1996, DATA BASE ADV INF SY, V27, P61 26158 IGBARIA M, 1991, INT J MAN MACH STUD, V35, P553 26159 IGBARIA M, 1995, OMEGA-INT J MANAGE S, V23, P587 26160 IGBARIA M, 1996, J MANAGEMENT INFORMA, V13, P127 26161 KEIL M, 1995, DECIS SUPPORT SYST, V13, P75 26162 MALHOTRA Y, ASS INF SYST 1997 AM 26163 MATHIESON K, 1991, INFORMATION SYSTEMS, V2, P173 26164 MONTAZEMI AR, 1996, J MANAGEMENT INFORMA, V13, P89 26165 ROBEY D, 1979, ACAD MANAGE J, V22, P527 26166 THOMAS A, 1994, IMA J MATH APPL MED, V11, P1 26167 TORKZADEH G, 1994, OMEGA-INT J MANAGE S, V22, P339 26168 NR 19 26169 TC 0 26170 PU HANLEY & BELFUS INC 26171 PI PHILADELPHIA 26172 PA 210 S 13TH ST, PHILADELPHIA, PA 19107 USA 26173 SN 1067-5027 26174 J9 J AMER MED INFORM ASSOC 26175 JI J. Am. Med. Inf. Assoc. 26176 PY 1998 26177 SU Suppl. S 26178 BP 290 26179 EP 294 26180 PG 5 26181 SC Computer Science, Information Systems; Computer Science, 26182 Interdisciplinary Applications; Information Science & Library Science; 26183 Medical Informatics 26184 GA V3156 26185 UT ISI:000171768600055 26186 ER 26187 26188 EF